Aastra Model 9143i IP Phone

User Guide

Release 3.3.1 Service Pack 4

41-001383-05 REV03 – 07.2014

Software License Agreement
Aastra, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable
and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Soft-
ware was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution
under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copy-
right law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdic-
tion of the Customer. In addition, these confidential and proprietary programs are works conforming to the require-
ments of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confiden-
tial and proprietary programs and information and shall not export licensed Software to any country except in accord-
ance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form.
Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine
readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or dis-
seminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of
firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the
terms and conditions of this agreement. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions
contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any
Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically
terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and
destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event
shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for
loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential dam-
ages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such
damages.

ii 41-001383-05 REV03 – 07.2014

Content

Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Phone Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Plugging in and Starting the Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Idle Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Incomplete Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
No Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

IP Phone Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Key Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Key Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Keypad Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Methods for Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Phone Options via the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Phone Options via the Aastra Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Phone Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Phone Status via IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Finding Your Phone’s IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Phone Status via the Aastra Web UI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Ring Tones and Tone Sets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Contrast Level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Live Dialpad*. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Set Audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Time and Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

41-001383-05 REV03 – 07.2014 iii

Content

Resetting a User Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Phone Lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Defining an Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Line Keys and Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Multiple Line and Call Appearance Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Creating a Speed Dial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Editing Speed Dial Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Do Not Disturb (DND) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Busy Lamp Field (BLF) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
BLF List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Flash Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Automatic Call Distribution (ACD) Key (for Sylantro Servers). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Directed Call Pickup/Group Call Pickup Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
XML Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Sprecode Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Park/Pickup Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Last Call Return (LCR) Key (for Sylantro Servers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Call Forward Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
BLF/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Speeddial/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Speeddial/Conf. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Speeddial/MWI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Intercom Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Services Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Phone Lock Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Paging Key (Sends the RTP Stream) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
None Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Deleting a Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Using Handsfree Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

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Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Receiving Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Managing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Directory List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Account Configuration (DND and Call Forwarding) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Missed Calls Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Additional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Display DTMF Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Play Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Stuttered Dial Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
XML Beep Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Status Scroll Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Switch UI Focus to Ringing Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Call Hold Reminder During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Call Hold Reminder (on single hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Call Waiting Tone Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Preferred Line and Preferred Line Timeout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Goodbye Key Cancels Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Incoming Intercom Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Using Redial Key for “Last Number Redial” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Group RTP Paging (receives RTP streams) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Shared Call Appearance (SCA) Call Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

41-001383-05 REV03 – 07.2014 v

Content

Star Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Troubleshooting Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1
Warranty Repair Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1

Limited Warranty (Australia Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-2

Repair Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-2
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-2
Warranty Repair Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-3
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-3

Appendix A - Time Zone Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1

vi 41-001383-05 REV03 – 07.2014

Welcome
The Aastra 9143i offers advanced XML capability to access custom applications and is fully interoperable with
leading IP-PBX platforms. Featuring a 3-line display, the 9143i supports up to 9 lines with call appearances and
allows you to make and receive calls, transfer, conference, and more. The 9143i IP telephone provides communica-
tions over an IP Network using the SIP IP telephony protocol.

About This Guide

This guide explains how to use the basic features of your new 9143i phone. Not all features listed are available by default.
Contact your system or network Administrator to find out which features and services are available to you on your system.
Your System Administrator has the ability to customize some features on this phone. For information on more advanced
settings and configurations, administrators should refer to the Aastra SIP IP Phones Administrator Guide.

Documentation
• Aastra 9143i SIP IP Phone Installation Guide – Contains installation and set-up instructions, general features and func-
tions, and basic options list customization. This Installation Guide is included in the box with your phone.
• Aastra 9143i SIP IP Phone User Guide – Describes the most commonly used features and functions for an end user. This
User Guide can be downloaded from http://www.aastra.com.
• Aastra SIP IP Phones Administrator Guide – Describes how to set the 9143i phone up on the network and contains
advanced configuration instructions for the 9143i. This Administrator Guide is intended for the System Administrator
and can be downloaded from http://www.aastra.com.

Phone Features
• 3-line LCD screen
• 3 call appearance lines with LEDs
• 7 programmable keys (with over 20 programmable functions to select from)
• Full-duplex speakerphone for handsfree calls
• Supports up to 9 call lines
• Headset mode support (via handset jack)
• Built-in-two-port, 10/100 Ethernet switch - lets you share a connection with your computer
• AC power adapter (included)
• Enhanced busy lamp fields*
• Set paging*
*Availability of feature dependant on your phone system or service provider.

41-001383-05 REV03 – 07.2014 1

Welcome

Requirements
The 9143i IP Phone requires the following environment:
• SIP-based IP PBX system or network installed and running with a SIP account created for the 9143i IP phone
• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server,
or HyperText Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS)
• Ethernet/Fast Ethernet LAN (10/100 Mbps)
• Category 5/5e straight through cabling
• For Ethernet networks that supply in-line power to the phone (IEEE 802.3af )
– For power, use the Ethernet cable (supplied) to connect from the phone directly to the network for power. (No 48v AC power
adapter required.)
– For Ethernet networks that DO NOT supply power to the phone:
– For power, use the 48V AC Power Adapter (included) to connect from the DC power port on the phone to a power source.
or
– (optional) - For power, use a Power over Ethernet (PoE) power injector or a PoE switch. A PoE power injector is available as an
optional accessory from Aastra. Contact your Administrator for more information.

Installation and Setup

If your System Administrator has not already setup your 9143i phone, please refer to the Aastra 9143i Installation Guide
for basic installation and physical setup of the 9143i. For more advanced administration and configuration information,
System Administrators should refer to the Aastra SIP IP Phones Administrator Guide.

2 41-001383-05 REV03 – 07.2014

Getting Started
The 9143i must be set up and configured prior to its first use. This section describes phone behavior and start up screens
you may see when the phone is first plugged in, or when it is restarted.

Plugging in and Starting the Phone

The 9143i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the
first time you plug in your phone and every time you restart your phone.
The phone displays the following startup screens.

Aastra 9143i

LLDP

Initializing
network

The 9143i phone then checks settings and looks for new configuration and firmware updates for the phone from a server.
If a new update is found, the phone displays the message “Updating Configuration”. This may take a few moments while
the phone downloads the latest updates.

Updating
configuration

Checking for new

firmware

Note:
New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your
System Administrator and should be scheduled during non-business hours or slow call periods.

Important!
Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information.

41-001383-05 REV03 – 07.2014 3

Getting Started

If language packs were loaded to your phone by your System Administrator, the following screen displays during startup.

Downloading
language packs.....

When the configuration update is complete, the phone displays the following screens.

Network

DSP

SIP

Done

Idle Screens
Idle Screen 1
When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle
State screen:

1 John Burns
9054550055
Sat Jun 8 2:55pm

The Idle State screen lists your name (SIP screen name), extension (or phone number), and day, date, and time. The "1"
in the upper corner in the above example indicates the idle screen for the first line appearance. You can use the left and
right arrow keys to scroll through the idle screens for all three line appearances. The 9143i allows for scrolling up to 3
lines.
This screen is shown whenever your phone is not in use.

4 41-001383-05 REV03 – 07.2014

 Getting Started

Idle Screen 2
The second display line displays the following temporary messages if the event occurs:
• No Service
• DHCP Failed
• Restarting......
• New IP Obtained
• Network Disconnected/Connected
Note:
Since the "Network Disconnected/Connected" display on two lines, the date and time does not show if this event dis-
plays.
The second line can also display the following status messages, listed in order of display priority:
• Call forward status
• DND On (Do Not Disturb)
• Number of missed calls
When more than one status message displays, the 2 is shown after the message to indicate you can use the 2 and 5 navi-
gation keys to scroll through the remaining messages.

1 John Burns
CFWD All
Jun 8 2:55pm

2
Network Connected

Incomplete Configuration
If your phone displays an "Incomplete Config" message without any extension or user name at the end of the start up
sequence instead of an Idle state screen, this indicates the phone configuration that was downloaded from the configura-
tion server is not complete or correct. Contact your System Administrator for assistance.

No Service
When the phone is not properly connected to the network, or the account has not been configured by the Network
Administrator, the "No Service" or "Network Disconnected" prompt appears on the display and the telephone status light
turns ON. The phone also displays the default time and date of 12:00am Jan. 1st, 2000. Check that the cables are tightly
connected to the phone and to the wall jack. The phone should automatically detect when the connection is reconnected
and display the "Network Connected" prompt temporarily.
If changes have been made to your phone settings, you may need to restart your phone. For more information on restart-
ing your phone, see “Restarting Your Phone” on page 36.
For more information about connecting your phone, refer to the Aastra 9143i Installation Guide. Check with your System
Administrator for assistance.

41-001383-05 REV03 – 07.2014 5

IP Phone Keys
Key Panel
The following sections describe the various 9143i phone key functions on both the symbol and text hardware platforms,
and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol
hardware platform are used throughout this document.


Options 
Directory 
Save 
  Delete 
 
Conf

Xfer
1 2 ABC 3 DEF 

4 GHI 5 JKL 6 MNO L3


7 PQRS 8 TUV 9 WXYZ L2

L1

* 0 #

Mute

 
 High Quality Speakerphone
 Line/Call Appearance Keys

 Message Waiting Lamp

 Callers Key

 Goodbye Key
 Conference Key

 Hold Key
 Transfer Key

 Options Key
 Redial Key

 Directory Key
 Speaker/Headset Key

 Save Key
 Keypad

 Delete Key
 Volume Control

6 41-001383-05 REV03 – 07.2014

 IP Phone Keys

Key Descriptions
The following table identifies the keys on the key panel of your 9143i IP phone that you can use for handling calls.
Text Keys Symbol Keys Key Description

Navigation Keys - Pressing the UP and DOWN arrow keys lets you view different status and text
messages on the LCD display (if there is more than 1 line of status/text messages). These keys also
let you scroll through menu selections, such as the Options List, and scroll through a remote
number that is displayed on the phone. Users can press the scrolling DOWN navigation key to view
the rest of the phone number content.

Pressing the LEFT and RIGHT arrow keys lets you view the different line/call appearances. While in
the Options List, these keys allow you to exit or enter the current option.

When you are editing entries on the display, pressing the LEFT arrow key works as a backspace
instead of a moving cursor. the LEFT arrow key erases the digit/character at the cursor location
including the dot/decimal. The RIGHT arrow key sets the option.

Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List,
without saving changes.

Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance key beside
the light that is flashing.

Volume Control Key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker.
For information about adjusting the ringer volume, refer to “Adjusting the Volume” in the Aastra
9143i Installation Guide provided with your phone. For information about adjusting the headset
and handsfree speaker, see “Set Audio” on page 23.

Callers List Key - Allows you to access the Callers List that stores up to 200 of the last calls received.
Callers

Conference Key - Allows you to begin a conference call(s) with the active call.
Conference Conf

Transfer Key - Allows you to perform blind or consultative transfer of an active call to another
Transfer Xfer number. In blind transfer, you transfer the call without waiting for the far end to answer. In consult-
ative transfer, you wait for the far end to answer before transferring the call.

Redial Key - Redials a previously dialed number. The Redial key stores up to 100 previously dialed
Redial numbers you can select from. Pressing the Redial key twice simultaneously redials the last dialed
number.

Line/Call Appearance Key - Connects you to a line or call. The Aastra 9143i IP Phone supports up
to 3 line keys.
Line 3 L3

Line 2 L2

Line 1 L1

41-001383-05 REV03 – 07.2014 7

IP Phone Keys

Text Keys Symbol Keys Key Description

Handsfree Key - Activates Handsfree for making and receiving calls without lifting the handset.
Speaker / Headset When the audio mode option is set, this key is used to switch between a headset and the handsfree
speakerphone. For information about adjusting the headset and handsfree speaker, see “Set
Audio” on page 23.

Options Key - Accesses options to customize your phone. Specific options are available to your
System Administrator only and are password protected. Contact your System Administrator for
Options more information about Administrator options.

Directory Key - Accesses the Directory on the phone. The Directory List is your personal phone
book, conveniently stored within your phone. You can enter up to 200 entries into the 9143i Direc-
Directory tory by adding them manually, or by saving the number and name from other lists stored on your
phone. Each entry can contain a maximum of 16 letters and numbers.

Save Key - Allows you to save entries when storing numbers and names in Directory. Also allows
you to save Option settings when using the programmable keys.
Save

Delete Key - Allows you to remove entries from the Redial, Directory, or Callers Lists.
Delete

Programmable Keys - Allows you to use the feature configured for that key. You can program up
to 7 keys with a specific function. For available features you can configure for each key, see “Pro-
grammable Keys” on page 40.

Mute Key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes
when the microphone is on mute).
Mute

8 41-001383-05 REV03 – 07.2014

 IP Phone Keys

Keypad Keys
The 9143i has a keypad with digits from 0 through 9, a “*” key, and a “#” key. Keys 2 through 9 contain the letters of the
alphabet. The 9143i phone keypad includes the following:
Keypad Key Description
0 Dials 0
Dials the Operator on a registered phone
1 Dials 1
2 ABC Dials 2
When entering text, this key enters A with one press, B with two presses, and C with three presses
3 DEF Dials 3
When entering text, this key enters D with one press, E with two presses, and F with three presses
4 GHI Dials 4
When entering text, this key enters G with one press, H with two presses, and I with three presses
5 JKL Dials 5
When entering text, this key enters J with one press, K with two presses, and L with three presses
6 MNO Dials 6
When entering text, this key enters M with one press, N with two presses, and O with three presses
7 P QRS Dials 7
When entering text, this key enters P with one press, Q with two presses, R with three presses, and S with four presses.
8 TUV Dials 8
When entering text, this key enters T with one press, U with two presses, and V with three presses
9 WXYZ Dials 9
When entering text, this key enters W with one press, X with two presses, Y with three presses, and Z with four presses.

The "*" is called the "star key". The "#" is called the "number sign", "pound key", or "hash key", depending on one's national-
ity or personal preference. These can be used for special functions such as accessing voicemail. The “star key” and “pound
key” functions are dependant on your country’s feature availabilities. Contact your System Administrator for more infor-
mation about available functions using these keys.
These keypad keys can be used for any of the following on the phone:
• Dial a phone number to make a call (see “Dialing a Number” on page 82.)
• Enter digits or letters in the IP Phone user interface.
• Program a speed dial number (see “Creating a Speed Dial Key” on page 43.)
• Press a speed dial key (see “Creating a Speed Dial Key” on page 43.)
• Press the keys associated with a called Interactive Voice Response (IVR) system.

41-001383-05 REV03 – 07.2014 9

Methods for Customizing Your Phone
There are two ways to customize specific options on your phone:
• Using the Options Options key on the IP Phone
• Using the Aastra Web UI in an Internet browser window from your PC

Phone Options via the IP Phone UI

You can customize your phone by pressing the Options Options key and accessing the IP Phone UI.
These options allow you to customize the following phone settings.
Option Number Option

1 Call Forward
1. All
2. Busy
3. No Answer
4. All Off
5. All On
The menus that display for Call Forward are dependant on the Call Forward Mode set on the phone. Default is "Account" mode.

2 Preferences
1. Tones
Ring Tone
Tone Set
2. Contrast Level
3. Speed Dial Edit
4. Live Dialpad
5. Set Audio
Audio Mode
Headset Mic Vol
6. Time and Date
Time Format
Daylight Savings
Date Format
Time Zone
Time Server 1
Time Server 2
Time Server 3
Set Time
Set Date
7. Language
Screen Language
Input Language

3 Phone Status
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
5. Error Messages
6. Copyright

4 Password

5 Admin Menu (Password Protected)*

6 Restart Phone

7 Phone Lock

10 41-001383-05 REV03 – 07.2014

 Methods for Customizing Your Phone

Note:
*The "Administrator Menu" options are Administrator level functions only, and are not accessible by the user. These
options should only be set up and changed by your System Administrator.

Simplified Options Menu

Your System Administrator may configure a simplified options menu for your phone. The following table indicates the
options that may appear on your phone if the simplified options menu is applied.
Option Number Option

1 Call Forward
1. All
2. Busy
3. No Answer
4. All Off
5. All On
The menus that display for Call Forward are dependant on the Call Forward Mode set on the phone. Default is "Account" mode.
2 Preferences
1. Tones
Ring Tone
Tone Set
2. Contrast Level
3. Set Audio
Audio Mode
Headset Mic Vol

3 Phone Status
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
5. Error Messages
6. Restart Phone
7. Copyright

4 Phone Lock

Using the IP Phone UI

IP Phone UI

1. Press the Options Options key on the phone to enter the Options List.
2. Use 2 and 5 to scroll through the list of options, or press the number corresponding to the Option.
3. Press Enter, the 4 key, or press the digit number of the corresponding option to select an option.
4. Change a selected option if applicable.
5. Press the Set or Done key to save the change.
6. Press the Options key, the 3 key, or the Goodbye key at any time to exit without saving changes.

Reference
For more information about customizing your phone using the available options from the IP Phone UI, see the section
“Customizing Your Phone” on page 19.
For more information about administrator options, contact your System Administrator.

41-001383-05 REV03 – 07.2014 11

Methods for Customizing Your Phone

Phone Options via the Aastra Web UI

In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the Aastra Web UI. In
order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP
address, see “Finding Your Phone’s IP Address” on page 16.

Using the Aastra Web UI

Aastra Web UI

1. Open your web browser, enter the phone’s IP address or host name into the address field and press <Enter>.
The following logon screen displays.

2. At the prompt, enter your username and password and click OK.

Note:
For a user, the default username is “user” and the password field is left blank.

12 41-001383-05 REV03 – 07.2014

 Methods for Customizing Your Phone

The Status window displays for the IP phone you are accessing.

3. You can logout of the Aastra Web UI at any time by clicking Log Off.

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Methods for Customizing Your Phone

The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings.
Headings Descriptions

Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware informa-
tion about the IP phone, and information about the SIP account(s) currently configured on the phone. The information in the Status
window is read-only.

Operation User Password - Allows you to change user password.

Phone Lock - Allows you to assign an emergency dial plan to the phone, lock the phone to prevent any changes to the phone and to
prevent use of the phone, and reset the user password.
Programmable Keys - There are 7 function keys, all 7 of which you can configure to perform the functions identified in the following
list.

None Pickup
Line Last Call Return (LCR)
Speed Dial Call Forward
Do Not Disturb (DND) BLF/Xfer
Busy Lamp Field (BLF) Speeddial/Xfer
BLF/List Speeddial/Conf
Auto Call Distribution (ACD) Speeddial/MWI
Directed Call Pickup Icom (Intercom)
Extensible Markup Language Services
(XML)
Flash Phone Lock
Sprecode Paging
Park

Keypad Speed Dial - Allows you to assign a speed dial number to a specific digit on the phone’s keypad for speed dialing purposes.
Directory - Allows you to copy the Callers List and Directory List from your IP phone to your PC.
Reset - Allows you to restart the IP phone when required.
Basic Settings Preferences - Allows you to enable/disable the following:
• Display DTMF Digits
• Play Call Waiting Tone
• Stuttered Dial Tone
• XML Beep Support
• Status Scroll Delay (seconds)
• Switch UI Focus to Ringing Line
• Call Hold Reminder During Active Calls
• Call Hold Reminder
• Call Waiting Tone Period
• Preferred Line
• Preferred Line Timeout (seconds)
• Goodbye Key Cancels Incoming Call
• Message Waiting Indicator Line
• DND Key Mode
• Call Forward Key Mode
This category also allows you to configure:
• Incoming Intercom Call Settings
• Group Paging RTP Settings
• Ring Tones (global and per-line basis) Time and Date Settings
• Language Settings
Account Configuration - Allows you to configure “Do Not Disturb” (DND) and “Call Forwarding” (CFWD) by account. You can have
multiple accounts on the 9143i.

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Phone Status
You can view the status of your phone using the IP Phone UI or the Aastra Web UI.

Phone Status via IP Phone UI

The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.
This option allows you to view your phone’s:
• Network status including your phone’s IP and MAC address
• Local Area Network (LAN) port information
• PC Port information (if PC link exists)
• Firmware version
• Error messages from the last reboot or startup
• Copyright information
Use the following procedure to view the status of your phone using the IP Phone UI.

IP Phone UI

1. Press Options on the phone to enter the Options List.

2. Select Phone Status.
3. Select the option you want to view:
• IP&MAC Address
• LAN Port
• PC Port
• Firmware Info
• Error Messages
• Copyright
The option you select displays to the LCD. Use the 2 and 5 keys to scroll the through the LCD display.

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Phone Status

Finding Your Phone’s IP Address

If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in
the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address.

IP Phone UI

1. Press the Options key on the phone to enter the Option List.
2. Select Phone Status and press the 4 key.

3 Phone Status
=Next =Enter

3. Select "IP&MAC Addresses" and press the 4 key.

1 IP&MAC Addresses
=Next =Enter

The IP address of your 9143i IP phone displays in the "IP Address" field.

IP Address:
10.40.50.112
=Next =Exit

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 Phone Status

Phone Status via the Aastra Web UI

Use the following procedure to view the phone status via the Aastra Web UI.

Aastra Web UI

1. Open your web browser, enter the phone’s IP address or host name into the address field and press <Enter>.
2. In the Username/Password window, enter your username and password and click OK.

Note:
For a user, the default username is “user” and the password field is left blank.
The Status window displays for the IP phone you are accessing.

This Status window is view only. It displays the status of your phone which includes the following:
• Network Status
• Hardware Information
• Firmware Information
• SIP Account Status

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Phone Status

SIP Account Status

The IP Phones show the SIP registration status on the IP Phone’s Status screen in the Aastra Web UI.

The following table describes the status conditions that can display for the account.
Status Condition Description

Registered Displays this status on accounts that HAVE been registered with the SIP proxy server.

Example:
Backup
Registrar
Line SIP Account Status Used?
1 [email protected]:5060 Registered Yes

where
Account Number is “1”
SIP Account is “[email protected]” on port “5060”
Status is “Registered”
Backup registrar is used (“Yes”)

SIP Error Number Displays on accounts when registration fails with the SIP proxy server.

Example:
Backup
Registrar
Line SIP Account Status Used?
4 [email protected]:5060 401 No

where
Account Number is “4”
SIP Account is “[email protected]” on port “5060”
Status is “401” - Unregistered if SIP registration fails.
Backup registrar is used (“No”)

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Customizing Your Phone
The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and pro-
vide procedures applicable to the option.

Ring Tones and Tone Sets

You can configure ring tones and ring tone sets on the IP phone.

Ring Tones
There are several distinct ring tones a user can select from to set on the IP phones. You can enable/disable these ring tones
on a global or per-line basis.
The following table identifies the valid settings and default values for each type of configuration method.

Ring Tones Table

Configuration Method Valid Values Default Value

IP Phone UI Global Global Setting:

Tone 1 Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent

Aastra Web UI Global: Global Setting:

Tone 1 Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent
Lines 1 to 9 Per-Line Setting: Per-Line Setting:
Global Global
Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent

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Customizing Your Phone

Ring Tone Sets

In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of
tones customized for a specific country. The ring tone sets you can configure on the IP phones are:
• Australia
• Brazil
• Europe (generic tones)
• France
• Germany
• Italy
• Italy2
• Malaysia
• Mexico
• Russia
• Slovakia
• UK
• US (Default - also used in Canada)
When you configure the country's tone set, the country-specific tone is heard on the phone for the following:
• dial tone
• secondary dial tone
• ring tone
• busy tone
• congestion tones
• call waiting tone
• ring cadence pattern
You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI.

Configuring Ring Tones and Tone Sets

IP Phone UI

Use the following procedures to configure ring tones and tone sets on the IP phone.
(global configuration only)
1. Press Options on the phone to enter the Options List.
2. Select Preferences.
3. Select Tones.
4. Select Ring Tone.
5. Select the type of ring tone (Tone 1 through Tone 5, or Silent).
6. Select Set and then press 2.
7. Select Tone Set.

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 Customizing Your Phone

8. Select the country for which you want to apply the tone set.
Valid values are Australia, Brazil, Europe, France, Germany, Italy, Italy2, Malaysia, Mexico, Brazil, Russia, Slovakia,
UK, and US. Default is US.
9. Press 4.
The ring tone and tone set you select is immediately applied to the IP phone.

Aastra Web UI

1. Click on Basic Settings->Preferences->Ring Tones.

For global configuration:

2. In the "Ring Tones" section, select a country from the "Tone Set" field.
Valid values are Australia, Brazil, Europe, France, Germany, Italy, Italy2, Malaysia, Mexico, Brazil, Russia, Slovakia,
UK, and US. Default is US.
3. Select a value from the "Global Ring Tone" field.
Note:
See the Ring Tones Table on page 19 for valid values.
For per-line configuration:
4. In the "Ring Tone" section, select a line for which you want to set ring tone.
5. Select a value from the "LineN" field.
Note:
See the Ring Tones Table on page 19 for valid values.
6. Click Save Settings.

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Customizing Your Phone

Contrast Level
The "Contrast Level" option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use
this option to set the preference of contrast level.
You can set the contrast level using the IP Phone UI only.

Setting Contrast Level

IP Phone UI

1. Press Options on the phone to enter the Options List.

2. Select Preferences.
3. Select Contrast Level.
4. Use the 3 and 4 navigation keys to increase or decrease the intensity of contrast lighting on the LCD.
5. Press Select to save your selection.

Live Dialpad*
The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the 9143i IP
phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or programmable key is pressed.
With live dial pad OFF, if you dial a number while the phone is on-hook, lifting the receiver or pressing the Mute initi-
ates a call to that number.
*Availability of feature dependant on your phone system or service provider.
You can enable/disable the live dialpad using the IP Phone UI only.

Enabling/Disabling Live Dialpad

IP Phone UI

1. Press Options on the phone to enter the Options List.

2. Select Preferences.
3. Select Live Dialpad.
4. Use the navigation keys to navigate to ON or OFF.
5. Use the Change key to turn the live dialpad ON or OFF.

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 Customizing Your Phone

Set Audio
The "Set Audio" option on the IP Phone allows you to set the audio mode for your IP phone. It also allows you to set the
volume level of the headset microphone.
You can set Audio on your IP phone using the IP Phone UI only.

Audio Mode
The 9143i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio
mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
There are four audio mode options you can set:
Audio Mode Option Description
Speaker This is the default setting. Calls can be made or received using the handset or handsfree speakerphone. In handset
audio mode, pressing the key on the phone switches to handsfree speakerphone. In Speaker audio mode,
lift the handset to switch to the handset.
Headset Choose this setting if you want to make or receive all calls using a handset or headset. Calls can be switched from the
handset to headset by pressing the key on the phone. To switch from the headset to the handset, lift the
handset.
Speaker/Headset
Incoming calls are sent to the handsfree speakerphone first when the key is pressed. By pressing the key
again, you can switch back and forth between the handsfree speakerphone and the headset. At anytime, lifting the
handset switches back to the handset from either the handsfree speakerphone or the headset.
Headset/Speaker
Incoming calls are sent to the headset first when the key is pressed. By pressing the key again, you can
switch back and forth between the headset and the handsfree speakerphone. At anytime, lifting the handset
switches back to the handset from either the headset or the handsfree speakerphone.

Headset Mic Volume

The "Headset Mic Volume" option allows you to set the volume level for the headset microphone.

Setting Audio Mode and Headset Mic Volume

IP Phone UI

1. Press Options
on the phone to enter the Options List.
2. Select Preferences.
3. Select Set Audio.
4. Select Audio Mode.
5. Select the audio mode you want to use on your phone. Valid values are:
• Speaker
• Headset
• Speaker/Headset
• Headset/Speaker
6. Press Set to save your selection.
7. Select Headset Mic Volume.
8. Select the Low, Medium, or High volume level.
9. Press Set to save your selection.

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Customizing Your Phone

Time and Date

On the IP phones, you can configure the following:
• Time and date
• Time and date format
• Time zone
• Daylight savings time
• Time Servers
Note:
Only the Time and Date Formats and Time Servers can be set using the Aastra Web UI

Configuring Time and Date

Use the following procedures to configure the time and date settings on the IP phone.

IP Phone UI

Set Time and Time Format

1. Press Options on the phone to enter the Options List.
2. Select Preferences.
3. Select Time and Date.
4. Select Set Time.
5. Using the keys on the keypad, enter a time to set on the IP phone. Use the
3 and 4 navigation keys to move backward or forward when entering the time. Use the "*" key to set either AM
or PM.
6. Press Done to save the time setting.
7. Select Time Format.
8. Using the "Change" key, set the Time Format to either a 12 hour format or a 24 hour format. Valid values are 12 Hour
and 24 Hour. Default is 12 Hour.
9. Press Set to save the Time Format you selected.

Set Date and Date Format

1. Select Preferences.
2. Select Time and Date.
3. Select Set Date.
4. Using the keys on the keypad, enter a date to set on the IP phone. Use the
3 and 4 navigation keys to move backward or forward when entering the date.
5. Press Done to save the date setting.
6. Select Date Format.

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 Customizing Your Phone

7. Select a date format from the list of options. Default is WWW MMM DD. Valid values are:
• WWW MMM DD (default)
• DD-MMM-YY
• YYYY-MM-DD
• DD/MM/YYYY
• DD/MM/YY
• DD-MM-YY
• MM/DD/YY
• MMM DD
• DD MMM YYYY
• WWW DD MMM
• DD MMM
• DD.MM.YYYY
8. Press Set to save the Date Format setting.

Set Time Zone

1. Select Preferences.
2. Select Time and Date.
3. Select Time Zone.
4. Select a Time Zone that applies to your area by using the navigation keys.
The default Time Zone is US-Eastern.
Note:
For a list of the Time Zones values available on the IP Phone, see "Appendix A - Time Zone Codes."
5. Press Set to save the Time Zone setting.

Set Daylight Savings Time

1. Select Preferences.
2. Select Time and Date.
3. Select Daylight Savings.
4. Select a Daylight Savings time from the list of options.
Valid values are:
• OFF
• 30 min summertime
• 1 h summertime
• Automatic
Note:
The default for Daylight Savings is Automatic.
5. Press Set to save the Daylight Savings setting.

Set Time Servers

With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server.
The phone will use the time from Time Server 1 unless it is not configured or unavailable, in which case it will move on to
Time Server 2, and if necessary Time Server 3.
1. Select Preferences.
2. Select Time and Date.
3. Select from Time Server 1, Time Server 2, or Time Server 3.

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Customizing Your Phone

4. Enter an IP address or domain name for the time server.

Note:
The default for Time Servers is Enabled. The Time Servers can be Enabled or Disabled only from the Aastra Web UI.
5. Press Done to save the time server setting.

Aastra Web UI

1. Click on Basic Settings->Preferences->Time and Date Setting.

2. In the “Time Format” field, select the time format you want to use on your phone. Valid values are:
• 12h (12 hour format) (default)
• 24h (24 hour format)
Note:
The time and time format you configure display on the phone’s idle screen.
3. In the “Date Format” field, select the date format you want to use on your phone. Default is WWW MMM DD. Valid
values are:
• WWW MMM DD (default)
• DD-MMM-YY
• YYYY-MM-DD
• DD/MM/YYYY
• DD/MM/YY
• DD-MM-YY
• MM/DD/YY
• MMM DD
• DD MMM YYYY
• WWW DD MMM
• DD MMM
• DD.MM.YYYY
Note:
The time and time format you configure display on the phone’s idle screen.
4. In the “NTP Time Servers” field, enable by checking the checkbox or disable by unchecking the box (default is
enabled).
5. In the “Time Server 1”, “Time Server 2”, and “Time Server 3” fields, enter IP addresses or qualified domain names
for the primary, secondary, and tertiary time servers.
Note:
Time Servers can only be entered if NTP Time Servers is enabled.
6. Click Save Settings.

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 Customizing Your Phone

Language
The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a spe-
cific language as required. When you set the language to use, all of the display screens (menus, services, options, configu-
ration parameters, etc.) display in that language. The IP phones support the following languages:
• English
• Czech
• Catalan
• Valencian
• Welsh
• German
• Danish
• Spanish
• Mexican Spanish
• Finnish
• French
• Canadian French
• Italian
• Dutch
• Dutch (Netherlands)
• Norwegian
• Polish
• Portuguese
• Portuguese Brazilian
• Romanian
• Russian
• Slovak
• Swedish
• Turkish
You can also configure the language to use when inputting values in the Aastra Web UI and the IP Phone UI.

Specifying the Language to Use

Once the language pack(s) are available on your phone from your System Administrator, you can specify which language
to use on the phone and/or the Aastra Web UI.
Note:
All languages may not be available for selection. The available languages are dependant on the language packs cur-
rently loaded to the IP phone.

IP Phone UI

Use the following procedure to specify which language to use for the IP Phone UI.
1. Press Options on the phone to enter the Options List.
2. Select Preferences.

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Customizing Your Phone

3. Select Language.
4. Select Screen Language.
The language setting displays a check mark indicating this is the current language on the IP Phone.
5. Using the 2 and 5 keys, scroll through the languages.
Note:
All languages may not be available for selection. The available languages are dependant on the language packs
currently loaded to the IP phone. English is the default language and cannot be changed or removed. For more
information about loading language packs, see your System Administrator.
6. Press Set to set the language on the phone.
The change is dynamic. When you exit the Options Menu, the phone displays all menu items in the language you
selected.

Aastra Web UI

Note:
You must have the language pack(s) already loaded to your phone in order to use them. For more information about
loading language packs, see your System Administrator.

1. Click on Basic Settings->Preferences->Language Settings.

2. In the “Webpage Language” field, select a language to apply to the Aastra Web UI.
Note:
All languages may not be available for selection. The available languages are dependant on the language packs cur-
rently loaded to the IP phone by your System Administrator. English is the default language and cannot be changed
or removed.
3. Click Save Settings. The change is dynamic. The Aastra Web UI displays all screens in the language you selected.

Language Input
The 9143i supports text and character inputs in various languages (English, German, French, Spanish, Italian, Portuguese,
Russian, and Nordic). Inputting textual or character information into the IP Phone UI can be done using the keypad on
the phone. You enable the Language Input feature using the Aastra Web UI or the IP Phone UI. You can then use text and
characters in a specific language when performing inputs on the phone.

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 Customizing Your Phone

The following tables identify the language characters that you can use to enter text and characters on the 9143i.

Keypad Input Alphabet Tables

English
Key Uppercase Characters Lowercase Characters
0 0 0
1 1;=_,-'&() 1.:;=_,-'&()
2 ABC2 abc2
3 DEF3 def3
4 GHI4 ghi4
5 JKL5 jkl5
6 MNO6 mno6
7 PQRS7 pqrs7
8 TUV8 tuv8
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@

French
Key Uppercase Characters Lowercase Characters
0 0 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2ÀÂÇÁÅÆ abc2àâçáåæ
3 DEF3ÉÈÊË def3éèêë
4 GHI4ÎÏ ghi4îï
5 JKL5 jkl5
6 MNO6ÑÓÒÔÖ mno6ñóòôö
7 PQRS7 pqrs7
8 TUV8 tuv8úùûü
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@

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Customizing Your Phone

Spanish
Key Uppercase Characters Lowercase Characters
0 0 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2ÁÀÇ abc2áàç
3 DEF3ÉÈ def3éè
4 GHI4ÏÍ ghi4ïí
5 JKL5 jkl5
6 MNO6ÑÓÒ mno6ñóò
7 PQRS7 pqrs7
8 TUV8ÚÜ tuv8úü
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@

German
Key Uppercase Characters Lowercase Characters
0 0 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2ÄÀ abc2äà
3 DEF3É def3é
4 GHI4 ghi4
5 JKL5 jkl5
6 MNO6Ö mno6ö
7 PQRS7ß pqrs7ß
8 TUV8Ü tuv8ü
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@

Italian
Key Uppercase Characters Lowercase Characters
0 0 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2ÀCÇ abc2àcç
3 DEF3ÉÈË def3éèë
4 GHI4 ghi4
5 JKL5 jkl5
6 MNO6ÓÒ mno6óò
7 PQRS7 pqrs7
8 TUV8Ù tuv8ù
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@

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 Customizing Your Phone

Portuguese
Key Uppercase Characters Lowercase Characters
0 0 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2ÁÀÂÃÇ abc2áàâãç
3 DEF3ÉÊ def3éê
4 GHI4Í ghi4í
5 JKL5 jkl5
6 MNO6ÓÔÕ mno6óôõ
7 PQRS7 pqrs7
8 TUV8ÚÜ tuv8úü
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@

Russian
Key Uppercase Characters Lowercase Characters
0 0 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 АБВГ2ABC aбвг2abc
3 ДЕЁЖЭ3DEF Дeëжз3def
4 ИЙКЛ4GHI ийкл4ghi
5 МНОП5JKL мноп5jkl
6 РСТУ6MNO рсту6mno
7 ФХЦЧ7PQRS7 фхЧч7pqrs
8 ШЩЪЫ8TUV шщъы8tuv
9 ЬЗЮЯ9WXYZ ьзюя9wxyz
* * <SPACE> * <SPACE>
# #/\@ #/\@

Nordic
Key Uppercase Characters Lowercase Characters
0 0 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2ÅÄÆÀ abc2åäæà
3 DEF3É def3é
4 GHI4 ghi4
5 JKL5 jkl5
6 MNO6ÖØ mno6öø
7 PQRS7ß pqrs7ß
8 TUV8Ü tuv8ü
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@

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Customizing Your Phone

Configuring Language Input Using the IP Phone UI

You can configure the language you use for inputting on the phone by setting the Input Language option. The default
input language setting is English. You can change this setting using the IP Phone UI or the Aastra Web UI.

IP Phone UI

Use the following procedure to change the input language using the IP Phone UI.
1. Press Options on the phone to enter the Options List.
2. Select Preferences.
3. Select Language.
4. Select Input Language.
Select the language you want to use when inputting text and characters into the IP Phone UI. Valid values are:
• English (default)
• Français (French)
• Español (Spanish)
• Deutsch (German)
• Italiano (Italian)
• Português (Portuguese)
• Русский (Russian)
• Nordic
Note:
Available input languages are dependent on the configuration enabled by your System Administrator.
5. Press Set when you have selected an input language.

Aastra Web UI

Use the following procedure to set the input language using the Aastra Web UI.
1. Click on Basic Settings-> Preferences->Language Settings.

2. Select a language from the "Input Language" field. Setting this field allows you to specify the language to use
when entering text and characters in the Aastra Web UI and IP Phone UI. Valid values are:
• English (default)
• Français (French)
• Español (Spanish)
• Deutsch (German)
• Italiano (Italian)
• Português (Portuguese)
• Русский (Russian)
• Nordic
Note:
All languages may not be available for selection. The available input languages are dependant on the configuration
enabled by your System Administrator.
3. Click Save Settings. The change is dynamic. The Aastra Web UI and IP Phone UI allow you to enter text and characters
in the language you selected.

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 Customizing Your Phone

Latin 2 Character Set

The 9143i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP
Phone UI and the Aastra Web UI.
UTF-8 is also compatible with XML encoding on the IP Phones.
The following table illustrates the Latin 2 character set used on the 9143i IP Phone.

User Password
This category allows you to change the user password for your phone. Changing your password ensures that only you can
alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or
the Aastra Web UI.
If you change the password Then you need to:

using the IP Phone UI, use that new password to log into the Aastra
Web UI.

using the Aastra Web UI, use that new password when changing the
user password via the IP Phone UI.

Note:
Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters
are not allowed). Default password is an empty string "" (field is blank).

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Customizing Your Phone

Setting a User Password

IP Phone UI

1. Press Options on the phone to enter the Options List.

2. Select Password and press Enter.
3. At the "Current Password" prompt, enter the current user password and Done.
4. At the "New Password" prompt, enter the new user password and press Done.
5. At the "Enter Again" prompt, re-enter the new user password and press Done.
A message, "Password Changed" displays on the screen.

Aastra Web UI

1. Click on Operation->User Password.

2. In the "Current Password" field, enter the current user password.

Note:
By default, the user name is “user” (all lowercase) and the password field is left blank.
3. In the "New Password" field, enter the new user password.
4. In the "Password Confirm" field, enter the new user password again.
5. Click Save Settings.

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 Customizing Your Phone

Resetting a User Password

If you forget your password, you can reset it and enter a new password. The reset user password feature resets the pass-
word to the factory default which is blank (no password).
You can reset a user password using the Aastra Web UI only.
Note:
Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters
are not allowed). Default password is an empty string "" (field is blank).

Reset a User Password

Use the following procedure to reset a user password.

Aastra Web UI

1. Click on Operation->Phone Lock.

2. In the "Reset User Password" field, click Lock.

The following screen displays.

3. In the "Current Password" field, leave this blank.

4. In the "New Password" field, enter a new password.
5. In the "Password Confirm" field, re-enter your new user password.
6. Click Save Settings.

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Customizing Your Phone

Restarting Your Phone

You may want to restart your phone to check for updates for your phone on the server. You may occasionally need to
restart your phone to set changes or updates to your phone or network settings. You may also need to restart your
phone if you have been asked to do so by your System Administrator, or should you experience any unexpected behav-
ior.

IP Phone UI

1. Press the Options key on the phone to enter the Options List.
2. Select Restart Phone.
3. Press # to confirm the restart of the phone. If you do not wish to restart your phone, press the 3 key to cancel.

Note:
Your phone is out of service temporarily during the restart and downloading process.

Aastra Web UI

1. Click on Operation->Reset.

2. Click Restart.
3. Click OK at the confirmation prompt.

Phone Lock
You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the
following:
• At the path Options->Phone Lock on the IP Phone UI.
• At the path Operations->Phone Lock on the Aastra Web UI.
• At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see
“Phone Lock Key” on page 76.
In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following:
• Reset a user password. Clicking on the “Reset” key in the “Reset User Password” field displays a screen that allows
you to enter and save a new user password.
• Set an emergency dial plan. An emergency dial plan can be 911, 999, 112, 110 or all of the above. The default emer-
gency dial plan is 911|999|112|110.
The following procedures describe locking the phone, setting an emergency dial plan, and resetting the user password.

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 Customizing Your Phone

Locking/Unlocking a Phone
Use the following procedures to lock an IP phone and prevent it from being used or configured.

IP Phone UI

Lock the Phone

1. Press Options on the phone to enter the Options List.
2. Select Phone Lock and press Enter.
3. At the "Lock the phone?" prompt, press Enter.
The message "Phone is locked" displays.

Unlock the Phone

1. Press Options on the phone to enter the Options List.
2. At the prompt, "Password:", enter your user password and press Enter.
The phone unlocks.

Aastra Web UI

1. Click on Operation->Phone Lock.

Lock the Phone

2. In the "Lock the Phone?" field, click Lock.
The phone locks dynamically and displays the following message:
"Phone is locked".
Unlock the Phone
3. Click on Operation->Phone Lock.
4. In the "Unlock the Phone?" field, click Unlock.
The phone unlocks dynamically and displays the following message:
"Phone is unlocked".

Defining an Emergency Dial Plan

Public telephone networks in countries around the world have a single emergency telephone number (emergency serv-
ices number), that allows a caller to contact local emergency services for assistance when required. The emergency tele-
phone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered
and dialed quickly. Some countries have a different emergency number for each of the different emergency services.

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Customizing Your Phone

You can specify the digits to dial on the IP phone for contacting emergency services. Once you specify the emergency
number(s) on the phone, you can dial those numbers directly on the dial pad when required and the phone automati-
cally dials to those emergency services.
Note:
Contact your local phone service provider for available emergency numbers in your area.
The following table describes the default emergency numbers on the IP phones.
Emergency Description
Number
911 A United States emergency number
999 A United Kingdom emergency number
112 An international emergency telephone number for GSM mobile phone networks.
In all European Union countries it is also the emergency telephone number for both mobile
and fixed-line telephones.
110 A police and/or fire emergency number in Asia, Europe, Middle East, and South America.

You can set the emergency dial plan using the Aastra Web UI.

Define an Emergency Dial Plan

Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area.

Aastra Web UI

1. Click on Operation->Phone Lock.

2. In the "Emergency Dial Plan" field, enter the 3-digit number used in your local area to contact emergency services.
For multiple numbers, enter a “|” between each emergency number. For example:
911|110
Default for this field is 911|999|112|110.
3. Click Save Settings to save the emergency dial plan to your phone.

Reference
For more advanced options you can set on your phone, see “Additional Features” on page 126.

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Line Keys and Programmable Keys
This section describes the Multiple Line/Call Appearance Keys (L1, L2, and L3) and the customizable programmable keys
located at the top left on the phone.

Options
Programmable
Directory

Save
Keys
Delete

Conf

Xfer
1 2 ABC
3 DEF

4 GHI 5 JKL 6 MNO L3

7 PQRS 8 TUV 9 WXYZ L2

L1

* 0 #

Mute
Multiple Line/
Call Appearance
Keys

Multiple Line and Call Appearance Keys

The 9143i has 3 hard line/call appearance keys each with a corresponding status light.
These line/call appearance keys and lights can represent physical lines, calls for your extension or calls from a group that
your extension is part of. By pressing a line/call appearance key, you connect to the line or a call it represents. The line/call
appearance light indicates the status of that line or call. When the phone is taken off-hook, the phone automatically
selects a line for you.
Line/Call Appearance Light Behavior Line/Call Appearance Status

Off Idle line or no call activity

Light flashes quickly Ringing

Light is solid Connected

Light flashes slowly Hold

When you have more than one call, you can use the left and right navigation keys (3 and 4) to scroll left and right to the
different call information. Icons 3 and 4 appear if there is call information either left, right or both sides of the current
information you are viewing.
The display shows which line the call information is referring to (L1, L2, L3, etc.), the Caller ID information (name and
number, if available), the call status (Connected, Ring, Hold, etc.) and the timer specific to that call.

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Line Keys and Programmable Keys

Programmable Keys
There are seven function keys on the 9143i phone, all 7 of which are programmable, located to the left of the paper label.
Options

Directory

Save

Delete

Programmable
Keys

Mute

You can use the Aastra Web UI only, to configure key functions. The following table lists the functions you can set on the
programmable keys and provides a description for each function.
Key Function Description
None Indicates no setting for the key.

Line Indicates the key is configured for line use.

Speed Dial Indicates the key is configured for speed dial use. You can also configure a prefix for a speed dial number.

Do Not Disturb Indicates the key is configured for "do not disturb" on the phone.

Busy Lamp Field (BLF) Indicates the key is configured for Busy Lamp Field (BLF) use. User can dial out on a BLF configured key.

BLF/List Indicates the key is configured for BLF/List use. User can dial out on a BLF/List configured key.

Auto Call Distribution (For Sylantro Servers)

(ACD) Indicates the key is configured to allow the Sylantro server to distribute calls from a queue to registered IP phone users
(agents).
Directed Call Pickup (DCP)/ (Feature dependant on your call manager)
Group Call Pickup (GCP) Indicates the key is configured to allow you to intercept - or pickup - a call on a monitored extension(s).

XML Indicates the key is configured to accept an XML application for accessing customized XML services. You can also specify
an XML key URL for this option.

Flash Indicates the key is set to generate a flash event when it is pressed on the 9143i. The IP phone generates flash events only
when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

Sprecode Indicates the key is configured to automatically activate specific services offered by the server. For example, if the spre-
code value of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service provided by the
server. Contact your System Administrator for available services.

Park Indicates the key is configured to park incoming calls when pressed.

Pickup Indicates the key is configured to pick up parked calls when pressed.
Last Call Return (LCR) Indicates the key is configured for “Last Call Return” when pressed.

Call Forward Indicates the key is configured as a Call Forward key. When pressed, the IP Phone UI displays the Call Forward menus.

BLF/Xfer Indicates the key is configured as a simplified BLF key and a transfer key. You can use this key to perform the BLF function,
or you can use it as a transfer key to transfer calls.

Speeddial/Xfer Indicates the key is configured as a simplified speed dial key and a transfer key. You can use this key to perform speed dial
functions, or you can use it as a transfer key to transfer calls.

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 Line Keys and Programmable Keys

Key Function Description

Speeddial/Conf Indicates the key is configured as a speed dial key and a conference key. You can use this key to speed dial from within a
conference call, and add the new call directly to the conference.
Speeddial/MWI Indicates the key is configured as a speed dial key for a voicemail account. You can use this key to monitor and call a voice-
mail account. Configuring multiple Speeddial/MWI keys allows you to monitor and call multiple voicemail accounts.

Intercom Indicates the key is configured to be used for intercom calls.

Services Indicates the key is set to access Services, such as, Directory List, Callers List, Voicemail, or any other XML applications set
up by your System Administrator.

Phone Lock Indicates the key is configured as a phone lock key, allowing you to press this key to lock/unlock the phone.

Paging Indicates the key is configured as a Paging key. When pressed, the phone can send Real Time Transport Protocol (RTP)
streams from a pre-configured multicast address without involving SIP signalling. You can also receive RTP streams from
pre-configured multicast addresses (can specify up to 5 addresses) using the "Paging Listen Addresses" at the path,
Basic Settings->Preferences->Group Paging RTP Settings in the Aastra Web UI. For more information about setting this
parameter, see “Group RTP Paging (receives RTP streams)” on page 141.

Programmable keys can also be set up to quickly to access features such as Call Return (*69) or Voicemail.
Note:
Quick access features like Call Return and Voicemail must first be configured on your PBX in order to work on your phone. See
your System Administrator for more information.
The following paragraphs describe how to configure each function listed in the previous table.

