ROLE OF CITIZEN JOURNALISM IN

STRENGTHENING SOCIETIES

Dr. Saqib Riaz

Abstract
The tremendous boost of new media technologies has
given birth to the phenomenon of Citizen Journalism which
has become an integral part of the modern day societies. For
people who formerly had no chance of being heard, citizen
journalism is a great opportunity of participation for them.
Moreover, the common people cannot only comment on
stories, they are providing resources and information beyond
the scope of the mainstream media. Especially in countries
without a free press bloggers, photo and video journalists
can give underrepresented and underprivileged segments of
society a voice and add to the media diversity. They are
making their ways through censorship and enable cross-
border dialogue. As in Iran, as in Zimbabwe or in Kenya and
even in Pakistan during the last elections, they have made a
real difference. This paper presents an overall view of the
citizen journalism (CJ) in the world and its effects on
traditional media as well as on society at large. The paper
also presents the situation of CJ in Pakistan. The paper
concludes that the best quality news can be produced with the
mutual cooperation of traditional journalism as well as
citizen journalism.
Introduction
One of the most important things in this regard is that due
to the evolution of Citizen Journalism, the big media
organizations have lost their monopoly over news. Whereas
earlier citizen journalists were discouraged by professional
media, now bloggers, amateur journalists Citizen Journalists
are not only invited to provide feedback on articles, but also to
take part in the research that goes into them. Newspapers and
online magazines publish readers’ articles and photographs.

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Sometimes, TV channels provide technical support to citizen

videographers who provide their reports to them. So big
media houses have taken a U-turn and have opened up their
doors to the public to share information and views.
But this new phenomenon has raised several questions.
These questions are yet to be answered. For example, what are
the underlying risks of citizen journalism? Is information
gathered through “street reporting” reliable? Is this in fact a
new more participatory form of journalism? And how do
people participate who have no access to computers and
internet? To make this mutual journalism a success it is,
therefore, essential to promote media literacy in society and to
provide guidance to citizen journalists. These questions and
their possible answers will be discussed in this article.
Active Role of Audience
Earlier the audiences were considered as passive receivers
of media messages but technological development changed
the situation. The invention of internet and its gadgets
enabled the public to express their voices publically. Kolodzy
(2006) stated that in 1990s, the Web changed the news
audiences from passive consumers to interactive consumers1.
Then Briggs (2007) endorsed the concept, as readers are no
longer passive receivers of messages. They create, share and
comment.2 The sense of users’ participation and active role
rather than passive in the news process raises the ‘idea’ of
citizen journalism.
Kolodzy (2006) stated the definition of citizen journalism
as noted Lasica (2003) “A citizen or citizens playing an active
role in the process of collecting, reporting, analyzing and
disseminating news and information”(p.220)3. People without
proper journalistic experience can use the modern technology
like computer, software and internet to share their creations,
arguments, criticism and disseminate on available media
outlets. According to Allan (2006) “Anyone with something to
say and access to the right software can be publisher, a pundit
and observer of events great or small”(p.121). 4

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After, the successful launching of Web in 1990s the rapid

growth of blogs, ease up the passive audience to switch their
role as active participants. Blogs hold a significant part on the
realm of journalism, social networking and especially in
citizen journalism. Blogs provided the accessible platform to
ordinary public to communicate their voices and beside the
mainstream media journalism, Lasica (2003) described, that
we have the mixture of commentary and analysis from
grassroots, as ordinary people find their voices and shared to
the media mix5. Now, people are uploading their audio &
videos clips, reports, pictures on different blogs and forums
captured or created through their PCs, mobiles, iPods, and
Cam coders. Practically, people are enjoying the blessings of
blogs, forums, independent news sites like YouTube,
Facebook, Flickr, Twitter, AOL, Google, MSN & Yahoo
Messengers etc.
This active participation in news process changed the
definition of news consumers into the ‘participatory or citizen
journalism’ and according to Gillmor (2003), “enormous new
power is devolving into the hands of what has been a mostly
passive audience.6” Free, diverse and neutral voices on
communication podiums enhance the standards of democracy
according to the Bowman & Willis (2003) as summarized by
Flew (2008) the intent of this citizen participation is to
provide independent, reliable, accurate, widespread and
appropriate information that is required to strengthen the
democracy7. Now many established news organizations
launched their online portals for citizens to assist, guide and
comment on news stories and patterns with their self-created
contents. One of the most famous media scholars of South
Africa Mr. Steven Lang expressed his views about Citizen
Journalism (CJ) as under:
“It is journalism produced by non-professionals. It can
take various forms including text, images, video and audio. It
can make use of a wide range of tools such as cell phones,
computers, audio recorders or even just a pen and paper.”8

