2017 2018 State of Enterprise Work Report U S Edition PDF

THE STATE OF
ENTERPRISE
WORK
2017-2018 | U.S. EDITION
The survey was conducted online by Regina Corso Consulting
between June 29 and July 11, 2017, among 2,001 U.S.
respondents, all of whom are employed by a company with at
least 500 employees, work on a computer, and collaborate with
other people on projects.
To learn more about the 2017-2018 State of Enterprise Work
Report, visit: workfront.com/stateofenterprise
mailbox Send any inquiries to Workfront at: [email protected]

INTRODUCTION
What changes are we seeing in the ways enterprise teams manage work?
And what will it look like in five years?
This year, for our fourth annual State of Enterprise Work Report, we surveyed
2,001 enterprise workers across the U.S. Our goal: to capture not only how
work is being done and what challenges knowledge workers see in the
present, but also how they see current workplace trends playing out in the
near future. In their responses, we spotted three major themes:
1. Wasteful practices and tools—namely email and meetings—continue

to thwart worker productivity. As in years past, poorly used meetings
and email topped the list of things that keep knowledge workers from
getting work done, with U.S. workers having an average of 199 unopened
emails in their inboxes at any given time. This report certainly makes
the case that email has reached the limits of its effectiveness as a work
management tool.
2. Flexibility is on the rise. More and more companies are seeing the
benefits of allowing their team members to work outside the office and
outside standard business hours. This is seen in the 79% of knowledge
workers who now have the ability to use flextime. It’s also seen in
the 8 hours that the average knowledge worker now works from home
every week.
3. Automation is the future. Contrary to much of the fear-mongering around

the topic of work automation, four out of five knowledge workers see it
THE STATE OF ENTERPRISE WORK REPORT • U.S. EDITION

as a chance to rethink work in new and exciting ways. Sixty-nine percent
believe work automation will give them back time to perform their
primary job duties better. The only hesitation that exists seems to lie in
how much of work will ultimately be done by machines and how much will
still require the human touch.
This report will help business leaders better understand how technology and
process are shaping our present and how they can harness these tools for a
more successful tomorrow.
3
WHAT’S
GETTING IN
THE WAY OF
WORK
This report finds knowledge workers continuing to be thwarted
by tools and practices that are intended to facilitate productivity
and collaboration. Again this year, wasteful meetings and
excessive emails top the list of productivity killers, forcing
knowledge workers to spend less than half of their time on the
work they were actually hired to do. Finally, frustration with the
lack of organization, especially for younger workers, is apparent.
4
QUESTION
Which of the following, if any, ever get in the way
of your work?
“Wasteful” meetings 64% 57%
Excessive emails 53%
Unexpected phone calls 39%
Excessive oversight 34%
Lack of “standard” processes for workflow 30%
Poor work prioritization methods at company 26%
Lack of collaboration within my team 23%
Client hand holding 20%
Excessive delegation from boss or manager 19%

Email excess
Poor alignment between team and corporate goals 17% on the rise? The
percentage of

workers blaming
Something else 13% excessive emails
rose from 43%
Nothing 9% last year to 53%
this year.
[N=2,001; population: office workers in the U.S.]
5
QUESTION
Please give a best guess estimate for what
percentage of your work week is taken up by
each of the following.
44+15+111084M
4%
8%
Wasteful meetings
Everything else
8%
Interruptions for
non-essential tasks
Work 44%
10% Week Performing the primary
Useful and/or
productive meetings
Activities duties of your job
11%
Administrative tasks
15%
Emails
After email, meetings, and administrative tasks, workers

have less than half of their workweek left for their primary
job duties.
6
QUESTION
How strongly do you agree with the following?
% saying strongly/somewhat agree
If I were better organized,

I would never miss a deadline. 34%
No matter what I do,

I never seem to be organized. 30%

Generation Mess? Younger knowledge workers (age 18-35) were more likely to feel
that their organizational abilities were falling short.
7
QUESTION
Which one or two of the following office
buzzwords or phrases do you think are most
overused today?
Think outside the box 47%
Synergy 18%
Bandwidth 18%
Circle back 13%
At a high level 12%
Table this conversation 8%
Run it up the flagpole 7%
Move the needle 6%
4%
Pow wow
Other 9%
None of these 16%
8
HOW
KNOWLEDGE
WORKERS
ARE USING
THEIR TIME
‘FLEXIBILITY’ is the watchword when it comes to
knowledge workers’ schedules. They are working fewer
hours, on average, than they did last year, and they are not
content to spend those hours in the traditional, “in-the-
office,” “nine-to-five” paradigm. The average knowledge
worker is taking advantage of flextime arrangements and

