Connect User Group

Lunch and Learn

Kelly Duerr – Account Support Consultant
April 7, 2009

© 2009 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice
Agenda
• Quick HP SIM refresher
HP SIM event handler and
reporting

• HP Insight Remote Support and

HP Remote Support Pack (RSP)
Key Features of HP RSP

• HP drivers/agents, firmware
maintenance, and updates

2
HP Insight software portfolio
Integrated suites

Targeted
functionality HP Insight Dynamics – HP Operating
VSE suite Environments
with orchestration &
recovery options … including
HP Virtual Server
HP Insight
Environment suite
software HP Insight Control
products
suite

HPInsight
Systems Systems Insight with
Manager Manager
remote support

HP Insight
Dynamics - VSE
Integrated capabilities &
unified console

3
HP Systems Insight Manager with
remote support
Onramp to infrastructure management

Monitor devices Manage inventory

continuously effortlessly

Track and update Maximize availability

system software with remote support
Ensure infrastructure stability
4
HP Insight Control suite (ICE)
Essential infrastructure management

Deploy servers Manage health

quickly proactively

Control from Optimize power

anywhere confidently
Maximize infrastructure ROI
5
HP Insight Dynamics – VSE suite
for ProLiant
Advanced infrastructure management

Plan capacity and power Provision infrastructure

continuously consistently

Balance physical Ensure cost-effective

and virtual resources availability
Continuously analyze and optimize your Adaptive Infrastructure
6
HP Insight software portfolio
Integrated suites

Targeted
functionality HP Insight Dynamics – HP Operating
VSE suite Environments
with orchestration &
recovery options … including
HP Virtual Server
HP Insight
Environment suite
software HP Insight Control
products
suite

HPInsight
Systems Systems Insight with
Manager Manager
remote support

HP Insight
Dynamics - VSE
Integrated capabilities &
unified console

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HP Systems Insight Manager (HP SIM)
Comprehensive management through core services
• Installs on HP-UX, Windows, and
Linux

• Manages all HP server and

storage platforms

• Delivers fault, configuration, asset

management

• Tool definitions enable remote

execution of scripts, batch files,
and applications

• Role-based security; OS security

integration; SSL, SSH support

• Plug-in Extensibility – add

additional tools & applications

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 Functionality Overview
User Interface - GUI and CLI
CLI – Command Line

Alternate
command line
interface
Customizable status banner

Basic and
advanced search Tool bar shows all
capability tools authorized
for user in pull
down menus

System and
event lists
allow Systems lists
navigation show systems
through all user is authorized
information in to see which
HP SIM includes status
database and selection for
use by tools.
GUI – Graphical User Interface
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Functionality Overview
Faults – Monitoring
ProLiant Server Monitoring
• Polling
• HW (Hardware):
• Health using Insight agent
• Connection test via ping or TCP/IP
• SW (Software):
• System software status using Insight
Version Control agents
• Incoming events (SNMP traps)

HP-UX Server Monitoring

• Polling
• HW (Hardware):
• Connection test via ping or TCP/IP
• Incoming events
• EMS HA Monitors (SNMP traps)
• EMS Hardware Monitors (SNMP traps)
• SysFaultMgmt (WBEM indications for 11i)

Storage Monitoring:
• Polling
• Connection test via ping or TCP/IP
• Incoming events
• SMI-S (WBEM)

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Functionality Overview
Fault – Automatic Event Handling Send Page
(Windows CMS)

Send E-mail

Launch Script

Forward Alert
as an SNMP
Database trap

Send important event information

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to the right place at the right time
Automatic Event Handling
key strength of HP SIM – best practice consideration
• Create a “custom collection” of critical • Create an “Automated Event
systems/devices Handler” for the matching
collection

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HP SIM Reporting
key strength of HP SIM – best practice consideration
• Experiment with “General” Reports

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HP Insight Remote Support
− HP Remote Support Standard
− HP Remote Support Advanced (integrated with HP SIM)

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 HP Systems Insight Manager–Roadmap
1Q08 2Q08 3Q08 1Q09

