1. 1.

Question
A roll-up summary field requires a Master Detail relationship

o 1. False
o 2. True

2. 2. Question
All of the following objects may have a queue EXCEPT

o 1. Accounts
o 2. Cases
o 3. Custom Objects
o 4. Leads

3. 3. Question
A sales manager would like to view a dashboard from the perspective of different users and switch between
users without editing the dashboard, how would an administrator enable this?

o 1. Grant the sales manager the "View my Teams Dashboard" permission

o 2. Grant the sales manager the "Manage Dynamic Dashboards" permission
o 3. Create the dashboard as a dynamic dashboard
o 4. Grant the sales manager the "Drag-and-Drop Dashboard builder" permission

4. 4. Question
A user can still report on a field they have access to, if it is hidden from the page layout

o 1. True
o 2. False

5. 5. Question
Which of the following fields CANNOT be a controlling field for Dependent Picklists?

o 1. Custom Checkbox
o 2. Standard Picklist
o 3. Custom Picklist
o 4. Custom Multi-Select Picklist
6. 6. Question
A Sales Manager would like to get a report of opportunities grouped by sales stage. What kind of report meet
this requirement:

o 1. Summary
o 2. All Salesforce Reports
o 3. Tabular
o 4. Matrix

7. 7. Question
Fields which are hidden using Field-Level-Security are still subject to Validation Rules?

o 1. True
o 2. False

8. 8. Question
Where can you make a field required? (Select all that apply)

o 1. Page Layouts
o 2. Validation Rules
o 3. Field Edit page
o 4. Record Type
o 5. Workflow Rule

9. 9. Question
A user can save a record even if a data validation error message appears

o 1. True
o 2. False

10. 10. Question

A user would like to generate a list of contacts for a mailing list. What type of report would be the most
appropriate to use?

o 1. Matrix
 o 2. Summary
o 3. Joined
o 4. Tabular

11. 11. Question

What are the different types of Sharing Rules?

o 1. Case Sharing Rules

o 2. Account Sharing Rules
o 3. Lead Sharing Rules
o 4. Custom Object Sharing Rules
o 5. Solution Sharing Rules

12. 12. Question

What is a Junction Object?

o 1. A Many-to-Many relationship created with two lookup relationships

o 2. A Many-to-Many relationship created with two lookup master-detail relationship
o 3. An object type to connect external web services
o 4. A standard object

13. 13. Question

Which of these is not a Salesforce feature?

o 1. Email to Lead
o 2. Web to Lead
o 3. Web to Case
o 4. Email to Case

14. 14. Question

What permissions are needed to import leads and contacts to a Campaign?

o 1. Marketing User permission set

o 2. Marketing user profile
o 3. Marketing user checkbox & profile
15. 15. Question
When are Data validation Rules Enforced?

o 1. Upon editing a field

o 2. Upon closing the record
o 3. Upon saving a record
o 4. Upon opening a record

16. 16. Question

A customer service manager would like to automatically assign cases to the most appropriate agent to handle
the request. What feature could be used:

o 1. Case Escalation Rules

o 2. Case Assignment Rules
o 3. Email to Case
o 4. Web to Case

17. 17. Question

Which profiles listed are a standard Profile? Select all that apply

o 1. Standard User
o 2. Marketing User
o 3. Invoice Manager
o 4. Contract Manager

18. 18. Question

What is the maximum number of Components available on a Dashboard?

o 1. 5
o 2. 10
o 3. 20
o 4. 50

19. 19. Question

Quotes & Opportunities are part of which cloud product?
 o 1. Analytics Cloud
o 2. Sales Cloud
o 3. Service Cloud
o 4. Marketing Cloud

20. 20. Question

If the Org Wide Default is Public Read/Write, what feature in Salesforce is needed to restrict access to that
object?

o 1. Profile
o 2. Role Hierarchy
o 3. Record Type
o 4. Page Layout

21. 21. Question

You can use standard reports when creating Dashboards?

o 1. True
o 2. False

22. 22. Question

A customer service manager would like to automatically assign cases to the most appropriate agent to handle
the request. What feature could be used?

o 1. Case Escalation Rules

o 2. Case Assignment Rules
o 3. Email to Case
o 4. Web to Case

23. 23. Question

When a lead is converted, it becomes an Account, Contact, and Opportunity (unless you opt out of creating an
opportunity)

o 1. False
o 2. True
24. 24. Question
Which of these actions can be triggered from a Workflow?

o 1. Field Update, Email Sent, APEX Trigger, New Task

o 2. Email Sent, Field Update
o 3. Create Object, New Task, Email Sent,
o 4. Field Update, New Task, Email Sent, Outbound Message

25. 25. Question

Workflow cannot be triggered upon import

o 1. False
o 2. True
o
26. 26. Question
Which statements about custom summary formulas in reports is true?

o 1. Reports can be grouped by a custom summary formula result

o 2. Custom summary formulas can be used in a report built from a custom report type
o 3. Custom summary formulas can reference a formula field within a report
o 4. Custom summary formulas can reference another custom summary formula

27. 27. Question

To track revenue gain or loss based on currency fluctuations, you must implement what feature?

o 1. Territory Management
o 2. Advanced Currency Management
o 3. Sandbox
o 4. Multi-Currency

28. 28. Question

An Approval Process begins when a record is..

o 1. Submitted for Approval

o 2. Edited
o 3. Saved
 o 4. Created

29. 29. Question

What can an email template contain?

o 1. Attached File
o 2. Text
o 3. Macro
o 4. Merge Field

30. 30. Question

What should a system administrator use to disable access to a custom application for a group of users?

o 1. Page Layouts
o 2. Web Tabs
o 3. Sharing Rules
o 4. Profiles

31. 31. Question

Can you uninstall an App Exchange application once it has been deployed?