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Background
Citizen Journalism is a new sort of news creation, which
has been discussed by various scholars. Citizen journalism has
been associated with the development, dissemination, and
usability of web publishing software. Flew (2008) described
the initial inauguration of the citizen journalism in 1999 after
the development of open publishing architecture by Matthew
Arnison and other involved in the ‘Active Sydney group’ and in
the same year their adoption of open source models like
Independent Media Centers (Indymedia), was a milestone to
enable the new forms of news production.9 Then in 2000, a
Korean website OhmyNews.com launched by a veteran
journalist Oh Yeon-Ho stating the dissatisfaction about
Korea’s conservative traditional media. Kolodzy (2006) noted
the Oh arguments that “journalists aren’t some exotic species;
they are everyone who has news stories and share them with
others.10” Ohmynews, motto is: “Every Citizen’s a Reporter”.
The web service started with 727 citizen reporters and 4
editors and after 5 years, this quantity raised up to 38,000
citizen reporters and about a dozen editors.
In the year 2001, the incident of 9/11 brought substantial
worldwide changes in social, political and economic affairs. At
the same time, media got broader alterations in news-
reporting styles and approaches. Mainstream media and
particularly TV was portraying the nonstop news about the
incident and then “another kind of reporting emerged during
those terrible hours and days. Through emails, mailing lists,
chat groups, personal web journals -all nonstandard news
sources- we received valuable context that the major American
media couldn’t, or wouldn’t, provide”.11
At the occasion of 9/11 citizens accessed the internet to
share their exclusively captured material with masses,
however then the term citizen journalism was not publically
renowned. The two later on incidents first Tsunami
devastations in Indonesia on December 26, 2004 and
secondly, the suicide bombing in London on July 7, 2005
increased the role of citizens’ participation in the news

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process. People with cell phones and digital cameras became

some of the first citizens on the scene to report on these two
terrible events. Citizens reporting on these incidents represent
a new stream for journalism, where journalists and their
public work together to provide information about what
happening in the world.
After 7/7 bombing when BBC was looking forward for the
exclusive and significant information about this important
incident of the day then Kovach & Rosenstiel (2007) noted the
fact as, “the BBC received unprecedented help from London
residents. Just after the six hours of this attack, the
organization counted more than 1000 photographs, 20 video
clips, 4000 text messages and 20,000 emails-all sent in by
citizen”(p.245).12
Currently, number of independent blogs, networks, forums
and websites are working under the usual practice of citizen
journalism and beside this expansion; traditional media
organizations are sparing their spaces for the citizens to take
part in their news process.
CJ’s Potential
Unbiased, positive reporting, debates and discussions are
real soul of journalism, which enables to build an optimistic
and healthy democratic society. Citizen participation in news
process exchanged overall attitude of the conventional news
media, which considered as the gatekeeper of information.
Kolodzy (2006) believed that “participatory journalism takes
the act of convergence a step further and requires sharing
between producers and consumers; it requires audiences to be
part of the team, part of the conversation. And audiences are
sometimes deciding to share among themselves, leaving
traditional journalism out of the loop”(p.218).13 Franklin
(2009) stated that it is as “giving a voice to the voiceless”14.
Many segments of the society were unrepresented by the
mainstream media. However, all the technological
advancement is providing an expansion to possibilities of
citizen participation in journalism. Through blogs, citizen
journalists have wrecked the stories about political corruption,

