Zaid Ahmed
Zaid Ahmed
Zaid Ahmed
Exide Industries Limited is a storage battery producing company and a life insurance
company headquartered in Kolkata, India. It manufactures automotive and
industrial lead-acid batteries. It has plants in India and Sri Lanka in January 2013,
Exide.
Industries acquired 100% of the equity capital of ING Vysya Life Insurance In May
2014,
the name of ING Vysya Life Insurance Company Limited was changed to Exide Life
Insurance Company Limited.
Exide is a leading name in the Automotive Batteries market with the Company
Supplying batteries to most car and two-wheeler manufacturersin the country. In
addition to four wheeler batteries,
Exide automotive batteries cater to two-wheelers, three-wheelers and also e-
rickshaws.
EIL is the largest power storage solutions corporation in South and South East Asia
and among one of the largest in the world. Our eight factories turn out the wide rangeof
storage batteries - from 2.5Ah to 20,600Ah capacity - covering the spectrum of
Industrial and Automotive applications.
Over the years, EIL manufactured batteries have established a strong foothold in the
global market. EIL automotive batteries are proven to generate supreme
performance in dead cranking of vehicles and also have high load endurance (HLE)
showing unrivaled
performance in high temperature and overcharge endurance. Our industrial batteries
have also created a niche in the batteries market with their unmatched quality and
performance guarantee.
Over the years, Exide has grown through a continuous and consistent focus and
evolved as a brand with contemporary values. Trust and reliability are the foremost
values that symbolize Exide's brand character. These values have been held
very sacred by the Company in every aspect of its operation and are reiterated in its
commitment to all stakeholders, customers, shareholders, employees and society.
The globally market of exide batteries are throught the usage of its technology in
battery industrie in any sector are newly decided by 2022-2024 are to change
something.
The global industrial battery market is a well-established one which is expected to grow
at a CAGR of 7.1% between 2014 and 2023
The major factors driving industrial batteries are the surging demand from energy
storage and stationary applications, reinforced by advancements in battery technology.
Industrial batteries for grid storage represent a unique asset in the midst of the rising
demand for electricity and the increasing penetration of renewable energy resources.
Overall, the demand for lead acid batteries is expected to remain stable throughout the
forecast period despite the rapid proliferation of lithium ion and primary lithium batteries,
particularly in the healthcare, aerospace and defense, and energy storage segments.
The Asia Pacific region is set to witness the highest growth rate in the industrial battery
market during the forecast period, although North America is also forecast to make
steady revenue contributions. Market trends are analyzed for the period 2014 to 2023,
with the base year being 2016.
Drivers and restraints, competitive analysis, market trends, growth opportunities, battery
chemistries geographical trends, and revenue forecasts for the period 2014 to 2023 are
also provided. The market is analyzed holistically through two main segments: battery
chemistry and end user application. The major end user applications include batteries
for telecom and data communication, UPS/backup, industrial equipment, aerospace and
defense, medical, and battery energy storage for grid applications. Various battery
chemistries such as lead acid, lithium ion, primary lithium, nickel-based, and emerging
chemistries are discussed.
The study includes profiles of key players in the global industrial battery market
including EnerSys, Exide Technologies, SAFT, and GS Yuasa. In addition to industry
challenges, drivers and restraints, this study also highlights certain upcoming
technology trends. I Further to market growth and trend analysis, the study also
identifies and evaluates growth opportunities in this market and how companies can
capitalize on these emerging opportunities.
What are the major trends in the industrial batteries market and at what rate will it
continue to grow?
How are end user and geographic segmentations expected to change with the
changing industry dynamics?
How will the market drivers, restraints, and opportunities alter the market
dynamics and analysis of the trends?
What are the kinds of products that industry participants are developing to meet
the needs of customers?
Who are the major competitors in this market and how will the structure of the
market change with time?
How will do the battery sector in two wheeler battery usage in very good
progess?
In May last year, Exide had entered into a settlement agreement with Exide
Technologies of the US over the ownership and usage of the Exide
trademark in India, capping 19 years of legal battle. Under the agreement,
Exide Technologies perpetually gave up its claim to the Exide trademark in
India.
