N-series

Thin Clients
for Citrix HDX

User Manual

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 NComputing N-series User Manual rev11.09.12

Important Notices
Please note that reproduction of this User Manual in whole or in part, without express written
permission from NComputing, is not permitted.

NComputing reserves the right to make improvements and/or changes to this User Manual and to the
products, programs and/or specifications described herein at any time without notice. Information
contained in this document may have been obtained from internal testing or from a third party.
NComputing shall not be liable for any direct, indirect, special, incidental or consequential damages in
connection with the use of this material. The latest version of this User Manual can be downloaded from
the “Documentation” page in the Support section of the NComputing website at:
www.ncomputing.com

Refer to the Limited Hardware Warranty applicable to your region for information on what is and what
is not covered by the warranty, your responsibilities, exclusions, and how to obtain service. It is your
responsibility to download a copy of the warranty at the time of purchase to keep for your records. The
warranty can be downloaded from the “Documentation” page in the Support section of the NComputing
website.

This product gives users shared access to computer resources. It is not a computer, and may not
support all software applications, especially high-resolution graphics applications or 3D games that are
designed to be supported by stand-alone computers. Similarly, it may not support all hardware
peripherals that are designed to be supported by stand-alone computers.

Refer to your computer operating system and application software vendors’ license agreements for
information on using these products with NComputing systems. Additional software licenses may be
required.

The NComputing hardware and software products described in this user manual are protected by
numerous granted and pending U.S. and international patents. Some components of NComputing
products utilize open-source software. Please refer to the GPL Declarations section of this User Manual
for more information.

Your N-series purchase was bundled with an entitlement

to vSpace Management Center and Premium Support
Review section 4.1 of this manual to learn more about claiming your vSpace Management Center
license(s) and access to NComputing Premium Support.

© 2003-2012 NComputing Inc. All rights reserved. NComputing and Numo are registered trademarks of NComputing Inc. – USA.
VESA is a trademark of Video Electronics Standards Association. Kensington is a trademark of ACCO World Corporation. All
other trademarks are the property of their respective owners.

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TABLE OF CONTENTS
Important Notices ......................................................................................................................................... 2
Regulatory Compliance ................................................................................................................................. 4
FCC Information ........................................................................................................................................ 4
GPL Declarations ....................................................................................................................................... 5
Safety Information ........................................................................................................................................ 5
1.0 N-series Overview ................................................................................................................................... 6
1.1 N-series models................................................................................................................................... 6
1.2 N-series Package Contents.................................................................................................................. 7
1.3 N-series Peripheral Connections......................................................................................................... 7
1.4 VESA Mount ........................................................................................................................................ 8
1.5 Citrix Requirements ............................................................................................................................ 8
1.6 Secondary Display Adapter ................................................................................................................. 9
2.0 Device Configuration............................................................................................................................. 10
2.1 The XenDesktop Tab ......................................................................................................................... 11
2.2 The General Tab ................................................................................................................................ 12
2.3 The Display Tab ................................................................................................................................. 13
2.4 The Audio Tab ................................................................................................................................... 13
2.5 The Network Tab ............................................................................................................................... 14
2.6 The Date / Time Tab .......................................................................................................................... 15
2.7 The Keyboard Tab ............................................................................................................................. 16
2.8 The Security Tab ................................................................................................................................ 16
3.0 Connecting to your Citrix Environment ................................................................................................ 17
4.0 Support and Additional Resources........................................................................................................ 18
4.1 Accessing your vSpace Management Center License(s) and Premium Support Entitlement........... 18
4.2 DHCP Options for Automatic N-series Configuration ....................................................................... 19
4.3 NComputing Technical Support ........................................................................................................ 25
4.4 Additional Information on Citrix products and support ................................................................... 25
Disclaimers and Legal Information ......................................................................................................... 25

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Regulatory Compliance
FCC Information
This equipment has been tested and found to comply with the limits for a class B digital device, pursuant
to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try and correct the interference by one
or the following measures:

 Reorient or relocate the receiving antenna

 Increase the separation between the equipment and the receiver
 Connect the equipment to a power outlet on a circuit different from which the receiver is
connected
 Consult your dealer or an experienced radio TV technician for help

Changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.

European Community:

Disposal Information:

This symbol means that according to local laws and regulations your product should be disposed of
separately from household waste. The separate recycling of your product will help ensure that it is
recycled in a manner that protects human health and the environment.

