Jefferson Scale of Empathy Orginal

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The document content describes a questionnaire that measures empathy in healthcare providers and assesses the importance of understanding patients' emotional and personal experiences in treatment.

The questionnaire aims to measure empathy in healthcare students and providers and how well they can understand things from patients' perspectives.

The questionnaire assesses healthcare providers' views on how understanding patients' feelings, perspectives, body language and personal experiences can influence treatment outcomes and the provider-patient relationship.

Jefferson Scale of Empathy

Health Profession
(STUDENT- VERSION) (JSE-HP-S)

NAME:
AGE:
COLLEGE / DEPT:

Instructions:
Please indicate the extent of your agreement /
disagreement with each of the following statements about
patient care below, by marking the appropriate circle to the
right of each statement.
Please use the following 7-point scale (a higher
Number on the scale indicates more agreement):
1 2 3 4 5 6 7

Strongly Strongly
Disagree Agree
Healthcare providers' understanding of their patients'
1. feelings and the feelings of their patients' families does not 1 2 3 4 5 6 7
influence treatment outcomes
Patients feel better when their healthcare providers
2. 1 2 3 4 5 6 7
understand their feelings
It is difficult for a healthcare provider to view things from
3. 1 2 3 4 5 6 7
patients' perspectives

Understanding body language is as important as verbal


4. 1 2 3 4 5 6 7
communication in healthcare provider-patient relationships

A healthcare provider's sense of humour contributes to a


5. 1 2 3 4 5 6 7
better clinical outcome
Because people are different, it is difficult to see things
6. 1 2 3 4 5 6 7
from patients' perspectives
Attention to patients' emotions is not important in patient
7. 1 2 3 4 5 6 7
interview
Attentiveness of patients' personal experiences does not
8. 1 2 3 4 5 6 7
influence treatment outcomes
Health care providers should try to stand in their
9. 1 2 3 4 5 6 7
patients' shoes when providing care to them

Patients value a healthcare provider's understanding of their


10. 1 2 3 4 5 6 7
feelings which is therapeutic in its own right
Patients' illnesses can be cured only by targeted treatment;
therefore, healthcare providers' emotional ties with their
11. 1 2 3 4 5 6 7
patients do not have a significant influence in treatment
outcomes

Asking patients about what is happening in their personal lives


12. 1 2 3 4 5 6 7
is not helpful in understanding their physical complaints

Healthcare providers should try to understand what is going


13. on in their patients' minds by paying attention to their non- 1 2 3 4 5 6 7
verbal cues and body language

I believe that emotion has no place in the treatment of


14. 1 2 3 4 5 6 7
medical illness

Empathy is a therapeutic skill without which a healthcare


15. 1 2 3 4 5 6 7
providers' success is limited

Healthcare providers' understanding of the emotional status


of their patients, as well as that of their families is one
16. 1 2 3 4 5 6 7
important component of the healthcare provider – patient
relationship

Healthcare providers should try to think like their


17. 1 2 3 4 5 6 7
patients in order to render better care

Healthcare providers should not allow themselves to be


18. influenced by strong personal bonds between patients and 1 2 3 4 5 6 7
their family members

19. I do not enjoy reading non-medical literature or the arts 1 2 3 4 5 6 7

I believe that empathy is an important factor in patients'


20. 1 2 3 4 5 6 7
treatment

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