Advanced iNotes Configurations: February 25th 2015

Proxies / Plugins / Troubleshooting

 Siobhan Donnelly
Nessa Kenny
Dublin, IE

Amy Knox
Brandon Kutsch
Austin, TX USA
Lemo Lazo
JoAnn Nuas
Manila, PH

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1.0 Domino with Proxies
1.1 Proxy Server Basics
1.2 Configuring Domino with Proxy Servers
1.3 iNotes Redirection Database
2.0 iNotes Browser Plugins
2.1 ActiveX Attachment Control
2.2 Browser Cache Management
3.0 Troubleshooting iNotes
3.1 Defining the Problem
3.2 Troubleshooting Flowchart
3.3 Known Issues
3.4 Tools and Debug

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 Amy Knox

1.0 Domino with Proxies

Brandon Kutsch
1.0 Domino with Proxy Servers

1.1 Proxy Server Basics

1.2 Configuring Domino with Proxy servers

1.3 iNotes Redirection Database

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 1.1 Proxy Servers Basics
●
Many vendors to choose from:
– IBM®, Juniper®, F5®, Barracuda®, Apache®,
and many others
●
Several possible configurations
●
Benefits include:
– Security: 'The bouncer' – controls what gets into
the network via URL masking
– Load balancing and failover: 'The traffic cop' –
directs user requests to an available resource,
caches static content
– SSL Acceleration: 'The math whiz' – handles
SSL encryption with clients
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Possible variation of Domino iNotes configuration
with Reverse Proxy

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 1.1 Background and Tips

– Before introducing a Proxy server to the environment, test to ensure everything works as
expected when connecting directly to Domino

– In general, the Domino Web server is network agnostic: it doesn't matter how the user
arrives to the Domino http server, as long as the request makes it to its HTTP port

– Typically, the proxy admin will take care of re-write rules to account for any host name
changes, so no additional configuration changes are necessary at Domino

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 1.2 Configuring Domino with Proxy Servers

●
Headers:
– All iNotes headers need to be passed by the proxy between the server and the browser
– Referer checking / NONCE headers used by iNotes for security (TN# 1412267)
– If headers are blocked by a proxy, connections may fail or have unexpected results

●
Persistent Connections:
– Session headers and login tokens are used for session persistence: shimmer and shimmerS cookies
– Persistent connections enabled by default; (Server doc → Internet Protocols tab)
– May need to also be configured on the reverse proxy server configuration

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 1.2 Configuring Domino with Proxy Servers

Troubleshooting:
●
Test with/without going through the proxy server
●
Compare and Verify that request data is not being corrupted by the proxy :
– Client HTTP request logs (Fiddler)
– Server HTTP request logs

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 1.2 Configuring Domino with Proxy Servers

Helpful Notes.ini parameters:

– iNotes_WA_ArchiveUseHTTPHostName=1
● Set on iNotes server in the DMZ
● Also configure server doc of server(s) in the LAN:
– Internet Protocols → Http tab: hostname field = fully qualified hostname of the
server in the DMZ

– iNotes_WA_UseRelativeUrl=1
● New with 8.5.3
● Tells iNotes to use relative URLs instead of explicit URLs
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 1.2 Configuring Domino with Proxy Servers

HTTP Response Header Rules:

302 redirect tells the browser to redirect based off the LOCATION header in the response
If proxy doesn't re-write, this can cause 302 redirections to fail, negatively impacting:
● Domino session authentication
● iNotes ultralite mode
● Other custom 302 redirects

Workaround via a Domino Response Header rule

Title: Domino server host name or protocol changes when passing through a Proxy or SSL accelerator
Doc #: 1086795
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URL: http://www.ibm.com/support/docview.wss?uid=swg21086795
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 1.3 iNotes redirection database
● Multiple redirection types:
– Fixed -- all my mail files are a different url

– Dynamic -- all my mail files are on this*

same (relative) url

– MailServer -- perform a lookup and take

the user somewhere else
(their home mail server)

