Biography

Dale Carnegie was born in 1888 in Missouri,

USA and was educated at Warrensburg State
Teachers College. As a salesman and
aspiring actor, he traveled to New York and
began teaching communications classes to
adults at the YMCA. In 1912, the world-
famous Dale Carnegie Course® was born.

He authored several best-sellers, including,

How To Win Friends and Influence People
and How to Stop Worrying and Start Living.
Over 50 million copies of Mr. Carnegie’s
books have been printed and published in
38 languages.
Dale Carnegie Mr. Carnegie was a prominent lecturer of his
1888 –1955 day and a sought-after counselor to world
Founder leaders. He wrote newspaper columns and
had his own daily radio show.

Dale Carnegie founded what is today a

worldwide network of over 3,000 instructors
Copyright©2003 by Dale Carnegie and Associates, Inc. and offices in more than 70 countries.
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Principles from How to Win Win People to Your Way of Thinking
Friends and Influence People 10. The only way to get the best of an
argument is to avoid it.
11. Show respect for the other person’s
Become a Friendlier Person opinion. Never say, “you’re wrong.”

1. Don’t criticize, condemn or complain. 12. If you are wrong, admit it quickly and
emphatically.
2. Give honest, sincere appreciation.
13. Begin in a friendly way.
3. Arouse in the other person an eager
want. 14. Get the other person saying, “yes,
yes” immediately.
4. Become genuinely interested in other
people. 15. Let the other person do a great deal of
the talking.
5. Smile.
16. Let the other person feel that the idea
6. Remember that a person’s name is is his or hers.
to that person the sweetest and most
important sound in any language. 17. Try honestly to see things from the
other person’spoint of view.
7. Be a good listener. Encourage others
to talk about themselves. 18. Be sympathetic with the other
person’s ideas and desires.
8. Talk in terms of the other person’s
interests. 19. Appeal to the nobler motives.

9. Make the other person feel important 20. Dramatize your ideas.
– and do it sincerely. 21. Throw down a challenge.
2 3
Be a Leader Principles from How to Stop
22. Begin with praise and honest
Worrying and Start Living
appreciation.
23. Call attention to people’s mistakes
indirectly. Fundamental Principles for
24. Talk about your own mistakes before Overcoming Worry
criticizing the other person.
1. Live in “day-tight compartments.”
25. Ask questions instead of giving direct
2. How to face trouble:
orders.
a. Ask yourself, “What is the worst
26. Let the other person save face.
that can possibly happen?”
27. Praise the slightest improvement and
b. Prepare to accept the worst.
praise every improvement. Be “hearty
in your approbation and lavish in your c. Try to improve on the worst.
praise.” 3. Remind yourself of the exorbitant price
28. Give the other person a fine reputation you can pay for worry in terms of your
to live up to. health.
29. Use encouragement. Make the fault
seem easy to correct.
30. Make the other person happy about
doing the thing you suggest.

4 5
Basic Techniques in Analyzing Worry 4. Cooperate with the inevitable.
5. Decide just how much anxiety a thing
1. Get all the facts. may be worth and refuse to give it more.
2. Weigh all the facts – then come to a
6. Don’t worry about the past.
decision.
3. Once a decision is reached, act!
4. Write out and answer the following
questions: Cultivate a Mental Attitude that will
a. What is the problem? Bring You Peace and Happiness
b. What are the causes of the problem? 1. Fill your mind with thoughts of peace,
c. What are the possible solutions? courage, health and hope.
d. What is the best possible solution? 2. Never try to get even with your
enemies.
3. Expect ingratitude.
4. Count your blessings – not your
Break the Worry Habit troubles.
Before It Breaks You
5. Do not imitate others.
1. Keep busy. 6. Try to profit from your losses.
2. Don’t fuss about trifles. 7. Create happiness for others.
3. Use the law of averages to outlaw
your worries.
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The Perfect Way to Conquer Worry 4. Apply these four good working habits:
a. Clear your desk of all papers except
1. Pray. those relating to the immediate
problem at hand.
b. Do things in the order of their
importance.
Don’t Worry about Criticism
c. When you face a problem, solve it
1. Remember that unjust criticism is then and there if you have the facts
often a disguised compliment. necessary to make a decision.
2. Do the very best you can. d. Learn to organize, deputize and
3. Analyze your own mistakes and supervise.
criticize yourself. 5. Put enthusiasm into your work.
6. Don’t worry about insomnia.

Prevent Fatigue and Worry and

Keep Your Energy and Spirits High
1. Rest before you get tired.
2. Learn to relax at your work.
3. Protect your health and appearance Simultaneously made available to
by relaxing at home. Dale Carnegie Training® Sponsors in Canada

8
The Perfect Way to Conquer Worry 4. Apply these four good working habits: Biography
a. Clear your desk of all papers except those
1. Pray. relating to the immediate problem at hand.
b. Do things in the order of their importance.
Dale Carnegie’s Dale Carnegie was born in 1888 in Missouri,
USA and was educated at Warrensburg State
Teachers College. As a salesman and aspiring
Don’t Worry about Criticism c. When you face a problem, solve it then and Golden Book actor, he traveled to New York and began teach-
ing communications classes to adults at the
there if you have the facts necessary to make
1. Remember that unjust criticism is often a a decision. YMCA. In 1912, the world-famous Dale
disguised compliment. Carnegie Course® was born.
d. Learn to organize, deputize and supervise.
2. Do the very best you can.
5. Put enthusiasm into your work. He authored several best-sellers, including, How
3. Analyze your own mistakes and criticize To Win Friends and Influence People and How
yourself. 6. Don’t worry about insomnia.
to Stop Worrying and Start Living. Over 50
million copies of Mr. Carnegie’s books have
been printed and published in 38 languages.

Prevent Fatigue and Worry and Mr. Carnegie was a prominent lecturer of his
Keep Your Energy and Spirits High Dale Carnegie day and a sought-after counselor to world lead-
ers. He wrote newspaper columns and had his
1888 –1955 own daily radio show.
1. Rest before you get tired. Founder
2. Learn to relax at your work. Dale Carnegie founded what is today a world-
3. Protect your health and appearance by wide network of over 3,000 instructors and
relaxing at home. offices in more than 80 countries.
www.dalecarnegie.com