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Store Manager - Wikipedia

A store manager is responsible for the day-to-day operations of a retail store. They oversee staff, handle sales goals, ensure safety and security, and hire and train employees. Specifically, store managers are responsible for staff management, store presentation, product management, problem solving, meeting sales targets, safety compliance, and hiring, training, and development of subordinates. Store managers report to district or area managers and oversee various subordinate management roles within the store.

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612 views9 pages

Store Manager - Wikipedia

A store manager is responsible for the day-to-day operations of a retail store. They oversee staff, handle sales goals, ensure safety and security, and hire and train employees. Specifically, store managers are responsible for staff management, store presentation, product management, problem solving, meeting sales targets, safety compliance, and hiring, training, and development of subordinates. Store managers report to district or area managers and oversee various subordinate management roles within the store.

Uploaded by

Rinu Roy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Store manager

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verification.
Learn more

A retail manager (or store manager) is


the person ultimately responsible for the
day-to-day operations (or management)
of a retail store. All employees working in
the store report to the retail/store
manager. A store manager reports to a
district/area or general manager.

Roles and responsibilities


Responsibilities of a store manager
include:

Overall care of staff and their well


being
Presentation of store and advertising
displays
Recruiting, performance management,
and workplace scheduling
Product management, including
ordering, receiving, price changes,
handling damaged products, and
returns
Team Development, facilitating staff
learning training, and development
Problem solving, handling unusual
circumstances
To understand the customer service
principles
To handle problems and questions to
customers
Basic Computer applications in stores
management and materials control

Sales generation
A store manager must meet the monthly,
quarterly, or annual sales goals,
depending on the company's fiscal cycle.
This involves setting individual sales
goals (quotas), holding contests for
employees, or offering sales promotions.
The manager may also find ways to
make employees more productive to
meet the goals. Thus, the store manager
may be forced to reduce payroll
expenditures by decreasing employees'
hours, or otherwise reducing operating
cost. A store manager should motivate
his or her team to achieve the target set
for the store. A store manager should set
an example for his or her subordinates to
follow.

Safety and security

The General manager must post Material Safety


The General manager must post Material Safety
Data Sheets for their employees for any hazardous
materials used in the store.

The Store manager is the store's primary


key-holder and may be called to the store
before, during, or after business hours in
the event of an emergency. They are also
responsible for the safety of all
customers and employees on store
premises. Store managers may be
required to hold safety meetings,
especially as dictated by union practices
in cases where store employees belong
to a union.

Division of responsibility
A store manager may have several
subordinates who have management-
level responsibility. These employees
may be called deputy managers,
assistant managers, department
managers, supervisors, key holders, shift
leads, or leads. Sometimes members of
the management team may be several
grades below the store manager. One
example would be store manager -
deputy manager - department manager -
department leads. A store manager has
over-all responsibility for all day-to-day
activity of the store. Managing &
controlling staff, and planning are
essential points of the store manager.
Hiring, training and
development
The store manager is responsible for
hiring, training, and in some cases,
development of employees. The
manager must ensure staffing levels are
adequate to effectively operate the store,
and ensure employees receive training
necessary for their job responsibilities.
Managers may be responsible for
developing employees so the company
can promote employees from within and
develop future leaders, potentially for
employment at other locations. Store
managers also have the fire powers to
any under-performing or misbehaving
employees. The role of store managers
with regards to the other employees
varies from company to company and
each respective company's operating
methods but in general a store manager
will be required to deal with and try to
solve any and all problems that may
occur at any given time.

See also
List of management topics
List of marketing topics
Shopkeeper

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