BSBADM101A Use Business Equipment and Resources: Revision Number: 1

BSBADM101A Use business equipment and
resources
Revision Number: 1
BSBADM101A Use business equipment and resources Date this document was generated: 26 May 2012
BSBADM101A Use business equipment and resources
Modification History
Not applicable.
Unit Descriptor
Unit descriptor This unit describes the performance outcomes, skills and
knowledge required to choose equipment and resources to
complete a variety of tasks under direct supervision and
includes operating equipment, undertaking routine
maintenance and reporting faults to the appropriate person.
No licensing, legislative, regulatory or certification
requirements apply to this unit at the time of endorsement.
Application of the Unit

Application of the unit This unit applies to individuals developing basic skills and
knowledge to use a variety of business equipment in
preparation for working in a broad range of settings.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units
Approved Page 2 of 8
© Commonwealth of Australia, 2012 Innovation and Business Skills Australia
Employability Skills Information

Employability skills This unit contains employability skills.
Elements and Performance Criteria Pre-Content

Elements describe the Performance criteria describe the performance needed to
essential outcomes of a demonstrate achievement of the element. Where bold
unit of competency. italicised text is used, further information is detailed in the
required skills and knowledge section and the range
statement. Assessment of performance is to be consistent
with the evidence guide.
Elements and Performance Criteria

ELEMENT PERFORMANCE CRITERIA
1. Select equipment or 1.1. Identify and access business equipment or resources
resources required to complete task under direct instructions
1.2. Estimate quantities and resources correctly to
complete the task
1.3. Check equipment for serviceability in accordance
with equipment instructions
2. Operate equipment 2.1. Operate equipment in accordance with
manufacturer's specifications and under direct
instructions
2.2. Identify equipment faults accurately and take action
to ensure equipment is repaired in accordance with
manufacturer's specifications
2.3. Report repairs outside area of own responsibility to
appropriate persons
3. Maintain equipment 3.1. Maintain equipment or resources to support
or resources completion of tasks under direct instructions
3.2. Undertake maintenance to ensure equipment meets
manufacturer's specifications
3.3. Maintain records concerning equipment or resources
under direct instructions
3.4. Store equipment and resources under direct
instructions
Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
 literacy skills to identify work requirements and to process basic, relevant
workplace documentation
 communication skills to identify lines of communication, to request advice, to
effectively question, to follow instructions, to receive feedback and to report
equipment faults
 problem-solving skills to solve routine problems related to business equipment and
to determine appropriate fault repair actions while under direct supervision
 technology skills to use business equipment under direct supervision.
Required knowledge
 key provisions of relevant legislation from all levels of government that may affect
aspects of business operations, such as:
 occupational health and safety (OHS)
 functions of a range of business equipment
 correct shut-down procedures for a range of business equipment
 common equipment faults
 routine maintenance procedures.
Evidence Guide
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge, range statement and the Assessment
Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and Evidence of the following is essential:

evidence required to demonstrate  demonstrated application of appropriate maintenance
competency in this unit procedures.
 knowledge of the functions of a range of business
equipment
 operation of a range of business equipment.
Context of and specific resources for Assessment must ensure:
assessment  access to an actual workplace or simulated
environment
 access to office equipment and resources
 examples of operational and maintenance manual and
records.
Method of assessment A range of assessment methods should be used to assess
practical skills and knowledge. The following examples
are appropriate for this unit:
 direct questioning combined with review of
portfolios of evidence and third party workplace
reports of on-the-job performance by the candidate
 analysis of responses to case studies and scenarios
 observation of demonstrated techniques in operating
and maintaining business equipment
 oral or written questioning to asses knowledge of the
operation and maintenance of business equipment
 review of records concerning equipment or resources.
Guidance information for Holistic assessment with other units relevant to the
assessment industry sector, workplace and job role is recommended,
for example:
 other general administration units.
Range Statement
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different
work environments and situations that may affect performance. Bold italicised
wording, if used in the performance criteria, is detailed below. Essential operating
conditions that may be present with training and assessment (depending on the work
situation, needs of the candidate, accessibility of the item, and local industry and
regional contexts) may also be included.
Business equipment may include:  answering machine

 binder
 fax machine
 photocopier
 printer
 telephone
Resources may include:  equipment
 facilities
 human resources
 OHS resources
 stock and supplies
Equipment instructions may  manufacturers guidelines
include:  OHS guidelines and procedures
 procedures manual
 training notes
Appropriate persons may include:  colleagues
 external organisations
 line management
 supervisor
Maintenance may include:  adding toner
 cleaning equipment regularly
 clearing paper jams
 organising service calls
 replacing paper
Records may include:  equipment service call forms
 purchase orders
 service repair forms
 warranties
Unit Sector(s)
Unit sector
Competency field
Competency field Administration - General Administration
Co-requisite units
Co-requisite units

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BSBADM101A Use business equipment and

BSBADM101A Use business equipment and resources

Application of the Unit

Employability Skills Information

Elements and Performance Criteria Pre-Content

Elements and Performance Criteria

Required Skills and Knowledge

Critical aspects for assessment and Evidence of the following is essential:

Business equipment may include:  answering machine

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