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User’s Guide 1
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Revision!Sheet!
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Release! Date! Revision!Description!
No.!
Rev.!1! 03/28/16! Converge!E>Billing!User’s!Guide!
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User’s Guide 2
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Table!of!Contents!

GENERAL!INFORAMTION!..............................................................................................!4!
About!the!Converge!E>Billing!System!..............................................................................!5!
Gaining!Access!To!Converge!E>Billing!System!...............................................................!5!
Process!Flow!....................................................................................................................!5!
GETTING!STARTED!........................................................................................................!6!
STEP!1!>!Access!the!Converge!E>Billing!System!............................................................!7!
STEP!2!–!Register!on!Converge!E>Billing!System!...........................................................!8!
STEP!3–!Sign!In!to!Converge!E>Billing!System!.............................................................!15!
STEP!4–!Create!Link!Account!Request!.........................................................................!18!
How!to!Create!Link!Account!Request!for!Residential!Accounts!..........................!18!
How!to!Create!Link!Account!Request!for!Corporate!Accounts!............................!20!
STEP!5–!View!Your!Bill!Summary!.................................................................................!22!
ADDITONAL!FUNCTIONALITIES!..................................................................................!24!
My Inquiry!.......................................................................................................................!25!
How!to!Create!Billing!Inquiry!...............................................................................!25!
Update Profile!..................................................................................................................!30!
How!to!Update!Your!E>Billing!Account!Profile!.....................................................!30!
How!to!Change!Your!Email!Address!...................................................................!31!
How!to!Change!Password!...................................................................................!33!
How!to!Change!Your!User!Profile!Information!....................................................!35!
Password!Recovery!.......................................................................................................!37!
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User’s Guide 3
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GENERAL'INFORMATION'
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User’s Guide 4
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About'the'Converge'E8Billing'System'
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A! new,! web>based! billing! system! for! Converge! Information! Technology! and!
Communication! Solutions,! Inc.! is! now! live! with! billing! cycle! data! available! online.! This!
new! service! provides! an! electronic! version! of! subscribers’! statement! of! account! and!
allows! the! subscribers! to! directly! communicate! with! the! Billing! Department! for! their!
concerns!or!inquiries.!Converge!E>Billing!can!be!accessed!using!your!personal!computer!
or!any!mobile!device.!
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Gaining'access'to'Converge'E8Billing'System'
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Access!is!not!automatically!granted!to!subscribers!to!view!their!monthly!billing.!You!will!
need!to!register!online!to!gain!access!to!the!system.!!
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User’s Guide 5
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GETTING'STARTED'
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User’s Guide 6
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STEP'1'–'Access'Converge'E8Billing'Application'
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Access! Converge! E>Billing! application! by! going! to! our! website! ! at!
http://ebilling.convergeict.com.!You!will!be!sent!to!Converge!E>Billing!login!page.!If!this!is!
your!first!time!logging!in,!you!must!first!create!your!account!by!registering!online.!

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Figure'1.1'E+Figure'1'How'to'Access'Converge'E+Billing'Website'

'''''''''''''''''''''''''''''''''''''''''Figure'2'Converge'E+Billing'Login'Page'
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User’s Guide 7
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STEP'2'8'Register'on'Converge'E8Billing'Application'
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1.! Click!‘New'User?'Register’!button!to!register.!You!will!then!be!taken!to!a!page!
where!you!will!create!your!account.!

Figure'3'Click'New'User?'Register'Button'

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2.! Supply!your!information.!
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Enter!your!Email'Address,!preferred!Converge!E>Billing!Account'Password!then!
confirm!your!password.!Scroll!down!the!web!page!to!input!your!Personal!Information!!

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Figure'4'Create'your'Converge'E+Billing'Account'Profile,'Input'Email'Address'and'Password
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Enter!your!First'Name,!Last'Name,!Middle'Name,!Mobile'Number!or!Landline,!both!
if!available.!