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 1.3 iNotes redirection database
● Mail Server Redirection Type details:
1) Performs a lookup to the Person Doc
2) Determines that user's Home Mail Server
3) Looks to that server's Server Doc to create the
redirection url
● Typically will use the server's Fully qualified
Internet host name found in the Basics tab of the
server doc
● Or can use of the Host name field found in the
Internet Protocols -> HTTP tab of the server doc
– This Host name can be modified to reflect the
external (proxy) hostname
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 1.3 iNotes redirection database

● Another option is use Reverse Proxy junction

● We will append the Domino server name to the url
● http://proxy.webmail.com/<dominohostname>/mail/
database.nsf
● Helpful when you have 1 proxy server with multiple
backend Domino mail servers accessible via proxy
junction points
● Fairly recent addition to iwaredir 853

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 1.3 iNotes redirection database
● Debugging the iwaredir redirection
– Debug from can be enabled in the db
– Seen in browser when user gets
“Redirecting...” screen

– Track the meta refresh of the HTTP response

● Via Domino *.htthr thread logs
– tell http debug thread all

● Via Fiddler *.saz client side log

– http://www.telerik.com/download/fiddler
<META HTTP-EQUIV="refresh" content="4;URL=http://proxy.webmail.com/inotes1/mail/user1.nsf?OpenDatabase">
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 Domino with Proxy Servers - Resources
TN# 1396986: iNotes interface will not load based on junctioning configured in the reverse proxy

TN# 1508407: Unable to access iNotes mail archive or open another user's mail file through reverse proxy or load balancer

TN# 1377779: Optional notes.ini parameter to allow DWA to use the HTTP hostname when generating a URL

TN# 1258823 : Should the Domino HTTP server be configured to use Persistent Connections?

TN# 1453878: Security enhancements in iNotes 8.5.2 may require configuration changes in environments with reverse proxies

URL Patterns for iNotes

Using Apache as a Reverse Proxy and Load Balancer for iNotes Clustered Servers

Apache as a reverse proxy for IBM Domino iNotes with home server redirection

Configuring iNotes with a WebSphere Edge reverse proxy server

Achieving high availability with IBM Lotus iNotes: (Also see: iNotes high availability case study - PDF 2013

Reverse proxy considerations for iNotes and Sametime integration

IBM Mobile Connect configuration with iNotes

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 Siobhan Donnelly

2.0 iNotes Browser Plug-ins

Nessa Kenny
IBM Collaboration Solutions
 2.0 iNotes Browser Plug-ins

2.1 iNotes ActiveX Overview 2.2 Browser Cache Management

• Browser plug-ins / install • Purpose of BCM

• iNotes ActiveX and browser prompts • Reasons to use BCM
• Installation of iNotes via MSI • Browser Helper Object - dwabho.dll
• Location of installed files • Installing BCM
• Troubleshooting ActiveX installation • Upgrading BCM
• Best practices regarding installation • Known issues / tech-notes

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 2.1 iNotes ActiveX Overview

• Browser plug-ins / install

• iNotes ActiveX and browser prompts
• Installation of iNotes via MSI
• Location of installed files
• Troubleshooting ActiveX installation
• Best practices regarding installation

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 2.1 What are the plug-ins and how can I enable?
Three browser plugs-ins:
i) ActiveX:
- Enhanced upload and download of attachments
See iNotes attachment pane without ActiveX installed : versus with
- Set iNotes as the default mail application.

ii) Browser Cache Control - cleans up temporary directory after reading or use of attachments
Iii) DOLS Control: Domino Offline Services – used for archiving locally (not dealing with in this session)

Enable as follows: (focusing on ActiveX)

(i) Via server Configuration document (iNotes tab/ Other settings/ IBM iNotes file attachment utility).
=> Enable, save and restart http task
(ii) Alternatively enable via mail policy document

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 2.1 How do I install these controls?
Two ways to install:

(1) End User manually downloads from server. ActiveX control is invoked when a user opens:
- An email with an attachment , expands the attachments section
- Creates an email, opens attachment area
- Opens iNotes preferences

Note: Prior to 9.0.1 ActiveX used to require Admin rights to install. However since 9.0.1, a standard user can now install ActiveX
without UAC interference. For more see technote below:

Title: Is it possible to install ActiveX for use with iNotes without Administrative rights?
http://www.ibm.com/support/docview.wss?uid=swg21669475

(2) ActiveX can be pre-installed via an MSI. This is normally pushed out via MS Group Policy.

