AVINASH DESHPANDE

Mobile: +974-77226910 / Landline:+974 44588897 www.avinashdeshpande.com E-Mail: [email protected]

Strategy & Business Development Director

Recipient of the Strategic Leadership Award by the World HRD Congress for Global Excellence in the field of Balanced Scorecard
Currently Looking for Directorate assignments in Sales and Business Development / Corporate Strategy planning and to associate myself
with an organization that provides opportunities to further develop innovative, leadership & managerial skills

Competency Matrix Brief Profile

Managerial Skills  18+ years of overall experience as a business leader, award winning strategist and
organizational transformation specialist. Expertise in positioning organizations for growth by
 Business Development
gathering and interpreting information, identifying improvement opportunities, and
 Sales and Leadership establishing policies and processes that drive efficiency and quality. A prolific leader, yet
 Planning and Marketing independent self-starter; committed to the principles of quality on a deadline.
 Strategic Planning Acknowledged for capacity to inspire elevated performances from teams, and develop
 Sales Management Consulting strong, loyal relationships helpful in transforming organizations.
 Best Practice implementation
 Continual Improvements  Business Development Manager with more than 10 years of marketing and sales
 Decision Making management experience, with past 6 years working for Mowasalat, the Public Transport Co.
 Executive Coaching & Development of Qatar. Experience includes developing and managing new product lines. Heading the
Strategy and Business Development department managing a QR 50+ million per year sales
revenue and supervising up to 15 marketing associates. Proven record of success, meeting
Functional Skills and exceeding projections for many organizations.

 Business / Process Improvement

 Sales & Marketing Strategy Design  10+ years of senior management experience can be beneficial in positioning diverse
 Operations Management technologies to enhance protocol in areas of program management, contract
 Corporate Communication administration, resource management, personnel administration and customer service.
 Business Transformations Possess excellent leadership, organization, communication, presentation, critical thinking
 Management Reporting and analytical skills which can help bring about cultural changes in your organization.
 Audit / Compliance
 Training & Development
 Team Management  Having received recognition for end-to-end implementation of ITIL Best Practice processes,
designing the Service Management Strategy and organizational certification on ISO
Standards from prestigious clients in Asia and the Gulf region, Avinash was awarded with
“Strategic Leadership Award” by WORLD HRD CONGRESS for Global Excellence in the field
of Balanced Scorecard.

ORGANIZATIONAL EXPERIENCE

Since Nov ’09: Mowasalat, Doha, Qatar as a Strategy and Business Improvement Director
Role: ( Promoted to a Directorial position SINCE JANUARY 2016)
 A key member responsible for accelerating strategic business development activities,
managing a team of Sales Executives, Contracts Managers and Product Development executives and
supporting the Executive Management in achieving the vision, mission and strategy for Public Transport.
 Improving internal and external communications and monitoring the organizations performance against
Strategic goals,Revenue Targets , Top line /Bottom Line and Sales Plan.
 Increased private hire and event revenue from QR 15 M to QR 47 M within one year, achieving more than 70%
of sales plan by recognizing need to increase lead generation and call to close ratio for private hire contracts and
events to meet high targets.
 Performed gap analysis and business assessment; coordinated resources, and developed project plans to convert
and promote business growth with newly acquired client contracts. Successfully converted over 20 client firms
and three affiliates representing QR 18 M in annual revenue to the organization. Instituted a systematic
approach to sales training and continually improved marketing methodology.
 Delivered a +15 % revenue gain within 6-months, which enabled a business vertical (previously operating at loss) to
achieve its half year sales revenue of 5M QR.
 Performed and reported weekly & monthly management updates on scorecard by anticipating
operational Issues, identifying solutions and highlighting performance trends to avoid controllable
problems
 Highlights:
 Awarded by the Executive Director for being One of Best Employee twice in a row (2010-11 & 2011-12)
for effective process re-engineering and corporate performance management implementation
 Successfully rolled-out organization wide:
 Balanced Scorecard; got awarded for definition, training, implementation and institutionalization
of a BSC performance management system in the organization
 Business Process definition project – as a lead Project Manager
 Establishing the Project Management Office (PMO)

May’08-Nov’09: Arowana Consulting, Dubai, UAE as IT-Governance Consultant

Role:
 Handled the company’s customer base entailing Dubai Aluminium, DU Telecom, Emirates, Etihad Airways and a number of high profile
clientele across UAE
Key Projects Handled as IT Service Specialist:
 Dubai Aluminium (DUBAL) for ITIL / ISO 20000 readiness and certification using Balanced Scorecard.
 Dubai Silicon Oasis (DSO) for ISO 27001 and DU Telecom for IT Service Management and Performance Consulting

Feb’07-May’08: NIIT Technologies, Mumbai, India as Quality Process Analyst - SEPG

