How Two Filipino Brothers Staved Off Competition From Mcdonald'S To Build Global Fast Food Chain Jollibee

How two Filipino brothers staved off
competition from McDonald's to build

global fast food chain Jollibee
In business, there's nothing like a little healthy competition to keep you motivated.
Only, for brothers Tony Tan Caktiong and Ernesto Tanmantiong, that healthy competition came
early on — in the sizable form of fast food icon McDonald's.
It was then 1981 and the brothers were just setting out on the ambitious dream of creating a fast
food empire in their native Philippines when McDonald's arrived in town and threatened to consume
the market with its vast appetite for international expansion.
Jollibee had already grown substantially from what started in 1975 as an ice cream parlor in Quezon
City, just outside of the capital Manila. But, with just a co uple dozen fast food outlets scattered
across the fractured archipelago, it was a small fry next to McDonald's thousands of branches in the
U.S. and international markets.
Indeed, friends told the pair as much, and advised them to retreat from the challe nge, Tanmantiong
revealed in a recent episode of CNBC's "Managing Asia."
"When we learned that McDonald's was coming into the country, friends were telling us to shy away
from the competition — do (like) other businesses and to not try confronting the glob al giant,"
Tanmantiong, Jollibee's president and CEO, told CNBC's Christine Tan.
But Tan Caktiong refused to hear it, Tanmantiong explained. Instead, the then -28-year-old founder
called the business together to form a plan of attack.
"What we did was to have a strategic planning internally," said Tanmantiong.
"We did a SWOT analysis on our strengths, our weaknesses and what the gaps were," he
continued, referring to a common analysis technique which aims to assess a business' strengths,
weaknesses, opportunities and threats.
While McDonald's benefited from economies of scale and decades' more experience, Tanmantiong
said they identified one major area in which the U.S. giant could not compete: Taste. Filipinos tend
to favor sweeter and spicier flavors, he said, and it would be difficult for McDonald's to adapt to that
without hurting the iconic American taste for which they had become famed.
"After that strategic session, we came out quite confident. So instead of chickening out, we jokingly
said, we actually serve Chickenjoy," Tanmantiong said, referring to the company's core fried chicken
dish.
It's that unique menu — which includes a sweet "Jolly Spaghetti," hot dogs and spicy burgers — that
has fueled the now expanded Jollibee Foods' vast international gro wth in the years since. The
company now has more than 3,500 stores in the Philippines and another 1,000 internationally,
including under its additional brands like Smashburger, Burger King Philippines and Panda Express
Philippines.
But as the business embarks on further expansion into the U.S., one of its key strategic markets
next to China, it will again come head to head with McDonald's — this time on the American rival's
home turf. Earlier this year, Jollibee launched its first branch in Manhattan, New Y ork, one of
currently just 37 outlets in the U.S.
Tanmantiong said he, Tan Caktiong (now Jollibee chairman), their two other brothers and the rest of
the team, initially planned to embark on that path by by targeting Filipino customers living overseas.
But, in fact, he said, they've been surprised to find Jollibee's distinct taste has a home among non -
native patrons, too. Indeed, they account for 50 percent of the company's overseas customer base.
That should help Tan Caktiong on his latest mission to tur n Jollibee into one of the world's top five
restaurant companies in terms of market capitalization. Having become the largest restaurant in
Asia in 2014, Jollibee will have to face off against the likes of Starbucks, Yum! Brands and Domino's
to secure that accolade.
Tanmantiong said, however, that his brother loves a challenge.
"Tony is a visionary and he loves to dream big," Tanmantiong said. "That's primarily the reason why
(Jollibee Foods Corporation) is where it is today. Because of that bold vision, the entire organization
has been challenged, but it has been fulfilling trying to achieve the vision."

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How two Filipino brothers staved off

competition from McDonald's to build

"What we did was to have a strategic planning internally," said Tanmantiong.

Tanmantiong said, however, that his brother loves a challenge.

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