Opera PMS Top Reports Guide 4.

0
A VISUAL REFERENCE GUIDE
Copyright © 2005 MICROS Systems, Inc. All Rights Reserved.

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 2005 MICROS Systems, Inc.
All rights reserved.
No part of this publication may be reproduced, photocopied, stored on a retrieval system, or transmitted
without the express prior written consent of the publisher. MICROS Systems, Inc. retains the right to
update or change the contents of this document without prior notice. MICROS Systems, Inc. assumes no
responsibility for the contents of this document.
OPERA is a trademark of MICROS Systems, Inc.
On Oracle and the On Oracle logo are trademarks of Oracle Corporation.
Information in this document is subject to change without notice.
MICROS Systems, Inc. makes no warranty of any kind with regard to this material, including but not
limited to the implied warranties of marketability and fitness for a particular purpose.
MICROS Systems, Inc. shall not be liable for errors contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this material.

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Introduction to the Opera Report Guide_____________________________________ 7
Chapter 1 Reservation Reports ______________________________________________ 9
Arrivals: Detailed______________________________________________________________________ 9
(res_detail with RES1.FMX) ___________________________________________________________________ 9
Reservation By…_____________________________________________________________________ 12
(resreserved with RES3.FMX) ________________________________________________________________ 12
Detailed Availability __________________________________________________________________ 15
(detail_avail with GEN2.FMX)_________________________________________________________________ 15
Deposit Activity ______________________________________________________________________ 17
(deposit_activity with RES2.FMX) _____________________________________________________________ 17
Reservation Pre-Blocked _____________________________________________________________ 20
(respreblocked with RES1.FMX) ______________________________________________________________ 20
Reservation Entered On and By _______________________________________________________ 23
(resenteredon with RES5.FMX) _______________________________________________________________ 23
Reservation Booking Pace ____________________________________________________________ 26
(reservation_pace with RES7.FMX)____________________________________________________________ 26
Room Plan___________________________________________________________________________ 29
(resroomplan with RES8.FMX) ________________________________________________________________ 29
Reservation Summary Report _________________________________________________________ 31
(ressummary with GEN1.FMX)________________________________________________________________ 31
Turnaway Details_____________________________________________________________________ 34
(turnaway_details with RES16.FMX) ___________________________________________________________ 34
Turnaway by Day/MTD/YTD ___________________________________________________________ 37
(turnaway_dmy with RES15.FMX) _____________________________________________________________ 37

Chapter 2 Front Desk Reports_______________________________________________ 39

Guests in House by Room Number or by Alpha_________________________________________ 39
(gibyroom with INH1.FMX) ___________________________________________________________________ 39
Departure Report_____________________________________________________________________ 42
(departure_all with DEP1.FMX) _______________________________________________________________ 42
Guests in House Rate Variance________________________________________________________ 45
(giratevariance with INH1.FMX) _______________________________________________________________ 45
Rate Check Report by Room Number __________________________________________________ 48
(giratecheck with INH5.FMX) _________________________________________________________________ 48
Messages for Guests in House and Due Arrivals________________________________________ 51
(giarrmessage with no .FMX) _________________________________________________________________ 51
Member Report ______________________________________________________________________ 53
(member with MEM1.FMX) ___________________________________________________________________ 53

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Chapter 3 Accounting Reports ______________________________________________ 57
Guest Trial Balance __________________________________________________________________ 57
(gl_trial_balance with CAS4.FMX) _____________________________________________________________ 57
Journal by Transaction Code__________________________________________________________ 59
(finjrnlbytrans with CAS2.FMX)________________________________________________________________ 59
Financial Transactions with Generates_________________________________________________ 62
(finjrnlbytrans2 with CAS2.FMX) ______________________________________________________________ 62
Journal by Cashier and Article Code ___________________________________________________ 65
(finjrnl_articles with CAS13.FMX)______________________________________________________________ 65
Cashier Audit ________________________________________________________________________ 68
(finpayments with CAS12.FMX) _______________________________________________________________ 68
Credit Limit Report - All Payment Methods _____________________________________________ 71
(gi_authlimit with CAS1.FMX) _________________________________________________________________ 71
Credit History ________________________________________________________________________ 74
(creditcard_history with CAS7.FMX) ___________________________________________________________ 74

Chapter 4 Groups & Business Blocks Reports ______________________________ 77

Group Pickup ________________________________________________________________________ 77
(grppickup with GRP6.FMX) __________________________________________________________________ 77
Blocks by Cutoff Date ________________________________________________________________ 80
(resblockbycutoffdate with GRP2.FMX) ________________________________________________________ 80
Group Rooming List __________________________________________________________________ 83
(grprmlist with GRP1.FMX) ___________________________________________________________________ 83

Chapter 5 Housekeeping Reports ___________________________________________ 87

Rooms ______________________________________________________________________________ 87
(hkroomstatusperroom with HSK5.FMX) _______________________________________________________ 87
House Status ________________________________________________________________________ 89
(hkroomstatusbytype with no .FMX) ___________________________________________________________ 89
Out of Order by Reason_______________________________________________________________ 91
(hkooobyreason with HSK6.FMX) _____________________________________________________________ 91
Room Discrepancy ___________________________________________________________________ 93
(hkroomdiscrepancy with no .FMX) ____________________________________________________________ 93
Vacant Rooms Report ________________________________________________________________ 95
(hkvacroom with HSK1.FMX) _________________________________________________________________ 95
Housekeeping Status _________________________________________________________________ 98
(hk_allstatus with HSK3.FMX) ________________________________________________________________ 98

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Chapter 6 Management Reports ___________________________________________ 101
Day/MTD/YD Statistics _______________________________________________________________ 101
(stat_dmy_seg with STA3.FMX)______________________________________________________________ 101
Financial Payment and Revenue______________________________________________________ 104
(findeptcodes with CAS3.FMX)_______________________________________________________________ 104
Reservation Statistics _______________________________________________________________ 107
(res_statistics2 with STA1.FMX) _____________________________________________________________ 107
History and Forecast ________________________________________________________________ 110
(history_forecast with FOR4.FMX)____________________________________________________________ 110
Business on the Books ______________________________________________________________ 114
(business_on_the_books with FOR3.FMX) ____________________________________________________ 114
Forecast Future Occupancy__________________________________________________________ 118
(resfutureoccupancy with GEN1.FMX) ________________________________________________________ 118
Housekeeping Forecast______________________________________________________________ 120
(resforecasthk with no .FMX) ________________________________________________________________ 120
Profile Production ___________________________________________________________________ 122
(profileproductivitystat with STA2.FMX) _______________________________________________________ 122
Profile Productivity Statistics-Detailed ________________________________________________ 126
(profile_productivity_detailed with PRF5.FMX) _________________________________________________ 126
Membership Report _________________________________________________________________ 129
(loyalty_member_stay with PRF3.FMX) _______________________________________________________ 129

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Introduction to the Opera Report Guide

This guide provides the top reports available. There are six chapters, each detailing a different
group of reports. The report detail contains a summary of the report, the report filter, an
example of the report and the field descriptions.
Reservations Reports
The Reservation Reports are most useful when analyzing historical and future information
specifically regarding reservations. This includes reports such as Arrivals, Deposits, Pre-
Blocked Rooms and Turnaways.

Front Desk Reports

The Front Desk Reports include reports useful for in house guest information such as rate
checks or loyalty membership stays.

Accounting
The Accounting Reports include reports to benefit the Accounting Department and useful
reports for balancing one’s shift at the front desk.

Group and Business Block

The Group and Business Block reports are primarily for Sales staff. The Front Desk, however,
may benefit from reports such as the Rooming List report.

Housekeeping
The Housekeeping Reports are valuable for finding information regarding the rooms specifically.
This report section includes housekeeping status of rooms, Out of Order rooms and discrepant
rooms.

Management
The Management Reports provide excellent information for reviewing and evaluating the
operations of the hotel. These reports include information regarding market statistics, revenue,
reservation statistics, profile productivity and forecast information.

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Opera PMS Report Guide 4.0
Chapter 1 Reservation Reports

Chapter 1 Reservation Reports

Arrivals: Detailed
(res_detail with RES1.FMX)

The Arrivals: Detail Report will display all reservations meeting the specified
Report criteria for the selected date range. The filter criteria and options of what to
Summary include is far reaching so the output can vary widely. One of the benefits of
using this report is that it allows the flexibility of selecting a range of arrival
dates or a range of stay dates in the search criteria.

Report
Filter

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Example Report

Room No: Displays the room number for pre-blocked guests will display in
Field this row.
Descriptions
Name: Displays the guest’s last name then first name.
Confirmation No: Displays the confirmation number generated in Opera
(not the CRS number).
VIP: Displays the VIP code of the listed guest
Prev. Stays: Using the history of the guest profile, the total number of
previous stays displays.
Last Room #: Displays the last room occupied by the guest, based on the
history within the guest profile.
Company/Travel Agent/Source: Displays the account name of any
additional profiles attached to the reservation. The prefix before the name
indicates type of profile. For example, C - is a Company profile.
Block Code: Displays the business block code for any groups' guests
display for easy identification in cases where there may be similar names of
groups overlapping. The business block code is always unique to each
group.

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Arr. Date/ETA: Displays the arrival date of each reservation with the
estimated time of arrival just below.
Dep. Date: Displays the departure date of each reservation.
Carr. Code: Displays the carrier code, if applicable, just below the departure
date.
Room Type: Displays the room type code confirmed in the reservation.
Adl: Displays the total number of Adults in the reservation
Chl: Displays the total number of Children in the reservation.
C/H: Identifies any comp or house use reservations with a C or an H
displayed just below the Adults.
Rms: Displays the total number of rooms in the reservation. Helpful in
finding reservations with multiple rooms booked on one confirmation
number.
Mkt Code: Displays the Market Code attached to the reservation – usually
linked to the rate code.
Src Code: Displays the Source Code attached to the reservation.
Packages: Displays any package elements attached to the reservation
either by rate code or sold separately.
Res. Status: Displays the Reservation Type for guests not yet checked into
the hotel. Otherwise, the status of Check In or Cancel displays.
Rate Code: Displays the Rate Code attached to the reservation. Group
guests do not require a rate code so this may display blank for guests
attached to a business block code.
Currency: Displays the currency for the reservation. Except in cases where
a property accepts multiple currencies, this will usually be the base currency
of the hotel.
Rate Amount: Displays the Amount of the rate for the reservation. Sharing
guests who are splitting the rate will display the rate per each person.
Pay Mth: Displays the Payment Method attached to the reservation.
Credit Card No If applicable, displays the credit card attached to the
reservation.
Deposit Received: Displays the total amount of advance deposits paid and
automatically credited to the guest. Folio at check-in
Exp Date: Displays the expiration date of the credit card attached to the
reservation.

