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    Principle 4 Quality Right First Time Every Time

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    Sudhagar
    This document discusses quality management principles and initiatives for achieving Quality Right First Time. It emphasizes establishing an effective quality management system through initiatives like QMS certification, auditing, Six Sigma, and Poka Yoke error proofing. An effective QMS focuses on satisfying customers through a systematic, structured approach to business processes and continual improvement. It also outlines key drivers for Six Sigma like customer focus, leadership commitment, resource training, and communication.

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    Principle 4 Quality Right First Time Every Time

    Uploaded by

    Sudhagar
    142 views18 pages
    This document discusses quality management principles and initiatives for achieving Quality Right First Time. It emphasizes establishing an effective quality management system through initiatives like QMS certification, auditing, Six Sigma, and Poka Yoke error proofing. An effective QMS focuses on satisfying customers through a systematic, structured approach to business processes and continual improvement. It also outlines key drivers for Six Sigma like customer focus, leadership commitment, resource training, and communication.

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    This document discusses quality management principles and initiatives for achieving Quality Right First Time. It emphasizes establishing an effective quality management system through initiatives like QMS certification, auditing, Six Sigma, and Poka Yoke error proofing. An effective QMS focuses on satisfying customers through a systematic, structured approach to business processes and continual improvement. It also outlines key drivers for Six Sigma like customer focus, leadership commitment, resource training, and communication.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    142 views18 pages

    Principle 4 Quality Right First Time Every Time

    Uploaded by

    Sudhagar
    This document discusses quality management principles and initiatives for achieving Quality Right First Time. It emphasizes establishing an effective quality management system through initiatives like QMS certification, auditing, Six Sigma, and Poka Yoke error proofing. An effective QMS focuses on satisfying customers through a systematic, structured approach to business processes and continual improvement. It also outlines key drivers for Six Sigma like customer focus, leadership commitment, resource training, and communication.

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    © All Rights Reserved
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    of 18

    P4 – QUALITY RIGHT FIRST TIME

    1. Quality Right First Time for product and


    services will ensure fulfillment of external
    and internal Customers satisfaction.

    2. It is a coordinated activity to direct and


    control an organization with regards to
    quality of products and services.
    P4 – QUALITY RIGHT FIRST TIME

    INITIATIVES

    • QMS Certification

    • QMS Maintenance and Auditing

    • 6 Sigma

    • Poka Yoke
    P4 – QUALITY RIGHT FIRST TIME

    QUALITY MANAGEMENT SYSTEM


    P4 – QUALITY RIGHT FIRST TIME

    8 QUALITY MANAGEMENT PRINCIPLE

    Customer
    Focus

    Supplier
    Relations Leadership

    Factual
    Decision People
    Making Involvement

    Process
    Continuous Approach
    Improvement

    System
    Approach

    QUALITY CAN ONLY BE ASSURED IF IT IS MANAGED


    P4 – QUALITY RIGHT FIRST TIME

    QUALITY MANAGEMENT SYSTEM


    P4 – QUALITY RIGHT FIRST TIME

    QUALITY MANAGEMENT SYSTEM

    Each companies is to be certified and to comply to


    the International Management System (IMS). The
    objective of IMS certification is to focus on
    satisfying customers requirement as well as other
    stakeholders through systematic and structured
    approach business process.
    P4 – QUALITY RIGHT FIRST TIME

    QUALITY MANAGEMENT SYSTEM


    Types of IMS Certification are :

    i) TS 16949 - An automotive sector Quality Management System (QMS)


    requirement which defines the system requirement for any
    organization in the automotive supply chain.

    ii) ISO 14000 – An Environmental Management System (EMS)


    requirement which defines environmental issues for organization in the
    global market place.

    iii) ISO 18000 - An Occupation Health and Safety Assessment Series


    (OHSAS) for health and safety management systems. It is intended to
    help an organizations to control occupational health and safety risks.
    P4 – QUALITY RIGHT FIRST TIME

    QUALITY MANAGEMENT SYSTEM


    Establishment of an effective IMS requires an organization to set up a
    management system that conform to all requirements stipulated in the IMS
    standard. The following shows the established model of continuous
    improvement IMS:

    INPUT CONTINUAL IMPROVEMENT OF THE QUALITY MANAGEMENT SYSTEM


    OUTPUT

    MANAGEMENT
    RESPONSIBILITY Customers
    Customers

    RESOURCE MEASUREMENT
    MANAGEMENT ANALYSIS Satisfaction
    & IMPROVEMENT
    Quality
    Cost
    Input Output Delivery
    Requirement PRODUCT Product
    REALIZATION
    P4 – QUALITY RIGHT FIRST TIME

    SIX SIGMA
    Overview

    1. Six Sigma is a methodology that uses data and


    statistical analysis to measure and improve a
    company’s operational performance by reducing
    variation.

    2. Six Sigma Organization refers to an organization that is


    actively working to build the themes and practices of Six
    Sigma into its daily management activities, and is
    showing significant improvements in process
    performance and customer satisfaction.
    P4 – QUALITY RIGHT FIRST TIME

    SIX SIGMA
    Basic Model of 6 Sigma

    DEFINE MEASURE ANALYZE IMPROVE CONTROL


    • Define • Validate • Establish • Discover • Discover or
    business measurement product and variable revise
    opportunities system process interrelations process
    • Define capability control
    • Measure the • Develop and
    customer system and
    critical performance • Identify execute
    charts
    requirements variation solutions
    • Manage data
    sources • Verify and
    • Define and collection
    monitor
    map the • Screen
    • Determine improvement
    process potential
    process s
    • Define the causes
    performance
    problems
    • Define the
    deliverables
    P4 – QUALITY RIGHT FIRST TIME

    SIX SIGMA
    Key Drivers of 6 Sigma (Continue)

    PROJECT SELECTION & METRICS


    CUSTOMER & BUSINESS STRATEGY
     Scheduling the rights projects that have
    • Focus on customer needs. give impact on customer and bottom line.
    • Convert those needs into strategic goals  Establish proper measurement systems to
    of organization measure processes & results

    EXECUTIVE LEADERSHIP
    The up front ownership & continuous
    commitment is the key

    COMMUNICATION & CULTURE


    4 Cs Promote cultural change for
    RESOURCES & TRAINING
    continual improvement process:
     Choose the right people for the right project.
     Concise
     Adequate and continuous training
     Consistent
     Complete
    PROJECT SELECTION & METRICS  Creative
    P4 – QUALITY RIGHT FIRST TIME

    POKA YOKE or ERROR PROOFING


    P4 – QUALITY RIGHT FIRST TIME

    POKA YOKE or ERROR PROOFING


    P4 – QUALITY RIGHT FIRST TIME

    Errors are the root causes –Defects are symptoms


    P4 – QUALITY RIGHT FIRST TIME

    Two types of Poka‐‐Yoke


    P4 – QUALITY RIGHT FIRST TIME

    Drill Poka Yoke


    AMS 9 PRINCIPLES

    QUALITY RIGHT 1ST TIME EVERY


    PRODUCTION LEVELLING
    WASTE ELIMINATION

    STANDARDISATION
    PULL SYSTEM

    FLEXIBILITY

    TIME
    5 6 7 8 9 4
    3 VISUAL MANAGEMENT
    2 TOTAL EMPLOYEE INVOLVEMENT & DEVELOPMENT
    1 LONG TERM BUSINESS THINKING

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