41-001383-05 REV03 – 07.2014 41

Line Keys and Programmable Keys

Line Key
You can set a programmable key to act as a line/call appearance key on the 9143i. The programmable key acts as a line
that behaves the same as a hard line key (L1, L2, and L3) . For more information about the behavior of line keys, see
“Multiple Line and Call Appearance Keys” on page 39.
You use the Aastra Web UI to set a programmable key as a line.

Configuring a Line Key

Aastra Web UI

Use the following procedure to set a Line key on your phone.

1. Click on Operation->Programmable Keys.

Programmable Keys
2. Select a "Key 1" through "Key 7".
3. In the "Type" field, select Line to apply to the key.
4. In the "Line" field, select a line for which to apply this key. Valid values are 4 through 9.
5. Click Save Settings.

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 Line Keys and Programmable Keys

Creating a Speed Dial Key

The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed
dialing. You can program the keys on the 9143i to speed dial outside numbers, dial directly to another person’s line or
extension, or set up to quickly access features such as Caller ID (*69), Voicemail.
The speed dial function can be set using the IP Phone UI or the Aastra Web UI.
Note:
You can use a speed dial key while on an active call by placing the active call on hold first, and then pressing the speed
dial key.
You can create speed dial keys using any of the following methods:
• Using the Aastra Web UI at the paths:
– Operation->Programmable Keys
– Operation->Keypad Speed Dial
• By pressing and holding a programmable key or keypad key.
• Using the IP Phone UI at the path:
– Options->Preferences->Speed Dial Edit

Speed Dial Prefix

The speed dial feature also allows you to specify a preset string of numbers followed by a “+” that the phone dials auto-
matically after pressing the speed dial key. You can use this feature for numbers that contain long prefixes.
For example, if you had the following speed dial configuration in the Aastra Web UI:
Key 1
Type=speed dial
Label=Europe Office
Value=1234567+
Line=2
then, after you press key 1 on the phone, the prefix number displays on the phone screen. The phone proceeds to dial the
prefix number automatically and pauses for you to enter the remaining phone number using the keypad on the phone.
You can save up to 7 speed dial numbers on the 9143i.
Use the following procedures to set speed dial on the 9143i IP phone.

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Line Keys and Programmable Keys

Press-and-Hold to Create a Speed Dial (applicable to programmable keys and keypad keys)

IP Phone UI

Pressing and holding down a programmable key or keypad key on the phone initiates a speed dial feature.
Note:
When creating a speed dial for a key on the IP Phone, you must select a key that has no preassigned function (key must
be set to None).
1. Press a programmable key or a number key on the keypad for 3 seconds. A screen displays with the prompt, "Enter
number>".
2. Enter a phone number or extension to assign to that speed dial key.
The following example illustrates the screen display:

Speeddial
Enter number> 3456

After entering the number, the prompt, "Use Save to end" displays on the screen.

3456
Use Save to end

3. Press Save to save the number as a speed dial key.

By default, the phone automatically assigns the speed dial key to line 1 if available. To select a different line, press the
Change key and select a different line, or use the phone’s keypad to select a number (1-9), or use the 2 and 5 to make
your selection.

Line: 1
Change
Use Save to end

4. Press Save to save the speed dial key to the line specified.

Note:
Press and hold a speed dial key to edit that speed dial key. If you try to edit a digit key set to “None”, the phone pro-
ceeds to enter the “Add a Speed Dial Key” process. For more information about editing a speed dial key, see “Editing
Speed Dial Keys” on page 49. .

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 Line Keys and Programmable Keys

Creating a Speed Dial Using the Speed Dial Edit Option

You can use the IP Phone UI at the path, Options->Preferences->Speed Dial Edit, to create a speed dial key.

IP Phone UI

1. Press Options on the phone to enter the Options List.

2. Select Preferences.
3. Select Speed Dial Edit.
4. The following prompt displays:
"Press SD button"
All current speed dial key LEDs flash RED (for programmable keys). All other function key LEDs turn off, during this
process. After you press a speed dial key for editing, the phone restores all key LEDs to their previous state.
Note:
If you select a key that is currently set as a speed dial key, the speed dial information displays for you to edit.
5. Press a non-configured programmable key or keypad key.
6. Enter a phone number or extension to assign to that speed dial key.
The following example illustrates the screen display:

Speeddial
Enter number> 3456

After entering the number, the prompt, "Use Save to end" displays on the screen.

3456
Use Save to end

7. Press Save to save the number as a speed dial key.

By default, the phone automatically assigns the speed dial key to line 1 if available. To select a different line, press
the Change key and select a different line, or use the phone’s keypad to select a number (1-9), or use the 2 and 5
to make your selection.

Line: 1
Change
Use Save to end

8. Press Save to save the speed dial key to the line specified.

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Line Keys and Programmable Keys

Creating a Speed Dial Key Using the Save Key

IP Phone UI

Use the following procedure to create a speed dial key using the Save key. Use the following illustration for reference.

Options

Directory

Save Save Key

Delete

Conf

Xfer
1 2 ABC 3 DEF
Programmable
4 GHI 5 JKL 6 MNO L3 Keys
7 PQRS 8 TUV 9 WXYZ L2

L1

* 0 #

Mute

1. Press the Save key. The screen displays "Save to?"

Save to?

2. Select a Programmable key you want to save to.

3. At the "Enter Number" prompt, use the dial pad key to enter the number.

Enter Number >

5553491234

4. Press the Save key to save the speed dial configuration.

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 Line Keys and Programmable Keys

5. At the "Enter Name" prompt, use the dial pad keys to select the letters. Continue to press the number key to access
the next letter for that key (i.e. press 2 three times to access C). Press 4 to move to the next space, or wait a moment
and the cursor automatically advances. To insert a space between letters, press 4. To backspace and erase a mistake,
press 3 or the Delete key. You can save up to 16 letters and numbers on each programmable key entry.

Enter Name >

John Smith

6. Press the Save key to finish.

Saved Memory key

5553491234

Creating a Speed Dial Using a Programmable Key

Aastra Web UI

1. Click on Operation->Programmable Keys.

Programmable Keys
2. Select from "Key 1" through "Key 7".
3. In the "Type" field, select Speeddial to apply to the programmable key.
4. In the "Value" field, enter the phone number, extension, or speed dial prefix to apply to this hard key. If you enter
a speed dial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").
5. In the "Line" field, select a line for which to apply the speed dial to. Valid values are 1 through 9.
6. Click Save Settings.

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Line Keys and Programmable Keys

Creating Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI

Aastra Web UI

1. Click on Operation->Keypad Speed Dial.

2. Select from "Digit 1" through "Digit 9".

3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this Digit key. If you enter a speed
dial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").
4. In the "Line" field, select a line for which to apply the speed dial to. Valid values are 1 through 9.
5. Click Save Settings.

Saving an Entry from the Redial, Callers, or Directory Lists to a Speed Dial Key

IP Phone UI

Use the following procedure to save an entry from your Directory List, Callers List, or Redial List on the IP phone.

Options

Directory Directory List Key

Save
Save Key
Delete

Callers List Key

Conf

Xfer
1 2 ABC 3 DEF

4 GHI 5 JKL 6 MNO

Redial List Key
L3

7 PQRS 8 TUV 9 WXYZ L2

L1

* 0 #

Mute

48 41-001383-05 REV03 – 07.2014

 Line Keys and Programmable Keys

1. Press the Directory List, Callers List, or Redial List key. From the Directory List, Callers List, or Redial List, scroll
through the list to find the name and number that you wish to save to your speed dial.
2. Press the Save key. The LCD displays “Save to?”.
3. Press the selected speed dial.
Note:
The Keypad Speed Dial cannot been saved. If the name is displayed with the number, both are saved to the speed
dial. If no name is displayed, you can enter the name using the phone’s key pad.

Editing Speed Dial Keys

On the 9143i, you can edit a speed dial key using any of the following methods:
• Using the Aastra Web UI at the path:
– Operation->Programmable Keys
– Operation->Keypad Speed Dial
• Using the IP Phone UI at the path:
– Options->Preferences->Speed Dial Edit.

IP Phone UI

Use the following procedure to edit a speed dial key from the IP Phone UI.
Note:
A speed dial key must be already configured on the phone to edit the key.

1. Press Options on the phone to enter the Options List.

2. Select Preferences.
3. Select Speed Dial Edit.
All current speed dial key LEDs flash RED (for programmable keys). All other function key LEDs turn off, during this
process. After you press a speed dial key for editing, the phone restores all key LEDs to their previous state.
4. Press a speed dial key you want to edit.
The speed dial edit screen displays.
Notes:
1. If a number on the keypad is setup as a speed dial key, pressing the applicable number in the speed dial editing
process also displays the speed dial edit screen. The edit screen allows you to change the Speed Dial Number and
Line setting.
2. If you press a key that is NOT setup as a speed dial key, the phone displays an “Invalid Key” message. However, if
you press-and-hold an empty keypad key or programmable key that is set to "NONE", it initiates the “Add a Speed
Dial Key” process allowing you to setup a new speed dial key. For more information, see “Press-and-Hold to Create
a Speed Dial (applicable to programmable keys and keypad keys)” on page 44.
5. Edit the speed dial information as applicable and press SAVE.
Notes:
1. You can cancel out of the speed dial editing process at any time without saving, by pressing the key.
2. You can also use the (up arrow) key to cancel when in Extension editing or the 3 (left arrow) key to cancel if in Line
editing. Pressing either of these keys displays the idle screen.
On the 9143i, you can remove the Speed Dial Key by erasing the speed dial number digits (leaving the speed dial
value blank) and then press SAVE or the (right arrow) key. Use the left arrow key to delete the digits.

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Line Keys and Programmable Keys

Editing a Speed Dial on a Programmable Key

Aastra Web UI

1. Click on Operation->Programmable Keys.

2. Select the key configured for speed dial.

3. In the "Value" field, edit the phone number, extension, or speed dial prefix to apply to this hard key. If you enter a
speed dial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").
4. If required in the "Line" field, select a line for which to apply the speed dial to. Valid values are 1 through 9.
5. Click Save Settings.

Note:
You can delete a speed dial key by removing the information from the "Value" field.

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 Line Keys and Programmable Keys

Editing a Speed Dial Using “Keypad Speed Dial” in the Aastra Web UI

Aastra Web UI

1. Click on Operation->Keypad Speed Dial.

2. Select from "Digit 1" through "Digit 9".

3. In the input box, edit the phone number, extension, or speed dial prefix for this Digit key. If you enter a speed dial
prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").
4. In the "Line" field, select a line for which to apply the speed dial to. Valid values are 1 through 9.
5. Click Save Settings.

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Line Keys and Programmable Keys

Do Not Disturb (DND) Key

The IP phones have a feature you can enable called "Do not Disturb (DND). The DND function allows you to turn "do not
disturb" ON and OFF.
Note:
You can configure DND using the Aastra Web UI only.
If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how your System Administra-
tor set up the configuration server. The second line on the screen of the IP phone shows when DND is set.
If the phone shares a line with other phones, only the phone that has DND configured is affected.
You can set DND on the programmable keys using the Aastra Web UI only. DND is not configurable from the IP phone UI.

Configuring a DND Key

Aastra Web UI

1. Click on Operation->Programmable Keys.

Programmable Keys
2. Select a "Key 1" through "Key 7".
3. In the "Type" field, select Do Not Disturb to apply to the programmable key.
4. Click Save Settings.

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 Line Keys and Programmable Keys

Busy Lamp Field (BLF) Key

The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status
(busy or idle) of extensions on the IP phone.
Note:
BLF feature availability is dependant on your call manager. Contact your System Administrator for more information.

Example
A Supervisor configures BLFs on his phone for monitoring the status of a worker’s phone use (busy or idle). When the
worker picks up his phone to make a call, a busy indicator on the Supervisor’s phone shows that the worker’s phone is in
use and busy.
On the 9143i, the busy and idle indicators are the LEDs next to each BLF key. The LED illuminates steady to indicate the
monitored line is off-hook or unregistered. The LED goes off when the line is idle.
You can set BLF on the programmable keys using the Aastra Web UI only. BLF is not configurable from the IP phone UI.
Note:
You can also use a BLF configured key to dial out. Contact your System Administrator for more information

Configuring a BLF Key

Aastra Web UI

1. Click on Operation->Programmable Keys.

Programmable Keys
2. Select a "Key 1" through "Key 7".
3. In the "Type" field, select BLF to apply to the programmable key.
4. In the "Value" field, enter the phone number or extension you want to monitor.
5. In the "Line" field, select a line for which to apply this programmed key. Valid values are Global (for all lines), or 1
through 9.
6. Click Save Settings

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Line Keys and Programmable Keys

BLF List Key

(For use with the BroadSoft Broadworks Rel 13 or higher platform only)
The BLF/List feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp
Field feature.
This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal.
Note:
Your System Administrator must have BLF List enabled on the BroadWorks Server. Contact your System Administrator for
more information.
In addition to monitoring the idle and busy state, the BLF/List feature also supports the ringing state. On the 9143i
phone, the LED lights next to each BLF key illuminate steady to indicate the monitored line is off-hook or unregistered.
The LED goes off when the is idle. When the monitored extension is ringing, the LED flashes.
Note:
You can use a BLF/List configured key to dial out.
Example
A receptionist has a 9143i running Broadsoft firmware that subscribes to a list of extensions from the BroadWorks Appli-
cation Server. On the 9143i running Broadsoft firmware, the key LEDs illuminate either flashing, solid, or turn off depend-
ing on the state of those extensions.
Note:
The Broadworks BLF feature is not the same as the Broadworks Shared Call Appearance (SCA) feature and does not per-
mit call control over the monitored extension.

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 Line Keys and Programmable Keys

Configuring a BLF/List Key

Aastra Web UI

The BLF/List function can be configured on the 9143i using the Aastra Web UI only.
If you set a key to use BLF/List, you must also enter a BLF List URI at Operation->Programmable Keys->Services. The BLF
List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For
example, sip:[email protected]. The value of the BLF/List URI parameter must match the list name configured. Otherwise,
no values display on the 9143i screen and the feature is disabled.
1. Click on Operation->Programmable Keys.

Programmable Keys
2. Select a "Key 1" through "Key 7".
3. In the "Type" field, select "BLF/List" (BroadSoft BroadWorks).
4. In the "Line" field, select a line number that is actively registered to the appropriate SIP proxy you are using. Valid
values are Global (for all lines), or 1 through 9.
5. In the "BLF List URI" field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page
for your particular user. For example, sip:[email protected].
Note:
Contact your System Administrator for the BLF List URI.
6. Click Save Settings.

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Flash Key
You can set a programmable key to generate a flash event when it is pressed on the 9143i. You do this by setting the pro-
grammable key to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP
stream (for example, when the call is not on hold).

Configuring a Flash Key

Aastra Web UI

1. Click on Operation->Programmable Keys.

Programmable Keys
2. Select a "Key 1" through "Key 7".
3. In the "Type" field, select Flash.
4. Click Save Settings.

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Automatic Call Distribution (ACD) Key (for Sylantro Servers)

The 9143i supports Automatic Call Distribution (ACD) for Sylantro call managers. The ACD feature allows the Sylantro call
manager to distribute calls from a queue to registered IP phone users (agents).
To use the ACD feature on an IP phone, you must first configure an ACD key. When you want to subscribe to a queue (in
order to receive incoming calls), you press the ACD key and the IP phone UI prompts you to log in. An Avail key displays
allowing you to make your phone available to accept these calls.
When you are on an active call, or you miss a call, the server automatically changes the phone’s status to unavailable. The
server updates its database with this new information and no longer distributes calls to the phone. The phone remains in
this unavailable state until:
• You make yourself available again by pressing the Avail key
• An ACD timer expires (set by your System Administrator).
You can also choose to manually change the phone status to unavailable by pressing the Unavail key on the phone.
The ACD key LED changes when you log into the phone queue and are available to take calls. The LED changes again
when you are busy with an active call. The table below shows the status of the LED as they may appear on your IP phone.
Status: Logged In and Available Status: Unavailable Logged Out
Solid Red LED Blinking Red LED No LED

Note:
It is recommended you configure no more than a single ACD key or programmable key per IP phone.

Configuring an Automatic Call Distribution (ACD) Key

Use the following procedure to configure ACD on the 9143i IP Phone.

Aastra Web UI

1. Click on Operation->Programmable Keys.

Programmable Keys
2. Select a "Key 1" through "Key 7".
3. In the "Type" field, select Auto call distribution.
4. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.
Note:
It is recommended you configure no more than a single ACD programmable key per IP phone.
5. Click Save Settings.

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Using the ACD Key

Use the following procedure to log into a phone queue from your IP phone.

IP Phone UI

1. Check with your Administrator to verify the queue linked to your ACD Key.
2. Press the ACD Key on your IP phone.
3. Press 4 (Login) to login to the queue.
You are logged into the queue and the following screen displays.

ACD: <Queue Label>

= Avail = Logout

4. To allow your phone to be available in the queue, press 2 (Avail).

The following screen displays.

ACD: <Queue Label>

= Unavail = Logout

If your IP phone status is set to “Available” then the server begins to distribute phone calls from this queue to your
IP phone. You must manually change the state to “Available” in order to start receiving calls.
5. To temporarily stop receiving calls, press the press 2 (Unavail).
If you are on a call (or miss a call that has been distributed to your phone), your phone status automatically changes
to "Unavailable". Your phone remains in the "Unavailable" state until one of the following occurs:
• You use the IP Phone UI to manually switch the IP phone state back to "Available"
or
• The availability “timer” for your IP phone expires. This only occurs if your Administrator has configured an auto-
availability timer on your IP phone. Contact your System Administrator for more information
6. To logout of the queue, press 4 (Logout).
The server no longer distributes phone calls to your IP phone.

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Directed Call Pickup/Group Call Pickup Keys

Aastra IP phones support the Directed Call Pickup (DCP) and Group Call Pickup (GCP) features.
The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature
using the Aastra Web UI to create a DCP or GCP key on the IP phone. When you configure a DCP key, you specify the exten-
sion that you want to monitor. Then, when the monitored extension receives a call, you press the DCP key to pick up the
call. If the monitored extension receives multiple incoming calls simultaneously, the IP Phone UI displays a list of incoming
calls. You select a call from this list, and are connected to the call.
When you configure a GCP key, you specify the ring group (for example, extensions 2200 - 2210) that you want to monitor
for incoming calls. When an incoming call is received on any of these extensions, the Operator presses the GCP key and is
connected to the call. If multiple incoming calls are received simultaneously, the Operator press the GCP key, selects an
extension from a list, and presses the Pickup key to answer the call.
Notes:
• Your System Administrator must configure the extension range for the Group Call Pickup feature. Contact your Sys-
tem Administrator for more information.
• DCP/GCP feature availability is dependant on your call manager. Contact your System Administrator for more infor-
mation.

Configuring Directed Call Pickup (DCP) Key

Use the following procedure to configure Directed Call Pickup using the Aastra Web UI.

Aastra Web UI

1. Click on Operation->Programmable Keys.

Programmable Keys
2. Select a "Key 1" through "Key 7".
3. In the “Type” field, select Directed Call Pickup.
4. In the “Value” field, specify the extension you want to intercept when you press this key. For example: 2200.
5. In the "Line" field, select the line for which to apply the Directed Call Pickup configuration. Valid values are 1 through 9.
6. Click Save Settings.

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Configuring Group Call Pickup (GCP) Key

Use the following procedure to configure Group Call Pickup using the Aastra Web UI.

Aastra Web UI

Note:
A ring group must be configured on the server in order for a GCP key to function.
1. Click on Operation->Programmable Keys.

2. Select a key for which to configure Group Call Pickup.

3. In the “Type” field, select Directed Call Pickup.
4. In the “Value” field, enter groupcallpickup.
5. In the "Line" field, select the line for which to apply the Group Call Pickup configuration. Valid value are 1 through 9.
6. Click Save Settings.

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Using Directed Call Pickup/Group Call Pickup

Use the following procedure for the DCP/GCP feature on your phone.

IP Phone UI

Note:
Before using the DCP/GCP feature on your phone, you must first configure the DCP or GCP Key. You must identify the
extension(s) or phone number(s) you want to monitor when configuring the key. See the previous procedures to con-
figure a DCP or GCP Key.

Using Directed Call Pickup (DCP)

1. When the monitored extension receives a call, press the DCP Key to pick up the call.
If the monitored extension receives multiple incoming calls simultaneously, the phone displays a list of incoming calls.
2. Use the 2 and 5keys to scroll through the list to select an extension.
3. Press 2 Pickup) Key for the extension you select.
The call is answered.

Using Group Call Pickup (GCP)

1. If any of the monitored group of extensions receives a call, press the GCP Key.
The call is answered. If the monitored group of extensions receives multiple incoming calls simultaneously, the phone
displays a list of incoming calls.
2. Use the 2 and 5keys to scroll through the list to select an extension.
3. Press 2 (Pickup) Key for the extension you select.
The call is answered.

DCP on line:
Select an extension 1. 2201
= Pickup = Cancel
Press the Pickup
Key to answer
the call

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XML Key
The 9143i IP phone has a feature you can enable called "XML" (Extensible Markup Language). XML is a markup language
much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone.
These services include things like weather and traffic reports, contact information, company info, stock quotes, or cus-
tom call scripts. You can configure XML using the Aastra Web UI only.
Using the Aastra Web UI, you can configure a key to access XML applications. Under Operations->Programmable Keys,
you can assign a key the type "XML".
Note:
The XML services must be set up by your System Administrator before you can use the key. Contact your System
Administrator for more information.
You must also specify an XML URI and a Services label using the following XML fields:
• XML Application URI
• XML Application Title
The XML Application URI is the URI loaded by your phone. The phone performs an HTTP GET. Contact your System
Administrator for the applicable XML URI to enter in the "XML Application URI" field.
The XML Application Title is the label that displays beside the XML key on your phone. If you use the Services key to
access the XML features, the "XML Application Title" is the label that displays on the Services Menu in the IP Phone UI.
Note:
Contact your System Administrator for the applicable URI to enter in this field.
After an XML key is configured, you can use the IP Phone UI to access the XML applications.

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Configuring an XML Key

Aastra Web UI

1. Click on Operation->Programmable Keys.

Programmable Keys
2. Select a "Key 1" through "Key 7".
3. In the "Type" field, select XML to apply to the programmable key.
4. In the "Value" field, enter a URI(s) to apply to this key.
If you specify multiple URIs in the "Value" field, a list of XML applications appears for selection after pressing the
XML key.
Note:
Contact your System Administrator for the appropriate value to enter in the "Value" field.
5. In the "XML Application URI" field, enter the XML application URI provided by your System Administrator.
6. In the "XML Application Title" field, enter the XML application title that you want to display as the title for the key
on your phone.
7. Click Save Settings.

Accessing the XML Service

After an XML application(s) have been saved to your IP phone, and after a programmable key has been configured to
access the XML application(s), the customized service is ready for you to use.

IP Phone UI

1. Press the programmable key configured for XML on the 9143i phone. A "Custom Features" screen displays or the
title you specified.
2. Use the 2 and 5 to scroll through the customized features.

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3. For menu and directory services, select a service to display the information for that customized service. Message
services display to the screen after pressing the programmable key. For user input services, follow the prompts as
appropriate.
4. To exit from the "Customized Features" screen, press the XML programmable key again.

Sprecode Key
You can set a programmable key to automatically activate specific services offered by the server. For example, if the spre-
code value of *82 is configured, then by pressing the Sprecode programmable key, *82 automatically activates a service
provided by the server. Contact your System Administrator for information about available services.

Aastra Web UI

Configuring a Sprecode Key

Use the following procedure to configure a sprecode programmable key on the 9143i phone.
1. Click on Operation->Programmable Keys.

Programmable Keys
2. Select a "Key 1" through "Key 7".
3. In the "Label" field, enter a label to display on the IP phone for this programmable key.
4. In the "Value" field, enter the appropriate value for accessing specific services from the server.
Note:
For values to enter in this field, contact your System Administrator.
5. In the "Type" field, select Sprecode.
6. Click Save Settings.

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Park/Pickup Keys
The 9143i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP
phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ servers.
The park/pickup feature performs as follows:
• When a call comes in and you pickup the handset, you can press the applicable "Park" programmable key to park the
call.
• After the call is parked, you can press the "Pickup" programmable key, followed by the applicable value to pickup the
call.
Administrators can configure the park and pickup keys for any line using the configuration files or the Aastra Web UI. Users
can make changes to customize the label of the park/pick up keys using the Web UI.

Configuring Park/Pickup Keys

Aastra Web UI

Use the following procedure to configure park/pickup on the 9143i phone.

