X2 Service Manual

FIER Y X2 INSTALLATION AND
SER VICE GUIDE
for Minolta color copiers
A guide for service technicians
Part Number: 45002957

Copyright © 1998 Electronics for Imaging, Inc. All rights reserved.
This publication is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior
written consent from Electronics for Imaging, Inc., except as expressly permitted herein. Information in this document is subject to change without notice and does not represent a
commitment on the part of Electronics for Imaging, Inc.
The software described in this publication is furnished under license and may only be used or copied in accordance with the terms of such license.
Patents: 5,666,436; 5,553,200; 5,543,940; 5,537,516; 5,517,334; 5,506,946;5,424,754; 5,343,311; 5,212,546; 4,941,038; 4,837,722; 4,500,919
Trademarks
EFI, the EFI logo, Fiery, the Fiery logo, and Rip-While-Print are trademarks registered in the U.S. Patent and Trademark Office. Fiery ZX, Fiery X2, Fiery Driven, the Fiery Driven logo,
Command WorkStation, AutoCal, Starr Compression, Memory Multiplier, ColorWise, NetWise, and VisualCal are trademarks of Electronics for Imaging, Inc.
Minolta is a trademark of the Minolta Co., LTD. Adobe, the Adobe logo, Adobe Illustrator, PostScript, Adobe Photoshop, Adobe Separator, and Adobe PageMaker are registered trademarks
of Adobe Systems Incorporated, registered in certain jurisdictions. EPS (Encapsulated PostScript) is a trademark of Altsys Corporation. Apple, the Apple logo, AppleShare, AppleTalk,
EtherTalk, LaserWriter, and Macintosh are registered trademarks, and MultiFinder is a trademark of Apple Computer, Inc. Microsoft, MS, MS-DOS, and Windows are registered trademarks
of Microsoft in the US and other countries. QuarkXPress is a registered trademark of Quark, Inc. Times, Helvetica, and Palatino are trademarks of Linotype AG and/or its subsidiaries. ITC
Avant Garde, ITC Bookman, ITC Zapf Chancery, and ITC Zapf Dingbats are registered trademarks of International Typeface Corporation. Ethernet is a registered trademark of Xerox
Corporation. Farallon, PhoneNET PC, and PhoneNET Talk are trademarks of Farallon Computing, Inc. NetWare and Novell are registered trademarks and Internetwork Packet Exchange
(IPX) is a trademark of Novell, Inc. SyQuest is a registered trademark, in the United States and certain other countries, of SyQuest Technology, Inc. UNIX is a registered trademark of UNIX
System Laboratories, a wholly owned subsidiary of Novell, Inc. PANTONE is a registered trademark of Pantone, Inc.
All other terms and product names may be trademarks or registered trademarks of their respective owners, and are hereby acknowledged.
Legal Notices
APPLE COMPUTER, INC. (“APPLE”) MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE APPLE SOFTWARE. APPLE DOES NOT WARRANT, GUARANTEE, OR MAKE
ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE APPLE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY,
RELIABILITY, CURRENTNESS, OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE APPLE SOFTWARE IS ASSUMED BY YOU.
THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL APPLE, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT
DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE)
ARISING OUT OF THE USE OR INABILITY TO USE THE APPLE SOFTWARE EVEN IF APPLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE
LIMITATIONS MAY NOT APPLY TO YOU. Apple’s liability to you for actual damages from any cause whatsoever, and regardless of the form of the action (whether in contract, tort
[including negligence], product liability or otherwise), will be limited to $50.
Restricted Rights Legends

For defense agencies: Restricted Rights Legend. Use, reproduction, or disclosure is subject to restrictions set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer
Software clause at 252.227.7013.
For civilian agencies: Restricted Rights Legend. Use, reproduction, or disclosure is subject to restrictions set forth in subparagraph (a) through (d) of the commercial Computer Software
Restricted Rights clause at 52.227-19 and the limitations set forth in Electronics for Imaging, Inc.’s standard commercial agreement for this software. Unpublished rights reserved under the
copyright laws of the United States.
Printed in the United States of America on recycled paper.

FCC Information
WARNING: FCC Regulations state that any unauthorized changes or modifications to this equipment not expressly approved by the manufacturer could void the user’s authority to operate
this equipment.
Class A Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, and uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to
cause interference in which case the user will be required to correct the interference at his own expense.
Industry Canada Class A Notice

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the interference-causing equipment standard entitled, “Digital
Apparatus” ICES-003 from Industry Canada.
Avis de Conformation Classe A de l’Industrie Canada

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la Classe A prescrites dans la norme sur le matériel brouilleur,
“Appareils Numériques” NMB-003 édictée par l’Industrie Canada.
Responsible Party (in USA)—Electronics for Imaging, Inc.

Address—2855 Campus Drive, San Mateo, CA 94403
Telephone—650-524-4300
Industry Canada Class B Notice

This Class B digital apparatus meets all the requirements of the Canadian Interference-Causing Equipment Regulations.
Avis de Conformation Classe B de l’Industrie Canada

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
RFI Compliance Notice

This equipment has been tested concerning compliance with the relevant RFI protection requirements both individually and on system level (to simulate normal operation conditions).
However, it is possible that these RFI Requirements are not met under certain unfavorable conditions in other installations. It is the user who is responsible for compliance of his particular
installation.
Dieses Geraet wurde einzeln sowohl als auch in einer Anlage, die einen normalen Anwendungsfall nachbildet, auf die Einhaltung der Funk-entstoerbestimmungen geprueft. Es ist jedoch
moeglich, dass die Funk-enstoerbestimmungen unter unguenstigen Umstaenden bei anderen Geraetekombinationen nicht eingehalten werden. Fuer die Einhaltung der Funk-
entstoerbestimmungen seigner gesamten Anlage, in der dieses Geraet betrieben wird, ist der Betreiber verantwortlich.
Compliance with applicable regulations depends on the use of shielded cables. It is the user who is responsible for procuring the appropriate cables.
Einhaltung mit betreffenden Bestimmungen kommt darauf an, dass geschirmte Ausfuhrungen gebraucht werden. Fuer die beschaffung richtiger Ausfuhrungen ist der Betreiber
verantwortlich.
Software License Agreement
Before using the Software, please carefully read the following terms and conditions. BY USING THIS SOFTWARE, YOU SIGNIFY THAT YOU HAVE ACCEPTED THE TERMS OF
THIS AGREEMENT. If you cannot or do not accept these terms, you may return the entire package within ten (10) days to the Distributor or Dealer from which you obtained them for
a full refund.
Electronics for Imaging, Inc. grants to you a non-exclusive, non-transferable license to use the software and accompanying documentation (“Software”) included with the Fiery X2 you have
purchased, including without limitation the PostScript® software provided by Adobe Systems Incorporated.
You may:
a. use the Software solely for your own customary business purposes and solely with Fiery X2;
c. use the trademarks used by Electronics for Imaging to identify the Coded Font Programs and Typefaces reproduced therefrom (“Trademarks”); and
d. assign your rights under this Agreement to a transferee of all of your right, title and interest in and to Fiery X2 provided the transferee agrees to be bound by all of the terms and conditions
of this Agreement.
You may not:

a. make use of the Software, directly or indirectly, to print bitmap images with print resolutions of 600 dots per inch or greater, or to generate fonts or typefaces for use other than with
Fiery X2;
b. make or have made, or permit to be made, any copies of the Software, Coded Font Programs, accompanying documentation or portions thereof, except as necessary for use with the
Fiery X2 unit purchased by you; provided, however, that under no circumstances may you make or have made, or permit to be made, any copies of that certain portion of the Software which
has been included on the Fiery X2 hard disk drive. You may not copy the documentation;
c. attempt to alter, disassemble, decrypt or reverse engineer the Software, Coded Font Programs or accompanying documentation.
d. rent or lease the Software.
Proprietary Rights
You acknowledge that the Software, Coded Font Programs, Typefaces, Trademarks and accompanying documentation are proprietary to Electronics for Imaging and its suppliers and that
title and other intellectual property rights therein remain with Electronics for Imaging and its suppliers. Except as stated above, this Agreement does not grant you any right to patents,
copyrights, trade secrets, trademarks (whether registered or unregistered), or any other rights, franchises or licenses in respect of the Software, Coded Font Programs, Typefaces, Trademarks
or accompanying documentation. You may not adapt or use any trademark or trade name which is likely to be similar to or confusing with that of Electronics for Imaging or any of its
suppliers or take any other action which impairs or reduces the trademark rights of Electronics for Imaging or its suppliers. The trademarks may only be used to identify printed output
produced by the Coded Font Programs. At the reasonable request of Electronics for Imaging, you must supply samples of any Typeface identified with a trademark.
The MacApp software is proprietary to Apple Computer, Inc. and is licensed to Electronics for Imaging, Inc. for distribution only for use in combination with Fiery software utilities.
Confidentiality
You agree to hold the Software and Coded Font Programs in confidence, disclosing the Software and Coded Font Programs only to authorized users having a need to use the Software and
Coded Font Programs as permitted by this Agreement and to take all reasonable precautions to prevent disclosure to other parties.
Remedies
Unauthorized use, copying or disclosure of the Software, Coded Font Programs, Typefaces, Trademarks or accompanying documentation will result in automatic termination of this license
and will make available to Electronics for Imaging other legal remedies.
Limited Warranty And Disclaimer

