THE LALIT ASHOK, BANGALORE

“limitless luxury”

NAME: BHARAT PONNARASSERY SAJY

YEAR: 2NDYEAR

BATCH: WINTER BATCH

PERIODOF TRAINING: 4 MONTHS( 1ST DEC 2018- 31ST

MARCH 2018)

COURSE: B.Sc HOSPITALITY & HOTEL ADMINISTRATION

INSTITUTE: SRM INSTITUTE OF HOTEL MANAGEMENT

PREFACE

As a part of curriculum of the degree in Hotel Management and

Catering Technology and Applied Nutrition the Second year

students are required to undergo Training for a period of 17

weeks in a hotel for industrial exposure.

This training is meant to give the students a brief glimpse of the

industry and help them in gaining a new perspective of the

industry that they have decided to join.

The training helps the students to be more appreciative of the

finer points of their education and gives them a basis to ask in

depth questions from their teachers after their experience in their

respective hotels. I compelled this report under the guidelines lied

down by the NATIONAL COUNCIL DEGREE OF HOTEL

MANAGEMENT. On my part it has been an effort to present

this report in a comprehensive lucid manner. The observation

made in the major department of the hotel and the details

regarding training schedule are mentioned herein.

 DECLERATION

I BHARAT PONNARASSERY SAJY of B.Sc Hospitality & Hotel

Administration, 2nd year SRM IHM, affiliated to NCHMCT

degree, hereby declare that this industrial exposure training project

report is submitted for partial fulfilment B.Sc Hospitality & Hotel

Administration.

This is purely an original work of mine with declaration and effort.

DATE: NAME: BHARAT SAJY

 ACKNOLEDGEMENT

The period of industrial training at THE LALIT ASHOK,

BANGALORE was wonderful experience to me. However, it

would be possible without the kind support and help of

organisation. I would kindly like to extend my sincere thanks to

all of them.

I am highly indebted to SRM INSTITUTE OF HOTEL

MANAGEMENT CHENNAI for their guidance and constant

supervision

I express my hearty thanks to the Principal, SRM IHM Mr

Antony Ashok Kumar for extending his support.

My deep sense of gratitude to Mr J.C Arockiam , training

coordinator , SRM IHM for his support and guidance throughout

the training period.

My sincere thanks to Mr Ramesh, HOD, SRM INSTITUTE

OF HOTEL MANAGEMENT for his guidance and supervision

throughout the training period.

I would also like to thank the training manager, The LaLit

Ashok, Bangalore Ms Sophia Jennifer Jacob without whom

this industrial training would have been distant reality.

My heartiest thanks and appreciation to the staff and colleagues of

The LaLit Ashok, Bangalore for their sincere support and

encouragement during my training without whom my training

would have been incomplete.

 INTRODUCTION

HOTEL INDUSTRY:

MEANING OF HOTEL -

According to the British laws a hotel is a place where a “bonafide

traveller can receive food and shelter provided he is in a position

to for it and is in a fit condition to receive”.

There have been different definitions of Hospitality. Broadly

speaking, hospitality is the act of kindness in welcoming and

looking after the basic needs of guests or strangers, mainly in

relation to food, drink and Accommodation. A contemporary

explanation of hospitality refers to the relationship Process

between a guest and a host. When we talk about the “hospitality

industry”, we are referring to the companies or organizations

which provide food and/or drink and/or Accommodation to

people who are away from home. However, this definition of the

“Hospitality industry” only satisfies most situations. Can you

think of any circumstances?

The hospitality industry is a broad category of fields within

service industry that includes lodging, event planning, theme

parks, transportation, cruise line, and additional fields within the

tourism industry. The hospitality industry is a multibillion-dollar

industry that depends on the availability of leisure time and

disposable income. A hospitality unit such as a restaurant, hotel,

or an amusement park consists of multiple groups such as facility

maintenance and direct operations (servers, housekeepers,

porters, kitchen workers, bartenders, management, marketing,

and human resources etc.).

