BY-

Zia Ahmad
Sumedha Dubey
Anamika Chauhan
Srishti Srivastava
Palnika Hemnani
 What is
body
language? It is
Communication of
Body movement personal feelings,
is Non Verbal emotions, attitudes,
Communication thoughts…through
body movements

It is Movements Example:- The way

done either in which we fold
consciously or our arms and cross
involuntarily. our legs etc….
 Types of Gestures

Hand gestures Leg gestures

Two types of hand gesture are:- Three Types of Legs Gestures are:-
1:Dominant Handshake The foot lock
2:Submissive Handshake The ankle lock
Standing cross leg
 Dominant handshake
> Turning our hand so that our palm faces down in the
handshake transmits dominance.
> Our palm need not be facing the floor directly , but should
be facing downwards in relation to other person’s palm and
this tells him to follow.

Submissive handshake

> The human uses palm –up gesture to show submission to

others. The reverse of dominant handshake is to offer your
hand with palm facing upwards.
 The Foot Lock
> The top of one foot locks around the other leg to reinforce a defensive attitude and
when this gesture appears one can be sure that the person has become a mental recluse or
has retreated like a tortoise into the shell. This position is common to shy or timid people.

The Ankle Lock

> Crossing or folding legs suggest that a negative or defensive attitude exists and is also
the case with ankle lock. It is often combined with clenched fists resting on arms of a
chair.

Standing Cross leg

> Whenever standing among people we don’t know well, we stand
with our arms and legs crossed. Also we stand at greater distance
from each other than customary with our coats or jackets usually
buttoned. This is the standing cross leg gesture.
 Body language during job interview

Pay attention to time :

Your attitude or attention to time sends out positive non –verbal
messages. It is better to arrive early than even a little late. However
don’t turn up too early because waiting for a long time in a ‘sweatbox’
wont do any good to your nerves.

Tune your body posture :

Adopt a posture that shows interest but still comes as being relaxed. Sit
up straight in the beginning with your back against the chair. If you
slouch or hang sideways, it gives the impression that you are not
interested; Sitting on edge makes you look tense.
Movements:
Nodding your head while speaking is a good way of supporting your
words or adding meaning to them.
In a difficult situation a person is inclined to fold their arms across
their body, but during an interview it is better not to do this but let your
hands lie loosely on your lap or the armrests of the chair.
Support your words by hand gestures. But don’t make too many hand
movements in the beginning ,add them slowly throughout the
interview. Tune your movements to those of the other person.
When to look at whom:
It is important to look at all interviewers to an equal extent. By looking
directly at the person we give them a sign of trust.
Looking at and away from somebody serve as dots and commas in
spoken sentences. when answering a question, first look at the person
who posed the question ,but while answering take turns at looking at
others too.
Tips for being an excellent listener :
One of the biggest secrets for being successful with both your
personal and business goals is learning the skills of listening with
excellence.

Detect whether the person talking to you is expressing facts or

feelings. respond with extra care when the person is coming from
the more subjective domain of feelings.

Respond fully to the feelings that someone shares before

responding with the facts.
Use silence when the person talking to you is sharing feelings
and you don't know what to say.

Focus on what someone is saying instead of thinking of what

you are going to say when they are finished speaking. Your
response will be more helpful and natural if you focus on the
other person fully while they are speaking.

Listen FOR things when people share instead of merely

listening TO them.

Use short responses when the speaker is sharing something that

is very important to them. longer responses make the person
feel impatient and de-railed

Listen twice as much as you speak. Take care that you don’t
speak more than half the time.
Top 10 tips on Managing Conflict and Anger….
Share negative emotion only in person or on the phone.

Pepper your responses with the phrase, ‘I understand.’

Take notice when you feel threatened by what someone is

saying to you.

Practice making requests to others when you are angry.

Try repeating the exact words that someone is saying to you

when they are in a lot of emotional pain or when you disagree
with them completely.
Take responsibility for your feeling to avoid blaming others.

Learn to listen to the two sides of the conflict that you are in as
if you were the mediator or the counselor.

Take a playful attitude towards developing the skill of

emotional self control in high conflict situations.

Wait a few days to cool down emotionally when a situation

makes you feel wild with intense feelings, such as rage.

Make a decision to speak with decorum whenever you are

angry or frustrated.
 Responsive Reflective Fugitive Combative
Engaged Listening Bored Let me speak
Leaning forward Head tilted Staring into Finger tapping
space
Open body Lots of eye contact Slumped posture Foot tapping
Open arms Noddling Doodling Staring
Open hand High eye blinking rate Foot tapping --------
 Eager Evaluating Let me go Aggressive
Sprint postion Sucks Feet towards Finger pointing
glasses/pencil
Open legs Strokes chin Looking around Leaning forwards
Feet under chair Looks up and right Buttoning jacket Fists clenced
On toes Legs crossed ---------- ----------------
Leaning forward Ankle on knee ---------- ----------------

Ready to agree Attentive Rejection Defiant

Closes papers Standing Sitting /Moving Standing
back
Pen down Arms behind back Arms folded Hands on hips
Hands flat on Smile Legs crossed Frown
table
-------------- Open feet -------------- -------------
 Defensive Lying
Standing up Touches face
Feet pointing in Hand over mouth
Hands clenched Pulls ears
----------------- Eyes down and glances at you

----------------- Uncomfortably while in sitting

position(Shifting)
 Types of Body Language
Posture

Open/Closed Forward/Back
Posture Posture

Accepting Rejection Actively Reacting Passively Ignoring

→Open hands →Arms folded →Leaning forward →Leaning back
→Face facing you →Legs crossed →Pointing towards →Looking at
→Feet planted on →Body turned speaker ceiling
Ground away from the →Doodling on pad
speaker →cleaning their
The Combination of basic posture group leads to formation of 4
basic modes:-
1.Responsive

2.Reflective
3.Fugitive
4.Combative
OPEN

Responsive Reflective

FORWARD BACK
Combative Fugitive

CLOSED
 Characteristics of different modes:-
Responsive mode Reflective mode Fugitive mode Combative mode

→Open/Forward → Open/Back → Closed/Back →Closed/forward

mode mode mode mode
→ Actively → Not Actively → Physically → Active
Accepting Accepting present and resistance
mentally absent.
→ Good time to → Not good time → Going to → Time to defuse
ask for agreement to ask for boredom, spark anger and avoid
and demand for a agreement, you interest in any contradiction and
concession. should provide way one can, may steer them to
further fact. it be through reflective mode.
irrelevant
message also.
Make your Body Language Work for You
Nothing Crossed: Keep Arms and legs uncrossed. It relays
message…’I am open and honest with you.’

Lean Forward: Interested people always pay attention and lean

forward. Lean slightly forward.

Mirroring: Try to pay attention to your client by mirroring their sitting

position and pace of talking.

Direct Eye Contact: Acts as a compliment to most people and build

trust in you but sometimes it may also be assumed as sign of disrespect.

Handshake: Handshake should be not too hard and neither too soft. Pay
attention while shaking hands
Positive gestures Negative Gestures

→ Relaxed Breathing → A hand over the mouth

→ Good eye contact → Moving around a lot in

a chair
→ Nodding affirmatively → Playing with things

→ Smiling →Yawning
References

-Body Language by Allan Pease