HP SIM
HP SIM 5.2 HP SIM 5.2 HP SIM
V5.2 Update 1 Update 2 V5.3

High level Features

• New license manager model support
High level Features High level Features High level Features
• Usability enhancements
• Support for VMware ESXi • Support for VC virtual ID Support for display of IPv6 addresses
• Support Proliant WBEM providers
hypervisors via WBEM Improved Linux identification
• MS Windows 2008 Server CMS support • Enhanced contact handling for
• Support for Citrix Xen Server via warranty and reporting Improved discovery and identification of
• REHEL5 CMS Support SNMP ESX hosts
• Traditional & Simplified Chinese & Release Mechanism Credentials management improvement
Korean translation Additional hypervisor support Xen host and
• Web Release
guest identification and association.
Release Mechanisms • HP-UX OE/AR 0809 Media DTF enhancements
• IC DVD v2.20 Release (Sept 2008)
Manual discovery enhancements.
• Mgmt CD/SmartStart v8.0 License usability enhancements
• Web Release
• Integrity Essentials Foundation Pack for
Linux
HP Insight Remote
• Integrity Essentials Foundation Pack for
Windows Support Pack
A.05.20
• HP-UX OE/AR 0803 Media Release HP Remote
(March 2008)
Support Pack
HP Remote
Support Pack
HP Remote
Support Pack
The solution – HP Insight Remote Support
HP Insight Remote Support delivers
secure remote support for your HP
servers and storage, 24x7… so you
can spend less time solving problems
and more time focused on your
business.:

• Remote monitoring all the time...

so you gain better control
• Automated notification every
time...so you can do more with
less
• Accurate resolution in less
time…so your business stays up
and running*

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HP Insight Remote Support solutions (2X)
• HP Insight Remote Support Standard (Insight RSS) for small to midsize
environments
• HP Insight Remote Support Advanced (Insight RSA) for midsize to large
environments. This solution was formerly named HP Service Essentials
Remote Support Pack (RSP)

More info at FAQ - http://www.docs.hp.com/en/5900-0002/5900-0002.pdf

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HP SIM and HP Insight Remote Support
• Key Features • Benefits
− Single Management Console to include • Improves efficiency of IT staff
serviceability attributes
− 24x7 remote monitoring of systems
• Accelerated time-to-resolution -
regardless of IT staff coverage hours1 improving system availability and
business productivity (Average
− Events are detected and reported to HP
without any manual intervention resolution time reduced by
20%2)
− Configuration collections for proactive
services contracts integrated • Increased accuracy of diagnosis
− Detailed problem resolution information – over 99%2
including part location in device
• Proactive services to address
− Contract and Warranty details problems before they turn into
automatically retrieved
reactive service requests or
− Leverages standard Internet security system outages for the IT
protocols and principles.
environment
1 Where the contract has an associated 'coverage window' events raised outside of that window will be responded to as if they had been logged at the
commencement of the next period of coverage.
2 Based on an HP-internal data analysis from EMEA in August 2006 on equipment monitored by Remote Support compared to equipment without Remote Support
monitoring.

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 HP Insight Remote Support Advanced
How it works
Deployment
Software
• Co-installation of HP SIM and RSP on a Windows Central
Management Server Management Server
Automated and customer controlled software
package updates
Contract &
Warranty Database
External
Contract & Warranty
Reporting HP Insight
Remote Support Pack Internet
• View Warranty& Contract status
• View Contract Status
• Receive expiration alerts HP SIM
HP Support
Internal Secure Center

Internet
Remote Monitoring Connection
Streaming
• Transmit and view Remote Data Collection Media Server
serviceable events
Problem Analysis • Detailed Availability,
• View case ID and Configuration and Performance
case status • View service actions
with replacement parts collections
• Extensive device Service Portals
• View self repair info • Used to generate assessments
coverage for review
and videos
Customer side • SAN/Storage support HP
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Single integrated Remote Support View
• Remote Support Pack Services
collections based on device type
− Performance, Availability
and Configuration Collection

