OpenText RightFax Bar Code Routing

solutions for cost-effective fax routing using bar codes

Contents
Contents
Executive Summary ................................................................................................... 3

Introduction................................................................................................................. 4
Executive Summary ................................................................................................... 3
Inbound Fax Routing Options ................................................................................... 5
Introduction................................................................................................................. 4
Inbound fax routing methods ................................................................................. 6
Inbound Fax Routing Options ................................................................................... 5
Providing support for bar codes ............................................................................. 8
Inbound fax routing methods ................................................................................. 6
Inbound Fax Bar Code Capture and Routing ........................................................ 10
Providing support for bar codes ............................................................................. 8
Technology Overview: Bar Code Routing.............................................................. 10
Inbound Fax Bar Code Capture and Routing ........................................................ 10
Specifications ....................................................................................................... 11
Technology Overview: Bar Code Routing.............................................................. 10
Supported by Bar Codes ......................................................................................... 11
Specifications ....................................................................................................... 11
About OpenText ........................................................................................................ 13
Supported by Bar Codes ......................................................................................... 11
About OpenText ........................................................................................................ 13

TOGETHER, WE ARE THE CONTENT EXPERTS WHITEPAPER 2

TOGETHER, WE ARE THE CONTENT EXPERTS WHITEPAPER 2

Executive Summary
Executive
In the second halfSummaryof the 20th century, the optically scanned bar code made its debut in
the railroad industry for labeling rail cars. After some fallbacks and inroads into other
In the second
sectors, half of thefound
the technology 20th century,
successthe optically
in the scannedindustry,
supermarket bar code made its
allowing debutitems
grocery in
thebe
to railroad
scanned, industry for labeling
identified and pricedrail cars.
almostAfter some fallbacks
instantaneously. and inroads
Since then, theinto other has
barcode
sectors,
revolutionized more businesses including those that rely greatly on the processing items
the technology found success in the supermarket industry, allowing grocery
to be scanned,
business documentsidentified
and and priced almost
standardized instantaneously.
business forms. Today, Since then, the
bar codes arebarcode
used has
revolutionized more businesses including those that rely greatly on
regularly on application forms, claims forms, invoices, legal contracts and many other the processing
business documents
documents and standardized
for the purposes of identifying business forms.
information Today,
about thebar codes are used
content.
regularly on application forms, claims forms, invoices, legal contracts and many other
These
documentscritical
fordocuments
the purposes areofexchanged
identifyingbetween
information trading
aboutpartners, suppliers, vendors or
the content.
customers using fax servers. Many businesses that receive faxed documents need them
These
to critical documents
be identified are exchanged
for their content between
and then routed to trading partners,person,
the appropriate suppliers, vendors or
department or
customerssystem.
workflow using fax servers. received
Integrating Many businesses
fax documentsthat receive faxed documents
into business applicationsneed them
to help
to be identified
automate businessfor their contentisand
workflows then routed
of critical to thefor
importance appropriate
departmentsperson,
suchdepartment
as human or
workflow system.
resources, accounts Integrating
payable,received
accountsfax documentssales,
receivables, into business
marketing,applications to help
legal, production
automate
and business workflows is of critical importance for departments such as human
manufacturing.
resources, accounts payable, accounts receivables, sales, marketing, legal, production
Enterprise Fax Servers offer numerous methods to properly capture fax documents and
and manufacturing.
route them internally for further processing. Bar code routing provides a simple fax routing
Enterprise
solution that Fax Servers offer
automates numerous
inbound methods
fax routing to any torecipient,
properly capture fax documents
any workflow, and
or any other
route them
business internally
process basedfor further processing.
on recognition of a Bar
bar code routing
located provides a simple or
on the document faxform.
routing
solution that automates inbound fax routing to any recipient, any
This results in the elimination of error, a more streamlined and productive processes,workflow, or any other
business
faster process
service and based on recognition
the avoidance of a bar
of additional codeassociated
costs located onwith
the telephony
documentrouting
or form.
This results
solutions. in the elimination of error, a more streamlined and productive processes,
faster service and the avoidance of additional costs associated with telephony routing
This paper introduces bar code routing (BCR) now available in OpenText RightFax.
solutions.

This paper introduces bar code routing (BCR) now available in OpenText RightFax.

