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Multiple

The document discusses using multiple channels to enhance the customer experience and provide opportunities to interact with customers. A chart shows the percentage of customer interactions across different channels, with the largest being capitalization at 42%, followed by phone at 17% and online at 15%.

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richard
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29 views1 page

Multiple

The document discusses using multiple channels to enhance the customer experience and provide opportunities to interact with customers. A chart shows the percentage of customer interactions across different channels, with the largest being capitalization at 42%, followed by phone at 17% and online at 15%.

Uploaded by

richard
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Multiple Channels – Enhance Customer Experience and

Opportunities to interact with us

CAPITALIZATION

CAPITALIZATION

11%

5%

42%
15%

10%

17%

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