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police violence and about other concerning issues to local,

national and international communities.
Being the part of news process people feel a sense of
representation and pride, they share sometime valuable and
distinct contents. In the crises like 9/11 and 7/7 it was hard for
professional media especially TV reporters to get the access in
targeted areas and mostly media men are not allowed getting
in with their gadgets and team. In such circumstances, citizens
perform journalist’s role with their devices like mobiles and
camera. They do not angle the incident under the government
or organizational policy; they just capture and portray what
they see on the site. Citizens’ involvement in the news process
breaks down the sense of media hegemony. Versatility and
freedom of voices is beauty of journalism comprising the basic
features of democracy.
A recent example of this freedom is the Iran’s presidential
election in 2009. During the course of election, journalists
were banned for reporting and a blog service “Twitter” played
a vital role for press. Goode (2009) added that citizen
journalism has the basic characteristic of democracy.
Conventional media’s reporters play a role of ‘gatekeepers’
and comes with the makeup news stories along the political,
social and advertisers’ pressures while, citizen journalists use
a radical approach and without any pressure play a role of
‘watchdog’ over the ‘gatekeepers’15.
“Citizen Journalism” is almost free of charge journalism
because non-journalists express their views and share their
knowledge online without any financial reward. With the
advent of this phenomenon, new communities have found
their place in modern societies. It is an expression of the
fundamental democratic principle of freedom of speech. More
voices in the public arena can add to a more lively democracy.
The contribution of citizens who comment on issues of public
concern is appreciated all over the world. Especially in
countries without freedom of expression, the world wide web
plays a crucial role in informing the people. The most
important thing is that the digital media are opening up the

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sphere to those who previously had no means to make

themselves heard.
Media and Good Governance
Free access to media is a key requirement for a diverse civil
society. A well-informed and critical civil society is the
prerequisite for good governance. Today, Communication is
becoming more individual and people’s opinions are being
shaped less and less by the media. Communication theory
explains that there is one information sender, and there are
media and information receivers. Nowadays, the recipients
themselves have become senders. They have become
disseminators of information and, of course, opinions. There
is sufficient opportunity in this scenario. However, when
scrutinized more critically from the standpoint of what is true,
the truth here can be a bit cloudy. It is sometimes difficult to
navigate one’s way through these vague truths.
Independent media do not only provide information but
also critically question and reveal and, in doing so, make
governmental action more transparent to the general public.
Unprivileged social groups are especially able to express
themselves and participate in politics by means of
independent media. Freedom of expression is necessary for a
free, democratic civil society. The Former German Foreign
Minister Hans-Dietrich Genscher once said it quite ominously
“The press is the artillery of freedom.16”
New media like the internet or mobile communication
provide many new possibilities, quantitatively as well as
qualitatively, especially in developing countries. Twitter and
YouTube, for example, enable us to express ourselves in public
and gain access to information and public opinions. New
media open the doors for participatory journalism. They give a
voice to those who previously went unheard, those who had to
remain in the shadows. This phenomenon has been seen in
action in Iran, where individual Iranians published
information via Twitter, which the Iranian government could
no longer ignore. An audience of more than 20,000 people
was reached and the mainstream media used the Twitter news

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to report on the situation in Iran at a global level. Twitter