Electronics for Imaging warrants that, for a period of ninety (90) days from the date of delivery to you, the Software under normal use will perform without significant errors that make it
unusable. Electronics for Imaging’s entire liability and your exclusive remedy under this warranty (which is subject to you returning Fiery X2 to Electronics for Imaging or an authorized
dealer) will be, at Electronics for Imaging’s option, to use reasonable commercial efforts to attempt to correct or work around errors, to replace the Software with functionally equivalent
software, or to refund the purchase price and terminate this Agreement. Some states do not allow limitations on duration of implied warranty, so the above limitation may not apply to you.
Except for the above express limited warranty, Electronics for Imaging makes and you receive no warranties or conditions on the Products, express, implied, or statutory, and Electronics for
Imaging specifically disclaims any implied warranty or condition of merchantability or fitness for a particular purpose.
For warranty service, please contact your authorized service/support center.
EXCEPT FOR THE ABOVE EXPRESS LIMITED WARRANTY, ELECTRONICS FOR IMAGING MAKES AND YOU RECEIVE NO WARRANTIES OR CONDITIONS ON
THE SOFTWARE OR CODED FONT PROGRAMS, EXPRESS, IMPLIED, STATUTORY, OR IN ANY OTHER PROVISION OF THIS AGREEMENT OR COMMUNICATION
WITH YOU, AND ELECTRONICS FOR IMAGING SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Electronics for Imaging does not warrant that the operation of the software will be uninterrupted or error free or that the Software will meet your specific
requirements.
Limitation Of Liability
IN NO EVENT WILL ELECTRONICS FOR IMAGING OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES, INCLUDING LOSS OF DATA, LOST PROFITS, COST OF
COVER OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING FROM THE USE OF THE SOFTWARE, CODED FONT
PROGRAMS OR ACCOMPANYING DOCUMENTATION, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY. THIS LIMITATION WILL APPLY EVEN IF
ELECTRONICS FOR IMAGING OR ANY AUTHORIZED DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. YOU ACKNOWLEDGE THAT THE
PRICE OF THE UNIT REFLECTS THIS ALLOCATION OF RISK. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Export Controls
You agree that you will not export or re-export the Software or Coded Font Programs in any form without the appropriate United States and foreign government licenses. Your failure to
comply with this provision is a material breach of this Agreement.
Government Use
Use, duplication or disclosure of the Software by the United States Government is subject to restrictions as set forth in subdivision (c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS 252.227-7013 or in subparagraphs (c) (1) and (2) of the Commercial Computer Software—Restricted Right Clause at 48 CFR 52.227-19, as applicable.
Third Party Beneficiary

You are hereby notified that Adobe Systems Incorporated, a California corporation located at 345 Park Avenue, San Jose, CA 95110 USA (“Adobe”) is a third-party beneficiary to this
Agreement to the extent that this Agreement contains provisions which relate to your use of the Fonts, the Coded Font Programs, the Typefaces and the Trademarks licensed hereby. Such
provisions are made expressly for the benefit of Adobe and are enforceable by Adobe in addition to Electronics for Imaging.
General
This Agreement will be governed by the laws of the State of California.
This Agreement is the entire agreement held between us and supersedes any other communications or advertising with respect to the Software, Coded Font Programs and accompanying
documentation.
If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect.
If you have any questions concerning this Agreement, please write to Electronics for Imaging, Inc., Attn: Licensing Dept. or see Electronics for Imaging’s web site at www.efi.com.
Electronics for Imaging, Inc.

2855 Campus Drive
San Mateo, CA 94403
Contents
Preface
About this guide xi
About the illustrations in this guide xi
Terminology and conventions xii
Precautions xii
Tools you will need xiv
Chapter 1: Introduction
Features 1-1
How the Fiery X2 operates 1-2
Print options 1-3
User software 1-4
Fiery WebTools 1-4
Chapter 2: Preparing for Installation

Installation sequence 2-1
Checking the customer site 2-3
Setting customer expectations 2-5
Unpacking the Fiery X2 2-6
Fiery X2 panels 2-8
Chapter 3: Connecting the Fiery X2

Preliminary checkout 3-1
Connecting to the copier 3-3
Verifying the connection 3-4
Printing the Fiery X2 Test Page 3-4
Checking scanning and printing 3-5
Installing additional options 3-6
Connecting to the network 3-6
Connecting a PC to the parallel port 3-9
Using the Control Panel 3-11
Activity light 3-12
Buttons 3-12
Control panel screens and icons 3-13
Shutting down and restarting the Fiery X2 3-17
vii
Contents
Chapter 4: Service Procedures

Overview 4-1
System software service 4-1
Accessing internal components 4-3
Accessing front panel components 4-7
Checking internal connections 4-9
Restoring functionality after service 4-12
Removing and replacing circuit boards 4-14
User interface board 4-14
Video interface board assembly 4-17
Motherboard 4-21
Fans 4-28
Power switch 4-30
Power supply 4-33
Hard disk drive 4-38
Front panel components 4-41
Jewels 4-42
Buttons 4-42
Fiery X2 system software 4-43
System software installation reminders 4-44
Installing system software using the SCSI interface port 4-45
Installing system software using the parallel port 4-48
Chapter 5: Troubleshooting Procedures

The troubleshooting process 5-1
Where problems occur 5-3
Before you go to the customer site 5-5
Preliminary on-site checkout 5-6
Checking interface cables 5-6
Checking internal components 5-7
Checking the Fiery X2 as a stand-alone unit 5-9
Errors during Start-up diagnostics 5-9
General Fiery X2 system error conditions 5-11
System software installation error messages 5-15
Fiery X2 diagnostic sets 5-18
Viewing the diagnostic report 5-23
Video interface board diagnostics 5-24
Checking the entire Fiery X2 system 5-26
Checking the copier interface 5-26
Checking network connections 5-29
Printing to the Fiery X2 5-30
viii
Contents
Appendix A: Specifications
Hardware features A-1
Networking and connectivity A-1
User software A-1
Safety and emissions compliance A-1
Index
ix
About this guide
Preface The Installation and Service Guide is intended for certified Fiery X2® service technicians
installing or servicing a Fiery X2 PostScript server. If you have not received installation
and service certification, you should not attempt to install or service a Fiery X2
PostScript server. Electronics for Imaging, Inc. does not warrant the performance of a
Fiery X2 if installed or serviced by non-certified personnel.
About this guide

This guide is divided into the following sections:
• “Preface”
General information about this guide and about installing the Fiery X2.
• Chapter 1, “Introduction”
General information about the Fiery X2.
• Chapter 2, “Preparing for Installation”

Unpacking and the steps you need to take before you install the unit.
• Chapter 3, “Connecting the Fiery X2”

How to connect the Fiery X2 to the copier and the network and verify that the system
is working correctly; overview of Control Panel.
• Chapter 4, “Service Procedures”

Removal and replacement procedures for Fiery X2 components.
• Chapter 5, “Troubleshooting Procedures”

Common problems and ways of correcting them; startup errors.
• The Administrator Guide is also provided under separate cover at the back of this
manual. It provides information on the different network environments and how to
configure Fiery X2 Setup options.
N OTE : Fiery X2 customers should not use this technical service documentation. Please
don’t leave your copy of the Installation and Service Guide behind after you make a service
call.
About the illustrations in this guide

The illustrations in this guide reflect the current shipping version of the Fiery X2 at the
time of publication. Components shown in these illustrations are subject to change. To
receive information about any Fiery X2 components that do not match illustrations in
this guide, contact your authorized service/support center.
xi
Preface
Terminology and conventions

The term “network administrator” refers to the person responsible for maintaining the
network at the customer site.
The term “Control Panel” refers to the area on the front of the Fiery X2 including the
green/red activity light, the display window (LCD—liquid crystal display), and the black
oval plastic disk surrounding the display window.
The term “PC” refers to any IBM PC or compatible computer running Windows.
The term “100BaseT” is used throughout this manual to refer to 100BaseTX.
N OTE : The note indicator highlights important messages and additional information.
The caution icon indicates a need for special care and safety when handling the
equipment.
Precautions
Always observe the following general precautions when installing and servicing the
Fiery X2:
1. Report any shipping damage.