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Figure'5'Create'your'Converge'E+Billing'Account'Profile,'Input'Personal'Information
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3.! Agree!to!Terms!&!Conditions.!
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Click!the!‘Terms'&'Conditions’!link.!
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! Figure'6'Click'Terms'&'Conditions'Link'
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Review!the!Terms!&!Conditions!then!click!‘OK’!to!go!back!to!Registration!Page.!
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Figure'7'Review'the'Terms'&'Conditions' !
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Click!the!‘Check'Box’!to!agree!with!the!Terms!&!Conditions.!

Figure'8'Agree'to'Terms'&'Conditions'and'Complete'Registration'

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4.! Click!‘Register’!button!to!save!your!account.!You!will!receive!a!confirmation!email!to!
verify!your!created!account.!

Figure'9'Successful'Registration'Notification'

User’s Guide 12
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5.! Confirm!your!Account.!
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Open!your!email!account!and!click!the!suggested!link!to!complete!the!confirmation!of!
your!Converge!E>Billing!account.!
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Figure'10'Email'Confirmation'for'Successful'Registration'

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Figure'11'Successful'Verification'of'Account'

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STEP'3'–'Sign'In'to'Converge'ICT'E8Billing'Application.'
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1.! From!the!E>Billing!login!page,!enter!you!log>in!credentials.!Enter!your!Email'
Address!and!Password.!
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2.! Then!click!‘Login’.!
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Figure'12'Sign'In'to'Converge'E+Billing'

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User’s Guide 15
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A!pop>up!window!that!shows!the!different!payment!options!for!Converge!ICT!Clients!will!
be!presented!to!your!screen.!Identify!the!payment!options!that!are!easier!and!more!
convenient!to!you.!!
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3.! Click!the!‘X'mark’!to!close!the!payment!options!window.!You!will!now!be!directed!to!
your!dash!board.!
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Figure'13'Payment'Options'

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User’s Guide 16
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Figure'14'Converge'E+Billing'Dashboard'

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User’s Guide 17
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STEP'4'–'Create'Link'Account'Request'
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How'to'Create'Link'Account'Request'for'Residential'Accounts?'
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1.! Under!Create!Link!Account!Request!of!your!dashboard,!select!the!Account!Type!
Residential.!

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Figure'15'Create'Link'Account'Request'+'Select'Residential'Account'Type'

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2.! Enter!the!required!Residential!Account!Information.!

Figure'16'Enter'Subscriber'Account'Information'

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3.! Click!‘Link’!button!to!complete!link!request.!After!a!successful!link!account!request,!
your!account!will!be!listed!on!Registered'Accounts.!!
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Figure'17'Click'Link'Account'Button'

Figure'18'Successful'Link'Account'Request'Result'–'Residential'Account'

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Converge!E>Billing!application!is!accepting!multiple!link!account!request!for!clients!with!
multiple!subscriptions.!
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In!any!case,!when!you!are!entering!the!valid!account!information!but!the!system!is!not!
accepting!your!data!input,!continue!to!link!your!account!information!for!several!times.!
After!3!consecutive!invalid!data!input!your!account!will!be!directed!to!Pending'Link'
Account.!Pending!accounts!are!subjected!for!Converge!ICT!Billing!Department!review!
and!approval.!You!will!receive!an!email!update!for!the!status!of!your!link!account!
request!within!24!hours.!
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If!you!still!need!help!for!link!account!request!issue,!please!contact!our!customer!service!
hotline!at!Regional:!(045)!598>3000!/!499>0615,!Metro!Manila:!(02)!667>0888!Local!
4267!/!4268!/!4269!for!Corporate!Accounts!and!Local!4275!for!Consumer!Accounts.!
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How'to'Create'Link'Account'Request'for'Corporate'Accounts?'
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1.! Under!Create!Link!Account!Request!of!your!dashboard,!select!the!Account!Type!
Corporate.!
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Figure'19'Create'Link'Account'Request'+'Select'Corporate'Account'Type'