created a means for evading censorship. It is especially new
media which allow for new forms of civil protest. New media
enable global access to information from within dictatorships
that would otherwise be inaccessible. New media foster
participation, transparency and thus democracy.
However, there are always two sides of a coin. New media
have generated a new information overload that for many of
us is a strain. We are all confronted with the overwhelming
challenge of filtering relevant information out of this overflow
of news. People need a lifeline in this flood of information.
They need media literacy, something which needs to be
promoted.
Transparency and Participation: Two qualities of
Citizen Journalism
Transparency and participation in particular are promoted
by new media which transmit high quality and reliable
content. This makes further education so important. Further
education provides users with the journalistic tools and thus
the specific quality standards we also need in citizen
journalism. In developing countries there is also the question
of freedom of information. According to a recent study by the
organization “Reporters without Borders,” the internet is
censored in 60 states worldwide. Last year 120 bloggers were
arrested and convicted. This is a distressingly new all time
high for something as simple as expressing one’s opinion. 120
convicted bloggers and internet dissidents are currently in
prison17. Freedom is a very precious gift that should not be
destroyed by censorship.
Barriers of New Media
Access to internet and new media varies heavily in
different countries. In South Africa for example a large part of
the population has internet access. But according to estimates
by the International Telecommunication Union, the situation
is very different in Sub-Saharan Africa. About 55 percent of
the rural population still does not have access to any

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telecommunication media. Another example: a DSL

connection in Germany costs about 30 euros per month. In
Nigeria a comparable connection costs about 600 euros – this
is nearly 900 percent of the per capita income. Thus the
poorer of the global population have to pay more for the
internet than the richer. This constitutes a barrier for the
freedom of the world wide web and for the freedom of internet
access. Thus the digital revolution reveals further forms of
exclusion.
The majority of the global population is not yet able to
participate in the global political debate by means of new
media due to their financial situation, social status or
geographic position.
Citizen Journalism: a Challenge or Complement to
the Mainstream Media
For many people Citizen Journalism (CJ) is a challenge to
the mainstream media because the mainstream media have
lost their news monopoly. While some scholars and media
experts think this phenomenon as a complement to the
mainstream media. Both groups have their own arguments.
The people who believe that CJ is a threat or challenge to
the traditional media argue that with the passage of time CJ
may take over the place of traditional media. Because of a
variety of views and unbiased reporting the CJ will be more
powerful than the newspapers etc. Especially in countries
without freedom of expression, the world wide web plays a
crucial role in informing people. These people are worried
about the future of the traditional media. On the other hand,
many media scholars and journalists believe that CJ is not a
rival of the traditional media rather it complements them and
extends a big support to them. This is a fact that conventional
media reporters are not available on each and every place but
citizens are present everywhere. Solana Larsen, (2010) the
Editor of the Global Voices stated citizen journalists and
conventional media reporters can work together to produce
high-quality content. She says that her organization Global
Voices was able to complement what the BBC was doing when

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they were fast and when they were different. She stated “We
were different, for instance, from a straight news story about a
women’s bill in India. The BBC story made you feel as though
if you were for women’s rights you should be for this bill,
because it would bring more women into parliament. Global
Voices added depth of perspective through blogger voices that
showed why even some feminists were against the idea.
Because, that was one of the many arguments we heard, the
bill was not making the representation more diverse. It was
benefiting women from certain families, wives of former
politicians.”18
Lessons from the Global Voices
Global Voices is a project of the Research Centre of the
Harvard University of the USA and it was created to help and
encourage people to read one another and to share their
reports with one another. Its slogan is: “The World is talking -
Are you listening?”
It has a global community of more than 200 bloggers and
translators who work with part-time editors. It includes the
reports on the activities and the topics that concern bloggers
and citizen journalists worldwide, with special emphasis on
developing countries and marginalized voices within them.
Global Voices also created an advocacy organization that
keeps watch of bloggers who have been censored, threatened
or arrested. “On the advocacy website we try to keep track of
online repression of free speech. We also try to motivate
activists to work together to fight censorship. We also created
yet another website called Threatened Voices. It is a world
map on which we track cases of threats or arrests against
bloggers” Solana Larsen stated in the International Media
Conference held on March18, 2010 in Berlin Germany19.
Global voices conducted training workshops in several
countries for the training of the citizen journalists
emphasizing how to write a good news story for the blogs.
Their trained citizen journalists have written some of the best
news reports on their blogs. Solana argues that sometimes, the

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CJ reports change the media agenda of the mainstream media.