If there is any evidence of shipping or handling damage to the Fiery X2 packing boxes or
their contents, save the damaged boxes and parts, call the shipper immediately to file a
claim and notify your authorized service/support center.
2. Never alter an existing network without permission.

The Fiery X2 will probably be connected to an existing Local Area Network (LAN) based
on Ethernet hardware. The network is the link between the customer’s computer, existing
copier, and other equipment. Never disturb the LAN by breaking or making a network
connection, altering termination, installing or removing networking hardware or
software, or shutting down networked devices without the knowledge and express
permission of the system or network administrator or the shop supervisor.
3. Never enter an IP address in Fiery X2 Network Setup.

Only the network administrator should enter an IP address on a network device.
Assigning a Fiery X2 an incorrect IP address can cause unpredictable errors on any or all
devices connected to the network.
xii
Precautions
4. Always disconnect power before opening the Fiery X2 chassis.

Although Fiery X2 circuitry operates on 3.3V DC, 5V DC, and ±12V DC, 100-240V
AC is present when the chassis cover is removed. Inside the chassis, the power supply is
not encased. Before you service the Fiery X2, shut it down completely and unplug the
AC power cable from the back.
5. Handle the Fiery X2 glass display window with care.

If the glass on the user interface board breaks and the liquid crystal inside leaks out, avoid
contact with it. If you do come in contact with the liquid crystal, wash it off with soap
and water immediately.
Avoid pressing the surface of the glass display window. Applying pressure to the glass
display window on the user interface board will cause it to change color.
Use a soft cloth moistened with isopropyl or ethyl alcohol to clean the glass display
window. Other solvents, such as water, may damage the polarizer.
6. Follow standard ESD (electrostatic discharge) precautions while working on the internal
components of the Fiery X2.
Static is always a concern when servicing electronic devices. It is highly unlikely that the
area around the copier and the Fiery X2 is static-free. Carpeting, leather-soled shoes,
synthetic clothing fibers, silks, and plastics may generate a static charge of more than
10,000 volts. Static discharge is capable of destroying the circuits etched in silicon
microchips, or dramatically shortening their life span. By observing standard precautions,
you may avoid extra service calls and save the cost of a new board.
When possible, work on a ground-connected antistatic mat. Wear an antistatic
wristband, grounded at the same place as the antistatic mat. If that is not possible:
• Attach a grounding strap to your wrist. Attach the other end to a good ground.
• When you unpack the Fiery X2 from the carton for the first time, touch a metal area to
discharge the static on your body.
• Before you handle internal components, touch a metal part of the Fiery X2.
• Leave new electronic components inside their antistatic bags until you are ready to
install them. When you remove components from an antistatic bag, place them on a
grounded antistatic surface, component-side up.
• When you remove an electronic component, place it into an antistatic bag
immediately. Do not walk across a carpet or vinyl floor while carrying an unprotected
board.
xiii
Preface
7. Handle printed circuit boards by their edges only, but avoid touching the contacts on the
edge of the board.
8. Use care when handling parts of the Fiery X2 as some edges on the unit may be sharp.
For example, be careful when:
• Plugging in cables at the back of the unit

• Using the power switch to power on/off the unit
9. Never set a cup of coffee—or any liquid—on or near the Fiery X2 or the copier.
Tools you will need

To install or service the Fiery X2, you should bring the following tools:
• ESD wrist grounding strap
• Antistatic mat
• Wire cutters
• #1 and #2 Phillips head screwdrivers (non-magnetic)
• Small flat-blade screwdriver (non-magnetic)
• 3/16" hex nut driver
• Small needlenose pliers
• M3 metric wrench
• Flashlight
Also recommended:
• Ribbon cable connector extractor
You should also bring this guide and any technical notes you may have for the Fiery X2.
xiv
Chapter 1:
1
Features
The Fiery X2 server adds highly efficient printing capacity to a PostScript color copier.
It is optimized for high-speed network communications, processing, rasterization, and
Introduction printing of continuous tone color and monochrome pages.
Features
The Fiery X2 is an integral part of a printing system that includes networked computers
running Windows, Mac OS, and UNIX. The Fiery X2 enables users to:
• Take advantage of PostScript 3 printing features of Macintosh and Windows 95 and

PostScript Level 2 features of Windows NT 4.0 and Windows 3.1.x.
• Send images over AppleTalk, TCP/IP, and Novell networks and print to a
Fiery X2-supported copier.
• Send images through a PC connected to the parallel port and print to a
Fiery X2-supported copier.
• Use Fiery X2 user software running on networked PC and Mac OS computers to
control spooled print jobs sent to the Fiery X2.
• Print text and images in color, grayscale, and black and white.
• Use the copier as a high-resolution color scanner with Fiery Scan™ software.
• Use 136 PostScript resident fonts.
• Use built-in ColorWise™ color management and NetWise™ network features.
Networked
computers
Copier
Fiery X2
PC
F IGURE 1-1 Fiery X2 printing system
1-1
1
Introduction
How the Fiery X2 operates

The Fiery X2 enables the customer to access the copier through the network and use it to
print files using advanced spooling and job control functions. Users can print to the
Fiery X2 from networked PCs, Mac OS computers, and UNIX workstations running
TCP/IP. In addition, the Fiery X2 parallel port can be used to print directly from a
connected PC.
The Fiery X2 custom-designed boards and system software are responsible for efficient
image processing and printing controls. The main functions of Fiery X2 components and
software are described below.
The Fiery X2 uses a specialized motherboard to process image data for printing images.
The R5000 motherboard includes a MIPS R5000 RISC (Reduced Instruction Set
Computer) CPU with a built-in floating point accelerator that runs the PostScript
Interpreter, which interprets the page description file. The RipChip™ on the
motherboard controls data management and other system functions, freeing up the CPU
for efficient image data processing.
The PostScript Interpreter outputs raster data through image frame buffer memory to the
copier using the Fiery X2 video interface assembly. The personality card installed on the
video interface board decompresses the file data and sends it to the copier through the
video interface board and the copier interface cable. The raster data is then supplied to
the copier at full copier rates in order to render the final image on paper.
High-speed DIMMs (dual in-line memory modules) on the motherboard hold the image
data during printing. The Fiery X2 is originally configured for a minimum of 160MB of
memory.
When Fiery Scan uses the copier as a scanner, the Fiery X2 acquires RGB (red, green, and
blue) image data from the copier, stores it in memory, and transmits it to the computer
that requested the scan.
1-2
1 Print options
External devices Fiery X2 Copier
Motherboard
Network RipChip
Networked interface
computers
Parallel
PC interface Flash
Memory &
SCSI Interpreter CPU Scan/Print
External SCSI interface
devices Video interface Copier
board assembly
RTC/
HDD PCI-ISA Super I/O
controller
UIB User interface