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GPL Declarations
The NComputing N-series access device contains – in part – some free software (software licensed in a
way that ensures your freedom to run, copy, distribute, study, change and improve the software). This
free software is also contained in the N-series firmware update files that are distributed online. The free
software contained within the N-series firmware includes a version of X-LOADER, U-BOOT, LINUX,
LIBSYSFS, LIBUCI, LIBUSBIP, ETHTOOL, UCLIBC, QT and BUSYBOX.

Further, for at least three (3) years from the date of distribution of the applicable product or software,
we will give to anyone who contacts us at [email protected], for a charge of no more
than our cost of physically performing source code distribution, a machine-readable copy of the
complete corresponding source code for the version of the software that we distributed to you. For
additional information refer to this page on the NComputing website:
www.ncomputing.com/gplcodedownload

Safety Information
Refer to the following to prevent any physical injury or loss of assets caused by damage to the product.

A user must read this User Manual carefully before use and properly follow the instructions.

 Make sure that the place of installation is not too hot (above 35˚C), too cold (below 0˚C), or too
wet (above 85% relative humidity).
 Avoid any severe impacts to the product
 Make sure that the product is not exposed to direct sunlight or any hot machinery.
 Please keep the product away from any items which have strong magnetic properties.
 Do not disassemble, repair or rebuild the product.
 Please properly route all cables and power cords to avoid a tripping hazard. An electric shock,
fire, damage to the product or physical injury may occur as a result of tripping over the cable.

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1.0 N-series Overview

The NComputing N-series HDX-ready Citrix access device utilizes powerful third-generation Numo™ 3
Software on Chip technology to deliver a high-performance, affordable client for Citrix environments.
This user manual will walk you through the differences between each of the different N-series models
and explain their basic functionality.

1.1 N-series models

The N-series is available in three distinct versions; the N400, N500, and N500w. The entry level N400 is
the thin client of choice for task workers and those workers with light multimedia needs. The N500 adds
client-side video rendering to enable the delivery of full 1080p multimedia content, improved network
capabilities, as well as options for dual monitor and wireless connectivity.

N400 N500 N500w

N400

N400 N500 N500w

Network Bandwidth 10/100 10/100/1000 10/100/1000
Onboard Memory 256 MB 512 MB 512 MB
Video Playback 720p 1080p 1080p
4x USB 2.0 Ports   
DVI Video Output   
Optional Dual Monitor Support  
Wireless Network Connectivity 

NOTE: The N500w supports secured wireless networks with visible SSIDs using WPA or WPA2.

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1.2 N-series Package Contents

When you unpack your N-series device, you will find the following items: N-series device, N-series Quick
Installation Guide, VESA Mounting bracket with screws, and 12V Power adapter.

1.3 N-series Peripheral Connections

Each of the different models within the N-series lineup feature the following peripheral options listed
below from left to right in order of appearance on the device.

Front

Back

Front of Device Back of Device

Power On/Off/Reset Switch Wireless Network Antennae (N500w only)
2x USB 2.0 Ports 2x USB 2.0 Ports
Analog Speaker Port RJ45 Ethernet Port
Analog Microphone Port DVI Monitor Port
12V DC Power Port
Kensington Security Lock

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1.4 VESA Mount

Included with each N-series device is a VESA mount which can be used to attach the N-series device to
the back of any VESA compatible monitor, as shown below.

1.5 Citrix Requirements

To utilize the N-series device, you will need access to a Citrix environment. The N-series is compatible
with the following Citrix environments:

 XenDesktop versions 5.0, 5.5, and 5.6

 XenApp 5, versions 6 and 6.5
 VDI-in-a-box 5.0 and 5.1

For more information on the installation and configuration of Citrix environments, visit
http://www.citrix.com/lang/English/home.asp

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1.6 Secondary Display Adapter

For deployments requiring two monitors per user,
NComputing offers the N-series Secondary Display
Adaptor. This accessory is offered in VGA and DVI
models and is optimized for use with productivity
applications and 2D graphics content.

The Secondary Display Adaptor makes use of DDC

interface technology, allowing it to automatically scale
its output to the full native resolution of most
monitors.

Installing the Secondary Display Adaptor

1. With the N-series powered off, connect the Secondary Display Adaptor to the lower USB port on
the back of the device. This USB port is marked with a keyboard symbol.

Note: You can relocate your USB keyboard to either of the USB ports on the front of the N-
series. If you have run out of USB ports, a powered USB hub can be connected to either of
the USB ports on the front the N-series device to support additional connections.

