Choose the correct answer a, b, c, or d!

1. Receptionist : Good morning, Nirwana Hotel. Can I help you?

Caller : Room 1023, please.
Receptionist : I’m sorry, there is no answer. ....?
A. What can I do for you
B. How do you spell it
C. Can I take a message
D. He is not in at the moment
2. Andre : I need to book a room for this weekend. May I know the rate?
Banu : .... and which room would you like to have, single or double?
Andre : Sure, my name is Andrea Thomas and I’d like single room, please.
A. Will you put me through Mr. Brown?
B. May I know who’s speaking?
C. Can I talk to the manager?
D. May I leave a message?

3. Hanif : I would like to re-schedule my appointment with the doctor for next Monday..
Receptionist : I’m sorry, but Monday is completely booked.
A. If it is still open.
B. If it were possible.
C. Unless I can go there.
D. Unless the doctor will accept it.
4. Ticket service :…
Ms. Eva : I want an economy class. Would you give me A seat by the isle?
Ticket service: Sure, ma’am, here is your ticket.
A. Would you take the bussiness class?
B. What kind of ticket do you need, ma’am?
C. Where would you like to stay?
D. When would you like to go?
5. Resa : Sales, dena Resa speaking.
Puji : May I speak to Thomas, please?
Resa : I’m sorry. His line is busy right now. ...?
Puji : All right. Please tell him Resa called.
A. Would you like to hold on
B. Could you wait for him
C. May I take a mesage
D. Who’s speaking
6. Hasan : Excuse me, ... on May 15 and 16. Is it available?
Receptionist : I’m sorry, sir. I am afraid our hotel is fully booked at that time.
A. I’d like to book a ticket.
B. I’d like to reserve a room.
C. I need to order a birthday cake.
D. I need to confirm about my reservation.
7. Ticket service : ...
Ms. Eva : I want an economy clas. Would you give me a seat by the isle?
Ticket service : Sure, ma’am, here is your ticket.
A. Would you take the bussiness class?
B. What kind of ticket do you need, ma’am?
C. Where would you like to stay?
D. When would you like to go?
8. Operator :Sasando Hotel 821150, hello?
Mr. William : Good morning. ... to Mr. Pieter, the marketing manager?
A. Should I talk .
B. Can you ring out.
 C. May I connect you.
D. Could you put me through.
9. Taufiq : Happy Travel, Taufiq speaking.
Olga : Hello, Mr. Taufiq. This is Olga ...
Taufiq : Oh, yes, Miss Olga. I hope you and your family will have a wonderful time.
Olga : Thank you. We are very excited.
A. I am sad to tell you the truth.
B. I liked to talk about the ticket service.
C. I am disappointed with the service last night.
D. I am calling to confirm my trip to Disneyland.

10. Waiter : Under what name would you like the reservation?
Hasan : Siregar, HasanSiregar.
Waiter : ...?
Hasan : Yes. It's 555 -9363.
A. May I have your phone number.
B. Can I tell you my phone number.
C. Should you write your phone number.
D. Will you speak about your phone number.
11. Receptionist : Family Restaurant. Can I help you?
Bunga : Yes, please. ... for next Saturdayevening.
Receptionist : I'm afraid we can't. We're fully booked this month.
A. I need to reserve a room.
B. I want to book a ticket.
C. I'd like to reserve two tables.
D. I really need your help.
12. Receptionist : Good morning. May I help you?
Risa : Yes. My name is Risa and I have an appointment with Dr. Ibrahim
at 10 o'clock.
Secretary : Sorry, ...
A. He is treating a patient at the moment.
B. He was talking on the phone.
C. He is out of town.
D. He was still on the way.

Hotel Work:
One Month Training Course
Suitable young men and women are invited to apply for places on the one month training
course on hotel work organized by the Hong Kong Institute of Hotel Management. Tuition is
free of charge and students who successfully complete the course will be offered
employment in the Colony's leading hotels

The training Course will take place from Monday 21st July to Friday 22nd August, from
9a.m. to 4.30 p.m. daily, except Saturdays and Sundays.

Applications for places on the course are welcome for students now in their third year at
secondary school, who have good knowledge of English, and have interest in hotel work.
Application forms may be obtained from:

The Hong Kong Institute of Management,

Box 948,

The South China Times.

The closing date for applications is April 29th.

13. Those who successfully complete the course will be given ...
 a. free tuition
b. a further training course
c. jobs in big hotels in the colony
d. a chance to stay in the colony's leading hotels for one month
e. membership of the Hong Kong Institute of Hotel management

14. What requirement is needed by an applicant to apply for the hotel work training?
a. Able to speak Mandarin
b. Secondary school graduate
c. good knowledge of English
d. Reputable university graduate
e. 2-year experience in hotel work

COMPANY ACCOUNTANT

Expanding wholesaler of stationary and office equipment

requires a responsible accountant for director to run
smoothly the company finance with good salary and good
working condition for good applicant.
Apply with curriculum vitae to

Mrs. Barton
Office Equipment World and Efficiency Works
PO Box 36 Whistle Woods UK

15. In which section would you likely read the ad?

A. Company for sale
B. Office equipment
C. Job vacancy
D. Entertainment Guide
E. Stationary and office

16. What position is offered in the ads?

A. Salesman
B. Wholesaler
C. Accountant
D. Office staff
E. Director assistant

17. Apply with curriculum vitae to Mrs. Barton

What information should the applicant include in it?
A. Experience in managing a accompany
B. A statement of salary wanted
C. A prove of knowing about stationary
D. A statement of responsibility
E. A statement of education and work experience

ROOM FACILITIES

The hotel provides 82 comfortable guest rooms that consist of Supeior Rooms, Superior
Seaview Rooms and 22 Deluxe Cottages with modern Balinese style architecture, private
balcony and international standard facilities. Each room has a private balcony, fully air
conditioned, a telephone, a mini bar, radio/music, intrenational TV channels, in house movie,
tea and coffee making facilities, a hair drier, slippers, an umbrella, a bath/showre with hot
and cold running water and a safe deposit box.
FOR INFORMATION, PLEASE FEEL FREE TO CONTACT US ON :
Phone : +62 361 751961, Fax : +62 361 751962
 e-mail : reservation [at] kutaseaviewhotel [dot] com or sale [at] kutaseaviewhotel [dot] com
website : www [dot] kutaseaviewhotel [dot] com
(UN SMA/MA 2009)

18. What does the advertisement promote ?

A. The location of the hotel
B. The hotel rooms
C. The cottage
D. The seaview
E. The facilities

19. How many rooms does the hotel provide ?

A. Twenty two
B. Thirty six
C. Sixty two
D. Eighty two
E. Ninety six

20. The guest can enjoy watching movies since the hotel offers
A. A cinema
B. A mini bar
C. TV Bar
D. In house movie
E. Private balcony

Required immediately
An Expatriate Kid’s Caretaker
Requirements:
· Female, above 25 years
· Graduated from reputable university, fluent in English.
· High motivated, patient, love kids, trustful.
· Understand how to take care and play with the kids
· Good in health (with doctor recommendation attached).
· Having additional skill is preferable (play music, sing, dance etc)

Interested applicant should submit the application with CV and recent photograph within a
week to
PO BOX 1517 SBY
Code: UM/55/KIDS

21. What position is vacant in the advertisement?

a. a secretary
b. an expatriate
c. a nanny
d. a baby sitter
e. a house keeper

22. What statement is TRUE based on the text?

a. Application letter should be submitted next month
b. Applicant is not 27 years old
c. applicant has to enclose curriculum vitae and photo
d. male applicant can apply this job.
e. applicant can speak native language well
Hotel Receptionist
When guests arrive at a hotel or call to make bookings, the hotel receptionist is usually the
first person they speak to. It is up to the receptionist to make guests feel welcome and to deal
efficiently with enquiries. Their tasks are likely to include: allocating rooms to guests, taking
and passing on messages, putting together bills and taking payment, and handling foreign
exchange, helping guests with requests, e.g. asking housekeeping for extra bedding or storing
valuables in the hotel safe.

In a large hotel, receptionists use a computer to handle reservations, and may also use a
telephone switchboard. They may employ sales skills to encourage guests to upgrade to a
better room or eat in the restaurant, for example.

In larger hotels, there might be a small team of receptionists, each with specific duties.

In a small hotel, they might do non-reception tasks too-like serving drinks.

Reception desks in larger hotels often stay open all night, but in smaller hotels night-time
duties might be taken over by the porter. Working hours can include days, nights, weekends
and public holidays. Receptionists might work shifts. There are opportunities for working
part time or only in the holiday seasons.
Source: www.hrd.2 42.com

23. What is the main job described in the text?

a. Hotel manager.
b. Hotel porter.
c. Hotel receptionist.
d. Hotel room boy.

24. The following are the main tasks of hotel receptionist, EXCEPT ….
a. allocating rooms to guests
b. taking and passing on messages
c. putting together bills and taking payment, and handling foreign exchange
d. enjoying dealing with guests

25. Where does a receptionist usually use a computer to handle reservations?

a. Small hotel.
b. Smaller hotel.
c. Large hotel.
d. Larger hotel.

