Key Concepts of Social Impact Assessment and Resettlement Action Plan For Infrastructure Development Projects

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KEY CONCEPTS OF SOCIAL IMPACT ASSESSMENT AND RESETTLEMENT

ACTION PLAN FOR INFRASTRUCTURE DEVELOPMENT PROJECTS
DR PRASENJIT MAITI <[email protected]>

KOLKATA, WEST BENGAL, INDIA
INTRODUCTION
Resettlement of affected persons and rehabilitation of their lost assets (land and /
or structures) and livelihood are critical yet imperative social development
exercises of linear road projects that require displacement of individuals and
groups in order to either upgrade / widen existing road networks or else to
construct new road systems for better transport facilities and streamlined
movement of vehicular traffic essential for economies undergoing reforms.
Involuntary resettlement caused by road projects should be informed by
comprehensive mitigation measures in order to reduce adverse impacts on the
existing social fabric of Project Affected Persons.
RESETTLEMENT ACTION PLAN

One of the most crucial aspects of implementing infrastructure development
projects (such as roads and highways projects) is acquisition of land and/or
properties and resettlement thereof of Project Affected Persons and their
families/households.
LAND ACQUISITION ACT 1984

The Land Acquisition Act I of 1984 (along with its modifications) usually forms the
basis of the land acquisition process in India. [The National Highways
(Amendment) Act 1997 may be applied if the project road is declared as a
National Highway.] The value of land depends upon its area and location along
with its type that is classified as residential, agricultural, ponds, barren etc.
besides Government Land being used for railways, roads, canals, public utilities
etc.
NATIONAL POLICY ON RESETTLEMENT & REHABILITATION 2003

In case of projects relating to Railway Lines, Highways, Transmission Lines and
laying pipelines wherein only a narrow stretch of land extending over several
kilometers is being acquired, the Project Affected Families will be offered an ex-
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gratia amount of Rs. 10,000/- per family, and no other Resettlement &
Rehabilitation benefits shall be available to them.1
The system of extending cash compensation does not, by itself, in most cases,
enable the affected families to obtain cultivable agricultural land, homestead and
other resources, which they have to surrender to the State. The difficulties are
more acute for persons who are critically dependent on the acquired assets for
their subsistence/livelihoods, such as landless agricultural workers, forest
dwellers, tenants and artisans, as their distress and destitution is more severe,
and yet they are not eligible for cash compensation.2
Project Affected Family means a family/person whose place of residence or other

properties or source of livelihood are substantially affected by the process of
acquisition of land for the project and who has been residing continuously for a
period of not less then three years preceding the date of declaration of the
affected zone or practicing any trade, occupation or vocation continuously for a
period of not less than three years in the affected zone, preceding the date of
declaration of the affected zone.3
Affected zone, in relation to a project, means declaration . . . by the appropriate

Government area of villages or locality under a project for which the land is being
acquired under Land Acquisition Act 1894 or any other Act in force . . .4
The National R&R Policy displays concern for the more vulnerable sections of
society that may be unevenly impacted by project interventions. It is to be
realized that R&R is centrally about securing justice in nearly all its forms to
Project Affected Persons. The unique feature that sets R&R apart is its attempt to
explore new institutional mechanisms outside the scope of the conventional legal
framework.
NATIONAL POLICY GUIDELINES

The Government of India has prepared an R&R Policy that strives to standardize
the good practices related to involuntary displacement of persons and their assets
1
Source: National Policy on Resettlement and Rehabilitation for Project Affected Families
2003 (published in The Gazette of India Extraordinary Part I, Section 1, No. 46, Dated 17th
February 2004), Chapter VI (R&R Benefits for Project Affected Families).
2
Ibid. Chapter I (Policy: Preamble).
3
Ibid. Chapter III (Definitions).
4
Ibid.
2
in the national context. State Governments as well as Central Government

Agencies more or less adhere to this policy in the case of development projects.
This is evident from the review of different Entitlement Matrices of road projects
spread across the country.
It is imperative that best practices and lessons learnt continuously evolve during
the preparatory and operational phases of development projects so that change
management in difficult situations may be efficaciously handled by the concerned
project authorities. So information dissemination and knowledge-sharing
exercises have to be constantly upgraded with regard to the problems as well as
the solutions in the context of projects involving R&R.
The National Policy on Resettlement and Rehabilitation for Project Affected

Families (2003) prepared by the Ministry of Rural Development (Department of
Land Resources) of the Government of India states that “Compulsory acquisition
of land for public purpose including infrastructure projects displaces people,
forcing them to give up their home, assets and means of livelihood. Apart from
depriving them of their lands, livelihoods and resource-base, displacement has
other traumatic psychological and socio-cultural consequences. The Government
of India recognizes the need to minimize large scale displacement to the extent
possible and, where displacement is inevitable, the need to handle with utmost
care and forethought issues relating to Resettlement and Rehabilitation of Project
Affected Families. Such an approach is especially necessary in respect of tribals,
small and marginal farmers and women.”
“The system of extending cash compensation does not, by itself, in most cases
enable the affected families to obtain cultivable agricultural land, homestead and
other resources which they have to surrender to the State. The difficulties are
more acute for persons who are critically dependent on the acquired assets for
their subsistence / livelihoods such as landless agricultural workers, forest
dwellers, tenants and artisans, as their distress and destitution is more severe,
and yet they are not eligible for cash compensation.”
This is a limitation of the National R&R Policy. The primary stakeholders who are
not entitled to any cash compensation from the project can subsequently become
a social problem in terms of their relative deprivation.
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“. . . The Policy essentially addresses the need to provide succour to the assetless
rural poor, support the rehabilitation efforts of the resource poor sections,
namely, small and marginal farmers, SCs / STs and women who have been
displaced. Besides, it seeks to provide a broad canvas for an effective dialogue
between the Project Affected Families and the Administration for Resettlement &
Rehabilitation. Such a dialogue is expected to enable timely completion of
projects with a sense of definiteness as regards costs and adequate attention to
the needs of the displaced persons, especially the resource poor sections. The
intention is to impart greater flexibility for interaction and negotiation so that the
resultant (Compensation / Support / Assistance) Package gains all-round
acceptability in the shape of a workable instrument providing satisfaction to all
stakeholders / Requiring Bodies.”
Dialogues in the context of involuntary resettlement of Project Affected Persons is

