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User Guide HouzKEY Application v1.0

The document outlines the HouzKEY application process for Maybank2own's rental property financing product. There are several steps to the application including selecting a property, filling applicant and guarantor details, uploading required documents, reviewing terms and conditions, and submitting the application. The process is mostly completed online but applicants may need to provide physical documents depending on the application status. Once submitted, the application will be routed to any added guarantors for their review and action before being considered complete.

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© © All Rights Reserved
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221 views69 pages

User Guide HouzKEY Application v1.0

The document outlines the HouzKEY application process for Maybank2own's rental property financing product. There are several steps to the application including selecting a property, filling applicant and guarantor details, uploading required documents, reviewing terms and conditions, and submitting the application. The process is mostly completed online but applicants may need to provide physical documents depending on the application status. Once submitted, the application will be routed to any added guarantors for their review and action before being considered complete.

Uploaded by

apoapoajo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 69

Maybank2own HouzKEY

• HouzKEY Application (Single Application)


• HouzKEY Application (With Guarantor) Acceptance
• HouzKEY Application (With Guarantor) Rejection
• HouzKEY Application Add or Delete Guarantor
• HouzKEY Application Cancel Application
• HouzKEY Application Incomplete Docs

www.maybank2own.com
M2OWN HouzKEY Customer Journey

Read About the Product

Enquire through Webchat

Browse Credit
Maybank2own Wishlist Assessment
Portal

Register/Login
Apply

Purchase

Rental Tenure Key Handover Pay & Sign


Start

Cash Out

*Digital *Physical 2
Maybank2own HouzKEY
• HouzKEY Application (Single Application)
o Applicant Screen

www.maybank2own.com
HouzKEY Application: Property Selection

Click on project
box

4
HouzKEY Application: Apply Property

Click on “Apply
Now” button

5
HouzKEY Application: Unit Type

Click on “View
Unit” button

6
HouzKEY Application: Unit Selection

Click on “Apply
Now” button

7
HouzKEY Application: Login/Register M2Own Account

8
HouzKEY Application: Online Application Process
Step 1: Confirm property information & Promo Code

9
HouzKEY Application: Online Application Process
Step 2: Select rental tenure, estimated rental & Security Deposit

TIPS:
Min. tenure: 5 years
Max. tenure: 30 years
Your entry age must
between age 18-65
years old

Drag the ruler to


estimate Monthly rental
and Security Deposit

10
HouzKEY Application: Online Application Process
Step 3: Fill up Applicant information

IMPORTANT NOTE:
• Fill up your Full Name similar as
your IC number
• Kindly check your Primary
mobile no. & Email to ensure all
details are correct.

11
HouzKEY Application: Online Application Process
Step 4: Upload documents

TIPS:
Hyperlink direct to EPF website for
download latest EPF statement

12
HouzKEY Application: Online Application Process
Step 4: Document Checklist (Upload Documents)

13
HouzKEY Application: Online Application Process
Step 5: Application Summary & TAC for submission

14
HouzKEY Application: Online Application Process
Step 5: T&Cs, PDPA & Submit

[Tick] T&C
[Tick] PDPA

Request OTP

Kindly check your inbox message


(Registered mobile no.)

Click on “Proceed” button

Click on “Submit” button

15
HouzKEY Application: Completed

16
HouzKEY Application: Email Main Applicant

17
HouzKEY Application: My Application

18
Maybank2own HouzKEY
• HouzKEY Application (With Guarantor) Acceptance
o Applicant Screen

www.maybank2own.com
HouzKEY Application: Property Selection

Click on project
box

20
HouzKEY Application: Apply Property

Click on “Apply
Now” button

21
HouzKEY Application: Unit Type

Click on “View
Unit” button

22
HouzKEY Application: Unit Selection

Click on “Apply
Now” button

23
HouzKEY Application: Login/Register M2Own Account

24
HouzKEY Application: Online Application Process
Step 1: Confirm property information & Promo Code

25
HouzKEY Application: Online Application Process
Step 2: Select rental tenure, estimated rental & Security Deposit

TIPS:
Min. tenure: 5 years
Max. tenure: 30 years
Your entry age must
between age 18-65
years old

Drag the ruler to


estimate Monthly rental
and Security Deposit

26
HouzKEY Application: Online Application Process
Step 3: Fill up Applicant information

IMPORTANT NOTE:
• Fill up your Full Name similar as
your IC number
• Kindly check your Primary
mobile no. & Email to ensure all
details are correct.

27
HouzKEY Application: Online Application Process
Step 4: Upload documents

TIPS:
Hyperlink direct to EPF website for
download latest EPF statement

28
HouzKEY Application: Online Application Process
Step 4: Document Checklist (Upload Documents)

29
HouzKEY Application: Online Application Process
Step 5: Add Guarantor(s) details

IMPORTANT NOTE:
• After Primary Applicant inserted
Guarantor(s) details, system will
re-route the application form to
Guarantor(s) for further action
before the application is
considered as Completed.
• Kindly check your guarantor
mobile no. & guarantor email
to ensure all details are correct.

