Primer for APPLICANTS to the

Philippine
Quality
Award
Contents
• Brief Description of PQA
• Benefits from Applying for the PQA
• PQA and Recognition Levels
• PQA Core Values
• PQA Criteria Categories
• PQA Assessment Schedules
• PQA Eligibility Categories
• PQA Eligibility Requirements
• PQA Application Fee
• Testimonials
• Intent Form
Brief Description of

PQA
The Philippine Quality Award (PQA) is an integrated approach to
performance management that sets the standard of excellences to help
Philippine organizations achieve world-class performance. It provides
an inter-nationally comparable framework and criteria, patterned after
the Baldrige Performance Excellence Program of the US, for assessing
organizational performance. It is a template for competitiveness based on
the principles of Total Quality Management.

It is the highest level of national recognition for exemplary organizational

performance which is given by no less than the President of the Philippines
in appropriate ceremonies usually held at the Malacañan Palace.

Established through Executive Order No. 448, issued by President Fidel

V. Ramos on October 3, 1997, the award is given to organizations in the
private and public sectors which excel in quality and productivity.

It was institutionalized through the signing of Republic Act No. 9013 on

February 28, 2001 by President Gloria Macapagal-Arroyo, also known as
the Philippine Quality Award Act.

1
Benefits from
Applying for the

PQA
• Gain an outside perspective of your organization’s
strengths and opportunities for improvement.

• Obtain Feedback Report to guide your organization’s

quality & productivity improvement.

• Be evaluated by experts & team of assessors.

• Increase employee involvement and customer

satisfaction & loyalty.

• Achieve performance results and outcomes.

• Benchmark for exceptional management practices.

2
PQA and
RECOGNITION LEVELS

3
PQA CORE
VALUES

Visionary
Leadership Customer-
Systems Focused
Perspective Excellence

Delivering Valuing
Value & People
Results

Ethics and High-Performing Organizational

Transparency Organizations Learning &
Agility

Societal Focus on
Responsibility Success
Managing
Management for
by Fact Innovation

The Core Values and Concepts are beliefs and behaviors that
are embedded in high-performing organizations. They are the
foundation for integrating key performance and operational
requirements within a results-oriented framework that creates a
basis for action, feedback, and on-going success.

4
 PQA CRITERIA
CATEGORIES
The Organizational Profile sets the
context for your organization. It
serves as the background for all
you do. The Results triad (Workforce,
Operations, Results)
includes your workforce-focused
processes, your key operational
The Leadership triad (Leadership,
Strategy, and Customers)
Organizational Profile processes, and the performance
emphasizes the importance of a results they yield.
2 5
leadership focus on strategy and
customers. Strategy Workforce
1 7
Leadership Integration RESULTS
3 6
Customers Operations
The system foundation
(Measurement, 4
Measurement, Analysis, and Knowledge Management All actions lead to Results—a
Analysis, and
composite of product and
Knowledge Management)
process, customer-focused,
is critical to effective management
leadership and governance, and
and to a fact-based, knowledge-driven,
financial and market results.
agile system for improving
performance
and competitiveness
The basis of Criteria is a set of Core Values and Concepts that are
embedded in high-performing organizations.
PQA Assesment Schedules

Submission of Independent Pre-Site

Final Judges
Eligibility Review Visit
Review
1 Determination Form 3 5 Review 7
JUNE-
MAR JULY
AUG OCT

JULY-
MAY AUG
SEPT DEC

Submission of Based on the

Consensus Site Visit
Application availability of the
Review Review
2 Report 4 6 8 President

PQA Awarding
PQA ELIGIBILITY
CATEGORIES
PRIVATE SECTOR
Agriculture
Manufacturing
Service
Education
Healthcare
Non-Profit Organizations
Other Industries

PUBLIC SECTOR
National Line Agencies
Government Owned & Controlled
Corporations
Local Government Units
State Universities and Colleges
Other Government Agencies

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PQA ELIGIBILITY
REQUIREMENTS
1. Has been in existence for at least three (3) years at the time of
application.

2. Self-sufficient to be examined in all seven criteria categories

and can be inspected in the Philippines.

