Executive Post Graduate Diploma in Management

Subject: Principles of Management

Sample Question paper (Reference only)

Level 1: Objective Type (2 marks each)

1. Management function are____________________.

Bossing, Chatting, Loafing and Controlling
Issuing circulars, writing letter, drafting memos and
touring places
To produce and market  Planning, Organizing, Leading and Controlling

2. As a Top Manager, Mr. Govind addresses the media to convey the companys important plans and
other relevant information. In doing so, he is playing a role of a(n)____________________.

Negotiator
Monitor  Spokes person
Disturbance handler

3. THERBLIGS are____________________.
 A classification schemes to label basic hand motions
A food item marketed by Mc Donald
A
drink sold by coco-cola
A Management term to indicate the use of thread

4. Mr.Krishna is working in an organization, characterized by a clearly defined hierarchy, detailed rules

and regulations and impersonal relationships. In this case, the organization is an example
of____________________.

Flexible organization  Bureaucracy
Matrix organization
None of the above

5. As a Manager, Mr.Shama is using Statistics, Mathematic, forecasting techniques, etc. in his work,
his approach to Management can be classified as____________________.

Scientific
Bureaucratic  Quantitative
None of the above

6. The terms Stakeholders connotes____________________.

Only shareholders
Staff and shareholders
Customers and shareholders  None of the
above

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7. ABC company maintains significant operations in multiple countries but are managed from a base in
the home country, in this scenario ABC is a____________________.
 Multinational corporation (MNC)
Transnational corporation (TNC)
Borderless
organization
None of the above

8. Command economic means____________________.

An economic system which commands maximum market shares
An economic system in which
resources are primarily owned and controlled by the private sector  An economic system in which
all economic decisions are planned by a central government
None of the above

9. Mr.John the Chairman of ABC company is of the opinion that the managements only social
responsibility is to maximize profits. But Mr.Paul the Chairman of xyz company holds the view that
the managements social responsibility goes beyond making profits to include the improvement of
societys welfare. Mr.Johns view can be termed as____________________.

The socio economic view  A classical view
The political view
None of the above

10. After competing this EPGP program, you want a job as Personal Finance Planner with a minimum
salary of Rs.50,000/- per month and within 100 miles of your hometown. While searching, you
accept a job offer as business credit analyst - not exactly a personal financial planner but still in
finance field at a bank 50 miles from home with a starting salary of Rs.51,000/- per month. A more
comprehensive job search would have revealed a job in personal financial planning at a trust
company only 25 miles from your hometown and starting at a salary of Rs.60,000/- per month. Your
decision in having accepted the first job offer is instants of ____________________.

Rational decision making  Bounded rational decision making
Decision by intuition
None
of the above

11. High concern for people consigned with low concern for task is an example
of____________________management.

Auto creative  Country club
Task
Impoverished

12. Schedule preventive maintenance programmes on aircraft done by the airlines is an example
of____________________center.
 Feed forward
Concurrent
Feed back
None of the above

13. When using a computer word processing, the software alerts the user the miss spelt words or
incorrect grammatical usage. This is an instance of ____________________control.

Feed forward
Feed back  Concurrent
None of the above

14. Dell Company uses flexible manufacturing techniques and technology to custom-build computers to
customers specification. This is an example of____________________.

Mass production  Mass customization
Market segmentation
None of the above

15. All levels of management between the supervisory level and the top level of the organization are
termed____________________.
 Middle managers
First-line managers
Foremen
Supervisors

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16. It is estimated that in the United States, over____________________percent of all economic activity
is services.

51
35  78
15

17. Latex Foam Internationals investments in information technology enhancements resulted in both its
workforce and technology____________________.

Decreasing sales
Increasing retention  Increasing production capacity
Increasing sales

18. The____________________chain is the entire series of organizational work activities that add value
at each step beginning with the processing of raw materials and ending with finished product in the
hands of end users.

Financial
Ethical
Supply  Value

19. In its entirety, the____________________chain can encompass the suppliers suppliers to the
customers customers.

Ethical  Value
Financial
Supply

20. The better the ____________________the various chain participants, the better the
____________________.

(a)  Collaboration among
Cooperation among
Attitudes of
Commitment of

(b)
Productivity  Customer solutions
Customer relations
Employee relations

21. Under clan control, employee behaviours are regulated by____________________.

Peer pressure
Strict hierarchical mechanisms  Shared values and norms
Brainwashing

22. In the third and final step in the control process, managers can choose
between____________________possible courses of action in taking managerial action.
 Three
Five
Two
Four

23. The accumulated end results of all the organizations work activities are
called____________________.

Organizational planning  Organizational performance
Environmental scanning
Scenario
planning

24. The easiest way to increase the ratio of outputs to inputs would be to____________________.

Decrease the selling price of outputs  Increase the selling price of outputs
Increase the cost
of the input
Hire additional employees

25. ____________________is a measure of how appropriate organizational goals are and how well an
organization is in achieving those goals.