• Remote Support Configuration and

Services Options menu bar item
has several tabs to allow
− One-click to turn on
monitoring and entitlement
checks
− Adding contact details and
notification preferences
− Configure proactive
collections

• Updated All HP Service Events

view with new service attributes

Benefit: Remote Support capabilities smoothly integrates into

HP SIM by enhancing it with serviceability attributes
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Configuration of the Central Management
Server (CMS) for Remote Support
• Provide the location
information and contact
details for your CMS
• Ability to add HP
 Support account team
contacts if applicable
• Ability to specify who
installed the Remote
Support Pack
• Ability to configure
email notification of
event status
• Remote Support
Services auto add-on
option

Benefit: Easily configure the Central Management Server and notification

alerts across all devices you want remotely monitored.

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Configuring Device Contact Information
By individual device or group if required
• New with HP SIM 5.2.2, you have
the availability to define multiple
sites and contacts to help HP
understand where the equipment is
located and who to contact to
deliver support.

 • Alternatively, the default option is

for OSEM to act as the source of
contact information instead of HP
SIM. Allowing bulk upload of
contact details.

• Devices analyzed by WEBES uses

HP SIM as the default source.

Benefit: Allows you to control exactly who gets contacted by HP down to the
granularity that you decide.

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Warranty and Contracts Reporting
Populated after Remote Support Pack configured

• Automatically retrieve
Warranty and Support
Contracts details

• Notifies you 90, 60 and

30 days before service
agreement expiration

• Provides single system

view and multiple system
custom reports

• System ID Information

• Service Entitlement
Information
Benefit: No need to hunt for warranty and contract information – it is
completely automated and available at your fingertips for all HP
SIM discovered devices.
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Contract and Warranty alerts
Never be without coverage

Reactive expiration alert

Proactive expiration alert

Expiration alert status

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Remote Support Entitlement
Including turning on remote monitoring
Transport Enabled (TE) indicates
if transport to HP has been
enabled for entitlement checks
and support event submission for
each listed device

Remote Support Ready (RS)

shows if the device has all of the
necessary location and contact
details configured

Entitlement (ENT) displays the

eligibility for remote support
based on the entitlement status
returned from HP

Contract Package (CP) returns the

contract status for the device via
hover text
You have the ability to select one or more devices to
• Check the contract and warranty entitlement with Drop-down menu allows you to run the
HP action for selected or all devices with
• Enable/Disable the transport of incidents and one click. The indicator bar shows
configuration collections to HP progress of action.
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'Single Pane of glass'
Adding event attributes to HP SIM 5.2+
Service Event listings are
now showing:
• HP Workflow Case ID
if event is actionable

• Case Status indicating

the event lifecycle state
•Delivered to HP
•Assigned at HP
•Closed at HP (non
actionable or is
resolved)

• Warranty and Contract

expiration warning
Benefit: Automated submission and event status alerting, no manual IT
intervention needed.

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HP drivers/agents, firmware
maintenance, and updates

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ProLiant maintenance
• Firmware Updates
Firmware for your servers and server options are now available through the ProLiant Firmware Maintenance CD. Also
access the latest and a more complete set of firmware from the Software and Drivers download pages.

• Software and PSP Updates

ProLiant Support Packs (PSPs) help you maintain the software versions on your ProLiant servers. ProLiant Support Packs
are operating system (OS) specific bundles of ProLiant optimized drivers, utilities, and management agents. These
bundles of software are tested and released concurrently with HP's SmartStart CD to insure proper installation and
functionality. PSPs come with their own deployment utilities that help you get the software deployed onto your
individual ProLiant systems. Obtain the PSP through The SmartStart CD Autorun
Access the latest PSPs and other software from the Software and Drivers download pages.

• Software Version Control

Use HP Systems Insight Manager Software Version Control to automatically download ProLiant system software and
firmware updates from HP's web site, allowing the customer to evaluate the updates, create system software and
firmware baselines, and schedule necessary deployments. Install HP Systems Insight Manager using the Management
CD or download from www.hp.com/go/hpsim.

