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OTRS Installation - Multiple Instance

The document provides a step-by-step process to install and configure OTRS and Apache on a Linux server. It includes instructions to extract and install OTRS and Apache software, configure the applications, create users and groups, set file permissions, start the Apache service, and set it to start automatically on boot. The steps ensure OTRS and Apache are installed, configured, and integrated to run properly on the server.

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140 views7 pages

OTRS Installation - Multiple Instance

The document provides a step-by-step process to install and configure OTRS and Apache on a Linux server. It includes instructions to extract and install OTRS and Apache software, configure the applications, create users and groups, set file permissions, start the Apache service, and set it to start automatically on boot. The steps ensure OTRS and Apache are installed, configured, and integrated to run properly on the server.

Uploaded by

Sunny
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as RTF, PDF, TXT or read online on Scribd
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STEP : 1

# cd /usr/local/src/

STEP : 2

# tar -zxvf otrs-3.0.6.tar.gz

STEP : 3

# mv otrs-3.0.6 otrs

STEP : 4

# mv otrs /opt/otrsvisa

STEP : 5

# cd /opt/otrsvisa/Kernel

STEP : 6

# cp Config.pm.dist Config.pm

STEP : 7

# cd Config

STEP : 8

# cp GenericAgent.pm.dist GenericAgent.pm

STEP : 9

# useradd -d /opt/otrsvisa/ -c 'OTRS Instance user' otrsvisa

STEP : 10

# groupadd otrsvisa

STEP : 11

# usermod -G otrsvisa otrsvisa

STEP : 12

# cd /opt/otrsvisa/Kernel
STEP : 13

# vi Config.pm

Search Home and change otrs to otrsvisa

$Self->{Home} = '/opt/otrsvisa';

STEP : 14

# cd /opt/otrsvisa/bin/

STEP : 15

# perl otrs.SetPermissions.pl /opt/otrsvisa/ --otrs-user=otrsvisa --web-user=otrsvisa --otrs-group=otrsvisa


--web-group=otrsvisa

::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
STEP : 1

# cd /usr/local/src

STEP : 2

# tar -zxvf httpd-2.2.24.tar.gz

STEP : 3

# cd httpd-2.2.24

STEP : 4

# mkdir /opt/apache-visa

STEP : 5

# cd /usr/local/src/httpd-2.2.24

STEP : 6

# ./configure --prefix=/opt/apache-visa

STEP : 7

# make

STEP : 8

# make install

STEP : 9

# cd /opt/apache-visa

STEP : 10

# mkdir conf.d

STEP : 11

# cd /opt/apache-visa/conf.d/
STEP :12

# vi otrs.conf

Copy And Paste

.....................................................................................................................................

#basic apache configurations file for OTRS

ScriptAlias /otrs/ "/opt/otrsvisa/bin/cgi-bin/"

Alias /otrs-web/ "/opt/otrsvisa/var/httpd/htdocs/"

# Directory settings

<Directory "/opt/otrsvisa/bin/cgi-bin/">

AllowOverride None

Options +ExecCGI -Includes

Order allow,deny

Allow from all

</Directory>

<Directory "/opt/otrsvisa/var/httpd/htdocs/">

AllowOverride None

Order allow,deny

Allow from all

</Directory>

.....................................................................................................................................

STEP : 13

# cd /opt/apache-visa/conf/

STEP : 14

# cp httpd.conf httpd.conf.orig
STEP : 15

# vi httpd.conf

Change following in httpd.conf

Listen 9016

User otrsvisa

Group otrsvisa

Add at Last Line in httpd.conf

Include conf.d/*.conf

STEP : 16

# chown otrsvisa:otrsvisa -R /opt/apache-visa

STEP : 17

# su otrsvisa

STEP : 18

# /opt/apache-visa/bin/apachectl start

$ exit

STEP : 19

# cd /usr/local/src/

STEP : 20

# rm -rf httpd-2.2.24

STEP : 21

# cd /etc/init.d
STEP : 22

# vi otrsvisa

copy and Paste

.....................................................................................................................................

#!/bin/sh

# otrsvisa: Starts the copy of otrs

# chkconfig: 2345 96 20

# description: Starts and stops the Copy of OTRS at boot time and shutdown.

/opt/apache-visa/bin/apachectl start

.....................................................................................................................................

STEP : 23

STEP : 24

# chkconfig --add otrsvisa

STEP : 25

# chkconfig --level 2345 otrsvisa on

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