Oracle AR Basics
Oracle AR Basics
Oracle AR Basics
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Customers
Before you start the process of tracking Account Receivables in Oracle, you need to enter
customer information in the database. All information related to a customer must be entered
when customer makes the first purchase from your organization. When entering this information,
you can also define customized fields. For example, you can create fields to store multiple
addresses for each customer.Figure below shows the different types of customer information:
Customer Information
Entering Customer Information
The only mandatory information required for a new customer is the name, customer number, and
address. To enter customer information:
1. From the main menu, select Customers->Standard. You are prompted to enter the name
of the customer.
2. Enter the name and click the Find button. If a customer with that name does not exist,
then a message box appears asking whether you want to create a new customer.
3. Click New, if you want to create a new customer. The Customers window appears, as
shown –
Business Purpose
Description
Type
Send Invoice to this address. There can be only one primary active
Bill-to
Bill to site for a customer.
Send dunning letter for a customer to this address. There can be only
Dunning
one active dunning business purpose for each customer.
You can deactivate a business purpose for an address if that particular site is not to be used later.
The information that you enter for a customer is stored using the customer site. This information
is used as default customer information in different windows in the application. When accessing
this information, the system uses a hierarchy to determine the order in which the default values
are selected for a transaction entry. The order is:
Ship-To address
Bill-To address
Information at the customer level
You can enter the business purpose for the selected address in the Usage field of the customer
form. Each business purpose chosen is active and non-primary by default. You can set a business
purpose as primary by selecting the Primary checkbox. If Automatic Site Numbering in the
System Options window is set to No, then you must enter a number for this business purpose in
the Location field. If you do not enter a number, then the system automatically assigns a location
number when the data is saved. Location names are used as shortcuts to refer to a customer
address.
Entering Customer Contact Roles
The Oracle application enables you to enter, add, change, or deactivate information for customer
contact roles. A contact role enables you to assign a contact person to a particular business
purpose or function. For example, you may have a customer address with a Ship-To and Bill-To
business purpose. If there are two different contact persons assigned to each address, then you
can assign the Ship-To role to one person and the Bill-To role to the other. When entering this
information, you can:
Enter any number of contacts as required for a customer.
Enter the contact details, including last and first name, title, job, mail stop, and reference.
Assign a specific customer contact for a business purpose.
Enter several telephone numbers for each contact. There can be only one primary telephone
number.
Enter the telephone Type. The types of telephone numbers are:
General
Fax
Inbound Watts
Outbound Watts
Telex
The various the fields in the Contacts and Roles tabbed region of the Customers and Customer
Addresses windows are:
Active: Indicates whether the contact information is active. You can choose only the contact
persons whose status is Active in the Contact fields of the Sales Orders window.
Description: Sets the role of the contact person, such as Bill-To, Ship-To, Statements, or
Marketing.
Email: Specifies the e-mail address for the contact.
Job: Displays the default job title for the contact person, when you select a contact person.
This field is available in the Customer Calls window.
Mail Stop: Sets the mail address for the selected contact.
Reference: Sets the reference information for the contact. This field is for informational
purpose only, but the value of this field must be unique for each contact.
Creating Customer Relationships
You can define relationships among customers to control payment and commitment applications.
You can create relationships between any numbers of customers and specify the relationship as
either one-way or reciprocal.
In a one-way relationship, the company can apply receipts only to the invoice of the customer for
whom the receipts are generated. The invoice for the related customer cannot be applied to the
parent customer. In addition, a customer can only apply invoices to commitments that it owns or
to commitments of a parent customer to which it is related. In reciprocal relationships, customers
can pay each other's debit items. They can also enter invoices against each other's commitments.
For example, you might have two customers who are business partners, but individually conduct
business with your company. In this case, you can create a relationship between these two
customers.
In the system option window, if you set the Allow Payment of Unrelated Invoices option to Yes,
then the relationship for each customer need not be defined. If you do not want a relationship to
be active, then clear the Active check box in the Customer Relation Tab.
Customer Profile Class
The customer profiles class groups customers with similar creditworthiness, business volumes,
and payment cycles. A Profile class is defined from the Customer Profile Class window, as
shown below in screenshot. Every customer has an associated profile class. Each class provides
information, such as credit limits, payment terms, invoicing, statement cycles, and discount
information. You can also define amount limits for finance charges, dunning, and statements for
each currency in which you do business.
