UNIVERSITY OF SCIENCE & TECHNOLOGY CHITTAGONG

Faculty of Business Administration

Management & Organizational Behavior Course Outline

Course Information Instructor Information

Course Name : Management & Organizational Behavior Instructor : Rupam Chowdhury
Course Code : EMBA (M 605), MBM (EM 101) MBA (UEL, UK), MCMI, BBA (CU, BD)
Credit Hour/No of Credit :3 Assistant Professor, FBA, USTC
Total Marks : 100 Email : [email protected]
Program : EMBA & MBM
Office Cubicle : Level - 4, Room No - 507
Level : 1st Semester
Session : Contact Hours : Hours 8.30 am – 1 pm
Prerequisites : Graduate Standing (Saturday to Thursday)
or by appointment.

Rationale:
The main idea behind this course is to equip students with the knowledge to understand, predict
and control human behavior and help their current or future organizations in becoming more
efficient and effective managers.

Course Objectives:
This course mainly focuses on the managerial practices and the behavior of the individuals and
groups within organizations. It explores the links between the structure and culture of
organizations and how these interact and influence the behavior of the workforce.

Course Description:
In this course we will cover some concepts and theories related to management and
organizational behavior. The field of organizational behavior, as we generally call it, is the study
of human behavior within organizations. That is, what people think, how they feel, why they
think, feel and act in a certain way. If we can find answers to the above questions then we can
exercise better control over human behavior and channelize it towards a more efficient and
effective functioning of the organization. In this course we will study individuals singularly, as
well as in the form of teams and groups, and try to get an understanding of individual
characteristics and group dynamics that shape individual attitudes and behaviors. In addition, we
will also talk about some system level components like, organizational culture and major
management functions.

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 Brief Course Contents:

Lesson 1: Managers and Managing

Lesson 2: The Evolution of Management Thought
Lesson 3: Values, Attitudes, Emotions, and Culture: The Manager as a Person
Lesson 4: Ethics and Social Responsibility
Lesson 5: Managing Diverse Employees in a Multicultural Environment
Lesson 6: Managing Organizational Structure and Culture
Lesson 7: Human Resource Management
Lesson 8: Motivation
Lesson 9: Leadership
Lesson 10: Effective Groups and Teams
Lesson 11: Promoting Effective Communication
Lesson 12: Managing Conflict, Politics, and Negotiation

Detailed Content Outline:

Learning Outcomes (LOs) Course Content Teaching- Assessment Remarks

Learning Strategy
Learner will be able to: Strategy
LO1-1 Describe what management is, why Managers and Lecture, Case Test, Assignment:
management is important, what managers do, and Managing –study Assignment Case Study
how managers utilize organizational resources Discussion, Interpretation
efficiently and effectively to achieve organizational Group
goals. Discussion
LO1-2 Distinguish among planning, organizing,
leading, and controlling.
LO1-3 Differentiate among three levels of
management, and identify the tasks and
responsibilities of managers at different levels in the
organizational hierarchy.
LO1-4 Distinguish between three kinds of managerial
skill, and explain why managers are divided into
different departments to perform their tasks more
efficiently and effectively.
LO1-5 Discuss the principal challenges managers face
in today’s increasingly competitive global
environment.
LO2-1 Describe how the need to increase The Evolution of Lecture, Case Test, Assignment:
organizational efficiency and effectiveness has Management –Study Assignment Case Study
guided the evolution of management theory. Thought Discussion, Interpretation
LO2-2 Explain the principle of job specialization and Group
division of labor, and tell why the study of person– Discussion
task relationships is central to the pursuit of
increased efficiency.
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LO2-3 Identify the principles of administration and
organization that underlie effective organizations.
LO2-4 Trace the changes in theories about how
managers should behave to motivate and control
employees.
LO2-5 Explain the contributions of management
science to the efficient use of organizational
resources.
LO2-6 Explain why the study of the external
environment and its impact on an organization has
become a central issue in management thought.
LO3-1 Describe the various personality traits that Values, Attitudes, Lecture, Case Test, Assignment:
affect how managers think, feel, and behave. Emotions, and –Study Assignment Case Study
LO3-2 Explain what values and attitudes are and Culture: The Discussion, Interpretation
describe their impact on managerial action. Manager as a Group
LO3-3 Appreciate how moods and emotions Person Discussion
influence all members of an organization.
LO3-4 Describe the nature of emotional intelligence
and its role in management.
LO3-5 Define organizational culture and explain how
managers both create and are influenced by
organizational culture.
LO4-1 Explain the relationship between ethics and Ethics and Social Lecture, Case Test, Assignment:
the law. Responsibility –Study Assignment Case Study
LO4-2 Differentiate between the claims of the Discussion, Interpretation
different stakeholder groups that are affected by Group
managers and their companies’ actions. Discussion
LO4-3 Describe four rules that can help companies
and their managers act in ethical ways.
LO4-4 Discuss why it is important for managers to
behave ethically.
LO4-5 Identify the four main sources of managerial
ethics.
LO4-6 Distinguish among the four main approaches
toward social responsibility that a company can take.
LO5-1 Discuss the increasing diversity of the Managing Diverse Lecture, Case Test, Assignment:
workforce and the organizational environment. Employees in a –Study Assignment Case Study
LO5-2 Explain the central role that managers play in Multicultural Discussion, Interpretation
the effective management of diversity. Environment Group
LO5-3 Explain why the effective management of Discussion
diversity is both an ethical and a business imperative.
LO5-4 Discuss how perception and the use of
schemas can result in unfair treatment.
LO5-5 List the steps managers can take to effectively
manage diversity.
LO5-6 Identify the two major forms of sexual
harassment and how they can be eliminated.
LO6-1 Identify the factors that influence managers’ Managing Lecture, Case Test, Assignment:
choice of an organizational structure. Organizational –Study Assignment Case Study
LO6-2 Explain how managers group tasks into jobs Structure and Discussion, Interpretation
that are motivating and satisfying for employees. Culture Group
Discussion