essential in order to provide the necessary interactive space within the framework
of entitlements and benefits designed for PAPs. This dialogue must continue
throughout and even beyond the project cycle in order to ensure that PAPs have
secured adequate representation during the policy formulation stage and
comprehensive participation during the project implementation stage.
This policy further states that “In case of projects relating to Railway Lines,
Highways, Transmission Lines and laying pipelines wherein only a narrow stretch
of land extending over several kilometers is being acquired, the Project Affected
Families will be offered an ex gratia amount of Rs 10,000/- per family, and no
other Resettlement & Rehabilitation benefits shall be available to them”
(emphases added). This contradicts the long-term income / livelihood restoration
objective of development projects that induce displacement as per the World
Bank’s policy guidelines.
“The National Policy on the Resettlement and Rehabilitation of Project Affected

Families will be in the form of broad guidelines and executive instructions for
guidance of all concerned and will be applicable to Projects displacing 500 families
or more en masse in plain areas and 250 families en masse in hilly areas, Desert
Development Programme (DDP) blocks, areas mentioned in Schedule V and
Schedule VI of the Constitution of India” (emphases added).
This is another limitation of the National R&R Policy due to its mentioning of the
specific number of Project Affected Families. It implies that development projects
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displacing less number of families would not be covered by this policy. This
shortcoming may be corrected in the future to ensure social safeguards. It is
essential to impart social and economic justice to Project Affected Persons. It is
also imperative to ensure that their community fabric and kinship ties and cultural
identities are not destroyed by way of project interventions.
WORLD BANK POLICY GUIDELINES

The World Bank has extended different categories of bilateral support to facilitate
implementation of development projects since its inception. It also simultaneously
ensures that Structural Adjustment Programs are duly implemented by the
countries receiving monetary support (loans / credit / grant) as a condition
attached to such financial assistance. So adherence to the World Bank’s R&R
Policy Guidelines on the part of national and / or state governments is imperative
in order to be eligible for any project support.
“The World Bank’s involuntary resettlement policy states that project planning
must avoid and minimize involuntary resettlement, and that if people lose their
homes or livelihoods as a result of Bank-financed projects, they should have their
standard of living improved, or at least restored.”5
Project implementing authorities who seek World Bank funding must ensure
proper adherence to the Bank’s policy guidelines in order to qualify for long-term
financial support and assistance. Comprehensive R&R policy frameworks must be
prepared in this connection as one of the preliminary tasks during the project
preparatory phase.
“Involuntary resettlement may cause severe long-term hardship, impoverishment

and environmental damage unless appropriate measures are carefully planned
and carried out. For these reasons, the overall objectives of the (World) Bank's
policy on involuntary resettlement are the following:
 Involuntary resettlement should be avoided where feasible, or minimized,

exploring all viable alternative project designs.
 Where it is not feasible to avoid resettlement, resettlement activities

should be conceived and executed as sustainable development programs,
providing sufficient investment resources to enable the persons displaced
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by the project to share in project benefits. Displaced persons should be

meaningfully consulted and should have opportunities to participate in
planning and implementing resettlement programs.
 Displaced persons should be assisted in their efforts to improve their

livelihoods and standards of living or at least to restore them, in real
terms, to pre-displacement levels or to levels prevailing prior to the
beginning of project implementation, whichever is higher.”6
It is evident that the World Bank intends to maintain all possible social safeguards
in order to mitigate / reduce negative impacts caused by development project
interventions. So policy planners of the concerned implementing agencies who
accept World Bank funding should prepare their R&R guidelines in accordance
with the Bank’ social and environmental prescriptions. Such guidelines must also
be in tune with the national context and ground realities of specific projects.
World Bank Funded Road Projects

Several State Governments in India such as Andhra Pradesh, Gujarat, Karnataka,
Kerala, Uttar Pradesh, Mizoram and Tamil Nadu and Government Agencies like
the National Highways Authority of India have in recent times undertaken road
improvement projects funded by the World Bank.
R&R Policy Guidelines were prepared by the concerned implementing agencies in

accordance with the World Bank’s Operational Directive 4.30 / Operational Policy
4.12 related to involuntary resettlement. A few road projects can be cited in this
regard such as
1. Third National Highway Project (TNHP)