1. Click on Operation->Programmable Keys.

Programmable Keys
2. Select a "Key 1" through "Key 7".
3. In the “Type” field, select Park.
Note:
For values to enter in this field, contact your System Administrator.
4. Select a "Key 1" through "Key 7".
5. In the “Type” field, select Pickup.
6. Click Save Settings.
7. Click on Reset, then click Restart to restart the IP phone and apply the changes.

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Using the Park Call/Pickup Parked Call Feature

Use the following procedure on the IP phone to park a call and pick up a parked call.

Park a Call
1. While on a live call, press the "Park" programmable key.
2. Perform the following for your specific server:

For Asterisk Server

Server announces the extension number where the call has been
parked. Once the call is parked, press the key to com-
plete parking.
For BroadWorks Server
After you hear the greeting from the CallPark server, enter the
extension where you want to park the call.
For Sylantro Server
Enter the extension number where you want to park the call, fol-
lowed by "#" key.
For ININ Server
Enter the extension number where you want to park the call, fol-
lowed by "#" key.

If the call is parked successfully, the response is either a greeting voice confirming that the call was parked, or a hang
up occurs. The parked call party hears music on hold.
3. If the call fails, you can pick up the call (using the next procedure) and press the "Park" programmable key again to
retry step 2.

Pickup a Parked Call

1. Pick up the handset on the phone.
2. Enter the extension number where the call was parked.
3. Press the "Pickup" programmable key.
If the call pick up is successful, you are connected with the parked call.

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Last Call Return (LCR) Key (for Sylantro Servers)

Using the Aastra Web UI, you can configure the "Last call return" (LCR) function on a key. This feature is for Sylantro servers
only.

How it works
If you configure "LCR" on a key, and a call comes into your phone, after you are finished with the call and hang up, you can
press the key configured for “LCR” and the phone dials the last call you received. When you configure an “LCR” key, the
label “LCR” displays next to that key on the IP phone. When the Sylantro server detects an “LCR” request, it translates this
request and routes the call to the last caller.

Configuring a Last Call Return Key

Aastra Web UI

1. Click on Operation->Programmable Keys.

Programmable Keys
2. Select a "Key 1" through "Key 7".
3. In the "Type" field, select Last Call Return.
4. In the "Line" field, select the line to apply this feature.
Valid values are 1 through 9.
5. Click Save Settings.

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Call Forward Key

Using the Aastra Web UI, you can configure the "Call Forward" function on a key. Use call forwarding when you want a
specific account on your phone to be forwarded to another number when your phone is in the busy state or the no
answer state, or both. Pressing the Call Forward key on the phone accesses the Call Forward Menus. The menus that dis-
play are dependant on the Call Forward mode (Account (default), Phone, or Custom) configured for the phone.
For more information about call forwarding and call forwarding modes, see “Call Forward Account-Based Configuration”
on page 113.

Configuring a Call Forward

Aastra Web UI

1. Click on Operation->Programmable Keys.

Programmable Keys
2. Select a "Key 1" through "Key 7".
3. In the "Type" field, select Call Forward.
4. Click Save Settings.

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BLF/Xfer
The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the
key shows the status of the monitored lines. The Xfer key allows a call to be transferred to other recipients blindly or con-
sultatively. The BLF/Xfer key combines the BLF and Xfer key's functionality together allowing the user to transfer calls or
use BLF with one key.
Note:
It is recommended that you enable the “Switch UI Focus to Ringing Line” parameter when using the BLF/Xfer feature.
For more information about this parameter, see“Switch UI Focus to Ringing Line” on page 131.

BLF/Xfer Key Requirements and Functionality

• BLF/Xfer and BLF
A BLF/Xfer key can be configured for subscribing to an extension and monitor the status of the extension, similar to the
the BLF key functionality. Changes of the state of the monitored extension are indicated by a LED / Icon.
• BLF/Xfer and Blind Transfer Calls
When the focused line is in the “Connected” state, pressing the BLF/Xfer key transfers the call to the extension uncondi-
tionally, disregarding the status of the monitored extension.
If transferring a call to an extension fails, a message “Transfer Failed” displays on the phone, and you can reconnect the
call (get the call back) by pressing the line key again.
• BLF/Xfer and Call Forward
When the focused line is in the “Ringing” state, pressing the BLF/Xfer key forwards the call to the extension uncondi-
tionally, disregarding the status of the monitored extension.
• BLF/Xfer and Speed Dial
When the focused line and the monitored extension are idle, pressing the BLF/Xfer key causes the phone to go offhook
and dial the number of the extension.

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Configuring a BLF/Xfer Key

Aastra Web UI

1. Click on Operation->Programmable Keys.

Programmable Keys
2. Select a "Key 1" through "Key 7".
3. In the "Type" field, select BLF/Xfer.
4. In the “Value” field, enter the monitored extension or the extension to transfer calls to (for example, “35”).
5. In the “Line” field, select the line for which you want to use the key functionality.
6. Click Save Settings.

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Speeddial/Xfer
The Speed Dial key allows a number to be dialed quickly by pressing one key configured for speed dialing. The Xfer key
allows a call to be transferred to other recipients blindly or consultatively. The Speeddial/Xfer key combines the Speed Dial
and Xfer key's functionality together allowing the user to transfer calls or use Speed Dial with one key.
Note:
It is recommended that you enable the “Switch UI Focus to Ringing Line” parameter when using the Speeddial/Xfer fea-
ture. For more information about this parameter, see“Switch UI Focus to Ringing Line” on page 131.

Speeddial/Xfer Key Requirements and Functionality

The Speeddial/Xfer key has the following capabilities:
• Speeddial/Xfer and Speed Dial
When the phone is in the “Idle” state, pressing the Speeddial/Xfer key causes the phone to go offhook and dial the pre-
defined extension.
• Speeddial/Xfer and Blind Transfer
When the phone is connected to a call, pressing the Speeddial/Xfer key blind transfers the call to the predefined target.
If transferring a call fails, a message “Transfer Failed” displays, and you can reconnect the call (get the call back) by press-
ing the line key again.
• Speeddial/Xfer and Call Forward
When the phone is in the “Ringing” state, pressing the Speeddial/Xfer key forwards the call to the predefined extension.

Configuring a Speeddial/Xfer Key

Aastra Web UI

1. Click on Operation->Programmable Keys.

Programmable Keys
2. Select a "Key 1" through "Key 7".
3. In the "Type" field, select Speeddial/Xfer.
4. In the “Value” field, enter the speed dial extension or the extension to transfer calls to (for example, “5551212”).
5. In the “Line” field, select the line for which you want to use the key functionality.
6. Click Save Settings.

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Speeddial/Conf
The 9143i allows you to configure a programmable key to be used as a speed dial conference key (Speeddial/Conf key)
while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number
while remaining in the call.
For example, while on an active call, a user can use the Speeddial/Conf key to dial a recording service and have the result-
ing conference recorded.
Note:
If currently in a conference, the Speeddial/Conf key is disabled on the active call.
If you configure a programmable key as a Speeddial/Conf key and you press this key while on an active call, the focused
line changes to the dialing line. A Cancel softkey displays on the phone allowing you to abort the conference speed dial
if required. The message "Ringing..." displays below the number when the far end is ringing. The message "Conf. Unavail-
able" briefly displays when a conference is already in progress. The active call is not put on hold when the speed dial
number is dialed.
Note:
This feature is not compatible with centralized conferencing.

Configuring a Speeddial/Conf Key

Aastra Web UI

1. Click on Operation->Programmable Keys.

Programmable Keys
2. Select a "Key 1" through "Key 7".
3. In the "Type" field, select Speeddial/Conf.
4. In the “Value” field, enter the speed dial extension or the extension to add to the conference (for example,
“5551212”).
5. In the “Line” field, select the line for which you want to use the key functionality.
6. Click Save Settings.

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Speeddial/MWI
The 9143i supports multiple voicemail registration by using the Speeddial/MWI key. This feature can be useful in scenarios
where you need to monitor the voicemail accounts of your team members or you need access to your manager’s voicemail
messages.
By configuring a key as “Speeddial/MWI” and defining call and voicemail URIs, you can monitor and listen to pending
messages on multiple voicemail accounts. When new messages are pending on a monitored voicemail account the corre-
sponding Speeddial/MWI key’s LED will illuminate.

When you press the configured softkey, the phone will send an INVITE to the configured call URI whereby you will be able
to listen to the new messages. The Speeddial/MWI key can be configured through the Aastra Web UI.

Configuring a Speeddial/MWI Key

Aastra Web UI

1. Click on Operation->Programmable Keys.

2. Select from "Key 1" through "Key 7".

3. In the "Type" field, select Speeddial/MWI.
4. In the “Value” field, enter in the call URI and voicemail URI separated by a semi-colon, as per the following syntax:
[call URI];[voicemail URI]. For example, +33123456,,,3456#0000#@domain;sip:voicemail_peter@domain
Notes:
• As the example above illustrates, pauses and DTMF are supported for the call URI.
• Ensure that no spaces are added between the call URI and the voicemail URI when defining the key value.
• If only one URI is provided, the value will be used for the voicemail URI and the call URI will be left as undefined.
5. In the “Line” field, select the line for which you want to use the key functionality.
6. Click Save Settings.

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Intercom Key
By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom
key on your phone. For more information about changing the behavior of incoming Intercom calls, see the section
“Incoming Intercom Call Features” on page 140.
Your System Administrator can enable outgoing intercom calls on your phone. If enabled, you must configure an Icom
key on your phone to use for outgoing intercom calls. You must configure a programmable key with the function, “Inter-
com”.
Use the following procedure to configure a programmable key as an Icom key using the Aastra Web UI.

Configuring an Intercom Key

Aastra Web UI

1. Click on Operation->Programmable Keys.

Programmable Keys
2. Select a "Key 1" through "Key 7".
3. In the "Type" field, select Intercom from the list of options.
4. Click Save Settings.

Using the Icom Key (for Outgoing Intercom Calls)

IP Phone UI

1. Press the Icom key.

2. Enter the extension number of the person you want to intercom or the BLF key for that extension.
3. After a beep tone, your phone automatically connects with the remote extension and you can speak through its
speaker.
4. To cancel intercom, press or hang up the handset.
5. When you are finished speaking, hang up the phone by placing the handset back on-hook or by pressing or
the line/call appearance key for the active call. When you hang up, the remote phone also hangs up.

Reference
For more information about incoming intercom calls, see “Incoming Intercom Call Features” on page 140. For more infor-
mation about outgoing intercom calls, see “Troubleshooting Solutions” on page 146.

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Services Key
The 9143i allows you to configure a Services key that, when pressed on the phone, displays the Services menu which
includes the following options:
• Directory (See “Directory List” on page 96 for more information.)
• Callers List (See “Callers List” on page 104 for more information.)
• Voicemail (See “Voicemail” on page 125 for more information.)
The Services Menu can also be accessed via the IP Phone UI at the location, Options->Services. The Services key can also
access any XML applications setup by your System Administrator. Contract your System Administrator for more informa-
tion.
To configure a Services key, you must configure a key with the function, “Services”.
Use the following procedure to configure a key as a Services key using the Aastra Web UI.

Configuring a Services Key

Aastra Web UI

1. Click on Operation->Programmable Keys.

Programmable Keys
2. Select a "Key 1" through "Key 7".
3. In the "Type" field, select Services.
4. Click Save Settings.

Using the Services Key

IP Phone UI

1. Press the Services key. The following default list displays:

• Directory (See “Directory List” on page 96 for more information.)
• Callers List (See “Callers List” on page 104 for more information.)
• Voicemail (See “Voicemail” on page 125 for more information.)
Note:
Additional options may display in the Services Menu if setup by your System Administrator. Contact your Adminis-
trator for more information.

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2. Select an option from the Services Menu.

3. To cancel a Service, press .

Phone Lock Key

You can configure a programmable key on the phone to use as a lock/unlock key. You assign the function of the key as
“Phone Lock”.
Use the following procedure to configure a programmable key as a lock/unlock key in the Aastra Web UI.

Configuring a Phone Lock Key

Aastra Web UI

1. Click on Operation->Programmable Keys.

Programmable Keys
2. Select a "Key 1" through "Key 7".
3. In the "Type" field, select Phone Lock from the list of options.
4. Click Save Settings.

Note:
You can lock/unlock the phone using the new key you just configured, using the Aastra Web UI at the path Operation-
>PhoneLock, or using the "Phone Lock" option on the IP Phone UI at the path Options->Phone Lock. For more informa-
tion about using the lock/unlock feature, see “Phone Lock” on page 36.

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Using the Lock/Unlock Key on the IP Phone

After configuring a programmable key as a lock/unlock key, refer to the following procedure to use the key on the IP
phone.

IP Phone UI

Lock the Phone

1. Press the Lock programmable key.
The phone locks.
The LED for the programmable key AND the Message Waiting Lamp illuminate steady ON. An “Unlock” label appears
next to the programmable key you just pressed.

Unlock the Phone

2. Press the Lock programmable key.
A password prompt displays.
3. Enter your user password and press ENTER.
The phone unlocks.
The LED for the programmable key AND the Message Waiting Lamp go OFF. The “Lock” label appears next to the
programmable key you just pressed.

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Paging Key (Sends the RTP Stream)

You can configure a Paging key on the phone that allows you to send a Real Time Transport Protocol (RTP) stream to pre-
configured multicast address(es) without involving SIP signalling. You enter a multicast IP address(es) and a port number
for the Paging key, that when pressed, initiates an outgoing multicast RTP session. This is called Group Paging on the IP
phones.
You can also specify group paging RTP addresses that the phone listens for when receiving RTP streams. You can specify
up to 5 listening multicast addresses at the path, Basic Settings->Preferences->Group Paging RTP Settings.
For more information about Group Paging and how it works, and to specify multicast addresses, see “Group RTP Paging
(receives RTP streams)” on page 141.

Configuring a Paging Key

Aastra Web UI

1. Click on Operation->Programmable Keys.

Programmable Keys
2. Select a "Key 1" through "Key 7".
3. In the "Type" field, select Paging.
4. In the “Value” field, enter a multicast IP address and a port number for the Paging key. When you press this key, the
phone initiates an outgoing multicast RTP session to the specified address using the specified port. (For example,
239.0.1.15:10000).
Notes:
• The “Value” field allows for one multicast address entry only.
• The valid port range is from 1 to 65535.
5. To receive RTP steams for Group Paging, you must also configure the "Paging Listen Addresses" parameter at the
path, Basic Settings->Preferences->Group Paging RTP Settings. For more information about setting this parameter, see
“Group RTP Paging (receives RTP streams)” on page 141.
6. Click Save Settings.

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 Line Keys and Programmable Keys

Using the Paging Key

The following procedure describes the use of the Paging key on the IP Phone. The procedure assumes you have already
configured the Paging key using the Aastra Web UI.

IP Phone UI

Notes:
1. Recipient of a Paging call can set a global “Do Not Disturb” (DND) to ignore any incoming pages.
2. For incoming Paging, the phone uses the Intercom configuration settings. The incoming Page is dependant on the
“Allow Barge-In” parameter setting and the “Idling/On Call” state.

1. On the IP Phone, press the programmable key you configured for Paging.
The phone opens a multicast RTP session and an outgoing OR incoming phone screen displays as follows:

Paging 00:01

= Drop

2. Press the Drop key to end the multicast RTP session and return to the idle screen.

Note:
If you enable global DND on the phone, the incoming multicast RTP session is dropped.

41-001383-05 REV03 – 07.2014 79

Line Keys and Programmable Keys

None Key
You can set a key to force a blank entry on the IP phone display for a specific key. You do this by setting the key to "none".
If a particular key is not defined, it is ignored.

Setting a None Key

Aastra Web UI

Use the following procedure to configure a None key on the 9143i IP Phone.
1. Click on Operation->Programmable Keys.

Programmable Keys
2. Select a "Key 1" through "Key 7".
3. In the "Type" field, select None.
4. Click Save Settings.

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 Line Keys and Programmable Keys

Deleting a Key
Aastra Web UI

Use the following procedure to delete a programmable key function using the Aastra Web UI.
1. Click on Operation->Programmable Keys.

Programmable Keys
2. Select a "Key 1" through "Key 7".
3. In the "Type" field, select none from the list of options.
4. Click Save Settings.

The function is deleted from the IP phone memory.

41-001383-05 REV03 – 07.2014 81

Making Calls
This section describes ways to make calls on your 9143i phone, using your handset, speakerphone or headset.

Dialing a Number
First, take the phone off-hook by:
• lifting the handset
• pressing or
• pressing a line/call appearance key.
At the dial tone, enter the number you wish to call.
Note:
After dialing the number, the phone has a short delay before sending the call. To send the call immediately, you can
press the "Dial" softkey (if the handset is offhook) or the "#" key immediately after dialing the number. The phone sends
the call without delay.
If you are unable to make calls within certain area codes, check with your System Administrator for any toll restrictions
placed on your extension that may restrict your access to long distance area codes or dialing prefixes.

=Dial

When your party picks up, a timer appears on your display that records the length of your call.
If the Live DialPad option is on, as soon as you press the first digit on the dial pad the phone automatically selects the
next available line, go off-hook and dial as digits are pressed.

Using Handsfree Speakerphone

The handsfree feature allows you to speak to someone without using the handset or headset. Your phone must be in
either the Speaker or Speaker/Headset audio mode. For more information about setting the audio mode on your phone,
see “Set Audio” on page 23.

IP Phone UI

• To dial using handsfree, first press and enter a number at the dial tone.
• To answer a call on your phone using handsfree, press or the line/call appearance key.
• If you are in Speaker audio mode, lift the handset and press to switch between handsfree and handset.
• If you are in Speaker/headset audio mode, press to switch between handsfree and headset.
• When the handset is on hook, press to disconnect the call.
When handsfree is on, the speaker light turns on.

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 Making Calls

Using a Headset
The 9143i accepts headsets through the modular RJ9 jack on the back of the phone. Contact your telephone equipment
retailer or distributor to purchase a compatible headset.
Note:
Customers should read and observe all safety recommendations contained in headset operating guides when using
any headset.

Advanced Volume Controls for the Headset Mic

On the 9143i, there are 3 options for the headset microphone volume. For more information about the headset micro-
phone, see “Headset Mic Volume” on page 23.

IP Phone UI

To change the volume:

1. Press Options to enter the Options list.
2. Select Preferences and press 4.
3. Use 2 to scroll down to Set Audio and press 4 to select.
4. Press 2 to scroll down to Headset/Mic Volume and press 4 to select.
5. Use 2 to scroll down the list and press 4 to select your desired volume.
6. Press 4 to save changes and 3 to exit.
7. If you do not wish to save changes, press 3 to return to the previous screen.

Note:
By default, the volume for the headset microphone is set to medium.

Making and Receiving Calls Using a Headset

IP Phone UI

1. Ensure that you have selected a headset audio mode by accessing the Options list (under option Preferences->Set
Audio->Audio Mode on the IP Phone).
2. Plug the headset into the jack.
3. Press the key to obtain a dial tone or to answer an incoming call. Depending on the audio mode selected
from the options menu, a dial tone or an incoming call is received on either the headset or the handsfree speakerphone.
4. Press the key to end the call.

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Making Calls

Redial
IP Phone UI

Press to dial the most recent number you dialed from the phone.
• If you are off-hook and press the last number you called is called back.
• If you are on-hook and press , a Redial Directory list appears on-screen.
The redial list is available during active calls. It stores up to the last 100 numbers you called, allowing you to scroll
through and select the number you wish to redial.
Note:
Your System Administrator can set your Redial key to speed dial a specific number. Contact your System Administrator
for more information.

Accessing the Redial List

IP Phone UI

1. If you are off-hook and press , the telephone automatically dials the last number you called.
2. If you are not on the phone, press to display the most recently dialed number and use 2 and 5 to scroll
through the list to view the other numbers.
3. Press 2 to see the second most recently dialed number, or 5 to see the oldest call on your list.
4. To dial the displayed number press , or lift the Handset or press any line keys.
5. Press or the key to cancel.

Note:
The redial list is available during active calls. It also stores up to the last 100 numbers you called, allowing you to scroll
through and select the number you wish to redial.

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 Making Calls

Deleting from the Redial List

IP Phone UI

1. Press .
2. Press 2 and 5 to find the item you want to delete.
3. Press the Delete Key.
4. Press the Delete Key again at the prompt to erase the item

Delete All Items

IP Phone UI

1. Press .
2. Press the Delete Key, then press the Delete Key again at the prompt to erase all items.

DELETE again to
erase this item
Delete All

Redial List is
empty

Mute
You can use the Mute key to mute the handset, headset, or speakerphone. When you use the mute key on your
Mute

phone, you cannot be heard on an active call or on a conference.

When a call is muted, the icon displays as follows.

1 John Burns
9054550055
03:00

For muted calls, the handsfree LED flashes and the Mute key LED is ON.

IP Phone UI

Press the Mute

key at any time to mute handset, headset, or handsfree.
The speaker light flashes slowly and you can hear the caller, but they cannot hear you. To switch mute on or off, press
.
Mute

Note:
If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call.

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Receiving Calls
When a call is ringing at your extension, you see the "Inbound Call" Screen. The line/call appearance light flashes quickly
for the incoming call.

Laflamme & Assoc

555-1234

Answering an Incoming Call

IP Phone UI

To answer the call

• For handsfree operation, press or the line/call appearance key for the incoming call.
• Press for handsfree or headset operation.
Note:
The audio mode setting you have selected in the options list under Set Audio->Audio Mode determines if the call
goes to handsfree or headset operation. For more information, see “Set Audio” on page 23.
• Lift the handset for handset operation.
If the phone is already connected to a call, pressing the line/call appearance key for the new incoming call automatically
places the connected call on hold and answers the new call. To reconnect to a party, press the line/call appearance key
for that call.
If you cannot answer the call, the caller goes to voicemail has been configured for your extension.
Note:
The key can be used to cancel the call pickup procedure.

Sending an Incoming Call to Voicemail

You can send an incoming call directly to voicemail without answering the call. To do this, press without pick-
ing up the handset. If you're already on the phone your incoming call should go directly to voicemail. Your phone screen
displays a voicemail icon ( ) along with the number of waiting messages, if you have unheard messages
(example: x4).

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Handling Calls
When you are connected to a call, you can use the hard keys or programmable keys on the phone to place a call on hold,
transfer a call, or conference.

Placing a Call on Hold

You can place an active call on hold by pressing the Hold key. When you place a call on hold, only your phone can
retrieve the call.
When a call is on hold, the icon displays on-hook as follows.

1 Call held

03:05

For on-hold calls, the timer displays as running and the Line and main LEDs flash.

IP Phone UI

To place a call on hold

1. Connect to the call (if not already connected).
2. Press the Hold key.

Call held
Jun 8 2:55pm

The line/call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you
still have a call on hold. The screen displays "Call Held" with the line number the call is held at the phone.
Note:
If you are connected to another call, the phone does not beep to remind you that you still have a call on hold.

When on Hold
To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line
appearance light for the line you are on remains solid to indicate that you are still connected.

John 1051
01:17

Automatic Hold
When juggling between calls, you do not have to press the hold key to go from one call to the next. The phone automati-
cally puts your current call on hold as soon as you press a new line/call appearance key. If you have more than one call on
hold, you can reconnect to a held call by pressing the line/call appearance key where that call is being held. Press
to disconnect the call.

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Handling Calls

Retrieving a Held Call

If you have more than 1 call on hold, you can scroll through the held call information by pressing 3 and 4 navigation
keys. To reconnect to a call press the line/call appearance key where that call is being held. If you press the call/line
appearance key again, you disconnect from the call.

Transferring Calls
Blind Transfer
A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the
call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the
extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred
call rings back to your extension.

Consultive Transfer
You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To
do this, remain on the line until the receiving party answers the call. After consulting with the receiving party, you can
either complete the transfer or cancel the transfer to go back to the original call.

Pre-Dial & Live Dial Mode

By default, when users are initiating a conference call or transfer, they will not hear a dial tone before dialing begins (pre-
dial mode). The phone does not automatically dial out the number until the user presses the “Transfer” key. This allows
the users to make changes to the dialing number before initiating the call. Administrators can configure a live dial mode.
In live dial mode, when the user is completing a conference call or transfer, they will hear a dial tone before dialing
begins. In addition, the phone will either match the number to the dial plan or wait for the set digit timeout.
In the default pre-dial mode, users are able to edit the destination number prior to dialing, whereas in live dial mode
they are not able to, however the “Dial” and “Cancel” softkeys are provided while the user inputs the number..

IP Phone UI

Transferring Calls in Pre-Dial Mode

Use the following procedure to transfer a call to another extension in pre-dial mode. Use the following illustration as a
reference.