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LO6-3 Describe the types of organizational structures
managers can design, and explain why they choose
one structure over another.
LO6-4 Explain why managers must coordinate jobs,
functions, and divisions using the hierarchy of
authority and integrating mechanisms.
LO6-5 List the four sources of organizational culture,
and explain why and how a company’s culture can
lead to competitive advantage.
LO7-1 Explain why strategic human resource Human Resource Lecture, Case Test, Assignment:
management can help an organization gain a Management –Study Assignment Case Study
competitive advantage. Discussion, Interpretation
LO7-2 Describe the steps managers take to recruit Group
and select organizational members. Discussion
LO7-3 Discuss the training and development options
that ensure organizational members can effectively
perform their jobs.
LO7-4 Explain why performance appraisal and
feedback is such a crucial activity, and list the choices
managers must make in designing effective
performance appraisal and feedback procedures.
LO7-5 Explain the issues managers face in
determining levels of pay and benefits.
LO7-6 Understand the role that labor relations play in
the effective management of human resources.
LO8-1 Explain what motivation is and why managers Motivation Lecture, Case Test, Assignment:
need to be concerned about it. –Study Assignment Case Study
LO8-2 Describe from the perspectives of expectancy Discussion, Interpretation
theory and equity theory what managers should do Group
to have a highly motivated workforce. Discussion
LO8-3 Explain how goals and needs motivate people
and what kinds of goals are especially likely to result
in high performance.
LO8-4 Identify the motivation lessons that managers
can learn from operant conditioning theory and social
learning theory.
LO8-5 Explain why and how managers can use pay as
a major motivation tool.
LO9-1 Explain what leadership is, when leaders are Leadership Lecture, Case Test, Assignment:
effective and ineffective, and the sources of power –Study Assignment Case Study
that enable managers to be effective leaders. Discussion, Interpretation
LO9-2 Identify the traits that show the strongest Group
relationship to leadership, the behaviors leaders Discussion
engage in, and the limitations of the trait and
behavior models of leadership.
LO9-3 Explain how contingency models of leadership
enhance our understanding of effective leadership
and management in organizations.
LO9-4 Describe what transformational leadership is,
and explain how managers can engage in it.