Battery board
interface
+5/±12VDC
Power supply PCI Bus
AC power 100-240V AC
F IGURE 1-2 Fiery X2 functional diagram
Print options
The Fiery X2’s efficient capabilities allow customers to use a variety of applications to
create and print pages of text and/or images over a network or through the parallel port.
Because the Fiery X2 has the ability to print part of a file while processing another part of
the file (RIP-While-Print™), it is capable of printing files at full copier speeds.
Users printing over a network can print files directly from the applications in which they
were created. The Fiery X2 also offers an efficient way to print files that have been saved
in PostScript, EPS (Encapsulated PostScript), or PDF (Portable Document Format).
These files can be downloaded directly to the Fiery X2 using Fiery Downloader™, a
remote utility provided with the Fiery X2.
Users can print files from a PC directly connected to the Fiery X2’s parallel port.
PostScript files can be printed over the parallel port from Windows, including the
MS-DOS window, and from various Windows applications running on the PC.
1-3
1
Introduction
User software
Fiery X2 user software is provided on the User Software CD. The network administrator
or the user at the customer site is responsible for installing software onto computers that
will use the Fiery X2 over a network. Some user software can also be installed from Fiery
WebTools (see the User Guide for information).
The following software is included on the User Software CD:
Adobe PS Printer Driver Enables the user to print to the Fiery X2 from Windows
3.1.x, Windows 95, and Mac OS computers; supports
special copier and PostScript 3 features. Windows NT 4.0
users should use the Microsoft PostScript Printer Driver
provided with Windows NT 4.0. Note that the Windows
3.1.x and NT 4.0 printer drivers support only
PostScript Level 2 features.
PostScript Printer The Fiery X2 PPD file provides information about the
Description (PPD) file Fiery X2 and the user’s copier model to the application and
printer driver. The PPD file is automatically installed when
the printer driver is installed.
Screen Fonts Screen fonts for the 136 printer fonts installed on the
(Mac OS only) Fiery X2. For a list of fonts, see the User Guide.
Fiery Downloader™ Enables the user to print PostScript, EPS, and PDF files
directly to the Fiery X2 without using the application in
which they were created. Fiery Downloader also enables the
user to manage the printer fonts installed on the Fiery X2
Fiery Print Calibrator™ Allows users to customize and maintain press simulations.
Fiery Spooler™ Enables the user to view the order and priority of print jobs,
customize printer settings for jobs, delete jobs, and move
jobs between queues. It can also be used to view job
accounting information.
Fiery Scan™ A TWAIN plug-in module for Photoshop that enables users
to scan images from the copier directly into Photoshop.
Color management files Color management files that enable users to maintain
consistent color from the original artwork to the colors
displayed on the user’s monitor to the printed output.
Color reference files Reference pages that users can print to view the range of
colors available on the Fiery X2.
Fiery WebTools
The Fiery X2 can support Internet or intranet access with Fiery WebTools. WebTools
include Status, Installer, WebSpooler, WebSetup, and WebLink. For more information
about WebTools, see the Administrator Guide and the User Guide.
1-4
Chapter 2:
2
Installation sequence
This chapter includes the following information:

Preparing for • Summary of the installation sequence
Installation • Checking the customer site
• Unpacking the Fiery X2
• Fiery X2 front and back overview
Installation sequence
Familiarize yourself with Chapters 2 and 3 of this guide before you attempt an
installation. The installation procedure described in this chapter is designed to make your
job as easy as possible. Installation problems are easier to avoid and diagnose if you
proceed from the component to the system level and verify functionality at each stage.
Figure 2-1 on page 2-2 outlines the recommended installation procedure for connecting
the Fiery X2 to the copier.
Because the Fiery X2 is a node on the customer’s computer network, make sure to
coordinate your scheduled installation with the network administrator at the customer
site. Refer the network administrator to the Administrator Guide for network Setup
information.
2-1
2 Preparing for Installation
Copier
Fiery X2
Mac OS UNIX
computers PCs workstations
Check installation requirements and Unpack the Fiery X2, page 2-6.
verify site conditions, page 2-3. Initial startup, page 3-1.
PC
Connect copier interface cable, page 3-3.

Print the Fiery X2 Test Page, page 3-4.
Verify network operation without

the Fiery X2 connected.
Connect a PC to the Fiery X2 Network administrator connects the

parallel port, page 3-9. Fiery X2 to the network and
verifies the connection
(see the Administrator Guide).
Network administrator configures Setup

options (see the Administrator Guide).
Network administrator installs the

Fiery X2 user software on networked
computers that will print to the Fiery X2
(see Getting Started).
Full Fiery X2 functionality
F IGURE 2-1 Recommended installation steps and references
2-2
2 Checking the customer site
Checking the customer site

Before you install the Fiery X2, check site conditions and inform the customer of any
installation requirements.
Copier model
❑ What copier model is installed?
❑ Is there space near the copier for the Fiery X2?
Make sure there is space for the Fiery X2. You may need to move the copier out from the
wall for easier access.
❑ Does the copier require service or adjustment?

Copy the copier test page before you install the Fiery X2.
If the copied image indicates that the copier needs adjustment, inform the customer.
After getting approval, complete the copier service needed.
Power
❑ Is there a dedicated grounded electrical outlet near the copier for the Fiery X2?
Locate the grounded electrical outlet that will supply power to the Fiery X2. The
Fiery X2 and the copier should not run on the same circuit. Use a surge suppressor for
the Fiery X2.
• Do not use a 3-prong adapter in a 2-hole ungrounded outlet.
• Do not use an extension cord.
• Do not plug the Fiery X2 into a circuit with heating or refrigeration equipment
(including water coolers).
• Do not plug the Fiery X2 into a switchable wall outlet. This can result in the Fiery X2
being turned off accidentally.
2-3
Network
❑ What is the network cable and connection type?
• Thinnet (10Base2)
• Thicknet (10Base5)
• Unshielded twisted pair (10/100BaseT)
• Did the customer order the Token Ring network option?
❑ Is the network connection ready and tested for Fiery X2 installation?

To verify that the network is functioning before you attach the Fiery X2:
• Ask the network administrator to print a document on a shared printer over the
network.
• Ask the network administrator to verify the computer and network requirements as
specified in Getting Started.
Parallel port
❑ Is there space for both the Fiery X2 and the PC that will be connected to the Fiery X2?
❑ If system software installation is required and will be done over the parallel port:
• Can the parallel port on the PC be configured for ECP mode?
• Is the PC running Windows 95?
External SCSI device

❑ If system software installation is required and will be done using the SCSI interface port:
• Is an external CD-ROM drive available?
System contact person

Will the person responsible for the computers and the network be available at the time
set for installation? Get a name as a contact.
2-4
2
Checking the customer site
Setting customer expectations

If the site is ready, installation takes about one hour. The customer should be informed of
the following:
• Some nodes on the network may be unavailable for up to one hour.

• The copier may be unavailable for up to one hour.
• The network administrator needs to be available during the installation for network
connectivity.
Equipment downtime and impact on the network can be minimized if the network
administrator installs a network connector for the Fiery X2 and confirms network
functionality with the connector in place before the date scheduled for the Fiery X2
installation.
• The network administrator should have a networked computer available during the
installation. The appropriate software should already be installed. Documentation for
the networked computer and the network operating software should be available.
• The network administrator should install the user software shipped with the Fiery X2
onto networked PC and Mac OS computers that will print to the Fiery X2. User
documentation is provided with the Fiery X2.
N OTE : This guide covers Fiery X2 installation and service. It provides general information
on connecting the Fiery X2 to the customer’s network. Network Setup and configuration
information goes beyond the scope of this guide. For network Setup and configuration
information, the network administrator should refer to the Administrator Guide.
2-5
Unpacking the Fiery X2

The Fiery X2 is assembled and shipped from the factory in a box that includes
accessories, as shown in Figure 2-2 on page 2-7.
TO UNPACK THE F IERY X2
1. Open the box and remove any packing materials.

Save the original boxes and packing materials. If you need to transport the Fiery X2 at a
later date, the original box and packing material will ensure safe shipment.
2. Remove the contents from the top container. Inspect the contents for visible damage.
The contents should include the following items:
• Bags containing the power cable, parallel cable, and copier interface cable.
• Fiery X2 media package (includes a package of user documentation, the User Software
CD, and the System Software CD).
3. Give the media package to the customer or the network administrator.

Let the customer or network administrator know that in order to take full advantage of
the Fiery X2, user software must be installed on computers that will print to it.
4. Set aside the remaining components from the top container.
5. Remove the top container and any packing materials.

Note the orientation of the Fiery X2 inside the shipping container in case you need to
repack it later.
6. Carefully lift the Fiery X2 out of the box.