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Reservation By…
(resreserved with RES3.FMX)

The Reservation By… Report displays all reservations for a specific

Report Summary date range and specific information that be selected by filters. The
information may display Individual Reservations, Business Block
Reservations or Both.
The report title will change depending on the Search criteria
selected. Additionally, the report will always group reservations by
the search criteria. For example, to generate this report by
Reservation type, the report will group the reservations under each
reservation type - 6pm, Company Gtd, etc.

Report Filter

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Example Report

Room No: Displays the room number for pre-blocked guests will
Field display in this row.
Descriptions
Name: Displays the guest’s last name then first name.
Company/Travel Agent/Source: Displays the account name of any
additional profiles attached to the reservation. The prefix before the
name indicates type of profile. For example, C - is a Company profile.
Arr. Date: Displays the arrival date of each reservation.
Dep. Date: Displays the departure date of each reservation.
Adl: Displays the total number of Adults in the reservation
Chl: Displays the total number of Children in the reservation.
Rms: Displays the total number of rooms in the reservation. Helpful in
finding reservations with multiple rooms booked on one confirmation
number.
Nts: Displays the number of nights for the reservation.
Res. Type: Displays the Reservation Type for each reservation.
Room Type: Displays the room type code confirmed in the
reservation.
Mkt Code: Displays the Market Code attached to the reservation –
usually linked to the rate code.
C/H: Identifies any comp or house use reservations with a C or an H
displayed just below the Adults.
Src Code: Displays the Source Code attached to the reservation.

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User: Displays the User ID (login name) of the user that created the
reservation.
Made On: Displays the creation date of the reservation.
Rate Code: Displays the Rate Code attached to the reservation.
Group guests do not require a rate code so this may display blank for
guests attached to a business block code.
Rate Amount: Displays the Amount of the rate for the reservation.
Sharing guests who are splitting the rate will display the rate per each
person.

Package Codes: Displays any package elements attached to the

reservation either by rate code or sold separately.

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Detailed Availability
(detail_avail with GEN2.FMX)

The Detailed Availability Report displays availability based on room types

Report for a specified date range. The report can reflect either Availability or
Summary Occupancy. This information pulls directly from the Detailed Availability
screen (CTRL+F2).

Report Filter

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Example Report

Date: Listing of the dates displayed based on the selected date range.
Field
Descriptions RC Total: When Room Class is active, an additional column displays the
subtotal of the room class selected used as a comparison with the Total
Avail.
Room Types: In a column format the room type is displayed (i.e. SUP,
DLX, DBL, etc) indicating the available rooms per date for each room
type.

Total Avail: Displays the overall availability. This number does not
represent the addition of individual room types across the page. For
example, in circumstances where sell limits are deliberately set differently
at the hotel level as compared to the room type level the total avail only
represents the hotel level availability.

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Deposit Activity
(deposit_activity with RES2.FMX)

The Accounting Department uses the Deposit Activity Report to

Report Summary determine how much deposit revenue the hotel received for a
particular date. The report may be printed based on Activity Date,
Arrival Date on the Reservation, or choose both options. Print this
report separately, or as part of the Night Audit sequence during
cutover to the Opera PMS system to determine deposits for possible
refund.

Report Filter

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Example Report

Room No: The room number for pre-blocked guests will display in
Field Descriptions this row.
Name: Displays the guest’s last name then first name.
Company/Travel Agent/Source: Displays the account name of any
additional profiles attached to the reservation. The prefix before the
name indicates type of profile. For example, C - is a Company
profile.
Confirmation No: Displays the confirmation number generated in
Opera (not the CRS number).
Deposit Comment: Any comments entered on the deposit request
display just below the confirmation number.
Receipt No: Displays the receipt number applied to a reservation
with a deposit.
Rate Code: Displays the Rate Code attached to the reservation.
Group guests do not require a rate code so this may display blank for
guests attached to a business block code.
Rate Amount: Displays the Amount of the rate for the reservation.
Sharing guests who are splitting the rate will display the rate per
each person.
Room Type: Displays the room type code confirmed in the
reservation.
Arr. Date: Displays the arrival date of the reservation.
Dep. Date: Displays the departure date of the reservations.
Dpst Due Date: Displays the due date entered on the deposit
request screen.

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Resv. Status: Displays the Reservation Type of any guests not yet
in house and the status of any guests that already checked.
Pay Mth: Displays the payment method of the reservation.
Dpst Recvd Date: Displays the date of the advance deposit
received and posted to the reservation.
Deposit Req: Displays the total amount requested on this
reservation.
Paid Deposits: Displays the total amount (advance deposits) paid
on this reservation.
Due Amount: Displays the difference between the amount
requested and the amount paid for this reservation.

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Reservation Pre-Blocked
(respreblocked with RES1.FMX)

The Reservation Pre-Blocked Report allows the user to determine what

Report room assignments are in place and see the Front Office and
Summary Housekeeping status of the room. This is useful when run for the current
business date as the front desk can keep track of the room status and
make a room blocking change when necessary. The information on the
report includes the guest’s ETA, thus allowing the front desk to track if the
room with be ready upon the anticipated arrival.
As this report does not display guest preferences, do not use this report
for attempting to match a room block with a guest request - we would
recommend using the resarrdetail to ascertain guest needs and block
rooms appropriately.

Report Filter

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Example Report

Room No: Displays the room number for pre-blocked guests will display
Field in this row.
Descriptions
Name: Displays the guest’s last name then first name.
VIP: Displays the VIP code of the listed guest just below their name.
Arr. Date/ETA: Displays the arrival date of the reservation with the
estimated time of arrival just below.
Dep. Date/ETD: Displays the departure date of the reservations with the
estimated time of departure just below.
Adl: Displays the total number of Adults in the reservation
Chl: Displays the total number of Children in the reservation.
Rms: Displays the total number of rooms in the reservation. Helpful in
finding reservations with multiple rooms booked on one confirmation
number.
Confirmation No: Displays the confirmation number generated in Opera
(not the CRS number).

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Room Type: Displays the room type code confirmed in the reservation.
Status: Displays the front office status (i.e. occupied, vacant) for the room
blocked.
Hk Status: Displays the housekeeping status (i.e. clean, dirty, inspected
or pickup) for the room blocked.
Rate Code: Displays the Rate Code attached to the reservation. Group
guests do not require a rate code so this may display blank for guests
attached to a business block code.
Rate Amount: Displays the Amount of the rate for the reservation.
Sharing guests who are splitting the rate will display the rate per each
person.
C/H: Identifies any comp or house use reservations with a C or an H
displayed just below the Adults.
Deposit Received: Displays the total amount of advance deposits paid
and automatically credited to the guest. Folio at check-in
Deposit Requested: Displays the amount of advance deposit requests
(total) on the reservation.
Res. Type: Displays the Reservation Type for the reservation.
Company/Travel Agent/Source: Displays the account name of any
additional profiles attached to the reservation. The prefix before the name
indicates type of profile. For example, C - is a Company profile.
Block Code: Displays the business block code for each reservation.
Business block codes are unique to each group.

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Reservation Entered On and By

(resenteredon with RES5.FMX)

The Reservations Entered On and By Report display reservation

Report Summary agents’ reservation statistics. Print this report to get a listing of
production activity on individual or all reservation agents. Use this
report for determining awards and incentives to reservations staff.
The report maybe printed by Stay date or Entered on date, or both.
The report may also be printed for reservations for either property
with a grand total when the when the multi property cross
reservations option is activated.

Report Filter

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Example Report

Room No: Displays the room number for pre-blocked guests will
Field Descriptions display in this row.
Room Type: Displays the room type code confirmed in the
reservation.
Name: Displays the guest’s last name then first name.
Company/Travel Agent/Source: Displays the account name of any
additional profiles attached to the reservation. The prefix before the
name indicates type of profile. For example, C - is a Company
profile.
Arr. Date: Displays the arrival date of each reservation.
Dep. Date: Displays the departure date of each reservation.
Prs: Displays the total number of persons (adults + children) of each
reservation.
Rms: Displays the total number of rooms in the reservation. Helpful
in finding reservations with multiple rooms booked on one
confirmation number.
Nts: Displays the number of nights for each reservation.
Rate Amount: Displays the Amount of the rate for the reservation.
Sharing guests who are splitting the rate will display the rate per
each person.
Rate Code: Displays the Rate Code attached to the reservation.
Group guests do not require a rate code so this may display blank for
guests attached to a business block code.

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C/H: Identifies any comp or house use reservations with a C or an H

displayed just below the Adults.
User: Displays the User ID (login name) of the user that created the
reservation.
Entered On: Displays the creation date of the reservation.
Reservation Type: Displays the Reservation Type (i.e. 6pm Hold,
CC Gtd, Dep Req., etc) for each reservation.
Company: Displays the account name of any Company profiles
attached to the reservation
Travel Agent: Displays the account name of any Travel Agent
profiles attached to the reservation.

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Reservation Booking Pace

(reservation_pace with RES7.FMX)

The Reservation Booking Pace captures how many individual and

Report Summary business block reservations were on the books on any specific day,
and tracks booking trends to maximize revenues. Enter a compare
date range and a stay date range. Opera will store the number of
reservations for each day, 365 days in the past and 365 days in the
future. The night audit procedures store the current number of
reservations on the books for each day, 365 days into the future.
Therefore, this report is most useful for comparison after a build of
data or history.

Report Filter

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Example Report

Date: Displays the reservations stay date analyzed on each row.

Field Descriptions
Day: Displays the day of the week as it corresponds to the date.

Individual Rooms
Avail (compare date): Displays the amount of individual rooms
sold as of the “compare date” for each row.
Sold (compare date): Displays the amount of individual rooms
sold as of the “compare date” for each row.
Avail (today): Displays the amount of individual rooms sold as
of “today” for each row.
Sold (today): Displays the amount of individual rooms sold as
of “today” for each row.
Var.: Displays the variance between the compare date and
today’s numbers.

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Individual Revenue
Room Revenue (compare date): Displays the amount of
individual room revenue as of the “compare date” for each row.
Room Revenue (today): Displays the amount of individual
room revenue as of ‘today” for each row.
Variance: Displays the variance between the compare date and
today’s numbers.