Hotel operations vary in size, function, and cost. Most hotels

and major hospitality companies have set industry standards to

classify hotel types. An upscale full-service hotel facility offers

luxury amenities, full service accommodations, an on-site

restaurant, and the highest level of personalized service, such as a

concierge, room service and clothes pressing

staff. Full service hotels often contain upscale full-service

facilities with a large number of full service accommodations, an

on-site full service restaurant, and a variety of on-site amenities.

Boutique hotels are smaller independent, non-branded hotels that

often contain upscale facilities. Small to medium-sized hotel

establishments offer a limited amount of on-site amenities.

Economy hotels are small to medium-sized hotel establishments

that offer basic accommodations with little to no services.

The precursor to the modern hotel was the inn of medieval

Europe. For a period of about 200 years from the mid-17th

century, coaching inns served as a place for lodging for coach

travellers. Inns began to cater to richer clients in the mid-18th

century. One of the first hotels in a modern sense was opened in

Exeter in 1768. Hotels proliferated throughout Western Europe

and North America in the early 19th century, and luxury hotels

began to spring up in the later part of the 19th century.

Usage rate, or its inverse "vacancy rate", is an important

variable for the hospitality industry. Just as a factory owner would

wish a productive asset to be in use as much as possible (as

opposed to having to pay fixed costs while the factory is not

producing), so do restaurants, hotels, and theme parks seek to

maximize the number of customers they "process" in all sectors.

 HISTORY

The LaLit Ashok is one of the leading hospitality chains in

India. Headquartered in New Delhi, the company opened its first
hotel here in 1988 under the dynamic leadership of Founder
Chairman Mr. Lalit Suri, who spearheaded the Group‟s
unprecedented expansion plans.

Rapid expansion and consolidation of its leadership position

continues under the enterprising stewardship of Dr. Jyotsna Suri,
who took over as Chairperson & Managing Director in 2006.

All hotels within the group operated under the brand The Grand
– Hotels, Palaces & Resorts. It was re-branded as „The LaLiT‟
on November 19, 2008 as a tribute to the company‟s Founder
Chairman Mr. Lalit Suri.

The company offers twelve luxury Hotels, Places & Resorts and
two mid market segment hotels under The LaLiT Traveller
brand offering 2261 rooms. In addition, we also hold the
exclusive management rights to operate hotel in London
offering 70 rooms.
INCLUSIVITY AT THE LALIT

The LaLiT is a safe, gender agnostic place. Our message to the

world is #PureLove and we welcome everyone without any
discrimination on the basis of gender, sexual preferences,
religion, physical abilities. We respect everyone‟s choices and
celebrate diversity!

WHY INCLUSIVITY ?

Being inclusive is the need of the hour. It brings creativity,

drives originality of thought, helps us understand our customer
better. It is important for an organization to be inclusive – as a
brand we understand our clients better and as an employer your
employees are happier and loyal as they bring their whole self to
work.

The LaLiT, has made numerous efforts to help, skill and

empower people from the marginalised communities such as
differently abled, acid attack survivors, LGBTQ+. We celebrate
diversity and welcome all with a message of #PureLove!
ELPHIE THE LALIT MASCOT:

Elphie, dressed in rainbow colours, is our mascot for the

celebrations of Inclusivity and Diversity. Elphie welcomes all,
without any discrimination on the basis of religion, caste, gender
or sexual preferences. The rainbow colour denotes we are
a Gender Neutral Company and perfectly complements our
theme of Inclusivity.

RAINBOW CAKE:

Experience indulgence crafted in rainbow colours, with sinful

flavours. It perfectly reflects our theme of Inclusivity and
Diversity as we gear up to spread #PureLove.
REJUVE – The Spa

Rejuve – The Spa, offers a unique and delightful menu of

therapies from across the world for a complete body and mind
experience, in an ambiance that is indulgently lavish. Three
spacious fully equipped gyms and The Marina pool complex
comprising of five swimming pools and one outdoor jacuzzi
ensure that whatever your choice of accommodation, there is a
personalised pool and gym always at hand. Other Facilities
Kitty Ko

Kitty Ko is what you‟d call the best of both worlds. An

amalgamation which is rare, but not ordinary – Kitty Ko happens
when India‟s best nightclub „Kitty Su‟ and the award winning
Asian masterpiece „Oko‟ come together.