TOGETHER, WE ARE THE CONTENT EXPERTS WHITEPAPER 3

TOGETHER, WE ARE THE CONTENT EXPERTS WHITEPAPER 3

Introduction
Introduction
Fax servers are well known for providing various methods to route faxes received by an
organization. Most fax routing methods use some type of telephony-based routine to
Fax servers
identify where areandwell
toknown
whom for a faxproviding
must bevarious
sent basedmethods to route
on known faxes received
parameters aboutby thean
organization.
phone Most fax
lines and/or routingcharacteristics.
signaling methods use some typescenarios,
In these of telephony-based
the method routine
by whichto the
identify
dedicated fax lines are provisioned is the determining factor that triggers the routingthe
where and to whom a fax must be sent based on known parameters about rule.
phone inward
Direct lines and/or signaling
dial (DID) or callcharacteristics. In these scenarios,
subscriber identification (CSID) arethe two method
of the bymorewhich the
dedicated
popular types fax lines
among area provisioned
notable list of is others.
the determining factor that triggers the routing rule.
Direct inward dial (DID) or call subscriber identification (CSID) are two of the more
However,
popular types many organizations
among a notableare listunable
of others.to effectively deploy a phone system-based
routing solution due to limited telephony resources. Moreover, many of the telephony
However, are
solutions many feeorganizations
based and add aretounable
the faxtoserver’s
effectively
costdeploy a phoneAn
of ownership. system-based
alternative
routing solution
method due identification,
for fax data to limited telephony
which doesresources.
not relyMoreover,
on telephony manyresources,
of the telephony
is Optical
solutions are
Character fee based(OCR).
Recognition and add OCRto the fax server’s
methods can scancostaoffaxownership.
documentAn foralternative
a series of
method for faxnumbers
recognizable data identification,
or letters whichwhichare does not relyto
compared onatelephony
routing table resources,
and thenis Optical
Character Recognition
automatically forward the (OCR).
fax toOCR methods
the correct can scan
recipient. OCRa fax document
however, for on
relies a series of
the sender
recognizable
to have the correctnumbers or letterson
information which are compared
the page, to a routing
in the correct locationtableand and use then
an acceptable
automatically
font and resolution forward(andtheinfax
someto the correct
cases the recipient. OCR however,
right language) in order for relies
it to on
be the sender
interpreted
to have the correct information on the page, in the correct location and use an acceptable
correctly.
font and resolution (and in some cases the right language) in order for it to be interpreted
An alternative that offers a greater degree of accuracy and efficiency is bar code
correctly.
recognition. Bar codes come in many formats and types and have been around for many
An
yearsalternative that offers
helping various a greater
industries degree
track of accuracy
information aboutand efficiency
products. It isisimportant
bar codeto
recognition. that
understand Bar acodes comedoesn’t
bar code in many formats and
specifically typesthe
contain and have beenabout
information around for many
a product or
years helping various industries track information about products.
a route to take in the case of a transmitted fax, but rather contains a reference number It is important to
understand
that corresponds that ato bar code or
a table doesn’t
databasespecifically contain the
which contains the information
descriptive data aboutabout
a product
the or
a route to take in the case of a transmitted fax, but rather contains
item. In many scenarios using bar codes is considered more accurate. As a matter of fact, a reference number
that codes
bar corresponds
are known to a to
table
have or read
database
errorswhich
of less contains
than 1 the descriptive
in 100,000. data about the
(Source:
item. In many scenarios using bar codes is considered
julierubin.com) The objective of using a bar code for fax routing is to capture more accurate. As a matter of fact,
information
bar codes
about the faxaredocument
known to have(like aread
claim errors
form,oflegal
less forms,
than 1 applications,
in 100,000. (Source: etc.) such that it can
julierubin.com) The objective of using a bar
be routed to a destination for timely and accurate processing. code for fax routing is to capture information
about the fax document (like a claim form, legal forms, applications, etc.) such that it can
be routed to a destination for timely and accurate processing.
Types of Bar Codes

1D bar code • A standard 1D bar code

Types is a,Codes
of Bar “series of varying width vertical lines
(called bars) and spaces. Bars and spaces together are named
1D bar code • "elements". There
A standard 1D bar are
codedifferent combinations
is a, “series ofwidth
of varying the bars and lines
vertical spaces
which represent different characters” (Source: Worth® Data
(called bars) and spaces. Bars and spaces together are named 2010).
"elements". There are different combinations of the bars and spaces
2D bar code • A 2D code
which adds different
represent symbols characters”
and shapes(Source:
in addition to the Data
Worth® vertical lines
2010).
and can contain more information.
2D bar code • A 2D code adds symbols and shapes in addition to the vertical lines
and can contain more information.

TOGETHER, WE ARE THE CONTENT EXPERTS WHITEPAPER 4

TOGETHER, WE ARE THE CONTENT EXPERTS WHITEPAPER 4

Inbound Fax Routing Options
Inbound
Before discussingFax Routing
the various Options
time-tested methods for routing the inbound faxes, it is
helpful to understand where faxes need to go within an organization. People, groups of
Before
people discussing
or businessthe various time-tested
applications all may bemethods
a required fordestination
routing the for
inbound faxes, it is
a company’s
helpful tofaxes.
received understand
Once where faxesrouting
a particular need tomethod
go within an organization.
is employed, People, groups
the destinations of
for smartly
people or business applications
routed faxes can include: all may be a required destination for a company’s
received faxes. Once a particular routing method is employed, the destinations for smartly
routed faxes can include:
• Individual user inboxes • Email recipients

• Group inboxes • MFPs/Printers

• Individual user inboxes • Email recipients
• Workflow systems • Network folders
• Group inboxes • MFPs/Printers
• Content Management • Business
• Workflow
systems systems • Network folders
Applications

• Content Management • Business

systems Applications

Figure 1: RightFax can route received faxes to a variety of people, groups of people, devices or
various business systems for processing.
Figure 1: RightFax can route received faxes to a variety of people, groups of people, devices or
various business systems for processing.

TOGETHER, WE ARE THE CONTENT EXPERTS WHITEPAPER 5

TOGETHER, WE ARE THE CONTENT EXPERTS WHITEPAPER 5

Inbound Fax Routing Methods
OpenText Fax Server offers numerous routing methods to suit the unique needs of
Inbound Fax Routing Methods
individual organizations. For some organizations fax routing based on telephony
OpenText Fax
resources is a Server
suitableoffers numerous
option. For othersrouting
wheremethods to suit the
fax document unique
content needs of for
is important
individual organizations. For some organizations fax routing based on telephony
routing purposes, optical and bar code character recognition may be appropriate.
resources is a suitable option. For others where fax document content is important for
The tables
routing below describe
purposes, thebar
optical and different routing options
code character available
recognition maywith RightFax and
be appropriate.
considerations organizations should make when determining the routing method that
The
workstables below
for their describe
specific theand
needs different routing options available with RightFax and
circumstances.
considerations organizations should make when determining the routing method that
works for their specific needs and circumstances.