Block Rooms
Avail (compare date): Displays the amount of block rooms sold
as of “the compare date” for each row.
Sold (compare date): Displays the amount of block rooms sold
as of “the compare date” for each row.
Avail (today): Displays the amount of block rooms sold as of
“today” for each row.
Sold (today): Displays the amount of block rooms sold as of
“today” for each row.
Var.: Displays the variance between the compare date and
today’s numbers.

Block Revenue
Room Revenue (compare date): Displays the amount of block
room revenue as of the “compare date” for each row
Room Revenue (today date): Displays the amount of block
room revenue as of ‘today” for each row.
Variance: Displays the variance between the compare date and
today’s numbers.

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Room Plan
(resroomplan with RES8.FMX)

The Room Plan Report displays a functionally enhanced summary of

Report Summary the availability of each individual room in the property, showing 15
days per display. For each room, displays room number and room
type information. Print this "rack of rooms," or "rooms-at-a-glance"
report to verify the correct room blocking for individuals and groups
or to assist with blocking when the property is near to capacity.

Report Filter

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Example Report

Room: Display each row displays the room number reported for that
Field Descriptions line.
Type: Displays the room type associated with the room number.
Status: Displays the current housekeeping status of the room
number
Date: Displays each column displays a date with the corresponding
guest information listed below the dates relevant to the reservation.
Day: Displays the day of week for the above date.

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Reservation Summary Report

(ressummary with GEN1.FMX)

The Reservation Summary Report provides a summarized

Report Summary breakdown per day of all Reservation activity in the property. The
Transient Rooms will reflect Total Deducted Reservations plus Total
Non-deducted Reservations.
Total Occupied Rooms = Individual Reservations + Picked Up
Block Reservations + Non-Picked Up Block Reservations (Total
Occ. Rms.)
Individual Rooms = All reservations not attached to a Block (Ind
Rooms)
Block Rooms = All reservations attached to a Block (Blk Rms
PU)
Block Rooms Remaining = Remaining block rooms which have
not been reserved (Blk Rms Not PU)
Occupancy Percentage = Total Projected Occupied Rooms
/Inventory rooms (Physical Inventory - OOO Rooms) (% Occ).
The Total Projected Occupied Rooms is equal to the Ind Rms +
Blk Rms PU + Blk Rms Not PU
Room Revenue = Individual Rooms + Block Rooms Picked Up
Average Rate = Room Revenue/Individual Rooms + Block
Rooms Picked Up
Therefore, the Occupancy projection will include the Business Block
Rooms Picked Up but the Revenue figures are only representing
actual Reservations for the Projected Revenue.
Business Block Arrival and Business Block Departure Rooms will
reflect the number of reservations, attached to a business block. The
Business Block Code identifies the Block regardless of the Profile
type attached to the Block Header.

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Report Filter

Example Report

Date: Displays the date identifying the summarized data.

Field Descriptions
Day: Displays the day of the week identified with the date.
Total Occ Rms: Displays the individual reservations + business

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block reservations + business block rooms still available to book.

Inc Rms: Displays the total individual (non-group) reservations
booked.
Blk Rms PU: Displays the total reservations booked out of the
various group business blocks.
Blk Rms Not PU: Displays the total rooms still held in business
blocks and not yet confirmed in a reservation.
Total Avail: Displays the total hotel inventory – Total Occ Rms
%Occ: Displays the total occupied (Occ) Rooms (Rms) divided by
the physical inventory not including OOO (out of order) rooms.
Room Revenue: Displays revenue calculated from Individual
reservations and business block rooms picked up. Does not include
any anticipated revenue from business block rooms still available to
book.
Avg Rate: Calculated from the room revenue as defined above and
then divided by the sum of the individual reservations and the
business block rooms picked up - does not include any of the
anticipated rooms from business blocks that are still available to
book.
Arr Rms: Displays the total number of individual arrivals for that
date.
Block Arr Rms: Displays the total number of business block arrivals
for that date.
Dep Rms: Displays the total number of individual departure rooms
for that date.
Block Dep Rms: Displays the total number of business block room’s
departure for that date.
OOO Rms: Displays the total number of OOO (out of order) rooms
for that date. Note that this number affects the % Occ above.
Adl: Displays the total number of adults for that date.
Chl: Displays the total number of children for that date.
Arr. Prs: Displays the total number of arrivals (adults + children) for
that date.
Dep Prs: Displays the total number of departures (adults + children)
for that date.

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Turnaway Details
(turnaway_details with RES16.FMX)

The Turnaway Detail Report will display all Turnaways for a specific
Report Summary stay date or by turnaway date filter.

Report Filter

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Example Report

Market Code: Displays the market code for this turnaway

Field Descriptions reservation.
Arrival Date: Groups reservations turned away for a particular
arrival date.
Rate Code: Displays the rate code for the reservation turned away.
Room Type: Displays the room type code for the reservation turned
away.
Country: Displays the country of the address found on the
reservation.
Region: Displays the region (if applicable) found on the reservation.
Postal Code/Zip Code: Displays the postal code/zip code of the
address found on the reservation.
District: Displays the district (if applicable) of the address found on
the reservation.
State/Province: Displays the state or province of the address found
on the reservation.
User: Displays the user code of the individual who turned the
reservation away.
Turnaway Code: Displays the turnaway code utilized on the
reservation.
Turnaway Date: Displays the date where the reservation was
turnaway.

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Arrival Date: Displays the original arrival date of the reservation

prior to the reservation turned away.
Departure Date: Displays the original departure date of the
reservation prior to the reservation turned away.
Nights: Displays the number of nights the reservation was booked.
Rooms: Displays the number of rooms the original reservation was
holding.
Adults: Displays the number of adults on the reservation.

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Turnaway by Day/MTD/YTD
(turnaway_dmy with RES15.FMX)

This Turnaway by Day/MTD/YTD Report will display all Turnaways

Report Summary for a specific date and group by Market Codes.

Report Filter

Example Report

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Market Code: Displays and groups turnaways by the market code.

Field Descriptions
Description: Displays the brief turnaway description next to each
turnaway code.
Date: Display the Day (as requested on the report filter), the Month
To Date totals and the Year to Date totals. It displays the number of
rooms arriving for this day (Arrival Rooms) and then by the number
of rooms staying over (Stay Rooms).
Turnaway Code: Displays the turnaway code (“JUST” – Just
Checking for example).

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Chapter 2 Front Desk Reports

Guests in House by Room Number or by Alpha
(gibyroom with INH1.FMX)

The Guests in House by Room Number/Alpha Report displays a variety of

Report information for guests in house and sorts by room number. Change the
Summary sort order to display alphabetically by guest last name instead of
sequencing by room number.

Report Filter

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Example Report

Room No: Displays the room number for pre-blocked guests will display in
Field this row.
Descriptions
Name: Displays the guest’s last name then first name.
VIP: Displays the VIP code of the listed guest
Block Code: Displays the business block code for any groups guests
display for easy identification in cases where there may be similar names
of groups overlapping. The business block code is always unique to each
group.
Company/Travel Agent/Source: Displays the account name of any
additional profiles attached to the reservation. The prefix before the name
indicates type of profile. For example, C - is a Company profile.
Arr. Date: Displays the arrival date of the reservation.
Dep. Date: Displays the departure date of the reservation.
EDT: Displays the estimated departure time (if applicable) just below the
departure date.
Room Type: Displays the room type code confirmed in the reservation.
Adl: Displays the total number of Adults in the reservation
Chl: Displays the total number of Children in the reservation.
Pay Mth: Displays the Payment Method attached to the reservation.

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Rate Code: Displays the Rate Code attached to the reservation. Group
guests do not require a rate code so this may display blank for guests
attached to a business block code.
Currency: Displays the currency for the reservation. Except in cases
where the hotel accepts multiple currencies this will usually be the base
currency of the hotel.
Rate Amount: Displays the Amount of the rate for the reservation. Sharing
guests who are splitting the rate will display the rate per person.
Balance: Displays the total amount due the hotel from the guest
reservation.
Authorization Amount: Displays the total amount authorized on the
guest’s credit card.

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Departure Report
(departure_all with DEP1.FMX)

The Departures All Report lists all departure rooms scheduled for a specified
Report date. The report also calculates Day-use rooms on the report. If the room is
Summary a share, an asterisk displays to the left of the name, and the room count will
only display for the primary sharer, making the number of departure rooms
accurate.

Report Filter

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Example Report

Room No: Displays the room number for pre-blocked guests will display in
Field this row.
Descriptions
Name: Displays the guest’s last name then first name.
Company/Travel Agent/Source: Displays the account name of any
additional profiles attached to the reservation. The prefix before the name
indicates type of profile. For example, C - is a Company profile.
VIP: Displays the VIP code of the listed guest
Arr. Date: Displays the arrival date of each reservation.
Dep. Date: Displays the departure date of each reservation.
Adl: Displays the total number of Adults in the reservation
Chl: Displays the total number of Children in the reservation.
Rms: Displays the total number of rooms in the reservation. Helpful in
finding reservations with multiple rooms booked on one confirmation
number.

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Nights: Displays the total number of nights associated with this reservation.
Room Type: Displays the room type code confirmed in the reservation.
Block Code: Displays the business block code for identification in cases
where similar names of group members may be overlapping. The business
block code is always unique to each group.
Rate Code: Displays the Rate Code attached to the reservation. Group
guests do not require a rate code so this may display blank for guests
attached to a business block code.
Dep Time: Displays the estimated departure time (if applicable) just below
the departure date.
Pay Mth: Displays the Payment Method attached to the reservation.
Balance: Displays the total amount due the hotel from the guest
reservation.

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Guests in House Rate Variance

(giratevariance with INH1.FMX)

The Guests In House Rate Variance Report displays consolidated

Report Summary rate check statistics for guests in house. Depending on the
selection criteria, chosen, generated reports may be for guests
Checked In Today, Occupied rooms only or for All Rooms. The
Potential Net Revenue calculates based on the Rate Code attached
to the Room Type in Room type configuration. If the room type
does not have a rate code attached, the default from configured
Default Rate Code in the Application Settings takes precedence.

