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    Amer Alsarayrah-Network and Telecom Engineer

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    Amer Al Sarayrah
    Amer Rateb Alsarayrah is a married, male, Jordanian national currently working as a Network Operation Center Engineer at Zain-Jordan since August 2014. He holds a Bachelor's degree in Electrical Engineering-Telecommunications from University of Mutah and has worked in various roles supporting IT infrastructure including as a Service Desk Engineer and NOC Engineer. His skills include networking, monitoring, troubleshooting, scripting and visualization using tools like Python, MySQL, and ITSM frameworks.

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    Amer Alsarayrah-Network and Telecom Engineer

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    Amer Al Sarayrah
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    Amer Rateb Alsarayrah is a married, male, Jordanian national currently working as a Network Operation Center Engineer at Zain-Jordan since August 2014. He holds a Bachelor's degree in Electrical Engineering-Telecommunications from University of Mutah and has worked in various roles supporting IT infrastructure including as a Service Desk Engineer and NOC Engineer. His skills include networking, monitoring, troubleshooting, scripting and visualization using tools like Python, MySQL, and ITSM frameworks.

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    Amer Alsarayrah-Network and Telecom Engineer

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    Amer Rateb Alsarayrah is a married, male, Jordanian national currently working as a Network Operation Center Engineer at Zain-Jordan since August 2014. He holds a Bachelor's degree in Electrical Engineering-Telecommunications from University of Mutah and has worked in various roles supporting IT infrastructure including as a Service Desk Engineer and NOC Engineer. His skills include networking, monitoring, troubleshooting, scripting and visualization using tools like Python, MySQL, and ITSM frameworks.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    52 views2 pages

    Amer Alsarayrah-Network and Telecom Engineer

    Uploaded by

    Amer Al Sarayrah
    Amer Rateb Alsarayrah is a married, male, Jordanian national currently working as a Network Operation Center Engineer at Zain-Jordan since August 2014. He holds a Bachelor's degree in Electrical Engineering-Telecommunications from University of Mutah and has worked in various roles supporting IT infrastructure including as a Service Desk Engineer and NOC Engineer. His skills include networking, monitoring, troubleshooting, scripting and visualization using tools like Python, MySQL, and ITSM frameworks.

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    Personal Information

    Name : Amer Rateb Alsarayrah


    Date & Place of Birth : 06-02-1990, Amman-Jordan.
    Marital Status, Gender & Nationality : Married, Male, Jordanian.

    Contact Details
    Mobile & land numbers : +962797275965, +96265058846
    Address : Amman-AL Hashmi Alshamali.
    Email : [email protected]
    Objective
     Work professionally in Information and Communications Technology (ICT) field.
    Education

     Bachelor degree in Electrical Engineering-Telecommunications, University of


    Mutah (Jordan) 2012, October with a very good overall assessment.

    Work and Experience

    Network Operation Center Engineer at Zain-Jordan


    (August 2014 to now).

     Providing and maintaining the best possible grade of service to customers in terms of
    network availability, performance and quality.
     Supporting the monitoring and troubleshooting of technical systems for the Mobile
    Telecommunications Systems (Telecom Core, Radio Access Network, Transmission links
    (Optical and Microwave) and IP network.
     Building Web based Dashboards using Python Plotly, matplotlib, seaborn and Data
    Visualization.
     Responsible for answering requests within the SLA, opening issues and resolving issues in
    a timely manner, in addition to serving as the first level of escalation
     Dealing with Huawei M2000/U2000 Systems.
     Escalating the service affecting and degradation issues to the concern departments
     Perform all day-to-day network monitoring activities and health checks at the Network
    Operation Center for rapid recovery of network faults, outages and performance issues.

    TDM Group (May 2014 to August 2014) as a Service Desk and Technical
    Support Engineer. (3 Months)

     Support remotely End users' issue with Computers, laptops, printers, outlook,
    business applications and Citrix XenApp.
     Act as the customer Single Point of Contact (SPOC), and co-ordinate internal
    resolver groups ensuring the highest level of customer service and
    communications are maintained to resolve the faults and incidents within SLA.
    Aspire Services (Jan 2013 – May 2014)
    Offshore Network Operation Center Engineer (1 Year and 4 months);

    Summary:

     Supports the Weightwatchers (WW) IT Infrastructure as a NOC engineer. The WW


    IT infrastructure spans over 10 countries. The environment consists of over five
    thousand Windows, Unix and Linux servers, Cisco networking equipment, F5 load
    balancers, Data Centre environmental monitors, IBM/Checkpoint firewalls and
    security systems
    Skills:

     Service level management including incident, change and release management


    and responding to tickets per established SLAs and perform RCA.
     Maintain monitoring of corporate IT infrastructure (servers, storage, applications,
    network)
     Familiar with Network management using Orion Solar Winds, Big-IP F5 Load
    Balancers and other technologies.
     Websites monitoring tools like MyKeynote, and AppDynamics for availability,
    performance, traffic monitoring and troubleshooting issues of the websites.
     IT ticketing systems like “Service Now” for managing Problems, incidents,
    problems and Change Tickets, as well as to Jira Projects software.
     Microsoft servers (2003,2008) operations for Tier 1and 2 troubleshooting
     Maintain documentation including designs, configurations, infrastructure diagrams
    and service manuals.
     Analyze systems errors or anomalies, as well as specific network performance
    issues and/or error messages, to ensure maximum uptime and service quality and
    assess trends that may ultimately result in degradation of service

    Qualifications and Skills


     CISCO Certified CCNA Routing and Switching. License CSCI12110508.
     Advanced knowledge in concepts of ITIL v3 Foundation framework.
     Excellent communications skills.
     Python scripting, automation and Data Visualization.
     Entry Level at MySQL DB, PHP and HTML.

    Languages
     Arabic : Mother tongue.
     English : Excellent in Reading, writing and speaking.

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