Incomplete Dialogues

Questions 16-30 are incomplete dialogues. Four answers marked (A), (B), (C) and (D) are given beneath
each dialogue. You have to choose the best answer to complete the dialogue.

16. Receptionist : Good afternoon, Jimbaran Inn. May I help you?

Caller : …..
A. I’d like to book a twin room for tonight, please.
B. Could you please fill in this registration card?
C. No, thanks a lot. I’ll try to find the inn myself.
D. Here is the key card to your room, room 411.

17. Diana : Have you heard that Rita couldn’t get the job?

Rudi : Really? She’s such a talented designer. If I were the HRD Manager, …..
A. I will call Rita
B. I would hire her
C. She’d have been successful
D. She would design my office

18. Andre : I lost my wallet yesterday. Now I’m flat broke.

Jimmy : That’s too bad. …..

A. What a shame!
B. I’m sorry to hear that.
C. Congratulation!
D. It must be wonderful.

19. Santi : ….. to our baby shower on Friday evening?

Lucia : I’d really like to, but I have to work overtime that evening.
A. Would it be okay if you talk
B. Do all of you want to go
C. Would you like to come
D. Are anyone here willing

20. Stranger : Excuse me, how do I get to the bus station, please?

You : Keep walking for two blocks and …..

A. It’s at the corner, on the right.
B. It’s about ten minutes walk.
C. The bus station is closed.
D. Where do you want to go?

21. Mr. Hardy : ….. about the extra charges on my bill.

Cashier : may I see your receipt? We’ll check it immediately.

A. They are still thinking
B. I think there is a mistake
C. I think I am totally right
D. Let everyone here talk

22. Rina : I think we should buy a new photocopy machine.

Aditya : Well, ….. , we should first call the service agent.

A. Although it’s good
B. If that’s what I want
C. In my opinion
D. According to me

23. Steward : …..

Clerk : That will be fifty thousand rupiahs, sir.

A. How long does it take to Medan?
B. A single ticket to Medan, please?
C. Medan is not too far from here.
D. Have you ever been to Medan?

24. Reza : When will he begin to work on the report?

Irfan : I guess …..

A. He is reporting it right now.
B. He works for a lawyer.
C. He’ll start on it next week.
D. He has finished typing.

25. Manager : Santi, …..

Santi : Let me see what I can do, sir, because I have to mail these packages this
afternoon.
A. I took these boxes to the warehouse.
B. Did you take a call on line four?
C. Make these copies before 5 p.m.
D. Where is the board of directors meeting room?

26. Mr. Tirta : What is your business routine, Mr. Hanson?

Mr. Hanson : …..

A. My company mailed all our branches in Asia and Australia.
B. My company provides a complete mailing packaging.
C. My company will surely do the best mailing business.
D. My company should have employed more people.

27. Komang : ….. It’s very hot here.

Maya : Not at all. Here is the remote control.

A. Do you mind if I turn the air conditioner on?
B. How annoying is it if I turn the TV off?
C. Excuse me, I need to switch off the radio.
D. I will show you how to put out the fire.
28. Caller : Your phone systems may have some problems. There is no reply from the

Sales Department.
Operator : yes, no one picked up the phone. ….. Would you like to leave a message?
A. They don’t know how.
B. They might be at lunch.
C. They prefer facsimiles.
D. They will sell phones.

29. Gina : Was Andi the last to leave last night?

Yunita : No. I think …..

A. Mirza stayed until 10 p.m.
B. Rudi will come tonight.
C. Jimmy lives in Manado.
D. Fadli has delayed his stay.

30. Rika : You know we’re supposed to meet next Tuesday. I’m very sorry, but something

urgent has come up.

Andre : can we fix another time? ….. I’m available on thet day.
A. Are you free next March?
B. Would Friday suit you?
C. What about next week?
D. Is 3 p.m. okay for you?

II. Error recognition

In questions 31-35, each number has four underlined words or phrases that are marked by (A), (B), (C) and
(D). You have to identify the underlined words or phrases that need to be corrected or rewritten.

31. Yola : I was wondering if you would mind to give this letter to Mr. Adams.

AB
Henry : I wish I could but I’m afraid he won’t be pleased.
CD

32. Dinda : Look at the pretty girl over there, the high one next to my mother. She’s my sister.

AB
David : Really? She looks different. Her hair is curly now.
CB

33. Indah : What would you do if you had a million US dollars?

AB
Mirza : If I am that rich, I would quit job and travel around the world.
CD

34. Risma : In my opinion, Mr. Ginting is a more better teacher than Miss Aria. He is also
A
more intelligent than her.
B
George : I don’t think so. Mr. Ginting is as good as the other teachers, but Miss Aria has
C
the best performance.
D

35. Vania : Hi, Rita. Haven’t seen you in ages! I heard you’re working for a lawyer.

AB
Rita : I like really it. I can now understand people more.
CD

III. Reading Comprehension

Questions 36-50 are based on a selection of reading materials. You have to choose the best answer (A), (B),
(C) or (D) to each question.