2. Grand Trunk Road Improvement Project (GTRIP)
3. Allahabad Bypass Project (NHAI Project)
4. Lucknow-Muzaffarpur National Highway Project (NHAI Project)
5. Andhra Pradesh State Highways Project (APSHP)
6. Karnataka State Highways Improvement Project (KSHIP)
7. Tamil Nadu Road Sector Project and
8. Uttar Pradesh State Roads Project.
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085256B19008197F6?OpenDocument#foot
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Certain changes have taken place over time in the policy formulation stage of
different road projects funded by the World Bank. Such moderate policy shifts
indicate that road or any other development projects require streamlining in
accordance with the local-level situation and ground realities although the general
policy framework with regard to involuntary resettlement of Project Affected
Persons remains almost the same.
This is a lesson learnt ie specific projects require specific planning attuned to the
ground realities in order to ensure that R&R policy guidelines are properly
followed as mandated by the World Bank. Lacunae identified in earlier road
projects can be addressed in subsequent projects (especially with regard to the
entitlements of PAPs) in this process that strategizes continuous knowledge
upgradation underpinned by change management mechanisms.
CASE STUDIES
For instance: the Entitlement Matrix of the Allahabad Bypass Project mentions
that “PAPs will be explained the process (of acquisition of land and assets and
compensation against such acquisition at replacement cost or actual market
value) and their views will be taken into consideration while determining the
market value.”
This concern was not reflected in similar terms in the Entitlement Matrix of the
Lucknow-Muzaffarpur National Highway Project. But it was duly reflected in the
case of the Kerala State Highways Project. The National Highways Authority of
India’s Detailed Entitlement Matrix for the National Highway Corridor (Public-
Private Partnership Project) also includes this people’s participation factor in its
design (2002).
The provision of verification of mortgage clearance by the Project Authority is

included in the Allahabad Bypass Project while it is not included in the Lucknow-
Muzaffarpur Project. Categories of land loss were included in the Entitlement
Matrix of the Andhra Pradesh State Highways Project (1996). This was a novel
approach to identify the types of land loss in terms of magnitude (>25% and
<25%).
The provision of “Unforeseen impacts shall be documented and mitigated based

on the principles agreed upon in this policy framework” was absent in the Andhra
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Pradesh State Highways Project. This provision is essential to address new factors
that may emerge at different points of the project cycle.
The Kerala State Highways Project (2000) provided “For those who choose self-
relocation, the Project Displaced Persons will be entitled to plots . . . even if they
do not opt for resettlement sites.” This was a unique effort to incorporate an
adequate social space required for Project Affected Persons in their pursuit of
alternative places of residence and / or work.
This project also mentioned that “Easily replaced resources such as cultural
properties will be conserved (by means of special protection, relocation,
replacement etc) in consultation with the community.” This provision respects the
cultural identities of Project Affected Persons and ensures that participatory
development is safeguarded under the project so that the primary stakeholders
are properly benefited from the positive impacts of the civil works undertaken in
connection with the project. It is also reflected in the Entitlement Matrix of the
Uttar Pradesh State Roads Project Phase I (2002).
The Tamil Nadu Road Sector Project (2003) remarked in its Detailed Entitlement
Matrix that “The land (agricultural or otherwise) purchase grant will be available if
alternative land is purchased and registered within one year of receiving the
compensation amount. The grant will be released on the submission of copy of
registered sale deed”.
This provision (available to those Project Affected Persons who lost more than
25% of their land holding and were left with less than the minimum economic
land holding) is a good practice as it considerably streamlined the land
compensation mechanism and ensured social safeguard for PAPs. This project
also included the option of built houses depending on the size of houses lost. This
may be replicated elsewhere if practicable.
The Karnataka State Highways Improvement Project (Raichur and Bijapur

Bypasses) pinpointed the budgetary provisions for implementation of the
Resettlement Action Plan by mentioning that “All the costs calculated will be
pegged to the inflation costs after 2 years from the Cut-Off Date”. It also
proposed in its Entitlement Matrix that “The maintenance of common property
resources and infrastructure will be handed to the Local Authority.”
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This provision ensures that the benefits of the project percolate to the grassroots
as a result of decentralization of power and devolution of resources. The project
also included a “Scope for making amendments in the R&R Policy.” This is critical
in order to accommodate any factor(s) not conceived during the project
preparatory stage.
The Detailed Entitlement Matrix of the Gujarat State Highways Project (Phase IIB)
included the institutional arrangement of an Independent Committee entrusted to
decide the replacement cost or actual market price of agricultural land and assets
of private property owners. This was a good practice and can be emulated
elsewhere. This provision made the assessment procedure of land and assets
transparent and also made this committee accountable to the Project Affected
Persons.
The organizational structure of the R&R Cell has been mentioned in the Assam
State Roads Resettlement & Rehabilitation Policy (2004). This is important
because such organizational structures and institutional arrangements ultimately
help implement the Resettlement Action Plan and facilitate entrenchment of good
practices as per World Bank guidelines.
Review of different project policies reveal that a uniform set of guidelines apply to
the Detailed Entitlement Matrices with minor inclusion and exclusion of certain
provisions. The key beneficiaries have already been identified and the principal
entitlements have been decided upon. Such policy continuity is essential for the
long-term sustainability of benefits accruing from road projects funded by the
World Bank.
LEGAL FRAMEWORK
The Land Acquisition Act I of 1984 allows Government Agencies to expropriate
any private land for a public purpose (by exercising Eminent Domain), provided
the owners in possession of legal titles to occupy the land and structures are duly
compensated. Current land acquisition compensation packages include the
following:
1. Market value of the land.

2. A solatium of 30% on the market value of land.
3. An interest of 12% on the market value of land from the Date of
Notification to the Date of Declaration of Award.
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4. Additional compensation is also allowed for loss of trees, crops, houses

and other immovable assets.
5. The compensation for loss of earning to the sharecropper would be not
more than six times of net average annual income derived during the
three years immediately preceding the Date of Acquisition.
6. Damage due to severing of the land holding from adjoining land.
7. Damage due to land acquisition leading to change of residence or place of
business.
Whenever it appears to the appropriate Government that the land in any locality
(is needed or) is likely to be needed for any public purpose (or for a company), a
Notification to that effect shall be published in the Official Gazette (and in two
daily newspapers circulating in that locality of which at least one shall be in the
regional language), and the District Collector shall cause public notice of the
substance of such Notification to be given at convenient places in the said
locality.7
Where land acquisition is required the practice is to refer to the Date of