26. A hotel receptionist may also …

a. handle reservation
b. talk to the customer
c. serve drinks
d. encourage guests to order foods and drinks

27. Which statement is NOT CORRECT based on the text?

a. Receptionists might work shifts.
b. There are opportunities for hotel receptionist working part time.
c. In smaller hotels, there might be a small team of receptionists.
d. Reception desks in larger hotels often stay open all night.
 How to Clean Your Digital Camera

First, clean the body of the camera. Wipe any dust on the camera,using compressed air,
an air blower or dry cloth. Don’t use anything like window cleaning liquid, which might
damage your digital camera. Remember not to use anything that contains chemicals or oils
when cleaning the camera.
After cleaning the body, you can clean the camera lens. Use a soft cloth to wipe the
lens.only use lens cleaning fluid to clean the lens on your digital camera. Don’t forget to
wipe the lens cap for any dust. Then clean the image sensor. Use an air blower to remove the
dust. Don’t use compressed air or anything like window cleaning liquid to clean the sensor.
Finally, clean the inside of the camera.open up your camera , use an air blower to clean
the inside of the camera for any dust.

Adapted from http://www.ehow.com/how_

5699325_clean-digital-camera.html

28. what is the next step after cleaning the body of the camera?
A. Clean the image sensor.
B. clean the inside part of the camera.
C. wipe the lens cap.
D. clean the lens.
Jawaban : D

29. what is used to clean the image sensor?

A. Air blower.
C. Soft cloth.
B. Dry cloth.
D. Compressed air.
Jawaban : A

30. use the air blower to remove the dust.

What is the synonym of the underlined word?
A. Pull C. Dismiss
B. Clean D. Clear
Jawaban : B

31. don’t use anything like window cleaning liquid, which might damage your digital
camera.
The antonym of the underlined word is …….
A. ruin B. clean
C. keep D. Destroy
Jawaban : D

CyboEnergy, Inc. (Rancho Cordova, CA) Is pleased to announced that our company has been
awarded US. patent 8,786,133 entitled “Smart and Scalable Power Inverters".

CyboEnergy has implemented technology In Its award-winning Cybolnverter off-grid solar

power systems. For more Information, please visit our website or Contact us.
www.CyboEnergy.co.id
[email protected]:
PH: 1 413 75 680n (office)

32. What is the objective of the text?

 A. To inform the U.S. Patent 8,786,133
B. To describe the implementation of the technology
C. To announce “smart and scalable inverters"
D. To explain the U.S. Patent
E. To advertise CyboEnergy Inc

33. Why has the company been awarded?

A. It successfully used alternative energy resources
B. It successfully implemented the new technology
C. It successfully improved the technology of power inverters
D. It successfully modified the energy systems
E. It successfully changed power systems

34. Cybolnverter is the equipment for ....

A. Energy saving
B. Alternative energy
C. Power supply
D. Energy consumption
E. Power diffusion

Announcement
Because of the high demand for electrical power due to extremely cold weather, the city is
facing a serious power shortage. We are asking residents to help us avoid this situation.
Please reduce your power consumption as much as possible. Lower household heat to sixty
degrees. Turn of all unnecessary appliances. Postpone energy-consuming tasks such as doing
the laundry.

35. The announcement is about ….

A. A serious power shortage in the city
B. The high demand for electrical power
C. The extremely cold weather in the city
D. The need to turn off all unnecessary appliances
E. The demand to postpone energy-consuming tasks

37. The announcement is addressed to ….

A. The residents of the city
B. The companies in the city
C. The rich people in the city
D. The officials that work in the city
E. The employees of the electricity company

38. “Turn of all unnecessary appliances.” The synonym of the underlined word is ....
A. Cables
B. Wires
C. Iron
D. Devices
E. Ingredients
39. In presenting a report, to introduce a report, it means that we have to say like these,
except …

a. I would like to start by …

b. Today, I would like to present our presentation about the report of …..
c. First of all,,,
d. As an illustration …
e. I'd like to start by....
 40. To ending a report, we have to have a note about the simple summary, the question from
the audiences or important item, we can say………..

a. As the conclusion.....
b.

B. Let’s consider this is more detail about …

C. Let’s we talk about the ….

D. The problems are.....
E. The important things from my report are.....
41. To make the audiences and people more interested , you have to give the examples, such
as

a. As an illustration …
b. Let’s have a discussion
c. Look at the example ..
d. It is an example ..
e. For example, ....
42. If you try again, you … it well
a. will do
b. could do
c. has done
d. would do
43. If I.......stronger, I'd help you carry the piano.
a. am
b. will be
c. were
d. has been
44. If I hadn't studied, I.........the exam.
a. Do not pass
b. Will not pass
c. Would not pass
d. Would not have passed
45. If she........him every day, she'd be lovesick.
a. Doesn’t see
b. Won’t see
c. Hadn’t see
d. Didn’tsee
46. I.......to London if I don't get a cheap flight.
a. Don’t travel
b. Won’t travel
c. Didn’t travel
d. Wouldn’t travel
47. Fatimah wished … to buy the book.

A. she had enough money

B. she had had enough money
C. she has had enough money
D. she will have enough money
48. If only she … me about her problem yesterday.
A. told
B. has told
C. had told
D. tells

49. He wishes it … a holiday today.

A. had been
B. were
C. was
D. be
50. His daughter wished he … a motorcycle.
A. will have bought
B. had bought
C. bought

D. buys