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    What Is Your Emotional IQ?

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    Anaruzzaman Sheikh
    This document discusses emotional intelligence (EI) and its importance. It provides definitions of EI as the ability to recognize and understand one's own emotions and use this awareness to manage oneself and one's relationships. Studies show EI has a greater impact on success than technical skills alone. The document explores models of EI, including self-awareness, social awareness, self-management, and relationship management. It offers tools to improve relationships, such as identifying triggers, emotions, and stories, in order to shift one's emotional state and interactions with others. Effective leadership is described as inspiring others by acknowledging human needs and aligning them with business goals.

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    © All Rights Reserved
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    What Is Your Emotional IQ?

    Uploaded by

    Anaruzzaman Sheikh
    67 views20 pages
    This document discusses emotional intelligence (EI) and its importance. It provides definitions of EI as the ability to recognize and understand one's own emotions and use this awareness to manage oneself and one's relationships. Studies show EI has a greater impact on success than technical skills alone. The document explores models of EI, including self-awareness, social awareness, self-management, and relationship management. It offers tools to improve relationships, such as identifying triggers, emotions, and stories, in order to shift one's emotional state and interactions with others. Effective leadership is described as inspiring others by acknowledging human needs and aligning them with business goals.

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    What_is_your_emotional_IQ.pdf

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    This document discusses emotional intelligence (EI) and its importance. It provides definitions of EI as the ability to recognize and understand one's own emotions and use this awareness to manage oneself and one's relationships. Studies show EI has a greater impact on success than technical skills alone. The document explores models of EI, including self-awareness, social awareness, self-management, and relationship management. It offers tools to improve relationships, such as identifying triggers, emotions, and stories, in order to shift one's emotional state and interactions with others. Effective leadership is described as inspiring others by acknowledging human needs and aligning them with business goals.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    67 views20 pages

    What Is Your Emotional IQ?

    Uploaded by

    Anaruzzaman Sheikh
    This document discusses emotional intelligence (EI) and its importance. It provides definitions of EI as the ability to recognize and understand one's own emotions and use this awareness to manage oneself and one's relationships. Studies show EI has a greater impact on success than technical skills alone. The document explores models of EI, including self-awareness, social awareness, self-management, and relationship management. It offers tools to improve relationships, such as identifying triggers, emotions, and stories, in order to shift one's emotional state and interactions with others. Effective leadership is described as inspiring others by acknowledging human needs and aligning them with business goals.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 20

    What is your emotional IQ?

    Who has had ZERO emotions today?

    Page 1 The power of emotional intelligence


    We have an average of 456 emotions a day

    What do you do with your emotions?


    Page 2 The power of emotional intelligence
    A working definition of EI

    “Your ability to recognize and understand your


    emotions and your skill at using this awareness
    to manage yourself and your relationship with
    others.”

    – Drs. Travis Brandberry & Jean Greaves,


    Authors of The Emotional Intelligence Quick Book

    Page 3 The power of emotional intelligence


    Why EI matters…

    •Academic intellect isn’t enough.

    •Technical proficiency doesn’t win the prize.

    •Self-management (control) and effective


    interpersonal relationships have made the
    difference between success and failure.

    •Managers/leaders have a profound impact


    on the organization that they lead.

    Page 4 The power of emotional intelligence


    EI is not an option.

    “Studies are confirming the importance of being


    present to our emotions at work. The result has a
    greater long-term impact on the bottom line than
    quality improvement programs or monetary
    incentives. In fact, there is now concrete evidence
    demonstrating that interpersonal skills are a
    greater predictor of success over technical and
    intellectual competencies.”
    -Marcia Reynolds,
    Author of Outsmart Your Brain!

    Page 5 The power of emotional intelligence


    Understanding ourselves:
    Understanding our brain

    Page 6 The power of emotional intelligence


    The three brains

    Ideas and actions

    Cognitive/thinking
    brain (cortical)
    ► Feeling identification
    ► Short-term memory Mammalian/social
    ► Reflection/creativity
    brain (limbic)
    ► Analysis/planning
    ► Emotions
    ► Decisions ► Long-term memory
    ► Attention/focus
    ► Movement

    Reptilian/reactive
    brain (autonomic)
    ► Protection
    ► Maintenance of body
    ► Survival of species

    Perception
    Page 7 The power of emotional intelligence
    Challenging Descartes

    f I feel
    f Therefore I think
    f Therefore I am.

