Third Word

Criterion Weight In-house

party Press
ROI 15% 8 4 6
Financial Payback 10% 6 5 5
NPV 15% 8 4 6
Alignment with strategic objectives 10% 6 5 9
Organizational
Likelihood of achieving project’s MOV 10% 6 5 8
Availability of skilled team members 5% 8 9 6
Maintainability 5% 8 10 6
Project
Time to develop 5% 8 10 6
Risk 5% 6 8 2
Customer satisfaction 10% 7 7 5
External
Increased market share 10% 7 7 6
Total Score 100% 7.1 5.95 6.1
7.1 5.95 6.1
Total Cash Inflows
Tahun 2015 2016 2017
Jumlah Pelanggan 2,000 2,100 2,205
Rata-rata Nilai Transaksi 200,000 250,000 300,000
Gross Revenue 400,000,000 525,000,000 661,500,000
Revenue Increase 125,000,000 136,500,000
10% 12,500,000 13,650,000

Total Cash Outflows

Alternative 1: Vendor Solution
Tahun 2015 2016 2017
Initial Cost 105,000,000 0 0
Annual Cost 60,000,000 60,000,000
Indirect Cost 50,000,000 50,000,000
Total Cash Out 215,000,000 110,000,000
Total Cash In 525,000,000 661,500,000
Net Cash Flow 310,000,000 551,500,000
Disc rate 8%
NPV 310,000,000 510,648,148
Payback
ROI 144% 265%

Total Cash Outflows

Alternative 2: Existing Product
Tahun 2015 2016 2017
Initial Cost 150,000,000
Annual cost 90,000,000 100,000,000
Indirect cost 40,000,000 45,000,000
Total Cash Out 130,000,000 145,000,000
Total Cash In 525,000,000 661,500,000
Net Cash Flow 395,000,000 516,500,000
Disc rate 8%
NPV 395,000,000 478,240,741
Payback
ROI 304% 331%

Total Cash Outflows

Alternative 3: In-house Solution
Tahun 2015 2016 2017
Initial Cost (Infrastructure) 70,000,000 15,000,000 15,000,000
Annual cost 60,000,000 65,000,000
Indirect Cost 50,000,000 55,000,000
Total Cash Out 125,000,000 135,000,000
Total Cash In 525,000,000 661,500,000
Net Cash Flow 400,000,000 526,500,000
Disc rate 8%
NPV 400,000,000 487,500,000
Payback
ROI 320% 356%
 2018 2019
2,315 2,431
350,000 400,000
810,337,500 972,405,000
148,837,500 162,067,500
14,883,750 16,206,750 57,240,500

2018 2019
0 0 105,000,000
60,000,000 60,000,000
50,000,000 50,000,000
110,000,000 110,000,000 545,000,000
810,337,500 972,405,000
700,337,500 862,405,000 2,424,242,500

600,426,526 739,373,285 2,160,447,960

0.0 Tahun
359% 445%

2018 2019
150,000,000
110,000,000 120,000,000
50,000,000 55,000,000
160,000,000 175,000,000 610,000,000
810,337,500 972,405,000
650,337,500 797,405,000 2,359,242,500

557,559,585 683,646,262 2,114,446,588

0.1 Tahun
359% 387%

2018 2019
15,000,000 15,000,000 130,000,000
70,000,000 75,000,000
60,000,000 65,000,000
145,000,000 155,000,000 560,000,000
810,337,500 972,405,000
665,337,500 817,405,000 2,409,242,500

570,419,667 700,793,038 2,158,712,706

0.1 Tahun
393% 430%
Total Cash Inflows
Tahun 2013 2014 2015
ARPU 18,000 18,500 19,000
Subscriber 11,000,000 11,330,000 11,670,000
Gross Revenue 198,000,000,000 209,605,000,000 221,730,000,000
Revenue Increase 11,605,000,000 12,125,000,000
5% 580,250,000 606,250,000

Total Cash Outflows

Alternative A: SalesForce.com
Initial Cost 0
No. Call Center Agent 25 30
annual cost 450,000,000 540,000,000
Indirect cost 25,000,000 25,000,000
Total Cash Out 475,000,000 565,000,000
Total Cash In 580,250,000 606,250,000
Net Cash Flow 105,250,000 41,250,000
Disc rate 8%
NPV 105,250,000 38,194,444
Payback
ROI 22% 14%

SF.com license/user/month 125 125

USD to IDR 12000 12000

Total Cash Outflows

Alternative B: Vendor Solution
Initial Cost (Total solution) 500,000,000 0 0
Annual Cost 100,000,000 75,000,000
Indirect Cost 20,000,000 20,000,000
Total Cash Out 620,000,000 95,000,000
Total Cash In 580,250,000 606,250,000
Net Cash Flow -39,750,000 511,250,000
Disc rate 8%
NPV -39,750,000 473,379,630
Payback
ROI -6% 66%

Total Cash Outflows

Alternative C: In-house Solution
Initial Cost (Infrastructure) 50,000,000 10,000,000
annual cost 60,000,000 60,000,000
Indirect cost 50,000,000 50,000,000
Total Cash Out 160,000,000 120,000,000
Total Cash In 580,250,000 606,250,000
Net Cash Flow 420,250,000 486,250,000
Disc rate 8%
NPV 420,250,000 450,231,481
Payback
ROI 263% 324%
 2016
19,500
12,020,000
234,390,000,000
12,660,000,000
633,000,000 1,819,500,000

0
35
630,000,000
25,000,000
655,000,000 1,695,000,000
633,000,000
-22,000,000 124,500,000

-18,861,454 124,582,990
0.0 Tahun
7%

125
12000

0 500,000,000
75,000,000
20,000,000
95,000,000 810,000,000
633,000,000
538,000,000 1,009,500,000

461,248,285 894,877,915
0.5 Tahun
125%

10,000,000 70,000,000
60,000,000
 50,000,000
120,000,000 400,000,000
633,000,000
513,000,000 1,419,500,000

439,814,815 1,310,296,296
0.0 Tahun
355%