Yes, Kitty Ko is the offset of Kitty Su – only a step ahead with a

spectacular roof top view of Bangalore, with the sole intention of
spoiling our guests so they keep coming back for more.

The concept of Kitty Ko gives you a relaxed vibe- good food,

fantastic music, al fresco setting, lounge seating, top favourites
from the OKO menu, and hookah. It is a dream of a hang out
joint. Established as a trendsetting, hash tagging, selfie warranted
musical place, Kitty Ko will host some of the most memorable
nights. A peep into the restrooms is a must-- they are a treat! With
the décor of seats nestled closely yet comfortably, Kitty Ko is a
place with no boundaries among strangers.

OKO - The Pan Asian Destination

Savour enticing sushi, sashimi and oriental delicacies as the

shimmering Bangalore skyline complements the dining
experience. Each dish may be paired with a wine from the
extensive wine cellar featuring the finest vintages and new
world wines.
Baluchi – The Pan Indian Destination

Baluchi, the Pan Indian Destination by The LaLiT Ashok

Bangalore, takes you to the bygone eras of Baluchistan. The
luxury hotel is the first of its kind to house a restaurant that is a
tribute to the delicacies of Baluchistan.

With its vast variety of aromatics dishes, the specialty restaurant

creates an ideal atmosphere for a quiet and delightful meal
experience. The interior and food, both take you to richness of
Baluchistan. .
A big rustic pitcher placed right at the entrance of the restaurant
gives guests the authentic Indian feel. At the same time the bronze
and copper clad pillars and walls and shining copper cutlery
further add to the Indian touch.

The Lalit Food Truck Company

The Lalit Food Truck Company brings hospitality to you. We cater

to personal or professional events, held at residential or corporate
spaces, creating the perfect ambience and cuisine for every
occasion. Our dedicated and professional team comprises of expert
chefs, and banquet professionals. The team‟s meticulous planning
and perfectionist sensibilities ensure a unique and memorable
experience.
24/7 – Coffee Shop

Located at the lobby, the 24/7 - Coffee Shop has a multi cuisine
menu which is served in a buffet. The Coffee Shop also takes up a
la carte orders. It offers the pool view ambience for its guests.
Sutra – The Lounge Bar

Featuring creative cocktails shaken or stirred by master

bartenders, Sutra is perfectly in tune with the vibrant rhythms of
the Bangalore nightlife.

With its live music, modern dance floor and chic cocktails, Sutra
attracts stylish party animals from all over the city.
AUM Shop

Located at the lobby, the AUM Shop has an assortment of fashion

accessories, semi-precious jewels, herbal products, books,
candles, CDs, toys, beachwear and other souvenirs.
The Lalit Boulangerie

Superbly crafted recipes with professional baking techniques in

a perfect amalgamation of fresh taste and texture at The Lalit
Boulangerie.
 AWARDS AND RATINGS

SutraBest Lounge Bar The LaLiT Ashok BangaloreBest Convention Hotel

The LaLiT Ashok BangaloreCertificate of Excellence OKO - A Pan Asian RestaurantBest Sushi in Town
THE LALIT PROPERTIES

The Lalit Ashok, Bangalore | The Lalit Resort & Spa, Bekal | The

Lalit Chandigarh | The Lalit Golf & Spa Resort, Goa | The Lalit,

Jaipur | The Lalit Temple View, Khajuraho | The Lalit Great

Eastern, Kolkata | The Lalit, Mangar | The Lalit, Mumbai | The

Lalit, New Delhi | The Lalit Grand Palace, Srinagar | The Lalit

Laxmi Vilas Palace, Udaipur | The Lalit, London

HOTEL FACILITIES


24-hour Business centre


Swimming pool


Airport and railway transfers


Car hire


Doctor on call


Express laundry, dry cleaning and shoe shine services


Security escort on request


Travel assistance


Valet to assist with packing and unpacking


Secretarial services


Video conferencing on request

Webcasting


Wi-Fi access

WELLNESS AMENITIES


Gym


Fitness centre


Yoga and Meditation (on request)