If you notice shipping damage to any Fiery X2 component, be sure to save the shipping
container in case the carrier needs to see it. Call the carrier immediately to report the
damage and file a claim, then call your authorized service/support center. Be ready to
furnish the serial number, printed on the bottom of the chassis.
2-6
2
Unpacking the Fiery X2
Power cable
Copier interface cable Parallel cable
Media
package
Fiery X2
F IGURE 2-2 Contents of the Fiery X2 shipping box
2-7
2
Preparing for Installation
Fiery X2 panels
Once you have unpacked the Fiery X2, you can familiarize yourself with the front and
back of the Fiery X2 before you install it.
Front Back
Activity light
Line selection
buttons
SCSI interface port
Display window
(not used)
Up and down button
Menu button
Parallel port
(not used)
Copier interface port
AUI port
RJ-45 port
Jewels
(not used)
Power connector
Power switch
F IGURE 2-3 Front and back panels
2-8
Chapter 3:
3 Preliminary checkout
This chapter includes the following information:

Connecting the • Connecting power and checking out the Fiery X2
Fiery X2 • Connecting the Fiery X2 to the copier
• Printing a Test Page
• Connecting to the network
• Connecting a PC to the parallel port
• Shutting down and restarting the Fiery X2
This chapter also includes information on Control Panel screens and icons.
Preliminary checkout
When you have just unpacked or serviced a Fiery X2, power it up before you connect it
to the copier and the network. Diagnostics are run automatically during startup; the
Fiery X2 is checked for internal problems.
TO CONNECT POWER AND START THE F IERY X2
1. Connect the recessed end of the Fiery X2 power cable to the power connector on the back
panel of the Fiery X2.
2. Make sure that the Fiery X2 power switch is in the Off position (press O), and plug the
other end of the power cable into a wall outlet.
Power switch
Power connector
F IGURE 3-1 Connecting the power cable
3. Power on the Fiery X2 using the power switch at the back (press |).
3-1
3
4.
Connecting the Fiery X2
To confirm that the unit is operating properly, allow the Fiery X2 Start-up diagnostics to
proceed without interruption while you watch the Control Panel. Do not press any
buttons on the Control Panel when the message appears: “For software update or setup,
press any key.”
The Control Panel first shows TESTING: with a graphic of a magnifying glass passing over
a printed circuit board. The Fiery X2 is performing its Start-up diagnostics.
If no errors occur during the Start-up diagnostics, the activity light on the Control Panel
remains green at the end of the tests.
If an error occurs during startup, the activity light flashes red and remains on at the end
of the tests. The Control Panel then displays the Test Failed screen. Pressing the Details
line selection button in the Test Failed screen gives you more information about the
failing test. See “The troubleshooting process” on page 5-1 and “Errors during Start-up
diagnostics” on page 5-9.
5. If the Select Language screen is displayed, select the language for the Control Panel.
The language screen is displayed the first time you start the Fiery X2 after unpacking it
and after installing system software.
To select a language different from the one initially highlighted on the Control Panel, use
the up and down buttons to scroll through the list and select OK when the desired
language is highlighted. After the Fiery X2 restarts, messages in the language you selected
will appear on the Control Panel.
6. If the Setup screen is displayed, select Server, Network, Printer, and then Exit Setup.
To exit Setup, you must first enter Server Setup, and Network Setup, Printer Setup, and
then save changes. To skip through the Setup options, press the menu button to access
the Save Changes screen and select Yes which configures each Setup with the default
configuration. At this stage the default settings are adequate although they may not be
optimal. After the Fiery X2 is connected to the network, the customer can reset options
according to the network and user environment. For more information, see the
Administrator Guide.
7. Allow the system to proceed to the Info screen to confirm that the Fiery X2 is operating
correctly.
Once the Fiery X2 shows the Info screen, you are ready to connect it to the copier and
the network. Setup options should be configured after making these connections.
3-2
3 Connecting to the copier
Connecting to the copier

After successfully starting the Fiery X2 by itself you are ready to connect the Fiery X2 to
the copier. The Fiery X2 communicates with the copier through the copier interface
cable.
TO CONNECT THE F IERY X2 TO THE COPIER
1. Power off the Fiery X2 and the copier.

Make sure the Info screen reads Idle. If the system had just finished processing, wait 5
seconds after the system reaches the idle state before you power off the unit.
2. Locate the copier interface cable. Connect one end of the cable to the Fiery X2 interface
port on the copier.
3. Connect the other end of the copier interface cable to the Fiery X2 copier interface port.
Connect to copier
interface port
Copier interface cable
F IGURE 3-2 Fiery X2 copier interface port connection
3-3
3 Connecting the Fiery X2
Verifying the connection

After you connect the Fiery X2 to the copier, print the Test Page and perform the
Test Scan/Print function to verify that the connection between the Fiery X2 and the
copier is good.
Printing the Fiery X2 Test Page

Before connecting the Fiery X2 to the network, print the Test Page to verify that it is
connected properly to the copier. The Test Page is a color PostScript file that resides on
the Fiery X2 hard disk drive.
TO PRINT THE T EST P AGE FROM THE C ONTROL P ANEL
1. Power on the copier and allow it to warm up.
2. Power on the Fiery X2 using the power switch on the back panel.
Messages will appear on the Control Panel as the Fiery X2 runs through its Start-up
diagnostics.
3. Before proceeding, make sure that the copier is not in use.
4. At the Idle screen, press the menu button (see “Using the Control Panel” on page 3-11).
The Functions menu displays the options shown below:
Print Pages Select

Suspend Printing
Resume Printing
Run Diagnostics
Functions
Use the up and down button

to scroll through these options
Reboot Server
Functions
5. Press the line selection button to the right of Print Pages and then select Test Page.
The Fiery X2 sends the Test Page to the copier and displays the RIP and Print status
screens so you can monitor the job.
6. Examine the quality of the Test Page from the copier.

The Test Page confirms that the Fiery X2 print engine is functional and that the
connection between the Fiery X2 and the copier is good. The next step is to check the
Fiery X2 Test Scan/Print function.
3-4
3 Verifying the connection
Checking scanning and printing

The Test Scan/Print diagnostic scans whatever is placed on the copier glass and prints it
to the copier. This test can be used to test the scanning capabilities of the Fiery X2. You
can compare the original with the output to make sure the connection between the
Fiery X2 and the copier is working properly.
TO RUN T EST S CAN /P RINT
1. Place the document that you want to scan on the copier glass.
2. At the Idle screen, press the menu button once to display the Functions menu.
3. Select Run Diagnostics from the Functions menu. The Diagnostics screen appears.
Print Pages
Suspend Printing
Resume Printing
Run Diagnostics Select
Functions

Reboot Server
Functions
4. At the Diagnostics screen, select Test Scan/Print.
Test Scan/Print Select

Video Diagnostics
Diagnostics
The message “Scanning from copier and printing...” is displayed.
5. When the Fiery X2 is finished printing, compare the output from the copier to
the original.
3-5
3Connecting the Fiery X2
Installing additional options

If the customer has purchased additional options, install those before connecting the
Fiery X2 to the network. For installation instructions, see the documentation included in
each option kit.
After installing options, print a Test Page to verify that the system is operating properly.
Checking the installation at each stage allows you to pinpoint the cause of problems
should they occur.
Connecting to the network

Ethernet support is built into the Fiery X2 motherboard providing connectivity to
Ethernet networks. Supported Ethernet cabling includes: thinnet for 10Base2, thicknet
for 10Base5, and unshielded twisted pair for 10BaseT or 100BaseT.
The motherboard in the Fiery X2 has two external Ethernet network ports: an AUI
(Attachment Unit Interface) port for a thin Ethernet cable (thinnet) or a thick Ethernet
cable (thicknet), as well as an RJ-45 port for twisted pair (see Figure 3-3). For network
configuration information, see the Administrator Guide.
N OTE : Only one Ethernet connection can be made to the Fiery X2 at a time.
AUI port for thinnet or thicknet
RJ-45 port for unshielded twisted pair
F IGURE 3-3 Fiery X2 Ethernet network ports
Token Ring compatibility is available with the optional Token Ring kit (see the
documentation included with that kit for more information).
3-6
TO
3 Connecting to the network
CONNECT A THINNET OR THICKNET CABLE TO THE F IERY X2

A thinnet (thin coaxial Ethernet cable or 10Base2) connection requires an external
Ethernet transceiver (not provided) attached directly to the AUI port on the back of the
Fiery X2.
A thicknet (thick coaxial Ethernet cable or 10Base5) connection requires an external

transceiver (not provided) with an AUI drop cable connected to the AUI port on the
back of the Fiery X2.
1. Power off the Fiery X2 before connecting it to any network device.

