ABOUT DOMINOS

Founded in 1960, Domino's is the recognized world leader in pizza delivery, with a significant
business in carryout pizza. It ranks among the world's top public restaurant brands with its global
enterprise of more than 14,000 stores in over 85 international markets. Its system is made up of
franchise owner-operators who accounted for over 97% of the Domino's stores.

Mission: At Domino’s, we make a promise to our customers to inspire through our actions,
consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to
provide exceptional service all the time.

JOB ANAYSIS (1)

NAME : Kripa Shankar

DESIGNATION : Guest Delight ASM (Assistant Guest Delight Manger)

1. JOB DESCRIPTION

The chief responsibility of Assistant Guest Delight Manger to overall operations of the restaurant
according to Domino's Pizza operational standards in the absence of the Restaurant Manager. A majority
of time is spent leading the team to meet Guest expectations, training new crew members as required. The
SAM should be creative in executing sales programs to leverage business opportunities and must create a
Competitive spirit and atmosphere of pride. This individual will be proficient in making logical and
timely decisions.

Job Identification:
The food and beverage service is part of the service-oriented hospitality sector. The members of
the Domino’s team are required to perform huge tasks which include preparation for service,
greeting the guests, taking their orders, settling the bills, and performing various other tasks after
the guests leave.

JOB SUMMARY

The assistant manager has to improvise the job duties of manager. An assistant manager should
take all the responsibilities happen during his shift. This include cost control, inventory control,
and cash control and customer relations. The assistant manager should take initiative in the absence
of manager in the work environment.

Job Duties/Responsibility

 Supervise the floor team for proper and smooth operation of the business.
 Checking of entire inventory like beverages, forks, dishes etc.
 Taking to the guest order and serving them according to the brand standard.
 Responsible for basic admin work required to perform overall operation.
 To make duty roster and floor allocation for the line team member.
 Responsible for handling of complains and feedbacks.
 To check daily attendance sheet.
 Responsible for checking personal hygiene, guest dealing, behavior performance etc.
 Any suggestion to change business needs is to be handled by captain.
 Responsible for guiding the hostess, waiter/waitress and bus boy/girls in the performance of
their jobs.
 Ensuring sufficient operating guest supplies, beverage supplies and operating equipment
 Responsible for the overall sanitation and cleanliness of the outlet during the shift.
 Proper maintenance and good working order of all equipment, furniture and fixtures in the
outlet.
 Performs other duties and responsibilities assigned by immediate superior, which leads to guest
satisfaction and profit for the hotel.
 Should able to introduce innovative ideas for generating targeted sale.
 Guest interaction.
 To recommend food and beverage service standards & implement and follow on standard
operating procedure.

GENERAL MISSION

Directs and organise the activities of the service attendants assigned in the shift that he/she covers.

Under the general guidance of the Outlet Manager and/or Supervisor in accordance to the
Domino`s Policies and Procedures

1. Customer Service

 Communicates and personally attend guest.

2. Business Management and Administrative Responsibilities

 Completes the daily Checklist.

 Must know the exact point and prepares the requisition form for food supplies and operating
guest supplies for the approval of the Outlet Manager and/or Asst. Manager.
 Arrange specific side duty tasks to each attend at the end of the day for the following day and
sees to it that the staff knows and manage their duties.
 Checks at the start and at the end of the shift that all service complete their opening and closing
tasks.
 Prepares details required for pre-meal information - out of stock items, reservations, daily
specials, VIP reservations, etc.
 Takes the daily list of food supplies and guest supplies to ensure stock.
 Attends weekly agrees meeting and other meetings required of the position.
 Conducts monthly inventory of operating equipment in coordination with the Chief Steward.
 Records the daily sales and cover count of the agrees at the end of each shift, in the absence of
the Supervisor.
 Communicates to the immediate superior and underling in a timely manner, any important
information, related to operation.

3. Communication

 Reports to the Manager.

 Coordinates with the Customer’s choice, concerning special menus, availability of menu items
and changes in the menu.
 Directs the activities of all the service staff assigned in his shift.
 Coordinates with the other staff within the department and other department in the performance
of duties and responsibilities.

4. Asset Management

 Protect that all working equipment is use to its appropriate function and well maintained.
 Report all defectives Asset and equipment to his direct manager.

6. Human Responsibilities

 Recommends to the higher authority in case of any disciplinary action or commendation to be

given to deserving employees.
 Disciplines the service staffs give in his/her shift in accordance to the policies and procedure
of Domino’s.
 Conducts on the job training for staff assigned in his/her shift.
 Motivates the staff to maintain their performance.

7. Technical Responsibilities

 Knowledgeable of all the standard operating procedures in the outlet.