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2.! Enter!the!required!Corporate!Accounts!Information.!
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Figure'20'Enter'Subscriber'Account'Information
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4.! Click!‘Link’!button!to!complete!link!request.!After!a!successful!link!account!request,!
your!account!will!be!listed!on!Registered'Accounts.!!
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Figure'21'Click'Link'Account'Button'

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Figure'22'Successful'Link'Account'Request'Result'+'Corporate'Account'

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Converge!ICT!E>Billing!application!is!accepting!multiple!link!account!request!for!clients!
with!multiple!subscriptions.!
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In!any!case,!when!you!are!entering!the!valid!account!information!but!the!system!is!not!
accepting!your!data!input,!continue!to!link!your!account!information!for!several!times.!
After!3!consecutive!invalid!data!input!your!account!will!be!directed!to!Pending'Link'
Account.!Pending!accounts!are!subjected!for!Converge!ICT!Billing!Department!review!
and!Approval.!You!will!receive!an!email!update!for!the!status!of!your!link!account!
request!within!24!hours.!
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If!you!still!need!help!for!link!account!request!issue,!please!contact!our!customer!service!
hotline!at!Regional:!(045)!598>3000!/!499>0615,!Metro!Manila:!(02)!667>0888!Local!
4267!/!4268!/!4269!for!Corporate!Accounts!and!Local!4275!for!Consumer!Accounts.!
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STEP'5'–'View'Your'Bill'Summary'
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1.! View!your!bill!summary!by!scrolling!down!to!Registered!Accounts!of!your!dashboard.!
Click!the!‘View'Bill'Summary’!button!of!the!account!that!you!want!to!view.!!

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Figure'23'View'Bill'Summary'

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2.! Click!‘View'Statement'of'Account’.!Your!actual!Statement!of!Account!will!
automatically!open!in!a!new!browser!tab.!
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Figure'24'Bill'Summary'

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Figure'19'Statement'of'Account'

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3.! You!may!download!or!print!your!Statement!of!Account!by!clicking!the!Download!
and!Print!icons!at!the!upper!right!side!of!your!screen.!
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! Figure'26'Download'and'Print'Icons'

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My'Inquiry'
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Aside!from!providing!our!clients!with!an!easier!and!more!convenient!way!of!viewing!
their!monthly!billing!charges,!another!functionality!of!Converge!ICT!E>Billing!application!
is!to!make!it!easier!for!our!clients!to!communicate!with!our!Billing!Personnel’s!for!any!
concerns!or!inquiries.!!
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How'to'Create'Billing'Inquiry?''
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1.! Login!to!https://ebilling.convergeict.com,!on!your!dashboard,!select!‘My'Inquiry’'tab!
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Figure'27'Select'My'Inquiry'Tab'
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2.! Click!‘Create'Inquiry’!

Figure'28'Click'Create'Inquiry'Button'

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3.! All!created!inquiries!will!be!listed!under!My'Inquiry'List.!!

Figure'30'View'Inquiry'Details'+'Click'Subject'Name'

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4.! Billing!Admin!will!respond!to!your!inquiry!within!24!hours.!You!will!receive!an!email!
as!notification!that!Billing!Admin!already!answered!your!inquiry.!Open!your!E>Billing!
account!to!check!the!update.!

Figure'31'Email'Notification'+'Billing'Admin'Update'to'Subscribers''Inquiry'

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5.! To!view!the!Billing!Admin!update!and!to!respond,!click!the!link!of!the!Subject'Name.!
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Figure'32'Select'Inquiry'Subject'Name'Link'

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6.! Type!your!response!then!click!‘Send’!button.!Click!‘Select!File’!button!If!you!like!to!
attach!a!supporting!document!of!your!inquiry.!