2. Connect your second monitor to the Secondary Display Adaptor and turn it on.

3. Turn on your N-series device.

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2.0 Device Configuration

It is strongly recommended that before connecting your N-series for the first time, you review the
configuration options to ensure that they conform to the needs of your environment.

You can reach the configuration screen by clicking the gear icon to the bottom left of the initial Log-in
screen. Next to the gear icon is a dropdown that will allow you to change your keyboard layout to match
a number of regional and national standards, as shown above.

Once in the configuration screen, you can return to the Log-in screen at any time using the “Home”
button. Remember to SAVE your configuration changes as you apply them using the “Save” button to
the bottom left of the configuration window.

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2.1 The XenDesktop Tab

The XenDesktop tab is used to point your N-series device to your XenDesktop Services Site as well as
configure certain application behaviors.

 Auto-configure (DHCP)* – Instructs the N-series device to obtain XenDesktop Services

Site information automatically via DHCP (requires that you configure your DHCP server to
distribute this information).

 Name/URL – Use this field if you wish to manually enter the IP, URL, or Fully Qualified
Domain Name of your XenDesktop Services Site.

 Use Citrix Access Gateway – Enabling this feature will allow your N-series device to
access your Citrix environment securely from outside your network via the Citrix Access
Gateway.

 Auto-launch if only one application is published – If your XenDesktop

environment is configured to only publish a single application to the user session obtained by a
given device, you can use this feature to automatically launch that application on login.

 Auto-logoff on last application quit – Enabling this feature will cause your N-series
device to automatically log out if all applications are closed.

*Note: You can configure your DHCP server to automatically provide your N-series device(s) with
XenDesktop server information. This eliminates the need for you to manually configure this setting for
each device. Review section 4.2 DHCP Options for Automatic N-series Configuration for more
information.

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2.2 The General Tab

The General Tab displays basic device information, is used to manage the connection between your
N-series device and vSpace Management Center servers, and allows you to update your device
firmware.

 Device Info – Here you can provide an identifying name for your device in the Name field,
and view the device’s model, serial number, MAC address, and firmware version.
 vSpace Manage Center*
o Enable auto-discovery – Instructs your N-series device to automatically search for
and connect to vSpace Management Center servers within its subnet.
o Name / IP – Here you can manually enter the IP or Fully Qualified Domain Name of a
vSpace Management Center server within your network.
o Reset zone membership – Enabling this feature will clear any previous zone
membership information as the device joins a new vSpace Management Center server.
 Firmware
o Username / Password – Enter the username and password of the FTP server
you’ve stored your updated N-series firmware on.
o URL – Enter the URL of the FTP server you’ve stored your updated N-series firmware
on.
o Update – Once you’ve specified the above information, press the Update button to
begin a firmware update.

*Note: You can configure your DHCP server to automatically provide your N-series device(s) with
vSpace Management Center server information. This eliminates the need for you to manually configure
this setting for each device. Review section 4.2 DHCP Options for Automatic N-series Configuration for
more information.
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2.3 The Display Tab

The Display Tab contains settings for monitor resolution as well as screen saver functionality.

 Resolution Dropdown – Use the Resolution dropdown menu to select your desired monitor
resolution.
 Screensaver Delay – The N-series can be instructed to turn off its video signal after a
predefined period of idle time. Use this slider to enable this feature and define the desired idle
period.

2.4 The Audio Tab

The Audio Tab allows you to configure audio input and output settings.

The Audio Tab contains the following options:

 Enable speakers – When checked, enables sound.
 Enable microphone – When checked, enables microphone input.
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2.5 The Network Tab

The Network Tab allows you to configure N-series device network settings as well as change the device
name.

The Network tab includes the following options:

 Interface*
o Wired – Select to use a physical Ethernet connection.
o Wireless – Select to user a wireless network connection.
 Obtain IP address
o Automatically (DHCP) – Instructs the N-series device to automatically obtain its
network configuration via DHCP.
o Manually – Allows you to manually configure the N-series device’s network settings.
 IP - Enter the desired IP address for the N-series device.
 Netmask - Enter the desired Netmask for the N-series device.
 Gateway - Enter the desired Gateway for the N-series device.
 Primary DNS - Enter the address of your primary DNS server.
 Secondary DNS – Enter the address of your secondary DNS server (if applicable).
 PING – Enter an IP address and press the button marked “P” to test your network connectivity.
 SSID* – Click the “N” button to view and select from the currently visible wireless networks.
 Security* – Select the type of security used by your wireless network.
 Key* – Enter the security key appropriate for your wireless network. Click the “P” button to
hide or show the password.