 Capable of implementing consistently in his/her shift all the service standards confirmed for
the outlet.
 Checks at the start of the shift that all supplies in the station are complete or not.
 Checks from time to time the availability and requirement of seats greets guests and seats
guests.
 Recognizes quality product and presentation, in food and drinks.
 Presents menu, takes order, offers suggestions and promotes the specialties.
 Assists the service staff in the service of food and beverage
 Visits the guests in the tables occupied, to confirm guest satisfaction.
 Handles guest complains professionally and needs
 Checks the correctness of the guest’s check before it is presented to the guest.
 Capable of operating all the equipment in the outlet.
 Implements the “clean as you go policy “and complying with cleaning schedule established.

2. JOB SPECIFICATIONS

POSITION : ASM

DEPARTMENT : Food and Beverage

Essential/Desirable Skills

 Strong Operational/Technical Knowledge.

 Good organisational skills, fast and efficient while remaining calm.
 Must be able to converse comfortable and openly with guests Strong process orientation;
 Strong Leadership abilities and organizational skills;
 Well groomed and presentable At all times. Practice good purity
 Able to clearly delegate tasks and responsibilities.
 Confident in exercising a good judgment in decision making skills.

Educational Qualifications
 Bachelor’s degree in hospitality management
Experience 3 year but less than 5 year experience in fast food outlet.

Language Known
 Hindi , English

Physical
 Mentally alert, able to work Long hours and to handle Pressure

Age Requirement

Minimum 20 years and maximum 40 years

Essential Requirements

 MS-Office
 Internet

HIERARCHY

Reporting Line

Report to : Outlet supervisor

Responsible for : Taking care and serving customer

Communication Lines

Vertically : Supervisor and department head

Horizontally : Waiter and commits waiter

.
 DOMINO’S TRAINING

 Providing completely knowledgeable of all Domino’s services, outlets and services/features.

 Maintains a documented paper and electronic filing system of employees and training
materials is required.
 Online training has been given to new employees.
 Provide and support cross-training and professional development opportunities
 Food serving training Plan
 Create and promote a quality-focused approach to service within F&B Outlets
 Training on standards of quality service

RECRUITMENT PROCESS

 Apply online and the Personal interview

 Through consultancy
 JOB ANALYSIS (2)

NAME : Sarbjeet Singh

DESIGNATION : Team member (Chef)

Job Description
Job Identification: - Executive Chef
Job Summary: The executive chef, also known as the executive chef or chef manager, is the
person in charge of the kitchen. Everything that goes out of the kitchen is the responsibility of
the executive chef in the eyes of the employer; therefore, it is essential for the person with
this job to be able to maintain complete control of the kitchen at all times and to command the
respect of his or her kitchen staff.

Responsibilities/Duties
 To provide strategy and innovation in line with commercial food and menu planning that
improve the Company’s reputation for food quality and enhances client and customer
experience.
 Responsible for driving compliance of Health, Safety and Food Hygiene regulations.
 Drive sales through centrally driven menu plans and promotions and ensure compliance
through preferred suppliers.
 Provide high quality service to customers and client in line with a food service offer that is
applicable to sector and client.
 Supervising and coordinating activities between waiters.
 Solve customers' complaints regarding food services.
 Explain how to prepare food from the food list and describe its ingredients.

Job Specifications

POSITION : HEAD WAITER

DEPARTMENT : Food and Beverage

Job Requirement

Education

 UG: Graduate – Any Specialization (Hospitality Management)

 Doctorate: Doctorate Not Required

Experience : Minimum 3-4 years' of experience in fast food outlet or in hotel.

Key skills
 Service Quality
 Food
 Hospitality
 Customer Service
 Management Stock

HIERARCHY

Reporting Line

 Report to : Supervisor/ASM
 Responsible for : Supervising and coordinating activities between waiters. & chefs

Communication Lines

Vertically : Supervisor/Assistant Manager

Horizontally : Waiters and commits waiter

 Training
Arrange on-the-job training for new staff. Some waiting staff under take relevant courses
such as:

 For 2-3 months they have been given training from old employees , they have been explained
about recipes and way dominos cook and serve
 Any course in Food and Beverage Service
 Elementary Food Hygiene
 Wines and Spirits Education Trust Courses
 Personal License Holders course

RECRUITMENT PROCESS

 Online application then personal interview

JOB ANAYSIS (3)

NAME : Jaspreet Singh

DESIGNATION : Safe delivery Person

3. JOB DESCRIPTION

The main responsibility of Domino’s Pizza Delivery Driver is to deliver the orders to the designated
places on time. Punctuality and honesty is the attitude required from applicants for this position.
Delivery Drivers are also expected to know how to read a basic road map because this will be handy
when it comes to looking for unfamiliar territory. The orders must be delivered right on time and given
to customers in a very courteous manner. It is also expected from Delivery Drivers to make sure that the
company’s delivery vehicles are well maintained before and after the shift.
Job Identification:

The members of the Domino’s drivers are required to perform on time delivers of food stuffs with
proper quality. They should have wide filed knowledge about different routes of their working
areas. They should be polite when interacting with customers during delivery.