Report Filter

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Example Report

Room No: Displays the room number for pre-blocked guests will
Field Descriptions display in this row.
Room Type: Displays the room type code confirmed in the
reservation.
Name: Displays the guest’s last name then first name.
Arr. Date: Displays the arrival date of each reservation.
Nights: Displays the total number of nights associated with this
reservation.
Dep. Date: Displays the departure date of each reservation.
Rate Code: Displays the Rate Code attached to the reservation.
Group guests do not require a rate code so this may display blank
for guests attached to a business block code.
Inclusive Amount: Displays the total room revenue and applicable
taxes.
Disc Amount: Displays the discount amount if applicable.
Net Rate: Displays the room rate for the reservation.

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Potential Net: Displays the room rate configured in the “default”

rate code attached to the room type.
Net Variance: Calculates the difference between the potential net
and the Net Rate.

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Rate Check Report by Room Number

(giratecheck with INH5.FMX)

The Rate Check Report by Room Number Report displays all

Report Summary reservation currently in house, and sorts numerically by Room
Number. This report would be useful for Shift checks in verifying the
rate charges against the registration cards.

Report Filter

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Example Report

Room No: Displays the room number occupied by the guest.

Field Descriptions
Name: Displays the name (last, first) of the guest.
Prs: Displays the total number of persons (adults + children)
occupying the room.
Block Code: For group’s guests, displays the business block code
of the associated group.
Rate Code: Displays the rate code associated with the reservation.
Group guests do not require a rate code and this field may be blank
in those cases.
Rate Code Amt: Displays the potential rate configured in the details
of the rate code for the room type.
Rate Amt: Displays the rate amount in the reservation.
Curr: Displays the currency.
Variance: Displays the difference between the potential rate amount
and the current rate amount.
Arrival: Displays the arrival date of the reservation.

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Departure: Displays the departure date of the reservation.

Room Type: Displays the room type associated with the room
number occupied by the guest.
Fixed Charges: Displays any additional fixed charges (Reservation
Options) attached to the reservation
Tax Type: Displays the Tax Type associated with the reservation or
the guest profile (if applicable)

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Messages for Guests in House and Due Arrivals

(giarrmessage with no .FMX)

The Messages for Guests in House and Due Arrivals Report displays
Report Summary all messages for guests in house and arriving during system down
times. The user has the ability to filter on message status so they do
not have to print messages that already received.

Report Filter

Example Report

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Message For: Displays the name (last, first) of the guest.

Field Descriptions
Room No: Displays the room number of the reservation.
Arr. Date: Displays the arrival date of the reservation.
Dep. Date: Displays the departure date of the reservation.
Res. Status: For arriving guests, displays the Reservation Type (i.e.
Non Gtd, CC Gtd, etc.) associated with the reservation. For in house
guests, displays the Status of the reservation such as Check In or
Due Out.
Message: Displays the text of the message. Additional lines insert
for very long messages.
Message Date: Displays the date of the message on the
reservation.
Time: Displays the creation date of the message.
Status: Indicates whether the guest has received the message.

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Member Report
(member with MEM1.FMX)

The Member Report displays all reservations that have or had a

Report membership attached to the reservation. Additional filters include
Summary reservations due to depart or departed.
The report provides a breakdown of the revenue generated during the
reservation. This report is useful for those properties that manually export
the membership statistics to the appropriate outside vendors. The
breakdown of Revenues into the appropriate columns based on the
Transaction Code Type assigned to the Transaction code in configuration.
Room Rev = Lodging
F&B Rev = Food and Beverage, Mini Bar
Tel. Rev = Telephone Charges
Other Rev = Others

Report Filter

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Example Report

Membership Type: Displays the membership type and subtotal with each
Field membership type separated by membership type.
Descriptions
Room No: Displays the room number associated with the reservation.
Name: Displays the name (Last, First) of the guest associated with the
reservation.
Membership No: Displays the membership number selected as primary
on the guest profile.
Mkt Code: Displays the Market Code associated with the reservation –
usually linked to the rate code.
Rate Code: Displays the Rate Code associated with the reservation.
Group guests are not required to have a rate code so this field may be
blank in reservations associated with a business block code.
Arr. Date: Displays the arrival date of the reservation.
Dep. Date: Displays the departure date of the reservation.
Nts: Displays the number of nights for the reservation.

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Room Rate: Displays the room rate amount on the reservation.

Room Rev: Displays the total revenue posted to the guest reservation
where the Transaction Code is marked as “Revenue” and the Transaction
Type is “Lodging”.
F&B Rev: Displays the total revenue posted to the guest reservation
where the Transaction Code is marked as “Revenue” and the Transaction
Type is “Food and Beverage”.
Tel. Rev: Displays the total revenue posted to the guest reservation where
the Transaction Code is marked as “Revenue” and the Transaction Type is
“Telephone”.
Other Rev: Displays the total revenue posted to the guest reservation
where the Transaction Code is marked as “Revenue” and the Transaction
Code Type is not “Lodging”, “Food and Beverage”, “Tax”, or “Non Hotel
Supplies”.
Total Rev: Total amount of Room Revenue, Food and Beverage Revenue
and Other Revenue from all of the above Transaction Code Types posted
to the reservation.
Pay Mth: Displays the payment method on the reservation.

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Chapter 3 Accounting Reports

Chapter 3 Accounting Reports

Guest Trial Balance
(gl_trial_balance with CAS4.FMX)

The Guest Trial Balance Report displays all guests in house and their folio
Report balances for a specific date equal to or less than the current Business Date.
Summary

Report Filter

Example Report

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Room: Displays the room number of the guest in house.

Field
Descriptions Name: Displays the guest name as it appears on the reservation.
Arr. Date: Displays the arrival date on the reservation.
Dep. Date: Displays the departure date on the guest reservation.
Opening Balance: Displays the total current charges on each guest
folio. The amount will balance to the trial_balance Guest Ledger
Balance Today figure from the previous day.
Debits: Displays the total charges posted today on a guest account.
Debits + Transfer Debits will balance to the Guest Ledger Charges
figure on the trial_balance.
Transfer Debits: Displays the total posted for the current business
date to another account and transferred to a guest account. Debits +
Transfer Debits will balance to the Guest Ledger Charges figure on the
trial_balance.
Credits: Displays the total payments posted for the current business
date to a guest account. Credits + Transfer Credits will balance to the
Guest Ledger Payments on the trial_balance.
Transfer Credits: Displays the total paid today to another account and
transferred to a guest account. Credits + Transfer Credits will balance
to the Guest Ledger Payments on the trial_balance.
Closing Balance: Displays the Equal to the Opening Balance + Debits
+ Transfer Debits – Credits – Transfer Credits. The Closing Balance
figure will balance to the Guest Ledger Balance Today figure on the
trial_balance.
Folio No.: Displays any folio number associated with a charge or
credit. For example, a settlement to a credit card would generate a bill
number for Accounts Receivable.
Status: Displays the reservation status displays as the standard
abbreviation for the reservation status in order to accommodate all
columns on the report output.
Passerby: Displays a total of all charges posted to a passerby account
for the current business date. The debits and credits will zero each
other out. Any new postings generated in the Accounts Receivable
module will reflect in the Passerby section of the report output. This
section will also reflect the transfer of Credit Cards to Accounts
receivable.

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Journal by Transaction Code

(finjrnlbytrans with CAS2.FMX)

The Journal by Transaction Code Report displays each posted

Report Summary transaction code individually and the corresponding amount, for a
particular date. The ability to display the amount posted as Net or
Gross with a filter on a Room Class (based on parameter
activation), Transaction Code, Room Number, or Cashier is also
available. Each transaction code will display which cashier
posted the transaction. This report is very helpful for hotels that
do not use “tax inclusive” transaction codes.
The balance of the finjrnlbytrans report will equal to that of the
finjrnlbytrans2 and findeptcodes reports for the corresponding
date. When balancing the all three reports compare the “Gross”
figure amounts.

Report Filter

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Example Report

Date: Displays the date of the posting based on the Windows

Field Descriptions settings on the server.
Time: Displays the time of the posting based on the Windows
settings on the server.
Room No: Displays the room number associated with the
posting.
Name: Displays the name (Last, First) of the guest associated
with the posting.
Trn Code: Displays the transaction code of the posting.
Description: Displays the description of the transaction code.
Check No: Displays the transaction check number.
Supplement/Reference/Credit Card: Displays additional
information entered by the user. These include notes entered in
the Supplement, Reference or Credit Card number fields of the
posting screen.

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Currency: Displays the currency of the posting.

Debit: Displays transactions configured as “Revenue” or
“Wrapper” display as debit on this report. For example, charges
posted to guest accounts as well as their associated adjustment
codes.
Credit: Displays transactions configured as “Payment” display as
credit on this report. Some examples include Cash, Credit Card
and Direct Bill.
Cash ID: Displays the Cashier ID of the user that posted the
transaction. It is possible in Opera for multiple users to share one
cashier ID so it is important to verify the User Name as well.
User Name: Displays the Login Name of the user that posted the
transaction.

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Financial Transactions with Generates

(finjrnlbytrans2 with CAS2.FMX)

The Financial Transactions with Generates Report output lists each

Report Summary transaction code and the corresponding amounts for the dates
specified in the filter. A breakdown of the taxes generated by the
posting of each transaction code is included. Also included is the user
that posted each transaction. This report is very helpful for hotels that
use “tax inclusive” transaction codes.
The balance of the finjrnlbytrans2 report will equal to that of the
finjrnlbytrans and findeptcodes reports for the corresponding date.
When balancing the all three reports compare the “Gross” figure
amounts.

Report Filter

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Example Report

Date: Displays the date of the posting based on the Windows settings
Field on the server.
Descriptions
Time: Displays the time of the posting based on the Windows settings
on the server.
Room No: Displays the room number associated with the posting.
Name: Displays the name (Last, First) of the guest associated with the
posting.
Trn Code: Displays the transaction code of the posting.
Description: Displays the description of the transaction code.
Check No: If posted using a Point of Sale system to interface postings,
the check number will display.
Supplement/Reference/Credit Card: Displays additional information
entered by the user. These include notes entered in the Supplement,
Reference or Credit Card number fields of the posting screen.
Currency: Displays the currency of the posting.