Salon and Spa

OTHER CONVENIENCES


Travel desk


Currency exchange


24-hour room service


Concierge services

Destination

The Lalit Ashok, Bangalore stands for timeless beauty and

luxury. Built in the heart of Bangalore located on the
Seshadripuram Kumarakrupa Road, The Lalit Ashok,
Bangalore is within close proximity to many key areas of
Bangalore.
 Distance from airport – 32 km
Distance fromBangaloreJunction RailwayStation- 2 km
Distance from main shopping area - 4 km
distance from nearest 24hr hospital- 01 km

Accommodation

The Lalit Ashok, Bangalore offers 184 rooms, suites and luxury

residences, tastefully decorated with delicate hues and soft

pastels, each an epitome of Indian grace and style. The Lalit

Ashok, Bangalore has been constructed with two wings: the first

or primary wing consisting 6 floors and the Kitty Ko on the sixth

floor, and the second wing with 8 floors. The rooms are expertly

appointed with thoughtful amenities to meet the needs of business

traveller
The Lalit Legacy Suite

Spread over 1,052 square feet, The Lalit Legacy Suite exudes
luxury with rich tones and opulent fabrics, accented by warm
wooden flooring and contemporary furnishings.

This exceptionally spacious suite features a master bedroom, a

dressing room and living room with a dining area. Furnished
with a private balcony overlooking the pool, the suite also has a
fully equipped pantry. Multiple security cameras line the front
of the room and special automatic torches that turn on or off,
come into play in case of power failure.
Executive Suite

Lavishly spacious bedroom with a king-size bed, a separate

living and adjoining dining area comprise the Executive Suite.
Decorated with elegant furnishings and artwork, the suite offers
a choice of pool view and golf course view rooms.

Multiple security cameras line the front of the room and special
automatic torches that turn on or off, come into play in case of
power failure.
Luxury Suite

This elegant suite includes a living room and dining area. The
suite also has a private balcony that offers a breathtaking view
of the lush green golf course. Breakfast is served in the suite,
which lets our guests start the day on a pleasant note.

Multiple security cameras line the front of the room and special
automatic torches that turn on or off, come into play in case of
power failure.
Deluxe Room

Spread over 450 square feet, the Deluxe Room gives a holistic
view of the city or swimming pool with an I-Pod docking
station. This is truly a Zen like space.

Multiple security cameras line the front of the room and special
automatic torches that turn on or off, come into play in case of
power failure.
Executive Club Room

The room has a private balcony overlooking the swimming pool

and the scenic beauty of Bangalore. It is an ideal place to relax
after a tiring day. These rooms are specially designed for single
lady travellers.

Security is of utmost importance and steps taken to ensure our

guests feel at home. Multiple security cameras line the front of
the room and special automatic torches that turn on or off, come
into play in case of power failure.
Premium Pool View Room

The Pool View Room comes along with a lovely balcony

overlooking the soothing blue expanse of the swimming pool. It
is an ideal place to be after a long journey.

Multiple security cameras line the front of the room and special
automatic torches that turn on or off, come into play in case of
power failure.
AMENITIES :

 Tea & Coffee Maker

 40” LED TV with Satellite Channels
 Electronic safe
 Towels
 Free Toiletries
 Linen
 Bathrobes
 Slippers
 Hair Drier
 Shower
 Wardrobe
 Telephone
 Mini Bar
 Payable Wi-Fi
 Room Service
 Newspapers
 Safety Deposit Box
 Disabled Friendly
 Air Conditioning
 Alarms - Audible
 Visual Strobe/Hearing Impaired
 High Speed Internet Access
 Iron/Ironing Board
 Chaise Lounge

 Clock Radio w/ MP3 Connection

PLACES TO VISIT

Bangalore is cohabitation of modern architectural marvels and

ancient intricately designed landmarks and one can never run out
of places to visit in Bangalore. Bangalore is famous as the silicon
valley of India because it has been a hub of IT companies.