The sale of Tudor’s factory marks the exit of the US-based Exide
Technologies from India, said a key official at Exide, who asked not to be
named. Had the price exceeded Rs25 crore, the company would have to
mention the price in its regulatory filing in line with Indian securities market
regulations, said the official.
Rowing vehicle fleet size coupled with increasing investments in telecom sector to
Drive.
Company (India) Ltd., in India, since 1916 with a view thereto to enter into and carry
into effect (either with or without modification) an agreement which had already
beenprepared and was expressed to be made between the Chloride Electric Storage
Co.
(India) Ltd. on the one part and the company of the other part. The name of the
company was changed to Chloride India Ltd. on 2 August 1972. The name of the
company was again changed to Chloride Industries Ltd. vide fresh Certificate of
Incorporation dated 12October 1988. The company was further changed to Exide
Industries Ltd. on 25 August 1995.
applications. Thecompany has seven factories located across the country – two
in Maharashtra, two
Group Plc., in 1989, after the latter divested its ownership in favour of a group of
Indian shareholders.
Exide is the only company which provide submarine batteries to Indian Navy.
CHLORIDE is the premium global brand of storage power solution offered by Exide
Industries Limited (EIL) India. CHLORIDE branded batteries are designed with extra
attention on diverse global requirements. Over the years, the brand has been grown
through a continuous and consistent focus and evolved as a brand with
contemporary
values.
Presenting the CEIL range of battery systems from EIL, the most trusted power
storage
solution provider in the world.
A wide array of Industrial batteries have been engineered to excel for different
industrial
applications. The time tested experience of EIL in manufacturing international quality
products make CEIL batteries an obvious choice for global driving community.
Sf sonic:
One of our brands under industrial products. SF SONIC products provides latest
technology solutions for industrial battery and solar systems.
Sf sonic battery with a wide range of two ,three, four wheeler batteries in any segment
And many big trucks buses and big vehicles on the format of its plant in japan theat
gives a good relationship among them.
Index:
Index is a global brand of Exide Industries Ltd. (EIL), India. EIL has been the proud
supplier of Index batteries to globally recognized and reputed automotive
manufacturers.
Index batteries are supplied as factory charged and wet shipped for greater
performance
and reliability.
These batteries are globally available through EIL's strong and
expanding
dealer network presently located in 46 countries covering 5 continents.
Index batteries are leading brand of exide batteries that are major big countries like
South Africa,india,America,England,new Zealand .
Dynex :
Dynex is the premium global brand of storage power solution offered by Exide
Industries Limited India. The brand was introduced to exclusively serve the international
storage power needs.
The product range under this brand is manufactured with century old strong
experience of Exide Industries Limited, which has a rich history of pioneering in
manufacturing lead acid batteries, previously under the name of Chloride Electrical
Storage Syndicate, since 1880.
With consistent major share of pan-India market, Exide Industries Limited's brand
character is almost live and embodies values of dependability and trust. These values
have been held very sacred by the Company in every aspect of its operation and are
reiterated in its commitment to all stakeholders, customers, shareholders, employees
and society.
batteries to most car and two-wheeler manufacturersin the country. In addition to four
wheeler batteries,
Exide automotive batteries cater to two-wheelers, three-wheelers and also e-
rickshaws,suv batteries,car battery,invater battery, submarine battery, industrial
batteries.
Exide Industries Ltd. is the largest supplier of batteries for all applications to Indian Railways.
The four major applications of Exide batteries in Railways are -
Most Indian Railways coaches (AC/ Non-AC) are Self-Generating (SG) types where the
electrical power is derived on a standalone basis from Alternators driven by Axle through V belt
drive as long as the coach is moving at maximum full load output (MFO) speed of Alternators.
However, when the coach is stationary or moving at lower than MFO speed, the entire coach's
electrical load (including AC load in case of AC coaches) is met by a battery.
The battery is fitted in a battery box underneath the coach. In this application the battery
performs in a dusty atmosphere, moderate to high vibration, varying temperatures, restricted time
of checking/maintenance and in a continuous charge-discharge mode. It is the ultimate test of
performance and life of a battery where reliability is of utmost importance.
