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Process Interaction Matrix

The process interaction matrix shows the relationships and interactions between management processes like quality management, risk assessment, and continuous improvement projects. It displays how factors such as customer satisfaction measurements, audit results, and corrective actions feed back to influence other processes like new product introduction, purchasing, manufacturing, and shipping. Product and process performance data is also shared throughout the interconnected systems.

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2K views

Process Interaction Matrix

The process interaction matrix shows the relationships and interactions between management processes like quality management, risk assessment, and continuous improvement projects. It displays how factors such as customer satisfaction measurements, audit results, and corrective actions feed back to influence other processes like new product introduction, purchasing, manufacturing, and shipping. Product and process performance data is also shared throughout the interconnected systems.

Uploaded by

شیخ صادق
Copyright
© © All Rights Reserved
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Process Interaction Matrix

Management Processes

Feedback
Quality Risk Continuous Customer Complaints
Management Internal Corrective &
Mgmt. Assessment & Improvement Satisfaction Audit Results
Review Audits Preventive Action
System Management Projects Measurement Returned Product
CA/PA (RMA) Status
Product Conformance Data
Process Performance Data
Supplier Performance Data

Product Realization

RFQ Cost
NPI Process
Estimating

CUSTOTMER
CUSTOTMER

Quote
New Product

Contract Order Incoming Inventory Inspection & Finished


Order Purchasing Receiving Scheduling Manufacturing Shipping
Review Entry Inspection Management Testing Product

Customer Consigned Material

Support Processes

Material
Supplier Information Product Process Program Document & Safety Tooling and Equipment Facilities Control of Non-
Accounting HR Review
Mgmt. Technology Engineering Engineering Management Data Control Team Maintenance Management Conforming Product
Board

Rev. 2
Rev. Date 10/12/16

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