Notification under law as the Cut-Off Date. Compensation is paid on the basis of
value of the land at the time of Notification. The District Collector would issue a
Notification announcing the public purpose for which the land or property is to be
acquired. This would be followed by a period of one month during which
objections may be filed by concerned persons with an interest in the
land/property to be acquired. Hearing of objections and the award of
compensation by the District Collector would follow subsequently. All legal
procedures would be meticulously followed while awarding compensation
packages to Project Affected Persons in possession of legal titles to the land and
(residential/commercial) structures to be acquired for the project.8
RESETTLEMENT & REHABILITATION GUIDELINES

Every conceivable effort should be made during the project design and
preparation stages to minimize acquisition of land and other assets in order to
reduce adverse socio-economic impacts. The structures/assets falling outside the
Right of Way/Corridor of Impact should be left undisturbed as far as practicable.
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Public sector organizations have in certain cases directly purchased land/property through
negotiations due to project exigencies.
10
Road and/or flyover projects may have to deal with Project Affected Persons who
fall under the following categories:
1. Legal owners and/or tenants getting adversely affected due to the

acquisition of their land and assets or due to the fact that such land or
assets so acquired are their sources of livelihood and
2. Encroachers and/or squatters who are the illegal occupants/users of public

property/land/structures falling within the Right of Way and accordingly
live and/or earn their livelihood by operating within the Right of Way.9
The Project Authority would take final decision with regard to compensation
and/or Resettlement & Rehabilitation assistance. No compensation for land may
be provided to the encroachers and squatters keeping in mind their illegal status.
R&R assistance may be provided to encroachers and squatters who belong to the
disadvantaged and vulnerable groups. Compensation for structures and other lost
assets (required for the project) may be paid at the replacement value10 to
encroachers/squatters who belong to the vulnerable groups.11 The Project
Authority would take final decision in this regard.
R&R COMPENSATION
Legal owners of land and property shall be entitled to compensation. Squatters
and encroachers who are not ordinarily entitled for compensation may receive
certain benefits as per their respective entitlements if they belong to vulnerable
groups. The compensation for land and buildings shall be provided within the
ambit of the Land Acquisition Act 1894 and assistance would be provided to meet
the replacement value. All losses, including loss of income, should be
compensated within the overall Resettlement and Rehabilitation package as per
the (proposed) Entitlement Framework. The Project Authority shall take the final
decision in this regard.
9
Identification of encroachers and squatters may be sought from the voters’ lists or from any
other legal documents or information from the community (in the absence of ration
cards/photo identity cards).
10
Replacement cost shall be equivalent to an amount required to acquire substitute land of
equal productive value as well as to replace any structures or other assets. The difference is
to be paid by the project in the form of assistance in case the replacement cost is more than
the compensation at market price as determined by the Project Authority.
11
Vulnerable categories include Women Headed Households, Landless Agricultural Workers,
Scheduled Castes, Scheduled Tribes, Persons from households with income less than 20%
above the Poverty Line, Elderly Persons (above 65 years of age) who are the single earning
members of their respective households, Persons with Disability and Orphan Children.
11
Compensation and assistance would be extended to Project Affected Persons who

were identified on or prior to the Cut-Off Date. Where land acquisition is required
the practice is to refer to the Date of Notification under law as the Cut-Off Date.
Compensation is paid on the basis of value of the land during Notification. The
Project Authority would ensure that a Notification is issued by announcing the
public purpose for which private land and/or property are to be acquired. This
would be followed by a period of one month during which concerned persons may
file objections with an interest in the land/property to be acquired. The Grievance
Redress Committee would deal with claims regarding assistance.
Payment of compensation against land acquired by the Project Authority may be

made on the basis of updated official records and ground-level information. Land
records of title/classification/current land use may be updated to ensure adequate
cost compensation and allotment of land to the Entitled Persons/Project Displaced
Persons. Official records as they are on the Cut-Off Date may be consulted in
order to determine the classification and current use of land. If 75 percent or
more land holding of a Project Affected Person/Project Displaced Person is
acquired or when the part of a plot of land remaining after acquisition becomes
economically unviable after acquisition, the owner of such land/property shall
have the right to seek acquisition of his/her entire contiguous land
holding/property provided the residual land is less than the Minimum Economic
Holding.12
The compensation amount for the land and properties to be acquired by the
Project Authority shall be paid according to the provisions of the Land Acquisition
Act. The Project Authority shall pay the difference as assistance if the provisions
are less than the replacement value. The Project Authority may decide on the
magnitude of loss to structures (in terms of percentage of the existing area or
otherwise) in order to consider the owners of such affected structures to be
Project Displaced Persons.
The Project Authority shall determine the possible replacement cost of land and
assets to be acquired. Land rate surveys may be carried out by the Project
Authority for this purpose in association with representatives of Project Affected
Persons and external assessment agencies. The Project Authority may utilize the
following systems of assessment while determining the replacement cost of land:
12
The Minimum Economic Holding is equivalent to 2 Hectares of non-irrigated or 1 Hectare of
irrigated land.
12
1. Taking into account such prescribed rates or the average of the actual
transaction rates of similar lands for contemporary years for which sale
deeds are registered.
2. Taking into consideration twenty times of the annual value of gross
production of the concerned land averaged over the preceding five years.
3. Fixing up market value of land equal to the minimum land value if so
prescribed by the State Government under the Indian Stamp Act for the
purpose of registration of sale deeds under the Indian Registration Act of
1908.
The replacement cost of land to be fixed by the Project Authority would be the
amount that shall be the highest among the three amounts arrived at by the
aforesaid three alternative methods. The difference shall be paid in the form of
assistance in case the replacement cost is higher than the market value
determined by the Project Authority.
The value of the houses, buildings and other immovable properties of the Project
Affected Persons (including the Project Displaced Persons) shall be determined for
the purpose of payment of compensation without depreciation.
Compensation for properties belonging to the Project Affected Community or for