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Debit: Displays transactions configured as “Revenue” or “Wrapper”

display as debit on this report. For example, charges posted to guest
accounts, which increase the balance as well as their associated
adjustment codes.
Credit: Displays transactions configured as “Payment” display as credit
on this report. Some examples include Cash, Credit Card and Direct
Bill.
Tax Generates 1: Displays the first of the attached postings (i.e. taxes)
automatically generated because of the transaction code posting.
Tax generates 2: Displays the second of the attached postings (i.e.
taxes) automatically generated because of the transaction code posting
Tax Generates 3: Displays the third of the attached postings (i.e.
taxes) automatically generated because of the transaction code posting
Total: Displays the total amount posted. In the case of tax inclusive
transaction codes, this number will represent the amount posted
because the taxes were “backed out” of the amount so that the
remaining amount is shown as the debit.
Cash ID: Displays the Cashier ID of the user that posted the
transaction. It is possible in Opera for multiple users to share one
cashier ID so it is important to verify the User Name as well.
User Name: Displays the Login Name of the user that posted the
transaction.

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Journal by Cashier and Article Code

(finjrnl_articles with CAS13.FMX)

The Journal by Cashier and Article Code Report for Articles will
Report Summary only be available after activating the application function for
articles. The Journal by Cashier and Article Code will display one
line for each posted Article for the selected date. This report is
similar to other financial reports with the ability to print Article
details on a Reservation or an AR Account.
Articles allow a property to post certain items to a guest folio in
such a way that they appear to have come from a single
transaction code.
A typical example would be the items in a mini bar. Configure
one mini bar transaction code and instead of posting a lump sum
to one transaction code it may be broken down. Instead of
posting a total $10.00 to mini bar transaction code it may be
posted as $2.00 to Orange Juice, $2.00 to Coca-Cola, $2.50 to
Potato Chips and $3.50 to Nuts.

Report Filter

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Example Report

Date: Displays the date of the posting based on the Windows

Field Descriptions settings on the server.
Time: Displays the time of the posting based on the Windows
settings on the server.
Room No: Displays the room number associated with the
posting.
Name: Displays the name (Last, First) of the guest associated
with the posting.
Article Code: Displays the article code of the posting.
Description: Displays the description of the article code.
Check No: Displays the check number using a Point of Sale
system or other interface postings.
Supplement/Reference/Credit Card: Displays additional
information entered by the user. These include notes entered in
the Supplement, Reference or Credit Card number fields of the
posting screen.

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Currency: Displays the currency of the posting.

Debit: Displays transactions configured as “Revenue” or
“Wrapper” display as debit on this report. For example, charges
posted to guest accounts as well as their associated adjustment
codes.
Credit/Cash: Displays transactions configured as “Payment”
display as credit on this report. Some examples include Cash,
Credit Card and Direct Bill.
Cash ID: Displays the Cashier ID of the user that posted the
transaction. It is possible in Opera for multiple users to share
one cashier ID so it is important to verify the User Name as well.
User Name: Displays the Login Name of the user that posted
the transaction.

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Cashier Audit
(finpayments with CAS12.FMX)

The Cashier Audit Report will display all Payments posted for the
Report Summary selected Business Date. The user has the ability to filter on specific
Cashiers and Payment Transaction Codes.
The finpayments report will reflect any Money Exchange ‘From’ the
General Cashier. The finpayments report will NOT balance to the
findeptcodes, finjrnlbytrans, or finjrnlbytrans2 reports if the
General Cashier gave money to a Cashier.

Report Filter

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Example Report

Name: Displays the name (Last, First) of the guest associated with
Field Descriptions the posting.
Room No: Displays the room number associated with the posting.
Passerby and AR posting would be blank.
Supplement: Displays additional information entered by the user in
the Supplement field of the posting screen.
Credit Card: Displays a credit card number on a transaction
posting.

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Exp. Date: Displays the credit card expiration date.

Reference: Displays additional information entered by the user in
the Reference field of the posting screen.
Approval Code: Displays approval code on the credit card.
Amount: Displays the amount posted.
Folio No. Displays the folio number associated with the transaction
charge or credit posting.
Confirmation No: Displays the posting confirmation number for
in-house guests for identification.
Cash ID: Displays the Cashier ID of the user that posted the
transaction. It is possible in Opera for multiple users to share one
cashier ID so it is important to verify the User Name as well.
User Name: Displays the Login Name of the user that posted the
transaction.

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Credit Limit Report - All Payment Methods

(gi_authlimit with CAS1.FMX)

The Credit Limit Report - All Payment Methods Report verifies

Report Summary authorization amounts for guests in house. Print this report to obtain
additional information for re-authorizing a guest.
When Payment Types per Window is active, the report output will
include a Window column in the report's Approval Details section.

Report Filter

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Example Report

Room No: Displays the room number of the associated reservation.

Field Descriptions
Name: Displays the name (Last, First) of the guest profile attached
to the reservation.
Block Code: Displays the business block code for group
reservations.
Rate Code: Displays the rate code attached to the reservation.
Routing Instruction: Displays routing instructions on the
reservation.
Arr. Date: Displays the arrival date of the reservation.
Rate Amount: Displays the rate amount on the reservation.
Dep. Date: Displays the departure date of the reservation.
Credit Card: Displays the credit card attached to the reservation.
Balance: Displays the total balance of the reservation.
Pay Mth: Displays the payment method attached to the reservation.
Exp. Date: Displays the credit card expirer date.
Credit Limit: Displays the credit limit defined in the setup screen for
payment types.
Approval Code: Displays the approval code(s) obtained for the
credit card on file.

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Total Approval Amt: Displays the sum of all the approved amounts.
Approval Amount: Displays the approval amount(s) obtained for the
credit card on file
Variance: Displays the difference between the balance and the total
amount approved.
R&T Bal: Displays the room and tax balance on the guest
reservation/folio.

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Credit History
(creditcard_history with CAS7.FMX)

The Credit History report displays all charges posted to any credit
Report Summary cards for the dates or date range specified. An additional filter is
available to locate a specific credit card number. For security
reasons, Opera does not display a list of values of credit card
numbers.

Report Filter

Example Report

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Room No: Displays the room number associated with the

Field Descriptions reservation.
Name: Displays the name (last, first) of the guest associated with the
reservation.
Arr. Date: Displays the arrival date of the reservation.
Dep. Date: Displays the departure date of the reservation.
Credit Card No: Displays the credit card number posted.
Expiry Date: Displays the expiration date of the reservation.
Room Rev: Displays the total revenue posted to the guest
reservation where the transaction code is marked as “Revenue” and
the transaction type is “Lodging”.
F&B Rev: Displays the total revenue posted to the guest reservation
where the transaction code is marked as “Revenue” and the
transaction type is “Food and Beverage”.
Other Rev: Displays the total revenue posted to the guest
reservation where the transaction code is marked as “Revenue” and
the transaction code type is not “Lodging”, “Food and Beverage”,
“Tax”, or “Non Hotel Supplies”.
Non Revenue: Displays the total revenue posted to the guest
reservation where the transaction code is not marked as “Revenue”.
Total Charged: Total amount charged to the credit card.
Total Approved: Displays the sum of all the approved amounts.
Approval Code: Displays the approval code(s) obtained for the
credit card on file.
Approval Amount: Displays the approval amount(s) obtained for the
credit card on file.

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Chapter 4 Groups & Business Blocks Reports

Group Pickup
(grppickup with GRP6.FMX)

The Group Pickup Report provides a breakdown for all existing and future
Report business blocks. The report includes the following information from the
Summary Business Block Header, Business Block Code, Start Date Source Code,
Current Status, Market Code, Channel Code and Rate Code. The display
includes details with the status for the Original Business Block, Current
pickup, Pickup, and Available to pickup.

Report Filter

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Example Report

Block Name: Displays the Business Block Name in the block header.
Field
Descriptions Block Code: Displays the Block Code of the business block header.
Start Date: Displays the Start Date of the business block header.
Src: Displays the Source Code attached to the business block header.
Status: Displays the Status Code of the business block header.
Mkt: Displays the Market Code from the business block header.
Owner: Displays the Owner attached to the business block header.
Rate: Displays the Rate Code attached to the business block header.
Origin: Displays the Market Code attached to the business block header.
Cutoff Days/Date: Displays the Cutoff Days or Cutoff Date from the
business block header.
Original: Display the original number of rooms blocked. It can not compare
against any other forecast reports.

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Current: Displays the current number of rooms blocked. It can compare with
history_forecast – deduct business blocks and blk_forecast with forecast
current.
Pickup: Displays the number of rooms picked up. It can compare with
blk_forecast with forecasted pickup; ressummary – picked up rooms;
resfutureoccupancy – picked up blocks.
Available: Displays the number of rooms still available for this business
block. It can compare with res_summary – blocked rooms remaining;
res_forecast2 – the Rooms column in the Block section and
three_month_forecast – blocks not picked up.
Total: Displays the total inventory per status for the days displayed.

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Blocks by Cutoff Date

(resblockbycutoffdate with GRP2.FMX)

The Blocks by Cutoff Date Report is useful for Reservations or Sales

Report Summary staff to determine which dates specific blocks will cut off. The ability
exists to print summarized information or details of the Block Header.

Report Filter

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Example Report

Date: Displays the date for the inventory displayed.

Field
Descriptions Block Code: Displays the business block code.
Block Name: Displays the name of the business block.
Start Date: Displays the start date of the business block.
End Date: Displays the end date of the business block.
Room Type: Displays the room type for the date of inventory displayed.
Orig.: Displays the room number count from the “original” room grid –
tentative status.
Curr.: Displays the current room count from the “current” room grid –
definite status.
Pickup: Displays the room number count from the “pickup” room grid –
reservations confirmed out of the business block.
Avail.: Displays the room count from the “available” room grid – unsold
rooms remaining in the block.
Cutoff Date: Displays the cutoff date of the business block and the date
the unsold rooms released back into general availability.

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Block Status: Displays the status of the business block.

Res. Type: Displays the reservation type associated with the block.
Sales Mgr.: Displays the sales manager initials associated with the
business block.
Next Trace: Displays the next trace date for any traces attached to the
business block.
Rates (1 Prs, 2 Prs, 4 Prs): Displays the rates for one person in the
room, two people in the room, etc.

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Group Rooming List

(grprmlist with GRP1.FMX)

The Group Rooming List Report provides a list of all reservations

Report associated with a specific business block for the date range selected.
Summary Select a date range that encompasses the entire dates of the business
block as the date filter is for ‘Arrival’ From Date and ‘Arrival’ To Date. The
report includes many additional options to filter the information on the
report.
This report may assist with managing any room shares or specific requests
associated within a business block. Also used as a downtime report where
group leaders may want a rooming list for all groups in-house.

