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Courtney O 'Hearn: Skills & Highlights

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Courtney O’Hearn

Courtney.ohearn@hotmail.com

Objective: To obtain experience as well as furthering to expand my leadership abilities and


communication skills
Skills & Highlights
 Fluent in French  Excellent computer skills, with
 Certified in Smart Serve, food extensive knowledge of various
handling and sanitation programs
 Certified C level CPR

Education
Pre-Health Sciences, Durham College Anticipated Graduate of 2019
Oshawa, Ontario
 Computers for Health care  Pre-Health Math
Professionals  Skills for Academic Success
 Biology and Chemistry
 Communication Essentials

Baking and Pastry Arts Management, George Brown College Graduated; 2016
Toronto, Ontario
 Fine Dining & Wine Course  Restaurant Leadership/Management
 Nutrition & Lifestyle Course  Baking & Pastry Skills Course

Experience
Server, MichealKelly’s, Brooklin August 2018-Present
 As a server, I am able to confidently talk to customers, handle complains and
accommodate various problems and situations.
 I am trained to cook and bar tend when the occasion calls for it. I was able to educate
and trained others to do so on multiple occasions.

Server & Supervisor, Halibut House Fish & Chips, Pickering/Ajax April. 2016- August 2018

• As a server, I am able to take multiple orders, as well at a fast pace, while providing
uncompromising quality. As a supervisor, I made weekly schedules for 5-6 servers, managed
customer complaints and compliments. Made sure every server was efficiently providing
excellent service to the guest(s).
• I have extensive knowledge of the POS system as well as obtaining time management skills,
customer service skills and is able to lead a group through difficult situations/problems

Diversity Assistant, Umbrella Daycare, Pickering 2012 - 2015 (July-August)


• Educated school-age children on diversity around the world, as well as helping around the
daycare
• I was able to practice and gain various skills by working with children, such as; patience,
leadership ability, time management and communication skills

References Upon Request


Hobbies
- Makeup - Calligraphy - Organizing - Socializing - Music

References Upon Request

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