Bank of America Helps Build Strong Communities by Creating Opportunities For People - Including Customers, Shareholders and Associates - To Fulfill Theirdreams.

"Bank of America helps build strong communities by
creating opportunities for

people — including customers, shareholders and associates — to fulfill
theirdreams."
Kenneth D. Lewis
CEO and President
Values
The following five values represent what we believe in as individuals and as a team, and how we
aspire to interact with our customers, our shareholders, our communities and one another.
 Doing the right thing

We have the responsibility to do the right thing for our customers, shareholders,
communities and one another.
 Trusting & teamwork
We succeed together, taking responsibility for our customers' satisfaction.
 Inclusive meritocracy
We care about one another, value one another's differences, focus on results and strive to
help all associates reach their full potential.
 Winning
We have a passion for achieving results and winning - for our customers, our
shareholders, our communities and one another.
 Leadership
We will be decisive leaders at every level, communicating our vision and taking action to
help build a better future.
RESUME N INTERVIEW TIPS
As you consider an opportunity with Bank of America, you should spend some time developing or updating
your resume. Your resume offers you a chance to market your skills, abilities, accomplishments and
experience. A good resume defines your qualifications as a job candidate and provides the hiring manager
with a favorable first impression of you.
Getting Started
Regardless of the position you are interested in, the starting points for building your resume are the same:
1. Determine the job or types of jobs you are interested in and research the responsibilities and
qualifications of those positions.
2. Think about why you can do the job and make a list of your skills that are relevant to the job.
3. Identify experiences and accomplishments that show your proficiency in the skills required for the
job.
4. Summarize your abilities, accomplishments and skills to a brief, concise document.
Do's and Dont's
As you develop your resume, keep these in mind:
Do be brief. Resumes should be 1-2 pages in length.

Do be upbeat and active in your wording.
Do emphasize what you have done clearly and concretely.
Do be neat and well-organized.
Do have others proofread and critique your resume. Spell-check the document. Make it error-free.
Do use high-quality, white or light-colored 8 1/2 x 11 paper. Use a laser printer if possible.
Don't be dishonest, always tell the truth about yourself in the most flattering light.
Don't include salary history or requirements.
Don't include references.
Don't include accomplishments that do not support your professional goals.
Don't include anything that isn't relevant. For example, don't mention your fondness for swimming unless
you want to work on the water.
Don't use italics, underlining, shadows or other fancy treatments.
Parts of a Resume
Try to limit the information you include into one of these categories:
1. Personal Information
2. Objective
3. Summary of Qualifications and Specialized Skills
4. Significant Work Experience
5. Education/Training
6. Professional Membership and Organizational Affiliations
Successful Interviewing
Interviewing should not be viewed as a frightening ordeal. It is your opportunity to learn more about the
position, while the interviewer learns about you.
Interviewing is a process. One of the biggest advantages you can have in interviewing is understanding the
process. Use the following steps to help you further your competitive advantage. Invest some time before
your interview and you will approach the event with more confidence.
7 Steps to a Successful Interview
1. Anticipate - Put yourself in the interviewer's position. What do you believe the interviewer is most
interested in? Why do you think you have been invited to interview?
2. Research - What are the primary functions of the line of business? What are the success factors for
the job? Is there a job description available?
3. Assess - Think about your skills, abilities, knowledge, interests, traits, values and
accomplishments. Match them to what you know about the job. Consider which ones you should
highlight.
4. Prepare Answers - Think about questions the interviewer may ask, determine what the best
answers are and write it all down.
5. Prepare Questions - Interviewing is a two-way street. By asking thoughtful questions, you
communicate your interest and learn a lot about the job. Avoid asking questions about vacation
time, breaks, etc.
6. Practice - It may seem awkward, but it is the best way to come across well in an interview.
Practice your own "great responses" with others or in front of a mirror until you appear relaxed and
at ease.
7. Follow-up - Send a brief follow-up letter to the interviewer. Since many job searchers will not send
follow-up letters it can be a competitive advantage.

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Bank of America Helps Build Strong Communities by Creating Opportunities For People - Including Customers, Shareholders and Associates - To Fulfill Theirdreams.

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"Bank of America helps build strong communities by

creating opportunities for

 Doing the right thing

Do's and Dont's

As you develop your resume, keep these in mind:

Do be brief. Resumes should be 1-2 pages in length.

7 Steps to a Successful Interview

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