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Report Filter

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Example Report

Room No: Displays the room number (if preblocked) for the guest
Field reservation.
Descriptions
Name: Displays the name (Last, First) for the guest profile attached to the
reservation.
Conf No: Displays the confirmation number generated in Opera (not the
CRS number).
Arr. Date/ETA: Displays the arrival date of each reservation with the
estimated time of arrival just below.
Dep. Date: Displays the departure date of each reservation.
Carr. Code: If applicable, displays the carrier code just below the
departure date.
Room Type: Displays the room type code confirmed in the reservation.
Res. Status: Displays the Reservation Type for guests not yet checked
into the hotel. Otherwise, the status of Check In or Cancel displays.
Hskp/Rm Status: Displays the Housekeeping Status (i.e. Clean, Dirty) as
well as the Room Status (i.e. Vacant, Occ) alongside each other.
Adl: Displays the total number of Adults in the reservation
Chl: Displays the total number of Children in the reservation.
Nts: Display the number of nights for the reservation.
Rms: Displays the total number of rooms in the reservation. Helpful in
finding reservations with multiple rooms booked on one confirmation
number.
Rate Code: Displays the Rate Code attached to the reservation. Group
guests do not require a rate code so this may be blank because this report
is for reservations attached to a group block.

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Rate Amount: Displays the Amount of the rate for the reservation. Sharing
guests who are splitting the rate will display the rate per each person.
VIP: Displays the VIP code of the listed guest
Mkt Code: Displays the Market Code (derived from the block header)
attached to the reservation.
Packages: Displays any additional package elements attached to either
the rate code or the block header.

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Chapter 5 Housekeeping Reports

Rooms
(hkroomstatusperroom with HSK5.FMX)

The House Status per Room Report displays all of the property's
Report Summary rooms. Print this report to see a list of all rooms and their
housekeeping status. A filter is available on Occupied, Vacant
Rooms or print for all rooms by selecting both check boxes.

Report Filter

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Example Report

The report displays each room status in a group that includes every
Field Descriptions room with that status. Sequenced by room number with an additional
code to indicate Front Office status if applicable. For example, all of
the Vacant and Inspected rooms grouped together with the
sequencing from left to right.
*: Sharer
#: Day Use
C: Check Out and Dirty
D: Due Out
A: Assigned
V: Vacant
B: Blocked
@: Sleep
$: Skip

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House Status
(hkroomstatusbytype with no .FMX)

The House Status Report displays all the movements for the day for
Report Summary each room type. It changes automatically, as house status changes.
The report will also print the status forecasted status by each room
type, summarized by Room Type with the quantity of Arrivals,
Vacancies, Departures, and Occupied rooms. Print this report as a
statistical summary to see all house activity during the day.

Report Filter

Example Report

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Room Type: Displays room types along the top of the report.
Field Descriptions
Arrival: Displays the statistics for arrivals per room type.
Vacant Rooms: Displays the statistics for Vacant Rooms per room
type and status code.
Departure: Displays the statistics for Departures per room type.
Occupied: Displays the statistics for Occupied Rooms per room type
and status code.

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Out of Order by Reason

(hkooobyreason with HSK6.FMX)

The Out of Order by Reason Report displays all rooms that are out of
Report Summary order and the reason. Print this report to identify a list of rooms that
are out of order for the Engineering or Maintenance departments. This
report serves as a summary of all the work orders and repairs for
rooms.

Report Filter

Example Report

Reason Code: Displays the “reason code” selected for the room.
Field Descriptions
Description: Defines the reason code selected for the room.
Room Number: Displays the room number that removed from use.
Room Type: Displays the room type of the associated room number.

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Status: Displays the status indicating whether the room is Out of

Order (OO) or Out of Service (OS).
Return Status: Displays the Housekeeping Status the room returns to
as inventory.
From: Displays the start date that the room is Out of Order or Out of
Service.
To: Displays the date the room returns to inventory from Out of Order
or Out of Service.
Completed: Display ‘completion’ status if already completed and the
date on which the room returned displays.
Remarks: Displays any additional remarks entered at the time the
room became Out of Order of Out of Service. These remarks may be
helpful in clarifying details of the work required to return the room.

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Room Discrepancy
(hkroomdiscrepancy with no .FMX)

The Room Discrepancy Report displays all discrepant rooms - a

Report Summary listing of all room statuses that are inconsistent with Housekeeping
status and Front office status. The "Sleep" discrepancy reflects that
Housekeeping status as Occupied and Front Office status is Vacant.
The "Skip" discrepancy reflects that Front Office status, as occupied,
and Housekeeping status is Vacant. Print this report to verify room
status discrepancies.

Report Filter

Example Report

Room Number: Displays the Room Number for investigation.

Field Descriptions
Room Type: Displays the Room Type associated with the room
number.
Room Status: Displays the housekeeping status (i.e. clean, dirty) of
the room number.
FO Persons: Displays the number of people in the room according
to the reservation.

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Hsk Persons: Displays the number of people in the room according

to housekeeping.
FO Status: Displays the occupancy status of the room according to
the reservation.
Hsk Status: Displays the occupancy status of the room according to
housekeeping.
Occupancy Discrepant Reason: Displays the type of occupancy
discrepancy (i.e. Skip or Sleep)
Person Discrepant Reason: Displays whether or not there is a
person discrepancy.

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Vacant Rooms Report

(hkvacroom with HSK1.FMX)

The Housekeeping Vacant Rooms Report displays a list of

Report Summary vacant rooms and all room statuses in the hotel. The report
displays the rooms in two columns, and provides a status of
each room. The report identifies both the status of the room
(vacant or occupied) as well as the condition of the room
(clean, dirty, inspected, out of order, or out of service). It also
prints the specific dates that a room is "blocked" for (only the
first and second block). If there is a room that is discrepant,
(Housekeeping indicates as occupied while the Front Office
states that it is clean) the room shows as a "Sleep" or "Skip."
Print this report as a downtime report in case of a crash
recovery. From this screen, choose the Room Class to view
(only if the Room Class parameter is on). Only those Room
Types associated with the Room Class will display. Choose a
specific range of Rooms or All Rooms. Choose the types of
conditions as well as the status.

Report Filter

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Example Report

Room Class: If activated, displays all rooms further

Field Descriptions separated by Room Class and a subgroup header displays.
Room: Displays the room number listed.
Room Type: Displays the room type listed.
FO Status: Displays the FO Status of the room listed (i.e.
Vacant or Occupied)
Status: Displays the housekeeping status of the room (i.e.
Clean, Dirty, OOO, OOS, etc)
Name: Displays the Name (Last, First) of any guests
currently occupying the room.

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Arr Date: Displays the arrival date of any guests currently

occupying the room.
Dep Date: Displays the departure date of any guests
currently occupying the room.
Res Status: Displays reservation station. For occupied
rooms, indicates whether the guest is Checked In, Checked
Out or Due Out. This information is helpful for identifying
rooms that arriving guests might be able to use.
Adults: Displays the number of adults currently occupying
the room.
Children: Displays the number of children currently
occupying the room.
Next Blocked: Displays the reservations pre-blocked for the
room, the arrival date for that future reservation displays.

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Housekeeping Status
(hk_allstatus with HSK3.FMX)

The Housekeeping Status Report displays the status for all activity in
Report Summary every room in the hotel. Print this report to use in creating
Housekeeping task assignment sheets. This report provides details
on the Reservations that the Housekeeping department might find
useful in scheduling of service.

Report Filter

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Example Report

Room No: Displays the room number for pre-blocked guests will
Field Descriptions display in this row.
Name: Displays the guest’s last name then first name.
VIP: Displays the VIP code of the listed guest.
Block Code: Displays the business block code for any groups
guests display for easy identification in cases where there may be
similar names of groups overlapping. The business block code is
always unique to each group.
Company/Travel Agent/Source: Displays the account name of any
additional profiles attached to the reservation. The prefix before the
name indicates type of profile. For example, C - is a Company
profile.
Room Type: Displays the room type code confirmed in the
reservation.
Arr. Date: Displays the arrival date of each reservation.
ETA: Displays the estimated time of arrival in the reservations
screen for each reservation.
Dep. Date: Displays the departure date of each reservation.
ETD: Displays the estimated time of departure in the more fields
screen for each reservation.
Nts: Displays the total number of nights in the reservation.
Adl: Displays the total number of Adults in the reservation.
Chl: Displays the total number of Children in the reservation.

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Rms: Displays the total number of rooms in the reservation.

Res Status: Display reservation status. For occupied rooms,
indicates whether the guest is Checked In, Checked Out or Due Out.
This information is helpful for identifying rooms that arriving guests
might be able to use.

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Chapter 6 Management Reports

Day/MTD/YD Statistics
(stat_dmy_seg with STA3.FMX)

The Day/MTD/YD Statistics Report displays a breakdown of

Report Summary reservations for each Market Code configured. The output displays a
breakdown per day, per month and per year. The daily totals match the
Manager’s Report.

Report Filter

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Example Report

Market Code: Displays the market code.

Field
Descriptions Description: Displays the description of the market code
Day
Rooms: Displays the total number of rooms MTD for the market
code.
Room Rev: Displays the total amount of Room Revenue for the
day per market code.
ADR: Displays the average daily rate for the day per market code.
%Occ: Displays the percentage of hotel occupancy for the day per
market code.
Prs: Displays the total number of persons for the day per market
code.
Month
Rooms: Displays the total number of rooms Month-to-Date for the
market code.

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Room Rev: Displays the total amount of Room Revenue Month-to-

Date for the market code.
ADR: Displays the average daily rate Month-to-Date for the market
code.
%Occ: Displays the percentage of hotel occupancy Month-to-Date
for the market code.
Prs: Displays the total number of persons Month-to-Date for the
market code.
Year
Rooms: Displays the total number of rooms Year-to-Date for the
market code.
Room Rev: Displays the total amount of Room Revenue Year-to-
Date for the market code.
ADR: Displays the average daily rate Year-to-Date for the market
code.
%Occ: Displays the percentage of hotel occupancy Year-to-Date
for the market code.
Prs: Displays the total number of persons Year-to-Date for the
market code.

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Financial Payment and Revenue

(findeptcodes with CAS3.FMX)

The Financial Payment and Revenue Report displays a sum of

Report Summary transactions posted for the date specified. The transactions are
displayed by Transaction Group and then by Transaction code with a
subtotal for each Group.
The balance of the findeptcodes report will equal to that of the
finjrnlbytrans and finjrnlbytrans2 reports for the corresponding date.
When balancing the all three reports compare the “Gross” figure
amounts.

Report Filter

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Example Report

Trn. Code: Displays the transaction code.