She stated as follows:
“The Global Voices office in Malawi for example has had
many of its blog posts republished in local newspapers. There
were also bloggers’ stories which made their way into radio
broadcast media in France, Taiwan and the United States and
even into television in Egypt and Paraguay.”20 The Global
Voices believes that citizens and journalists can do a lot of
good by working together because journalists are citizens too.
With their collaborative efforts, they can produce the best
media content.
Some lessons from South Africa
Like other parts of the world, Citizen Journalism is passing
through new horizons in Africa, especially in South Africa.
Grocott‘s Mail is one of the oldest independent newspapers in
South
Africa and it is a platform for experimental journalism. It
is owned and run by the Journalism Department of the
Rhodes University since 2003. The newspaper launched a
project of Citizen Journalism called as “Lindaba Ziyafika”
which encourages journalism which is produced by
nonprofessionals.
Steven Lang and his team at Grocott‘s Mail realized that
their newspaper profits from citizen journalists‘stories. In
South Africa, though, they do not only have to support citizen
journalists as such, but see to it that the poorer residents are
involved as receivers and contributors to the mass media, as
well. They teach their students how to become good CJ
reporters and also conduct training workshops and short
courses for citizens to prepare themselves to write reports for
their newspaper. The citizen journalism project is funded by
the US based Knight Foundation. According to the statement
of the Chief Editor, Steven Lang, “it is only one of several
experimental projects that we conduct at Grocott’s Mail.
“Lindaba Ziyafika” means “The news is coming” – is the title
of our project that is characterized by two major thrusts:

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Firstly, the innovative use of mobile phones and information

within the community of Grahamstown. Secondly, we try to
equip media producers in the town and – more broadly – in
the country, and to a certain extent in the rest of the
continent, so that they, the producers, can fully utilize this
media. The main objectives of “Lindaba Ziyafika” include the
involvement of the poorer residents as receivers and
contributors to Grocott’s Mail’s multiple platforms.21” Steven
Lang further stated that they were developing a body of
knowledge about cell phones as media platforms. Their CJ
reporters were using cell phones to receive news via text
messages and were also using them to produce news, again via
text messages and photographs.
One of the main objectives of “Lindaba Ziyafika” project
was to teach people, mainly residents from the
underprivileged sections of the community, how to become
citizen journalists. The management has focused on initial
training for the young people, high school pupils, because
many of them already use cell phones for texting and other
social media. It is believed that the younger generation will be
far more willing to new ways of using technology. The
newspaper management believes that it is important to
maintain close contact with the community. Citizen
journalism and innovative use of new media technology are
helping what was essentially for an old media organization to
achieve this goal. Steven further states that “By developing
citizen journalism in our newspaper, we are strengthening our
relationship with our readers. This is good for the community,
and that really is good for us, the newspaper, as well.”22
These were some useful lessons from South Africa which
can be replicated in other parts of the world, especially in the
developing countries.
Challenges to Citizen Journalism
Citizen Journalism is passing through its evolutionary
stage in different parts of the world and is facing a lot of
problems, pressures and criticism. In CJ we listen more and
more voices but more voices in the public arena do not

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necessarily add to a more lively democracy. The decisive

question is: how do people or companies best serve the
common good? If bloggers express their anger or offer their
personal views rather than facts striving for the most possible
objectivity, then the common good is not well served. The
same is true if the extremists promulgate their own
convictions and try to prevail over those interested in
objective problem solving. This is why readers should always
ask the one but essential question: is the text opinion-based or
is it fact-based reporting?
Moreover, citizen journalism does not necessarily extend
to the masses. There are a lot of marginalized people in poor
countries. The illiterate people can hardly make use of the
web. The goal therefore must be to establish civic liberties
throughout society, and not only in the world wide web.
Illiteracy, poverty and non-availability of the internet and
other new technology is yet a big hurdle in the development of
Citizen Journalism. CJ does not represent all of the citizens
rather it represents only a limited class of citizens.
A market economy depends on professional business
journalists. Individual statements by shareholders and various
stakeholders are no substitute for company profiles delivered
by independent professional journalists. Healthcare reform is
another example. It is such a complex issue. Citizens who
make the effort to express themselves might be angry about
the costs they must bear, be it in form of insurance premiums,
taxes or other healthcare costs. Only professional journalists
can perform their duties with a sense of responsibility and
credibility.
The credibility of the CJ reporters has always a big
challenge worldwide. Many people believe that this kind of
‘street reporting’ is not reliable. They argue that CJ reports are
most of the time exaggerated and biased and the facts
presented are not trustable. Sometimes, these reports are
based on opinions. Lasica (2003) narrates that many
newspapers and TV stations had passed many years to
establish the trust of their audiences. However, participatory