common places of religious worship that would be acquired for the project shall
be provided to enable construction of the same at the relocation site(s) (if any)
through the offices of the concerned local self-governing bodies in accordance
with the modalities determined by such bodies to ensure proper utilization of the
compensation amount.13
Persons (belonging to the vulnerable groups) who derive their livelihood from the
common places of religious worship may be supported by the project’s special
assistance scheme (if any).
Compensation for trees would be based on their market value in case of timber
bearing trees and replacement cost in case of fruit bearing trees as per the rates
decided by the Project Authority in consultation with the concerned Government
13
This provision would be applicable in those cases where relocation site(s) may be
developed for Project Affected Persons / Project Displaced Persons.
13
Departments. Loss of income may also be considered when assessing the

compensation amount.
Compensation shall be paid and efforts would be made to complete the

Resettlement and Rehabilitation of Project Affected Persons/Project Displaced
Persons before taking possession of their land and/or properties. The Project
Affected Persons/Project Displaced Persons shall hand over their land and
properties to the Project Authority free from all encumbrances such as mortgage,
debt etc. for the purpose of acquisition.
In the case of any loan on such acquired land and properties extended to the
Project Affected Persons by any Government Agency remaining unadjusted as per
the information furnished by the Project Affected Persons or by the loaner agency
such amounts shall be deducted from their total compensation.
All transaction costs (including transportation costs / wages lost due to the
project) shall be assessed and compensated for. The payment of this amount
shall be made in accordance with the relevant clauses of the Land Acquisition Act.
All payments shall be made into the joint bank accounts of the husband and the
wife while all new titles issued shall be in the joint names of the husband and the
wife. All payments shall be made in public to ensure transparency. Disposal of
acquired properties shall be carried out as follows:
 The acquired land and properties shall vest in the Government

Department(s) paying compensation for such land and properties.
 Project Displaced Persons shall be allowed to collect the materials salvaged

from their houses and shops etc. acquired by the project even after
payment of compensation. The Government would levy no charges upon
them for the same. A notice to that effect would be issued to take away
the materials so salvaged within 48 hours of demolition of structures. If
not collected then the Project Authority without giving any further notice
shall dispose the same.
 The Project Displaced Persons receiving compensation for trees shall be

allowed to take away timber from their trees (acquired by the project) for
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domestic use. Trees standing on Government Land shall be sold by public

auction to be organized by the concerned Government Department(s).
The Project Authority can take appropriate action to demolish structures within
the project’s Corridor of Impact after the expiry of the notified deadline. The
Project Authority can also dismantle structures and evict individuals within the
Corridor of Impact of the project if it is established that such structures and
individuals occupied the public Right of Way after the duly notified Cut-Off Date.
Any grievances and objections in this connection would be referred to the
Grievance Redress Committee.
INFORMATION DISSEMINATION CAMPAIGN

Information dissemination exercises for Project Affected Persons may be carried
out prior to implementation of the Resettlement Action Plan. This campaign may
be facilitated by the Project Authority and executed by the Partner Non-
Government Organization(s) that would be appointed to implement the
Resettlement Action Plan.
IMPACT CATEGORIES
Project-induced displacement may lead to loss of income or reduced income for
Project Affected Persons. The main categories of impact expected as a result of
the project include the following types of loss:
1. Loss of commercial establishments

2. Loss of commercial space
3. Loss of residential (dwelling) units
4. Loss of livelihood and
5. Loss of common property resources.14
Loss of temporary commercial structures is a complex problem since the issue of

retaining the present customer base must be considered in this regard. Another
problem pertains to the tenants and owners. Mitigation measures delivered under
this Resettlement Action Plan may include reconstructing demolished commercial
structures in an adjacent area so that the present customer base is retained. The
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Common Property Resources may include playgrounds, community meeting platforms, bus
bays, public stand posts, hand pumps, wells, vats, cattle grazing areas, solid waste disposal
sites, sewerage and drainage systems, water supply and sanitation systems, electrical
infrastructure, educational institutions, primary health centres, local markets etc. that are
utilized by the affected community members for their everyday civic requirements.
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Project Authority should duly consider the means of accomplishing this and
addressing ownership of the new structures. The Project Authority would make
final decision with regard to all aspects of this matter. There is also the need to
respond to more generalized impacts of disturbance in the lives and livelihood of
Project Affected Persons. Such adverse impacts may be mitigated by payment of
Maintenance Allowance. A Rehabilitation Grant (for vulnerable groups) may be
considered in the event income restoration cannot be entirely achieved by
utilizing the compensation provided. Project Affected Persons may be assisted by
the Project Authority to improve or regain their former status of living at no cost
to themselves.
INSTITUTIONAL ARRANGEMENTS
Implementation of this Resettlement Action Plan requires staff, resources and
close coordination with different agencies and organizations working in the
project area. This Resettlement Action Plan seeks to provide a strategy for
developing the required implementation capacity on the part of the Project
Authority.
Capacity building and training may be coordinated with the project

implementation schedule in order to ensure that skilled staff members are
available to implement this Resettlement Action Plan without any delay in civil
works.
Orientation workshops may be organised by the Project Authority (Project