Field Descriptions
Description: Displays the description of the transaction code.
Day Gross: Displays the amount generated by the transaction code
for the day - less any deductions.
Day Net: Displays the amount generated by the transaction code for
the day - factoring in any deductions.
Month Gross: Displays the amount generated by the transaction
code for the month - less any deductions
Month Net: Displays the amount generated by the transaction code
for the month - factoring in any deductions
Month Budget: If configured in system setup, displays the budget
numbers forecasted for the month per transaction code.
Month Variance: Displays the variance between month’s budget
numbers and the actual revenue for the month.

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Year Gross: Displays the amount generated by the transaction code

for the year - factoring in any deductions
Year Net: Displays the amount generated by the transaction code for
the year - factoring in any deductions
Year Budget: If configured in system setup, displays the budget
numbers forecasted for the year per transaction code.

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Reservation Statistics
(res_statistics2 with STA1.FMX)

The Reservation Statistics Report shows a statistical breakdown of

Report reservations generated from a variety of filter options. The layout places the
Summary Filter Option vertically and the statistical breakdown horizontally. The ability to
print per Month, per Week or Month to Date and if the fiscal period option is
activated the report will exist print by week and/or period or period to date.

Report Filter

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Example Report

Market Code: Displays market code along the left side. Users may select
Field Source Code, Rate Code, Room Type, Region or Country instead of Market
Descriptions Code.
No. of Rooms: Displays the number of rooms sold per selection criteria (i.e.
market code).
Room Revenue: Displays the total amount of room revenue per selection
criteria (i.e. market code)
F&B Revenue: Displays the total amount of F&B revenue per selection
criteria (i.e. market code)
Misc Revenue: Displays the total amount of Miscellaneous revenue per
selection criteria (i.e. market code)
ADR: Displays the Average Daily Rate per selection criteria (i.e. market
code)
% Occ: Displays the Occupancy Percentage per selection criteria (i.e.
market code)
No. of Guest: Displays the Total Number of Guests per selection criteria
(i.e. market code)
% Multi Occ: Displays the Percentage of Occupancy where more than one
person occupied the room shown per selection criteria (i.e. market code)

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Single Occ: Displays the Total number of Rooms where only one person
occupied the room shown per selection criteria (i.e. market code)
Multi Occ: Displays the Total number of Rooms where more than one
person occupied the room shown per selection criteria (i.e. market code)

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History and Forecast

(history_forecast with FOR4.FMX)

The History and Forecast Report provides a clear picture of past

Report Summary reservation activity as well as what reservations are anticipated into
the future. The default for the dates is for one week into the past
and four weeks into the future. The report output divides into
Statistical data and Forecast data.
The history_forecast report output will include both Business Blocks
Rooms Picked Up (reservations have been made) and Business
Block Rooms Not Picked up (rooms have been reserved in the
Block Grid but reservations have not been made) in the GRP
columns. There is a breakdown between Deduct and Non Deduct.
A comparison of the history_forecast report output to the
business_on_the_books report. Please see the
business_on_the_books information for stipulations involving this
comparison. This is not a one to one column comparison for all
columns; some comparisons will require manual addition of several
columns.

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Report Filter

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Example Report

Date: Displays the date starting with the first date selected in the
Field Descriptions report filter and the day of the week. Any dates that precede the
current business date subtotal as “history” while the current date
and all future dates subtotal as “forecast” numbers.
Total Occ: Displays the total number of occupied rooms for each
date displays.
Arr Rooms: Displays the total number of rooms arriving for each
date displays.
Comp Rooms: Displays complimentary rooms. For each date, the
total number of rooms that have a rate code with the
complimentary checkbox selected displays.
House Use: Displays house use rooms. For each date, the total
number of rooms that have a rate code with the house use
checkbox selected displays.
Deduct Inv: Displays the total number of rooms from reservations
(non group) with a deduct status
Non-Deduct Inv: Displays the total number of rooms from
reservations (non-group) with a non-deduct status.
Deduct Group: Displays the total number of rooms held in
business blocks with a deduct status.
Non-Deduct Group: Displays the total number of rooms held in
business blocks with a non-deduct status.

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Occ %: Displays occupancy percentage. The rooms to sell

(physical inventory – Out of Order) divided by Total Occ.
Room Revenue: Displays the total Room Revenue for each date
displays.
Average Rate: Displays the total Room Revenue divided by the
Total Occ.
Dep Rooms: Displays the total number of rooms departing for
each date displays.
OOO Rooms: Displays the total number of rooms Out of Order for
each date.
Adl & Chl: Displays the total number of persons (adults + children)
for each date.

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Business on the Books

(business_on_the_books with FOR3.FMX)

The Business on the Books Report can print data from the current Business
Report Date to any future date. Print this report to see the mix of Business currently
Summary comprising the Properties occupancy.
A comparison of the Business_on_the_books report to the history_forecast
as long as the Business_on_the_books includes Business Block rooms not
picked up. Check the option of Groups in the Display on Report section of
the screen below to do this. The history_forecast combines Business Block
Rooms and Reservations into one column; therefore, this is not a column-to-
column comparison. To compare the above two reports manual calculation
is required.

Report Filter

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Groups – This section works in conjunction with the filter Options of ‘Group’
and ‘Group Reservations’. If the Group or Group Reservations options are
not select, the report output will not include any columns for Business Block
rooms or reservations.
The user has the option of combining all business blocks into a single
column for Business Block Rooms Not Picked Up or selecting to breakdown
the not picked up rooms by Business Block Status. The number of columns
displayed on the output works in correlation with the selected options.
Regardless of the parameter selections, the report output will never include
cancelled Business Blocks.
Combine Booking Statuses. A single column for Deduct, Non Deduct,
Inquiry, and Waitlist business block rooms.
Deduct
Non-Deduct
Inquiry
Waitlist
Select Booking Statuses: The Business Block Statuses will be broken
down and will print as their own column on the report output.
Display on Report: Select the columns to display on the report output.
Groups: When selected, Business Block rooms not picked up are included
in the report output. Depending on the Selection Criteria, this will be
displayed in the columns labeled D-GRP (Deduct Business Block Rooms
not picked up), N-GRP (Non
Page Deduct
115 of 131Business Block Rooms not picked up)
I-GRP (Inquiry Business Block Rooms not picked up), W-GRP (Waitlist
Business Block Rooms not picked up). If the user selected to print the report
broken down by selected booking statuses, the report output will display
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Example Report

Month: Displays the month and grouped along the top column of the report.
Field Date: Displays the date for calculated data.
Descriptions
Ind-R: Individual Reservation - when selected, reservations booked for
Individuals (non-Block) display.
Blk-R: Business Block Reservations - when selected, reservations booked
against a Business Block display.
D-Blk: Displays Deduct Business Block Rooms not picked up for each date.
N-Blk: Displays Non Deduct Business Block Rooms not picked up for each
date.
T-Rms: Displays the total rooms not picked up for each date.
OOO: Displays the rooms with a status of “Out of Order” for each date.
Avbl: Displays the total rooms available to sell for each date.
Occ%: Displays the Occupancy Percentage for each date including the
individuals and the business block rooms picked up.
PrOcc%: Displays the Projected Occupancy Percentage assuming that all
the group rooms pick up.
Ind-Revenue: Displays the Individual Revenue per date.
Ind-Avg.Rate: Displays the Individual Average Rate per date.
Blk-Revenue: Displays the Business Block Revenue per date.
Blk-Avg: Displays the Business Block Average Rate per date.
Rate Total Revenue: Displays the Total (Individual + Business Block)
revenue per date.
Total Avg. Rate: Displays the Total Average Rate by calculating the Total
Revenue / Total Rooms. The column for “Proj. Avg. Rate” will always be the
same as “Total Avg. Rate”. This is due to the projected average rate

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calculates on the overbooking revenue, which in itself calculates on the total

average rate.
Proj. Revenue: Displays the Projected Revenue = Total Revenue -
Overbooked Revenue.
Proj. Avg. Rate: Displays the Projected Average Rate = Projected Revenue
/ (Total Rooms - Overbooked Rooms). The column for “Proj. Avg. Rate” will
always be the same as 'Total Avg. Rate'. This is due to the projected
average rate calculates on the overbooking revenue, which in itself
calculates on the total average rate.
Monthly Tot: Displays the monthly total. The row at the bottom of the
screen will subtotal the numbers for each column and display a total for the
month.

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Forecast Future Occupancy

(resfutureoccupancy with GEN1.FMX)

The Forecast Future Occupancy Report will provide vital data future
Report Summary reservations and revenue. By selecting a date range, the report will
calculate a summarized Forecasted Occupancy including projected
arrivals and departures. This report will only calculate based on
reservations picked up from an existing Business Block and of course
depending on the Selection Criteria.

Report Filter

Example Report

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Date: Displays the date for the data shown.

Field Descriptions
Day: Displays the day of the week corresponding to the date.
Adl: Displays the number of adults in house for that date.
Chl: Displays the number of adults in house for that date.
Total Guests: Displays the total number of guests (adults + children)
for that date.
Arr. Rms Deducted: Displays the total number of deducted rooms
arriving on that date.
Dep Rms Deducted: Displays the total number of deducted rooms
departing on that date.
Occ. Rms Deducted: Displays the total number of deducted occupied
rooms on that date.
% Occ Rms Deducted: Displays the occupancy percentage based on
deducted rooms for that date.
Occ Rms N Deducted: Displays the occupancy percentage based on
non-deducted rooms for that date.
OOO Rms: Displays the total number of rooms with an Out or Order
status on that date.
OOS Rms: Displays the total number of rooms with an Out or Service
status on that date
Open Blocks: Displays the total number of unsold rooms held in
blocks for that date.
Pickup Blocks: Displays the total number of sold rooms in deducted
business blocks for that date.
Room Revenue Deducted: Displays the total room revenue for
deducted rooms on that date.
Avg. Room Deducted Displays the Average Rate for deducted rooms
on that date.
Extra Revenue: Displays any extra revenue (non-room) for that date.

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Housekeeping Forecast
(resforecasthk with no .FMX)

The Housekeeping Forecast Report displays the number of guests

Report Summary who have arrived, departed, or stayovers. It will also display the
number of arrival rooms, departure rooms, and the rooms that have
been marked for evening service, for a specified day or date range.
Print this report for assisting with staffing requirements and tasks.

Report Filter

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Example Report

Date: Displays the date for reference.