Note: ActiveX files which are installed by MSI installer must be un-installed by its own un-installer from "Add or Remove
Programs" in the Windows Control Panel. If the files are removed in another way, it will cause a problem because the registry
values can be left behind.

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 2.1 Browser prompts before download and install
Browser warning before download:
(1) Internet Explorer (IE) blocks downloading the control for security reasons, and a prompt appears at the bottom of
the browser window as iNotes recognises that ActiveX has failed to load as in (a) below:
•

(2) User clicks OK at (a), to install the control, and then clicks "Install" at (b) to allow the add-on to run
•
IE then reloads the entire web page (remembering
these decisions) and allows iNotes ActiveX usage
for this session and subsequent sessions.
•

Add-on install warning before use:

(3) IE also has an Add-on Installer Security Warning dialog before usage
as in (c). This reminds us the add-on comes from IBM and by clicking
"Install" will install the add-on and load it for this session.

•
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 2.1 Browser prompts contd..
(4). Clicking “More options” from previous prompt gives us the dialog as in (d).
Selecting "Always install..." here is to trust the certificate of the publisher (IBM)
and means the prompt won't appear again for subsequent installs from the
same publisher. The certificate is stored in Internet Options.
If the certificate is removed, the previous add-in dialog (c) will appear again
when the iNotes Control is installed or upgraded.
•
Finally you may see a security warning before running as in (e).

Upgrading the control:

When a new version of the iNotes Control is deployed, iNotes
tries to load the new version and it invokes download and install,
which takes the same steps as the first install described
previously.

For more on the installation sequence of the browser prompts

see the tech-note
• below:
http://www.ibm.com/support/docview.wss?uid=swg21684121

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 2.1 Installation of ActiveX via MSI
MSI:
● Installs all three controls, ActiveX, Browser cache and DOLS (offline) control
● Available since Domino 8.5.2
● Found in Domino\Data\Domino\html folder on the server
● Updated at each fix pack normally
● Allows installation for all users on one machine
● GPO policies typically used to push out the installation

Notes:
● If using the MSI to install ActiveX you should use the MSI again to un-install ActiveX (otherwise registry entries left behind)
● The current MSI does not un-install previous versions before installing new ones (Open Enh SPR # SDOY9RLDEM - iNotes,
MSI Does Not Un-install Previous ActiveX Versions)
● Must use the matching MSI for your installed server version to push out the correct ActiveX controls.

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 2.1 Where are the ActiveX installation files?
Two ways to find:

(1) Through the command prompt (by invoking Windows start menu > All Programs > Accessories > Command Prompt)
Or Windows Explorer:

Physical file locations:

- C:\Windows\Downloaded Program Files when ActiveX is installed by the option "Install for all users". This is the same as if it
was installed by "running as administrator" with IE , or via MSI

- C: \Users\<>\AppData\Local\Microsoft\Internet Explorer\Downloaded Program Files when another user installs it, for e.g. a
standard user

(2) From the view "Manage Add-ons" in Internet Explorer (IE).

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 2.1 Troubleshooting installation issues
Possible problems:
(i) Incorrect browser settings. (Reset browser settings to the default, ensure pop-up windows are not blocked. U
seful url to test for ActiveX => http://www.pcpitstop.com/testax.asp).
(ii) iNotes server (*.ibm.com) is not in Internet Explorer trusted sites list. See tech-note below:
http://www.ibm.com/support/docview.wss?uid=swg21445766.
(iii) OS settings for e.g. UAC enabled, or insufficient user rights (i.e. prior to 9.0.1)
(iv) Other software for e.g. firewall blocking the download.
(v) ActiveX files work with the forms file - for e.g. If using mail9.ntf with forms9.nsf ensure dwa9w.cab is found in domino
/data/domino /html folder on the server.
(vi) New interim fix (or receive a hotfix) with new ActiveX file (dwa9w.cab), and the matching cab file isn't put on server.
Internet Explorer tries to download the matching ActiveX files for the forms file on server leading to blocked prompts because of
the older ActiveX version.
(vii) Used an older .msi file than installed server version (for e.g. MSI installed from Domino 9.0.1 on 9.0.1fp3 server
-instead of using MSI from 9.0.1fp3). The end user would receive ActiveX prompts due to version mis-matches.