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LO10-1 Explain why groups and teams are key Effective Groups Lecture, Case Test, Assignment:
contributors to organizational effectiveness. and Teams –Study Assignment Case Study
LO10-2 Identify the different types of groups and Discussion, Interpretation
teams that help managers and organizations achieve Group
their goals. Discussion
LO10-3 Explain how different elements of group
dynamics influence the functioning and effectiveness
of groups and teams.
LO10-4 Explain why it is important for groups and
teams to have a balance of conformity and deviance
and a moderate level of cohesiveness.
LO10-5 Describe how managers can motivate group
members to achieve organizational goals and reduce
social loafing in groups and teams.
LO11-1 Explain why effective communication helps Promoting Lecture, Case Test, Assignment:
an organization gain a competitive advantage. Effective –Study Assignment Case Study
LO11-2 Describe the communication process, and Communication Discussion, Interpretation
explain the role of perception in communication. Group
LO11-3 Define information richness, and describe the Discussion
information richness of communication media
available to managers.
LO11-4 Describe the communication networks that
exist in groups and teams.
LO11-5 Explain how advances in technology have
given managers new options for managing
communication.
LO11-6 Describe important communication skills that
managers need as senders and as receivers of
messages and why it is important to understand
differences in linguistic styles.
LO12-1 Explain why conflict arises, and identifies the Managing Conflict, Lecture, Case Test, Assignment:
types and sources of conflict in organizations. Politics, and –Study Assignment Case Study
LO12-2 Describe conflict management strategies that Negotiation Discussion, Interpretation
managers can use to resolve conflict effectively. Group
LO12-3 Understand the nature of negotiation and Discussion
why integrative bargaining is more effective than
distributive negotiation.
LO12-4 Describe ways in which managers can
promote integrative bargaining in organizations.
LO12-5 Explain why managers need to be attuned to
organizational politics, and describe the political
strategies that managers can use to become
politically skilled.

Text Books/Required Readings:

Jones, G.R., & George, J.M. (2011). Contemporary Management, 7th ed., McGraw-Hill/Irwin.
Weihrich, H., Cannice, M.V., & Koontz, H. ( ). Management – A Global and Entrepreneurial

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Recommended/Supplementary Readings:
Mullins, L. J. (2005). Management and Organizational Behavior, 7th ed., Pearson Education
Limited.

Transferrable Skills:

Skills How they will be developed?

Analyzing Information Exams Class Discussions Assignment
Creativity Presentation Assignment
Presentation Presentation Video Session
Research and inquiry Assignment Presentation
Communication Class Discussions Presentation
Problem-Solving Assignment
Good time management Examinations Assignment Presentation
Organize people Presentation Assignment

Assessment Policy: (USTC Prospectus, Page: 63)

Evaluation Percentage
Mid Term 20
Assignment & Presentation 10
Class Participation & Attendance 10
Final Examination (on total syllabus) 50
Viva Voce 10
Total 100

Grading Scale: (USTC Prospectus, Page: 63)

Numerical Grade Letter Grade Grade Point

80% and above A+ (A Plus) 4.0
75% to less than 80% A (A regular) 3.75
70% to less than 75% A- (A minus) 3.5
65% to less than 70% B+ (B Plus) 3.25
60% to less than 65% B (B regular) 3.0
55% to less than 60% B- (B minus) 2.75
50% to less than 55% C+ (C Plus) 2.5
45% to less than 50% C (C regular) 2.25
40% to less than 45% D 2.0
Less than 40% F 0.0

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Written Examination Assessment Rubric:

Criteria Score and

Grade
 Provides a thorough and supported analysis of the text 80% or above
 Factual statements made are accurate
 All statements made are relevant and informative [A+]
 Provides and supports at least one clear interpretation of the text 70% - 79%
 Factual statements made are accurate
 Most of the statements made are relevant and informative [A- to A]
 Provides some interpretation of the text 55%-69%
 Factual statements made are mostly accurate
 Significant number of irrelevant or repetitive statements [B- to B+]
 Attempts to provide interpretation of the text 40%-54%
 Factual statements are vague or inaccurate
 Significant number of irrelevant or repetitive statements or very few statements [D to C+]
 Provides no interpretation of text Below 40%
 Factual statements made are vague or inaccurate or absent
 Mostly irrelevant or repetitive statements or very few statements [F]

Policies for Assignment:

 Assignment will be provided to individual student or to a group of students.
 A submission deadline will be provided by which each and every student must need to hand
over his or her coursework to the instructor. Late submissions will lose one point per day
late.
 Students are highly required to prepare assignment by using their own analytical, language
and research skills. University’s existing rules will be applied for dealing with Plagiarism and
collusion issues.