Implementation Unit) and Partner Non-Government Organizations. An R&R Cell
may be established within the Project Implementation Unit. Partner NGOs would
be engaged to support the Project Authority and counterparted with PIU
personnel to foster transfer of social development expertise. An independent
external agency may provide professional services for monitoring and evaluating
the R&R process.
The Project Authority may initiate high priority actions to establish institutional
linkages necessary for time-bound delivery of the Project Affected Persons‘
entitlements and assure coordination across agencies as well as between the
various social and economic mitigation measures outlined in this Resettlement
Action Plan.
16
INSTITUTIONAL CONTEXT
Effective implementation of this Resettlement Action Plan would require
institutional relationships and responsibilities, rapid organizational development
and collaborative efforts on the part of the Project Authority, State Government,
Partner NGO(s) and Project Affected Persons.
R&R COORDINATION
The Project Implementation Unit would be responsible for coordinating with
different Government Agencies. The R&R Cell would establish operational links to
facilitate the critical process of project-induced resettlement. It may establish an
effective process of dialogue between the Project Authority and the Project
Affected Persons / Communities.
The R&R Cell would have to provide the means and mechanisms for coordinating
the efficacious delivery of compensation and assistance entitlements to those
adversely affected due to implementation of the project.
The R&R Cell would have to contribute social development perspectives and field-
level inputs to ongoing project design and implementation by working closely with
project planners, contractors and construction supervision consultants.
It would link the project with the concerned Government Agencies, provide liaison
with Affected Communities, establish decentralized (grassroots) committees to
coordinate social development and resettlement operations in the field, mobilize
Partner NGO(s) and motivate local-level Community-Based Organizations to
represent and safeguard the interests of Project Affected Persons.
It would also engage training services, oversee a grievance redress process,

actively monitor Resettlement Action Plan implementation and cooperate with
project evaluation exercises. The R&R Cell would be responsible for disseminating
project-related information to the public and providing additional opportunities for
civil societal feedback.
INTER-DEPARTMENTAL COORDINATION
Resettlement Action Plan entitlements for Income Restoration Programs and
Project Affected Groups are exclusively the responsibility of the Project Authority
(apart from the land acquisition and compensation components in which the
Revenue Department and the Project Authority would jointly provide
entitlements). Several entitlements comprise services and benefits ordinarily
17
provided by other government-sponsored social development programs such as

the vulnerable groups’ housing schemes.
The R&R Cell may establish liaison with these ongoing programs to facilitate
access of the Project Affected Persons and take advantage of services and
programs already in place. It may negotiate cost-sharing arrangements wherever
feasible. Restoration of community assets would require coordination with the
Public Health Engineering Department.
The R&R Cell’s coordination with the Education Department would be required in
the event schools are adversely impacted. A variety of State and Central
Government programs addressing women’s needs may be associated with other
group entitlements, including those responding to potential transmission of
sexually transmitted diseases as well as reproductive and child health.
GRIEVANCE REDRESS MECHANISM

The Resettlement Action Plan’s participatory processes as well as its
compensation and support mechanisms are expected to enhance acceptance of
the resettlement program and reduce complaints. There may nevertheless be
individuals or groups who perceive that they have not received adequate support
or that their needs have not been properly addressed.
The Project Authority would, therefore, establish a Grievance Redress Committee.

This Committee would have representation from Project Affected Persons,
NGO(s)/CBO(s) involved in the Resettlement Action Plan implementation, local-
level Government Officials and the Project Authority.
This Committee would hear complaints and facilitate solutions. This process is
expected to promote settlement of disputes through mediation in order to reduce
the volume of time-consuming litigation. The Project Authority would take final
decision on different aspects related to grievance redress of Project Affected
Persons.
MONITORING & EVALUATION

Monitoring & Evaluation are critical activities in the process of involuntary
resettlement. Monitoring involves periodic checking to ascertain whether R&R
18
activities are going according to the Resettlement Action Plan. It provides

required feedback to the Project Authority to ensure that the Resettlement Action
Plan implementation program runs on schedule. Evaluation is basically the post-
project assessment of whether the implementation program was finally able to
achieve its stated objectives. An independent external agency may be engaged by
the Project Authority to carry out the (impact) Monitoring and Evaluation of the
project with regard to implementation of the Resettlement Action Plan. M&E
would measure project performance against project objectives.
Long-term impact indicators may be examined during the project evaluation

stage. The Project Authority may contract an external agency (such as an
academic institution) that would undertake independent evaluation studies at
least twice during the lifetime of the project. These evaluations would provide
inputs to the mid-term review and the post-project report. Independent
evaluation exercises may focus on assessing whether the overall objectives of the
project are being met and would utilize the impact indicators as a basis for
evaluation. The Project Authority would take final decisions on all M&E (and
related) aspects of the project.
Monitoring of involuntary resettlement operations require an application of

general project monitoring procedures to the processes occurring in resettlement
with particular attention to the specific high risks intrinsic in such operations. This
means that monitoring of R&R requires certain specialized skills. To meet this
requirement a sub-unit within the R&R Cell may be established.
An external agency may be appointed to monitor and evaluate the R&R program
on a periodic basis. This additional perspective in Resettlement Action Plan
implementation is critical because conventional M&E exercises carried out by
Government Agencies may not adequately focus on certain aspects of importance
to the implementing agencies. This external agency would be required to
streamline the R&R process. External M&E studies may synchronize with the
implementation of the Resettlement Action Plan. The external agency may submit
periodic reports on the progress of Resettlement Action Plan implementation to
the Project Authority. It may also identify the issues and concerns that require
attention and subsequent action on the part of the Project Authority.
19
CONCLUSIONS
 Implementation of the Resettlement Action Plan on the part of Non-
Government Organization(s) appointed by the Project Authority would
require sensitive handling of the critical issue of involuntary displacement
that is a necessary result of infrastructural development projects involving
roads and highways, flyovers and interchanges etc.
 Legal owners of land and structures would suffer in terms of loss of
immovable assets while their tenants would suffer losses either in terms of
residence or livelihood or both.
 Resettlement of affected persons and rehabilitation of their lost assets
(land and/or structures) and livelihood are critical yet imperative social
development exercises of infrastructure development projects that require
displacement of individuals and groups.
RECOMMENDATIONS
 The Project Authority may set up a dedicated office in order to provide
information with regard to the R&R guidelines and the Resettlement Action
Plan.
 Fixation of compensation to the legal owners of affected land and
structures should be based on the present market rate.
 The Grievance Redress Committee may expedite the process of redress of
grievances. Project Affected Persons may be counseled by Partner Non-
Government Organization(s) as and when required.
 Unauthorized encroachers and squatters as such do not have any legal
rights to their occupied land and structures but the vulnerable groups
among such illegal occupants may be considered by the Project Authority
for R&R support/assistance.
 Illegal encroachers and squatters may be allowed to salvage the
dismantled materials. The Project Authority may consider appointing such
persons (belonging to vulnerable groups) as casual workers during the
construction stage of the project in order to provide livelihood at least on a
short-term basis in order to mitigate the adverse impacts of involuntary
displacement.
 Representatives from the local bodies such as municipalities/panchayats,
officials from the local administration and police, local Community-Based
Organizations/Non-Government Organizations may be consulted on a
periodic basis to ensure efficacious implementation of the Resettlement
Action Plan.
20
 Involuntary resettlement caused by infrastructure development projects