• Get Proactive Notifications of Software Updates

Subscribe to communications regarding product changes through Subscriber's Choice. Subscriber's Choice uses a
secure website to proactively communicate product changes and Customer Advisories through e-mail to registered
customers based on a customer-provided profile. To sign up for this free service, go to
www.hp.com/go/subscriberschoice.

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Firmware Maintenance CD
• Firmware Maintenance CD is a collection of firmware for ProLiant servers and
options.
It contains firmware updates for the following ProLiant servers and options:
− System ROMs for ProLiant BL/DL/ML servers
− Storage Array Controllers
− Storage Disks (hard drives)
− Lights Out Management (iLO 2 firmware)
− Network (NIC Firmware)
− HP BladeSystem c-Class Onboard Administrator

• The Firmware Maintenance CD updates ProLiant firmware by using one of the

following methods:
− HP Smart Update Manager
− ROMPaqs
− Online ROM Flash Components
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Firmware Maintenance CD
Example - version 8.30 Contents
• ftp://ftp.compaq.com/pub/products/servers/management/smartstart/FWCDContent830.pdf

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Firmware Maintenance CD
Where to locate and download
Goto: http://www.hp.com/go/foundation -> click on the “DownLoads” tab

Manual: ftp://ftp.compaq.com/pub/products/servers/management/smartstart/FWCDUsersGuide.pdf
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ProLiant Support Pack (PSP)
• ProLiant Support Packs (PSP) represent operating system (OS) specific bundles of
ProLiant optimized drivers, utilities, and management agents. These
bundles of software are tested together to ensure proper installation and functionality.
PSPs are released concurrently with HP's SmartStart CD, and can also be released
outside of the SmartStart cycle and available to customers from the HP Software & Driver
Downloads pages or at HP ProLiant Essentials Foundation (www.hp.com/go/foundation)
web site..

• Each PSP consists of a deployment utility, setup and software maintenance tools
designed to provide an efficient way to manage routine software maintenance tasks. IT
administrators can select PSP updates from a central software repository for deployment
on local or remote server systems Windows or Linux. These deployment utilities remotely
deploy driver and management agent updates to network attached servers and can be
operated from an IT administrator's workstation, where remote servers are selected for
software updates.

• PSPs provide customers with a ProLiant system software baseline that has already
been tested and verified by HP. In addition to the baseline capabilities, HP
provides tools that make deploying the software updates to ProLiant servers throughout
the environment easy.

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ProLiant Support Pack
Revision History
• Version: 8.20 (A) (30 Mar 2009)
• Version: 8.15 (B) (27 Jan 2009)
• Version: 8.11 (A) (13 Aug 2008)
• Version: 8.10 (A) (9 Jul 2008)
• Version: 8.00 (A) (25 Feb 2008)
• Version: 7.91 (A) (28 Sep 2007)
• Version: 7.90 (A) (25 Jul 2007) HP SUM
• Version: 7.80 (A) (27 Apr 2007)
• Version: 7.70 (A) (16 Jan 2007)
• Version: 7.60 (A) (25 Sep 2006) * Win2000

• Version: 7.51 (A) (22 May 2006)

