Question 1

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According to the place-time mode of interaction, when people are in the same place, but at different
times, this is an example of what type of communication?

Select one:
a. Face-to-face
b. Video conference
c. Shift work
d. E-mail

Question 2
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People are their most cooperative when interacting via this form of communication:

Select one:
a. face-to-face.
b. same time, different place.
c. different time, same place.
d. different place, different time.

Question 3
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Which of the following communication situations has the highest message “richness”, or potential
information-carrying capacity?

Select one:
a. Memo announcing new workplace policy
b. Spreadsheet of financial statistics
c. Video conference interview
d. Face-to-face meeting with clients

Question 4
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Virtual distance is a term that refers to the:

Select one:
a. feelings of separation engendered by communication via e-mail, text, audio conferencing, and so
on.
b. delay that people experience when sending electronic messages through several gateways and
spam filters.
c. fact that people behave differently on e-mail than they do face-to-face.
d. tendency to engage in flaming and teasing behavior on the Internet.

Question 5
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Although there are disadvantages to physically dispersed teams, what advantage can physical
distance provide for teams?

Select one:
a. Informal modeling
b. Awareness of new technology
c. Increased conflict
d. Team members feel compelled to prepare for meetings and to address issues more efficiently.

Question 6
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Some types of teams become information-dependent upon aspects of their physical environment in
order to do their work. This type of team situation is best termed as:

Select one:
a. place-time model of social interaction.
b. codified knowledge.
c. location dependent.
d. different time, same place.

Question 7
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Regarding out-of-the-loop employees, which of the following is one of Edmondson’s “Four Tactics for
Reframing” that helps people reframe their purpose on a team?

Select one:
a. Tell yourself that the project is similar to other projects you’ve already done, and bring your
knowledge to the service of others on the team with less project experience.
b. See yourself as vitally important to a successful outcome, and to achieve the goal, you need the
willing participation of others on your team.
c. See others as less important than yourself to the successful outcome of the projects, and work to
provide the critical pieces of the solution to make up for the shortcomings of others.
d. Be selective about the information you share with others on the team.

Question 8
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Information technology has powerful effects on social behavior. Which of the following issues should
NOT be expected when interacting with teammates via information technology?

Select one:
a. Reduced/changed status differences between team members.
b. Increased inhibitions and a decreased likelihood that all members will contribute to the
discussion.
c. Increased time to make decisions.
d. Lower frequency of communication.

Question 9
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Information technology changes social behavior. Which of the following behaviors is TRUE about
information technology as compared to traditional face-to-face interaction?

Select one:
a. Participation in team and group settings becomes more uneven and polarized.
b. Status differences among people and groups are magnified and more salient.
c. Computer-mediated groups make decisions faster and reach consensus earlier.
d. There is a lower frequency of communication in computer-mediated groups.

Question 10
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With regard to risk-taking, compared to groups that make decisions face-to-face, groups that make
decisions via electronic communication are:

Select one:
a. risk-averse for gains and risk-seeking for losses.
b. prone to feel more responsible for project failures.
c. risk-seeking for gains, and for losses.
d. risk-averse for both gains and losses.

Question 11
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Virtual teams are best described as a:

Select one:
a. group support system or electronic meeting system.
b. combination of technology, tools, and infrastructures that allows scientists to work with one
another on projects related to the future of technology.
c. task-focused group that meets without all members necessarily being physically present or even
working at the same time.
d. community composed of people who work for e-businesses.

Question 12
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Virtual teams need to consider several factors for their ultimate success. First, the level of technical
support they will need, second their locations relative to one another, and third the:

Select one:
a. best use of available computer equipment.
b. emotional cohesion of team.
c. public speaking ability of each team member.
d. percentage of time they spend in face-to-face meetings.

Question 13
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Two types of information knowledge exist in teams. The first, ________ knowledge, is hard to
articulate and acquired through experience..

Select one:
a. codified; tacit
b. rich; codified
c. tacit
d. tacit; rich

Question 14
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Two types of information knowledge exist in teams. The second, ________ knowledge, is knowledge
that is transmittable in formal or symbolic language.