Questions 36-38 refer to the following letter.

36. What is the letter notifying Ms. Sirait of?

A. The rejection of her job application.

B. The upcoming conference in Bali.
C. The receipt of her job application.
D. The location of the new position.

37. Who wrote this letter?

A. A filling clerk.
B. The organizer of the conference.
C. An unsuccessful job applicant.
D. A manager in a company.

38. What does the word ‘you’ in the letter refer to?

A. Thebes Incorporated.
B. Maya Sirait.
C. Nefertari Adams.
D. Daud Hassan.

Questions 39-41 refer to the following advertisement.

39. Who is sponsoring this event?

A. World Trade Organization.

B. The Indonesian Government.
C. Oil and Gas Industry.
D. Expert Oil Incorporated.
40. Where should one write for more information?

A. Surabaya.
B. Texas.
C. New York.
D. Jakarta.

41. ‘Contact us for an application package!’

What does the word ‘us’ refer to?

A. International Trade Fair.
B. World Trade Organization.
C. Export Oil Incorporated.
D. Export Oil Indonesia.

Questions 42-44 refer to the following table.

SURVEY OF HIGH SCHOOL STUDENTS

Reasons for low ability in speaking English

No. Reason Respondent Number Respondent Percent

1. No partners to talk to 200 20

2. No confident 400 40
3. Afraid to make grammatical errors 300 30
4. Dislike English 100 10

42. What is the highest possible cause of the low ability in speaking English?

A. They don’t have any partners to talk to.

B. They are not confident to speak English.
C. They are afraid to make grammatical errors.
D. They simply don’t like English.

43. How many students answered this survey?

A. 1000.
B. 100%.
C. 400.
D. Unknown.

44. What does the word ‘respondent’ in the table refer to?

A. Grammatical errors.
B. Number of partners.
C. High school in town.
D. High school students.

Questions 45-47 refer to the following text.

45. What does the word ‘them’ in ‘because she was so young when she lost them …’ refer to?

A. Sight and hearing.

B. See and hear.
C. Gave and wrote.
D. Lips and throat.

46. What thing did Helen never do in her life?

A. She studied how to interact.

B. She learned a language.
C. She became a writer.
D. She gave up her effort.

47. What can be concluded about Helen’s life?

A. She spoke by touching her lips and throat.

B. She taught children how to write books.
C. Despite her imperfection, she was successful.
D. Though she couldn’t see, she had good hearing.

Questions 48-50 refer to the following recipe.

48. What should we do after the macaroni is cooked?

A. Add the mustard and mayonnaise.

B. Wet the creamy macaroni mixture.
C. Mix the onions, paprika and salt.
D. Taste the salted water in the bowl.

49. The word ‘coat’ in ‘coat top of salad with a sprinkling of celery’ means …..

A. warm outer clothes

B. a formal suit jacket
C. cover the surface
D. fold something

50. What can be concluded from the recipe?

A. The food tastes very hot.

B. The food will be served cold.
C. We need to reheat the food.
D. We would love this food.

KUNCI JAWABAN PAKET 1

1. A
2. B
3. B
4. C
 5. A
6. B
7. C
8. B
9. C
10. C
11. B
12. A
13. B
14. A
15. B
16. B
17. B
18. C
19. A
20. C
21. A
22. D
23. B
24. D
25. D
26. D
27. B
28. A
29. D
30. A
31. D
32. C
33. A
34. C
35. B

Questions 1 and 2 refer to the following news report.

Traffic was topped for more than four hours yesterday because of an accident. A car hit a
bus on State Street at about 5.30 p.m. Three bus passengers were taken into the hospital.
Police closed two blocks of State Street until 9.45 and directed traffic to Main Street.

1. Where did the accident happen?

A. On main Street
B. At the bus station
C. On State Street
D. Near the hospital
Jawaban : C

2. How many victims were there?

A. One
B. Two
C. Three
D. None
Jawaban : C

Questions 3 and 5 refer to the following advertisement.

One Database Online Service

We are the leading company that provides online marketing service, supply chain chart, and
business consultation service. Our currect fields of expertise are:
- Online marketing
- Salesmanship training
- Supply chain survey
- Human resources
- Manufacture
For more information, call One Database,Inc. At 1-700-444-2020

3. Who is the advertisement most likely intended for?

A. A student
B. Alarge company
C. A family
D. An applicant
Jawaban : B

4. What does “Database” refer to

A. The room of an office
B. Part of a mailing address
C. A collection of various components
D. Name of the company
Jawaban : C

5. What is “salesmanship training’ service?

A. A service provided to train security force
B. A training session for all company’s sales
C. An open recruitment for salesman position
D. A seminar on how to increase company’s total sales.
Jawaban : B

6. Receptionist : We have a twin bedroom on 201, madam

Guest : What does it mean?
Receptionist : It means that there are ...
Guest : OK, I’ll take it.
A. Two rooms, on the twelfth floor, and room number is 201.
B. Two beds, on the second floor, and room number is 201.
C. Two rooms, on the first floor, and room number is 201.
D. Two beds, on the fourth floor, and room number is 201.
Jawaban : B

7. Receptionist : Good morning, Palm hotel, can I help you?

Guest : ...
A. Can I meet Mr. Alfian
B. Could I book eight tables for tonight, please?
C. I’d like to book a cruise for vacation here.
D. I’d like to reserve a double bedroom for next Saturday, please.
Jawaban : D

8. Receptionist : Good morning, could I reserve a ticket from Surabaya to Medan for this
evening?
Guest : Sorry, all the flights for this evening are sold out...
Receptionist : It’s OK for the earliest flight tomorrow. How much does it cost
Guest : It’s Rp 950.000,- . Thank you very much, sir.
A. How about one for next week?
B. How about looking for another airline?
C. How about tomorrow morning?
D. Why is it so expensive?
Jawaban : C

9. If you use a city map, you… your destination easily.”

a. Will find
b. Would find
c. Would have found
d. Would found
Jawaban : A

10. Katrin : The service in this restaurant is very slow, we’ve been waiting for 45 minutes.
Mitta : ........
A. Let’s eat
B. Let’s talk to the manager.
C. The food is not delicious.
D. I love this restaurant.
Jawaban : B

11. Guest : I’m sorry to say this, I think the air conditioning doesn’t work properly.
Customer service : I’m sorry. I’ll get someone to check it for you.
From the dialogue we know that …
A. The guest is complaning about the bedroom service.
B. The guest is complaining about the air conditioning
C. The guest is angry about the bad service
D. The guest is very disappointed about the situation
Jawaban : B

12. Dhika : I’m afraid I have to complain, Tantri. You haven’t returned the book you
borrowed last month
Tantri : ______ I will return it soon.
A. I don’t know
B. I’m afraid it’s not me
C. I’m terribly sorry.
D. I didn’t borrow it.
Jawaban : C

13. Donna : What about your plan for next holiday John?
John : I ... go to the beach if my father gives me permission
a. Will
b. Will have
c. Would
d. Would have
Jawaban : A

14. Tyas : I would prepare my luggage if my visa issued this week

Rony : Ok. If you need my help. I’m ready.
Tyas : Thank you
From the dialogue we can conclude that ...
a. Tyas is ready to go
b. Rony will prepare Tyas luggage
c. Tyas’ visa is not issued yet
d. Rony will help to issue the visa
Jawaban : C

15. She could have attended the meeting if she had taken the first train. It means that…
a. She didn’t like the meeting
b. The first train was late.
c. She could not attend the meeting.
d. She stayed at home that day
Jawaban : C

ESSAY

This text is for questions 1 and 2.

Dear Mr. Thompson,

I recently received a letter from Mr. Robinson, a valued customer of ours. He purchased an
Italian coffee table and four French dining room chairs from us which your company
delivered to his residence.
He has written a complaint that the purchases arrived damaged. We pride ourselves in the
quality of our product and would like an explanation as to how this mishap occurred. Even
though the items are insured, our reputation is at stake.
I would be most grateful if you would reply as soon as possible so that this matter can be
resolved to everyone' s satisfaction.

Sincerely,
Jackie Middleton
Customer Services Manager

Questions

1. What is the customer complaining about in his letter?

He iscomplaining about purchases that arrived damaged.

2. Who is Mr. Thompson?

A manager of a shipment company

The following text is for questions 3,4 and 5

Dear Mr. Green:

I am writing concerning claim #760. The amount that your adjusters have set for the
damage caused by Hurricane Harry to my barn is unacceptably low.The amount that your
company has offered would not even allow doing the work myself, as the materials alone
would cost almost $300 more than your estimate.
I am including the estimate from our independent contractors that I have asked to
inspect the damage to my barn, and their estimates vary between $1,500 and $1,750.
I would like your company to take into consideration the estimates I have provided and
reevaluate your settlement offer. If you continue to deny the fact that your offer is
unacceptably low, I will need to seek legal counsel.
I will appreciate your immediate attention to this matter.

Yours sincerely,
Mathew Liverpool

3. What is the cost of the materials needed to fix the damage according to Mr. Liverpool?
Vary between $1,500 and $1,750.

4. What is the purpose of the letter?

To claim or complaint

5. What did Mathhew Liverpool want from Mr. Green?

He would like your company to take into consideration the estimates that he have
provided and reevaluate your settlement offer. If Mr. Green continue to deny the fact
that your offer is unacceptably low, He will need to seek legal counsel.