    We feel it first and


    then we assign meaning.

    Page 8 The power of emotional intelligence


    Self awareness and self management
    Emotional intelligence: It’s your choice

    Curiosity Optimism

    Perseverance
    Courage

    Initiative
    Integrity
    Respect 6 Willingness
    SECONDS
    Humor
    Patience
    Tolerance
    Love
    Confidence
    Resiliency

    You have 6 seconds to catch the triggers


    going off in your reactive and social
    brains before the chemicals
    released hinder choice.

    Page 9 The power of emotional intelligence


    An Amygdala Hijack!!

    You know that you’ve been hijacked when…


    •Emotions overwhelm your thinking and actions.
    •You are thinking and acting against your own will!
    •You are unable to accurately read others’ emotions
    •You can’t find the right words . . . (stumbling when you try
    to speak)
    •You are unable to focus your thinking or actions
    • Your “fight or flight” response kicks in . . . heart
    races, blood pressure increases, sweating profusely,
    uneasy feeling in the “gut,” clenched jaw, twitching,
    tapping foot, cold extremities as the brain rushes
    blood to muscles needed for fighting or fleeing . . .

    Page 10 The power of emotional intelligence


    Adapted from Dattner Consulting, LLC

    Howard Gardner – author originally focusing on


    multiple intelligences which is now referred to as
    emotional intelligence

    Daniel Goleman – internationally known


    psychologist and author focusing on emotional
    intelligence research

    Page 11 The power of emotional intelligence


    Understanding others:
    Strengthening our relationships

    Page 12 The power of emotional intelligence


    Daniel Goleman’s EI model

    What I see What I do

    Personal competence Self-awareness Self-management

    Can I accurately identify my Can I manage my emotions


    emotions as they happen? and behavior to a positive
    outcome?

    Social competence Social awareness Relationship management

    Can I accurately identify your Can I manage the interaction


    emotions and tendencies as I I have with others
    interact with you or a group? constructively and to a
    positive outcome?

    Page 13 The power of emotional intelligence


    The SET-C Method:
    improve relationships & influence others
    • Tell the STORY:
    • What is going on? Who or what would you like to
    blame or give credit to? What thoughts are
    running through your head?
    • Identify the EMOTION:
    • Name all emotions triggered by the situation.
    • Check your physical emotions.
    • Look for more than one emotion (happy &
    jealous).

    Adapted fromMarcia Reynolds,


    Outsmart Your Brain!

    Page 14 The power of emotional intelligence


    The SET-C Method:
    improve relationships & influence others
    • Look for the TRIGGER:
    • What do you think you didn’t get that you wanted?
    • What did you want to happen or what did you
    expect to receive?
    • CHOOSE:
    • Shift your emotional state to neutral.
    • Ask yourself: Is it true that the person is intentionally
    depriving you of your need?
    • If so, can you ask for what you need?
    • If it’s not, can you let it go?
    • Focus on how you want to story to end.
    Adapted fromMarcia Reynolds,
    Outsmart Your Brain!

    Page 15 The power of emotional intelligence


    Emotions & Leadership
    • The ability of a team to deliver quality performance is
    determined by how the people FEEL about the task,
    each other, and the leader.
    • The culture of a team is defined by the overriding
    emotional state.
    • Emotions are contagious.
    • The leaders (at any level) who learned about the values
    and priorities of each team member and then aligned
    those needs to the business goals creates a culture
    where people WANT to work and DO their BEST.
    • Focusing on inspiring team members creates a more
    productive culture and less burn out for individuals.
    • Leaders must acknowledge the human spirit.
    Adapted fromMarcia Reynolds,
    Outsmart Your Brain!

    Page 16 The power of emotional intelligence


    Consider this:
    • We cannot control our emotions.

    • We can control our reactions.

    • Understanding our emotions allows us to better


    connect with others and cope with stressors.

    • If we do not “deal” with our emotions, they can


    undermine our perspective, decision making, and
    relationships.

    • The key is self awareness! Use the six second rule.

    Page 17 The power of emotional intelligence


    Now that you know what you know...
    What will your next conversation
    “feel” like?
    ► What will your intention be?
    ► Where will you put your attention?
    ► What will you create?

    Page 18 The power of emotional intelligence


    Best wishes in your EI journey!

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