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SCM Primary Users of - : Customers, Resellers, Partners, Suppliers, Distributors

SCM, CRM, and ERP are the backbones of e-business. Integration allows unlocking of information to make it available anywhere anytime. The primary uses of CRM are sales, marketing, and customer service. The primary business benefit of CRM is sales forecasts, sales strategies, and marketing campaigns. The primary users of SCM are customers, resellers, partners, suppliers, and distributors. The primary business benefit of SCM is understanding market demand and resource constraints to enable real-time scheduling.

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107 views3 pages

SCM Primary Users of - : Customers, Resellers, Partners, Suppliers, Distributors

SCM, CRM, and ERP are the backbones of e-business. Integration allows unlocking of information to make it available anywhere anytime. The primary uses of CRM are sales, marketing, and customer service. The primary business benefit of CRM is sales forecasts, sales strategies, and marketing campaigns. The primary users of SCM are customers, resellers, partners, suppliers, and distributors. The primary business benefit of SCM is understanding market demand and resource constraints to enable real-time scheduling.

Uploaded by

nad in
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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SCM, CRM, ERP ______, ______, and ______ are the

backbones of e-business
integration _________ allows the unlocking of
information to make it available to any user,
anywhere, anytime
CRM primary uses of ______: sales, marketing,
customer service
CRM primary business benefit of _____: sales
forecasts, sales strategies, marketing
campaigns
SCM primary users of _____: customers,
resellers, partners, suppliers, distributors
SCM primary business benefit of ____: market
demand, resource and capacity constraints,
real-time scheduling
middleware several different types of software which sit in
the middle of and provide connectivity
between two or more software applications
Enterprise application integration (EAI) packages together commonly used
middleware functionality which reduced the time
necessary to develop solutions that integrate
applications from multiple vendors
Enterprise application integration middleware What represents a new approach to
middleware by packaging together commonly
used functionality, such as providing prebuilt
links to popular enterprise applications, which
reduces the time necessary to develop
solutions that integrate applications from
multiple vendors?
What is business intelligence? describes information that people use to
support their decision-making efforts

What is customer relationship involves managing all aspects of a


management? customer's relationships with an
organization to increase customer loyalty
and retention and an organization's
profitability

What is supply chain management? involves the management of information


flows between and among stages in a
supply chain to maximize total supply
chain effectiveness and profitability

What is ebusiness? means conducting business on the


internet, not only buying and selling, but
also serving customers and collaborating
with business partners
What is elogistics? manages the transportation and storage
of goods
What is eprocurement? the business-to-business purchase and
sale of supplies and services over the
internet

CRM Which of the following is a component ERP


vendors offer to differentiate themselves in the
marketplace?
Supply chain visibility The ability to view all areas up and down
the supply chain in real time
-supply chain planning system
-supply chain execution system
-bullwhip effect
Procurement, Logistics, Materials 3 components of supply chain
management management
3D printing, Radio frequency Technologies Reinventing supply chain
identification, drones, Robotics
"RFM" - Recency, Frequency, Monetary Benefits of CRM
value

Help organizations identify their CRM reporting technology


customers across other applications
Help organization segment their CRM analysis technologies
customers into categories such as best
and worst customers
Help organization make predictions CRM predicting technologies
regarding customer behavior such as
which customers are at risk of leaving
supports traditional transactional Operational CRM
processing for day-to-day front-office
operations or systems that deal directly
with the customers
Supports back-office operations and Analytical CRM
strategic analysis and includes all
systems that do not deal directly with the
customers
List generator, campaign management, Marketing and operational CRM
cross-selling and up-selling technology
Sales management, contact Sales and operational CRM technology
management, opportunity management
Contact center, web-based self-service, Customer service and operational CRM
call scripting technology
a system that automatically tracks all of Sales force automation
the steps in the sales process
Occurs when a website has stored Website personalization
enough data about a person's likes and
dislikes to fashion offers more likely to
appeal to that person

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