TOGETHER, WE ARE THE CONTENT EXPERTS WHITEPAPER 6

TOGETHER, WE ARE THE CONTENT EXPERTS WHITEPAPER 6

 Conventional Telephony-Based Methods for Routing Received Faxes

Routing Description
Conventional Telephony-Based Methods for Routing Received Faxes
Type
Routing Description
DID/DNIS
Type • Description: Direct Inward Dial and Dialed Number Identification
Service. Each RightFax user is assigned a personal fax mailbox that is
DID/DNIS • assigned a DID/DNIS
Description: number
Direct Inward (routing
Dial code).
and Dialed When aIdentification
Number call comes in
with
Service. Each RightFax user is assigned a personal faxcorresponding
a valid DID/DNIS number, the fax is placed in the mailbox that is
user’s faxamailbox.
assigned DID/DNIS number (routing code). When a call comes in
• with a valid DID/DNIS
Considerations: number,
DID and DNISthe
arefax
feeis based
placedservices
in the corresponding
and require
user’s
the fax mailbox.
provisioning of many local phone numbers (DID numbers) for
• routing.
Considerations: DID and DNIS are fee based services and require
the provisioning of many local phone numbers (DID numbers) for
DTMF • Description:
routing. Dual-Tone Multi-Frequency. The person sending the fax
dials this number and the call connects normally. Before the fax
DTMF • transmission
Description: starts, the fax
Dual-Tone board prompts The
Multi-Frequency. the caller
personwith a tonethe
sending or fax
voice prompt to enter a routing code for the fax they are sending.
dials this number and the call connects normally. Before the fax
• transmission starts,
Considerations: the fax the
Requires board prompts
sender the caller
to remain withline
on the a tone
and or
listen
voice prompt to enter a routing code for the fax they are sending.
for the DTMF prompt. Requires configuration of DTMF for the phone
• system.
Considerations: Requires the sender to remain on the line and listen
for the DTMF prompt. Requires configuration of DTMF for the phone
ANI • Description:
system. Automatic Number Identification. Uses the sending
party’s ANI information to route inbound faxes to a user mailbox based
ANI • on the phone number
Description: thatNumber
Automatic the fax Identification.
originated from.Uses the sending
• party’s ANI information
Considerations: Not alltoreceived
route inbound faxes from
faxes come to a user mailbox
a known based
number
on the phone number that the fax originated
and thus some numbers may not be recognized. from.
• Considerations: Not all received faxes come from a known number
Channel • Description:
and thus someFaxes are may
numbers routed
notbased on the phone line (fax channel)
be recognized.
on from which they are received.
Channel •• Description:
Considerations:Faxes
Mayare routedthe
require based
needonforthe phone
extra line (faxdriving
channels, channel)
up
on from which they are received.
TCO. Not all faxes received on this channel may be intended for the
• recipient.
Considerations: May require the need for extra channels, driving up
TCO. Not all faxes received on this channel may be intended for the
CSID • Description:
recipient. Caller Subscriber Identification. Routes inbound faxes to
a specific mailbox based on the ID of the sending device.
CSID •• Description:
Considerations:Caller
NotSubscriber
all sendingIdentification.
devices haveRoutes
CSID. inbound faxes
The sender to
may
a specific mailbox based on the ID of the
use different sending devices or locations sending device.
• Considerations: Not all sending devices have CSID. The sender may
use different sending devices or locations

TOGETHER, WE ARE THE CONTENT EXPERTS WHITEPAPER 7

TOGETHER, WE ARE THE CONTENT EXPERTS WHITEPAPER 7

 Character Recognition-Based Methods for Routing Received Faxes

Routing Description
Character Recognition-Based Methods for Routing Received Faxes
Type
Routing Description
OCR
Type • Description: Optical Character Recognition. Applies OCR methods to
inbound faxes, creates an associated text file, and is able to
OCR • automatically
Description: route those
Optical faxes to
Character their intended
Recognition. recipient
Applies OCRbased on the
methods to
“To” name found on the cover sheet. Multiple viewers can be
inbound faxes, creates an associated text file, and is able to used to
view the OCRroute
automatically text information.
those faxes to their intended recipient based on the
• “To” name found on
Considerations: the cover
Limited sheet. Multiple
in resolution viewers
and in its abilitycan be used to
to read
view the OCR
distorted text information.
characters. Sender must ensure characters are readable and
• in the right location.
Considerations: Limited in resolution and in its ability to read
distorted characters. Sender must ensure characters are readable and
BCR • Description: Bar code routing expands on the OCR method
in the right location.
described above. Placing a recognizable bar code on the cover page
BCR • of a received fax
Description: Barorcode
on standard forms willonensure
routing expands the OCRa higher
methoddegree of
routing accuracy. Companies that have trading partners
described above. Placing a recognizable bar code on the cover or thosepage
that
require standard
of a received fax forms (insurance
or on standard claims,
forms will loan applications,
ensure for
a higher degree of
example) regularlyCompanies
routing accuracy. use bar codes
that that
haveare encoded
trading with or
partners information
those that
that is used
require to compare
standard to a lookupclaims,
forms (insurance table that
loanaids in identifying
applications, for the
routing destination.
example) regularly use bar codes that are encoded with information
• that is used to compare
Considerations: Some to a lookup
sort table thatmust
of collaboration aids occur
in identifying
between the
routing
sender destination.
and recipient to ensure the correct codes are in place. Sender
• must ensure the bar
Considerations: code
Some is on
sort the sent fax. Dozens
of collaboration of codes
must occur are
between
supported.
sender and recipient to ensure the correct codes are in place. Sender
must ensure the bar code is on the sent fax. Dozens of codes are
supported.