Exide, with its full range of batteries for this application starting from 120Ah to 1100Ah capacity
- both Low Maintenance (LMLA) and Maintenance-Free (VRLA) types - is one of the largest
suppliers to Indian Railways for the Train Lighting and Air Conditioning application.
1.2 Telecommunications
Exide offers a comprehensive range of Valve-Regulated Lead Acid (VRLA) Batteries for
application in Telecom sector and presently has the following two specific technologies -
Exide's VRLA range of batteries are specially designed to ensure hassle-free handling and
maintenance-free operation, to offer space economy and also provide an eco-friendly solution.
These batteries are designed for remarkable performance, supplied in factory charged condition
with modules in ready to use state. The batteries have long life and it is these features that make
Exide's VRLA range of batteries appropriate for use in Telecom sector.
This valve regulated lead-acid battery range has a design life of 20 years at 27°C under ideal
float condition. The capacity of these batteries ranges from 200Ah to 6000 Ah at 27°C down to
1.75 VPC. The operating temperature range is -5°C to 40°C.
1.3
Over the years, Exide batteries have become the driving force in principal economic sectors
globally. In many critical sectors batteries are essential to start electrically operated equipment
and keep them running in absence of main power. Forklift Trucks in Material Handling
applications, Mining Locomotives, Golf Cart, Electric Vehicles, Naval applications - all depend
on Exide to fulfil their needs for start-up and motive power.
Exide Traction Batteries are supplied to one of the world's leading OEM Electric Truck
Manufacturer in Germany, the country which is Exide's main Traction market after India.
The very popular and ever dependent HSP range has been powering various makes of forklifts
for more than two decades. The HSP range is available in BS and DIN range from 58Ah to 841
Ah in BS and 120Ah to 1400Ah in DIN. Available in both British and Continental standards, the
HSP range can fit into all the makes of forklifts.
The Exide Gen-X range comes with 15% additional capacity in the same dimensions of the HSP
range. The higher diameter of the gauntlet tubes increases the annular volume resulting in
increased power. The advance formula of Red lead and Grey oxide used in the positive active
material ensures increased power and long life. The Exide Gen-X range of batteries is at the
highest technology level and has very high efficiency.
3.inverter batteries
A scanning electron microscope (SEM) study reveals the differences in machines that use gravity
or low pressure casting, and those that are 'HADI' casting.
Exide Invago
4. SUBMARINE BATTERIES
We are the country's only company to maintain a dedicated infrastructure with trained & skilled
manpower to manufacture such specialized batteries, and one of the few battery manufacturers
having the necessary capacity to manufacture submarine batteries for a wide range of submarine
designs, such as Russian (Foxtrot/Romeo/ Kilo/636/Amur classes), German (209 class), French
(Scorpene class) and Indigenous (Nuclear) submarines.
The company meets 100% demand of the Indian Navy with indigenous submarine batteries and
also exports with permission of the Government of India. We are a rare Indian company to be
successful in exporting such a critical defence product and gaining repeat orders.
Recently, we manufactured and exported two sets of submarine batteries to Algeria
and two are in the pipeline for export to Admiralty Shipyard, Russia. Our indigenous batteries
for Russian submarines have been certified by the
Our factories maintain ISO 9001:2008 Quality Management System, ISO 14001:2004
Environment Management System and BS 18001:2007 Occupational Health and Safety
Management System certifications from TUV NORD, Germany..
Russian design agency 'Rubin' as compliant to their norms. The company provides product
support, technical service and gives through-life performance guarantee for the submarine
batteries.
5.GENSET BATTERIES
Exide Genplus
Presenting the new, maintenance-free Exide GENPLUS batteries with cutting-edge technology
for Genset applications. The extra power-packed Exide GENPLUS batteries come with a range
of exclusive features.
Exide genset batteries is world fastest growing batteries in use of generator and life long
gurantee is also there is wrlds first first company to attend millions of its client in yearly basis.
6. HOME UPS SYSTEMS
L ead Acid Batteries designed for Home UPS ensure availability of un-interrupted and regulated
power during mains failure or dip in input voltage. Exide Industries has now set up its Home
UPS system manufacturing facility at Roorkee and all Exide Home UPS systems are
manufactured at this state-of-the-art unit.