Options

Directory

Save

Delete

Conf

1 2 ABC 3 DEF
Xfer
Transfer
Key
4 GHI
5 JKL
6 MNO
L3

7 PQRS 8 TUV 9 WXYZ L2

L1

* 0 #

Mute

88 41-001383-05 REV03 – 07.2014

 Handling Calls

1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2. Press the Transfer Key. You will not hear a dial tone before dialing begins.
3. Enter the extension number (or the outside number) to Party 2. This is the Party for which you want to transfer Party 1.
To cancel the transfer you can either select Cancel on the display screen, press the Goodbye key, or hangup the
handset.
Note:
Users are able to edit the destination number (“Backspace” softkey is provided and navigation key is functional to
move the cursor to the desired location).
4. Complete either a blind or consultative transfer:
a) To complete a blind transfer, press the Transfer key again before the receiving end answers.
b) To complete a consultative transfer, press Dial and remain on the line to speak with the Party 2, before either
pressing the Transfer key or Goodbye key, or hanging up the handset to transfer Party 1 to Party 2.

Transferring Calls in Live Dial Mode

Use the following procedure to transfer a call to another extension in live dial mode.
1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2. Press the Transfer key. You should hear a dial tone before the dialing begins.
3. Enter the extension number (or the outside number) to Party 2. This is the Party for which you want to transfer Party 1.

To cancel the transfer prior to the completion of dialing, you can either select Cancel on the display screen, press the
Goodbye key, or hang-up the handset.

To cancel the transfer after dialing has been completed and the ringback tone is heard, you can select Cancel.
Note:
Users are not able to edit the destination number as the phone will either match the inputted number to a dial plan
or wait for the set digit timeout.
4. Complete either a blind or consultative transfer:
a) To complete a blind transfer, press the Transfer key again, or the Goodbye key, or hang-up the handset before
the set digit timeout.
b) To complete a consultative transfer, press Dial or wait for the number match or timeout and remain on the line to
speak with the Party 2, before either pressing the Transfer key or the Goodbye key, or hanging up the handset
to transfer Party 1 to Party 2.

Transferring Two Existing Calls

The 9143i allows you to perform a transfer of a call when there are currently two active calls on the phone. For example, on
your phone, there are two active calls - Call A and Call B. Call B is on hold. You can perform the following to transfer Call A
to Call B:
1. Press Transfer key. A new line opens.
2. Press or scroll to the Line where Call B is on hold.
3. Press Transfer key.
Call A is transferred to Call B.

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Handling Calls

Indication of Transferred Calls

When you transfer an active call, the near-end phone displays a “Call Transferred” screen when a call is transferred and
the far-end call is dropped. The following is the Call Transferred screen on the 9143i phone:

: Call Transferred

The following procedure describes how to handle the Call Transferred screen on your phone.

IP Phone UI

1. Press the Goodbye key.

The Call Transferred screen no longer displays.
or
Select any Line key.
The Call Transferred screen no longer displays and is replaced by a dial screen.

Conferencing Calls
The 9143i IP phone offers two methods of conferencing:
• Local conferencing (default method).
• Centralized conferencing (for Sylantro and Broadsoft Servers) (Administrator must enable this method).
The Conference key is located on the front panel on your phone.

Options

Directory

Save

Delete

Conf Conference
1 2 ABC 3 DEF
Xfer Key
4 GHI 5 JKL 6 MNO L3

7 PQRS 8 TUV 9 WXYZ L2

L1

* 0 #

Mute

Local Conferencing
The 9143i phone supports up to 3 parties (including yourself ) in a conference call. This is called Local Conferencing and is
the default method of conferencing on the 9143i.
Note:
Your System Administrator can set your Conference key to speed dial a specific number. Contact your System Admin-
istrator for more information.

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 Handling Calls

When you use the Conference key to initiate a local conference call, the following screen displays.

1-1 John
1-2 Jim
03:05 = Drop

In a local conference call, the call timer moves to the left. You use the up and down arrow keys to scroll to a party on the
list. You use the right arrow key to select the party to drop.

Pre-Dial & Live Dial Mode

By default, when users are initiating a conference call or transfer, they will not hear a dial tone before dialing begins (pre-
dial mode). The phone does not automatically dial out the number until the user presses the “Conf” key. This allows the
users to make changes to the dialing number before initiating the call. Administrators can configure a live dial mode.
In live dial mode, when the user is completing a conference call or transfer, they will hear a dial tone before dialing begins.
In addition, the phone will either match the number to the dial plan or wait for the set digit timeout.

In the default pre-dial mode, users are able to edit the destination number prior to dialing, whereas in live dial mode they
are not able to, however the “Dial” and “Cancel” softkeys are provided while the user inputs the number.

IP Phone UI

Using Local Conferencing in Pre-Dial Mode

Use the following procedure to create a conference call using local conferencing in pre-dial mode. Use the following illus-
tration as a reference.

Options

Directory

Save

Delete

Conf Conference
1 2 ABC
3 DEF
Xfer Key
4 GHI 5 JKL 6 MNO L3

7 PQRS
8 TUV
9 WXYZ L2

L1

* 0 #

Mute

1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the
speakerphone key. A line opens up.
2. Call Party 2 by dialing their number (or answer an incoming call of a Party).
3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to the conference.
4. Press the Conf Key. A new line opens. You will not hear a dial tone before the dialing begins

=Dial

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Handling Calls

5. Enter the phone number of Party 3.

Note:
Users are able to edit the destination number (“Backspace” softkey is provided and navigation key is functional to
move the cursor to the desired location).
6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference.
7. Press the Conf key again to add Party 3 to the conference. Party 1 (which is yourself ), Party 2, and Party 3 are all
connected to a single conference.
8. To drop a party from the conference, use the navigation key to select the party and press the Drop key.
Using Local Conferencing in Live Dial Mode
1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the
speakerphone key. A line opens up.
2. Call Party 2 by dialing their number (or answer an incoming call of a Party).
3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to the conference.
4. Press the Conf key. You should hear a dial tone before dialing begins.

=Dial

5. Enter the phone number of Party 3.

Note:
Users are not able to edit the destination number as the phone will either match the inputted number to a dial plan
or wait for the set digit timeout.
6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference.
7. Press the Conf key again to add Party 3 to the conference. Party 1 (which is yourself ), Party 2, and Party 3 are all
connected to a single conference.
8. To drop a party from the conference, use the navigation key to select the party and press the Drop key.

Note:
You can use 2 and 5 to scroll through and see the numbers and names (if available) of the parties in the conference call.
When a name is displayed, pressing 4 drops the displayed party from the call.

Joining Two Active Calls in a Single Conference

IP Phone UI

1. Begin with active calls on two different lines (for example, Line 1 and Line 2 have active calls).
2. Press the Line key for which you want to conference the two calls together (for example, Line 1).
3. Press the Conf key.
4. Press the Line key that has the second active call (for example, Line 2).
5. Press the Conf key. The two active calls link into a conference call on Line 1.

Note:
You can use 2 and 5 to scroll through and see the numbers and names (if available) of the parties in the conference call.
When a name is displayed, pressing 4 drops the displayed party from the call.

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 Handling Calls

Centralized Conferencing (for Sylantro and Broadsoft Servers)

The 9143i allows you to create multiple conferences with unlimited participants (depending on your server limitations)
when your Administrator enables Centralized Conferencing.
If your Administrator does not enable Centralized Conferencing, then the 9143i uses Local Conferencing by default.
Your Administrator can configure Centralized Conferencing globally on all lines or on specific lines. Although, for the glo-
bal setting to work, you must configure the lines with the applicable phone number.
When you use the Conference key to initiate a centralized conference call, the following screen displays.

1
conference
00:21

Using Centralized Conferencing

IP Phone UI

Note:
When Centralized Conferencing is enabled on your phone, local conferencing (or three-way conferencing) works as
indicated in the previous section, “Local Conferencing” on page 90. Joining two active calls in a conference also works
as indicated in the previous section, “Joining Two Active Calls in a Single Conference” on page 92.
Use the following procedure to create a conference call using centralized conferencing. Use the following illustration as a
reference.

Options

Directory

Save

Delete

Conf Conference
1 2 ABC 3 DEF
Xfer Key
4 GHI 5 JKL 6 MNO L3

7 PQRS
8 TUV
9 WXYZ L2

L1

* 0 #

Mute

Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers)
Note:
You can have an unlimited number of parties in a conference (dependent on the limitations of the server.

1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the
Speakerphone Key.
A line opens up.
2. Call Party 2 by dialing their number (or answer an incoming call of a Party).
3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to Conference 1.

41-001383-05 REV03 – 07.2014 93

Handling Calls

4. Press the Conf Key. A new line opens.

=Dial

5. Enter the phone number of Party 3.

6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the Conference 1.
7. Press the Conf Key again to add Party 3 to Conference 1. Party 1 (which is yourself ), Party 2, and Party 3 are all
connected to Conference 1.
8. Press an available Line Key (or answer an incoming call on an available line). If calling out, call Party 4.
9. Wait for Party 4 to answer. When Party 4 answers, you can consult with them before adding them to the conference.
10. Press the Conf Key to add Party 4 to Conference 1.
11. Press the Line Key that has Conference 1.
12. Press the Conf Key to join all parties (Parties 1 through 4) on Conference 1.
13. To add more parties, repeat steps 8 through 12.

If any party in the conference hangs up (including the party that began the conference), all other parties in the confer-
ence are still connected.

Setting Up Multiple Conferences (for Sylantro Server only)

Note:
The 9143i is limited to 9 conferences (a single conference each on lines 1 through 9).

1. Start Conference 1 using the procedures in the previous section, “Setting Up a Conference and Adding Multiple Parties
(for Sylantro and Broadsoft Servers)”.
2. When you are finished adding all required parties to Conference 1, press an available Line Key to start Conference 2.
You are Party 1 on Conference 2. Call Party 2.
3. When Party 2 answers, press the Conf Key.
4. Press an available Line Key.
5. Call Party 3 for Conference 2.
6. When Party 3 answers, press the Conf Key to join Parties 1 (which is yourself ), Party 2, and Party 3 on Conference 2.
You now have two active conferences on two different lines.

Note:
When you are connected to multiple conference calls, and you put a conference on hold, the conference may be on
hold for a limited period of time before it is disconnected. Contact your System Administrator for more information.
If any party in a conference hangs up (including the party that began the conference), all other parties in the conference
are still connected.

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 Handling Calls

Joining Additional Parties to Active Conferences

In centralized conferencing, you can join multiple incoming or outgoing calls to active conferences. Before following this
procedure, at least one active conference must exist on your phone.
1. As Party 1, pickup the handset or press the speakerphone key.
A line opens up.
2. Call Party 2 by dialing their number (or answer an incoming call of a Party).
3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to the conference.
4. Press the Conf Key.
5. Press the Line Key that has the active conference. (For example, Line 1 and Line 2 both have active conferences.
Pressing Line 1 joins Party 1 and Party 2 to the conference on Line 1. Pressing Line 2 joins Party 1 and Party 2 to the
conference on Line 2.)
6. Press the Conf Key again to join the Parties to the active conference.

Ending a Conference and Transferring Remaining Parties

The 9143i allows a Host to drop from a 3-way conference and let the other two parties remain connected by pressing a
Transfer key.
Notes:
1. The 9143i does not support scrolling between lines.
2. The Caller ID of the dropped Host still displays on the remaining parties’ phones.
If you are the Host of a conference and want to leave that conference:
• While in a 3-way conference press the Transfer key on the phone.
Your phone leaves the 3-way conference but the remaining parties are still connected to the conference.

Ending Calls
IP Phone UI

To end a call, you first need to connect or reconnect to the call if not already connected (for example, if your caller is on hold).
Press or the line/call appearance key of the active call to end the call. If connected through the handset, you can
also place the handset back on hook to end the call.

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Managing Calls
The 9143i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your
business and personal contacts.
These features include:
• Directory List
• Callers List
• Call Forwarding
• Missed Calls Indicator
• Voicemail

Directory List
The Directory List is your personal phone book, conveniently stored within your phone. You can enter up to 200 entries
into the 9143i Directory by adding them manually, or by saving the number and name from other lists stored on your
phone. You can also dial directly from a directory entry. Each entry can contain a maximum of 16 letters and numbers.
On the 9143i, you access the Directory by pressing the Directory Key.

Accessing Your Directory

IP Phone UI

Use the following procedure to access your Directory List. Use the following illustration as a reference.

Options

Directory
Directory
Save
Key
Delete

Conf

Xfer
1 2 ABC 3 DEF

4 GHI 5 JKL 6 MNO L3

7 PQRS 8 TUV 9 WXYZ L2

L1

* 0 #

Mute

1. Press the Directory Key. The directory displays the number of entries in your list. If the Directory list is empty, "Directory
Empty/Use Save to add" is displayed.

Directory empty
Use Save to add

2. You can access entries by pressing 2 and 5 to scroll through the list.
3. To search for an entry by name, press the dial pad number corresponding to the first letter of the name (for example,
press 7 for the letter P). Continue to press the dial pad number to access other letters on the same key (for example,
press 7 three times for R). If there are multiple entries under the same letter, you can use 2 and 5 to scroll through
the list, or continue to press the next letters of the name to find a better match.

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4. To dial the displayed number press Mute

or just lift the handset or press any Line Key.
5. Press the Directory Key to cancel.

Sorting Entries and Quick Search Feature

You can also sort multiple numbers according to preference and perform a quick-search feature that allows you to enter
the first letter that corresponds to a name in the Directory to find specific line items. The phone displays the first name
with this letter.
Notes:
The quick-search feature in the Directory List works only when the Directory is first accessed.

Managing the Directory List

From the Directory List in the IP Phone UI, you can perform the following:
• “Adding a New Entry to the Directory List” (page 97)
• “Editing an Entry in the Directory List” (page 99)
• “Deleting an Entry from the Directory List” (page 100)
• “Saving an Entry to the Directory List” (page 101)

Adding a New Entry to the Directory List

IP Phone UI

Use the following procedures to add a new entry to the Directory List. Use the following illustration as a reference.

Options

Directory
Directory
Save
Key
Delete Save Key
Conf Delete Key
Xfer
1 2 ABC 3 DEF

4 GHI 5 JKL 6 MNO L3

7 PQRS 8 TUV 9 WXYZ L2

L1

* 0 #

Mute

Notes:
1. Use the 3 Key when required for backspacing.
2. You can exit the entry process any time by pressing the key.

1. Press the Directory Key.

2. Press Save (Key 1).
The "Enter Number" prompt displays.
3. Enter a phone number using the numbers on the keypad and press Save. To backspace and erase a mistake, press 3
or press the Delete Key.
The "Press 1st letter to enter name" prompt displays.

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4. Enter a name to associate with the phone number you just entered, and press Save. Use the keypad to select the
letters. Continue to press the number key to access the next letter for that key (for example, press 2 three times to
access C). Press 4 to move to the next space, or wait a moment and the cursor automatically advances. To insert a
space between letters, press 4. To backspace and erase a mistake, press 3 or press the Delete Key.
The "Line" prompt displays. The default is Line 1.
5. If you want to save the new Directory entry to use Line 1, press Save to save the new entry to the Directory List.
If you want the new entry to use a different line, use the 2 key to select a different Line and press Save.
The new entry you added is saved to the Directory List.

Saved: Directory
John Burns

Adding an Entry to the Directory List from the Save Key

You can also add a new entry to the Directory List from the Save Key (Key 1).
Notes:
1. Use the 3 Key when required for backspacing.
2. You can exit the entry process any time by pressing the key or the Directory Key.

1. Press the Save Key.

The "Save to?" prompt displays.
2. Press the Directory Key.
The "Enter Number" prompt displays.
3. Enter a phone number using the numbers on the keypad and press Save. To backspace and erase a mistake, press 3
or press the Delete Key..
The "Press 1st letter to enter name" prompt displays.
4. Enter a name to associate with the phone number you just entered, and press Save. Use the keypad to select the
letters. Continue to press the number key to access the next letter for that key (for example, press 2 three times to
access C). Press 4 to move to the next space, or wait a moment and the cursor automatically advances. To insert a
space between letters, press 4. To backspace and erase a mistake, press 3 or press the Delete Key.
The "Line" prompt displays. The default is Line 1.
5. If you want to save the new Directory entry to use Line 1, press Save to save the new entry to the Directory List.
If you want the new entry to use a different line, use the 2 key to select a different Line and press Save.
The new entry you added is saved to the Directory List.

Saved: Directory
John Burns

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Editing an Entry in the Directory List

IP Phone UI

Use the following procedure to edit an entry in the Directory List. Use the following illustration as a reference.

Options

Directory
Directory
Save
Key
Delete Save Key
Conf

Xfer
1 2 ABC
3 DEF

4 GHI 5 JKL 6 MNO L3

7 PQRS
8 TUV
9 WXYZ L2

L1

* 0 #

Mute

1. Press the Directory Key.

2. Access the entry you want to edit by pressing the first letter of the name on the dial pad, or use 2 and 5 to scroll
through the list to find the name.

Press 1st letter

Use to view

3. To begin editing, press 3. Press 3 again to erase the numbers or letters to the left or use the dial pad to enter
additional digits or characters once you have saved the number.

: John Doe
2251
to edit L1
If you don't want to change the number or name just press the Directory Key or the Key at any time to exit.

4. Press the Save Key to finish.

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Deleting an Entry from the Directory List

IP Phone UI

You can delete a single entry from the Directory List, or you can delete all entries from the Directory List.
Use the following procedures to delete a single entry or all entries from the Directory List. Use the following illustration
as a reference.

Options

Directory
Directory
Save
Key
Delete

Conf Delete Key

Xfer
1 2 ABC
3 DEF

4 GHI 5 JKL 6 MNO L3

7 PQRS
8 TUV
9 WXYZ L2

L1

* 0 #

Mute

Delete a Single Entry

1. Press the Directory key.
2. Press 2 and 5 to find the entry you want to delete.
3. Press the Delete key.
The "DELETE again to erase this item" prompt displays.

DELETE again to
erase this item

4. Press the Delete Key again at the prompt to erase the entry.

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Delete All Entries

1. Press the Directory key.
2. Press the Delete key.
The "DELETE again to erase all items" prompt displays.

DELETE again to
erase all items

3. Press the Delete key again to erase all entries from the Directory List.
The "Directory empty" prompt displays.

Directory empty
Use Save to add

Saving an Entry to the Directory List

You can save entries (names and numbers) from other sources to your Directory using any of the following methods:
• Saving from the Caller List
• Saving from the Redial List

Saving from the Callers List

IP Phone UI

Use the following procedure to save names/numbers from the Callers List to the Directory. Use the following illustration as
a reference.

Options

Directory
Directory
Save
Key
Delete Save Key
Conf
Callers List Key
Xfer
1 2 ABC
3 DEF

4 GHI 5 JKL 6 MNO L3

7 PQRS
8 TUV
9 WXYZ L2

L1

* 0 #

Mute

1. Press the Callers List key.

2. From the Callers List, scroll through the list to find the name and number that you want to save to your directory.
3. Press the Save key.
4. Press the Directory key to save the number you selected to the Directory List. If the name is displayed with the number,
both are saved to the directory. If no name is displayed, you can enter the name using the dial pad.

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Saving from the Redial List

IP Phone UI

Use the following procedure to save names/numbers from the Redial List to the Directory. Use the following illustration
as a reference.

Options

Directory
Directory
Save
Key
Delete Save Key
Conf

Xfer
1 2 ABC 3 DEF

4 GHI 5 JKL 6 MNO L3

Redial Key
7 PQRS 8 TUV 9 WXYZ L2

L1

* 0 #

Mute

1. Press the Redial List Key ( ).

2. From the Redial List, scroll through the list to find the name and number that you want to save to your directory.
3. Press the Save Key.
4. Press the Directory Key to save the number you selected to the Directory List. If the name is displayed with the number,
both are saved to the directory. If no name is displayed, you can enter the name using the dial pad.

Downloading the Directory List to Your PC

You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC
in comma-separated value (CSV) format.
You can use any spreadsheet application to open the file for viewing. The following is an example of a Directory List in a
spreadsheet application. The file displays the name, phone number, and line number for each Directory entry.

Note:
Your System Administrator can populate your IP phone Directory List with server directory files. Contact your System
Administrator for more details.

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Download the Directory List

Use the following procedure to download the Directory List to your PC using the Aastra Web UI.

Aastra Web UI

1. Click on Operation->Directory.

2. In the Directory List field, click on Save As.

A File Download message displays.
3. Click OK.
4. Enter the location on your computer where you want to download the Directory List and click SAVE.
The callerslist.csv file downloads to your computer.
5. Use a spreadsheet application to open and view the Directory List.

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Callers List
The Callers list is a stored log of your incoming calls. The 9143i IP Phone stores information for up to 200 incoming calls in
the Callers list.
The Callers List Key is located on the front panel keys.

Options

Directory

Save

Delete

Conf
Callers List Key
Xfer
1 2 ABC 3 DEF

4 GHI
5 JKL
6 MNO L3

7 PQRS 8 TUV 9 WXYZ L2

L1

* 0 #

Mute

Note:
Your System Administrator can create a custom Callers List XML application allowing you to access the Callers List via
an XML Key instead of the Callers List Key. This allows you to configure the Callers List Key with other functions if
required. Contact your System Administrator for more information.
Your phone logs the number and name (if available) of the caller, when they last called, and the number of times they
tried to reach you. When the Callers list is full, the oldest call records are deleted to accommodate the information of new
callers.
If the phone number of an incoming or outgoing call matches a number that you have programmed with a name in a
programmable key or in the Directory List, the Callers List displays the name and number.
The display shows you how many callers have been added to the list since you last checked it.

Callers List Screen Display

Display Item Description

450-349-0438 Indicates you have returned the call from the Callers list.

N MAR 04 3:30pm 2x "N" indicates a new call.

XX New Callers When you’re not on the telephone and not in the Callers list,
the display shows you how many callers have been added to
the list since you last checked it.

Indicates an unanswered call in the Callers list.

Indicates an answered call in the Callers list.

Indicates a Call Waiting call in the Callers list.

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Display Item Description

Indicates an incoming Call Waiting call.

John Burns "2x" indicates this caller has called twice. The display shows
9054550055 the date and time of the last call from that caller.
Jun 8 2:41pm 2X

You can view, scroll, and delete line items in the Callers List from the IP phone UI. You can also directly dial from a displayed
line item in the Callers List.

Accessing the Callers List

IP Phone UI

Use the following procedure to access the Callers List. Use the following illustration as a reference.

Options

Directory

Save

Delete

Conf
Callers List Key
Xfer
1 2 ABC 3 DEF

4 GHI 5 JKL 6 MNO L3

7 PQRS
8 TUV
9 WXYZ L2

L1

* 0 #

Mute
Handsfree Key

1. Press the Callers List Key. Press 2 and 5 to move through the Callers list. Press 2 to see the most recent call, or 5
to see the oldest call on your list.
2. To dial the displayed number just press or lift the Handset or press any line keys.
3. Press the Callers List Key to cancel.

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Editing Entries in the Callers List

Important!
The Callers List does not save changes. Editing in the Callers List is generally used if you plan to call the number and
need to add a prefix or if you want to edit the name and/or number of a Callers List record before saving it to the Direc-
tory.
In the Callers List, if a dial pad key is pressed when a number and/or a name is displayed, the cursor automatically adds
the digit at the left side of the number to enable the entry of the prefix.

IP Phone UI

Use the following procedure to edit the Callers List. Use the following illustration as a reference.

Options

Directory

Save

Delete

Conf
Callers List Key
Xfer
1 2 ABC
3 DEF

4 GHI 5 JKL 6 MNO L3

7 PQRS
8 TUV
9 WXYZ L2

L1

* 0 #

Mute
Handsfree Key

1. Press the Callers List Key.

2. Press 2 and 5 to find the entry you want to edit. Press 2 to view the most recent call, or 5 to see the oldest call on
your list.
3. Press any key on the dial pad to begin editing.
Note:
A number/symbol will be entered in the number field corresponding to the dialpad key you pressed. This
number/symbol can be deleted by pressing 3 if required.
4. Edit the number field using the respective keys on the dialpad.
Notes:
• Pressing 4 will delete a character to the right of the cursor while pressing 3 will delete a character to the left of
the cursor.
• To dial the displayed number press , or just lift the handset, or press any line keys.
5. Press 5 to switch the focus to the name field.
6. Edit the name field using the respective keys on the dialpad.
Notes:
• Pressing 4 will delete a character to the right of the cursor while pressing 3 will delete a character to the left of
the cursor.
• To save the edited record to the Directory, press the Save key and then the Directory key.

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Deleting Entries From the Callers List

You can delete individual items from the Callers List, or you can delete all items in the Callers List.

IP Phone UI

Use the following procedure to delete an individual item from the Callers List. Use the following illustration as a reference.