Providing Support for Bar Codes

Solution
ProvidingOverview
Support for Bar Codes
OpenText RightFax responds to the challenges of automated inbound fax routing by
Solution Overview
supporting 1 and 2 dimensional bar codes with its new Bar Code Routing (BCR) Module.
OpenText
The result RightFax
is a lowerresponds to thethat
TCO solution challenges of automated
streamlines inbound
the recognition andfax routing
routing by
process.
supporting 1 and 2 dimensional bar codes with its new Bar Code Routing
This drives up productivity and eliminates costly errors and bottlenecks. (BCR) Module.
The result is a lower TCO solution that streamlines the recognition and routing process.
A summary
This of high-level
drives up benefits
productivity is as follows:
and eliminates costly errors and bottlenecks.

Lowers
A Cost
summary of high-level benefits is as follows:

• Significantly
Lowers Cost less than other fee based telephony routing methods.

• One time cost

Significantly versus
less than monthly
other feeorbased
annualtelephony
fee routing methods.

• Eliminates staffing
One time cost requirements
versus monthly or associated
annual fee with manual fax routing

• Eliminates staffing requirements associated with manual fax routing

TOGETHER, WE ARE THE CONTENT EXPERTS WHITEPAPER 8

TOGETHER, WE ARE THE CONTENT EXPERTS WHITEPAPER 8

Increases Efficiency and Productivity

• Provides
Increases reliable
Efficiency androuting method that eliminates errors associated with user-
Productivity
based manual routing
• Provides reliable routing method that eliminates errors associated with user-
• Initiates and speeds
based manual routingworkflow processes and order processing by automating fax
routing
• Initiates and speeds workflow processes and order processing by automating fax
Enhances Security and Compliance
routing

• Provides
Enhances seamless
Security routing to users, groups or shared network folder
and Compliance

• Facilitates compliance
Provides seamless with to
routing regulatory mandates
users, groups or shared network folder

• Facilitates compliance with regulatory mandates

Solutions Highlights

Solutions Highlights
Feature Description Benefits
• Supports 1d and • Routes inbound faxes based on bar • Improves automation
2d Feature
bar codes code data Description Benefits
of inbound faxes
• Data is matched against a user- • Bolsters customer
• Supports 1d and • Routes inbound faxes based on bar • Improves automation
configured lookup table service and turn
2d bar codes code data of inbound faxes
• 2d codes are a service of OpenText around/processing
• Data is matched against a user- • Bolsters
times customer
Professional Services
configured lookup table service and turn
• 2d codes are a service of OpenText around/processing
• Supports • Users can utilize a variety of 1D or 2D • Provides
times flexibility
Professional Services
approx. 11 types bar code types • Eases integration
of common bar • Codes can be entered into routing into existing
Supports
• codes • Users can utilize a variety of 1D or 2D • Provides flexibility
tables for lookup and matches business practices
approx. 11 types bar code types • Eases integration
• Uses readily
of common bar • Codes can be entered into routing into existing
available,
codes tables for lookup and matches business practices
commercial, off- the-
• Uses readily
shelf bar codes fonts
available,
• The BCR • Provides a familiar method for setup • Eases administration
commercial, off- the-
Process is and administration • Maintains overallfonts
shelf bar codes
• Allows for offloading or distributing system availability
• integrated
The BCR into • Provides a familiar method for setup • Eases administration
the RightFax BCR processing for load balancing
Process is and administration • Maintains overall
WorkServer • A central BCR mailbox is setup where
integrated into • Allows for offloading or distributing system availability
architecture received faxes reside and then are
the RightFax BCR processing for load balancing
forwarded based on the routing table
WorkServer •A central BCR mailbox is setup where
lookups
architecture received faxes reside and then are
• Auditable • Bar code information is placed in fax • Supports compliance
forwarded based on the routing table
routing history history record initiatives
lookups
• History records are auditable and • Reduces business
• Auditable • Bar code information is placed in fax • Supports compliance
traceable risk
routing history history record initiatives
• Bar codes •• Seamless routing
History records aretoauditable
users, groups
and or •• Eliminates costs
Reduces business
match to user- shared network
traceable folders associated
risk with
manual routing
• defined lookup
Bar codes • Seamless routing to users, groups or • Eliminates costs
table • Increases
match to user- shared network folders associated with
productivity
defined lookup manual routing
table • Increases
productivity

TOGETHER, WE ARE THE CONTENT EXPERTS WHITEPAPER 9

TOGETHER, WE ARE THE CONTENT EXPERTS WHITEPAPER 9

Inbound Fax Bar Code Capture and Routing
Inbound Fax Bar Code Capture and Routing

Figure 2: OpenText RightFax Bar Code Routing Module quickly recognizes bar codes
that allow for fast, efficient routing to a variety of destinations.
Figure 2: OpenText RightFax Bar Code Routing Module quickly recognizes bar codes
that allow for fast, efficient routing to a variety of destinations.