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news sites, with their obvious and more cherished nature, are
attracting citizen journalists that contribute and collaborate
with one another and most of the times, their content is not
reliable.23 Therefore, citizen journalism needs potential to
develop a more reliable relationship with their audiences.
Moreover, citizen journalists usually don’t obey any code of
ethics which is a requirement for the mainstream media. Itule
& Douglas (2000) described the code of ethics and
responsibility for journalists, as the issue was highly
concerning since 1970s. They noted, “A code of ethics hanging
on the wall is meaningless; a code of ethics internalized within
the journalist and guiding his actions is what is meaningful.
Ethical values area acquired all thorough life from a number
of sources, such as Church, family and friends. Reporters can’t
separate the ethics of journalism from the values they hold as
individuals” (p.201).24
Considering the ethical boundaries in practical journalism
citizens’ involvement in news process sometimes produce
ambiguity with their shared contents. During 2009, a mobile
video clip on national TV channels in Pakistan, portrayed the
brutality of the “Taliban” (religious extremists) by beating a
women captured by the others was launched abruptly and
then discussed internationally without checking the
authenticity about video. Later on investigations proved the
fakeness of video but until the negative intuition of the nation
and the religion stretched worldwide. Many other reports of
the citizen journalists are against the media ethics and the
basic norms of the society.
Lack of proper training is yet another problem of the
Citizen Journalism and that’s why their reports don’t fulfill the
basic journalistic requirements. There should be some proper
arrangement of the training of the citizen journalists. If they
are trained properly, they can produce better reports.
CJ in Pakistan
Although citizen journalism is passing through
evolutionary phase in Pakistan, yet its role is highly

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appreciated. Regarding print media, almost all of the major

Urdu and English newspapers provide opportunity to their
readers to express their views in the section called as “Letters
to editors”.
In Pakistan, citizen journalism is a relatively new
phenomenon. Social networking and blogging tools such as
WordPress, Blogspot, Flickr, Orkut, Facebook and Twitter
have been used as platform for freedom of speech and
expression. But even then Pakistani portals specifically
designed for citizen journalism are few and far between. Yet,
citizen journalism websites are beginning to gain popularity
within the country — primarily in Pakistan’s urban areas by
literate and semi-literate Pakistanis who understand the
technological usage of mobiles, computers and the Internet.
On a macro scale, it is only over the past two to three years
that local media organizations have really woken up to the
importance of getting ordinary citizens to be an active part of
the news, rather than just consumers. For example, local
dailies such as DAWN and The Express Tribune now have
separate blog sections for their websites that encourage
submissions from Pakistanis who need not necessarily be
journalists.
Private television channels are highly encouraging citizen
journalism offering citizens to become journalists and send
them their reports etc. Until 2002, there was only one state-
owned Pakistan television channel (PTV). By now there are 83
private television channels licensed by the government,
although some of them are not working. But those which are
working encourage citizen journalism. It is the same with
radio. Until 2002, there was only the state-owned Radio
Pakistan. Now there are 124 private radio stations, there are
dozens of newspapers which meet international standards, in
English as well as in Urdu. The problem is that all media are
working under strict control of the government. But private
TV channels are encouraging citizen journalism reports.
However, different channels have different policies. Some TV
channels require that the citizen journalists identify
themselves if they send reports via email. This delays the