Options

Directory

Save

Delete Delete Key

Conf
Callers List Key
Xfer
1 2 ABC 3 DEF

4 GHI 5 JKL 6 MNO L3

7 PQRS
8 TUV
9 WXYZ L2

L1

* 0 #

Mute

1. Press the Callers List Key.

2. Press 2 and 5 to find the item you want to delete.
3. Press the Delete Key.
4. Press the Delete Key again at the prompt to erase the item.

IP Phone UI
Use the following procedure to delete all items from the Callers List.
1. Press the Callers List Key.
2. Press the Delete Key.
3. Press the Delete Key again at the prompt to erase all items.

Downloading the Callers List to Your PC

You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the
phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
You can use any spreadsheet application to open the file for viewing. The following is an example of a Callers List in a
spreadsheet application. This file displays the name, phone number, and the line that the call came in on.

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Download the Callers List

Use the following procedure to download the Callers List to your PC using the Aastra Web UI.

Aastra Web UI

1. Click on Operation->Directory.

2. In the Callers List field, click on Save As.

A File Download message displays.
3. Click OK.
4. Enter the location on your computer where you want to download the Callers List and click SAVE.
The callerslist.csv file downloads to your computer.
5. Use a spreadsheet application to open and view the Callers List.

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Account Configuration (DND and Call Forwarding)

The 9143i has a feature that allows you to configure “Do Not Disturb” (DND) and “call forwarding” (CFWD) for multiple
accounts on the phone. You can set specific modes for the way you want the phone to handle DND and CFWD. The three
modes you can set on the phone for these features are:
• Account
• Phone
• Custom
The following paragraphs describe account-based DND and CFWD:
• DND Account-Based Configuration
• Call Forward Account-Based Configuration

DND Account-Based Configuration

"Do Not Disturb" (DND) is a feature on the phone that prevents the phone from ringing and receiving incoming calls.
When DND is enabled with "call forwarding" (CFWD), any incoming calls can be call forwarded to voicemail or another
number. See "“Call Forward Account-Based Configuration”" on page 113 for more information about call forwarding to
other numbers.
On the 9143i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three
modes for DND using the Aastra Web UI at the path, Basic Settings->Preferences->General->DND Key Mode: Account,
Phone (default), and Custom. DND performs according to the mode you set.
You can then configure a DND key on the phone using the Aastra Web UI at the path, Operation->Programmable Keys.
You can enable and disable DND by toggling the key, or by setting DND for a specific account at the path,
Basic Settings->Account Configuration. Once you enable DND, "DND" displays on the LCD for the applicable account.

1 Screenname1
DND On
Jan 1 12:96

Note:
If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the
mode was set to “Phone”.
The following describes the key behavior for each DND mode.
• Account - DND key toggles the account in focus on the IP Phone UI, to ON or OFF if DND enabled for that account.
• Phone - (default) DND key toggles all accounts on the phone to ON or OFF.
• Custom - DND key displays custom screens on the IP Phone UI. User can select whether to enable/disable DND per
account, enable DND on all accounts, or disable DND on all accounts.
The following table describes the key and Message Waiting Indicator (MWI) LEDs when you enable DND on the IP Phone.
Key LED Behavior for All Modes MWI LED Behavior for All Modes

DND key LED RED if current account in focus has DND ON. MWI LED ON if current account in focus has DND ON.
DND key LED OFF when current account in focus has DND disabled. MWI LED OFF if current account in focus has DND OFF.

Note:
If you make changes to the configuration for DND via the IP Phone UI, you must refresh the Aastra Web UI screen to see
the changes.

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Configuring a DND Key

To configure a DND key, see the section, “Do Not Disturb (DND) Key” on page 52.
Note:
If there is no DND key configured or if it is removed, DND is disabled on the IP Phone.

Configuring DND Using the Aastra Web UI

Aastra Web UI

Use the following procedure to configure DND using the Aastra Web UI.
1. Click on Basic Settings->Preferences->General.

2. In the “DND Key Mode” field, select a “Do Not Disturb” (DND) mode to use on the phone. Valid values are: Account,
Phone (default), Custom. Default is Phone.
• account Sets DND for a specific account. DND key toggles the account in focus on the phone to ON or OFF.
• phone (default) Sets DND ON for all accounts on the phone. DND key toggles all accounts on the phone to ON or OFF.
• custom Sets the phone to display custom screens after pressing the DND key, that list the account(s) on the phone.
The user can select a specific account for DND, turn DND ON for all accounts, or turn DND OFF for all accounts.
Notes:
1. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as
if the mode was set to “Phone”.
2. Using the Aastra Web UI, if you change the DND Key Mode to “phone”, all accounts synchronize to the current set-
ting of Account 1.
3. Click Save Settings. The changes takes effect immediately without a reboot.

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4. Click on Basic Settings->Account Configuration.

5. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box.
Notes:
1. If you selected “Account” or “Custom” mode in step 2, you can enable/disable each account or all accounts as
applicable. If you selected “Phone” mode, the first account allows you to change the DND status for all accounts.

2. Number and name of accounts that display to this screen are dependant on the number and name of accounts con-
figured on the phone. In the screen in step 4, Screenname1 is configured on Line 1, Screenname2 is configured on
Line 2, and Screenname3 is configured on Line 3. Only your Administrator can create accounts for your phone. Con-
tact your Administrator for more information.
6. Click Save Settings. The changes takes affect immediately without a reboot.

Using DND Modes via the IP Phone UI

After you add a DND key to your phone, you can toggle the DND state using this key on the phone. Use the following pro-
cedure to enable/disable DND on the IP Phone.

IP Phone UI

The following procedures assume you have already configured a DND key AND assumes there are three accounts config-
ured on the phone.
Notes:
1. If there is no DND key configured or if it is removed, DND is disabled on the IP Phone.
2. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if
the mode was set to “Phone”.
3. Using the Aastra Web UI, if you change the DND key mode to “phone”, all accounts synchronize to the current setting
of Account 1.

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DND in Account Mode

1. With the account in focus on the IP Phone UI, press the DND key to toggle DND ON or OFF for the account.
2. Use the RIGHT and LEFT arrow keys to scroll through each account.

1 Screenname1 2 Screenname2
DND On
Jan 1 12:96 Jan 1 12:96

3 Screenname3
DND On
Jan 1 12:96

In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone.
Only Screenname1 and 3 have DND ON. Screenname 2 has DND OFF.

DND in Phone Mode (Default)

1. Press the DND key to toggle DND ON or OFF for all accounts on the phone. Toggling to ON enables DND on all accounts
on the phone. Toggling to OFF disables DND on all accounts on the phone.
2. Use the RIGHT and LEFT arrow keys to scroll through each account.

1 Screenname1 2 Screenname2
DND On DND On
Jan 1 12:96 Jan 1 12:96

3 Screenname3
DND On
Jan 1 12:96

In the above example, toggling Screenname1 to DND ON, enabled DND for Screenname2 and 3 also.

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DND in Custom Mode

1. Press the DND key on the phone. The screen displays a list of the accounts on the phone and allows you to enable/dis-
able a specific account or all accounts.
2. Use the UP and DOWN arrow keys to scroll through the accounts.

DND
1. Screenname1 
Done Change DND
4. All Off
Done Set
DND
2. Screenname2 X
Done Change DND
5. All On
Done Set
DND
3. Screenname3 
Done Change

In the above example, Screenname1 and 3 have DND ON as indicated by a check mark (). Screenname2 has DND
off as indicated by an X. Items 4 and 5 allow you to disable or enable DND on all accounts, respectively.
3. Use the CHANGE key to enable or disable DND for a specific account.
4. Use the SET key to enable/disable DND for all accounts.
5. After making the change, press DONE and then Confirm (#) to save the change. Pressing Cancel (0) cancels the
attempted change. The following screen displays after pressing a DONE key:

Apply Changes?
0 Cancel
# Confirm

Call Forward Account-Based Configuration

Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination.
On the 9143i, you can set Call Forward (CFWD) on the phone-side for a specific account or for all accounts on the phone.
You can set three modes for CFWD using the Aastra Web UI at the path, Basic Settings->Preferences->General->Call Forward
Key Mode:
• Account (default)
• Phone
• Custom
CFWD performs according to the mode you set.
You can configure CFWD using the Aastra Web UI at the path, Basic Settings->Account Configuration, OR you can config-
ure CFWD using the IP Phone UI at the path, Options->Call Forward.
Using the Aastra Web UI at the path, Operation->Programmable Keys, you can also configure a CFWD key on the phone
to use as a shortcut for accessing the CFWD menu on the phone.
The following describes the behavior for each CFWD mode.
• Account - (default) The account mode allows you to configure CFWD on a per account basis. Pressing a configured
CFWD key applies to the account in focus.
• Phone - The Phone mode allows you to set the same CFWD configuration for all accounts (All, Busy, and/or No Answer).
When you configure the initial account, the phone applies the configuration to all other accounts. (In the Aastra Web UI,
only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using
the Aastra Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
• Custom - The Custom mode allows you to configure CFWD for a specific account or all accounts. You can configure a
specific mode (All, Busy, and/or No Answer) for each account independently or all accounts. On the 9143i, you can set all

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accounts to ALL On or ALL Off.

Note:
If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the
mode was set to “Phone”.
You can enable different CFWD rules/modes independently (for example, you can set different phone numbers for Busy,
All, and NoAns modes and then turn them on/off individually).
The following table describes the key and Message Waiting Indicator (MWI) LEDs when you enable CFWD on the IP
Phone.
Key LED Behavior for All Modes MWI LED Behavior for All Modes

CFWD key LED RED if any CFWD mode is enabled for the account in MWI LED ON if any CFWD mode is enabled for the account in focus.
focus. MWI LED OFF if all CFWD modes are disabled for the account in focus.
CFWD key LED OFF if all CFWD modes are disabled for the account in
focus.

Note:
If you make changes to the configuration for CFWD via the IP Phone UI, you must refresh the Aastra Web UI screen to
see the changes.

Configuring CFWD Using the Aastra Web UI

Aastra Web UI

Use the following procedure to configure CFWD using the Aastra Web UI.
1. Click on Basic Settings->Preferences->General.

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2. In the “Call Forward Key Mode” field, select a call forward mode to use on the phone. Valid values are: Account, Phone,
Custom. Default is Account.
• Account - (default) The account mode allows you to configure CFWD on a per account basis. Pressing a configured
CFWD key applies to the account in focus.
• Phone - The Phone mode allows you to set the same CFWD configuration for all accounts (All, Busy, and/or No
Answer). When you configure the initial account, the phone applies the configuration to all other accounts. (In the
Aastra Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same
configuration.) Using the Aastra Web UI, if you make changes to that initial account, the changes apply to all
accounts on the phone.
• Custom - The Custom mode allows you to configure CFWD for a specific account or all accounts. You can configure
a specific state (All, Busy, and/or No Answer) for each account independently or all accounts. On the 9143i, you can
set all accounts to ALL On or ALL Off.
Note:
If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if
the mode was set to “Phone”.
3. Click Save Settings.
The changes takes affect immediately without a reboot.
4. Click on Basic Settings->Account Configuration.

The illustration above shows 2 accounts configured on the phone. Accounts must be set up by your System Admin-
istrator.
5. For each account, enable the CFWD state by placing a check mark in one or more of the following “State” fields:
• All
• Busy
• No Answer
The “All” option forwards all incoming calls for this account to the specified phone number regardless of the state of
the phone. The phone can be in the Busy or No Answer states, or can be in the idle state. The phone still forwards all
calls to the specified number.
The “Busy” option call forwards incoming calls only if the account is in the busy state. The calls are forwarded to the
specified phone number.
The “No Answer” option call forwards incoming calls only if the account rings but is not answered in the defined
number of rings. The call gets forwarded to the specified number.
Note:
You can use the “Busy” and “No Answer” states together using different forwarding phone numbers. If these states
are enabled for an account (the “All” state is disabled), and the phone is in the busy state when a call comes in, the
phone can forward the call to the specified phone number (for example, voicemail). If there is no answer on the
phone after the specified number of rings, the phone can forward the call to a different specified number, such as a
cell phone number.

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6. For each account, in the “Number” field, enter the phone number for which you want the incoming calls to forward
to if the phone is in the specified state.
If using the “Account” mode or “Custom” mode, you can enter different phone numbers for each account.
Notes:
1. If you selected “Account” mode in step 5, you can enable/disable each account or all accounts as applicable. You
can enter different phone number for each enabled state.

If you selected “Custom” mode, you can enable/disable each account or all accounts as applicable. You can enter dif-
ferent phone numbers for each enabled state.

If you selected “Phone” mode, all accounts are set to the same CFWD configuration (All, Busy, and/or No Answer) as
Account 1 on the phone. (In the Aastra Web UI, only Account 1 is enabled. All other accounts are grayed out but use
the same configuration as Account 1.)

Using the Aastra Web UI, if you make changes to Account 1, the changes apply to all accounts on the phone. Using the
IP Phone UI, if you make changes to any other account other then Account 1, the changes also apply to all accounts
on the phone. When enabling a CFWD state, you must specify a phone number for the phone to CFWD to. The
number you specify applies to all accounts of the same mode.

2. Number and name of accounts that display to this screen are dependant on the number and name of accounts con-
figured on the phone. In the screen in step 7, Screenname1 is configured on Line 1, Screenname2 is configured on
Line 2, and Screenname 3 is configured on Line 3. The name for the account is specified by your System Administrator.
Contact your System Administrator for more information.
7. For the "No Answer" state, in the “No. Rings” field, enter the number of times that the account rings before forwarding
the call to the specified number. Valid values are 1 through 20. Default is 1.
When using the “Account” mode or “Custom” mode, you can enter a different number of rings for each account. If
you use the Aastra Web UI to change the Call Forward Key Mode to “Phone”, all accounts synchronize to Account 1.
8. (Optional) You can configure a Call Forward key on your phone to access the Call Forward menus if desired. You can
also access the Call Forward menu from the IP Phone UI at the path, Options->Call Forward. To create a Call Forward
key, see “Call Forward Key” on page 68.
9. Click Save Settings.
The changes takes affect immediately without a reboot.

Using CFWD via the IP Phone UI

Once CFWD is enabled on your phone, you can access and change the configuration using the IP Phone UI or the Aastra
Web UI. You can access the CFWD menus by pressing a pre-configured Call Forward key, or by selecting Options->Call
Forward from the IP Phone UI.
The following procedure assumes you have already configured a CFWD key AND assumes there are three accounts con-
figured on the phone.
Notes:
• If there is no CFWD key configured on the phone or it is removed, you can still enable CFWD via the IP Phone UI at the
path Options->Call Forward.
• If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if
the mode was set to “Phone”
• Using the Aastra Web UI, if you change the CFWD key mode to “Phone”, all accounts synchronize to the current set-
ting of Account 1.

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CFWD in Account Mode

1. Use the RIGHT and LEFT arrow keys to scroll through each account.

1 Screenname1 2 Screenname2 3 Screenname3

CFWD All CFWD Busy
Jan 1 12:96 Jan 1 12:96 Jan 1 12:96

In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone.
Screenname1 has “CFWD All” enabled, Screenname 2 has CFWD disabled as indicated by no message displayed, and
Screenname3 has “CFWD Busy” enabled.
2. Press the Call Forward key. The Call Forward Mode screen displays. Use the UP and DOWN arrow keys to scroll through
each state type.

Cfwd Mode
1. All 
Indicates Done Change
CFWD Enabled Cfwd Mode
4. All Off
Done Set
Indicates Cfwd Mode
2. Busy !
no CFWD Done Change
phone number Cfwd Mode
5. All On
configured Done Set
Cfwd Mode
3. NoAns X
Indicates Done Change
CFWD Disabled
In the above example, CFWD All is enabled as indicated by a check mark (), CFWD Busy is enabled but no call forward
phone number configured as indicated by a !, and CFWD NoAns is disabled, as indicated by an X.
3. Select a state for the account(s) in focus using the UP and DOWN arrow keys.
You can enable/disable any or all of the following states for an account:
• All - Enables CFWD All for an account and forwards all incoming calls for that account, to the specified number.
• Busy - Enables CFWD Busy for an account and forwards incoming calls to a specified number if DND has been
enabled for that account OR if the account is currently engaged in another call.
• No Answer - Enables CFWD NoAns for an account and forwards incoming calls to a specified number if the call
has not been answered for the specified number of rings.
Note:
If CFWD All AND CFWD Busy AND CFWD NoAns are all enabled (and/or if the account has DND enabled), the CFWD
All settings take precedence over CFWD Busy and CFWD NoAns.
You can also use the following keys if required:
• All Off - Disables all CFWD states for the current account in focus.
• All On - Enables all CFWD states for the current account in focus.
4. Press the CHANGE key for the state you selected in step 3. Scroll to the CFWD State screen. This displays the current
state of the mode you selected. In the following example, the CFWD All state is ON.

Cfwd State
1. Cfwd All On 
CFWD State Screen Use to view Next Set
Change

1. Cfwd State Cfwd State

On Off
Done Change Next Set

5. Press the CHANGE key in the CFWD State screen. Press NEXT to toggle the state of the CFWD mode ON or OFF. In the
example in Step 4, you press NEXT to change the option to OFF.
6. Press SET to save the change.

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7. In the CFWD State screen, press the DOWN arrow key to scroll to the CFWD Number screen and press CHANGE.

1. Cfwd All
Use to view

1. Cfwd State
On
Done Change
CFWD Number Screen
2. Cfwd Number Change Cfwd Number
__
Done Change Cancel Set

8. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call
comes into the phone, it forwards the call to the number you specify.
9. Press SET to save the change.
10. For the CFWD No Answer state, In the CFWD Number screen, press the DOWN arrow key to scroll to the CFWD No.
Rings screen and press CHANGE.

1. Cfwd NoAns
Use to view

1. Cfwd State
On
Done Change

2. Cfwd Number

CFWD No. Rings Screen Done Change

3. No. Rings Change No. Rings

1 
Done Change Next Set

11. Press NEXT to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1
to 20. Default is 1.
When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number
of times you specify in the No. Rings screen, and then forwards the call if there is no answer.
12. Press SET to save the change.
13. Press DONE to save CFWD All Number, CFWD All State, CFWD Busy Number, CFWD Busy State, CFWD No Answer
Number, CFWD No Answer State, CFWD No Answer Rings.
Each time you press DONE, the following “Apply Changes” screen displays.

Apply Changes?
0 Cancel
# Confirm

14. Press # to confirm the change(s) each time the “Apply Changes” screen displays. All changes are saved to the phone.

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CFWD in Phone Mode

1. Use the RIGHT and LEFT arrow keys to scroll through each account.

1 Screenname1 2 Screenname2 3 Screenname3

CFWD All CFWD All CFWD All
Jan 1 12:96 Jan 1 12:96 Jan 1 12:96

In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone.
All three accounts have CFWD enabled as indicated by the “CFWD All” message.
Note:
In ”Phone” mode, when you change the call forward configuration for an account, the change applies to all
accounts.
2. Press the Call Forward key. The Call Forward menu displays. Use the UP and DOWN arrow keys to scroll through
each state type.
Cfwd Mode
Indicates 1. All 
Done Change
CFWD ALL
enabled
Cfwd Mode
2. Busy !
Indicates Done Change
no CFWD
phone number Cfwd Mode
configured for 3. NoAns 
Done Change
Busy
Cfwd Mode
Indicates 4. All Off
CFWD NoAns Done Set
enabled
Cfwd Mode
5. All On
Done Set

In the above example, the account has CFWD All and CFWD NoAns enabled as indicated by a check mark (). The
CFWD Busy setting is enabled but no call forward phone number is configured as indicated by a !.
3. Select a state using the UP and DOWN arrow keys.
You can enable/disable a specific account on the phone with any or all of the following states. However, the config-
uration you set will apply to all accounts on the phone.
• All - Enables CFWD All on the phone and forwards all incoming calls to the specified number.
• Busy - Enables CFWD Busy on the phone and forwards incoming calls to a specified number if DND has been
enabled OR if the phone is currently engaged in another call.
• No Answer - Enables CFWD NoAns on the phone and forwards incoming calls to a specified number if the call
has not been answered for the specified number of rings.
Note:
If CFWD All AND CFWD Busy AND CFWD NoAns are all enabled (and/or if the account has DND enabled), the
CFWD All settings take precedence over CFWD Busy and CFWD NoAns.
You can also use the following keys if required:
• All Off - Disables all CFWD states for the phone.
• All On - Enables all CFWD states for the phone.
Note:
In “Phone” mode, the initial configuration you set for an account applies to all the accounts on the phone.

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4. Press the CHANGE key for the mode you selected in Step 2. Scroll to the CFWD State screen. This screen displays
the current state of the mode you selected. In the following example, the CFWD All state is ON.

Cfwd State
1. Cfwd All On 
Use to view Next Set

Change
CFWD State 1. Cfwd State Cfwd State
On Off
Screen Done Change Next Set

5. Press the CHANGE key in the CFWD State screen. Press NEXT to toggle the state of the CFWD state ON or OFF. In
the example in Step 4, you press NEXT to change the option to OFF.
6. Press the SET key to save the change.
7. In the CFWD State screen, press the DOWN arrow key to scroll to the CFWD Number screen and press CHANGE

1. Cfwd All
Use to view

1. Cfwd State
On
Done Change

CFWD Number
2. Cfwd Number Change Cfwd Number
Screen __
Done Change Cancel Set

8. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call
comes into the phone, it forwards the call to the number you specify.
9. Press SET to save the change.
10. For the CFWD No Answer state, in the CFWD Number screen, press the DOWN arrow key to scroll to the CFWD No.
Rings screen and press CHANGE.

1. Cfwd NoAns
Use to view

1. Cfwd State
On
Done Change

2. Cfwd Number

Done Change

3. No. Rings Change No. Rings

CFWD No. 1 
Rings Screen Done Change Next Set

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11. Press the NEXT key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid
values are 1 to 20. Default is 1.
When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number
of times you specify in the No. Rings screen, and then forwards the call.
12. Press SET to save the change.
13. Press DONE to save CFWD All Number, CFWD All State, CFWD Busy Number, CFWD Busy State, CFWD No Answer
Number, CFWD No Answer State, CFWD No Answer Rings.
Each time you press DONE, the following “Apply Changes” screen displays.

Apply Changes?
0 Cancel
# Confirm

14. Press # to confirm the change(s) each time the “Apply Changes” screen displays.
All the same changes are saved to all accounts on the phone.

CFWD in Custom Mode

1. Use the RIGHT and LEFT arrow keys to scroll through each account.

1 Screenname1 2 Screenname2 3 Screenname3

CFWD All CFWD Busy CFWD NoAns
Jan 1 12:96 Jan 1 12:96 Jan 1 12:96

In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone.
All three accounts have CFWD enabled as indicated by the “CFWD All”, “CFWD Busy”, and “CFWD NoAns” messages.
Press the Call Forward key. The CFWD Account screens display. Use the UP and DOWN arrow keys to scroll through
each account.

Call Forward
1. Screenname1 
Done Change

Call Forward
Indicates 2. Screenname2 X
CFWD Enabled Done Change

Indicates Call Forward

3. Screenname3 !
CFWD Disabled Done Change

Indicates Call Forward

no CFWD phone 4. All Off
Done Set
number
configured
Call Forward
5. All On
Done Set

In the above example, Screenname1 has one or more CFWD states enabled as indicated by a check mark ().
Screenname2 has one or more CFWD states disabled as indicated by an X. Screenname3 has one or more CFWD
states configured but a specific state has no call forward phone number configured as indicated by a !. Items 4 and
5 allow you to disable or enable CFWD on all accounts, respectively.

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2. Select an account to configure. Press the CHANGE key. The CFWD Mode screen displays. Use the UP and DOWN
arrow keys to scroll through each state screen.

Cfwd Mode
1. All 
Done Change
Indicates
CFWD All
enabled Cfwd Mode
2. Busy !
Done Change
Indicates
no CFWD
phone number Cfwd Mode
3. NoAns 
configured for Change
Done
Busy

Indicates Cfwd Mode

4. All Off
CFWD NoAns Done Set
enabled
Cfwd Mode
5. All On
Done Set

In the above example, the account has CFWD All and CFWD NoAns enabled as indicated by a check mark (). The
CFWD Busy setting is enabled for the account but has no call forward phone number configured as indicated by a !.
3. Select a state for the account(s) in focus using the UP and DOWN arrow keys.
You can enable/disable any or all of the following states for a specific account or for all accounts (with individual
configurations):
• All - Enables CFWD All for an account and forwards all incoming calls for that account, to the specified number.
The phone number can be different between accounts.
• Busy - Enables CFWD Busy for an account and forwards incoming calls to a specified number if DND has been
enabled for that account OR if that account is currently engaged in another call. The phone number can be
different between accounts.
• No Answer - Enables CFWD NoAns for an account and forwards incoming calls to a specified number if the call
has not been answered for a specified number of rings. The phone number can be different between accounts.
Note:
If CFWD All AND CFWD Busy AND CFWD NoAns are all enabled (and/or if the account has DND enabled), the
CFWD All settings take precedence over CFWD Busy and CFWD NoAns.
You can also use the following keys if required:
• All Off - Disables all CFWD states for the current account in focus or all accounts.
• All On - Enables all CFWD states for the current account in focus or all accounts.
4. Press the CHANGE key for the mode you selected in step 2. Scroll to the CFWD State screen. This displays the current
state of the mode you selected. In the following example, the CFWD All state is ON.

