Agents: 1. What Is An Agent?
Agents: 1. What Is An Agent?
Agents: 1. What Is An Agent?
1. What is an Agent?
An agent is an internal background process operating on the server that runs activities on a periodic
basis.
Agents route work according to the rules in our application.
Agents also perform system tasks such as sending e-mail notifications about assignments and
outgoing correspondence, generating updated indexes for the full-text search feature, synchronizing
caches across nodes in a multiple node system, and so on.
Pega-IntSvcs,
Five agents in the Pega-IntSvcs RuleSet process queued service and connector requests and perform
maintenance for PegaDISTRIBUTION MANAGER (formerly called Correspondence Output Server, or COS).
Pega-ProCom,
The agents in the Pega-ProCom RuleSet process e-mail, service level rules, and assignments, archive work
objects, and so on. The agents in this rule provide the following types of processing:
Processing service level events and escalation
Applying a flow action to assignments in bulk
Sending out e-mail correspondence
Archiving and purging work objects, attachments, and history
Retrieving PDF files from the PegaDISTRIBUTION Manager
Checking incoming e-mail (deprecated in V5.3)
Pega-RULES
The agents in the Pega-RULES RuleSet perform general system housecleaning and periodic processing. The
agents in this rule provide the following processing:
System Cleaner Rule Usage Snapshot
System Pulse Static Content Cleaner
System Indexer System Work Indexer