Make sure that the Info screen reads Idle. If the system has just finished processing, wait
5 seconds after the system reaches the idle state before you power off the unit.
2. With the AUI slide latch in the open position, connect the network cable to the AUI port
on the back of the Fiery X2. Slide the latch to lock the connector in place.
• To connect a 10Base2 thinnet cable to the Fiery X2, an Ethernet transceiver must be
installed on the Fiery X2 AUI port. The thinnet cable then connects to the BNC
connector on the Ethernet transceiver.
If the transceiver has an SQE switch, make sure the switch is set to OFF.
• To connect a 10Base5 thicknet cable to the Fiery X2, connect the AUI drop cable
directly to the AUI port on the back of the Fiery X2.
3. Configure Setup options.

It is the network administrator’s responsibility to configure Setup according to the
network and user environment. Default settings in Setup are adequate although they may
not be optimal for the user’s environment. Refer the network administrator to the
Administrator Guide for Setup information.
4. After configuring Setup options, verify the network connection.

Once the network connection has been made and the Fiery X2 has the correct Setup
configuration and has reached the idle state, the Fiery X2 should be available on the
network.
The network administrator should perform any additional network Setup, verify the
network connection, verify that the Fiery X2 appears in the list of printers, and print a
few test documents from a networked computer that will use the Fiery X2. (See the
Administrator Guide for more information.)
3-7
TO
3 Connecting the Fiery X2
CONNECT A TWISTED PAIR CABLE TO THE F IERY X2
1. Power off the Fiery X2 before connecting it to any network device.

2. Connect the network cable to the RJ-45 port on the back of the Fiery X2.
A Category 5 unshielded twisted pair (UTP) network cable must be used for 100BaseT.

4. After configuring Setup options, verify the network connection.

Once the network connection has been made and the Fiery X2 has the correct Setup
configuration, the Fiery X2 should be available on the network.
The network administrator should perform any additional network setup, verify the
network connection, verify that the Fiery X2 appears in the list of printers, and print a
few test documents from a networked computer that will use the Fiery X2. See the
Administrator Guide for more information.
3-8
3 Connecting a PC to the parallel port
Connecting a PC to the parallel port

The IEEE 1284-C parallel port on the back of the Fiery X2 provides a high-speed
interface for connecting directly to the parallel port of a stand-alone or networked PC
through a parallel cable. The parallel cable used to connect these devices is included in
the Fiery X2 shipping box.
TO CONNECT THE F IERY X2 TO A PC
1. Power off the Fiery X2 and the PC.

2. Connect the parallel cable to the parallel port on the back panel of the Fiery X2.
Parallel port
F IGURE 3-4 Fiery X2 parallel port
3-9
3
3.
Connect the other end of the parallel cable to the parallel port of the PC.
If there is more than one parallel port on the back of the PC, ask the network
administrator to indicate the preferred parallel port to use for the Fiery X2.
N OTE : If the PC will be used for installing system software, make sure it meets the
requirements specified in “Fiery X2 system software” on page 4-43.
4. Power on the PC and the Fiery X2.

6. After Setup options are configured, verify the parallel port connection.
Once the parallel port connection has been made and the Fiery X2 has the correct Setup
configuration and has reached the idle state, the network administrator should print a
few test documents from the PC connected to the Fiery X2. See the Administrator Guide
for more information.
3-10
3 Using the Control Panel
Using the Control Panel

This section describes the Control Panel on the front of the Fiery X2. Once you install
the Fiery X2 and verify that it starts up correctly, you can use the Control Panel to access
and monitor different functions of the Fiery X2.
The current status of the Fiery X2 and Setup information are displayed in the Fiery X2
display window. Fiery X2 activity can be monitored in the display window and functions
of the Fiery X2 (such as printing a Test Page and installing or updating system software)
can be controlled locally using the buttons on the Control Panel.
Activity light
Display window Line selection buttons
Up and down button
Menu button
F IGURE 3-5 Control Panel
3-11
3
Activity light
The activity light indicates the current Fiery X2 activity. If the light is:
Solid red The Fiery X2 has just been powered on and is about to begin
Start-up diagnostics, or there is an error that prevents the
Fiery X2 from processing or printing.
Flashing red There is an error causing printing to be disabled, but the
Fiery X2 is still processing. When the error is cleared, the
light changes to green.
Solid green The Fiery X2 is idle.
Flashing green The Fiery X2 is performing Start-up diagnostics, processing
or printing a job, or communicating with a remote
computer—for example, through Fiery Spooler.
No light The Fiery X2 may be powered off or in Diagnostic Sets
mode.
Buttons
Line selection There are four line selection buttons on the right side of the
buttons Control Panel. Use these buttons to select the command
displayed on the corresponding line of the display window.
A special character pointing to a line selection button
▼
appears in the display window next to each command.
Up and down Use this button to scroll to different screens in multi-screen
button lists, to select Setup options from a list, and to select
alphanumeric characters.
Menu button Press this button to view other display screens. There are
several different display screens, showing different types of
information about the Fiery X2.
3-12
3
Control panel screens and icons

When the Fiery X2 is in Print mode, pressing the menu button cycles among four
screens: three status screens (Info, RIP, and Print) and the Functions menu
(see Figure 3-6). When the Fiery X2 is idle, pressing the menu button cycles between the
Info screen and the Functions menu.
The bottom line of the screen displays the name of the current screen with the icon for
that screen highlighted. Icons for other active screens are also displayed but are not
highlighted.
The Fiery X2 screens display the following information:
Cancel Job >

Server Name Jane D.
Idle Copies: 1/100
1047MB X.0 Print
Info
Cancel Job >

Job name
doc.eps
Print Pages User D.
Jack name
Suspend Printing Processed: bytes
Busy #####K
Resume Printing RIP
Run Diagnostics
Functions
F IGURE 3-6 Control Panel screens during printing
If an error occurs, the Alert screen is displayed with a message describing the error.
Load LTR paper in

tray
Alert
3-13
3
The display window screens and icons are:

Icon Window screen Description
Alert Status If there is a problem during printing or processing, the
Alert Status screen is activated, displaying an error message.
For information on error messages, see the User Guide.
Info Status The Info Status screen displays information about the
Fiery X2 configuration and current activity. This screen is
always available, and it appears in the display window when
no other screen is selected. It displays the following
information:
Server Name—The name entered for the Fiery X2 during
Setup.
Status—The current status of the Fiery X2. The Fiery X2
status can be: Idle, Initializing, Busy, Processing, or
Printing.
Number of MB—The space in megabytes available on the
Fiery X2 hard disk.
Version—The system software version running on the
Fiery X2.
Print Status When the Fiery X2 is printing, the Print Status screen is
activated. This screen displays the following:
Cancel Job—Press the top line selection button to cancel
the job currently printing.
User name—The name of the user who sent the job that is
currently being printed.
Copies/Total—The number of copies of the current job
that have been printed so far, and the total number of
copies of this job that were requested.
3-14
3
Icon Window screen Description

RIP Status When the Fiery X2 is processing a job, the RIP Status
screen is activated. This screen displays the following:
Cancel Job—Press the top line selection button to cancel
the job currently processing. The Fiery X2 cancels the job
before printing begins.
Document name—The name of the document currently
processing.
User name—The name of the user who sent the job that is
currently being processed.
Kilobytes—The amount in kilobytes of the job that has
been processed so far.
Functions menu The Functions menu is always available, but it appears in

the display window only when the user has pressed the
Menu button to select it (the icon is a finger pointing down
to press a button). If necessary, use the up and down button
to scroll through the list of menu commands. Press the line
selection button to the right of a command to select it.
Network icon The Network icon appears in the lower left corner of the
display window when the Fiery X2 is communicating over
the network. The Network icon does not correspond to a
screen, and it can appear while any screen is displayed.
3-15
3
Functions menu
The Functions menu allows you to perform a variety of administrative functions that do
not affect print jobs of other users. To choose an option, use the up and down button to
scroll through the list, then press the line selection button next to the option you want to
select.
The following options are available from the Functions menu:

Print Pages—Enables the user to print special pages from the Fiery X2. The
following pages can be printed from the submenu:
• Test Page Prints a Fiery X2 Test Page to confirm that the Fiery X2
is properly connected to the copier and provides color
and grayscale samples to troubleshoot problems with the
copier or the Fiery X2. The following information also
displays: Fiery X2 server name (defined in Setup),
printer model, calibration information, date and time
printed, default simulation, RGB source, rendering
style, color mode, and compression information
(see “Printing the Fiery X2 Test Page” on page 3-4).
• Configuration Prints the Configuration page, which gives the current
server and device configuration. This page lists general
information about the hardware and software
configuration of the Fiery X2, the current settings for all
Setup options, and the Ethernet address (if applicable)
of the Fiery X2.
• Job Log Prints the log of the last 55 jobs. For more information
on the fields in the Job Log and on printing it in other
forms, see the User Guide.
• Control Panel Map Prints an overview of the screens you can access from
the Control Panel. For information about using these
screens to set up the Fiery X2, see the Administrator
Guide.
• Color Charts Prints samples of the RGB, CMY, and Pantone colors
available from the Fiery X2.
• Font List Prints a list of all the fonts resident on the Fiery X2
HDD.
Suspend Printing—Disconnects the Fiery X2 from the copier to interrupt the
current print job so that you can use the copier to make copies. After you make the
copies, select Resume Printing and the copier resumes processing and printing jobs.
Resume Printing—Connects the copier to the Fiery X2 to resume printing after
interrupting the print job to make copies (used with Suspend Printing)
3-16
3 Shutting down and restarting the Fiery X2
Run Diagnostics—When you select this option, you can choose from one of the
following:
• Test Scan/Print Scans whatever is on the copier glass and prints out the
image on letter size paper (see “Checking scanning and
printing” on page 5-28).
• Video Diagnostics Runs diagnostics on the video interface board assembly
(see “Video interface board diagnostics” on page 5-24).
Reboot Server—Shuts down all Fiery X2 activity properly and then restarts.
Shutting down and restarting the Fiery X2

The Fiery X2 will generally be left on all the time at the customer site. Remember that
when the Fiery X2 is powered off, network access to the copier is interrupted. Always
obtain permission from the network administrator to take the Fiery X2 off the network.
You should power off the Fiery X2 when you need to service it or the copier, and before
you remove or attach any cables to the Fiery X2. Power off the Fiery X2 when changing
the copier’s toner in order to prevent the fan from drawing toner into the Fiery X2.
TO SHUT DOWN THE F IERY X2
1. Make sure that the Fiery X2 Info screen reads Idle.

When Printing or Ripping appears on the Control Panel, the Fiery X2 is currently
processing. Idle appears in the Info screen when the Fiery X2 has finished processing.
2. Power off the Fiery X2 using the power switch on the back panel.
If the system has just finished processing, wait 5 seconds after the system reaches Idle
before you power off the unit.
TO RESTART THE F IERY X2
1. If the Fiery X2 is already on, ensure that it is not receiving, processing, or printing a
document.
When Printing or Ripping appears on the Fiery X2 Control Panel, the Fiery X2 is
currently processing a print job. Wait until the job is complete and Idle appears in the
Info screen.
2. Press the menu button once, then select Reboot Server from the Functions menu.
Otherwise, power on the Fiery X2 using the power switch on the back panel.
3-17
Chapter 4:
4
Overview
Generally, the Fiery X2 requires no regular service or maintenance. Use the procedures
in this chapter to inspect, remove, reseat, and replace major hardware components and
Service
install system software.
Procedures
Overview
This chapter includes information on servicing the following components:
• Cable connections
• Circuit boards
• Replaceable parts on the motherboard (DIMMs, battery)
• Fans
• Power switch
• Power supply
• Hard disk drive (HDD)
• Front panel components
See Figure 4-1 on page 4-2 for an overview of components. Replacement parts are
available from your authorized service representative.
Inside the chassis, the power supply is not encased. Before you service the Fiery X2,
power it off completely and unplug the AC power cable from the back. When
performing the service procedures described in this chapter, follow all precautions listed
in “Precautions” on page xii.
N OTE : The tools required to service the Fiery X2 are listed in “Tools you will need” on
page xiv.
System software service

Fiery X2 system software is installed on the HDD at the factory. Use the system software
service kit to reinstall system software when you:
• Replace the HDD

• Replace the motherboard
• Upgrade to a more recent version of the system software
For information on installing system software, see “Fiery X2 system software” on

page 4-43.
4-1
4 Service Procedures
4
3
2
14
1 13
10
17
16
15 18
11
7
19
5
21
6
8 12 20
22
Key
1. Chassis cover 12. Bottom EMI shield
2. HDD carrier 13. Exhaust fan and power switch assembly
3. Hard disk drive (HDD) 14. Fan cables
4. HDD cable 15. AC power cable
5. Personality card 16. Ground cables
6. Video interface board 17. Power supply
7. Motherboard 18. Power supply cable
8. DIMMs 19. UIB enclosure
9. Center frame 20. UIB cable
10. Top EMI shield 21. UIB (user interface board)
11. Main EMI shield 22. Front panel
F IGURE 4-1 Fiery X2 exploded view
4-2
4 Accessing internal components
Accessing internal components

Always use the following procedures when opening the Fiery X2 chassis.
TO SHUT DOWN THE F IERY X2
1. Make sure that the Fiery X2 Info screen reads Idle.

When Printing or Ripping appears on the Fiery X2 Control Panel, the Fiery X2 is
currently processing. Idle appears in the Info screen when the Fiery X2 has finished
processing.
2. Power off the Fiery X2 using the power switch on the back panel.
If the system has just finished processing, wait 5 seconds after the system reaches the idle
state before you power it off.
N OTE : Always obtain permission from the network administrator to take the Fiery X2 off
the network.
4-3
TO OPEN THE F IERY X2
1. Make sure you have shut down the Fiery X2 and removed all the cables from the back.
2. Remove the three screws on the back of the Fiery X2 that secure the center frame
(with motherboard and devices attached) to the chassis cover.
F IGURE 4-2 Opening the Fiery X2
4-4
4
3.
Accessing internal components
Place the Fiery X2 face up, resting the back panel on protective foam as shown in
Figure 4-3.
4. Squeeze the sides near the bottom to release the chassis cover from the front panel tabs
as shown in Figure 4-3 (for tab locations, see Figure 4-7 on page 4-8).
5. Grasp the front panel and pull it out of the chassis cover.
The front panel, the motherboard, and all devices are still attached to the center frame.
Front panel attached to center frame
Motherboard attached to center frame
Squeeze here and on the opposite side
Chassis cover
F IGURE 4-3 Removing the chassis cover
6. Place the front panel face down on protective foam and set aside the chassis cover.
Most components on the center frame of the Fiery X2 are now directly accessible
(see Figure 4-4 on page 4-6 and Figure 4-5 on page 4-6).
Remember to attach an ESD wrist strap before handling internal parts.
4-5
4
Service Procedures
Port bracket Center frame
Mounting screws (3)
Motherboard
Center frame hooks (3)

Main EMI shield
F IGURE 4-4 Center frame, motherboard side
Center frame
Exhaust fan
Power switch
HDD
Power supply
Main EMI shield
F IGURE 4-5 Center frame, devices side
Inside the chassis, the power supply is not encased. Before you service the Fiery X2, be
sure to power it off and unplug the power cable from the back panel.
4-6
4 Accessing internal components
Accessing front panel components

To provide stability and easy access to components mounted on the center frame,
removing the front panel is recommended so that the center frame can stand on its main
EMI shield. It is not required to remove the front panel from the center frame except to
gain access to front panel components and to replace the power supply. The following
procedure describes how to remove the front panel.
TO REMOVE THE FRONT PANEL
1. Power off and open the Fiery X2 as described on page 4-4.
2. Remove the four screws that secure the center frame to the front panel.
At this point, the UIB cable attached to the motherboard keeps the front panel from
being completely removed.
UIB cable
Motherboard
Center frame
UIB cable slot
Front panel
F IGURE 4-6 Removing the front panel
3. Remove the UIB cable from motherboard connector J4.
4. Lift off the center frame and place it face down on the main EMI shield.
5. Set the front panel face down on protective foam with the UIB enclosure in place.
If the front panel is not placed face down, the UIB enclosure can fall away from it.
4-7
TO REPLACE THE FRONT PANEL
1. Make sure all front panel components are installed properly and that the UIB cable is
firmly attached to the UIB cable connector.
For information on installing front panel components, see “To replace the UIB” on
page 4-16.
2. Place the front panel face down on protective foam.
3. Place the center frame on top of the front panel. Thread the UIB cable through the UIB
cable slot in the main EMI shield and center frame.
4. Align the center frame with the four standoffs inside the front panel.
UIB cable
Tabs
F IGURE 4-7 Inside front panel
5. Attach the center frame to the front panel with four screws.
6. Firmly attach the UIB cable to motherboard connector J4.