3. Compliant with all statutory and regulatory requirements.

4. Has employees who had attended the PQA Application

Development Course.

PQA APPLICATION FEE

Php 50, 000.00 - For medium to large organizations, all
provinces and cities, classes 1 & 2 municipalities, line agencies,
GOCCs and GFIs

Php 30, 000.00 - For small organizations, classes 3 - 6

municipalities, and regional offices of line agencies and bureaus

8
 TESTIMONIAL FROM THE
LYCEUM OF THE PHILIPPINES – LAGUNA
2014 PQA Recipient of Recognition of Commitment to Quality Management

The PQA helped us design an integrated framework for academic

excellence―a guide for the institution to continuously review
and upgrade procedures in curriculum development, teaching
expertise, structural upgrading, student affairs, and global
preparedness. The PQA is a very good tool because it focuses on
the particular aspects of results, products, and process outcomes.
More than an awards-giving mechanism, we at the Lyceum view
PQA as an effective marketing strategy we can apply in institutional
governance.

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 TESTIMONIAL FROM THE
CITY GOVERNMENT OF MAKATI
2000 PQA Recipient of Recognition of Commitment to Quality Management

The PQA served as an eye opener for us. We used to rest and
lay back on the fact that Makati is Metro-Manila’s premiere city
and the country’s foremost Central Business District (CBD).
The PQA knocked sense into us and reminded us of the need
to guard against the plague of complacency that afflicts many
bureaucracies and public servants. We realized that we in
local governments must always look for ways to become more
relevant, because relevance is not all about programs that make
us compete with other LGUs. It is making a visible difference in
the lives of constituents. It is more than providing them with food,
shelter, and education for their children―it is about making them
our partners in governance, securing their future, and raising their
sense of dignity and self-respect. The PQA was more than just a
window for us to look at the way we did things. It gave us valuable
insights and inputs to our operations so we could constantly
improve the quality of our services to the people.
 Philippine
Philippine Quality
Quality Award
Award
Intent
Intent Form
Form
If you
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interested know
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apply
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PQAtheProgram
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and submit thisand Industry-Competitiveness
form Bureauand
to the Department of Trade (DTI-CB).
Industry-Competitiveness
Bureau (DTI-CB).
The information below will serve solely as part of our directory of organizations that we will update
and invite to various PQA-related activities. These activities include conferences, forums and training
programs
1 Name that willOrganization
of the help the organization to benchmark from recipient organizations; learn the
framework, criteria and requirements of the PQA program; and prepare for its application.
Official Name
Address of Headquarters
1 Name of the Organization

2 Official Name
Highest-Ranking Official
Address of Headquarters
Name
Title
2 Highest-Ranking
Telephone No(s). Official

3 Name
Official Contact Person
Title
Telephone
Name No(s).
Designation
3 Official
Mailing Contact
Address Person
Telephone No(s). Fax No.
Name
Email Address
Designation
Mailing Address
Telephone No(s). Fax No.
Email Address DATA PRIVACY CONSENT
I hereby agree and consent to the collection and processing of my personal data, specifically my
contact details for the purpose of providing me updates on seminars, trainings, symposia and
conferences in relation to the Philippine Quality Award (PQA).
Signature Printed Name Date
I understand that my personal information will be shared by DTI-Competitiveness Bureau (DTI-CB)
with PQA partner agencies and organizations; the use of which shall be governed by the Data Privacy
Act of 2012.
I assure the notification of DTI-CB should there be any amendment in my personal information.
This consent shall be valid until five years, unless I otherwise revoke or withdraw the same in writing
but subject to the existing laws, rules, and regulations of the bureau.


_____________________________________ ____________
Signature over Printed Name Date
 DEPARTMENT OF TRADE AND INDUSTRY
COMPETITIVENESS BUREAU
2nd Floor HPGV (formerly Accelerando) Building,
395 Sen. Gil Puyat Avenue, Makati City
Metro Manila, Philippines
Tel. Number – (02) 890-4889 / 890-4861
Email – [email protected] / [email protected]

/PhilippineQualityAward

/pqa ph

PQA Program

“We promote quality and make doing business easier
because COMPETITIVENESS is Our BUSINESS”