Technology Overview: Bar Code Routing

OpenText RightFax
Technology Bar CodeBar
Overview: Routing:
CodeHow it works
Routing
The process of bar code routing (BCR) in RightFax is very much like OCR routing,
OpenText RightFax Bar Code Routing: How it works
making it easy for users to setup and administer.
The process of bar code routing (BCR) in RightFax is very much like OCR routing,
A centralized
making it easymailbox
for usersis setup
to setupto facilitate inbound barcode routing. Faxes that contain
and administer.
barcodes on the first page will be sent to the central mailbox. From there, the mailbox
A centralized
performs mailbox
a routing is setup
table look-up,to facilitate
associates inbound
the faxbarcode routing.
to the user, andFaxes
routesthat
it tocontain
the user.
barcodes
In the eventonofthe first page
a failed will be
lookup, thesent to the
fax will central
remain mailbox.
in the From there,
centralized mailboxtheandmailbox
can be
performs
viewed byaanyone
routing who
tablehas
look-up, associates
permissions to dothe
so,fax to the user,
ensuring andfaxes
that no routes
areit misplaced
to the user.or
In the event of
erroneously a failed lookup, the fax will remain in the centralized mailbox and can be
routed.
viewed by anyone who has permissions to do so, ensuring that no faxes are misplaced or
erroneously routed.

TOGETHER, WE ARE THE CONTENT EXPERTS WHITEPAPER 10

TOGETHER, WE ARE THE CONTENT EXPERTS WHITEPAPER 10

Specifications
• RightFax 10.0 or greater
Specifications
• Available for Business
RightFax 10.0 and Enterprise Servers
or greater

• Bar Code for

Available Routing (BCR)
Business andModule
Enterprise Servers

• Bar Code compatibility

Routing (BCR) (see list below)
Module

• 2D
BarBar
CodeCodes available(see
compatibility withlist
OpenText
below) Professional Services

Supported
• 2D Bar Bar
CodesCodes
available with OpenText Professional Services

1 Dimensional (1D)
Supported Bar Codes
• 3 of 9 (1D)
1 Dimensional

• 2
3 of 5
9

• Codabar
2 of 5

• 93
Codabar

• 128
93

• UPC-A
128

• UPC-E
UPC-A

• EAN 8
UPC-E

• EAN 13
8

2 Dimensional
• EAN 13(2D)

• PDF 417
2 Dimensional (2D)

• Data Matrix
PDF 417

Note:
• 2 Dimensional
Data Matrix Bar Code implementations are available from OpenText Professional
Services.
Note: 2 Dimensional Bar Code implementations are available from OpenText Professional
Services.

TOGETHER, WE ARE THE CONTENT EXPERTS WHITEPAPER 11

TOGETHER, WE ARE THE CONTENT EXPERTS WHITEPAPER 11

Summary
Summary
As a lower cost and less resource alternative to telephony routing methods, and a more
accurate recognition technique than traditional OCR, RightFax Bar Code Routing offers
As
the aability
lowertocost and less
interpret bar resource alternative
codes directly to telephony
from fax routing
cover sheets methods,
or other and business
standard a more
accurate
forms whichrecognition
are thentechnique
automaticallythanrouted
traditional
to theOCR, RightFax
correct BarforCode
recipient Routing
timely offers
and error-
the ability to interpret bar codes directly from fax cover sheets or other standard
proof processing. Bar code fonts are widely available today, meaning organizations that business
forms
do notwhich are then
use codes automatically
today can initiate routed to theinto
this method correct
theirrecipient
strategicfor timely and
business error-
process
proof
plans. And, those companies that do have bar codes procedure in place can now that
processing. Bar code fonts are widely available today, meaning organizations
do not use
leverage codes
this today can
functionality in initiate
OpenText thisRightFax.
method into their strategic
Organizations willbusiness process
recognize immediate
plans. And, those companies that do have bar codes procedure in
benefits in improved productivity and turn-round times; a bolstering of documentplace can now
leverage thisobjectives
compliance functionality
as ainresult,
OpenText and RightFax.
an increasedOrganizations will recognize immediate
fax server ROI.
benefits in improved productivity and turn-round times; a bolstering of document
compliance objectives as a result, and an increased fax server ROI.