* Denotes a feature only available on the N500w

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2.6 The Date / Time Tab

The Date/Time Tab is used to set the internal clock of the N-series device.

The following settings are available under the System Date section:
 Time zone Dropdown – Select the appropriate time zone from this dropdown menu.
 Set date/time automatically – Enables the use of the NTP service to obtain automatic
date/time information via your network.

 Time server – This field allows you to specify the NTP enabled time server you wish to use for
your device.

 Date / Time – Click on these fields to set the current date and time.
 Apply Now – Press the Apply Now button to finalize your settings.

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2.7 The Keyboard Tab

The Keyboard Tab provided access to localized keyboard layout support.

Use the dropdown menu featured on this screen to select a keyboard layout appropriate for your
deployment.

2.8 The Security Tab

The Security Tab allows you to password protect your device settings and manage your security
certificates.

 Settings Password – Enabling this feature and entering a password in the field provided will
prevent other users from making changes to your device settings unless they have the specified
password.

 Root CA Certificates – This field lists the certificates currently loaded on your device. You
can manage certificates by specifying a certificate URL in the field provided and using the
Add/Remove buttons.
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3.0 Connecting to your Citrix Environment

From the initial Log-in screen, enter the User Name, Password, and Domain information of the Citrix
Environment you wish to connect to. Once this information is entered, press the “LogOn” button.

Once you’ve logged into your Citrix environment, you’ll be presented with a standard Citrix desktop
layout as shown below. From this screen you can return to the Log-in screen by clicking “Log Off”
towards the top of the window. You can lock your desktop using the “Lock” button, and unlock the
desktop using the same password you used to log into your Citrix environment. The search bar at the
top of the window can be used to locate applications available to your Citrix environment.

The “Home” icon on the left side of the screen returns you to this default desktop layout. The “Apps”
icon allows you to browse through available applications and environments. Click the “Add Apps” button
in the center of the screen to create shortcuts for available applications and environments.
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4.0 Support and Additional Resources

4.1 Accessing your vSpace Management Center License(s) and Premium Support
Entitlement
Your N-series thin client was bundled with an entitlement to receive the NComputing vSpace
Management Center software along with one (1) year of Premium Support. To activate these
entitlements follow these steps:

1. Go to: http://www.ncomputing.com/enroll

a. If you already have an account on ncomputing.com – login at the prompt and fill out all
the fields.

- If you do not have an account – follow the links to create an account (this also
gives you access to various resources including posting on the NComputing
Community) - make sure you enter your e-mail address correctly as this will be
used to deliver your licenses and entitlement information

- Return to the http://www.ncomputing.com/enroll page and fill out all the

fields

b. Click “Submit”

2. You will receive an e-mail confirmation immediately after your submit your request.

3. Within 2 business days you will receive an e-mail that includes:

a. License key(s) for activating your vSpace Management Center installation (see vSpace
Management Center user manual for details)

b. Link to activate your Premium Support entitlement.

You will now have everything you need to begin taking advantage of your Premium Support
account as well as the remote management features of vSpace Management Center.

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4.2 DHCP Options for Automatic N-series Configuration

This section of the manual will assist administrators in configuring their Microsoft Windows DHCP
server(s) to allow the NComputing N-Series to automatically connect to XenDesktop and vSpace
Management Center environments. For the purpose of this user manual, we’ll be illustrating this process
using Server 2003 and Server 2008 R2. It should be noted however that any DHCP server can be used.
If you are already familiar with the administration of DHCP servers and the creation of option tags, feel
free to skip to the N-series DHCP Tags section of this guide for a list of tags that the N-series supports.

For those less familiar with DHCP administration, the following pages describe how to access the DHCP
settings in Server 2003 and Server 2008 respectively.

Accessing DHCP Settings in Windows Server 2003

From the DHCP server:

1. From the Start Menu click “Manage Your Server”

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2. Click “Manage this DHCP server” as seen below:

3. Select DHCP and click “Set Predefined Options” as seen below.

4. Proceed to the N-series DHCP Tags section of this guide for a description of available DHCP tags
and instructions for adding them to your DHCP server.

