Fundamentals of Information Systems, Seventh Edition: Electronic and Mobile Commerce and Enterprise Systems
Fundamentals of Information Systems, Seventh Edition: Electronic and Mobile Commerce and Enterprise Systems
Fundamentals of Information Systems, Seventh Edition: Electronic and Mobile Commerce and Enterprise Systems
Chapter 5
Electronic and Mobile Commerce and
Enterprise Systems
• Market segmentation:
– Identification of specific markets to target them with
advertising messages
• Nielsen, the marketing and media information
company:
– Has developed its Business-Facts database that
provides information for more than 12 million
businesses
• Price comparison:
– Mobile phone services enable shoppers to compare
prices and products on the Web
• The Internet:
– Has revolutionized the world of investment and
finance
• The brokerage business:
– Adapted to the Internet faster than any other arm of
finance
• Digital certificate:
– Attachment to an e-mail message or data embedded
in a Web site that verifies the identity of a sender or
Web Site
• Certificate authority (CA):
– Trusted third-party organization or company that
issues digital certificates
– Responsible for guaranteeing that the people or
organizations granted these unique certificates are,
in fact, who they claim to be
• TPSs:
– Capture and process data that describes
fundamental business transactions
– Update databases
– Produce a variety of reports
• Transaction processing cycle:
– The process of data collection, data editing, data
correction, data manipulation, data storage, and
document production
• An enterprise system:
– Central to the organization
– Ensures information can be shared across all
business functions and all levels of management
– Employs a database of key operational and planning
data that can be shared by all
• General ledger:
– Main accounting record of a business
• ERP system:
– Captures transactions entered by workers in all
functional areas of the business
– Creates associated general ledger record to track
the financial impact of the transaction
• Electronic commerce:
– Conducting business activities electronically over
computer networks
• Mobile commerce:
– The use of wireless devices such as cell phones and
smartphones to facilitate the sale of goods or
services—anytime, anywhere
• Electronic payment systems:
– Key component of the e-commerce infrastructure
• A CRM:
– Helps an organization build a database about its
customers
• A PLM:
– Provides means for managing all data associated
with product development, engineering design,
production, support, and disposal of manufactured
goods