• Version: 7.50 (A) (13 Apr 2006)
• Version: 7.40 (B) (4 Jan 2006)
• Version: 7.20 (A) (14 Feb 2005)
• Version: 7.10 (A) (18 Jun 2004)
• Version: 7.00 (A) (17 Dec 2003)
• Version: 6.40 (A) (1 Jul 2003)
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ProLiant Support Pack
content example
Win2003 Example: (53 items) linux – RHEL Example: (28 items)
• cp008601.exe HP System Management Homepage • hp_qla2x00src-8.02.11-6.noarch.rpm.tar.gz
• cp009326.exe HP ProLiant iLO Advanced and Enhanced System Management Controller Driver
• cp009213.exe HP ProLiant iLO 2 Management Controller Driver • hp_qla2x00src-mezz-8.01.07.25-4.noarch.rpm.tar.gz
• cp009322.exe AMD Chipset Identifier • hp-lpfc-8.2.0.22-7.noarch.rpm.tar.gz
• cp009260.exe Intel Chipset Identifier
• cpq_cciss-3.6.20-18.rhel5.i686.rpm.tar.gz
• cp009317.exe High Precision Event Timer Identifier
• cp009489.exe Headless Server Registry Update • mptlinux-4.00.13.04-6.rhel5.i686.rpm.tar.gz
• cp009494.exe PCI-express Power Management Update • hpahcisr-1.2.0-14.rhel5.i686.rpm.tar.gz
• cp009324.exe Trusted Platform Module Identifier
• cp009778.exe HP ProLiant 64-Bit/66-Mhz Dual Channel Wide Ultra3 SCSI Controller Driver for Windows Server 2003 • e1000-8.0.6-1.src.rpm.tar.gz
• cp009820.exe HP ProLiant 64-Bit/133-MHz Single/Dual Channel Ultra320 SCSI HBA and SCxxXe series SCSI HBA Driver for … • tg3-3.92n-2.src.rpm.tar.gz
• cp009821.exe HP 4/8 Internal Port SAS HBA with RAID and SCxxGe series HBA Driver for Windows Server 2003
• e1000e-0.4.1.12-1.src.rpm.tar.gz
• cp008740.exe HP ProLiant Smart Array SAS/SATA Controller Driver for Windows Server 2003
• cp009777.exe HP 6-Port SATA RAID Controller Driver for Windows 2000/Windows Server 2003 • netxtreme2-4.8.2-2.src.rpm.tar.gz
• cp009556.exe Storport miniport driver for the HP ProLiant Integrated SATA Controller • nx_nic-4.0.230-1.src.rpm.tar.gz
• cp009672.exe HP ProLiant Smart Array 5x and 6x Controller Driver for Windows Server 2003
• cp009674.exe HP ProLiant Smart Array Device Manager Extension for Windows Server 2003/2008 • nx_lsa-4.0.225-1.src.rpm.tar.gz
• cp009251.exe HP ProLiant Smart Array SAS/SATA Event Notification Service for Windows Server 2003 and Windows Server 2008 • qla4xxx-5.01.01.04-1.src.rpm.tar.gz
• cp009693.exe HP ProLiant Storage System Driver for Windows Server 2003
• igb-1.3.8.6-1.src.rpm.tar.gz
• cp009267.exe HP ProLiant Smart Array Embedded SATA RAID Controller Driver for Windows Server 2003/2008
• cp009696.exe HP StorageWorks Fibre Channel Adapter Kit for the x86 Emulex Storport Driver • hp-OpenIPMI-8.2.0-285.rhel5.i386.rpm.tar.gz
• cp009698.exe HP StorageWorks Fibre Channel Adapter Kit for the x86 QLogic Storport Driver • hp-ilo-8.2.0-236.rhel5.i386.rpm.tar.gz
• cp009667.exe HP StorageWorks Fibre Channel Array Notification Driver for Windows Server 2003/2008
• cp009319.exe HP ProLiant Remote Monitor Service • hp-health-8.2.0-283.rhel5.i386.rpm.tar.gz
• cp009760.exe HP ProLiant PCI Hot Plug Controller Driver for Windows Server 2003 • hp-snmp-agents-8.2.0-284.rhel5.i386.rpm.tar.gz
• cp009468.exe HP ProLiant Integrated Lights-Out Management Interface Driver
• hpmouse-1.1.1-41.noarch.rpm.tar.gz
• cp009491.exe HP ProLiant Remote Insight Lights-Out II Board Driver
• cp009112.exe HP ProLiant ATI RAGE XL Video Controller Driver for Windows Server 2003 • hpsmh-3.0.0-68.i386.rpm.tar.gz
• cp009471.exe ATI ES1000 Video Controller Driver • hp-smh-templates-8.2.0-282.noarch.rpm.tar.gz
• cp010361.exe HP StorageWorks Tape Drivers for Windows
• cp009493.exe HP ProLiant Rack Infrastructure Interface Service • hpvca-2.2.0-9.linux.rpm.tar.gz
• cp009186.exe HP ProLiant Integrated Management Log Viewer • cpqacuxe-8.25-5.noarch.rpm.tar.gz
• cp010122.exe HP ProLiant Array Configuration Utility for Windows
• hpacucli-8.25-5.noarch.rpm.tar.gz
• cp010125.exe HP ProLiant Array Diagnostics Utility for Windows
• cp010123.exe HP ProLiant Array Configuration Utility (CLI) for Windows • hpadu-8.25-5.noarch.rpm.tar.gz
• cp009602.exe HP NC31xx Fast Ethernet NIC Driver for Windows Server 2003 • hpdiags-8.2.0-479.linux.i586.rpm.tar.gz
• cp009603.exe HP NC-Series Intel Driver for Windows Server 2003
• cp009677.exe HP NC-Series Intel N1E Driver for Windows Server 2003 • fibreutils-2.5-4.i386.rpm.tar.gz
• cp010228.exe HP NC-Series Intel N1Q Driver for Windows Server 2003 • hponcfg-1.9.0-3.noarch.rpm.tar.gz
• cp009756.exe HP NC-Series Broadcom 1Gb Driver for Windows Server 2003
• cp009802.exe HP NC-Series Broadcom 1Gb Multifunction Driver for Windows Server 2003
• cp009685.exe HP NC-Series Broadcom 10GbE Multifunction Driver for Windows Server 2003
• cp009689.exe HP NC-Series NetXen nx2 Multifunction Driver for Windows Server 2003
• cp009096.exe HP NC-Series NetXen nx3 Multifunction Driver for Windows Server 2003
• cp009611.exe QLogic iSCSI HBA STOR Miniport Driver for Windows Server 2003
• cp009980.exe HP Network Configuration Utility for Windows Server 2003
• cp009114.exe HP Version Control Agent for Windows
• cp009245.exe HP Insight Management Agents for Windows Server 2003/2008
• cp009269.exe HP Insight Management WBEM Providers for Windows Server 2003/2008
• cp009762.exe HP NULL IPMI Controller Driver
• cp009548.exe HP ProLiant IPMI Provider
• cp009700.exe HP Lights-Out Online Configuration Utility for Windows Server 2003/2008
• cp009400.exe HP Insight Diagnostics Online Edition for Windows Server 2003/2008
ProLiant Support Pack
Where to locate and download PSP
Goto: www.hp.com -> Support & Drivers -> your model (DL380 G5) -> your OS -> Software - Support Pack