working from home for a significant chunk of the week.
9
4150453712102
QUESTION
Overall, how many hours do you work in a
typical week?
50%
45% The average workweek ticked

down from 45.1 hours in 2016
41% to 44.1 in 2017.
37%
12%
10%
2% 2%
1-40 41-50 51-60 60+
■ 2016 ■ 2017
10
QUESTION
And how many hours do you work from home in
a typical week?
42+38+1073M
7% 3%
41+
21-40
10% 11-20
Hours 42%
Working None (0)
from
Home
38% 1-10
The average worker does

their work from home for

8 hours per week.
11
28 26 25 19 3
QUESTION
Does your office allow flextime (i.e., the ability
to start your day earlier or later and then leave
earlier/later or being able to work outside
standard work hours)?
28%
Yes, all the

time
26%
Yes, but only

sometime
25%
Yes, but we
have to ask
permission first
3/4 of workers
have some ability
to take flextime.
19%
No, we are
not allowed to
take flextime
3%
Not at
all sure
FLEXTIME DISPARITY: workers at larger companies are more likely to

be allowed to take flextime than those at smaller companies.
12
QUESTION
When it comes to flextime, which is closer to
your opinion?
51+21+11512M
12%
I do not have an opinion on flextime
5%
My boss doesn’t trust
us to do flextime
11%
While flextime sounds good, I Opinions 51%
am afraid to use it because of
negative perceptions
About I like flextime, and it works, if
people know how to manage
Flextime themselves
21%
I love flextime and prefer it
over traditional work hours
Lingering negative perceptions are still keeping

1/10 of workers from using flextime.
13
14
15 14 10 17 28
QUESTION
How often, if at all, do you take advantage
of flextime?
15%
Every day
14%
A few times
a week
10%
Once a week
17%
A few times
a month
Older workers (age 36+) are more likely than younger workers to
work more hours and not use flextime.
17%
Once a month
or less

28%
I don’t use
flextime
HOW
KNOWLEDGE
WORKERS
ARE GETTING
WORK DONE
On the topic of productivity, subjectivity reigns with
knowledge workers. Just as in previous years’ reports,
workers rate themselves highest in productivity than their
co-workers or superiors. While this might be accurate, it’s
more likely that a lack of visibility into what each team

member is working on is to blame.
15
QUESTION
How would you rate the following groups overall
with regards to their productivity?
8.40
7.55 7.39 7.20
6.72
Myself My My My My
direct reports co-workers managers company
leadership
Pat yourself on the back much? For the last two years, knowledge
workers have thought more highly of their productivity than others’.
16
QUESTION
48+52+R 48%
“When there is a major news
event, productivity in the
office drops significantly.”
Younger workers (age 18-35) are more likely than their older
counterparts to say that major news events significantly affect
office productivity.
17
HOW TOOLS
ARE HELPING/
HURTING
KNOWLEDGE
WORKERS
U.S. knowledge workers have no shortage of work management
tools, not the least of which are those old standbys email and
spreadsheets. Email, for all the problems it solves, seems to be
creating new problems as it is stretched far beyond its original
purpose, stealing workers’ time and preventing them from
finding critical project information. Finally, as more and more
technology lets workers work remotely and at non-standard
times of the day, those tools appear to be redefining—or erasing

altogether—the boundaries between work and personal life.
18
QUESTION
Which of the following tools, if any, do you
currently use to manage your work?
Email 94%
Spreadsheets 78%
Shared documents 77%
Shared networks and/or folders 73%
Handwritten to-do lists 57%
Physical calendar and/or datebook 51%
Collaboration tools, such as IM or Slack 47%
Time management and/or tracking software 27%

Too many tools?
Project management software 27% Email, spreadsheets,

and shared docs lead
a dizzying array of
Expense management software 26%
tools that might only
create more work.
Something else 4%
None of these 1%
19
QUESTION
On a typical day, how many emails do you…?
64+22+64M
4% 4% 201+
6%
151-200
101-150 Of the 68 emails

received per day
by the average
knowledge worker,
Receive 21 will be junk and
22% in total 27 will demand
51-100
64% some kind of
1-50 answer or action.
Receive that are junk

0 10%
1-50 82%
51-100 5%
101+ 2%
Receive that you have to answer/do something about

0 1%
1-50 89%
51-100 8%
101+ 2%
Send
0 1%
1-50 90%
51-100 7%
101+ 2%
20
47 38 4 3 8
QUESTION
How many emails do you currently have
unopened/unread in your inbox?
47%
0
38%
1-50
4%
51-100
Digital natives have an average
of 234 unopened emails in their
inbox, compared to only 194 for
Gen X and 192 for Baby Boomers.
3%
101-200
America’s bloated inbox: U.S. workers have, on average, almost 200

unread/unopened emails, compared to only 134 for UK workers.