should be informed by comprehensive mitigation measures in order to
reduce adverse impacts on the existing social fabric of Project Affected
Persons.
21
APPENDIX I: Key Definitions
CORRIDOR OF IMPACT
The Corridor of Impact is defined as the construction width or the operational
width plus a safety zone on either side of the road. Within the Corridor of Impact
there should not be any structure or other hindrances. The Corridor of Impact
would vary depending on site requirement.
COMPENSATION AND ASSISTANCE

Compensation refers to restitution made to legal property owners in possession of
title deeds under the Land Acquisition Act. Compensation is payment made by the
Government to legal owners when Eminent Domain is exercised to transfer
ownership of private property/land to the State. Assistance refers to all other
support mechanisms such as grants, assets, services etc. provided to Entitled
Persons (or their groups).
PROJECT AFFECTED PERSONS

Project Affected Persons are individuals who would be adversely impacted by
implementation of the civil works of the project. They would lose
land/property/livelihood in this process. So a Project Affected Person is an
individual who (as a direct consequence of the project) sustains damages
1. due to severance of his/her land or

2. due to negative impacts on his/her immovable properties in any manner or
3. due to adverse effects on his/her livelihood calculated on the basis of an
objective assessment.
Project Affected Persons include Project Displaced Persons. These are individuals
who are compelled to change their place of residence/work/business due to
implementation of the project. Project Affected Persons are categorized as
follows:
1. Private Property Owners

2. Tenants
3. Sharecroppers
4. Squatters and
5. Encroachers
22
Depending upon their category, Project Affected Persons would be entitled to

either compensation or assistance or both. Each category is described as follows:
Private Property Owners have legal titles to land, structures and/or other assets.
They are entitled to compensation under the Land Acquisition Act. They are also
entitled to shifting (relocation) assistance. They may also be facilitated for
voluntary relocation to alternative site(s) (if any).
Tenants have bona fide tenancy agreements with private property owners to
occupy a structure or land for residence, business or cultivation purposes. They
are eligible for certain compensation/assistance as per existing norms.
Sharecroppers are those individuals who have formally or informally entered into
an agreement with private property owners to cultivate their land.
Squatters have illegally occupied Government Land for residential, commercial

and/or other purposes. They are not eligible for compensation but would qualify
for certain assistance and targeted support if they belong to vulnerable groups
(defined subsequently). They would be entitled to shifting assistance. They would
also be assisted for voluntary relocation to alternative sites.
Encroachers have extended their buildings, land holdings, business premises or

work places illegally into Government Land. They are not eligible for either
compensation or assistance. Vulnerable groups would be entitled for project
support.
PERSONS LOSING THEIR LIVELIHOOD

Persons losing their livelihood are Project Affected Persons who are at least 18
years of age at the time of displacement and who stand to lose their primary
occupation or primary source of income as a result of project interventions. Such
persons are eligible for support extended by the Project Authority on the basis of
their contributions to household income.
VULNERABLE GROUPS
Vulnerable groups may receive special targeted support and assistance under the
project because they would be unevenly impacted by developmental
interventions. It is desirable that such groups receive special support from the
project in order to ensure social safeguards. The human face of the project would
23
be duly maintained if adequate attention is paid to these vulnerable groups. The

following categories may be considered vulnerable:
 Women Headed Households

 Landless Agricultural Workers
 Scheduled Castes
 Scheduled Tribes
 Persons from households with income less than 20% above the Poverty
Line
 Elderly Persons (above 65 years of age) who are the single earning
members of their respective households
 Persons with Disability and
 Orphan Children.
PROJECT AFFECTED HOUSEHOLDS

Project Affected Households are those that would be adversely affected by
implementation of the civil works. Project Affected Households are entitled to
certain benefits as a household unit.
PROJECT AFFECTED GROUPS