Field Descriptions
Day: Displays the day of the week corresponding to the date.
Total Guests: Displays the total number of guests in house on that
date.
Morning Rooms: Displays the total number of dirty rooms at the start
of the day.
Arrival Rooms: Displays the total number of arrivals for the date.
Departure Rooms: Displays the total number of departures for the
date.
Evening Rooms: Displays the total number of rooms that will be
staying overnight (stayovers + arrivals) for that date.

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Profile Production
(profileproductivitystat with STA2.FMX)

The Profile Production - Summary Report allows a property the

Report Summary means to determine the production a profile is generating for their
property. The figures that generate include Room nights, Revenues,
Cancellations, Business Block bookings, etc. The user has the ability
to determine or choose what displays on the report output. Further
filters allow the user to narrow down the number of Profiles that print
by stipulating a Minimum Revenue production or a specific country or
owner code. This report can then assist when determining negotiated
rates, contracts, or possible business block bookings for the future.
The report contains filters for past date ranges, by Profile Type or a
specific Profile.
There are notable differences to keep in mind when comparing the
Profile History Tab, profile_productivity_detailed and
profileproductivitystat. Balancing all three reports is possible when it
with the understanding of the corresponding figures and the
appropriate columns.
ProfileProductivityStat uses productivity_view.
Selects from profile_stat_daily, company_stat_daily,
agent_stat_daily, group_stat_daily, source_prof_stat_daily, and
contact_stat_daily.
This does NOT include the current day’s postings. It is dependent
upon the running of the Night Audit to populate the statistic tables
and therefore appear on the report.
This does NOT include manually entered statistics.
This does NOT include legacy system statistics.
The report reflects No Show Rooms - Note: This means in the
case of Shares, if one guest is a no show and one guest arrives,
this report will reflect zero No Show Rooms. This matches the
Manager_report logic.
The report reflects Cancellation Rooms - Note: This means in the
case of Shares, if one guest is a cancel and one guest arrives,
this report will reflect zero Cancellation Rooms.
When routing on individual folios or PM folios, the revenue will
show on the routed reservation(s).
Revenue posted to a Passerby or within an AR, account shows
within the attached Profile.

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The profile production report provides the Master account statistical

Report Filter information. This enables the property to print statistics based on an
established hierarchy, and, therefore, quickly ascertain those
Companies, Travel Agents or Sources that are providing the most
business for the property.
Rollup Master Statistics: When selecting “Rollup Master Statistics”,
the report output will only display those profiles at the highest level
and, in turn, will include all statistics attached to the Subsidiary
Profiles that have a Relationship established. Additionally, when
selecting a single profile in conjunction with the ‘Rollup Master
Statistics’ checkbox, an additional checkbox of ‘Print all Subsidiary
Profiles’ is available. When selecting both options, the report output
will include all Subsidiary Profile Statistics, as well as the Master
Account itself. This will allow the property to see where the business
breakdown lies within the Master to Subsidiary relationship.
Sort order: When Food Revenue, Room Nights, Room Revenue or
Total Revenue is selected in conjunction with a Profile Category (as
opposed to a single Profile) and additional field will be displayed
“Top Producers”. This allows the user further filtering of their criteria
to look for those profiles that have “produced” for their resort. For
example, if the user selected Profile Category - Company and to sort
on Room Nights and then inserted a 20 in the Top Producers fields;
the report would only return the 20 Company Profiles that produced
the most room nights.

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Example Report

Profile Information: Displays the name, address and client ID of the

Field Descriptions profile at the top of the report.
Month/Year: Displays a column for each month’s totals.
Total Room Nights: Displays the total room nights.
Arrival Rooms: Displays the total number of room nights from
reservations attached to this profile that actually arrived.
Cancelled Rooms: Displays the total number of room nights from
reservations with a “cancel” status attached to this profile.
No Show Rooms: Displays the total number of rooms nights from
reservations with a “no show” status attached to this profile.
Day Use Rooms: Displays the total number of room nights from
reservations attached to this reservation that checked in and out on
the same business day.
ADR: Displays the Average Daily Rate on this profile.
Total Revenue: Displays the Total Revenue generated on this
profile.
Room Revenue: Displays the total Room Revenue generated on
this profile.
F&B Revenue: Displays the total Food & Beverage Revenue
generated on this profile.

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Extra Revenue: Displays the total Extra Revenue generated on this

profile.
Non Revenue: Displays the total Non Revenue generated on this
profile.
Persons: Displays the total Persons (adults + children) attached to
reservations booked on this profile.
Total Revenue per Person: Displays the Total Revenue generated
on this profile divided by the number of persons.
Room Revenue per Person: Displays the Room Revenue
generated on this profile divided by the number of persons.
F&B Revenue per Person: Display the total Food & Beverage
Revenue generated on this profile divided by the number of persons.
Extra Revenue per Person: Displays the Extra Revenue generated
on this profile divided by the number of persons.
Non Revenue per Person: Displays the Non Revenue generated on
this profile divided by the number of persons.
Reservation Nights: Displays the total number of nights from
reservations attached to this profile.
Reservation Arrivals: Displays the total number of reservations
attached to this profile that actually arrived.
Cancelled Reservations: Displays the total number of reservations
with a “cancel” status attached to this profile.
No Show Reservations: Displays the total number of reservations
with a “no show” status attached to this profile.
Day Use Reservations: Displays the total number of reservations
attached to this reservation that checked in and out on the same
business day.
Block Rooms Nights: Displays the total Room Nights from
reservations attached to the profile and have a business block code.
Block Room Revenue: Displays the total Room Revenue from
reservations attached to the profile and has a business block code.
Block Room ADR: Displays the Average Daily Rate from
reservations attached to the profile and have a business block code.
Individual Rooms Nights: Displays the total Room Nights from
reservations attached to the profile and do not have a business block
code.
Individual Room Revenue: Displays the total Room Revenue from
reservations attached to the profile and do not have a business block
code.
Individual ADR: Displays the Average Daily Rate from reservations
attached to the profile that does not have a business block code.

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Profile Productivity Statistics-Detailed

(profile_productivity_detailed with PRF5.FMX)

The Profile Productivity Statistics Detailed Report allows a means

Report Summary of printing a detailed breakdown of each reservation that comprised
the production for a specific profile. The report only prints for one
profile at a time. The output will group the Reservations by Room
Class, if the Room Class functionality is active. The reservations
then sort in date order. The report output displays Room Class,
Room Number, Room Type, and Primary Profile on the
Reservation, Reservation Status, Arrival Date, Departure Date,
Reservation Nights, Room Revenue, F&B Revenue, Other
Revenue, Total Revenue, and Non Revenue. If this report runs for
an entire year range, the columns will match exactly with those on
the summary tab of the Profile History screen. When comparing
information displayed on the main History screen, ensure the
comparison is with the same reservation.
There are notable differences to keep in mind when comparing the
Profile History Tab, profile_productivity_detailed and
profileproductivitystat reports. Balancing of the three is possible
when it understood what the figures represent and when using the
appropriate columns.
The report utilizes two views depending on the Profile type.
Individual and Contacts - ‘pms_guest_history_resv_view1.’
All other Profile types- ‘pms_history_reservation_view1’
The report includes current day’s postings. A comparison to the
profileproductivitystat report should not be conducted when a
profile is still in house or has departed today as the
profileproductivitystat does not reflect today’s postings until the
night audit is run.
Includes manually added and Legacy system statistics.
Reflects No Show Reservations (not Rooms). Thus, compare to
the “No Show Res” column on the Summary screen within
Profile History and not the No Show Rooms column.
Reflects Cancellation Reservations (not Rooms). Thus,
compare to the “Cancel Res” column on the Summary screen
within Profile History and not the Cancel Rooms column.
Routing to another room or PM will only show the revenue
under the routed to reservation.
Revenue posted to a Passerby or within an AR, account does
not show.
The ‘Nights’ column will show Reservation Nights (not Room
Nights) to be consistent with the Nights on the Summary screen
of the Profile History Tab.

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Report Filter

Example Report

Room Class: Displays the profile results subtotaled by room class.

Field Descriptions
Room No: Displays the room number for each reservation
attached to the profile.
Room Type: Displays the room number corresponding to the room
number.
Guest Name: Displays the guest name
Resv Status: Displays the Reservation Status. Some examples
include Checked Out, No Show and Cancelled.

Arr Date: Displays the Arrival Date for each reservation attached to
the profile.

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Dep Date: Displays the Departure Date for each reservation

attached to the profile.
Resv Nights: Displays the total number of nights for each
reservation attached to the profile.
Room Revenue: Displays the Room Revenue generated by each
reservation attached to the profile.
F&B Revenue: Displays the F&B Revenue generated by each
reservation attached to the profile.
Other Revenue: Displays the Other Revenue generated by each
reservation attached to the profile.
Total Revenue: Displays the Total Revenue generated by each
reservation attached to the profile.
Non Revenue: Displays the Non Revenue generated by each
reservation attached to the profile.

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Membership Report
(loyalty_member_stay with PRF3.FMX)

The Loyalty Member Stay Report displays guest membership

Report Summary information attached to the reservation. A hotel may print this report
to anticipate what room blockings or specials to prepare for the
arriving, in house, or departed guests. The ability to include Previous
Stay information also exists to use as a comparison.

Report Filter

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Example Report

Room No: Displays the room number for each reservation attached
Field Descriptions to the profile.
Room Type: Displays the room number corresponding to the room
number.
VIP: Displays the VIP code attached to the profile.
Name: Displays the guest name
Member Type: Displays the Membership Type attached to the
profile
Member Level: Displays the Membership Level attached to the
profile
Membership No: Displays the Membership Number attached to the
profile
Arr Date: Displays the Arrival Date for each reservation attached to
the profile.

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ETA: Displays the Estimated Time of Arrival from the reservation

screen.
Dep Date: Displays the Departure Date for each reservation
attached to the profile.
ETD: Displays the Estimated Departure Time from the more field’s
screen of the reservation.
Adl: Displays the number of adults for each reservation attached to
the profile.
Chl: Displays the number of children for each reservation attached
to the profile.
Rms: Displays the number of rooms for each reservation attached
to the profile.
Company: Displays the Company profile name if attached to the
reservation.
Travel Agent: Displays the Travel Agent profile name if attached to
the reservation.
Source: Displays the Source profile name if attached to the
reservation.
Block: Displays any business block codes associated with the
reservation.
Resv Status: Displays the Reservation Status. Some examples
include Checked Out, No Show and Cancelled.

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