Cfwd State
1. Cfwd All On 
Use to view Next Set
Change

CFWD State 1. Cfwd State Cfwd State

Screen On Off
Done Change Next Set

5. Press the CHANGE key in the CFWD State screen. Press NEXT to toggle the state of the CFWD state ON or OFF. In
the example in Step 4, you press NEXT to change the option to OFF.
6. Press the SET key to save the change.

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7. In the CFWD State screen, press the DOWN arrow key to scroll to the CFWD Number screen and press CHANGE.

1. Cfwd All
Use to view

1. Cfwd State
On
Done Change

CFWD Number 2. Cfwd Number Change Cfwd Number

Screen __
Done Change Cancel Set

8. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call
comes into the phone, it forwards the call to the number you specify.
9. Press SET to save the change.
10. For the CFWD No Answer state, in the CFWD Number screen, press the DOWN arrow key to scroll to the CFWD No.
Rings screen and press CHANGE.

1. Cfwd NoAns
Use to view

1. Cfwd State
On
Done Change

2. Cfwd Number

Done Change

3. No. Rings Change No. Rings

CFWD No. 1 
Rings Screen Done Change Next Set

11. Press the NEXT key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid
values are 1 to 20. Default is 1.
When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number
of times you specify in the No. Rings screen, and then forwards the call.
12. Press SET to save the change.
13. Press DONE to save CFWD All Number, CFWD All State, CFWD Busy Number, CFWD Busy State, CFWD No Answer
Number, CFWD No Answer State, CFWD No Answer Rings.
Each time you press DONE, the following “Apply Changes” screen displays.

Apply Changes?
0 Cancel
# Confirm

14. Press # to confirm the change(s) each time the “Apply Changes” screen displays.
All changes are saved to the phone for all accounts.

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Missed Calls Indicator

The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone. This feature is
accessible from the IP phone UI only.
The number of calls that have not been answered increment on the phone’s idle screen as "<number> New Calls". As
the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List.
The user can access the Callers List and clear the call from the list. Once the user accesses the Callers List, the "<number>
New Calls" on the idle screen is cleared.

Accessing and Clearing Missed Calls

IP Phone UI

Use the following procedure to access and clear missed calls from the Callers List. Once you display the Callers List, the
"<number> New Calls" indicator clears. Use the following illustration as a reference.

Options

Directory

Save

Delete

Conf
Callers List Key
Xfer
1 2 ABC 3 DEF

4 GHI
5 JKL
6 MNO L3

7 PQRS 8 TUV 9 WXYZ L2

L1

* 0 #

Mute

1. Press Callers List key on the phone.

2. Use the 2 and 5 keys to scroll through the line items in the Callers List to find the line items that have the b icon
with the receiver ON. These are the missed calls to the phone.
3. To clear a line item from the Callers List, select the line item you want to delete and press the Clear key.
The line item is deleted from the Callers List.

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Voicemail
The Voicemail feature on the 9143i IP phone allows you to use a line, configured with a phone number for dialing out, to
connect to a voicemail server.
For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number.
The Voicemail list displays a list of phone numbers assigned to the 9143i that have registered voicemail accounts associ-
ated with them.
Note:
The Voicemail list does not display the voicemail access number.
The phone displays up to 99 voicemail messages for an account even if the number of voicemails exceeds the limit.
Registered account numbers/URIs that exceed the length of the screen, either with or without the voicemail icon and the
message count, are truncated with an ellipse character at the end of the number/URI string.
The end of the Voicemail list displays the number of new voicemail messages (if any exist).
Contact your System Administrator for lines configured for Voicemail.

Using Voicemail

IP Phone UI

1. Press the key on the phone that your System Administrator set up to access voicemail. After pressing the key, the
phone dials to access the voicemail server.
2. Use the 2 and 5 keys to scroll through the line items in the Voicemail list.
3. When you have selected a line item, press the handsfree key, 4 Scroll Right key, or press a line key to make
an outgoing call using the voicemail access phone number associated with the line for which the voicemail account
is registered.

From a selected item in the Voicemail list, you can also lift the handset (go offhook) to make an outgoing call using the
voicemail access phone number.

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Additional Features
This section describes additional features you can use on the 9143i phone.

Display DTMF Digits

A feature on the IP phones allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP
phone when using the keypad to dial, or when dialing from a programmed key.
DTMF is the signal sent from the phone to the network that you generate when you press the phone’s touch keys. This is
also known as “touchtone” dialing. Each key you press on your phone generates two tones of specific frequencies. One
tone is generated from a high-frequency group of tones and the other from a low frequency group.
If you enable the Display DTMF Digits parameter, the digits you are dialing from the keypad or or from a programmable
key display to the IP phone’s LCD display. This parameter is disabled by default (no digits display when dialing).
You can enable the "Display DTMF Digits" parameter using the Aastra Web UI.

Configuring Display of DTMF Digits

Aastra Web UI

Use the following procedure to configure the display of DTMF digits on the IP phone.
Note:
"Display DTMF Digits" is disabled by default.

1. Click on Basic Settings->Preferences->General.

2. Enable the "Display DTMF Digits" field by checking the check box.
Disable this field by unchecking the box). Default is disabled.
3. Click Save Settings.

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 Additional Features

Play Call Waiting Tone

You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the
phone. You can configure this feature using the Aastra Web UI.

Configuring Call Waiting Tone

Aastra Web UI

Use the following procedures to configure a call waiting tone on the IP phone.
Note:
"Play Call Waiting Tone" is enabled by default.

1. Click Basic Settings->Preferences->General.

2. The “Play Call Waiting Tone” field is enabled by default. To disable this field, uncheck the box.
3. Click Save Settings.

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Additional Features

Stuttered Dial Tone

You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone.
You can configure this feature using the Aastra Web UI.

Configuring Stuttered Dial Tone

Aastra Web UI

Use the following procedures to configure stuttered dial tone on the IP phone.
Note:
"Stuttered Dial Tone" is enabled by default.

1. Click on Basic Settings->Preferences->General.

2. Stuttered dial tone is enabled by default. If required, disable the "Stuttered Dial Tone" field by unchecking the check
box.
3. Click Save Settings.

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 Additional Features

XML Beep Support

Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application
using the "XML Beep Support" field at the path Basic Settings->Preferences->General. If you disable this feature, then no
beep is heard when the XML application arrives to the phone.
If your System Administrator has set a value for this feature in a custom XML application or in the configuration files, the
value you set in the Aastra Web UI overrides the Administrator’s setting. Setting and saving the value in the Aastra Web UI
applies to the phone immediately.

Configuring XML Beep Support

Aastra Web UI

Use the following procedures to configure an XML beep on the IP phone.

Note:
"XML Beep Support" is enabled by default.

1. Click on Basic Settings->Preferences->General.

2. "XML Beep Support" is enabled by default. If required, disable the "XML Beep Support" field by unchecking the check
box.
3. Click Save Settings.

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Additional Features

Status Scroll Delay

Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between
the scrolling of each status message on the phone. You can specify this setting in the "Status Scroll Delay (seconds)"
field at the path Basic Settings->Preferences->General. The default time is 5 seconds for each message to display before
scrolling to the next message. You can increase or decrease this time as required. Setting and saving the value in the Aas-
tra Web UI applies to the phone immediately.

Configuring Status Scroll Delay

Aastra Web UI

Use the following procedures to specify a status scroll delay on the IP phone.
1. Click on Basic Settings->Preferences->General.

2. Enter a value in the "Status Scroll Delay (seconds)" field. Valid values are: 1 to 25 seconds. Default is 5.
3. Click Save Settings.

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 Additional Features

Switch UI Focus to Ringing Line

You can configure a feature on the 9143i that controls the behavior of the phone when it receives an incoming call when it
is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone
switches focus to the ringing line to enable the user to see who is calling them. You can turn off this functionality so that
the phone stays focused on the connected call. You can do this using the Switch Focus to Ringing Line parameter in the
Aastra Web UI.

Configuring “Switch Focus to Ringing Line” Using the Aastra Web UI

Aastra Web UI

Use the following procedure to enable or disable the “Switch Focus to Ringing Line” using the Aastra Web UI.
1. Click on Basic Settings->Preferences->General.

2. The “Switch Focus to Ringing Line” field is enabled by default. To disable this field, uncheck the box.
3. Click Save Settings.

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Additional Features

Call Hold Reminder During Active Calls

The IP phones allow you to enable or disable the ability for the phone to initiate a continuous reminder tone on the
active call when another call is on hold. For example, when this feature is enabled, and the call on Line 1 is on hold, and
then the you answer a call on Line 2 and stay on that line, a reminder tone is played in the active audio path on Line 2 to
remind you that there is still a call on hold on Line 1.
When this feature is disabled, a ring splash is heard when the active call hangs up and there is still a call on hold.
You can enable or disable this feature using the “Call Hold Reminder During Active Calls” in the Aastra Web UI.

Configuring “Call Hold Reminder During Active Calls”

Use the following procedure to configure “Call Hold Reminder During Active Calls” on the IP phone.
Note:
"Call Hold Reminder During Active Calls" is disabled by default.

Aastra Web UI

1. Click on Basic Settings->Preferences->General.

2. The “Call Hold Reminder During Active Calls” field is disabled by default. To enabled this field, check the box.
When this feature is enabled, a reminder tone is heard on the active call when another call is on hold. When disabled,
a ring splash is heard when the active call hangs up and there is still a call on hold.
3. Click Save Settings

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 Additional Features

Call Hold Reminder (on single hold)

In previous releases, the call hold reminder ring splash was triggered when you hung up a call and there was at least one
other call on hold. The reminder ring splash timer started only when the active call hung up and there was still another call
on hold.
On the IP phones, you can enable or disable a feature that would start the reminder ring splash timer as soon as you put a
call on hold (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash
periodically for the single call on hold. When disabled, no reminder ring splash is audible.
You can enable or disable this feature using the “Call Hold Reminder” parameter in the Aastra Web UI.

Configuring “Call Hold Reminder”

Use the following procedure to configure “Call Hold Reminder” on the IP phone.

Aastra Web UI

Note:
"Call Hold Reminder" is disabled by default.

1. Click on Basic Settings->Preferences->General.

2. The “Call Hold Reminder” field is disabled by default. To enabled this field, check the box.
When this feature is enabled, the reminder ring splash timer starts as soon as you put a call on hold (even when no
other calls are active on the phone). The phone initiates a reminder ring splash periodically for the single call on hold.
When disabled, no reminder ring splash is audible.
3. Click Save Settings.

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Additional Features

Call Waiting Tone Period

You can specify a specific time period (in seconds) for the call waiting tone to play at regular intervals on an active call
using the parameter “Call Waiting Tone Period”. A value of “0” is the default and plays the call waiting tone only once on
the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call.
You can enable or disable this feature in the Aastra Web UI.

Configuring “Call Waiting Tone Period”

Use the following procedure to configure “Call Waiting Tone Period”.

Aastra Web UI

1. Click on Basic Settings->Preferences->General.

2. In the "Call Waiting Tone Period" field, enter a time period, in seconds, that the call waiting tone will be audible on
an active call when another call comes in. Default is 0 seconds.
3. When enabled, the call waiting tone plays at regular intervals for the amount of time set for this parameter. For example,
if set to “30” the call waiting tone plays every 30 seconds. When set to “0”, the call waiting tone is audible only once
on the active call.
4. Click Save Settings.

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 Additional Features

Preferred Line and Preferred Line Timeout

The 9143i has a feature called preferred line and preferred line timeout. If you enable the preferred line parameter on your
phone, after a call ends (incoming or outgoing), the display switches back to the preferred line. Next time you go off-hook
to make another call, you pickup on the preferred line. You can enable the Preferred Line parameter using the Aastra Web
UI at the location, Basic Settings > Preferences > General. You can also set a Preferred Line Timeout parameter that speci-
fies the number of seconds it takes for the phone to switch back to the preferred line.
The following table provides the behavior of the preferred line focus feature with other features on the phone:
Phone Feature Preferred Line Behavior

Last Call Return The phone switches back to the focused line immediately after the call ends.

Speeddial The line is already specified when the speed dial is created. The phone switches back immediately after the call
ends.

Conference For incoming calls, the phone switches back immediately after the call ends.

Transfer For incoming or outgoing calls, the current behavior is that the same line used to transfer the call does not
change. For incoming calls, the phone switches back immediately after the call transfers.

Park The phone switches back immediately after the call ends.

Voicemail The phone switches back immediately after the call ends.

Redial The phone switches back immediately after the call ends.

Dialing For incomplete dialing on a non-preferred line, the focus does not change if some digits are entered.
If no digits are entered or digits were cleared, the focus changes to preferred line after the time out has passed
without activities.

Caller ID If the Switch UI Focus To Ringing Line parameter is disabled, the User is able to see the Caller ID when the phone
switches the focus to the ringing line.

Factory Default Factory default and recovery mode clears the preferred line and preferred line timeout parameters, and the
phone operates in a non-preferred line mode.

Notes:
• If you specify a value of 0 for the Preferred Line parameter, it disables the preferred line focus feature.
• If you specify a value of 0 for the Preferred Line Timeout parameter, the phone returns the line to the preferred line
immediately.

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Additional Features

Configuring Preferred Line and Preferred Line Timeout Using the Aastra Web UI

Aastra Web UI

1. Click on Basic Settings > Preferences > General.

2. In the Preferred Line field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone.
Default is 1. Valid values are:
• None (disables the preferred line focus feature)
• 1 through 9
For example, if you set the preferred line to 1, when a call (incoming or outgoing) ends on the phone (on any line),
the phone switches focus back to Line 1.
3. In the Preferred Line Timeout field, enter the amount of time, in seconds, that the phone switches back to the
preferred line after a call (incoming or outgoing) ends on the phone, or after a duration of inactivity on an active line.
Default is 0.
Valid values are: 0 to 999
4. Click Save Settings.

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 Additional Features

Goodbye Key Cancels Incoming Calls

The 9143i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming
calls presented to the phone when you are on an active call. The parameter is called "Goodbye Key Cancels Incoming
Call" and is configurable via the Aastra Web UI.
If you enable this parameter, which is the default, pressing the Goodbye key rejects calls coming into the phone while you
are on an active call. When you disable this parameter, pressing the Goodbye key hangs up the active call.
If you disable this feature, and the phone receives another call when an active call is already present, the 9143i displays
"Ignore" on the LCD. For the 9143i, you must use the Down arrow key to ignore the call.
A User can set this parameter using only the Aastra Web UI.

Configuring Goodbye Key to Cancel Incoming Calls

Aastra Web UI

Use the following procedure to configure the Goodbye key to cancel incoming calls on the IP Phone.
Note:
"Goodbye Key Cancels Incoming Call" is enabled by default.

1. Click on Basic Settings->Preferences->General.

2. The "Goodbye Key Cancels Incoming Call" field is enabled by default. If required, disable this field by unchecking
the check box.
3. Click Save Settings.

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Additional Features

Using the Goodbye Key to Cancel Incoming Calls Feature

IP Phone UI

IF THEN
"Goodbye Key Cancels Incoming Call" is enabled AND a press the Goodbye key to reject the second incoming
second call comes in while you are on an active call, call.
"Goodbye Key Cancels Incoming Call" is disabled AND a press the Goodbye key to hang up on the active call so
second call comes in while you are on an active call, you can answer the second incoming call.
"Goodbye Key Cancels Incoming Call" is disabled AND a press the Left Arrow 3 key to ignore the second incoming
second call comes in while you are on an active call, call and remain on the active call
OR
press the Right Arrow 4 key to answer the second incom-
ing call.

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 Additional Features

Message Waiting Indicator

You can configure the Message Waiting Indicator (MWI) to illuminate for a specific line or for all lines. For example, if you
configure the MWI LED on line 3 only, the LED illuminates if a voice mail is pending on line 3. If you configure the MWI LED
for all lines, the LED illuminates if a voice mail is pending on any line on the phone (lines 1 through 9).
You configure the MWI indicator using the Aastra Web UI.

Configuring Message Waiting Indicator

Aastra Web UI

Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone.
Note:
"Message Waiting Indicator Line" parameter is set to ALL lines by default.

1. Click on Basic Settings->Preferences->General.

2. The "Message Waiting Indicator Line" field is set to All lines by default. If required, change the setting to a specific
line by selecting a line from the list. Valid values are All and lines 1 through 9.
3. Click Save Settings.

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Additional Features

Incoming Intercom Call Features

Incoming Intercom
By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom
key on your phone. The phone automatically plays a warning tone when it receives an incoming intercom call. It also
mutes the microphone. If the intercom call comes into the phone while an active call is already present, the phone puts
the active call on hold and answers the intercom call.
You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling specific parame-
ters using the Aastra Web UI. The following table describes these features.
Incoming Intercom Features in Aastra
Description
Web UI
Auto Answer Allows you to enable or disable the IP phone to automatically answer an
Intercom call. If auto-answer is enabled on the IP phone, the phone plays a
tone (if "Play Warning Tone" is enabled) to alert the user before answering
the intercom call. If auto-answer is disabled, the phone treats the incoming
intercom call as a normal call.

Your Administrator can set a time period delay before the phone automati-
cally answers. Contact your System Administrator for more information.
Microphone Mute Allows you to enable or disable the microphone on the IP phone for Inter-
com calls made by the originating caller.
Play Warning Tone Allows you to enable or disable a warning tone to play when the phone
receives an incoming intercom call on an active line.
Allow Barge In Allows you to enable or disable how the phone handles incoming intercom
calls while the phone is on an active call.

Auto-Answer/Play Warning Tone

The auto-answer feature on the IP phone allows you to enable or disable automatic answering for an Intercom call. If
“Auto-Answer” is enabled, the phone automatically answers an incoming intercom call. If “Play Warning Tone” is also
enabled, the phone plays a tone to alert you before answering the intercom call. If “Auto-Answer” is disabled, the phone
treats the incoming intercom call as a normal call. "Auto-Answer" and "Play Warning Tone" are enabled by default.
Note:
Your Administrator can set a time period delay before the phone automatically answers. Contact your System Admin-
istrator for more information.

Microphone Mute
You can mute or unmute the microphone on the IP phone for intercom calls made by the originating caller. If you want
to mute the intercom call, you enable this feature. If you want to unmute (or hear the intercom call), you disable this fea-
ture. "Microphone Mute" is enabled by default.

Allow Barge In
You can configure whether or not the IP phone allows an incoming intercom call to interrupt an active call. The “Allow
Barge In” parameter controls this feature. When you enable the this parameter, which is the default value, an incoming
intercom call takes precedence over any active call, by placing the active call on hold and automatically answering the
intercom call. When you disable this parameter, and there is an active call, the phone treats an incoming intercom call
like a normal call and plays the call warning tone. "Allow Barge In" is enabled by default.

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 Additional Features

Configuring Incoming Intercom Settings

Aastra Web UI

Use the following procedure to configure incoming Intercom settings on the IP phone.
1. Click on Basic Settings->Preferences->Incoming Intercom Settings.

2. The "Auto-Answer" field is enabled by default. The automatic answering feature is turned on for the IP phone for
answering Intercom calls. To disable this field, uncheck the box.
Note:
If the Auto-Answer field is not checked (disabled), the phone treats the incoming intercom call as a normal call.
3. The "Microphone Mute" field is enabled by default. The microphone is muted on the IP phone for Intercom calls made
by the originating caller. To disable this field, uncheck the box.
4. The "Play Warning Tone" field is enabled by default. If “Auto-Answer” is enabled, the phone plays a warning tone
when it receives in incoming intercom call. To disable this field, uncheck the box.
5. The "Allow Barge In" field is enabled by default. If “Allow Barge In” is enabled, the phone puts an active call on hold
and answers the incoming Intercom call. To disable this field, uncheck the box.
6. Click Save Settings.

Using Redial Key for “Last Number Redial”

The IP phone has an enhanced redial user interface that allows a user to quickly redial the last number that was dialed out
from the phone. You can:
• Press the Redial key twice to redial the last number dialed.
• Press the Redial key once, scroll the list of numbers, then press the Redial key again to dial the number that displays on
the screen.
The “last number redial” feature for the Redial key is static and is not configurable.

Group RTP Paging (receives RTP streams)

You can configure the phone to allow it to receive a Real Time Transport Protocol (RTP) stream from pre-configured multi-
cast address(es) without involving SIP signalling. This is called Group Paging on the IP phones. You can specify up to 5 mul-
ticast addresses that the phone listens for on the network. This feature is configurable using the Aastra Web UI only.
The 9143i in the local network listens for RTP on the pre-configured multicast address. The Phone displays the “Paging”
message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.
The recipient can drop the incoming page if required. The recipient can also set Do Not Disturb (DND) to ignore any
incoming pages.
For incoming RTP multicasts, the ringing display is dependant on the setting for the “Allow Barge-In” parameter. (See
“Allow Barge In” on page 140.) If this parameter is disabled, and there is no other call on the phone, then the paging is
automatically played via the default audio device.
If there is an existing call on the phone, the call initially displays in the ringing state. The user has the option to
accept/ignore the call. If the “Allow Barge-In” parameter is enabled, the RTP multicast call barges in, and any existing calls
are put on hold.

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Additional Features

If an RTP multicast session already exists on the phone, and the phone receives another incoming RTP multicast session,
the priority is given to the first multicast session and the second multicast session is ignored. The behavior for the incom-
ing calls in this case is also based on the setting for the “Allow Barge-in” parameter. The incoming call is handled as if
there were an existing call already on the phone.

Configuring Group RTP Paging

Aastra Web UI

Use the following procedure to configure RTP streaming on the receiving end for Paging applications using the Aastra
Web UI.
1. Click on Basic Settings->Preferences->Group Paging RTP Settings.

2. In the “Paging Listen Addresses” text box, enter the multicast IP address(es) and port number on which the phone
listens for incoming multicast RTP packets.
Enter the IP address in dotted decimal format (for example, 239.0.1.15:10000,239.0.1.20:15000). You can enter up
to 5 listening multicast addresses (The valid port range is from 1 to 65535).
If this field is blank, the Paging Listening capability is disabled on the phone.
Notes:
• Recipient of a Paging call can set a global “Do Not Disturb” (DND) to ignore any incoming pages.
• For incoming Paging, the phone uses the Intercom configuration settings. The incoming Page is dependant on
the “Allow Barge-In” parameter setting and the “Idling/On Call” state.
3. Click Save Settings.

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 Additional Features

Shared Call Appearance (SCA) Call Bridging

Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is
the ability to assign the boss' extension to a key on the secretary's phone. Calls can be transferred between two phones
with the same extension key by simply putting the call on hold at one phone and picking it up on the other. Status LEDs
light and flash in unison, allowing all people sharing the extension to see the status at a glance.
The phones include an enhanced SCA for the servers that support call bridging and allows two or more SCA users to be
connected in a call with a third party.
Refer to the following example.

Phone 1
Phone A calls the SCA number and SCA phone 1 answers.
all the phones in the SCA environment When 2 and 3 pickup,
ring. 1 can hangup.
SCA phone 2 joins by
pressing SCA line. When
Phone A Phone 2 phone 1 hangs up, 2 is still
SCA Environment connected. Phone 2 can
press the line key to
put SCA call on hold
leaving 3 still connected
to 1.
Phone 3 SCA phone 3 joins by
pressing SCA line. When
phone 1 hangs up, 3 is still
connected. Phone 3 can
press the line key to
put SCA call on hold
leaving 2 still connected
Note: A user can place a call on hold while in an SCA bridged call, by pressing the SCA line key.
to 1.
Using the example above, when a call comes into Phone 1, Phone 2 and Phone 3 can pickup the same call by pressing the
SCA line key. Phone 2 and 3 display the call they are bridging into on the LCD of the phones. Existing SCA parties in a
bridge or one-to-one call hear an audible beep when another party has joined the call.
Note:
Your Administrator must enable/disable the beep on the server-side.
If a phone is configured for SCA bridging and it attempts to join a call, but the account on the server does not have this
functionality enabled, an error message displays to the LCD on the phone.
The SCA call bridging feature is disabled by default on all phones. Your Administrator can enable/disable this feature if
required. Contact your System Administrator for more information.

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Additional Features

Keys States and LED Behavior

There are two call states on the phones that support SCA bridging:
• Bridge-active - A bridged call is in progress
• Bridge-held - The 3rd-party (i.e., non-SCA party) in the bridge is on hold.
The following tables provide the key states and LED behavior in an SCA bridge call for users involved in an SCA call and
users not involved in the SCA call.