Written Assignment Grading Rubric

Criteria Below Standard Complies Standards Above Standards

Insight A summary or contains Contains a decent analysis Contains an in-depth and
few to no analysis well written analysis
[Score: 0-10 marks] [Score: 20 marks] [Score: 25 marks]
Originality None or only minimal Includes original thoughts Includes original and
original thoughts included well-reasoned thoughts
[Score: 0-5 marks] [Score: 20 marks] [Score: 25 marks]
Format Minimum use of required Meets required format and Meets required format
and Length format and below pages or length but, contains some and length appropriately
word limit unwanted text and analysis
[Score: 0-10 marks] [Score: 20 marks] [Score: 25 marks]
Grammar Contains many grammar Contains less than five (5) Contains less than two
and and spelling errors minor spelling and (2) minor spelling and
Spelling grammar errors grammar errors
[Score: 0-10 marks] [Score: 20 marks] [Score:25marks]
Note: Assignment would be marked on 100 first and then converted into the stipulated marks

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 Assignment must be computer processed. Hand written assignment will not be accepted.
 Appropriate referencing (preferably: Harvard Referencing System) must be followed in case
of both inside citation and reference list.

Presentation:
All students are required to present a particular case or issue. The presentation will be either in
form of individual or group-based presentation. Use of Microsoft PowerPoint slide is a must.
Details will be provided in the class.

Presentation Grading Rubric

Criteria Below Standard Developing Stage Advanced Level

Use of No visual aids or Visual aids used, but aids Visual aids are clear and
Visual Aid confusing, distracting do not add to the verbal necessary additions to
visual aids presentation the presentation
[Score: 0-10 marks] [Score: 20 marks] [Score: 25 marks]
Performance No attempt to engage Attempts to engage Performance is dynamic,
with audience; no audience though not engaging, and clearly
evidence of preparation successfully rehearsed
[Score: 0-10 marks] [Score: 20 marks] [Score: 25 marks]
Professionalism Poor compliance with Moderate compliance with Excellent compliance
required dress code, required dress code, with required dress code,
pronunciation, body pronunciation, body pronunciation, body
language and timing language and timing language and timing
[Score: 0-10 marks] [Score: 20 marks] [Score: 25 marks]
Knowledge Presenter makes Presenter shows mastery Presenter has mastery of
significant mistakes of presented materials but presentation content and
about material struggles with related related material
material
[Score: 0-10 marks] [Score: 20 marks] [Score: 25 marks]
Note: Presentation would be marked on 100 first and then converted into the stipulated marks

Class Attendance and Behavioral Policy:

 Students are expected to attend all the scheduled classes and be on time.
 Students are instructed to interact in English all the time.
 Students are encouraged to do active participation in the class discussion.
 Learners are instructed to submit their coursework/assignment within deadline.
 Learners are also recommended to follow formal dress code in the presentation session.
 Using mobile phone inside the class and exam room is strictly prohibited.

Additional Policies: (USTC Prospectus, Pages: 57 & 58)

 Student obtaining ‘D’ or ‘C’ in any subject may opt to either sit for an improvement
examination in order to upgrade their grades or repeat the course in the following semester
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 whereby the latter will be added to CGPA. Students with ‘F’ grade or absentees in the
examination of the course must repeat the course.
 Students having 70 percent class attendance will be allowed to sit for the final exam without
any penalty. But, students with below 70 percent attendance will subject to pay non-collegiate
fees BDT 1000/- per course and BDT 2000/- per course if attendance below 60 percent.
Student with less than 50 percent class attendance will not be allowed to sit for the final
examination excepting strong medical reasons subject to the consideration of the authority.
 Any form of unfair means in the examination by a student will lead to strong disciplinary action
up to expulsion from the University, depending on the decision of the authority and severity
of the offense.

Teaching & Learning Methods

As an instructor, I will try to incorporate a variety of learning techniques in this course. There will
be power-point slides that will be provided to the students. Assignments will be given to
individual or group of students. In addition there will be video session for audio-visual learning
on certain topics. There will be mini case discussions on several topics almost every week and
students will also be required to review additional resources like Harvard Business Review. In my
role as an instructor, I will try my best to guide you and facilitate the learning process by creating
a class environment that is open, communicative, and respectful with adequate and timely
feedback to students.

N.B: Instructor reserves the right to make any alteration of this course outline if required