DSP (Digital Signal Processor) based Pure Sine Wave Industrial UPS and Grid Quality
Power same as Mains
ASIC (Automatic Sense Intelligent Control) Technology - Automatically senses battery
condition and adjusts Charging Current accordingly and thus increases battery life and
minimizes water topping.
Smooth operations of AC motors and other loads unlike the irritating noise that comes
from Modified Sine Wave Systems
Extremely low Total Harmonic Distortion (<3%)
Electronic Changeover ensuring compatibility with Computers
Special TDR (Time Delay Relay) output option, for compressor based applications like
AC a Short Circuit protection in Mains mode
Capability of Surge Load up to 300%
Very less operating cost in comparison with Online UPS and DG sets
Equipped Bypass Switch to avoid the problems during system failure in higher ratings
Suitable with DG sets
Programmed inbuilt Cooling Fan which operates automatically when needed
Multi Color LCD Display: for better user Interface and displaying State of Battery
Voltage, AC mains Input Voltage, Applied Load in %age, Overload Protection, Short
Circuit Protection, Battery Low/ Overcharge Protection, AC MCB Trip/ Fuse blown
Indication, Over Temperature Protection etc. Multi Color LCD Display:
1. - Perrot Green Color Backlight at Back-up Mode
2. - Bright Green Color Backlit at Mains Mode
3. - Red Color Backlit for any Protection
PESTEL
Electronic Instr. & Controls industry specific requirements. Given the recent rise
in populism across the world I believe that India can see similar trends and may
lead to greater instability in the India market.
the various markets it is present in. Over the last few years India and other
emerging economies have changed regulations regarding not only market entry
but also how companies in Electronic Instr. & Controls can operate in the local
market.
- Taxation policies – Over the last two decades Exide Industries has benefitted
from lower taxation policies throughout the western hemisphere. It has resulted in
high profits and increasing spending in the research and development. The
Secondly local governments are also looking into Electronic Instr. & Controls
specific taxation policies to contain the carbon footprint of the Technology sector.
- Changing policies with new government – Studying the current trends it seems
financial markets and easy availability of liquidity in the equity market of India to
- Exchange rate – The volatile exchange rate of India can impact Exide Industries
investment plans not only in the short term but also in the long run.
- Inflation rate – The easy liquidity in the market post the great recession of 2018
invest further into the regions which are so far offlimits to the firm.
- Skill level of workforce in India market – The skill level of human resources in
India is moderate to high in the Technology sector. Exide Industries can leverage
it to not only improve services in India but also can leverage the skilled workforce
- Gender roles – The gender roles are evolving in India. Exide Industries can test
various concepts to ca
- Societal norms and hierarchy – the society of India is different from the home
market of Exide Industries. It should strive to build a local team that understands
the societal norms and attitudes better to serve the customers in India.
demographics on its side. India is a young country and growing. Exide Industries
This has altered the power structure that has been persistent in the society for
over last 6-7 decades.
- Migration – The broader attitude towards migration is negative in India. This can
- Attitude towards health and safety – With increasing liberalization the attitude
towards health and safety are getting lax. Exide Industries needs to stay away
product life cycle and it has enabled suppliers to quickly develop new products.
This has put pressure on Exide Industries marketing department to keep the
suppliers happy by promoting diverse range of products. It has added to the cost
companies often are reluctant to transfer or license technologies for the fear of
- 5G and its potential – Exide Industries has to keep a close eye on the
access. This can completely transform the customer user experience in the
the Electronic Instr. & Controls sector is still not reached maturity and most
players are vying for new innovations that can enable them to garner higher
customer expectations in the Technology sector. Exide Industries has to not only
meet and manage these expectations but also have to innovate to stay ahead of
the competition.
- Extreme weather is also adding to the cost of operations of the Exide Industries
- Paris Climate Agreement has put real targets for the national government of
India to adhere to. This can result in greater scrutiny of environmental standards
- Waste management especially for units close to the urban cities has taken
has come up with strict norms for waste management in the urban areas.
expects Exide Industries to adhere to not only legal standards but also to exceed
- Business Laws – The business laws procedure that India follows. Are these
- Environment Laws and guides – The level of environmental laws in the India
and what Exide Industries needs to do to meet those laws and regulations.
- Time take for business cases in court – some countries even though follow
international norms but the time for resolution often run in years. Exide Industries
international market.
- Health and safety norms in the India and what Exide Industries needs to do to
meet those norms and what will be the cost of meeting those norms.
- Employment law in the India and how they are impacting the business model of
the Electronic Instr. & Controls. Can these conditions be replicated or bettered in
internation
al market?
Scope
Business description – A detailed description of the company’s operations and
business divisions.
Corporate strategy – Summarization of the company’s business strategy.
SWOT analysis – A detailed analysis of the company’s strengths, weakness,
opportunities and threats.
Major products and services – A list of major products, services and brands of
the company.
Key competitors – A list of key competitors to the company.
Key employees – A list of the key executives of the company.
Executive biographies – A brief summary of the executives’ employment history.
Important locations and subsidiaries – A list of key locations and subsidiaries of the
company, including contact details.
Reasons to Buy
Gain key insights into the company for academic or business research purposes. Key
elements such
as SWOT analysis and corporate strategy are incorporated in the profile to assist your
academic or
Identify potential customers and suppliers with this report’s analysis of the company’s
business
Strengths
Below is the Strengths, Weaknesses, Opportunities & Threats (SWOT) Analysis
of Exide :
6. Advertising and marketing on TVCs, print etc makes it a high recall brand in India
Weaknesses
2. The brand does not have a very strong import market as compared to global
brands
Opportunities
Threats
Identify potential customers and suppliers with this report’s analysis of the company’s
business
Understand and respond to your competitors’ business structure and strategies with a
detailed
SWOT analysis. In this, the company’s core strengths, weaknesses, opportunities and
threats are
Examine potential investment and acquisition targets with this report’s detailed insight
into the
Literature review
According to Robert Bosch GmbH, Stuttgart on 1996 in Horst Bauer Bosch Automotive
Handbook
4th Edition
Automotive SU batteries are usually lead-acid type,and are made of six galvanic cells in
series to provide a 12 volt system.Each cell provides 2.1volts for a total of 12.6 volt at
full charge.Heavy vehicles such as highway trucks or tractors,often equipped with
dieselengines,may have two batteries in series for a 24 volt system, or may have
parallel strings of batteries.( Robert Bosch GmbH, Shlttgart 1996,pages 803-807)
Who is Retailer?
Quantities to the consumer for a profit. Retailing can be done in either fixed locations
like stores or markets,door-to-door or by delivery. Retailing includes subordinated
services,such as delivery.
The term "retailer" is also applied where a service provider services the
needs of a large number of individuals,such as for the public.
. Also suggests simple but powerful mechanisms for suppliers to enhance relationship
strength
This study extends previous buyer-seller relationship research by examining the level of
mutual dependence and power-dependence imbalances across buyer.
(reseller) supply sources .Using crical support services and the intensity of coercive
influence attempts ,results suggest that the level of mutual dependence and power-
dependence imbalances.
Make a difference in reseller satisfaction ,but that the impact hinges upon whether the
supplier is the primary ,secondary, or tertiary supplier in terms of annual purchases by
the reseller .The Executive Summary offers direction for managers.
Retailer Sales promotion:
According to Michel Laroche, Frank Pons •Nadia Zgolli, Marie-Cecile rvel/on, Chankon
Kim on July
Battery Recycling:
Toxic chemicals ;their dumping has raised concern over risks of soil contamination and
water pollution(A .M.Bemardes, D. C.R. Espinosa, J.A .S. Tenorio, 2003)
Data analysis
Age:
Data interpretation:
Gender:
7%
93%
Data interpretation
In the above given pie-chart and table describe the gender of the respondents.
According to the survey,93% is male respondents and 7% is female respondents.
Occupation :
29%
Data interpretation
12% 15%
25% 17%
31%
Data interpretation:
The above given chart describes the of family income of the respondents.
According to the survey,respondents of family income,15% is having a 20000
income,17% is having a 20000 to 30000 income,31% is having a 30000 to 40000
income,25% is having a 40000 to 50000 income,12% is having a 50000 to
100000 income.
Data interpretation
In the above given chart the respondents describe on which vehicle is own by
him.
According to the survey ,the customer having a different vehicle used by hi m
they are 55% customer having a bike,26% customer having a car,8% customer
having a auto ricksaw,5% customer having a truck,6% customer having a bus
and the above figure is given on my survey.
amaron
12%
exide
69%
Data interpretation
In the above chart the respondents describe that which type of vehicle battery
brand in his vehicle.
According to this survey,the respondents having a different type of battery used
by him like an respondents of exide is having a figure of 69% customer is
using,amaron battery customer are having 12%, 6% customer are having a tata
battery,7% customer are having a luminous battery ,6% is having a other type of
battery are using.
Does your vehicle exide battery?if yes than what its performance?
6%
7%
12%
54%
21%
Data interpretation
In the above chart given below shown the perfoemance of exide battery.
According to the survey we know that a performance of exide battery use by
customer is that a 54% customer are saying very good performance, 21%
customer are saying good performance ,12% are saying neutral performance
of battery,6% are saying bad performance of exide battery, 7% are saying
very bad performance of exide battery.
Different people having a different performance about exide battery.
16%
31%
40% 13%
Data interpretation
In the given chart below we know about the customer satisfaction towards exide
batteries.
According to the survey,that a people are different satisfaction according to the
the exide battery the highly satisfied customer are 31% giving response,satisfied
are having a 13% customer response,neutral are having a 40% response given
by customer,16% customer are having a not satisfied resoponse about exide
battery.
16%
26%
21%
37%
Data interpretation
In the above chart given below the customer satisfied with lead acid or sealed
battery battery.
According to the survey, we know that a 26% customer response are highly
satisfied ,37% customer response are satisfied with lead or sealed battery,21%
customer response are having a neutral ,26% customer response are having a
not satisfied response about lead acid or sealed battery.
Different customer is having a different response on lead or sealed battery.
Data interpretation
In the above chart given below the figure are know about the customer
satisfaction on exide battery price.
According to the survey,the customer are given response is 22% are highly
satisfied and a customer is having a response of satisfied are 29% and a
customer is having a resonse of neutral are 28% and a customer is having a
response of 21% are not satisfied with exide battery price.
16% 21%
30%
33%
Data interpretation
In the given chart below that a figure of customer satisfied with exide battery
sales and sevice.
According to the survey,we know that a customer of highly satisfied response is
21%and a customer is having a response of satisfied is 33% and a customer is
having a response of neutral is 30% and a customer is having a response of not
satisfied is 16% on exide battery sales and service.
100ah 4ah
55ah 13% 13%
8% 5ah
12%
32ah
18% 7ah
21%
9ah
15%
Data interpretation
In the given chart below,the figure of a customer knowing about which type of
amp battery is there in is vehicle.
Accoding to the survey,a 13% customer is having a 4ah battery is there,a 12%
customer is having a 5ah battery is there,21% customer is having a 7ah battery
is there in his vehicle,15% customer is having a 9ah battery is there,18%
customer is having a 32ah battery is there,8% customer is having a 55ah battery
is there,13% customer is having a 10ah battery is there in his vehicle.
33% 24+24
19%
18+18
15
18
40%
Data interpretation
In the above figure given below this chat are response of customer regarding on
warranty period of exide battery which is fitted in his vehicle.
According to the survey,the warrant period is different which provided by him is
ag given criteria is 33% customer is having a 24+24 warrantyprovided on exide
battery,40% customer is having a warranty period of 18+18 is there,19%
customer is having a warranty period of 15 is there,8% customer is having a
warranty period of 18 months is there.
Data interpretation
When you purchase an exide battery that a dealer do the online registration?
Data interpretation
In the given chart below that a reponse of customer according the online
registration on exide battery do when a customer is purchasing a battery.
According to the survey,the criteria of 51% customer are saying (Yes ) and 49%
customer are saying (No) category response on a deler registering on online
warrant of exide batteries.