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HP Smart Update Manager (SUM)
Deployment utility for firmware and PSPs
Run “HPSUM.EXE” in directory of “updates”

Configure hosts to be updated

Provide credentials

CLI option also:

This command line input deploys the latest PSP and firmware components:
hpsum /use_latest /allow_non_bundle_components /silent
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HP Smart Update Manager (SUM)
Located on Firmware CD, SmartStart CD, and within the PSP
Continued….
Select/confirm items
Watch progress
Review results

37
Version Control Agent/Repository
Access the servers System Management Homepage (SMH)

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Version Control Agent
Via the System Management Homepage (SMH) – click on the Version Control Agent

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VCA with Repository
Via the HP SIM – “All Servers” listing – click on the “SW” icon

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What to use, when, & where?

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Best Practices to consider
• Determine a PSP/Firmware strategy – frequency and approach - within the support
window of current and two releases back
• Take note of some items – still may need manual process (certain HBA and disc)
• Use ITSM structure – formal change, review, and etc
• Establish method to track/measure environment (SIM, VCA, or others)
• Always check compatibility and release notes
• Perform a clean reboot PRIOR to any firmware or PSP updates
• Update drivers FIRST, firmware LAST
• For HP Blades and Enclosures – take special note to sequence of updates
• Test updates and methodology in non-production environment
• Test single system, small group, then expand to large groups
• Always allow reboots
• Stay away from downgrades if at all possible
• If using a tool – consider HP’s SUM for PSP and firmware (part of SIM)

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 Questions?

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