JOB SUMMARY

The delivery driver should be responsible of transporting the goods from domino’s restaurant and
deliver to customer place. The driver should drive carefully and should interact with customer
politely. The genuine behavior and communication of driver at customer place adds value to the
Domino’s restaurant.

Job Duties/Responsibility

 Conduct inspections of vehicle before departing to deliver goods.

 Pack and load products onto trucks according to domino’s specifications.
 Deliver orders to customers on assigned routes
 Maintain ongoing communication with route dispatcher
 Unload goods as per client specifications
 Review deliveries with customers to ensure products meet their needs.
 Obtain delivery confirmations from each customer.

GENERAL MISSION

Directs and organise the activities of the service attendants assigned in the shift that he/she covers.

Under the general guidance of the Manager and/or Supervisor in accordance to the Domino’s
Policies and Procedures
4. JOB SPECIFICATIONS

POSITION : Driver

DEPARTMENT : Food and Beverage

Essential/Desirable Skills

 Clean driving record

 Ability to pass company driving test, background check and drug test.
 Must be able to converse comfortable and openly with guests Strong process orientation;
 Strong customer service skills.
 Well-groomed and presentable At all times. Practice good purity
 Must possess a positive and professional attitude.

Educational Qualifications
 Intermediate

Experience

Language Known
 Punjabi , Hindi

Physical
 Mentally alert, able to work Long hours and to handle Pressure

Age Requirement

Minimum 20 years and maximum 40 years

Essential Requirements

 NA
 NA
 HIERARCHY

Reporting Line

Report to : Outlet supervisor

Responsible for : Taking care and serving customer

Communication Lines

Vertically : Supervisor and department head

Horizontally : Teller service person

DOMINO’S TRAINING

 Providing completely knowledgeable of all Domino’s services, outlets and services/features.

 Good driving skill
 Interpersonal skill development
 Provide and support cross-training and professional development opportunities
 Food serving training Plan
 Create and promote a quality-focused approach to service within F&B Outlets
 Training on standards of quality service

Recruitment Process

 Walk in interviews
 Recommendation
 RECRUITMENT PROCESS OF DOMINOS FOR EMPLOYEES

Step 1
Check for advertised positions in your local area.
Step 2
Complete the online application forrm and questionnaire and submit your application. You will
receive an automatic email confirming that your application has been sent to the store.
Step 3
Sit tight. Stores need time to review all applications and prepare a short list of candidates for
interview. If your application is not shortlisted, you should receive an email letting you know.
However, depending on the number of applications received, some stores do not automatically
notify all applicants. If you have not heard anything in approximately two weeks then your
application is unlikely to have been shortlisted. You can always try again next time.
Step 4
If you are shortlisted you will be contacted to arrange a suitable interview date and time. Make
sure you are on time for your interview and have completed your Domino’s Pizza research.
Step 5
If you are successful in getting a job at Domino’s Pizza you will be provided with an employee
information pack that contains all the information and forms you need to get started.
Step 6
Complete your preliminary online training. Your manager will provide you with a username and
password for our online training portal. You can also complete this training from home. You will
be paid for the time spent undertaking the training. You are also required to attend a New
Employee Orientation (NEO) training session, which is usually held in a group setting. Your
manager will discuss this with you.
Step 7
Start work! You will be provided with a roster of your upcoming shifts and will be expected to
be on time, every time, for work. Welcome aboard!
RUBRIC FOR LIVE PROJECT

Criteria Superior Strong Competent Weak Rating

Writing and Content Content Content covers Content covers

clarity on Job answers all answers most of many of the some basic

analysis required, the required, required with no topics

reflecting reflecting some unnecessary suggested, but
strong understanding additions Few to may include
understanding of job analysis no instances of unnecessary
of Job analysis wordiness or info or missed 10
6-7 points
redundancy some required
7-10 points
info
4-5 points
2-3 points

Ability to Consistently Consistently Usually Demonstrates

propose demonstrates demonstrates demonstrates minimal

suggestions superior good adequate understanding

understanding understanding understanding of how to
that can be
of how to of how to of how to construct and
implemented 5
construct and construct and construct and conduct
for
conduct conduct conduct recruitment
recruitment
recruitment recruitment recruitment plan
plan plan plan
1 point
5 points 4 points 3 points
Ability to Able to clearly Shows the Shows minimal Show no
identify clear
identify the understanding understanding
training understanding
employee of employee
needs of employee of employee
needs and needs and
needs and is
needs and
shows inappropriately
unable to
related to the
evidence of related to the
issue. relate the
depth and issue.
problem to 5
breadth of
various
applying
management
related
styles.
knowledge to
the issue.

5 points

1 point
4 points
3 points

TOTAL 20
 PEER RATING
SR. NO. NAMES REG. NO. RATING

1 NISHAMAN PREET 11706914 10

2 MOHAMMAD YASIR 11707129 10

3 MOHAMMAD PARVEZ 11707136 07

4 VINOTHKUMAR D 11707711 10