o 1. Yes
o 2. No

32. 32. Question

Is it possible for a user to own a record and not see it?

o 1. False
o 2. True

33. 33. Question

What should a system administrator consider before importing a set of records into Salesforce?

o 1. Currency field values will default to the personal currency of the record owner
o 2. Validation rules are not triggered when importing data using the import wizard
 o 3. Data should be de-duplicated in the import file prior to import
o 4. The import file should include a record owner for each record

34. 34. Question

An Marketing manager would like to generate a list of contacts for a mailing list. What type of report would be
the most appropriate to use:

o 3. Tabular
o 4. Mailing
o
35. 35. Question
In which scenarios will the sharing button appear?

o 1. When the sharing model for the object is private or public read only
o 2. When the sharing model for the object is private
o 3. It will always appear
o 4. When the sharing model for the object is public read/write

36. 36. Question

You can restrict a profiles view to a certain field by using which feature?

o 1. Profiles
o 2. Roles
o 3. Field Level Security
o 4. Permission Sets

37. 37. Question

Which of the following are standard Salesforce Objects?

o 1. Ticket
o 2. Opportunity Product
o 3. Contract
o 4. Pricebook

38. 38. Question

Field Level Security or Page Layout can be used to make a field required
 o 1. True
o 2. False

39. 39. Question

How many objects may be imported or updated using the data loader in one operation?

o 1. 5
o 2. Unlimited
o 3. 1
o 4. 10

40. 40. Question

What is conditional highlighting for reports?

o 1. Lets you make calculations on custom fields

o 2. Shows you visual highlights depending on a threshhold
o 3. You can set conditions that when met, will report the calculated fields
o 4. Users can highlight particularly interesting parts of a report

41. 41. Question

The Sales Director wants to be alerted to deals that are greater than $1,000,000. Which tools can you use to
achieve this?

o 1. Ask the Sales Director to create a list view which shows Opportunities greater than 1,000,000
o 2. Create a report and monitor it daily
o 3. Workflow - Create a workflow to send an email if an Opportunity amount is great than 1,000,000
o 4. Big Deal Alerts

42. 42. Question

You want to give a profile access to a custom object. What would be the best way to do this?

o 1. Clone a standard profile and grant additional access

o 2. Create a new profile and grant access
o 3. Edit a standard profile
o 4. Create a permission set and assign it to relevant users
43. 43. Question
Formulas ignore Field Level Security settings

o 1. False
o 2. True

44. 44. Question

Which of these objects can you map a field to on lead conversion?

o 1. Account
o 2. Contacts
o 3. Cases
o 4. Opportunities

45. 45. Question

What is a Bucket Field?

o 1. A custom field that can be created to store a finite amount of values

o 2. A custom field that can be created to group values
o 3. Used in reports to categorize and group report values
o 4. Used to group multiple workflows

46. 46. Question

How do you delete a user?

o 1. Deleting all information from their profile.

o 2. Going to their profile and clicking the delete button
o 3. Using an external application
o 4. You cannot delete a Salesforce User

47. 47. Question

Why should you consider using the Import Wizard over the Data Loader?
 o 1. You need field auto-mapping functionality
o 2. If you need to import more than 1,000,000 records
o 3. If you require some De-Duplication
o 4. If you need to import to custom objects only

48. 48. Question

A users security token will be refreshed every time their password is changed.

o 1. False
o 2. True

49. 49. Question

What type of report cannot be used to populate a chart in a dashboard?

o 1. Summary
o 2. Matrix
o 3. Tabular
50. 50. Question
What are the ways leads can be captured with Salesforce? (Choose two answers)

o 1. Web to Lead
o 2. Email to Lead
o 3. Lead Assignment
o 4. Lead Import

51. 51. Question

When converting a Lead, what values are transferred to the Opportunity?

o 1. Amount = Lead Amount

o 2. Close Date = Last day in fiscal quarter
o 3. Stage = First stage in list
o 4. Close Date = Today

52. 52. Question

You can make fields visible, read-only, and required using Page Layouts.
 o 1. True
o 2. False

53. 53. Question

What is a roll-up summary field?

o 1. The roll-up summary field is accessible via the API

o 2. A roll-up summary field is a custom field that aggregates child record information into the parent
record
o 3. A roll-up summary field lets you rollback the data that was changed last week
o 4. The roll-up summary field gives you a summary of the data type and object relationship.

54. 54. Question

Data loss can occur when changing fields from the following types (choose all that are correct)

o 1. To a Number field from any other type of field

o 2. Changing from a Number field to a Text field
o 3. Changing from a checkbox to any other type of field
o 4. Changing from a multi-select picklist to any other type

55. 55. Question

Standard picklist fields cannot be dependent fields

o 1. False
o 2. True

56. 56. Question

A system administrator needs to restrict users ability to view a dashboard. How can this be accomplished?

o 1. Restrict the access to the folder that the source report is located
o 2. Disable access to the dashboard on the users profile
o 3. Create a sharing rule to restrict the access
o 4. Restrict the access to the folder that the dashboard is located
57. 57. Question
Gauge and metric dashboard component types are based on what from a report?

o 1. Chart
o 2. Grand Total
o 3. Average
o 4. Sum

58. 58. Question

Is it possible to share a custom object record manually?

o 1. False
o 2. True

59. 59. Question

What is true about dynamic dashboards:

o 1. A dynamic dashboard will refresh automatically several times a day

o 2. A dynamic dashboard will show data according to the user's security settings
o 3. If a user wants to customize the dashboard, they should use a dynamic dashboard
o 4. In dynamic dashboards, the source reports used can vary according to the user

60. 60. Question

A tab is automatically created when you create a custom object.

o 1. False
o 2. True