Select one:
a. codified; tacit
b. rich; codified
c. codified
d. tacit; rich

Question 15
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Tools, documents, language and processes—these are examples of boundary objects. Which of the
following is the best definition of the purpose of boundary objects?

Select one:
a. To mark out the limitations of liability for teams
b. To establish team project ownership and territories
c. The documents, objects, and shared vocabulary that allow people from different teams,
organizations, and cultures to build a shared understanding across teams.
d. A culture’s signature pattern of workplace beliefs, mental models, and practices that embody the
culture’s ideas about what is good, true, and efficient within the domain of work.

Question 16
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Unless people have had special training, they are likely to commit blunders when communicating
virtually. All of the following are best practices of virtual communication etiquette EXCEPT:

Select one:
a. active listening.
b. establish one person as the speaker for the group and have all other group members funnel their
questions and comments through that team member.
c. immediately establish the purpose of the team.
d. summarize often and confirm understanding.

Question 17
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All of the following are reasons why the spontaneous social interaction called “schmoozing” is
advantageous for virtual teams EXCEPT:

Select one:
a. expedites the operation of virtual teams.
b. increases like and rapport.
c. increases task focus.
d. low cost and efficiency.

Question 18
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One of the challenges of virtual teams is building reliability capital. Which of the following tactics is a
best practice when building reliability capital in virtual teams?

Select one:
a. To build cohesion and to encourage friendly team exchanges, consider using sarcasm, joking and
teasing in your distance interactions.
b. Follow up with team members as time and schedule allows.
c. Always be brutally honest about your opinions to avoid possible groupthink.
d. Be available to support and respond to team members. When you are not available, follow up as
soon as possible.

Question 19
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Cultural intelligence is best described as:

Select one:
a. the capability to adapt effectively to new cultural contexts.
b. reliability capital.
c. egalitarianism.
d. collectivism.

Question 20
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People from different cultures can differ in many ways. The cultural value of egalitarianism refers to
__________

Select one:
a. the pursuit of personal welfare and self-interest; the maximization of the welfare of the group
b. the belief that status differences are permeable
c. the use of explicit, direct information exchange; the use of indirect, tacit messages
d. cognitive cultural intelligence; emotional and motivational cultural intelligence

Question 21
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People from different cultures can differ in many ways. The cultural value of hierarchy refers to
__________.

Select one:
a. the pursuit of personal welfare and self-interest; the maximization of the welfare of the group
b. The belief that social order is not easily permeated
c. the use of explicit, direct information exchange; the use of indirect, tacit messages
d. cognitive cultural intelligence; emotional and motivational cultural intelligence

Question 22
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In regard to cultural values, in __________ cultures, members of high- and low-status groups
communicate frequently, and do not go to great lengths to perpetuate differences

Select one:
a. individualized; collective
b. direct; indirect
c. egalitarian
d. schmoozing; exclusive

Question 23
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In regard to cultural values, in __________ cultures and organizations, status differences are not
easily permeated.

Select one:
a. individualized; collective
b. direct; indirect
c. hierarchical
d. schmoozing; exclusive

Question 24
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According to the “contact hypothesis”, for contact to work (be effective), all of the following need to
be in place EXCEPT:

Select one:
a. social and institutional support.
b. acquaintance potential.
c. equal status.
d. within group friendships.

Question 25
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The process of exchange, termed “perspective giving and perspective taking”, is one in which a
party is asked to write about their difficulties with a situation, and a second party is told to accurately
summarize the statement of the first party. Each of the following statements is related to this type of
exchange EXCEPT:

Select one:
a. a team’s exposure to information related to an out-group’s heterogeneity in terms of their positive
and negative characteristics reduces prejudices.
b. trying to be empathetic when interacting with an out-group member has positive effects when the
out-group member discloses hardships and expresses a need for support.
c. trying to be empathetic when interacting with an out-group member who is not expressing a call
for help can back-fire and result in negative perceptions.
d. a team’s exclusive exposure to an out-group’s positive characteristics is the most effective means
to reduce in-group prejudices.