(viii) Can also check http://<server>/dwa9w.cab

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 2.1 Best practices with iNotes ActiveX
Add iNotes server to trusted sites if using protected mode with IE. See technote below:
IBM® iNotes® limitations with Internet Explorer Protected Mode: http://www.ibm.com/support/docview.wss?uid=swg21655831

Not recommended:
Installing with standard user first, then installing as administrator (or installing for all users) is not recommend.
The control may not load correctly and then its impossible to un-install it from Manage Add-ons panel. It would then be
necessary to manually delete the DLL control from the installed folder and clean up the registry.
SPR # SDOY8HMLJB - Inotes: enh Request: Tool To Clean Up All The Activex Files And Registry Entries Before Installing A
New Version

Checking installed versions:

It is possible to see the version of ActiveX by checking the properties of DWA9W.dll or via manage add-ons in IE

The forms file i.e. Forms9.nsf shows the iNotes version. To display its number, login to iNotes, click on iNotes help /about iNotes
Alternatively you can check it from the iNotes console ($Haiku version) Ref TN: 1169544

SPR # NKEY9LCM7X -Enhancement Request - That The Inotes Activex Control , BCM And MSI Filenames Reflect The Exact
Version Being Used..(for eg. 9.0.1_msi_fp3)

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 2.1 Useful ActiveX technotes
1. Silent install of individual features using the iNotes ActiveX MSI Installer:
http://www-01.ibm.com/support/docview.wss?uid=swg21572051
2. There is no iNotes ActiveX for IE 64 BIT IE:
http://www.ibm.com/support/docview.wss?uid=swg21672800
3. 'The installation of Lotus iNotes 8.5 Control has been blocked...' installing ActiveX through a .MSI with iNotes
http://www.ibm.com/support/docview.wss?uid=swg21445766
4. Manually Enable ActiveX Controls:
http://www-01.ibm.com/support/docview.wss?uid=swg21174851
5. ActiveX prevented from loading on iNotes Web Access:
http://www.ibm.com/support/docview.wss?uid=swg21098752
6. Enhancement request: Ability to roll back ActiveX control version or prompt for download regardless of control version
installed:
http://www.ibm.com/support/docview.wss?uid=swg21293645

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 2.2 Browser Cache Management

• Purpose of BCM
• Reasons to use BCM
• Browser Helper Object - dwabho.dll
• Installing BCM
• Upgrading BCM
• Known issues / tech-notes

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 2.2 Browser Cache Management
Purpose of BCM:
To improve client performance and security in Internet Explorer
It prevents an unauthorized users from using cached information to access your mail file
The amount of data to keep / delete is configurable

Reasons to use BCM:

- Security purposes
- With lower spec machines / bandwidth

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 2.2 Browser Helper Object
BCM files:
As part of the Browser Cache Management install there is a "Browser Helper Object" (BHO) class, and a
Cache Controller class, which are stored in a DLL file called: dwabho.dll
This is located in:
32 bit: C:\Windows\System32\dwahho.dll
64 bit: C:\Windows\SysWOW64\dwahho.dll

An updated browser cache dwabho.dll only comes out at major releases (one exception when we sent out a
new dwabho.dll was 8.5.1FP2, see known issues section)

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 2.2 Installation of BCM
.

Important Note when Installing BCM:

**To install BHO from iNotes, ensure the ActiveX and BHO installation is done with admin access.**

Active X needs to be installed with Admin Rights and the browser open with Admin Rights

BHO requires to be registered because its CLSID is required under HEKY_LOCAL_MACHINE.

This is a known limitation for BCM.

http://msdn.microsoft.com/en-us/library/bb250436.aspx#bho_registration

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 2.2 Methods of Installing BCM
1. Via MSI pushed down by the Admin
2. Automatically enabled in the Server configuration document
Upon initial access of iNotes, the user is advised BCM is to be installed and are prompted to close the session to allow
BCM to take effect.