8%
201+
21
QUESTION
How much of a problem would you say each of
these are when it comes to email?
% saying a big/somewhat of a problem
Using a lengthy email to relay info that

would be better conveyed through face-to-
face or a phone call
55%
Following a conversation
through lengthy email threads 55%
Getting copied on emails that

are not relevant to your job 54%
Someone replying all to an email 50%
Being unable to find information that

you know someone emailed you 42%
Email in general 32%
Document version control 32%

⅓ of U.S.
workers
Trying to manage your to-do list in email 30% think
email in
Version control done through email 30% general
is a
Document review and approvals done problem.

in email 28%
The edge of email’s effectiveness: For the majority of knowledge

workers, the inability to convey or find critical information in email
is a significant problem.
22
QUESTION
60+40+R 60%
“The time I have to
spend dealing with
email is time I could
be more productive.”

23
QUESTION
Thinking of an average week, how many hours
would you say you spend doing work on each of
these devices?
12752129385241547383112
Work
Computer
Personal
Computer
Work Cell
Phone
0 hrs
1-20 hrs
21-40 hrs
41-60 hrs
61+ hrs
0 hrs
1-20 hrs
21-40 hrs
41-60 hrs
61+ hrs
0 hrs
1-20 hrs
21-40 hrs
41-60 hrs
61+ hrs
1%
1%
1%
3%
4%
5%
9%
12%
12%
27%
38%
38%
47%
52%
52%
With workers toggling back and forth between work and personal devices,
technology is clearly blurring the lines between work and personal life.
24
4153214 4153219
Personal
Cell Phone
iPad or
Tablet
0 hrs
1-20 hrs
21-40 hrs
41-60 hrs
61+ hrs
0 hrs
1-20 hrs
21-40 hrs
41-60 hrs
61+ hrs
QUESTION
2%
1%
2%
1%
4%
9%
During the course of your day, do you currently

use a project management tool that tracks
accountability, visibility, and assigned work,
tasks, and/or projects?
31%
41%
41%
55%
53%
34%

28%
Younger workers
(age 18-35) are more
likely than their older
counterparts to use
PM tools.
Yes, I currently No, but I would No, and I do
use a tool like to use a not want to use
like this tool like this a tool like this
25
HOW
KNOWLEDGE
WORKERS
VIEW
AUTOMATION
While many are wary of the impending encroachment of
automation into the workplace, knowledge workers seem
to be diving in headfirst, citing the added productivity and
innovation that could result from it. Even these automation
enthusiasts, however, see limits to the presence of
automation in work management.
26
QUESTION
When it comes to the day-to-day aspects
of your job, what percentage would you say
is automated?
23%
15%
13% 13%

12%
10%
6% 5%
3%
0 1-10% 11-20% 21-30% 31-40% 41-50% 51-60% 61-70% 71%+
27
QUESTION
When it comes to the day-to-day aspects of your
job, what percentage should be automated, if your
company took advantage of available technology?
17%
14% 14% 15%
12%
10% 9%
6%
4%
0 1-10% 11-20% 21-30% 31-40% 41-50% 51-60% 61-70% 71%+
33+67+M 37+63+M
33%
Avg. % job aspects

37%
Avg. % job aspects

currently automated potentially automated
Work automation is here! 1/3 of workers’ jobs are now automated and
more could be with current technology.
28
QUESTION
THE LIMITS OF AUTOMATION: nearly all

workers say machines can never fill the need
for a ‘human touch’.
95%
88% 86%
82%
No matter
how There are 69%
sophisticated a lot of The use of I’m excited
artificial opportunities automation to learn new
intelligence for those in the things as the Automation
becomes, with the right workplace workforce will give me
will let us 35%
there will skills in the
think of work
moves more time 34%
always be automated toward more to do my
the need for workforce. in new and automation. primary job
the human innovative duties. People In the not-
touch in the ways. who have so-distant
workplace. been in the future, men
workforce for and women
over 10 years in my line of
will not have work will be
the technical competing
skills to with robots,
succeed machines,
NEW in the new
automated
and/or
artificial
OPPORTUNITY: world. intelligence.
4 in 5 say GREATER
automation will PRODUCTIVITY:

let us think of 69% say it will
work in new and give them more
exciting ways. time to do their
primary job
duties.
29
WHAT WILL
BE THE
FUTURE OF
KNOWLEDGE
WORK
Unlike their counterparts in other job types, knowledge workers
see a bright future ahead. From whence does this optimism
spring? Technology that promises to give knowledge workers
greater freedom in how, where, and when they work.
30
QUESTION
81+19+R 81%
“I am prepared for
the workplace of
the future.”