Competitor analysis
Situational effectiveness  Organizational
effectiveness
Environmental scanning
If choice a matches "Organizational effectiveness" set score to 2.

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26. ____________________value added is a measure of how much economic value is being created by
what a company does with its assets, less any capital investments the company has made in its
assets.

Principle
Real
Market  Economic

27. Studies have shown that ____________________value added is a predictor of

____________________value added.

(a)  Economic
Principle
Market

(b)
Economic  Market
Principle

28. The service profit chain is the service sequence from employees to customers to profit. According to
this concept, the companys strategy and service delivery system
determines____________________.

Employee retention  How employees service customers
How the firm performs in the short
run
How committed the firm is to its customers

29. Two areas in which the corporate governance is being reformed are the role of Boards of Directors
and ____________________.

Upper management
Executive compensation
Awarding of employee stock
options  Financial reporting

30. Leadership is____________________.

 The process of influencing a group toward the achievement of goals
Directing a group towards
the achievement of goals
A group that achieves goals
The function of influencing a group
towards the achievement of goals

31. Early leadership trait research sought____________________.

 Characteristics that might differentiate leaders from non-leaders
Identification of traits that
leaders could use
To clarify the need for leadership traits
And found the traits status of
leaders

32. In the University of Iowa behavioural studies, group members satisfaction levels were generally
____________________.

Higher under an autocratic leader in the long run
Improved when the leader was considerate of
the outcomes
Maintained when the leader was autocratic on the short run  Higher under a
democratic leader than under an autocratic one

33. The managerial grid uses____________________.

Two behavioural dimensions of leadership style
A two-dimensional grid for appraising
leadership styles
A two-dimensional grid for determining leadership styles  A two-dimensional
grid for assessing the dimensions of leadership styles

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34. Research on leadership made it increasingly clear that predicting leadership success
involved____________________.

Proper analysis of leader consideration for people and concern for production
Was more
complex than a few leadership styles
Hiring managers that could demonstrate and develop trust
with workers  Something more complex than isolating a few leader traits or preferable behaviours

35. Transactional leaders are leaders who guide____________________.

And direct groups towards their goals and tasks  Or motivate their followers in the direction of
established goals by clarifying role and task requirements
Or clarify the groups goals and
roles
And clarify the followers goals and task requirements

36. A leader, such as Bill Gates of Microsoft, who can inspire followers above their own self-interests
and can have a profound effect on their performance, is known as a(n)____________________.

Directive leader  Transformational leader
Informational leader
Transactional leader

37. Providing moral leadership involves addressing the____________________.

 Means that a leader uses in trying to achieve goals as well as the content of those
goals
Leadership style used
Ends of achieving goals
Gender issues

38. Carrie stopped Perry in the parking lot and just had to tell him
about____________________leadership, where leaders guide or motivate their followers in the
direction of established goals by clarifying role and task requirements.

Transformational
Situational
Attribution  Transactional

39. Carrie stopped Steve in the parking lot and just had to tell him
about____________________leadership, where leaders provide individualized consideration,
intellectual stimulation and possess charisma.

Attribution  Transformational
Charismatic
Transactional

40. If sales goals are not met, one option for Statco, Inc. would be to take managerial action. For
example, Mark suggests that management might look____________________.

To implement a benchmarking initiative
At industry standards
Adjust controls for cross-
cultural differences  To redesign the sales compensation plan

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Level 2: Descriptive Type (10 marks each)

1. Define management and also explain it illustrative. Explain Mintzbergs managerial roles.

2. Describe the characteristics of an organization and also explain how the concept of an organization
is changing.

3. Discus how the systems approach is appropriate for understanding management.

4. Define organizational culture. Also please explain the sources of organizations culture and describe
how culture is transmitted to employees.

5. Describe the characteristics of an ethical culture, an innovative culture and customer responsive
culture.

6. Describe the culture prevailing in your organization, covering, inter alias all its aspects including how
it is practiced day to day by the employees in your organization.

7. Contrast ethnocentric, polycentric and geocentric attitudes towards global business.

8. Define exporting, importing, licensing and franchising. Please illustrate with suitable examples.

9. Describe how organization can go green. Please illustrate with suitable examples.

10. What do you understand by the term managerial ethics? As a manager please outline, as to how you
will improve ethical behaviour in you organization, with examples?

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