Enter a clearing account for invoice or debit memo transactions. Receivables use the clearing
account if you have enabled this feature for transaction sources that are used for imported
transactions.
AR uses the Unearned Account field to determine the Unearned Revenue account for
invoices with the rule, Bill In Advance.
AR does not require you to enter a revenue account for credit memo transaction types if the
profile option, Use Invoice Accounting for Credit Memos, is set to Yes. If the option is
set to No, you must enter a revenue account.
Freight account combinations must be defined. This field is skipped if the transaction type
class is deposit or guarantee. If the Allow Freight option is not checked, you do not need
to enter the Freight Account.
Defining AutoAccounting
You must define AutoAccounting before entering transactions in Receivables. AutoAccounting
specifies how AR determines the general ledger accounts for transactions that have been either
manually entered or imported using AutoInvoice. AR creates default account codes for revenues,
receivables, freights, taxes, unearned revenues, unbilled receivables, finance charges, and
AutoInvoice clearing accounts using the information provided in this window. When you enter
transactions in AR, you can override the default general ledger accounts that AutoAccounting
creates. AutoAccounting controls the value assigned to each segment. You can define
AutoAccounting rules in the window shown –
Crediting Transactions
Credit memos are created to reduce the balance due for a transaction. From the Credit
Transactions window, you can enter, update, and review credit memos against specific invoices,
debit memos, or commitments. When you credit a transaction, the appropriate accounting entries
are created. You can credit an entire invoice or specific invoice lines. Freight can also be credited
for an entire invoice or only for specific invoice lines.
You can also delete an incomplete credit memo if the Allow Invoice Deletion option is set to Yes
in the system option window. Before you create a credit memo for the transaction, the
transaction must be complete. Screenshot shows the window where you create crediting
transactions:
The Credit Transaction Window
To create a credit memo against a transaction:
1. In the Transactions Summary or Credit Transactions windows, query the transaction to
credit. If you chose Credit Transactions from the Main menu, enter the number of the
transaction to credit in the Find Transactions window.
2. Enter the batch source for the credit memo. The default is the batch source of the
transaction that is being credited.
3. Enter the date, which is printed on the credit memo. If the batch date is earlier than the
date of the credited transaction, then the default date is the current date. If the date of the
invoice is later than the credit memo date, then the default date is the invoice date.
4. If the batch source does not use the automatic transaction numbering option, then enter a
credit memo number. If you do not enter a number, AR automatically assigns a number
when you save the transaction.
5. Enter a transaction type for the credit memo. The default is the transaction type assigned
to the invoice. You can choose a transaction type with a class of credit memo.
6. Choose the rules method if you are crediting a transaction that uses invoicing and
accounting rules.
7. Enter the currency for the credit memo. If this credit memo is part of a batch, then the
default currency for this memo is the one assigned to the batch. You need to enter
exchange rates if a currency other than the functional currency is entered.
8. Enter a unique document number for this credit memo, if the automatic sequence
numbering is not used. If automatic sequence numbering is used, a number is
automatically assigned when the transaction is completed.
9. Enter the percentage or amount of line, tax, or freight charges to credit for only the part
of the balance due. The balance due for each type of charge that is credited is created in
the interface table and the sales revenue and non-revenue credit assigned to your
salespersons are reversed.
10. Save the data and complete the transaction.
By Matching: Use this method if you want to clear the receipts manually in Oracle
Cash Management.
7. Enter the payment method for this receipt class.
8. Save the data and click the bank account button to assign remittance bank information.
When you click the bank account button, the Remittance Banks window is displayed, as
shown –
Entering Receipts
You use the Receipts window to enter receipt transactions. There are two types of receipts:
Cash receipts: Receipts, such as cash or cheques received from customers for goods or
services.
Miscellaneous transactions: Receipts earned from investments, interest, refunds, and stock
sales other than regular sales.
You apply receipts to invoices, debit memos, deposits, guarantees, on-account credits, and
chargebacks. You can apply receipts either fully or partially to a single debit item or to multiple
debit items from the Receipts window, as shown -
Remittances
You need to perform the remittance process to initiate receipts to the bank from the bank account
of the customer. You have to create, approve, and format remittances. You can also combine
these tasks into a single task. Screenshot shows the Remittance window, where you perform the
remittance process: