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Cabin Operations Safety Best Practices Guide Ed4 Contents

This document provides an introduction and overview of cabin operations safety. It discusses IATA's cabin safety initiatives and resources. It also covers safety management topics like safety risk management, safety reporting, documentation and fatigue risk management. Finally, it addresses cabin crew responsibilities, qualifications, uniforms and medical standards.

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0% found this document useful (0 votes)
715 views12 pages

Cabin Operations Safety Best Practices Guide Ed4 Contents

This document provides an introduction and overview of cabin operations safety. It discusses IATA's cabin safety initiatives and resources. It also covers safety management topics like safety risk management, safety reporting, documentation and fatigue risk management. Finally, it addresses cabin crew responsibilities, qualifications, uniforms and medical standards.

Uploaded by

expairtise
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 12

Introduction

Introduction .................................................................................................................................... 13 


1.1  Foreword ............................................................................................................................................... 13 
1.2  Summary of changes ............................................................................................................................ 13 
1.3  Definitions ............................................................................................................................................. 14 
1.4  Abbreviations ........................................................................................................................................ 16 
1.5  Cabin Operations Safety Best Practices Guide .................................................................................... 21 
IATA Cabin Safety .......................................................................................................................... 22 
2.1  IATA Cabin Safety Initiatives ................................................................................................................ 22 
  Cabin Safety Extranet Site................................................................................................................. 22 
  Cabin Operations Safety Conference ................................................................................................ 22 
  Cabin Safety Guidelines .................................................................................................................... 23 
  Health and Safety Guidelines ............................................................................................................ 23 
  Cabin Safety Data and Analysis ........................................................................................................ 23 
  IATA Cabin Operations Safety Technical Group (COSTG) ............................................................... 24 
  IATA Operational Safety Audit (IOSA) ............................................................................................... 25 
Safety Management ....................................................................................................................... 26 
3.1  Safety Management System (SMS) in Cabin Operations .................................................................... 26 
3.2  Safety Risk Management...................................................................................................................... 27 
  Risk Assessments in Cabin Operations ............................................................................................ 27 
  Safety Performance Indicators (SPIs) ............................................................................................... 28 
3.3  SMS Training ........................................................................................................................................ 30 
3.4  Safety Reporting ................................................................................................................................... 31 
  Characteristics of Effective Reports................................................................................................... 31 
  Process Flow ..................................................................................................................................... 35 
  Submission of Reports ....................................................................................................................... 35 
  Evaluation and Classification of a Report .......................................................................................... 36 
  Closure of Reports ............................................................................................................................. 40 
  The Value of Effective Cabin Safety Reports .................................................................................... 40 
3.5  Documentation ...................................................................................................................................... 41 
  Document Control .............................................................................................................................. 41 
  IOSA Table 5.1 – Operations Manual Content Specifications........................................................... 42 
Fatigue Risk Management............................................................................................................. 43 
4.1  Definition of Fatigue .............................................................................................................................. 43 
  Transient Fatigue ............................................................................................................................... 43 
  Cumulative Fatigue ............................................................................................................................ 43 
4.2  Fatigue Risk Management System (FRMS) ......................................................................................... 43 
  Stakeholders ...................................................................................................................................... 44 
  Components of a FRMS .................................................................................................................... 44 

4th Edition 2018 1


Cabin Operations Safety Best Practices Guide

  Fatigue Management Guide for Airline Operators .............................................................................45 


  FRMS Policy and Documentation ......................................................................................................45 
  Fatigue Safety Action Group ..............................................................................................................45 
  Fatigue Risk Management Processes ...............................................................................................45 
  FRMS Promotion Processes ..............................................................................................................47 
  FRMS Training for Operators .............................................................................................................47 
4.3  Cabin Crew Fatigue............................................................................................................................... 48 
  Sleep ..................................................................................................................................................48 
  Contributory Factors ...........................................................................................................................48 
  Symptoms and Effects of Fatigue ......................................................................................................49 
  Fatigue Preventive Strategies ............................................................................................................49 
  Personal Mitigation Strategies ...........................................................................................................50 
  IMSAFE ..............................................................................................................................................50 
  Flight Time, Flight Duty Periods and Rest Periods ............................................................................50 
Cabin Crew ...................................................................................................................................... 52 
5.1  Number and Composition of Cabin Crew.............................................................................................. 52 
  Cabin Crew Safety Responsibilities ...................................................................................................52 
  Senior Cabin Crewmember ................................................................................................................52 
  Other Cabin Crew...............................................................................................................................53 
5.2  Cabin Crew Qualifications ..................................................................................................................... 53 
5.3  Cabin Crew Uniforms ............................................................................................................................ 54 
5.4  Cabin Crew Medical Standards ............................................................................................................. 55 
  Aeromedical Assessment ...................................................................................................................55 
  Alcohol, Drugs and Medication ..........................................................................................................55 
5.5  Media and Social Media Policy ............................................................................................................. 55 
5.6  Human Factors ...................................................................................................................................... 56 
  Human Factors Training .....................................................................................................................56 
5.7  Crew Resource Management (CRM) .................................................................................................... 57 
  CRM Training .....................................................................................................................................57 
5.8  Threat and Error Management (TEM) ................................................................................................... 58 
  Threat and Error Management Framework ........................................................................................59 
5.9  Cabin Crew Training.............................................................................................................................. 62 
  Training Records ................................................................................................................................63 
  Competency-based Training ..............................................................................................................63 
Communication .............................................................................................................................. 64 
6.1  Authority Definitions .............................................................................................................................. 64 
6.2  Chain of Command ............................................................................................................................... 64 
6.3  Common Language ............................................................................................................................... 65 

2 4th Edition 2018


Introduction

6.4  Signals and Commands ........................................................................................................................ 65 


6.5  Read-Back Instructions ......................................................................................................................... 66 
6.6  Cooperation and Coordination .............................................................................................................. 66 
Operator Policies ........................................................................................................................... 67 
7.1  In-flight Entertainment (IFE) Systems ................................................................................................... 67 
7.2  Personal Transportation Devices.......................................................................................................... 67 
  Operators’ Experience and Risk Assessment of PTDs ..................................................................... 68 
  Recommendations regarding PTDs................................................................................................... 68 
7.3  Portable Electronic Devices (PEDs) ..................................................................................................... 69 
  Transmitting and Non-transmitting Electronic Devices ...................................................................... 69 
  Aircraft Fitted With On-Board Connectivity ........................................................................................ 69 
  Use of Portable Electronic Devices on Board.................................................................................... 70 
  Risk Assessment & Management - PEDs ......................................................................................... 71 
  Permitted, Restricted and Prohibited Portable Electronic Devices.................................................... 72 
  Medical Portable Electronic Devices ................................................................................................. 73 
  Monitoring PED Use in the Cabin ...................................................................................................... 73 
  Passenger Awareness of PED Policy ................................................................................................ 74 
  Low-Visibility Operations ................................................................................................................... 74 
  Suspected Electromagnetic Interference Report ........................................................................... 74 
  Publication of PED policy............................................................................................................... 75 
  Cabin Crew Training ...................................................................................................................... 75 
7.4  Non-certified Comfort Devices .............................................................................................................. 76 
  Risk Assessment – Non-certified Comfort Devices ........................................................................... 77 
  Decision Tool – Comfort Devices ...................................................................................................... 77 
7.5  Onboard Smoking Policy ...................................................................................................................... 78 
  Electronic Cigarettes .......................................................................................................................... 79 
7.6  Carry-On Baggage ................................................................................................................................ 80 
  Contents of Carry-on Baggage .......................................................................................................... 80 
  Risk Assessment – Carry-on Baggage .............................................................................................. 81 
  Carry-on Baggage Allowance ............................................................................................................ 82 
  Identification of Carry-on Baggage .................................................................................................... 83 
  Excess Carry-on Baggage ................................................................................................................. 83 
  Passenger Awareness of Carry-on Baggage .................................................................................... 83 
  Responsibilities .................................................................................................................................. 84 
  Oversized, Fragile and Special Articles ............................................................................................. 85 
7.7  Smart luggage....................................................................................................................................... 85 
  Smart Luggage with Integrated Lithium Batteries.............................................................................. 86 
  Smart Luggage with Integrated Active Devices ................................................................................. 86 

4th Edition 2018 3


Cabin Operations Safety Best Practices Guide

  Quick Reference.................................................................................................................................87 
  Recommendations for Operators .......................................................................................................88 
  Smart luggage firefighting procedures ...............................................................................................88 
  Safety Risk Assessment – Smart Luggage ........................................................................................89 
7.8  Carriage of Lithium Batteries ................................................................................................................. 89 
  Damaged or Faulty Lithium Batteries .................................................................................................91 
  Carriage without Prior Approval of the Operator ................................................................................91 
  Carriage with Prior Approval of the Operator .....................................................................................91 
  Risk Assessment - Lithium Batteries..................................................................................................92 
  Passenger Awareness of Lithium Batteries .......................................................................................93 
7.9  Pets in the Passenger Cabin ................................................................................................................. 94 
7.10  Expectant Mothers ................................................................................................................................ 94 
7.11  Passengers of Size ............................................................................................................................... 95 
7.12  Non-discrimination................................................................................................................................. 95 
Carriage of Special Category Passengers ................................................................................... 96 
8.1  Deportees, Prisoners, Persons in Custody and under Administrative Control ..................................... 96 
  Determination of requirement for an Escort .......................................................................................97 
  Procedures for Carriage Without an Escort .......................................................................................97 
  Procedures for Carriage With an Escort ............................................................................................97 
  General guidance for the transport of persons in lawful custody, persons under arrest, or convicted
criminals under escort .....................................................................................................................................98 
8.2  Unaccompanied Minors......................................................................................................................... 99 
  Risk Assessment – Unaccompanied Minors ......................................................................................99 
  Tracking of Unaccompanied Minors...................................................................................................99 
  Care of Unaccompanied Minors On Board ......................................................................................100 
8.3  Passengers with Children.................................................................................................................... 100 
8.4  Passengers with Infants ...................................................................................................................... 101 
  Infants Reaching Two Years of Age within the Validity of Ticket .....................................................101 
  Bassinets and Infant Floatation Equipment .....................................................................................101 
8.5  Child and Infant Restraints .................................................................................................................. 101 
  Infant Restraint .................................................................................................................................102 
  Child Restraint ..................................................................................................................................102 
  Policies and Procedures...................................................................................................................102 
  Permitted Locations in the Cabin .....................................................................................................102 
  Awareness of Policy .........................................................................................................................103 
8.6  Passengers with Reduced Mobility ..................................................................................................... 104 
  Categories and Codes......................................................................................................................104 
  Boarding and Disembarking .............................................................................................................105 
  Maximum Number and Requirement for Assistants ........................................................................105 

4 4th Edition 2018


Introduction

  Evacuation Procedure ..................................................................................................................... 106 


  Seating ............................................................................................................................................. 106 
  Accessible Lavatories ...................................................................................................................... 106 
8.7  Individual Safety Briefings .................................................................................................................. 106 
8.8  Incapacitated Passengers .................................................................................................................. 107 
  Medical Clearance ........................................................................................................................... 107 
  Refusal or Removal of Incapacitated Passengers........................................................................... 107 
  Disembarkation of Incapacitated Passengers ................................................................................. 107 
  Transit of Incapacitated Passengers ............................................................................................... 107 
  Group Travel .................................................................................................................................... 108 
  Medical Information Form ................................................................................................................ 108 
  Frequent Traveler’s Medical Card ................................................................................................... 108 
8.9  Medical Equipment ............................................................................................................................. 108 
  Wheelchairs ..................................................................................................................................... 108 
  Oxygen............................................................................................................................................. 109 
  Stretchers......................................................................................................................................... 109 
  Loading of Special Equipment ......................................................................................................... 109 
  Mobility Aids ..................................................................................................................................... 109 
8.10  Service Animals .................................................................................................................................. 110 
  Emotional Support or Psychiatric Service Animals...................................................................... 110 
Safety Equipment and Systems ................................................................................................. 111 
9.1  Preflight Checks .................................................................................................................................. 111 
9.2  Usage of Equipment ........................................................................................................................... 111 
9.3  Axes .................................................................................................................................................... 112 
9.4  Bassinets ............................................................................................................................................ 112 
9.5  Cabin Crew Stations ........................................................................................................................... 112 
9.6  Cabin Crew High-visibility Outerwear ................................................................................................. 113 
9.7  Doors and Exits................................................................................................................................... 114 
9.8  Emergency Lighting ............................................................................................................................ 115 
9.9  Emergency Locator Transmitters........................................................................................................ 115 
9.10  Hand-held Fire Extinguishers ............................................................................................................. 116 
9.11  Automatic Fire Extinguishers .............................................................................................................. 116 
9.12  Non-mandatory Firefighting Equipment .............................................................................................. 117 
9.13  Fixed Oxygen Systems ....................................................................................................................... 117 
9.14  Flashlights ........................................................................................................................................... 117 
9.15  Life Vests/Jackets and Floatation Devices ......................................................................................... 118 
9.16  Megaphones ....................................................................................................................................... 118 
9.17  Passenger Address System ............................................................................................................... 118 

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Cabin Operations Safety Best Practices Guide

9.18  Passenger Safety Information Cards .................................................................................................. 119 


  Design and Location.....................................................................................................................119 
9.19  Passenger Seats ................................................................................................................................. 120 
9.20  Seatbelts ............................................................................................................................................. 120 
  “Y Fixing” Seatbelts ......................................................................................................................120 
  Airbag Seatbelts ...........................................................................................................................120 
  Three-point Seatbelts ...................................................................................................................121 
  Extension Seatbelts......................................................................................................................121 
  Cabin Crew Seat Harness ............................................................................................................121 
9.21  Portable Oxygen Bottles...................................................................................................................... 121 
9.22  Protective Breathing Equipment.......................................................................................................... 122 
9.23  Restraining Devices for Unruly Passengers ....................................................................................... 122 
9.24  Safety Demonstration Kits ................................................................................................................... 122 
9.25  Slides, Slide/Rafts and Life Rafts ........................................................................................................ 123 
9.26  Emergency/Survival Equipment .......................................................................................................... 123 
9.27  Smoke Detectors ................................................................................................................................. 124 
Aircraft Door Safety.................................................................................................................... 125 
10.1  Risk Assessment – Door Procedures ................................................................................................. 125 
10.2  Operation of Aircraft Doors ................................................................................................................. 126 
  Door Operation Policy ..................................................................................................................126 
  Cabin Crew Door Operating Responsibilities ...............................................................................127 
  Departure - Door closing ..............................................................................................................127 
  Preparing Doors for Departure .....................................................................................................127 
  Preparing Doors for Arrival ...........................................................................................................128 
  Arrival – Door Opening .................................................................................................................128 
  Signals ..........................................................................................................................................129 
10.3  Removal of Ground Equipment from Aircraft Cabin Doors ................................................................. 129 
10.4  Inadvertent Slide Deployment ............................................................................................................ 130 
  Communication and coordination .................................................................................................130 
  Stop Drop Review ........................................................................................................................132 
  Cross Check Procedures .............................................................................................................133 
  Reopening Of Cabin Doors ..........................................................................................................133 
  Door operation with a door checker .............................................................................................133 
  Threat and Error Management in Slide Deployment....................................................................134 
  Establishment of memory aids .....................................................................................................134 
  Door Armed Warning Systems .....................................................................................................134 
Preflight ....................................................................................................................................... 136 
11.1  Crew Briefings ..................................................................................................................................... 136 

6 4th Edition 2018


Introduction

  Journey Briefing between Flight Crew and Cabin Crew .............................................................. 136 
  Safety Briefing of Cabin Crew...................................................................................................... 137 
  Service Briefing of Cabin Crew .................................................................................................... 137 
11.2  Aircraft Protection and Access Control of Restricted Areas ............................................................... 137 
  Cabin Inspectors .......................................................................................................................... 138 
11.3  Security Search/Checks ..................................................................................................................... 138 
  Baggage Identification Check ...................................................................................................... 139 
11.4  Safety Equipment Check .................................................................................................................... 139 
11.5  Galley Checks ..................................................................................................................................... 139 
  Reporting Defective Galley Equipment ........................................................................................ 139 
11.6  Communication with Ground Staff ...................................................................................................... 139 
11.7  Passenger Information List (PIL) ........................................................................................................ 140 
11.8  Cabin Crew Positions for Boarding ..................................................................................................... 140 
11.9  Passenger Seating ............................................................................................................................. 140 
  Risk Assessment - Use of Crew Seats by Passengers ............................................................... 141 
11.10  Passenger Count ................................................................................................................................ 141 
  Discrepancies .............................................................................................................................. 141 
11.11  Fueling with Passengers Embarking, On Board or Disembarking ..................................................... 142 
11.12  Ordinance Signs ................................................................................................................................. 143 
  No Smoking Sign ......................................................................................................................... 143 
  Fasten Seatbelt Sign ................................................................................................................... 143 
  Portable Electronic Device Sign .................................................................................................. 143 
11.13  Passenger Safety Briefing .................................................................................................................. 143 
  Safety Announcements ................................................................................................................ 144 
  Briefing of Passengers Seated Adjacent to Self-help Exits ......................................................... 145 
11.14  Cabin Service on the Ground in the Event of a Delay ........................................................................ 146 
11.15  Deicing and Anti-icing ......................................................................................................................... 146 
Departure .................................................................................................................................... 147 
12.1  Preparation for Aircraft Movement ...................................................................................................... 147 
12.2  Preparation of Doors for Departure .................................................................................................... 147 
12.3  Cabin Secure Check ........................................................................................................................... 147 
12.4  Cabin Crew Seated for Departure ...................................................................................................... 148 
12.5  Takeoff Signal ..................................................................................................................................... 148 
12.6  Silent Review ...................................................................................................................................... 148 
12.7  Sterile Flight Deck ............................................................................................................................... 150 
12.8  Entering and Leaving the Flight Deck ................................................................................................. 150 
In Flight ....................................................................................................................................... 152 
13.1  Cabin Services .................................................................................................................................... 152 

4th Edition 2018 7


Cabin Operations Safety Best Practices Guide

  Service of Hot Beverages.............................................................................................................152 


13.2  Monitoring the Cabin ........................................................................................................................... 153 
13.3  Galley Safety ....................................................................................................................................... 154 
  Use of Galley Equipment..............................................................................................................154 
  Liquid Spillage from Galley Rubbish Bins and Drains..................................................................154 
  Use of Dry Ice ...............................................................................................................................155 
  Circuit Breakers ............................................................................................................................156 
13.4  Service to Flight Crew ......................................................................................................................... 156 
13.5  Service of Alcohol................................................................................................................................ 157 
  Cabin Crew Response to Signs of Intoxication ............................................................................158 
13.6  Turbulence .......................................................................................................................................... 158 
  Risk Assessment – Turbulence ....................................................................................................159 
  Levels of Turbulence ....................................................................................................................159 
  Causes of turbulence ...................................................................................................................160 
  Proactive Fasten Seat Belt Policy ................................................................................................160 
  Communication ............................................................................................................................161 
  Anticipated turbulence ..................................................................................................................161 
  Unanticipated turbulence..............................................................................................................161 
  Cabin Crew Response .................................................................................................................161 
  Turbulence reporting ....................................................................................................................162 
13.7  Dangerous Goods ............................................................................................................................... 164 
Descent and Landing ................................................................................................................. 165 
14.1  Descent ............................................................................................................................................... 165 
14.2  Passenger Briefing Prior to Landing ................................................................................................... 165 
14.3  Return of Coats, Jackets and Other Clothing ..................................................................................... 165 
14.4  Pre-landing Cabin Secure Checks ...................................................................................................... 165 
14.5  Descent and Landing Signals ............................................................................................................. 165 
14.6  Cabin Crew Seated for Landing and Arrival ........................................................................................ 165 
Arrival .......................................................................................................................................... 167 
15.1  Preparation of Doors for Arrival........................................................................................................... 167 
15.2  Door Opening ...................................................................................................................................... 167 
15.3  Passenger Disembarkation ................................................................................................................. 167 
15.4  Post disembarkation ............................................................................................................................ 167 
Abnormal and Emergency Procedures .................................................................................... 168 
16.1  Management of Emergencies ............................................................................................................. 168 
  Levels of Stress ............................................................................................................................168 
  Landing Categories ......................................................................................................................168 
  Unplanned and Planned Emergencies.........................................................................................168 

8 4th Edition 2018


Introduction

  Urgent Communication ................................................................................................................ 168 


  Managing Filming During Emergencies ....................................................................................... 168 
16.2  Crewmember Incapacitation ............................................................................................................... 169 
  Flight Crew Incapacitation ........................................................................................................... 169 
  Suggested Cabin Crew Incapacitation Drill ................................................................................. 170 
16.3  Cabin Pressurization ........................................................................................................................... 170 
  Non-pressurization ....................................................................................................................... 170 
  Depressurization .......................................................................................................................... 170 
  Hypoxia ........................................................................................................................................ 171 
  Guidance for Depressurization Procedures ................................................................................. 172 
  Suggested Cabin Crew Depressurization Drill ............................................................................ 173 
16.4  Rapid Deplaning ................................................................................................................................. 173 
  Suggested Cabin Crew Rapid Deplaning Drill ............................................................................. 174 
16.5  Emergency Evacuations ..................................................................................................................... 174 
  Initiating Evacuation ..................................................................................................................... 175 
  Unplanned Emergency Evacuation ............................................................................................. 175 
  Planned Emergency Evacuation.................................................................................................. 175 
  The Brace Position....................................................................................................................... 178 
  Suggested Cabin Crew Drill – Emergency Evacuation ............................................................... 181 
  Carry-on Baggage during an Evacuation .................................................................................... 181 
  The Effect of Smoke and Fire during Evacuation ........................................................................ 182 
  Slide Evacuation with Infants and Young Children ...................................................................... 182 
  Passenger Commands during an Emergency ............................................................................. 183 
  Aircraft Rescue and Firefighting Signals ..................................................................................... 185 
  Evacuation of Cabin Crew ........................................................................................................... 186 
  Post-evacuation ........................................................................................................................... 186 
  Ditching ........................................................................................................................................ 187 
16.6  Fire ...................................................................................................................................................... 188 
  Prevention and Early Detection ................................................................................................... 188 
  Smoke and Burning Odors .......................................................................................................... 189 
  Hidden Fires................................................................................................................................. 190 
  Fighting a Fire .............................................................................................................................. 191 
  Lithium Battery Fires .................................................................................................................... 192 
16.7  Cabin Fume Events ............................................................................................................................ 194 
16.8  Escaped Animals in the Cabin ............................................................................................................ 195 
  Prevention .................................................................................................................................... 195 
  Indicators ..................................................................................................................................... 195 
  Assessment ................................................................................................................................. 195 

4th Edition 2018 9


Cabin Operations Safety Best Practices Guide

  Potential Hazards and Suggested Containment Method .............................................................196 


  Suggested Cabin Crew Drill – Escaped Wildlife Inflight...............................................................196 
Security ....................................................................................................................................... 197 
17.1  IATA Security Management Systems Manual .................................................................................... 197 
17.2  Liquids, Aerosols and Gels (LAGs) ..................................................................................................... 197 
  Medical and Special Dietary Requirements .................................................................................198 
  LAGS Purchased as Duty Free ....................................................................................................198 
17.3  Reinforced Flight Deck Door ............................................................................................................... 198 
17.4  Unruly Passengers .............................................................................................................................. 199 
  Company Policy ...........................................................................................................................199 
  Levels of Threat............................................................................................................................202 
  Contributing factors .....................................................................................................................204 
  Preventative Measures.................................................................................................................204 
  Identification of and Response to Unruly/Disruptive Passengers ................................................205 
  Warning Cards .............................................................................................................................207 
  Restraining Devices .....................................................................................................................208 
  Post incident .................................................................................................................................208 
  Legal Aspects ...............................................................................................................................208 
  Police Involvement .......................................................................................................................209 
  The Role of the Pilot-in-Command ...............................................................................................210 
  Reporting of Incidents and Required Documentation for Prosecution .........................................210 
17.5  Crew Protection During Layovers ....................................................................................................... 211 
Health and Medical Care On Board .......................................................................................... 212 
18.1  Cabin Insect Extermination (Disinsectization/Disinsecting) ................................................................ 212 
  Method 1: Preflight and top of descent combined ........................................................................212 
  Method 2: Blocks Away ................................................................................................................212 
  Method 3: Residual ......................................................................................................................212 
  Proof of Disinsecting/Disinsectization ..........................................................................................212 
  Risk Assessment - Disinsectization .............................................................................................213 
18.2  Medical Care Policy............................................................................................................................. 213 
18.3  Passive Screening of Passengers ...................................................................................................... 214 
18.4  Medical Event Process ........................................................................................................................ 215 
18.5  Reporting of Medical Incidents ............................................................................................................ 215 
18.6  When to Cease Cardiopulmonary Resuscitation (CPR) ..................................................................... 216 
18.7  Handling of a Death on Board ............................................................................................................. 216 
18.8  Carriage of Medical Portable Electronic Devices (MPEDs) ................................................................ 217 
  Airway Pressure Devices .............................................................................................................217 
  Portable Oxygen Concentrators ...................................................................................................217 

10 4th Edition 2018


Introduction

  Acceptance and Use of MPEDs .................................................................................................. 217 


18.9  Emergency Equipment and Supplies ................................................................................................. 217 
  First Aid Kits ................................................................................................................................. 217 
  Medical Kit ................................................................................................................................... 218 
  Universal Precaution Kits ............................................................................................................. 218 
  Automatic External Defibrillators.................................................................................................. 218 
  Survival Equipment ...................................................................................................................... 218 
18.10  Training ............................................................................................................................................... 219 
18.11  Cabin Crew Manual ............................................................................................................................ 219 
18.12  Cabin Crew Protection ........................................................................................................................ 219 
18.13  Crew Immunization ............................................................................................................................. 219 
18.14  Carriage of Passengers with Communicable Diseases...................................................................... 219 
Food and Hygiene ...................................................................................................................... 220 
19.1  Acceptance of Catering Supplies on Aircraft ...................................................................................... 220 
19.2  Crew Service Briefings ....................................................................................................................... 220 
19.3  Hygiene and Sanitation ....................................................................................................................... 220 
  Risks and Prevention ................................................................................................................... 220 
  Personal Hygiene......................................................................................................................... 221 
  Galley Equipment......................................................................................................................... 222 
  Special Cleaning .......................................................................................................................... 222 
19.4  Food Safety......................................................................................................................................... 222 
  Adequate Temperature ................................................................................................................ 223 
  Keeping Food at the Correct Temperature .................................................................................. 223 
  Heating Process........................................................................................................................... 223 
  Insects and Foreign Objects ........................................................................................................ 223 
19.5  Suspected Food Poisoning ................................................................................................................. 223 
19.6  Allergen Management ......................................................................................................................... 223 
19.7  Special Meals...................................................................................................................................... 224 
19.8  Potable Water and Ice ........................................................................................................................ 225 
  IATA Drinking-Water Quality Pool ............................................................................................... 225 
19.9  Feedback from Passengers and Crew ............................................................................................... 225 
19.10  Reporting of Service Delivery Irregularities ........................................................................................ 225 
References and Appendices ..................................................................................................... 226 
20.1  Phonetic Alphabet ............................................................................................................................... 226 
20.2  References.......................................................................................................................................... 226 
  Expanded use of PEDs ................................................................................................................ 226 
  Electronic cigarettes .................................................................................................................... 227 
  Evacuation ................................................................................................................................... 227 

4th Edition 2018 11


Cabin Operations Safety Best Practices Guide

  Lithium Batteries...........................................................................................................................227 
20.3  Related Organizations ......................................................................................................................... 228 
Appendix A – Cabin Crew Checklist for Fires Involving Batteries and Portable Electronic Devices (PED).... 230 
Appendix B – Amplified Cabin Crew Checklist for Fires Involving Batteries and Portable Electronic Devices
(PEDs) ............................................................................................................................................................. 233 
Appendix C – Sample Fatigue Report Form for Cabin Crew .......................................................................... 239 
Appendix D – Sample Unruly Passenger Policy ............................................................................................. 241 
Appendix E - Sample Airline Violation Warning .............................................................................................. 244 
Appendix F - Sample Passenger Notification Card ......................................................................................... 245 
Appendix G – Sample Unruly Passenger Incident Report .............................................................................. 246 
Appendix H – Sample Briefing to Authorities Cards ........................................................................................ 250

12 4th Edition 2018

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