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process for several days. For example, Dawn News requires

the proof of identification of the citizen journalist who submits
some report to them. There are certain other TV channels who
accept the CJ-reports, screening a disclaimer saying “this TV
channel is not responsible for the facts of the CJ-report.” The
most popular television channel in the country, GEO-TV, has
a program which is called “GEO Dost,” meaning “friends of
GEO.” They require the citizen journalists to send their
reports to their local bureaus. The local bureau journalists
verify the facts of the report and, after verification, send the
CJ-report to their central office, after which it is displayed on
the television channel.
Although citizen journalism is in its initial stage in the
country, it is already playing a big role in promoting and
conveying the problems of the society to the government. It
has played a great role in combating terrorism, because the
country has been badly affected by the wave of terrorism.
Moreover, citizen journalism is playing a very important role
in fighting corruption. But the most important area is the
range of social problems of common people, including the
energy crisis, the food crisis, air pollution, water pollution or
contamination of drinking water. There are the pathetic
conditions of roads, unemployment, inflation, and so on and
so forth. Citizen journalists are conveying these issues and
highlighting them. A big corruption scandal was detected in
July 2009 in Lahore, the second largest city of Pakistan only
because of citizen journalism report. Ms. Shamaila Rana, a
politician and member provincial assembly tried to buy
jewelry with a stolen credit card which was detected and the
whole act was recorded in the film of the close circuit TV
camera. The film was released to GEO TV and it gone on-air.
The lady had to resign from the seat of Punjab Assembly after
her alleged involvement in credit card scandal. After the
release of the video showing Shumaila Rana shopping with
allegedly stolen credit card, her political party Pakistan
Muslim League-N demanded her resignation. Hence citizen
journalists are playing their role in eradication of corruption
from the society.

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Conclusion
Citizen Journalism has become an integral part of the
modern-day society because it has given voice to the voiceless
people in the society. This newly emerged phenomenon has
really played its role in strengthening the civil societies in
different parts of the world. Citizen journalists are doing the
things which were beyond the control of traditional media
because citizen journalists are everywhere while traditional
media journalists are unable to be everywhere. Traditional
media have lost their news monopoly. Social media like blogs,
Twitter or simply SMS have passed the power to publicize
news to citizens with internet access or mobile phones. All of a
sudden, everybody can publish stories and be a citizen
journalist. But citizen journalists are rarely trained. Most of
them do not even know about the ethical standards which are
important values of traditional media houses. In spite of all of
its strengths, CJ has certain limitations. There are valid
questions on the credibility and reliability of CJ reports. The
lack of professional training is also a big deficiency of the CJ
reporters. The problem can be solved by gathering the
potentials of citizen journalism and traditional media. The
mutual cooperation and collaboration of the two types of
journalism can produce the best results. Both should not be
taken as rival rather they should complement each other.
Traditional media should encourage and train the citizen
journalists who can be an asset for them. Their reporters
cannot be available everywhere. This deficiency can be
overcome by encouraging and engaging citizen journalists.
They can complement the traditional media organizations in
obtaining the best quality news stories.
Author
Dr. Saqib Riaz is Assistant Professor in the Department of
Mass Communication, Allama Iqbal Open University (AIOU),
Islamabad. He got higher education in Journalism from
International Institute of Journalism (IIJ) Berlin Germany.
He is author of four books on Journalism and three dozen
research articles in national and International research

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 Role of Citizen Journalism in Strengthening Societies

journals. He received a number of awards and honors during

his professional career. Dr. Saqib has the honor to represent
Pakistan in International Media Conference held in Germany
in March 2010.
Notes

