Six sigma is a business concept that aims to reduce defects and errors in processes by using statistical tools to measure and improve quality. It focuses on customer satisfaction by aiming for fewer than 3.4 defects per million opportunities. The goal is continuous improvement through redesigning processes to prevent defects from occurring. Six sigma was developed at Motorola in the 1980s and gained prominence when Motorola won an award for quality. It has since been adopted by many major companies to systematically improve performance and reduce costs through defect elimination.
Six sigma is a business concept that aims to reduce defects and errors in processes by using statistical tools to measure and improve quality. It focuses on customer satisfaction by aiming for fewer than 3.4 defects per million opportunities. The goal is continuous improvement through redesigning processes to prevent defects from occurring. Six sigma was developed at Motorola in the 1980s and gained prominence when Motorola won an award for quality. It has since been adopted by many major companies to systematically improve performance and reduce costs through defect elimination.
Six sigma is a business concept that aims to reduce defects and errors in processes by using statistical tools to measure and improve quality. It focuses on customer satisfaction by aiming for fewer than 3.4 defects per million opportunities. The goal is continuous improvement through redesigning processes to prevent defects from occurring. Six sigma was developed at Motorola in the 1980s and gained prominence when Motorola won an award for quality. It has since been adopted by many major companies to systematically improve performance and reduce costs through defect elimination.
Six sigma is a business concept that aims to reduce defects and errors in processes by using statistical tools to measure and improve quality. It focuses on customer satisfaction by aiming for fewer than 3.4 defects per million opportunities. The goal is continuous improvement through redesigning processes to prevent defects from occurring. Six sigma was developed at Motorola in the 1980s and gained prominence when Motorola won an award for quality. It has since been adopted by many major companies to systematically improve performance and reduce costs through defect elimination.
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What is six sigma?
Sigma (o) is character of the Greek alphabet, which is used in Mathematical Statistics to define Standard Deviation. Standard Deviation, a measure of dispersion (spread), indicates how far away a measured result is from the average (the center of data).
Six Sigma is a business concept that answers customers' demand for high quality and defect-free processes. The customer satisfaction and its improvement is usually assigned with the top priority of any service activity. In other words, Six Sigma is about abandoning the uncertainty of goals and forecasts.
Six Sigma is a method for improving quality by removing defects and their causes in various processes and activities. It concentrates on those outputs, which are important to customers. The method uses various statistical tools to measure service processes. In technical terms, Six Sigma means that there are 3.4 defects per million events. The main goal is continuous improvement. It provides specific methods to recreate the process so that defects and errors never arise in the first place.
While six sigma is a long term and forward thinking initiative designed to fundamentally change the way the hospital provide services, it is first and foremost designed to generate immediate improvements to patient satisfaction as well as to increase profit margins.
Historical perspective
There have always been many statistical methods for measuring and improving quality. The concept of Six Sigma was developed first by Mikel J.Harry in connection with quality program at Motorola in 1987. The program gained importance when Motorola won the Malcolm Baldrige quality award. Further development took place in the turn of the decade in ABB where Harry worked as a vice-president in-charge of quality systems development.
According to Jack Welch, General Electric's 1996 Annual Meeting - "GE Quality 2000 will be the biggest, the most personally rewarding, and in the end, the most profitable undertaking in our history. We have set for ourselves the goal of becoming by the year 2000 a six-sigma quality company, which means a company virtually, defect-free products, services and transactions".
The various other Companies adopting the concept of Six sigma for continuously improving their performance include: Texas instruments 1988, Kodak 1995, Sony 1997, Nokia 1997 plus over 50 companies are sharing the best practices of six sigma.