Role:
 Supervised the managed services domain for implementation of ITIL processes for compliance of ISO 20000 and ISO 27001 Standards
 Documented and implemented the complete Quality Assurance Program for managed services domain for the client - Data centre
operations for HOLCIM (ACC Cement) at D.A.K.C., Koperkairane
Highlights:
 Involved in Organisational Certification for ISO 27001 & ISO 20000 for Mumbai location in Nov'07 & Dec'07 respectively from BSI India
 Proved successful in end-to-end implementation of ISO 27001 & ISO 20000 Standards; received Certification from BSI India within a
period of 6 months
 Successfully certified for ISO 9001:2000 Surveillance Audit with Zero Non Conformance’s in Oct'07
 Essayed a stellar role in process improvement and development initiatives for HR, Commercial Service Organization and Internal
Communications Organization for Mumbai location since Aug'07

May’04- Feb’07 at Orange Business Services (MSC Delhi, India) as Quality Assurance Analyst Global Network Control, Customer Network
Operations, Gurgaon

 Worked with France Telecom (Equant), Mumbai as a Service Coordinator from May'04-Jul’05

Role:
 Worked as an Internal Auditor for the SAS 70 Audits (Agreed upon Procedures Audit Project); conducted Internal Audit based on SAS 70 &
COBIT guidelines with External Auditors (RSM McGladreys Inc. Minneapolis, US)
 Liaised with Field Service Engineers (globally) and ensured speedy & efficient resolution to client’s queries and grievances
 Imparted trainings on:
 Internal tools usage and process implementation
 Soft Skills Training for Network Operations staff including middle management
 Documented and implemented the entire Quality Assurance Program for the Network Operations Center
Highlights:
 Essayed a key role in initiating the Quality Process and laid the guidelines for quality measures in
Co-ordination with the top Management
 Got promotion as Global Network Management Centre SPOC and received:
 Excellent Achievers Award in 2004
 Excellent Achievers Award for Outstanding Customer Support for 2005-2006

PREVIOUS EXPERIENCE
Mar’03-Apr’04: SITEL India Pvt Ltd., Mumbai
Mar’03-Aug’03 Customer Service Professional – America Online
Aug’03-Apr’04 Team Lead - Dell Technical Support

May’99-Feb’03: Emkay Telecom, Mumbai as Manager

May’98-Apr’99: BPL Mobile, Mumbai as Sales Operations Manager

ACADEMIC DETAILS
1995 Diploma in Hotel Management & Customer Service from Garware Institute, University of Mumbai.
1998 B.Com. (Economics) from University of Mumbai, Mumbai

ACCOLADES

 Recipient of:
 Strategic Leadership Award by World HRD Congress – 22nd Edition for 2013 -14
 President's Award by the President of India Shri Shankar Dayal Sharma in 1993-94
 Governor’s Award by the Governor of State of Maharashtra (India) Shri C Subramanian in 1992-93
Kindly find the below annexure for Certifications / Trainings / Personal Details, etc.:
 ~ANNEXURE ~

TRAININGS

 Hardware Technical Professional Training at SITEL India Pvt. Ltd., Mumbai in 2004
 Software Application Professional Training at SITEL India Pvt. Ltd., Mumbai in 2003
 3 years Computer Training Course from National Institute of Information Technology, N-IIT Mumbai in 1999

CERTIFICATIONS

 Certified Advanced Sales Skills through the Chapel House (United Kingdom)
 Certified Balanced Scorecard Practitioner through The Palladium Kaplan-Norton Balanced Scorecard Program
 Certified Balanced Scorecard Graduate through The Palladium Kaplan-Norton Balanced Scorecard Program
 Certificate in Job Analysis, Job Evaluation and Grade Structures from The George Washington University
School of Business in Jan’12
 ISACA Certified COBIT Professional Certification in May’09
 ISMS Implementation Certification based on ISO 27001 in May’09
 ITIL v3 Foundation Certificate in Oct’08
 ISO 20000 / ISO 27001 process implementation Training in November/ Dec’07
 ITIL v2 / Six Sigma Online Internal Training in Oct’06
 Sarbanes Oxley / SAS 70 internal Auditor Training in Nov’05

WORKSHOPS

 Coaching and Leadership essentials workshop for Executive Coaching and Development
 Participated in Robert Kaplan Master Class and Practical Workshop (BSC Certification Boot Camp) in Dec’12
 Certified Balanced Scorecard Implementation Workshop in Jun’11
 Certified Edward De Bono’s Six Thinking Hats Workshop in Apr’11
 Project Management Online Workshop in Jun’10 - (PMI Membership # 1741578)
 Business Process Management Notations Workshop in Jan’10

VOLUNTARY ASSIGNMENTS

 Invited as a Keynote Speaker by WORLD HRD CONGRESS in FEB 2014 for Balanced Scorecard and Leadership
 Associated with Strategy Execution Community in Qatar under the patronage of Dr. David P. Norton
 Delivering presentation and training for INJAZ Qatar, NGO

PERSONAL DETAILS

Date of Birth : 31st July, 1977

Languages Known : English, French (Basic), Arabic (Basic) Hindi, Marathi, Konkani and Gujarati
Marital Status : Married
No of Dependents : 3
Visa Status : Qatar Resident Visa (Open) / B1-B2 U.S Visa
Driving License : Available
Nationality : Indian
Passport Details : On demand
Personal Website : www.avinashdeshpande.com
Linked In profile : http://www.linkedin.com/in/avinashdeshpande