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Accessing DHCP Settings in Windows Server 2008

From the DHCP Server:

1. Right-click Computer and select “Manage”

2. From the Computer Management window, open the Roles section and then the DHCP Server
section as seen below.

3. Open the DHCP Server Name in question, right-click on IPv4, and select “Set Predefined
Options”. You are now ready to specify which DHCP tags you wish to add to your N-series
environment. Each of the potential tags and their functions are explained in the next section of
this guide.
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N-series DHCP Tags

The N-series can make use of several DHCP tags and functions. This section will walk you through adding
the tags and functions appropriate for your deployment.
1. From the Predefined Options and Values window, click the “Add” button.

2. Select and implement your chosen tags by filling out the Name, Data type, Code, and
Description fields as specified below. Note that the “STRING VALUE” is used later in step 5.

XenDesktop Tag 181

This tag will automatically link your N-series Name XenDesktop*
device(s) with their designated XenDesktop Data Type String
server(s). Code 181
Description Default XenDesktop server
STRING VALUE (The IP, URL, or Fully Qualified
Domain Name of your
XenDesktop server.)
Notes *We recommend you use
“XenDesktop” plus the IP
address or URL of your
XenDesktop server to
differentiate this tag from any
future tags you might add.

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NComputing CMF Tag 171

This tag will automatically link your N-series Name VMC*
device(s) with their designated vSpace Data Type String
Management Center server. Code 171
Description Default vSpace Management
Center Server
STRING VALUE (The IP or Fully Qualified Domain
Name of your vSpace
Management Center server)
Notes *We recommend you use “VMC”
plus the IP address or URL of
your vSpace Management
Center server to differentiate
this tag from any future tags you
might add.
N-series Firmware Tag 172
This tag allows you to direct your N-series Name N-series Firmware URL
devices to a server that you have created to Data Type String
store and distribute N-series firmware. Code 172
Description Address of firmware update
Use this tag to store the firmware server’s server.
network address. STRING VALUE (The FTP, HTTP, or HTTPS
address of your firmware
If your firmware server requires a username server.)
and password, use tags 173 and 174 to store Notes If the server you are storing N-
those details. series firmware on requires a
username and password, add
NComputing CMF Tags 173 and
174 to store that information.
N-series Firmware Tag 173
Use this tag in conjunction with 172 to store the Name N-series Firmware Username
firmware server’s username (if username and Data Type String
password are required). Code 173
Description Address of firmware update
server.
STRING VALUE (The FTP, HTTP, or HTTPS
address of your firmware
server.)
Notes This tag is only required if the
server you are storing N-series
firmware on requires a
username.

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N-series Firmware Tag 174

Use this tag in conjunction with 172 to store the Name N-series Firmware Password
firmware server’s password (if username and Data Type String
password are required). Code 174
Description Address of firmware update
server.
STRING VALUE (The FTP, HTTP, or HTTPS
address of your firmware
server.)
Notes This tag is only required if the
server you are storing N-series
firmware on requires a
password.

To the right is an example of a completed

entry (in this case, the VMC 171 tag).

3. You can now verify that the tag you created has been saved by clicking on the Option Name
drop down (see image below) and searching for the tag(s) in question.

4. Once again from the Predefined Options and Values window, select each tag and fill in the Value
field with the string values specified earlier in step 2.

a. Example: For Tag 171, the string value

would be the IP address or Fully
Qualified Domain Name of your
vSpace Management Center server.

b. Note: For tags that accept IP

addresses, you can enter multiple IP
addresses so long as each IP is
separated by a semi-colon (;).

5. Once your entries are complete, click “OK”.

Your DHCP Tags are now configured. You may
now exit Server Management.

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4.3 NComputing Technical Support

For additional technical documentation, solutions, and how-to’s, visit
http://www.ncomputing.com/kb/

To request Technical Support for NComputing products, please visit the NComputing Support
page at http://www.ncomputing.com/support

4.4 Additional Information on Citrix products and support

For additional information and support for Citrix products and environments, visit
http://www.citrix.com/lang/English/home.asp

Disclaimers and Legal Information

Information contained in this document may have been obtained from internal testing or from a third party.
This information is for informational purposes only. Information may be changed or updated without
notice. NComputing reserves the right to make improvements and/or changes in the products, programs
and/or specifications described herein anytime without notice. All NComputing software is subject to
NComputing intellectual property rights and may be used only in conjunction with Genuine NComputing
hardware and in accordance to the NComputing End User Licensing agreement and Terms of Use.

www.ncomputing.com

©Copyright 2003-2012 NComputing, Inc. All rights reserved. NComputing is the property of NComputing.
Other trademarks and trade names are the property of their respective owners. Specifications are subject to change without notice.
Performance may vary, depending on the configuration of the shared computer.

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