3. Manually via Preferences - (via Preferences – Logout)

(note automatic BCM installation is disabled by

default in the server config)

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 2.2 Prompts which appear during install:
If you have UAC enabled, you will get a UAC prompt, select yes to accept it:

When BCM is initially installed the following

message appears::

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 2.2 Prompts which appear during install:
After reopening the browser, there will be prompt to enable the “DWABrowserHlprObj Class”:

Once BCM has been installed, if the user selects logout, they will see the following:

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 2.2 Upgrading Browser Cache Control:
If “Automatically install” is enabled on the server the user will be prompted to upgrade.

If an MSI was used:

The old version of ActiveX and BCM must be removed

Uninstall of the control can be done as follows:

1. Re-run the MSI installer that was originally used

or
2. Manually delete the files

Then a new MSI will be needed.

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 2.2 Known issues
Known issues:
- There was a known issue with BCM continually prompting for an upgrade in 8.5.1FP2, which required a new dwabho.dll
file, issue was resolved in 8.5.1FP3. See: http://www-01.ibm.com/support/docview.wss?uid=swg21428777

- There was a reported issue where BCM was installed in 901, that caused Internet Explorer to crash - SPR #
PPET9J3H9X , this issue was resolved in v9.0.1FP2.

- There was a reported that “Clicking 'Logout' button in iNotes 8.5.3 full mode logs user out of Sametime but not iNotes”.
http://www-01.ibm.com/support/docview.wss?uid=swg21568710
–>SPR# MJON8MSK2V Resolved in 8.5.3 Fix Pack 1 and Interim Fix 1 for Lotus iNotes 8.5.3.

Enhancement:
- To install Browser Cache Management you must logon to Windows as Administrator. See enhancement SPR: #
SDOY9RXG47 - iNotes: Browser Cache installation to work as ActiveX does so it can be installed by non-admin user

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 2.2 Useful Technotes:
- What is BCM?
http://www-01.ibm.com/support/docview.wss?uid=swg21239768

- Values of the automatic cache clearing levels in BCM

http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Set_the_Automatic_Cache_Clearing_Level_for_the_Lotus_iNotes_server

- Upgrading Browser Cache Control:

http://www.ibm.com/support/docview.wss?uid=swg21684121

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 Lemo Lazo

3.0 Troubleshooting iNotes

JoAnn Nuas
IBM Collaboration Solutions
 3.0 iNotes Troubleshooting

3.1 Defining the Problem

3.2 Troubleshooting Flowchart

3.3 Known Issues

3.4 Tools and Debug

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 3.1 Defining the Problem

●
Problem definition: Need clear view of the problem

– Is it an iNotes issue or a web server issue or a Domino server issue; is it authentication

or authorization.
– Symptoms/behavior/error message/steps to reproduce – one/some/all users
– Environment – version of Domino and browser; forms85.nsf or forms9.nsf (default or
customized); IE/Chrome/FF/Safari; workstation or mobile device.
–
●
Why we need a clear problem definition?
– May be mail file , browser or browser version , user or user profile ; forms; network or
access (internal/external/proxy); user interface
– May be a known issue
– Helps identify troubleshooting steps and tools to use

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 3.1 Iterative Testing: Does the problem follow...

● ...multiple servers? ● ...the user?

– Check consistent server notes.ini/server – Check policies (policy synopsis)
doc/ config docs? Profile docs (notespeek)
– replace server's /inotes/Forms_.nsf ● ...iNotes UI modes?
● ...the mail file? – Webmail mode vs inotes mode test helps
rule problems with the Forms db
– Replace design http://www.ibm.com/support/docview.wss?uid=swg21390473

NSF corruption ● ...the workstation?

Fixup -F (-J if transaction logging) – Specific browser / network settings
Compact -c -d -i ● ...the browser type?
Updall -R
– Rule-out ActiveX in IE
– iNotes preferences /profile doc
All In One Admin Tool – Known defect / limitation check DCF
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 3.2 Troubleshooting Flowchart

Is it an iNotes issue?