Earlier It was fondly called as the “garden city of India” for the
greenery and vegetation that is found in abundance. The quirky
cafes, the quaint temples, the vibrant shops, the vast expanse of
trees and gardens, a dynamic and diversified blend of people, art
galleries and culture and the rooted Carnatic music melodies and
cultural dance forms; Bangalore indeed is a cosmopolitan city.

Bangalore tourist places can be categorized in heritage buildings,

modern architecture, wildlife parks and sanctuaries, waterfalls,
rivers, theme parks etc. It boasts of an amazing nightlife with
upbeat clubs and pubs coexisting along the peaceful temples in
great harmony.

Kannada is the main language that is spoken by the locals of the

city, however, a great chunk of the diversified population uses
English as a common language to communicate.

Venkatappa Art Gallery, Bannerghatta National Park, Tipu

Sultan‟s summer palace, Cubbon Park, Lal Bagh Botanical
Gardens, Vidhaan Soudha, Bangalore Palace, Iskcon Temple, Big
Bull Temple, National Gallery of Modern Art, Ulsoor Lake, and
Butterfly Park are some of the sightseeing places in Bangalore.

Bangalore is considered as the third largest city in India and

gaining popularity as the most livable city in India. The only flaw
is the traffic that never lets you be on time so always start a little
early in Bangalore.

While you are in the city, you can explore the nearby attractions
in Bangalore like Ooty, Mysore, Coorg etc and do a combined
tour of these blissful locations.

Bangalore can serve the best base to roam around the state of
Karnataka and spend some beautiful time your life.

Lal Bagh Botanical Garden

Lal Bagh Botanical Garden is spread over an area of 240 acres

exhibiting more than 1,854 species of medicinal and scientific
plants and trees. Among the places to visit in Bangalore, Lal Bagh
Botanical garden certainly tops the list for its vast green stretch
and the presence of exotic birds.
The park was commissioned and concluded by Hyder Ali and his
son Tipu Sultan, respectively, in the year 1760 and this vast
expanse of greenery houses a 3000 million years rock which is
fondly famous as “the Lal Bagh rock” which is a unique site that
interests hordes of tourists.

There is also a glass house with a lake and an aquarium and this
glass house hosts a vibrant annual flower show. The colorful and
vivid presence of birds such as Parakeets, Myna, Brahminy Kite,
Pond Heron, Purple Moorhen and Common Egret etc hook a lot
of birdwatchers and photographers.

Nandi Hills

This is a set of breathtaking hillocks which is a complete nature

retreat. From cycling and paragliding into the stunning mount to
the Yoganandeeshwara Temple that sits atop the hill with a huge
Nandi statue, these small mounds have a lot to offer, even the
name of the hills was coined after the temple statue.

Nandi hills are set small hillocks which serves as a great trekking
or weekend getaway from Bangalore. It bestows the visitors with
the sight of some endemic flora and fauna and magnificent vistas
of the surrounding.
Trek through the paved roads, rocky terrain, small streams and
grasslands to reach the top of the hills but one must be careful of
the steep descent and sharp turns while returning. Hordes of
monkeys will accompany you throughout the trek hence do not
keep eatables in your hands.

Bangalore Palace

Bangalore Palace is a true example of sheer architectural beauty

which was built in 1873. This old opulent structure sits on a land
of 25000 square feet displaying the regal mix of Tudor and
Scottish Gothic architectural designs.

Besides being a preserved site, it is also a grand venue that hosts

marriage parties, events, and rock concerts. The palace houses
paintings of the famous painter of bygone era Raja Ravi Varma
along with ancient carvings and granite and ceramic tiles seating
on the floor which are still unblemished.

There is magnanimous ground in front of the palace which has

hosted a number of international artists in the past like, The
Rolling Stones, Backstreet Boys, Elton John, Lamb of God, Don
Moen, David Guetta, The Black Eyed Peas, Deep Purple,
Metallica, Roger Waters etc.
On the auspicious day of Dussehra every year, a grand fair is
organized in the ground against the royal backdrop of the
beautifully lit palace.

