MASTERCARD

MASTERCARD PLATINUM CARDS

TERMS & CONDITIONS
1 April 2017 – 31st March 2018
st

SUMMARY OF COVER
Cards Covered MasterCard Platinum Credit Cards
MasterCard Platinum Debit Cards (Pakistan Only)
Territories Bahrain Egypt Jordan
Kuwait Lebanon Oman
Pakistan Qatar United Arab Emirates

Insurance Coverage Maximum Benefit Amount (USD)

Purchase Protection Per occurrence: 2,000
Annual Aggregate: 5,000

Each insurance benefit limit described in this Guide is in United States Dollars (USD). Payment of claims will be
made in local currency where required by law, with the official Foreign Exchange Rates published on the date Claim
payment is made.

SECTION I GENERAL DEFINITIONS single Covered Purchase.

Terms with a specific meaning are defined below and have st st
Policy Period means 1 July 2017 to 31 March 2018
this meaning wherever they appear with an initial capital
Territory or Territories means the country/countries where
letter.
the MasterCard was issued. Territories include Bahrain,
Accidental Damage means items that can no longer perform Egypt, Jordan, Kuwait, Lebanon, Oman, Pakistan, Qatar and
the function they were intended for due to broken parts or United Arab Emirates
material or structural failures due to an accident.
Theft means the illegal act of taking a Covered Purchase
Annual Aggregate Limit means the maximum amount of belonging to the Insured Person without their consent, with
benefit per Cardholder available during the policy period. intent to deprive him/her of its value.
Cardholders/Insured Persons means all individuals who have
been issued an Eligible Card, including secondary or SECTION II COVERAGE
additional cardholders on the same account, in the Territory The Insurer will pay for loss of Covered Purchases due to
and where such Eligible Card is issued by a participating Accidental Damage or Theft, occurring within ninety (90) days
Issuer. from the date of purchase as indicated on the store receipt,
Covered Purchases means items, other than those listed in up to the Per Occurrence Limit, and subject to the Annual
Section III Exclusions, purchased entirely with the Eligible Aggregate Limit per Cardholder.
Card and/or have been acquired with points earned by a  Covered Purchases given as gifts are covered.
Rewards Program associated with the Eligible Card.  Covered Purchases include internet purchases.
Eligible Card means a participating Issuer’s MasterCard credit  Covered Purchases do not have to be registered.
or debit cards in the Territory.
Eligible Cardholders means those Cardholders with Eligible SECTION III EXCLUSIONS
Cards that are valid, open and in good standing (not This plan of insurance does not provide coverage for any of
cancelled, suspended or delinquent) at the time of claim who the following:
shall be entitled to receive payment or such other benefit as 1. any motor vehicle airplanes, boats, automobiles and
is provided for in this Purchase Protection Insurance motorcycles and any equipment, parts or accessories;
Certificate.
2. permanent fixtures, including but not limited to
Insurer means the local Insurer for each Territory. carpeting, flooring, tile, air conditioners, refrigerators, or
Issuer means a bank or financial institution or like entity that heaters;
is authorized by MasterCard to operate a MasterCard credit 3. travelers check(s), cash, tickets of any kind, negotiable
card program in the Territory and is participating in the instruments, bullion, rare or precious coins or stamps;
Purchase Protection offering to Cardholders.
4. art, antiques, collectable items, furs, jewelry, gems and
Per Occurrence Limit means the maximum amount of benefit precious stones;
available under the Purchase Protection Insurance for any
5. consumables or perishables; To file a claim, log on to:
6. plants or animals; https://www.mcpeaceofmind.com/Platinum
7. used, rebuilt, refurbished, or remanufactured items at 2. Proof of Loss:
the time of purchase; The Cardholder must provide:
8. items rented or leased; items purchased for resale, a) a completed claim form
professional, or commercial use; b) copy of purchase receipt showing payment of the
item was made entirely with the Eligible Card;
9. services, shipping, handling, installation or assembly
c) For theft claims, official copies of the police report
costs;
within ninety (90) days of incident;
10. items damaged through alteration (including cutting, *Cardholders may be required to send in the damaged
sawing, and shaping); item(s), at their expense, for further evaluation of the claim.
11. items left unattended in a place to which the general
3. Payment of Claims: All benefits will be paid by the Insurer
public has access;
to the Eligible Cardholders. Payment of any indemnity shall
12. losses caused by abuse, willful damage, vermin and be subject to the laws and governmental regulations then in
insect infestation, wear and tear, inherent product effect in the Territory.
defect, mechanical or electrical failure, nuclear,
biological or chemical event, terrorism or war. 4. Fraudulent Claims: If the claim is in any respect fraudulent
all benefits in respect of such claim shall be forfeited.
SECTION IV CONDITIONS 5. Governing Law and Jurisdiction: This purchase protection
1. It is the Insurer’s discretion to decide whether to replace insurance, its eligibility and any terms and conditions are to
the item or to reimburse the original purchase price less be interpreted according to the laws of the Territory where
any rebates, discounts or rewards points. the MasterCard card was issued. Any dispute will be subject
2. Covered Purchases that are a pair or a set will be limited to the jurisdiction of the competent courts of the respective
to the cost of replacement of the specific item if Territory.
replaceable; otherwise, the value of the pair or set will 6. Sanctions: The Insurer will not be liable to provide any
be covered, not to exceed the Per Occurrence Limit. coverage or make any payment hereunder if to do so would
be in violation of any sanctions law or regulation which
SECTION V UNIFORM PROVISIONS would expose the Insurer, its parent company or its ultimate
1. Notice of Claim: Written notice of claim must be given no controlling entity to any penalty under any sanctions law or
later than ninety (90) days from the date of the incident. regulation.
Failure to give notice within ninety (90) days from the date of
the incident may result in a denial of the claim.