Some common iNotes issues: There are known issues that affects
● Attachments/Activex Control iNotes:
● Browser related Yes/ ● Poodle Vulnerability
● Disappearing buttons/Unusual Behavior No ● Security/SSL certificate issue
● Workstation specific ● Network connectivity
● Errors encountered ● Web Redirection issue

Troubleshooting Tools
● What logs/files to gather
● What to look for in the logs/files
● What are the reasons why we gather
logs/files

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 3.3 Known Issues
Poodle Vulnerability
Many browsers such as Chrome and Firefox already disabled support for SSLV3
Apply the POODLE fix on your server to provide TLS 1.0 natively with Domino

Title: How is IBM Domino impacted by the POODLE attack?

Doc #: 1687167
URL: http://www.ibm.com/support/docview.wss?uid=swg21687167

Security issues with SSL certificates

CA providers provides these certificates
- SHA-1 certificate algorithm can work for all domino releases.
- SHA-2 certificate algorithm is only supported on Domino 9 and 9.0.x with the SHA-2 fix applied on the Server.

Title: Planned SHA-2 deliveries for IBM Domino 9.x

Doc #: 1418982
URL: http://www.ibm.com/support/docview.wss?uid=swg21418982

Title: Error while accessing mail file on Domino server through HTTP "ERR_VERSION_OR_CIPHER_MISMATCH" and
"ssl_error_no_cypher_overlap"
Doc #: 1695548
URL: http://www.ibm.com/support/docview.wss?uid=swg21695548
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 3.3 Known Issues

Network connectivity issues

Isolate if the issue is a network connectivity issue by

– Trying to ping/telnet/trace the hostname of the IP address

– Firewall, proxy, load balancer issue
– DNS issue (local host file)

Web Redirection issues

Problem with iNotes redirection can be fixed on the redirection database.

Title: How to delete one user's Personal Options in the Redirect database
Doc #: 1272957
URL: http://www.ibm.com/support/docview.wss?uid=swg21272957

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 3.3 Known Issues
Browser related issues
Some browsers version doesn't support some iNotes (Domino Release)
Internet Explorer / Firefox / Chrome / Safari

Is the iNotes supported in the version of the browser used?

Title: Overview of supported desktop browsers for IBM iNotes
Doc #: 1426680
URL: http://www.ibm.com/support/docview.wss?uid=swg21426680

Disappearing buttons and unusual behavior

It could also be a corrupt profile document and can be deleted using a Lotus Script or the All in One Admin Tool
Title: All-in-one Admin Tool for agent-based troubleshooting & problem solving
Doc #: 1459332
URL: http://www.ibm.com/support/docview.wss?uid=swg21459332

Title: How to allow the user to delete the iNotes profile in iNotes
Doc #: 1512367
URL: http://www.ibm.com/support/docview.wss?uid=swg21512367
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 3.3 Known Issues

Workstation Specific
Can the problem be reproduced on multiple workstations?
Check and Troubleshoot the network connection
There is a possibility also that it can be caused by a Windows Workstation Policy

Attachment/Activex Issue
Can't open attachment in Inotes

http://www-
01.ibm.com/support/knowledgecenter/SSKTMJ_8.5.3/com.ibm.help.domino.admin85.doc/___whatsnewinibmlotusdomino853.html?
cp=SSKTMJ_8.5.3%2F1

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 3.4 Tools and Debug
●
What logs/files to gather
Inotes console
Server console logs
HTTP request logs
Fiddler logs
Screen shots related to the issues

●
What to look for in the logs/files
Inotes console
- If an error message displays in the status bar, you can view the console for information by clicking on
Show Console. In rare instances in which the text length of an error message obscures Show Console,
use the method below to view the console.It would definitely help if the troubleshooting if you gather the
iNotes console log
http://www-10.lotus.com/ldd/dominowiki.nsf/dx/using-the-inotes-console-log-to-inspect-and-copy-debug-information
Server console logs
- This contains relevant information such as errors that Domino captured on the time of the failure
HTTP request logs
- Contains http response information (http status codes) from the server.
Fiddler logs
- Contains client side http information to the server.
Screen shots related to the issues
- Views of the actual error seen by the users.
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