TOGETHER, WE ARE THE CONTENT EXPERTS WHITEPAPER 12

TOGETHER, WE ARE THE CONTENT EXPERTS WHITEPAPER 12

 For More Information
For Moreinformation
For more Information
on OpenText Fax Appliance, visit
http://InstantInfoSystems.com
For more information on OpenText FaxorAppliance
contactvisit http://faxsolutions.opentext.com
Instant InfoSystems at: or
For more information on OpenText Fax Appliance visit http://faxsolutions.opentext.com or
contact your OpenText sales representative at:
contact your OpenText sales representative at:
Sales [email protected]
• North America: [email protected] or (800) 304-2727
 North America: [email protected] or (800) 304-2727
Support [email protected]
• EMEA: [email protected] or +971 4 390 0281
 MEA: [email protected] or +971 4 390 0281
• Europe: [email protected] or +3 (0)23 565 2333
 Europe: [email protected] or +31 (0)23 565 2333
• Asia/Pacific: [email protected] or +852 2824 8223
 Asia/Pacific: [email protected] or +852 2824 8223

About OpenText
About OpenText
OpenText is the world’s largest independent provider of Enterprise Content Management
OpenText is the world’s largest independent provider of Enterprise Content Management
(ECM) software. The Company's solutions manage information for all types of business,
(ECM) software. The Company's solutions manage information for all types of business,
compliance and industry requirements in the world's largest companies, government
compliance and industry requirements in the world's largest companies, government
agencies and professional service firms. OpenText supports approximately 46,000
agencies and professional service firms. OpenText supports approximately 46,000
customers and millions of users in 114 countries and 12 languages. For more information
customers and millions of users in 114 countries and 12 languages. For more information
about OpenText, visit www.opentext.com.
about OpenText, visit www.opentext.com.

TOGETHER, WE ARE THE CONTENT EXPERTS WHITEPAPER 13

TOGETHER, WE ARE THE CONTENT EXPERTS WHITEPAPER 9
Visit online.opentext.com for more information about OpenText solutions. OpenText is a publicly traded company on both NASDAQ (OTEX) and the TSX (OTC) Copyright © 2010 by OpenText Corporation. Trademarks or registered
About Instant InfoSystems

Instant InfoSystems (IIS) is a leading provider of document delivery and automation solutions to
Fortune 1000 companies and enterprises nationwide, and is one of the largest value-added resellers
of RightFax in the world. Our experience and technical expertise help us deliver industry specific
solutions that meet complex information management requirements, reduce costs and improve
efficiencies. IIS solutions are based on best-of-breed technology supported by award winning service
and technical support. Services include solution design, project management, implementation and
integration, upgrades and maintenance.

Founded in 1993, Instant InfoSystems is headquartered in Los Angeles, with sales and service
resources across the country. IIS is a Microsoft Gold Certified Partner, and maintains strategic
relationships with leading technology providers, including Open Text, Dialogic, PSIGEN, and Nintex.

Corporate Office technical support keep up to date with the IIS blog
2301 West 190th Street Phone: 310.750.7209
Blog.InstantInfoSystems.com
Torrance, CA 90504 Fax: 310.750.7219
[email protected] follow IIS on twitter
Phone: 310.750.7200
Fax: 310.750.7210 Twitter.com/Instant_Info
training
[email protected]
Phone: 310.750.7256 friend IIS on facebook
Fax: 310.750.7210 Facebook.com/InstantInfoSystems
sales
[email protected]
Phone: 310.750.7200
Fax: 310.750.7210
[email protected]

www.InstantInfoSystems.com

Copyright © 2012 Instant InfoSystems. All rights reserved. Instant InfoSystems, the phrase “Information meets expertise,” and the stylized logo, with and without the term
Instant InfoSystems, are registered trademarks of Instant InfoSystems Inc. All other brand names and registered trademarks are the property of their respective owners.