Line Keys and Idle Screens

State Call LED Call Caller ID Non-Call LED Non-Call Caller ID
Idle N/A N/A Off N/A
Seized Solid Green None Solid Red None
Progressing (outgoing call) Green Called Party Solid Red None
Alerting (incoming call) Blinking Unselected Red N/A
Active Solid Green Far-end Solid Red Far-end
Held Slow Flashing Green Far-end Slow Flashing Red Far-end
Hold private Slow Flashing Green Far-end Solid Red Far-end
Bridge-active Solid Green Far-end Solid Red Far-end
Bridge-held Slow Flashing Green Far-end Solid Red Far-end

Programmable Line Keys

State Call Icon Call LED Non-Call Icon Non-Call LED
Idle Small circle None Small Circle None
Seized N/A N/A Solid Circle Solid Red
Progressing (outgoing call) Empty circle Solid Red Solid Circle Solid Red
Alerting (incoming call) Empty blinking circle Flashing Red N/A N/A
Active Empty circle Solid Red Solid Circle Solid Red
Held Reverse empty blinking circle Slow Flashing Red Solid Reverse Circle Slow Flashing Red
Hold private Reverse empty blinking circle Slow Flashing Red Solid Circle Solid Red
Bridge-active Empty circle Solid Red Solid Circle Solid Red
Bridge-held Reverse empty blinking circle Slow Flashing Red Solid Circle Solid Red

9143i Phone LED States

State Call LED Non-Call LED
Idle N/A N/A
Seized Solid Red Solid Red
Progressing (outgoing call) Solid Red Solid Red
Alerting (incoming call) Flashing Red Flashing Red
Active Solid Red Solid Red
Held Slow Flashing Red Slow Flashing Red
Hold private Slow Flashing Red Solid Red
Bridge-active Solid Red Solid Red
Bridge-held Slow Flashing Red Solid Red

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 Additional Features

Line key Phone Behavior

State Call Line Key Pressed Non-Call Line Key Pressed
Idle N/A Attempt to seize the line
Seized Hang up Ignore
Progressing Hang up Ignore
Alerting Answer N/A
Active Hold Bridge
Held Retrieve Bridge
Hold private Retrieve Ignore
Bridge-active Hold Bridge
Bridge-held Retrieve Bridge

Star Codes
All of the main call handling and extension management features using star codes can be set on your phone by your
Administrator. Contact your System Administrator for more information.
If these have not been set up, you can dial any star code commands on the 9143i phone the same way you would on a reg-
ular telephone.

Other Features
A multitude of other features are available depending on whether or not your System Administrator has configured them
for use. Contact your System Administrator for feature availability and usage information.

41-001383-05 REV03 – 07.2014 145

Troubleshooting Solutions
Why is my display blank?
Ensure that power is being provided to your phone. Make sure your phone is plugged into a power source.

Why is my speakerphone not working?

If you press the key and the speaker light flashes and you do not hear dial tone through the speaker phone, the
Set Audio option in the phone’s Options list has been set up for headset use. Press a second time and if the light
goes out, the phone has been set up to be used only with a headset or handset. If the light stays on steady and you hear
dial tone, the phone has been set up so that you can alternate between the speakerphone and the headset by pressing
. See the section, “Set Audio” on page 23 for instructions on how to change the Set Audio option.

Why can’t I get a dial tone?

Check for any loose connections and that the phone has been installed properly. For installation instructions, please
refer to the “Installation and Setup” section in the Aastra 9143i Installation Guide provided with your phone.

Why doesn’t my phone ring?

Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press
the volume key when the phone is on-hook and idle. For more information, refer to the “Adjusting Volume section” in
the Aastra 9143i Installation Guide provided with your phone.

Why is the light not coming on with a new Voice Mail Message?
Your phone system or service provider must provide “Visual” Message Waiting service for this function to work. Check
with your System Administrator for more information.

Why is my handset not working?

Check to ensure that the handset cord is fully connected to both the phone and handset. See the section “Connecting a
Handset or Headset” in the Aastra 9143i Installation Guide for information.

How do I find the IP address of my phone?

Instructions on where to find the IP address of your phone can be found in this guide in the section, “Finding Your
Phone’s IP Address” on page 16.

Why does my phone display the “No Service” message?

The phone displays the “No Service” message if the SIP settings have not been set up correctly.
Contact your System Administrator for more information.

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 Troubleshooting Solutions

How do I change my user password?

You can change the user password from the IP phone UI or the Aastra Web UI. See “User Password” on page 33 for more
information.

Why does my phone display "Bad Encrypted Config"?

The IP phone displays "Bad Encrypted Config" because encrypted configuration files are enabled but the decryption proc-
ess has failed. Report this error to your System Administrator.

How do I restart the IP phone?

You can restart the phone from the IP phone UI or through the Aastra Web UI. See “Restarting Your Phone” on page 36 for
more information.

How do I lock my phone?

You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the fol-
lowing:
• In the IP Phone UI at the path Options->Phone Lock. See “Phone Lock” on page 36 for more information.
• In the Aastra Web UI at the path Operations->Phone Lock. See “Phone Lock” on page 36 for more information.
• At a configured Phone Lock key on the phone. For more information about configuring a Lock/Unlock key on your
phone, see “Phone Lock Key” on page 76.

41-001383-05 REV03 – 07.2014 147

Limited Warranty
(Not applicable in Australia – see below for Limited Warranty in Australia)
Aastra warrants this product against defects and malfunctions in accordance with Aastra's authorized, written functional
specification relating to such products during a one (1) year period from the date of original purchase (“Warranty
Period”). If there is a defect or malfunction, Aastra shall, at its option, and as the exclusive remedy, either repair or replace
the product at no charge, if returned within the Warranty Period. If replacement parts are used in making repairs, these
parts may be refurbished, or may contain refurbished materials. If it is necessary to replace the product, it may be
replaced with a refurbished product of the same design and color. If it should become necessary to repair or replace a
defective or malfunctioning product under this warranty, the provisions of this warranty shall apply to the repaired or
replaced product until the expiration of ninety (90) days from the date of pick up, or the date of shipment to you, of the
repaired or replacement product, or until the end of the original Warranty Period, whichever is later. Proof of the original
purchase date is to be provided with all products returned for warranty repairs.

Exclusions
Aastra does not warrant its products to be compatible with the equipment of any particular telephone company. This
warranty does not extend to damage to products resulting from improper installation or operation, alteration, accident,
neglect, abuse, misuse, fire or natural causes such as storms or floods, after the product is in your possession. Aastra will
not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.
Aastra shall not be liable for any incidental or consequential damages, including, but not limited to, loss, damage or
expense directly or indirectly arising from the customer’s use of or inability to use this product, either separately or in
combination with other equipment. This paragraph, however, shall not apply to consequential damages for injury to the
person in the case of products used or bought for use primarily for personal, family or household purposes.
This warranty sets forth the entire liability and obligations of Aastra with respect to breach of warranty, and the warran-
ties set forth or limited herein are the sole warranties and are in lieu of all other warranties, expressed or implied, includ-
ing warranties or fitness for particular purpose and merchantability.

Warranty Repair Services

Should the product fail during the Warranty Period;
• In North America, please call 1-800-574-1611 for further information.
• Outside North America, contact your sales representative for return instructions.
You will be responsible for shipping charges, if any. When you return this product for warranty service, you must present
proof of purchase.

After Warranty Service

Aastra offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra
product, at Aastra's option, for a fixed charge. You are responsible for all shipping charges. For further information and
shipping instructions:
• In North America, contact our service information number: 1-800-574-1611.
• Outside North America, contact your sales representative.
Note:
Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally
authorized. This restriction applies during and after the Warranty Period. Unauthorized repair will void the warranty.

Warranty-1 41-001383-05 REV03 – 07.2014

Limited Warranty (Australia Only)
The benefits under the Aastra Limited Warranty below are in addition to other rights and remedies to which you may be
entitled under a law in relation to the products.
In addition to all rights and remedies to which you may be entitled under the Competition and Consumer Act 2010 (Com-
monwealth) and any other relevant legislation, Aastra warrants this product against defects and malfunctions in accord-
ance with Aastra's authorized, written functional specification relating to such products during a one (1) year period from
the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Aastra shall, at its option, and as the
exclusive remedy under this limited warranty, either repair or replace the product at no charge, if returned within the War-
ranty Period.

Repair Notice
To the extent that the product contains user-generated data, you should be aware that repair of the goods may result in
loss of the data. Goods presented for repair may be replaced by refurbished goods of the same type rather than being
repaired. Refurbished parts may be used to repair the goods. If it is necessary to replace the product under this limited
warranty, it may be replaced with a refurbished product of the same design and color.
If it should become necessary to repair or replace a defective or malfunctioning product under this warranty, the provi-
sions of this warranty shall apply to the repaired or replaced product until the expiration of ninety (90) days from the date
of pick up, or the date of shipment to you, of the repaired or replacement product, or until the end of the original Warranty
Period, whichever is later. Proof of the original purchase date is to be provided with all products returned for warranty
repairs.

Exclusions
Aastra does not warrant its products to be compatible with the equipment of any particular telephone company. This war-
ranty does not extend to damage to products resulting from improper installation or operation, alteration, accident,
neglect, abuse, misuse, fire or natural causes such as storms or floods, after the product is in your possession. Aastra will
not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.
To the extent permitted by law, Aastra shall not be liable for any incidental damages, including, but not limited to, loss,
damage or expense directly or indirectly arising from your use of or inability to use this product, either separately or in
combination with other equipment. This paragraph, however, is not intended to have the effect of excluding, restricting or
modifying the application of all or any of the provisions of Part 5-4 of Schedule 2 to the Competition and Consumer Act
2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Aastra in relation to a failure to com-
ply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
This express warranty sets forth the entire liability and obligations of Aastra with respect to breach of this express war-
ranty and is in lieu of all other express or implied warranties other than those conferred by a law whose application cannot
be excluded, restricted or modified. Our goods come with guarantees that cannot be excluded under the Australian Con-
sumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of accepta-
ble quality and the failure does not amount to a major failure.

41-001383-05 REV03 – 07.2014 Warranty-2

Limited Warranty (Australia Only)

Warranty Repair Services

Procedure: Should the product fail during the Warranty Period and you wish to make a claim under this express
warranty, please contact the Aastra authorized reseller who sold you this product (details as per the invoice) and
present proof of purchase. You will be responsible for shipping charges, if any.

Manufacturer: Aastra Telecom Australia Pty Ltd

745 Springvale Road
Mulgrave VIC 3170
ABN 16 140 787 195
Phone: +61 3 8562 2700

Limitation of Liability for Products not of a kind ordinarily acquired for personal, domestic or household use or
consumption (e.g. goods/services ordinarily supplied for business-use)
1.1 To the extent permitted by law and subject to clause 1.2 below, the liability of Aastra to you for any non-compliance
with a statutory guarantee or loss or damage arising out of or in connection with the supply of goods or services
(whether for tort (including negligence), statute, custom, law or on any other basis) is limited to:
a) in the case of services:
i) the resupply of the services; or
ii) the payment of the cost of resupply; and
b) in the case of goods:
i) the replacement of the goods or the supply of equivalent goods; or
ii) the repair of the goods; or
iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
iv) the payment of the cost of having the goods repaired.
1.2 Clause 1.1 is not intended to have the effect of excluding, restricting or modifying:
a) the application of all or any of the provisions of Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010
(the ACL); or
b) the exercise of a right conferred by such a provision; or
c) any liability of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2
of the ACL to a supply of goods or services.

After Warranty Service

Aastra offers ongoing repair and support for this product. If you are not otherwise entitled to a remedy for a failure to
comply with a guarantee that cannot be excluded under the Australian Consumer Law, this service provides repair or
replacement of your Aastra product, at Aastra's option, for a fixed charge. You are responsible for all shipping charges.
For further information and shipping instructions contact:

Aastra Telecom Australia Pty Ltd

745 Springvale Road
Mulgrave VIC 3170
ABN 16 140 787 195
Phone: +61 3 8562 2700

Note:
Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally
authorized. Unauthorized repair will void this express warranty.

Warranty-3 41-001383-05 REV03 – 07.2014

Appendix A - Time Zone Codes
The following table identifies the time zone name and time zone code to use on the IP phone.

Time Zone Name/Time Zone Code Table

Time Zone Name Time Zone Code

AD-Andorra CET
AE - Dubai GST
AG-Antigua AST
AI-Anguilla AST
AL-Tirane CET
AN-Curacao AST
AR-Buenos Aires ART
AS-Pago Pago BST
AT-Vienna CET
AU-Lord Howe LHS
AU-Tasmania EST
AU-Melbourne EST
AU-Sydney EST
AU-Broken Hill CST
AU-Brisbane EST
AU-Lindeman EST
AU-Adelaide CST
AU-Darwin CST
AU-Perth WST
AW-Aruba AST
AZ - Baku AZT

BA-Sarajevo EET
BB-Barbados AST
BE-Brussels CET
BG-Sofia EET
BM-Bermuda AST
BO-La Paz BOT
BR-Noronha FNT
BR-Belem BRT
BR-Fortaleza BRT
BR-Recife BRT
BR-Araguaina BRS
BR-Maceio BRT
BR-Sao Paulo BRS
BR-Cuiaba AMS
BR-Porto Velho AMT
BR-Boa Vista AMT
BR-Manaus AMT
BR-Eirunepe ACT
BR-Rio Branco ACT
BS-Nassau EST
BY-Minsk EET
BZ-Belize CST

41-001383-05 REV03 – 07.2014 A-1

Appendix A - Time Zone Codes

Time Zone Name Time Zone Code

CA-Newfoundland NST
CA-Atlantic AST
CA-Eastern EST
CA-Saskatchewan EST
CA-Central CST
CA-Mountain MST
CA-Pacific PST
CA-Yukon PST
CH-Zurich CET
CK-Rarotonga CKS
CL-Santiago CLS
CL-Easter EAS
CN-Beijing CST
CO-Bogota COS
CR-Costa Rica CST
CU-Havana CST
CY-Nicosia EES
CZ-Prague CET

DE-Berlin CET
DK-Copenhagen CET
DM-Dominica AST
DO-Santo Domingo AST

EE-Tallinn EET
ES-Madrid CET
ES-Canary WET

FI-Helsinki EET
FJ-Fiji NZT
FK-Stanley FKS
FO-Faeroe WET
FR-Paris CET
GB-London GMT
GB-Belfast GMT
GD-Grenada AST
GE - Tbilisi GET
GF-Cayenne GFT
GI-Gibraltar CET
GP-Guadeloupe AST
GR-Athens EET
GS-South Georgia GST
GT-Guatemala CST
GU-Guam CST
GY-Guyana GYT

HK-Hong Kong HKS

HN-Tegucigalpa CST
HR-Zagreb CET
HT-Port-au-Prince EST
HU-Budapest CET

IE-Dublin GMT
IS-Reykjavik GMT
IT-Rome CET

JM-Jamaica EST
JP-Tokyo JST

KY-Cayman EST

A-2 41-001383-05 REV03 – 07.2014

 Appendix A - Time Zone Codes

Time Zone Name Time Zone Code

LC-St Lucia AST
LI-Vaduz CET
LT-Vilnius EET
LU-Luxembourg CET
LV-Riga EET

MC-Monaco CET
MD-Chisinau EET
MK-Skopje CET
MQ-Martinique AST
MS-Montserrat AST
MT-Malta CET
MU - Mauritius MUT
MX-Mexico City CST
MX-Cancun CST
MX-Merida CST
MX-Monterrey CST
MX-Mazatlan MST
MX-Chihuahua MST
MX-Hermosillo MST
MX-Tijuana PST

NI-Managua CST
NL-Amsterdam CET
NO-Oslo CET
NR-Nauru NRT
NU-Niue NUT
NZ-Auckland NZS
NZ-Chatham CHA
OM - Muscat GST

PA-Panama EST
PE-Lima PES
PL-Warsaw CET
PR-Puerto Rico AST
PT-Lisbon WET
PT-Madeira WET
PT-Azores AZO
PY-Asuncion PYS
RO-Bucharest EET
RU-Kaliningrad EET
RU-Moscow MSK
RU-Samara SAM
RU-Yekaterinburg YEK
RU-Omsk OMS
RU-Novosibirsk NOV
RU-Krasnoyarsk KRA
RU-Irkutsk IRK
RU-Yakutsk YAK
RU-Vladivostok VLA
RU-Sakhalin SAK
RU-Magadan MAG
RU-Kamchatka PET
RU-Anadyr ANA

SE-Stockholm CET
SG-Singapore SGT
SI-Ljubljana CET
SK-Bratislava CET
SM-San Marino CET
SR-Paramaribo SRT
SV-El Salvador CST

41-001383-05 REV03 – 07.2014 A-3

Appendix A - Time Zone Codes

Time Zone Name Time Zone Code

TR-Istanbul EET
TT-Port of Spain AST
TW-Taipei CST
UA-Kiev EET
US-Eastern EST
US-Central CST
US-Mountain MST
US-Pacific PST
US-Alaska AKS
US-Aleutian HAS
US-Hawaii HST
UY-Montevideo UYS

VA-Vatican CET

YU-Belgrade CET

A-4 41-001383-05 REV03 – 07.2014

 Index

Numerics D
9143i delete key ......................................................................................................................8
customizing ................................................................................................ 10, 19 dial plan, emergency .............................................................................................. 37
features of .............................................................................................................1 dial tones, stuttered ..............................................................................................128
getting started .....................................................................................................3 dialing a number ..................................................................................................... 82
idle screens for ....................................................................................................4 dialpad, live ................................................................................................................ 22
incomplete configuration message .............................................................5 directory key .................................................................................................................8
installation and setup of ..................................................................................2 Directory List
keys and key descriptions ...............................................................................6 downloading to phone ...............................................................................103
no service message ............................................................................................5 directory list ............................................................................................................... 96
phone status for ............................................................................................... 15 downloading to PC .......................................................................................102
plugging in the phone .....................................................................................3 sorting .................................................................................................................. 97
requirements for .................................................................................................2 DND key ...................................................................................................................... 52
setting options ................................................................................................. 10 DND, enabling/disabling ..........................................................................109, 113
do not disturb (DND) .............................................................................................. 52
A documentation ...........................................................................................................1
Aastra Web UI
Basic Settings parameters ............................................................................ 14 E
Operaton parameters .................................................................................... 14 emergency dial plan, defining ............................................................................ 37
phone status ..................................................................................................... 14 empty key ................................................................................................................... 80
about this guide ..........................................................................................................1
account configuration .........................................................................................109 F
ACD key ....................................................................................................................... 57 Flash key ..................................................................................................................... 56
allow barge-in, for intercom ..............................................................................140
G
audio, setting ............................................................................................................ 23
goodbye key .................................................................................................................7
auto-answer, for intercom .................................................................................140
Goodbye key cancels incoming call ...............................................................137
B configuring ......................................................................................................137
BLF key ........................................................................................................................ 53 using ...................................................................................................................138
BLF list ..................................................................................................................54 , 56 group RTP paging ..................................................................................................141
BLF List key ................................................................................................................ 54
H
BLF/Xfer ...................................................................................................................... 69
BLF/Xfer, softkeys for ............................................................................................. 70 handsfree key ...............................................................................................................8
headset mode ........................................................................................................... 23
C headset, using ........................................................................................................... 83
call forwarding, softkeys for ................................................................................ 68 headset/speaker mode ......................................................................................... 23
call hold reminder .................................................................................................133 hold key ..........................................................................................................................7
call hold reminder during active calls ............................................................132
I
call waiting tone ....................................................................................................127
Indication of transferred calls ............................................................................. 90
call waiting tone period ......................................................................................134
callers list ..................................................................................................................104 installation and setup ...............................................................................................2
intercom calls
downloading to phone ............................................................................... 108
incoming call features ..................................................................................140
callers list key ...............................................................................................................7
calls, ending .............................................................................................................. 95 IP address of the phone ........................................................................................ 16
IP address, finding ................................................................................................... 16
calls, handling ........................................................................................................... 87
calls, making .............................................................................................................. 82 K
calls, managing ........................................................................................................ 96
Keypad Keys .................................................................................................................9
calls, placing on hold ............................................................................................. 87
keys
calls, receiving .......................................................................................................... 86 as empty key ...................................................................................................... 80
calls, transferring ..................................................................................................... 88
as Last Call Return ............................................................................................ 67
conference calls ....................................................................................................... 90
BLF/Xfer ............................................................................................................... 69
conference key ............................................................................................................7 call forward ........................................................................................................ 68
conferencing
paging .................................................................................................................. 78
ending ................................................................................................................. 95
Services key ........................................................................................................ 75
pre-dial and live dial mode .......................................................................... 91 Speeddial/Conf key ......................................................................................... 72
transfer remaining parties ............................................................................ 95
Speeddial/Xfer .................................................................................................. 71
contrast level ............................................................................................................. 22
L
language

41-001383-05 REV03 – 07.2014 Index-1

Index

latin 2 character set ......................................................................................... 33 speakerphone, using ..............................................................................................82

overview ............................................................................................................. 27 speeddial
specifying on IP phone .................................................................................. 27 configuring key for ..........................................................................................43
last call return key ................................................................................................... 67 configuring prefix for ......................................................................................43
line, setting on programmable key ................................................................... 42 creating from Keypad Speeddial in Web UI ...........................................48
line/call appearance keys ........................................................................................7 creating from phone keypad .......................................................................44
lines settings ............................................................................................................. 39 creating from SAVE key ..................................................................................46
lock/unlock the phone ........................................................................................147 creating from Speeddial Edit Option ........................................................45
locking/unlocking the phone ............................................................................. 36 setting ..................................................................................................................43
via a programmable key ........................................................................74, 76 speeddial keys, editing ..........................................................................................49
Speeddial/Conf, softkeys for ........................................................................ 72, 73
M speeddial/Xfer ...........................................................................................................71
message waiting indicator, configuring .......................................................139 Speeddial/Xfer, softkeys for .................................................................................71
microphone mute, for intercom ......................................................................140 sprecode key ..............................................................................................................64
microphone volume, headset ............................................................................. 23 star codes ................................................................................................................. 145
missed calls indicator starting up the phone .............................................................................................. 3
accessing and clearing ................................................................................124 status scroll delay .................................................................................................. 130
overview ...........................................................................................................124 switch UI focus to ringing line .......................................................................... 131
N T
navigation keys ...........................................................................................................7 transfer key ................................................................................................................... 7
no service .................................................................................................................146 troubleshooting solutions ................................................................................. 146
changing password ...................................................................................... 147
O
display blank ................................................................................................... 146
options finding IP address .......................................................................................... 146
simplified menu ............................................................................................... 11
handset not working ................................................................................... 146
options key ...................................................................................................................8
locking/unlocking phone ........................................................................... 147
P no dial tone ..................................................................................................... 146
no light for VM message ............................................................................. 146
paging, softkeys for ................................................................................................ 78
park/pickup no ring ............................................................................................................... 146
no speakerphone .......................................................................................... 146
using on the IP phone .................................................................................... 66
phone displays "Bad Encrypted Config"? ............................................. 147
password, resetting user’s .................................................................................... 35
phone status ............................................................................................................. 33 phone displays "No Service" ..................................................................... 146
restarting phone ............................................................................................ 147
preferred line ..........................................................................................................135
preferred line timeout .........................................................................................135 U
programmable key
user password ...........................................................................................................33
deleting ............................................................................................................... 81
description ......................................................................................................... 40 V
voicemail ...........................................................................................................86, 125
R
volume key ................................................................................................................... 7
redial ............................................................................................................................ 84
redial key .......................................................................................................................7 W
restarting the phone .............................................................................................. 36 warning tone, for Intercom ............................................................................... 140
ring tone sets ............................................................................................................ 20 warranty exclusions .............................................................................. Warranty-1
ring tones ................................................................................................................... 19
RTP paging, group ................................................................................................141 X
XML application title ...............................................................................................62
S XML application URI ................................................................................................62
save key ..........................................................................................................................8 XML beep support ................................................................................................ 129
Services key ............................................................................................................... 75 XML key, setting .......................................................................................................62
speaker mode ........................................................................................................... 23 XML service, accessing ...........................................................................................63
speaker/headset mode ......................................................................................... 23

Index-2 41-001383-05 REV03 – 07.2014v

Disclaimer
Aastra will not accept liability for any damages and/or long
distance charges, which result from unauthorized and/or unlawful
use. While every effort has been made to ensure accuracy, Aastra
will not be liable for technical or editorial errors or omissions
contained within this documentation. The information contained
in this documentation is subject to change without notice.
Copyright © 2014 Mitel Networks Corporation, www.aastra.com.