20%
30%
29%
21%
Data interpretation
In the given chart below the figure of customer response on exide battery on road
service.
According to the survey,the customer response of 20% are having a highly
satisfied,29% customer are having a satisfied response,21% customer are
having neutral response,30% customer are having a not satisfied on exide
battery on road service.
In exide batteries which parameter you like most in after sales satisfied by you?
Chart Title
100%
80%
60%
40%
20%
0%
exide sales and lead acid or emergency exide
battries service sealed service battery
battery price
Data interpretation
In the above chart figure given below that shown a different response of
customer of different parameter on after sales satisfied.
According to this survey,the parameter of most likely to the customer in
different category which are exide batteriess is given of highly satisfied
most of the people and sales and service is given on satisfied or neutral
and lead acid or exide battery price are having on different satisfaction on
above given figure.
Research methodology
Research objectives
Objectives of study:
Primary objectives
Secondary objectives
Sample design
The target population of the study consists of various respondents of various
places .this survey was done by collecting the data from the respondents.
Sample size
For the research, the sample size that was found to be appropriate for the study was
150.
Sampling techniques
Data sources
The task of data collection begins after a research problem has been
defined. In this study was collected through both primary and secondary
data sources.
Primary data
Secondary data
Findings:
Limitation of study
Sample size restricted to 150 only which was very less in comparison to total
population.
Response can be biased.
Few respondents showed less interest while they are filling a questionnaire.
The result of the analysis cannot be generalized.
Learning:
In our project we learn about the customer satisfied with exide battery.
In starting of project we that most of the customer having bike and likely of them
are cars.
In our survey many of the customer are using auto riksaw and p[referring the
exide batteries for use
In project further study about the customer having which battery is having is
vehicle.
Most of the people are comfortable with exide batteries not others battery.
That a warranty period of exide battery is perfect about the people is usagenad
not to take the others one
Many of the customer when using exide battry not satisfied with its ervice that to
contineou its compant action regarding mor proper about the exide battery sales
and service.
Conclusion
In india the exide battery is fastest growing battery industries and many
sector battery producing by them are
car,bike,truck,bus,submarine,industrial,and many of others.
Most of the people like exide battery and battery condition and to make a
good charge.
Exide is emerging player of the batteries industries and is major sector.
Exide battery is likely to best part of its performance and its waaranty
scheme,battery voltage and part of the sales and service given by the
compony.
In 1998 EXIDEIndustries Ltd.did the aoquision of Standard Furukua a
High-price near to the EXIDE brand.It has neither the cost advantage nor
the premium image in the market
only due to lack of promotional activity. H RMRs are the main player who can
make awareness ithe market,then company have to improve the RMR satisfaction
strategy.Ithis research we have found the lacunae RMR satisfaction and try
tobridge thegap between company and RMRs.
Annexure
Name
Age
(a)20
(b)20 to 30
(c)30 to 40
(d)40 to 50
(e)50 to 60
Gender
( )male ( )female
Occupation
a)student
b)employee
c)business man
d)other
a)20000
b)20000 to 30000
c)30000 to 40000
d)40000 to 50000
e)50000 to 100000
a)bike
b)car
c)auto ricksaw
d)truck
e)bus
a)exide
b)amaron
c)tata
d)luminous
e)others
does your vehicle exide battery ?if yes than what its perfomance?
a)very good
b)good
c)neutral
d)bad
e)very bad
a)highly satisfied
b)satisfied
c)neutral
d)not satisfied
a)highly satisfied
b)satisfied
c)neutral
d)not satisfied
a)highly satisfied
b)satisfied
c)neutral
d)not satisfied
a)highly satisfied
b)satisfied
c)neutral
d)not satisfied
a)4ah
b)5ah
c)7ah
d)9ah
e)32ah
f)55ah
g)100ah
what warranty period provided by exide battery to you?
a)24+24
b)18+18
c)15
d)18
a)yes
b)no
when you purchase an exide battery that a dealer do the online registration?
a)yes
b)no
a)highly satisfied
b)satisfied
c)neutral
d)not satisfied
in exide batteries which parameter you like most in after sales satisfied by you?