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    Activities Outsourcing Projects

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    Sajid Bhai Shaikh
    The document outlines an outbound sales project that includes acquiring outsourcing contracts by assessing available projects, contacting clients, and signing agreements. It will arrange necessary resources like hardware, software, and hiring/training staff. Operations will manage daily call center activities to ensure profitability and satisfaction. Financial tasks include invoicing clients, payment follow-ups, and reporting. The business model is revenue sharing of 15% and it may take 4-5 months to become stable and profitable.

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    Activities Outsourcing Projects

    Uploaded by

    Sajid Bhai Shaikh
    5 views1 page
    The document outlines an outbound sales project that includes acquiring outsourcing contracts by assessing available projects, contacting clients, and signing agreements. It will arrange necessary resources like hardware, software, and hiring/training staff. Operations will manage daily call center activities to ensure profitability and satisfaction. Financial tasks include invoicing clients, payment follow-ups, and reporting. The business model is revenue sharing of 15% and it may take 4-5 months to become stable and profitable.

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    Jhh

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    The document outlines an outbound sales project that includes acquiring outsourcing contracts by assessing available projects, contacting clients, and signing agreements. It will arrange necessary resources like hardware, software, and hiring/training staff. Operations will manage daily call center activities to ensure profitability and satisfaction. Financial tasks include invoicing clients, payment follow-ups, and reporting. The business model is revenue sharing of 15% and it may take 4-5 months to become stable and profitable.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    5 views1 page

    Activities Outsourcing Projects

    Uploaded by

    Sajid Bhai Shaikh
    The document outlines an outbound sales project that includes acquiring outsourcing contracts by assessing available projects, contacting clients, and signing agreements. It will arrange necessary resources like hardware, software, and hiring/training staff. Operations will manage daily call center activities to ensure profitability and satisfaction. Financial tasks include invoicing clients, payment follow-ups, and reporting. The business model is revenue sharing of 15% and it may take 4-5 months to become stable and profitable.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 1

    Activities – Outbound Sales Project

    Acquisition of Outsourcing Projects:

    Assess the available outsourcing projects, contact the clients. Get the contract signed and
    understand the SLA

    Resource Planning:

    We will arrange all the required resources for successful and smooth functioning of the projects.

     Hardware and Software Requirement (Dialler, VOIP, Systems, server etc.)


     Manpower (Hiring & Training of agents, supervisory staff)

    Operations:

    Will manage the day to day call center operations (5 days a week) to ensure maximum profitability
    and client satisfaction. This will include training & coaching of supervisors & agents, performance
    management & appraisal, client communication, catering to technical challenges and requirements,
    exploring new business opportunities for expansion.

    Finance:

    We will ensure correct and timely invoice is sent to the client and regular follow-ups for payment.
    Detailed monthly report will be presented to all stakeholders.

    Business Model:

    Will be working on a revenue sharing model (15% of each invoice).

    For the first 3 months the company should not expect high outcome from the process as it takes time
    for the process to get stable. So 4-5 months financial backup for sustainity should be kept in hand.

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