30
HouzKEY Application: Online Application Process
Step 6: Application Summary & TAC for submission

31
HouzKEY Application: Online Application Process
Step 6: T&Cs, PDPA & Submit

[Tick] T&C
[Tick] PDPA

Request OTP

Kindly check your inbox message


(Registered mobile no.)

Click on “Proceed” button

Click on “Submit” button

32
HouzKEY Application: Completed

33
HouzKEY Application: Email Main Applicant

34
HouzKEY Application: My Application

TIPS:
Applicant can re-send email to the
guarantor(s) for verification.

35
Maybank2own HouzKEY
• HouzKEY Application (With Guarantor) Acceptance
o Guarantor Screen

www.maybank2own.com
HouzKEY Guarantor Application: Email Offer (Guarantor)

TIPS:
• Applicant can re-send email to the
guarantor(s) for verification. (M2Own
Portal > Login/Register > My
Application > “Send Email”)

Click on “click here”


hyperlink word

37
HouzKEY Guarantor Application: Guarantor Decision
Step 1: Guarantor acceptance

38
HouzKEY Guarantor Application: Guarantor Info
Step 2: Fill up and verifying Guarantor information

IMPORTANT NOTE:
• Fill up your Full Name similar as
your IC number
• Kindly check your Primary
mobile no. & Email to ensure all
details are correct.

39
HouzKEY Guarantor Application: Document Upload
Step 3: Upload documents

TIPS:
Hyperlink direct to EPF website for
download latest EPF statement

40
HouzKEY Guarantor Application: Document Upload
Step 3: Document Checklist (Upload Documents)

41
HouzKEY Guarantor Application: Application Summary
Step 4: Application Summary & TAC for submission

42
HouzKEY Guarantor Application: Application Summary
Step 4: T&Cs, PDPA & Submit

[Tick] T&C
[Tick] PDPA

Request OTP

Kindly check your inbox message


(Registered mobile no.)

Click on “Proceed” button

Click on “Submit” button

43
HouzKEY Guarantor Application: Completed

44
HouzKEY Guarantor Application: Email Main Applicant

45
Maybank2own HouzKEY
• HouzKEY Application (With Guarantor) Rejection
o Guarantor Screen

www.maybank2own.com
HouzKEY Guarantor Application: Email Offer (Guarantor)

TIPS:
• Applicant can re-send email to the
guarantor(s) for verification. (M2Own
Portal > Login/Register > My
Application > “Send Email”)

Click on “click here”


hyperlink word

47
HouzKEY Guarantor Application: Guarantor Decision

48
HouzKEY Guarantor Application: Guarantor Rejection

49
HouzKEY Guarantor Application: Rejection Completed

50
Maybank2own HouzKEY
• HouzKEY Application (With Guarantor) Rejection
• Applicant Screen

www.maybank2own.com
HouzKEY Application: Email to Applicant of Rejection

52
HouzKEY Application: Applicant Decision

Primary applicant can proceed


for submission without
guarantor(s) from Application
Management screen in M2Own
Portal

Primary applicant able to cancel


the application from Application
Management screen in M2Own
Portal

53
Maybank2own HouzKEY
• HouzKEY Application Add or Delete Guarantor
• Applicant Screen

www.maybank2own.com
HouzKEY Application: Submit Application

Click on “SUBMIT APP”


button to Delete existing
guarantor(s) or to add new
guarantor(s)

55
HouzKEY Application: Add/Delete Guarantor

Click on “ADD” button to add


new guarantor(s)

Click on “DELETE
GUARANTOR” button to
delete existing guarantor(s)

56
Maybank2own HouzKEY
• HouzKEY Application Add or Delete Guarantor
o Add Guarantor
 Applicant Screen

www.maybank2own.com
HouzKEY Guarantor Application: Add Guarantor

58
HouzKEY Guarantor Application: Update Guarantor

Click on “SUBMIT APPLICATION” button

59
Maybank2own HouzKEY
• HouzKEY Application Cancel Application
• Applicant Screen

www.maybank2own.com
HouzKEY Application: Cancel Application

Click on “CANCEL APP”


button to cancel application

61
HouzKEY Application: Cancel Application

62
HouzKEY Application: Cancel Application

63
HouzKEY Application: Cancel Application

64
HouzKEY Application: Acknowledgement

65
Maybank2own HouzKEY
• HouzKEY Application Incomplete Docs
• Applicant Screen

www.maybank2own.com
HouzKEY Application: SMS & Email for Incomplete Docs

67
HouzKEY Application: Document Re-upload

68
HouzKEY Application: Completed

69

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