Figure'33'View'and'Respond'to'Your'Inquiry'

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If!you!still!need!help!with!creating!inquiry!and!responding!to!updates,!please!contact!our!
customer!service!hotline!at!Regional:!(045)!598>3000!/!499>0615,!Metro!Manila:!(02)!667>
0888! Local! 4267! /! 4268! /! 4269! for! Corporate! Accounts! and! Local! 4275! for! Consumer!
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Update'Profile'
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In!any!case!when!you!need!to!update!you!profile!information!like!change!your!email!
address,!password!and!personal!information,!Converge!E>Billing!application!has!the!
functionality!that!to!perform!the!needed!update.!
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How'to'Update'Your'Converge'E8Billing'Account'Profile?'
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1.! Login!to!https://ebilling.convergeict.com.!From!your!Converge!E>Billing!dashboard!
click!‘Update'Profile’!tab.!You!will!be!directed!to!a!page!where!you!may!proceed!to!
update!your!profile!information.!
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How'to'Change'Your'Email'Address?'
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1.! On!Update!Profile!page,!enter!your!new!Email'Address.!Then!click!‘Submit’!button.!

Figure'35'Change'Email'Address'

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2.! Your!change!request!will!be!sent!for!admin!approval.!!
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Figure'36'Email'Change'request'has'been'sent'for'admin'approval'notification'

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3.! To!check!the!status!of!your!email!change!request,!scroll!down!to!the!bottom!part!of!your!
Update!Profile!page.!Refresh!your!web!page!then!check!the!Email!Change!Request.!

Figure'37'Email'Change'Request'List'

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4.! Converge!Admin!will!update!your!email!address!change!request!status!within!24!hours.!
Aside!from!the!real!time!status!update!from!your!Converge!E>Billing!account.!You!will!
receive!an!email!notification.!
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Figure'38'Email'Notification'for'Email'Change'Request'Status'

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Figure'39'Approved'Email'Changed'Request'Status'

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If!you!still!need!help!with!your!email!change!request,!please!contact!our!customer!
service!hotline!at!Regional:!(045)!598>3000!/!499>0615,!Metro!Manila:!(02)!667>0888!
Local!4267!/!4268!/!4269!for!Corporate!Accounts!and!Local!4275!for!Consumer!
Accounts.!
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How'to'Change'Your'Password?'
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1.! On!Update!Profile!page,!scroll!down!to!Change!Password.!Input!your!Current'Password,!
then!your!preferred!New'Password!and!Confirm'your'Password.!
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2.! Click!‘Submit’!button!to!save!and!complete!the!changes!you!made.!Log>out!your!account!
then!log!in!using!your!new!password.!

Figure'40'Change'Password'

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Figure'41'Successful'Change'of'Password'Notification'
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If!you!still!need!help!with!changing!your!password,!please!contact!our!customer!service!
hotline!at!Regional:!(045)!598>3000!/!499>0615,!Metro!Manila:!(02)!667>0888!Local!
4267!/!4268!/!4269!for!Corporate!Accounts!and!Local!4275!for!Consumer!Accounts.!
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How'To'Change'Your'User'Profile'Information?'
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1.! On!Your!Update!Profile!page,!scroll!down!to!User'Profile.!Enter!your!preferred!changes!!
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Figure'42'Change'User'Profile'Information'

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Figure'43'Successful'Update'of'User'Profile'

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Password'Recovery'
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In!any!case!when!you!forgot!your!password,!Converge!E>Billing!has!a!functionality!that!
allows!you!to!recover!your!password!and!proceed!to!update!it.!
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How'to'Recover'Forgotten'Password?'
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1.! On!your!Login!Page,!click!Forgot!Password!link.!

Figure'44'Click'Forgot'Password'Link'

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2.! Enter!your!Email'Address!then!click!‘Submit’.!
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4.! Go!back!to!Converge!E>Billing!login!page.!Use!the!provided!New!Password!to!Login!your!
account.!We!advise!to!change!your!system!provided!password!to!your!preferred!password!
on!Update!Profile!tab. !
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! Figure'48'Enter'your'Email'Address'and'New'Password'
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If!you!still!need!help!with!changing!your!password,!please!contact!our!customer!service!
hotline!at!Regional:!(045)!598>3000!/!499>0615,!Metro!Manila:!(02)!667>0888!Local!
4267!/!4268!/!4269!for!Corporate!Accounts!and!Local!4275!for!Consumer!Accounts.!
!

User’s Guide 39