1Kolodzy, J. (2006). Convergence Journalism: Writing and Reporting

Across the News Media. Lanham: Rowman & Littlefield, Inc.
2 Briggs, M. (2007). Journalism 2.0: How to Survive and Thrive.
Retrieved from:
http://www.kcnn.org/images/uploads/Journalism_20.pdf [Accessed on:
26-12-2010]
3 Lasica, D. (ed.) (2003). We Media: How audiences are shaping the
future of news and information. Retrieved from:
http://www.hypergene.net/wemedia/download/we_media.pdf [Accessed
on: 27-01-2011]
4 Allan, S. (2006). Online News: journalism and the internet.
Maidenhead: Open University Press.
5 Lasica, D. (2003) Blogs and Journalism Need Each Other: The
transparency of blogginghas contributed to news organizations
becoming a bit more accessible and interactive.[Online] Available from:
http://nieman.harvard.edu/reportsitem.aspx?id=101042 [Accessed on:
26-04-2010]
6 Gillmor, D. (2003). Moving Toward Participatory Journalism: If
contemporary American journalism is a lecture, what it is evolving into is
something that incorporates a conversation and seminar. Retrieved from
http://nieman.harvard.edu/reportsitem.aspx?id=101062 [Accessed on:
26-12-2010]
7Flew, T. (2008). New Media: an introduction. 3rd Ed. South Melbourne,
Victoria: Oxford University Press.
8Steven Lang, (2010) “Water polo vs. no water: Citizen Journalism has to
support marginalized communities” paper presented in International
Media Conference held in Berlin Germany on March 18, 2010.
9 Flew, T. (2008). New Media: an introduction. 3rd Ed. South Melbourne,
Victoria: Oxford University Press.
10Kolodzy, J. (2006). Convergence Journalism: Writing and Reporting
Across the News Media. Lanham: Rowman & Littlefield, Inc.
11Gillmor, D. (2004). We the Media: Grassroots Journalism by the
People, for the People. Sebastopol, CA: O’Reilly.

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 Dr. Saqib Riaz

12Kovach, B. & Rosenstiel, T. (2007) The elements of journalism: what

newspeople should know and the public should expect. New York: Three
Rivers Press
13Kolodzy, J. (2006). Convergence Journalism: Writing and Reporting
Across the News Media. Lanham: Rowman & Littlefield, Inc
14Franklin, B. (ed.) (2009). The Future of Newspapers. London:
Routledge.
15Goode, L. (2009). Social News, Citizen Journalism and Democracy:
New Media & Society. [Online] 11 (8) p.1287-1305 Retieved from:
http://nms.sagepub.com/cgi/content/abstract/11/8/1287 [Accessed on:
19-12-2010]
16Hans-Jürgen Beerfeltz (2010). Inaugural speech in International Media
Conference held in Berlin Germany on March 18, 2010.
17 Solana Larsen (2010) World is Talking- Let it be heard. Paper presented

in International Media Conference held in Berlin Germany by

International Institute of Journalism (IIJ) on March 18, 2010.
18 Solana Larsen (2010) World is Talking- Let it be heard. Paper presented

in International Media Conference held in Berlin Germany by

International Institute of Journalism (IIJ) on March 18, 2010.
19 Solana Larsen (2010) World is Talking- Let it be heard. Paper presented

in International Media Conference held in Berlin Germany by

International Institute of Journalism (IIJ) on March 18, 2010.
20Solana Larsen (2010) World is Talking- Let it be heard. Paper presented
in International Media Conference held in Berlin Germany by
International Institute of Journalism (IIJ) on March 18, 2010.
21 Steven Lang, (2010) “Water polo vs. no water: Citizen Journalism has to

support marginalized communities” paper presented in International

Media Conference held in Berlin Germany by International Institute of
Journalism (IIJ) on March 18, 2010.
22Steven Lang, (2010) “Water polo vs. no water: Citizen Journalism has to
support marginalized communities” paper presented in International
Media Conference held in Berlin Germany by International Institute of
Journalism (IIJ) on March 18, 2010
23 Lasica, D. (ed.) (2003). We Media: How audiences are shaping the
future of news and
Information. Retrieved from:
http://www.hypergene.net/wemedia/download/we_media.pdf [Accessed
on: 27-01-2011]

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 Role of Citizen Journalism in Strengthening Societies

24Itule, B. & Anderson, D. (2000). News Writing and Reporting for

Today’s Media. 5th Ed.
Boston : McGraw-Hill College.

128 Margalla Papers 2011