Project Affected Groups are communities (with a focus on the more vulnerable
and weaker sections) that may be adversely / disproportionately affected by the
project.
ENTITLED PERSONS
Entitled Persons are Project Affected Persons who qualify for (or are entitled to)
assistance/compensation since they would be resettled or otherwise be negatively
impacted by the project. Entitled Persons include Project Affected Households and
Project Affected Groups.
CUT-OFF DATE
The Cut-Off Date would be announced in consultation with the concerned District
Magistrates in order to ensure that squatter settlements do not proliferate in the
affected area due to lack of proper information. A Project Affected Person not
identified at the Cut-Off Date may be considered for support if he/she can
produce the necessary documentary evidence of his/her residential proof (of not
less than three years) before declaration of the Cut-Off Date. The Cut-Off Date
identifies Project Affected Persons (within the existing/proposed Right of Way)
24
who are entitled to compensation and/or assistance. Persons occupying the Right
of Way after the Cut-Off Date would not be considered as Project Affected
Persons under this project. Such persons would not be entitled to any assistance.
The list of Project Affected Persons may be made public to ensure that Entitled
Persons are duly covered under the project. Project Affected Persons may be
allowed to lodge complaints (if any). Appropriate measures may be taken by the
Project Authority to avoid any further encroachment(s) or squatter settlement(s)
in the project area after announcement of the Cut-Off Date. Information
dissemination exercises are critical to make the Cut-Off Date credible vis-à-vis
the general public. The Project Authority may ensure that the Cut-Off Date is
suitably publicized in the project area. Public Notifications in this regard should be
prominently displayed in government offices, post offices, market places,
telephone booths, shop windows, public notice boards in the local language. Word
of mouth may also be spread by deploying public address systems.
HOUSEHOLD UNIT
The Household Unit is defined as all persons living and eating together as a single
unit. The household as a collective entity shall be entitled to compensation and
assistance in certain cases.
FAMILY
A family shall mean the husband, wife and their minor children. Every son or
unmarried daughter who has attained 18 years of age on or before the Cut-Off
Date would be treated as a separate family. Every divorced or widowed daughter
living separately or with the family on or prior to the Cut-Off Date would be
treated as a separate family. Orphans in one single household would be clubbed
together as one single family. Mentally handicapped persons irrespective of age
and sex would be treated as one single family.
LANDLESS AGRICULTURAL WORKER

A landless agricultural worker is a person who does not hold any agricultural land
and who has been deriving his/her principal income by working on the lands of
others as a sub-tenant or as an agricultural laborer prior to the Cut-Off Date.
SMALL FARMER
A farmer holding 2 Hectares of non-irrigated or 1 Hectare of irrigated land shall
be treated as a small farmer.
25
MARGINAL FARMER
A farmer holding 1 Hectare of non-irrigated or ½ Hectare of irrigated land shall be
treated as a marginal farmer.
MINIMUM ECONOMIC HOLDING

The Minimum Economic Holding is equivalent to 2 Hectares of non-irrigated or 1
Hectare of irrigated land.
INCOME
The Income of a Project Affected Person shall mean the amount of income as
shown in his/her Income Tax Return prior to the Cut-Off Date. His/her income
shall be calculated (in the absence of any Income Tax Return) by an objective
assessment applying the same method as adopted by the Government Agencies
to identify Below Poverty Line families.
26

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KEY CONCEPTS OF SOCIAL IMPACT ASSESSMENT AND RESETTLEMENT

DR PRASENJIT MAITI <[email protected]>

RESETTLEMENT ACTION PLAN

LAND ACQUISITION ACT 1984

NATIONAL POLICY ON RESETTLEMENT & REHABILITATION 2003

Project Affected Family means a family/person whose place of residence or other

Affected zone, in relation to a project, means declaration . . . by the appropriate

NATIONAL POLICY GUIDELINES

in the national context. State Governments as well as Central Government

The National Policy on Resettlement and Rehabilitation for Project Affected

Dialogues in the context of involuntary resettlement of Project Affected Persons is

“The National Policy on the Resettlement and Rehabilitation of Project Affected

WORLD BANK POLICY GUIDELINES

“Involuntary resettlement may cause severe long-term hardship, impoverishment

 Involuntary resettlement should be avoided where feasible, or minimized,

 Where it is not feasible to avoid resettlement, resettlement activities

by the project to share in project benefits. Displaced persons should be

 Displaced persons should be assisted in their efforts to improve their

World Bank Funded Road Projects

R&R Policy Guidelines were prepared by the concerned implementing agencies in

1. Third National Highway Project (TNHP)

The provision of verification of mortgage clearance by the Project Authority is

The provision of “Unforeseen impacts shall be documented and mitigated based

The Karnataka State Highways Improvement Project (Raichur and Bijapur

1. Market value of the land.

4. Additional compensation is also allowed for loss of trees, crops, houses

Where land acquisition is required the practice is to refer to the Date of

RESETTLEMENT & REHABILITATION GUIDELINES

1. Legal owners and/or tenants getting adversely affected due to the

2. Encroachers and/or squatters who are the illegal occupants/users of public

Compensation and assistance would be extended to Project Affected Persons who

Payment of compensation against land acquired by the Project Authority may be

Compensation for properties belonging to the Project Affected Community or for

Departments. Loss of income may also be considered when assessing the

Compensation shall be paid and efforts would be made to complete the

 The acquired land and properties shall vest in the Government

 Project Displaced Persons shall be allowed to collect the materials salvaged

 The Project Displaced Persons receiving compensation for trees shall be

domestic use. Trees standing on Government Land shall be sold by public

INFORMATION DISSEMINATION CAMPAIGN

1. Loss of commercial establishments

Loss of temporary commercial structures is a complex problem since the issue of

Capacity building and training may be coordinated with the project

Orientation workshops may be organised by the Project Authority (Project

It would also engage training services, oversee a grievance redress process,

provided by other government-sponsored social development programs such as

GRIEVANCE REDRESS MECHANISM

The Project Authority would, therefore, establish a Grievance Redress Committee.

MONITORING & EVALUATION

activities are going according to the Resettlement Action Plan. It provides

Long-term impact indicators may be examined during the project evaluation

Monitoring of involuntary resettlement operations require an application of

 Involuntary resettlement caused by infrastructure development projects

APPENDIX I: Key Definitions

COMPENSATION AND ASSISTANCE

PROJECT AFFECTED PERSONS

1. due to severance of his/her land or

1. Private Property Owners