31
QUESTION
Looking ahead 5 years, what will be different
in the office?
Video conference calls will

enable remote working 61%
Mobile phones will become

your mobile office 50%
Dress codes will
become more relaxed 49%
Collaboration software will

eliminate most conference calls 31%
Social media will become

a major work tool 31%
Assigned desk space will

be a thing of the past 28%
Printers will be obsolete because

everything will be digital 28% MARCH TOWARD
FLEXIBILITY
Email will no longer be used as
20% CONTINUES!
a primary collaboration tool
Optimism for the
future seems to be
Cursing or foul language
will become accepted
10% led by hope that
technology will
None of these 9% increase freedom
of employees to
work where and
when they want.
32
QUESTION
When you think of the workplace of the future,
which of the following do you believe will happen?
Employers will encourage greater use of

collaboration technology (Slack, Yammer,
social media, work management software)
63%
A redefinition of work-life balance

(traditional hours will go away, flextime) 61%
Over half of workers

will be remote 53%
People will embrace other
ways of communicating (IM, etc.)
and become less reliant on email
52%
Organizations will go away from traditional

hierarchical management to self-management 21%
Daily and/or weekly status

meetings will no longer happen 21%
There will be a shift away from

open spaces to offices 18%
Something else 3%
None of these
7%
33
MEET THE
FUTURE
OF WORK
Forward-looking companies must
recognize today that tomorrow’s
enterprise work cannot be executed via
yesterday’s email and spreadsheets.
Tomorrow’s solutions must automate
the manual work of organizing,
communicating, and reporting on work
and provide the right data at the right
time so human knowledge workers
can do their best work, faster than ever
before. This is where Workfront’s work
automation solution reigns supreme.
Workfront provides:
• Consolidated features all in one

easy-to-use tool
• Centralized feedback and approvals

accessible to the entire team
• Standardized templates to save time

and improve accuracy
To learn more about the 2017-2018 State

of Enterprise Work Report, visit:
workfront.com/stateofenterprise
34
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THE STATE OF

between June 29 and July 11, 2017, among 2,001 U.S.

respondents, all of whom are employed by a company with at

least 500 employees, work on a computer, and collaborate with

other people on projects.

To learn more about the 2017-2018 State of Enterprise Work

Report, visit: workfront.com/stateofenterprise

mailbox Send any inquiries to Workfront at: [email protected]

1. Wasteful practices and tools—namely email and meetings—continue

3. Automation is the future. Contrary to much of the fear-mongering around

THE STATE OF ENTERPRISE WORK REPORT • U.S. EDITION

“Wasteful” meetings 64% 57%

Excessive emails 53%

Unexpected phone calls 39%

Excessive oversight 34%

Lack of “standard” processes for workflow 30%

Poor work prioritization methods at company 26%

Lack of collaboration within my team 23%

Client hand holding 20%

Excessive delegation from boss or manager 19%

THE STATE OF ENTERPRISE WORK REPORT • U.S. EDITION

[N=2,001; population: office workers in the U.S.]

After email, meetings, and administrative tasks, workers

[N=2,001; population: office workers in the U.S.]

If I were better organized,

No matter what I do,

THE STATE OF ENTERPRISE WORK REPORT • U.S. EDITION

[N=2,001; population: office workers in the U.S.]

Think outside the box 47%

Circle back 13%

At a high level 12%

Table this conversation 8%

Run it up the flagpole 7%

Move the needle 6%

None of these 16%

[N=2,001; population: office workers in the U.S.]

THE STATE OF ENTERPRISE WORK REPORT • U.S. EDITION

45% The average workweek ticked

[N=2,001; population: office workers in the U.S.]

The average worker does

THE STATE OF ENTERPRISE WORK REPORT • U.S. EDITION

[N=2,001; population: office workers in the U.S.]

Yes, all the

Yes, but only

FLEXTIME DISPARITY: workers at larger companies are more likely to

[N=2,001; population: office workers in the U.S.]

THE STATE OF ENTERPRISE WORK REPORT • U.S. EDITION

Lingering negative perceptions are still keeping

[N=2,001; population: office workers in the U.S.]

[N=2,001; population: office workers in the U.S.]

THE STATE OF ENTERPRISE WORK REPORT • U.S. EDITION

[N=2,001; population: office workers in the U.S.]

[N=2,001; population: office workers in the U.S.]

times of the day, those tools appear to be redefining—or erasing

Shared documents 77%

Shared networks and/or folders 73%

Handwritten to-do lists 57%

Physical calendar and/or datebook 51%

Collaboration tools, such as IM or Slack 47%