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    Resumegoldmandoc

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    Elayne Goldman has over 5 years of experience in marketing, communications, and programming. She holds a Masters in Communication from Illinois State University and has worked in roles managing accounts, outreach coordination, editing, and teaching assistance. Her experience includes resolving disputes, effective communication, event planning, and social media management.

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    Resumegoldmandoc

    Uploaded by

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    36 views2 pages
    Elayne Goldman has over 5 years of experience in marketing, communications, and programming. She holds a Masters in Communication from Illinois State University and has worked in roles managing accounts, outreach coordination, editing, and teaching assistance. Her experience includes resolving disputes, effective communication, event planning, and social media management.

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    Elayne Goldman has over 5 years of experience in marketing, communications, and programming. She holds a Masters in Communication from Illinois State University and has worked in roles managing accounts, outreach coordination, editing, and teaching assistance. Her experience includes resolving disputes, effective communication, event planning, and social media management.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    36 views2 pages

    Resumegoldmandoc

    Uploaded by

    api-251843047
    Elayne Goldman has over 5 years of experience in marketing, communications, and programming. She holds a Masters in Communication from Illinois State University and has worked in roles managing accounts, outreach coordination, editing, and teaching assistance. Her experience includes resolving disputes, effective communication, event planning, and social media management.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Elayne Goldman

    (847) 863-2598
    [email protected]

    Holding a Masters in Communication, and over five years of marketing and programming expe-
    rience, I am able to resolve difficult business issues and provide the efficient communication of
    both message and content.

    Highlights
    • Experienced communications professional
    • Created and led outreach and marketing programs
    • Broad international experience

    Work Experience:
    Senior Client Account Representative at AMN Healthcare June 2017 - Present
    • Responsible for partnering with clients to bring accounts back to current status, and ensure
    cash objectives are met through active and consistent communication
    • Identify root causes of accounts receivable disputes and effectively communicate with
    necessary departments to resolve issues and prevent further disputes
    • Analyze client accounts to identify risks and provide reporting to management
    • Create working relationships with receivables clients through external communication,
    providing research and support on a daily basis
    • Maintain effective and open communication with Branch Managers and Regional Presi-
    dents through weekly meetings
    • Identify needs for adjustments, refunds, payment plans, and payment applications in ac-
    cordance with Client Accounts Receivable procedures
    • Provide superior customer service and communication to both internal and external clients
    • Reduce client past due balances by 5-10% per month
    • Manage and resolve national and international team disputes and concerns
    • Legal Liaison across all internal brands

    Community Outreach Coordinator at Norton & Elaine Sarnoff Center for Genetics
    February 2016-February 2017
    • Coordinated all community outreach efforts including event planning, social gatherings,
    and public speaking seminars
    • Managed all communications, including social media accounts for Facebook, Twitter, and
    Instagram
    • Created content for Center webpage and responsible for SEO analysis
    • Managed the Genetics Center internship program
    • Member of the Center’s Associate Board

    Editor at the Journal of Human Trafficking November 2014-November 2016


    • Reviewed and edited articles and manuscripts submitted to the Journal of Human Traffick-
    ing
    • Provided editorial oversight and feedback

    Graduate Teaching Assistant at Illinois State University August 2014-December 2015


    • Responsible for supervision of school content tutors
    • Organized and led workshops on Time Management, Communicating with University
    Staff and Stress Management
    • Academic Coach

    International Assistant at Illinois State University August 2011-May 2014


    • Assisted over 150 international students per semester assimilate and adapt to American
    college life
    • Available to students 24/7 as a cultural and language resource
    • Responsible for the planning and coordination of cultural events
    • Maintained positive attitude while problem solving and thinking-on-the-spot

    Writing Tutor at Illinois State University August 2013–May 2014


    • Assisted students with editing and correcting papers
    • Specializing in International Student learning, AP Formatting and APA Formatting

    Public Relations Intern at ISU Redbird Hockey August 2013-February 2014


    • Public Relations campaign creation and implementation
    • Promotion of Redbird Hockey on Illinois State Campus
    • Worked closely with Athletic Media Promotions and the marketing team

    Executive Assistant to the Marketing & Technology Committee at the Multicultural


    Leadership Program August 2013-May 2015
    • Planned and organized marketing campaigns
    • Created press releases and local media contacts for media kit dissemination
    • Organized interviews and created content for feature stories and articles
    • Assisted with the MCLP website, database design and database maintenance

    Education
    Graduate: Illinois State University Class of 2015
    Masters in Communication
    Undergraduate: Illinois State University Class of 2014
    Major: Public Relations
    Minor: Spanish and Anthropology – International/Intercultural focus
    Novancia Business School in Paris - Study Abroad Program Summer 2012

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