Vidhana Soudha

Vidhana Soudha is situated in the center of the city, painted in

white and spread over an area of 60 acres. Vidhan Soudha is the
most renowned landmark in Bangalore which houses the state
secretariat and state legislature under one roof. This dome-like
structure has two chambers where the first floor (central wing)
can accommodate 268 members at a time and the southern wing
can accommodate 88 members.

The building is a marvelous amalgamation of Dravidian, British

and Indo-Islamic style architecture. One must not miss the
lighting up of the building on Sunday evenings and the inscription
that reads “Government work is God‟s work.”

Please note that it is one of the sightseeing places in Bangalore

that needs prior permission or a pass nowadays. The grandeur of
Vidhana. Soudha is visible after sunset when the entire building is
well lit and it resembles a grand palace
Venkatapa Art Gallery

This enormous art gallery is segmented into two halls where it

exhibits more than 600 paintings.

One of the two halls displays stone sculptures associated with

Khajarao School of Art and Mathura whereas the other hall
exhibits pottery and clay articles dating back to the Indus Valley
civilization.

This art gallery houses the artwork and paintings of world famous
and renowned artists such as K. Venkatappa, M. F. Hussain,
Hanumaiah, Hariram, Yusuf Arakkal, Rekha Rao, N. S. Bendre,
and Vasudev in galore on the first level of the building.

There are paintings christened as Prithvi, Vayu, Jala, Agni, Death,

Sea Shore, Nagamandala, In Space, and Last Glimpse by K.K
Hebbar on the second level of the gallery.

Venkatappa Art gallery is the Mecca for art loves, magnanimous,

loaded and authentic and is one of the aesthetically pleasing
places to visit in Bangalore.
METHODS OF PAYMENT :

CASH: Cash sterling is the best method for the hotel. Since the

cash is intently available for use. If in large amount, if can cause

banking difficulties and security problem. Coins are heavy and

bulky.

THE CHEQUE: It should be signed by the guest in front of the

receptionist. The cheques card should be signed by the guest in

front of the receptionist cheque card should valid by date and

signature. Cheques take three days to clean through the bank, thus

depriving the hotel of its monitory value until it has been cleared.

CREDIT CARD: It means banks credit card are available to

bank costumers the card is used to purchase goods or to pay for

service. A sales voucher is signed for the total amount of the bill.

The bank then undertaken to debit the hotel‟s bank account with

amount of money paid by the credit card. Minus a small

commission charge is called as credit card.

TRAVEL AGENT VOUCHER: It means vouchers means travel

agent issues a voucher to guest upon receipt of the cost of their

intended stay a visit. The credit worthiness of the travel agent

need to be checked before the hotel accepts the booking form

from the travel agents.

FOREIGN CURRENCY: It means some large hotel will offer

guest facilities to exchange their foreign currency for sterling

currency. However the rate will manually be slightly lower than

that available at a bank, to cover the hotel handling charges.

FOOD AND BEVERAGE SERVICE -

Within food and beverage operations there are two main

systems operating and being managed. These are the food

production process and the food service process. These can be

seen as two distinct systems (cousin, 1988).

One of the key differences between the management of food

and production and the management of food beverage service is

that as the volume of business increases, it requires fundamental

alterations in the food production process, whereas the service

process may simply be multiplied (cousins, 1988). As the volume

of food production increases, the way in which the production is

organized has to change. This change can be either where basis of

the “Partie” system or where the production system‟s based on

the type of process being used for food service, as the volume

increases additional service is provided through, for instance,

increasing the number of station in a restaurant.

MEETINGS & EVENTS

The LaLiT Ashok Bangalore offers an array of elegant and

sophisticated venues for conferences, meetings, and upscale
social events. Our 55,000 square feet of conference and banquet
space ranges from The Grand Ballroom, Boardroom, Kalinga 1
& 2, Siddhartha, Lalit 1, 2, 3 & 4 and the beautifully landscaped
Lalit Gardens for outdoor events.

