Chapter07 Levi Conflict
Chapter07 Levi Conflict
Chapter07 Levi Conflict
Chapter 7
Conflict is Normal
n0Lack of conflict may be a
problem
n1 Unhealthy agreement
n2 Domineering leader
n3 Routine
n4Defensive avoidance
n11 Problems:
n12 Negative emotion and stress
n13 Interference with communication
n14 Diverting attention from task
n15 Damage cohesion
n16 Winners/losers
n17 Negative stereotyping
n18 Increase in conformity
Impact of Conflict
n19 Conflict in Work Teams
Conflict Resolution
Approaches
Comparing Different
Approaches to Conflict
Resolution
n34 Collaboration
n35 Everyone wins
n36 Greater commitment to
decisions
n37 Best when equal status and
time to work through problem
n38 Time consuming, difficult
Negotiation, Mediation,
and Arbitration
n39 Negotiation
n40 Win-win (integrative
bargaining)
n41 Relationship is better
n42 Difficult to apply
n43 Win-lose
n44 Stand tough tactic
n45 GRIT (graduated and
reciprocal initiative in tension
reduction)
Negotiation, Mediation,
and Arbitration
n46 Mediation and Arbitration
n47 Mediation
n48 Problem: Requires voluntary
compliance
n49 Arbitration
n50 Fear encourages
reconciliation
n51 Problems: harden position,
lose control, biased arbitrator
Managing Team
Conflicts
n55 Integrative Agreements
n56 Separate people from the
problem
Activity Continued