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    Flyer ISO-29993 ISO-21001 2018 en

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    Gonzalo Go
    The document discusses two ISO standards for education providers: ISO 29993 focuses on education service processes and types, defining a framework for services that can include any learning method. ISO 21001 is adapted from ISO 9001's structure and focuses on learner needs. Quality Austria introduces itself as a competence partner that can help organizations implement international standards and management techniques through training and certification services.

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    Flyer ISO-29993 ISO-21001 2018 en

    Uploaded by

    Gonzalo Go
    489 views2 pages
    The document discusses two ISO standards for education providers: ISO 29993 focuses on education service processes and types, defining a framework for services that can include any learning method. ISO 21001 is adapted from ISO 9001's structure and focuses on learner needs. Quality Austria introduces itself as a competence partner that can help organizations implement international standards and management techniques through training and certification services.

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    Flyer iso 29993 y 21001

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    Flyer_ISO-29993_ISO-21001_2018_en

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    The document discusses two ISO standards for education providers: ISO 29993 focuses on education service processes and types, defining a framework for services that can include any learning method. ISO 21001 is adapted from ISO 9001's structure and focuses on learner needs. Quality Austria introduces itself as a competence partner that can help organizations implement international standards and management techniques through training and certification services.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    489 views2 pages

    Flyer ISO-29993 ISO-21001 2018 en

    Uploaded by

    Gonzalo Go
    The document discusses two ISO standards for education providers: ISO 29993 focuses on education service processes and types, defining a framework for services that can include any learning method. ISO 21001 is adapted from ISO 9001's structure and focuses on learner needs. Quality Austria introduces itself as a competence partner that can help organizations implement international standards and management techniques through training and certification services.

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    of 2

    ISO 29993

    ISO 21001

    Standards for Education Providers


    JJ Education services outside formal education
    JJ Management systems for educational organizations

    Institutions providing formal education (e.g. schools or uni-


    versities) do not belong to the immediate target group. Ho-
    wever, utilisation of the Standards can be very useful for the
    further development of the respective organisation and the
    services offered by this organisation.

    Objectives and targets


    „„ internationally recognised certifiable ISO Standards
    „„ sector specific strategic alignment based on clear requi-
    rements placed on the management system and pro-
    cesses of an education provider
    „„ comparability and transparency of services offered on a
    national and international scale
    „„ increase in effectiveness and efficiency thanks to conti-
    nual processes and tools for evaluation
    „„ enhanced credibility of the educational organisation

    ISO 29993

    The focus of ISO 29993 is on the service processes and the


    range of services. The Standard defines a generic reference
    framework for education services by specifying the different
    elements and their implementation. This covers any types of
    Motivation and benefits education services, including the forms of lifelong learning
    The two Standards ISO 29993:2017 and ISO 21001:2018 (e.g. vocational training and in-company training, which may
    are Standards specially created for educational orga- be external or internal). The Standard encompasses all lear-
    nisations and thus supplement the range of different ning methods and techniques: face-to-face, e-learning or a
    approaches to the topic of Standards in the educational combination thereof (blended learning).
    sector.
    Target group
    This enables organisations providing training and further trai-
    Any educational institutions, which range from the personal
    ning to choose among different Standards. Depending on the
    tutor via private seminar and course providers and in-com-
    objectives and requirements, the system fitting best can be
    pany training and further training to academies and hig-
    used.
    her-education institutions that want to focus on the education
    The Standards address any types of educational institutions service.
    imparting knowledge to learners, e.g. by giving lessons, pro-
    viding practice oriented training, holding playful teaching units
    in the kindergarten or being involved in research projects. No
    matter what the education service is like, endeavours to sup-
    port the learners in acquiring competencies are in the centre
    of interest.
    ISO 29993
    ISO 21001

    ISO 21001 Having more than 1.200 auditors, trainers, assessors and
    technical experts, Quality Austria secures successful imple-
    ISO 21001 has been adapted to the structure of ISO 9001 mentation of standards and regulations within the organiza-
    and thus follows the present trend for harmonisation in the tions and provides sector and product specific know-how
    sense of the High Level Structure. As far as the contents are with a very high focus on practical work. Based on the
    concerned, ISO 21001 clearly focuses on the needs of the competence network in the field of comprehensive sector
    learners and other interested parties as well as beneficiaries specific, technical and methodological knowledge as well as
    of the service. As far as the topics and terms and concepts comprehensive experience, trends will be influenced while
    are concerned, ISO 21001 focuses on the topics relevant to innovations will be interpreted and tomorrow’s requirements
    educational institutions, no matter what the education service will be co-designed actively and consistently in correspond-
    is like. The Standard also includes hints facilitating practical ing bodies even on an international scale.
    implementation.
    ISO 21001 is a Standard covering a very wide range of target The close connection of Quality Austria as a national rep-
    groups, namely the kindergarten, post-doctoral education resentative with international partner organizations as well
    and lifelong learning, including vocational training, as well as as cooperations enable global know-how to be imparted
    any types of learning methods, such as distance learning. and turn the organization into a competent partner. Quality
    Austria cooperates with some 50 partner and member orga-
    Target group nizations. Quality Austria is a stable factor when it comes to
    Any educational institutions, which range from the one-to- creating valuable synergies at the economic site of Austria.
    one trainer via private seminar and course providers and
    in-company training and further training to academies and Contact
    higher-education institutions striving for a comprehensive Georg Smolek
    Netzwork partner,
    management system.
    Produkt Expert Education
    [email protected]
    Other relevant norms
    ISO 29990, ISO 9001

    Quality Austria introduces itself


    Quality Austria - Trainings, Zertifizierungs und Begutachtungs
    GmbH is your competence partner for the Integrated Man-
    agement System in the fields of Quality, Environment, Safety
    and Industry Standards as well as Business Excellence. The
    services provided by Quality Austria range from trainings in
    the field of international management trends and techniques
    Quality Austria
    via certification of management systems according to inter- Trainings, Zertifizierungs und
    Begutachtungs GmbH
    national standards, regulations, national guidelines, direc-
    tives and assessments acc. to the EFQM Excellence Model Headquarters
    Zelinkagasse 10/3
    to awarding the Austria Quality Seal. The Austrian Excellence 1010 Vienna, Austria, Europe
    Award will be presented to Austrian organizations in coopera- Phone: +43 1 274 87 47
    Fax: +43 1 274 87 47-100
    tion with the Federal Ministry for Digital and Economic Affairs.
    Customer Service Center
    Doc. Nr. RE 24_00_95_e, Edition June 2018

    Quality Austria is accredited by the Federal Ministry for Digital


    Am Winterhafen 1
    and Economic Affairs and has numerous international regis- 4020 Linz, Austria, Europe
    trations and accreditations. Phone: +43 732 34 23 22
    Fax: +43 732 34 23 23
    E-Mail: [email protected]

    www.qualityaustria.com

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