Our professional event planners and catering team enable

customized menus, exotic décor, and wired audio-visual
technology promise to surpass your every expectation.

Board Room

This sophisticated 525 square feet venue is ideal for small

meetings of up to 30 people.
Kalinga

This 10,800 square feet pillar less spacious hall is a preferred

venue for any large-scale events & exhibitions.
Lalit 1 & 2

Spread over 2,624 square feet on the first floor, Lalit 1 & 2 can
accommodate up to 250 people.
Siddhartha

A popular venue for all kinds of corporate events, workshops &

exhibitions, Siddhartha is spread over 3,700 square feet.
The Grand Ballroom

Exuding sheer luxury, the 3,696 square feet Ballroom opens

onto a pre-function area. Our chefs craft gourmet banquet menus
to suit corporate events, product launches, conferences,
seminars, private parties, weddings and more.
MY LEARNING EXPERIENCE

Introduction

The Industrial Exposure Program at The Lalit Ashok, Bangalore

was a great experience for me. The kind of exposure and

knowledge I have acquired cannot be forgotten. I am sure that I

have used this opportunity to the fullest and my working

experience record is a hundred per cent genuine piece.

Food and Beverage Production

I was introduced to the Garde Manger (Cold Kitchen). Actual

working of the kitchen is far different from that of the working in

the college, there‟s a lot of stress and hard-work involved. The

urgency and need of finishing a given task on time is the real

challenge. I was trained in the garde manger department under the

Demi Chef De Partie Mr Prashant Kumar. I was initially asked to

do minimal chores such as mise-in-place preparations for all sorts

of dishes prepared. Later on, I was asked to prepare a la carte

orders, roasting preparations, breakfast buffet preparations and

setting up, salad counter closing etc. I enjoyed my time in the

kitchen.

Food and Beverage Service

I was sent to the Banquets department after my training at the

kitchen. The service department staffs were all really friendly and

supportive. They guided me in every aspect. The Banquet

department was managed by Mr Vikas Sharma, the Banquet

Manager. The time which I spent in the service department was

hectic. The hotel had committed to a lot of functions during that

span of time. Events such as Christmas, New Year, Valentines‟

Day, Aditya Birla Fashion Exhibition, Pleasure Dome by Kitty

Ko, BNI Ultimate etc. All the events had a minimum expectancy

of 1500 pax. The lack of staffs in the hotel was a major problem

to be sorted. Due to the frequent program schedule I had to stay in

the service department for an extended period.

Front Office

After my training in the service department I was shifted to Front

Office. I was expected to be a part of the bell desk team. The

Senior Bell Boy Mr Manjunath was the person I had to report to.

The working hours were shortened to a 9 hour shift. The only

work to be done was greeting the guest, escorting them to the

reception, luggage assistance and then later on escorting the guest

to the rooms. First few days I was assigned in the morning shift

and then I was changed to Night Shift duty. This was the turning

point for me. The Executive on duty Mr Anirudhha Singh

Bhandari turned out to be of great influence on the days that

followed. He guided me regarding the working of the front office

in detail. Initially, he had taught me how to properly carry out a

cash audit. Later on, I was exposed more to the working of

Micros, Night Audit Process, Key Creation, Reports, Profile

Updating, C-Form Updating etc. He also told me that the work

done in front office should always be maintained in accurate and

neat way. Any mistake from the staff‟s side can sum up to a

major issue. Soft Skills and Communication skills are mainly

required to prevail in the front office department. The exposure I

have received in Front Office department cannot be replaced.

 CONCLUSION

Needless to say that this experience was highly enriching and

educative one as I went on from one department to another and

met and got the opportunity to train under highly respected senior

professionals. I learnt that everyone has something unique to

offer. I learnt that every job has its nuances and its values and that

no job is superior to the other. I learnt that this is the beginning of

the long road ahead i.e. full of challenges. But I know that I will

be able to run along because I have my foundation firmly built in.

I thank all the people who have helped me in several different

ways that will go along in facilitating the commencement of a

wonderful journey.