List of Insurers:
To file a claim go to https://www.mcpeaceofmind.com/Platinum
Customer Service Timings: 10:00am to 6:00pm, from Saturday to Thursday (UAE Time)
Languages Supported: English / Arabic
Email address: [email protected]

Bahrain: Kuwait:
Takaful International Co. AIG MEA Limited (Kuwait Branch)
th
Building No. 680 Road 2811 Al-Kharafi Tower, 5 Floor,
Seef District 428, P.O Box 3230 Hamad Al Saqr Street, Al-Qibla
Manama, Kingdom of Bahrain Kuwait City, Kuwait
www.takaful.bh Tel: +965-9-9993142 Fax: +965 2247 4264
Egypt: Lebanon:
AIG Egypt Insurance Company S.A.E. AIG Lebanon S.A.L.
Claims Department Beirut Central District,
st
44 Abdel Moniem Riad Street, 1 floor Uruguay street, Off Fosch Street
Mohandessin, Giza, Egypt Mcattaf Building - 3rd floor
Toll free: 08000009473 Fax: +20 2 3308 2010 P. O. Box 13-5459 – Beirut, Lebanon
Tel: +961-1-788134 Fax: +961 - 1 990 128
Jordan:
ARAB ORIENT INSURANCE COMPANY Oman:
Claims Department AIG MEA Limited (Oman Branch)
Jabal Amman, Abdul Menem Riyadh Street Unit 1, Mezzanine Floor,
P.O.Box 213590, Amman 11121 – Jordan GBM Building, Qurum Plaza, Qurum,
Tel: (+962) 6 56233000 Fax: (+962) 6 5654551 P.O.Box 1416 PC 114 Jibroo, Muscat, Oman
Toll free: 80077174 Fax: +968 24 561 315
Pakistan: United Arab Emirates:
Jubilee General Insurance Co. Ltd. American Home Assurance Company (Dubai Br.)
2nd Floor, Jubilee Insurance House Claims Department
I I Chandigarh Road, Karachi 74000, Pakistan The H Hotel – Complex, Trade Centre First, 27th Floor
Tel: +92 21 3241 6022 to 26 P.O. Box 40569, Dubai, UAE
Tel: +971 – 4 -5096103 Fax: +971 – 4 -6014018
Qatar:
AIG MEA Limited (QFC Branch)
th
4 floor, Qatar Financial Centre Tower, West Bay
P. O. Box 23043, Doha, Qatar
Tel: +974-44967441 Fax: +974-44967411