This connector is keyed for proper insertion.
7. If no other service is required, reassemble the Fiery X2 and verify its functionality as
described on page 4-12.
4-8
4 Checking internal connections
Checking internal connections

The most common causes of hardware problems are faulty or loose connections. For
example, a blank display screen on the Control Panel may be due to a disconnected UIB
cable. Before you conclude that any board or component has failed, first remove, inspect,
and reseat all appropriate connections, and then verify that the problem still occurs. See
Figure 4-8 on page 4-10 for an overview of internal cable connections.
Before you touch any parts inside the Fiery X2 chassis, attach an ESD wrist grounding
strap. Touch the metal back panel of the Fiery X2 to discharge static electricity.
TO CHECK BOARD AND CABLE CONNECTIONS
2. Inspect ribbon cables to make sure they are intact. Check the contact point between the
cable and the connector to ensure that they have not separated.
Ribbon cables in the Fiery X2 include the HDD cable and the UIB cable.
3. Make sure that cables are well seated on their connectors (see Figure 4-8 on page 4-10).
Connectors on the Fiery X2 are keyed to fit only when cables are properly oriented.
4. After tightening connections, if one or more components are still not getting power,
see “Power supply cable voltages” on page 4-36.
4-9
Exhaust fan
1a
2
HDD
1b
Motherboard UIB
CPU fan
Chassis ground pin
Power switch
5b
3
6
4a
5a
4b
Power supply
Cable key From To

1. Fan cables Exhaust fan a. Fan connector on motherboard (J18)
CPU fan b. Fan connector on motherboard (J28)
2. HDD cable Hard disk drive (HDD) HDD connector on motherboard (J3)
3. UIB cable User interface board (UIB) cable connector UIB connector on motherboard (J4)
4. Power supply cable Power supply (6-pin connector) a. Power connector on HDD (4-pin connector)
b. Power connector on motherboard (J16)
5. Ground cables Chassis ground pin a. Power supply ground pin
b. Power switch (pin E)
6. AC power cable Power supply (2-pin AC power connector) Connector pins N and P on the power switch
F IGURE 4-8 Internal cable connections
4-10
4 Checking internal connections
TO CHECK MOTHERBOARD DIMM CONNECTIONS
Each installed DIMM (dual in-line memory module) is held in place by levers at each
end of its socket on the motherboard. The motherboard is originally configured with one
32MB DIMM in socket J17and one 128MB DIMM in socket J26. For more
information, see “DIMMs” on page 4-25.
1. Check that each installed DIMM is locked in its socket. If a DIMM has come loose, release
and reseat it.
DIMMs fit into the sockets only one way. A DIMM is fully seated in its socket when the
levers close securely around the ends. Avoid flexing the motherboard while you insert the
DIMM in its socket.
2. To release a DIMM, push outward on the levers on each side of the DIMM using a
flat-blade screwdriver (see Figure 4-9).
DIMM Lever
Lever
Socket notches
F IGURE 4-9 Releasing a DIMM
3. Slide the DIMM straight out of the socket.
4. To install a DIMM, slide it straight into the socket and close the levers on each side to
lock it into place.
4-11
Restoring functionality after service
TO REASSEMBLE THE F IERY X2
1. Reseat all devices, boards, cables, connectors, and other parts loosened or removed
during inspection or service.
2. Place the chassis cover on its back, so that it is open at the top.
3. If not already done, replace the front panel as described on page 4-8.
4. Hold the front panel/center frame assembly above the open chassis cover and then lower
it gently into the chassis cover (see Figure 4-10).
Fold in the fan cables, AC power cable, and HDD cable, if necessary, to avoid interfering
with the closure and fraying the cables.
Front panel/center frame assembly
Chassis cover
F IGURE 4-10 Reassembling the Fiery X2
5. Make sure the edges are tight between the front panel and the chassis cover and then
snap them together.
The two tabs near the bottom of the inside front panel snap into the chassis cover. Push
the chassis cover and the front panel together to achieve a snug fit. See Figure 4-7 on
page 4-8 for tab locations.
4-12
4
6.
Checking internal connections
Place the Fiery X2 in its standard operating position. Secure the chassis cover to the
center frame with the three screws previously removed (see Figure 4-2 on page 4-4).
N OTE : Do not leave the chassis cover off after servicing. An air flow channel is created by
the chassis cover and the fans. Leaving the chassis cover off could reduce the operational
life expectancy of internal Fiery X2 components.
7. Verify Fiery X2 operation as outlined below.

Note that the Fiery X2 must be powered off before any cables are attached to the back
panel.
Power on the Fiery X2 alone to

check startup (see page 3-1).
Connect the Fiery X2 to the copier

(see page 3-3).
Print the Fiery X2

Test Page (see page 3-4).
Connect the Fiery X2 to the network

and/or to a PC
(see page 3-6, page 3-9, and the
Administrator Guide).
Check the Setup options

(see the Administrator Guide).
F IGURE 4-11 Fiery X2 connection verification steps
4-13
4
Service Procedures
Removing and replacing circuit boards

This section describes the procedure for removing and replacing the following boards:
• User interface board (UIB)

• Video interface board assembly
• Motherboard
For information on installing option boards, such as the Token Ring board, see the
separate installation instructions provided with that board.
User interface board

The UIB installed in the front panel of the Fiery X2 (see Figure 4-12) provides the
interface between the Fiery X2 and the user. The front of the user interface board
contains circuitry for the following:
• Activity lights (1 green and 1 red LED)

• Display window (LCD)
• Four line selection buttons
• Up and down button
• Menu button
The UIB cable connects to the cable connector on the back of the UIB and to the
motherboard (connector J4).
Activity lights (LEDs)
Line selection
button pads
Display window
Up and down
UIB cable connector
button pads
(UIB cable connects
to motherboard)
Menu button pad
Back Front
F IGURE 4-12 User interface board layout
4-14
4 Removing and replacing circuit boards
TO REMOVE THE UIB
2. Remove the front panel as described on page 4-7.
3. Carefully lift off the UIB enclosure. Thread the UIB cable back through the UIB cable
slot. Set aside the UIB enclosure.
If any pieces of loose metal shielding fall off, press them back into place.
UIB enclosure
UIB cable slot
UIB
UIB cable connector

(cable not shown)
Front panel
F IGURE 4-13 Removing the UIB
4. Disconnect the UIB cable from the cable connector on the back of the UIB
(see Figure 4-12 on page 4-14).
5. Remove the four screws that secure the UIB to the inside front panel (see Figure 4-13).
Lift the UIB out of the front panel.
Set aside the screws for reassembly and place the UIB in an antistatic bag.
4-15
TO REPLACE THE UIB
1. Place the UIB inside the front panel.

Make sure the buttons in the front panel stay in place. Also, make sure no dust or marks
are on the display window glass of the UIB. See “Precautions” on page xii.
2. Secure the UIB to the inside front panel with the four screws previously removed from
the UIB.
3. Attach the UIB cable to the keyed connector on the UIB, making sure to lock it in place
using the levers (see Figure 4-14).
Lever
Lever
F IGURE 4-14 UIB cable connector
4. Position the UIB enclosure above the front panel and thread the UIB cable through the
UIB cable slot.
5. Install the UIB enclosure.

When properly aligned, the eight notches on the UIB enclosure fit over the eight guides
molded along the inside edge of the front panel.
Tuck in all the loose metal shielding along the edges of the UIB enclosure. Make sure the
top and bottom lip of the UIB enclosure rest on the molding.
6. Attach the UIB cable to motherboard connector J4.
7. Reassemble the Fiery X2 and verify its functionality as described on page 4-12.
4-16
Video interface board assembly

The video interface board assembly is made up of the following circuit boards:
• Video interface board

The video interface board in the Fiery X2 provides the interface between the Fiery X2
and the personality card. The video interface board attaches to motherboard connector
J24. Two connectors, J1 and J3, on the top of the video interface board are used to
connect the personality card.
• Personality card
The personality card provides the interface between the Fiery X2 and the copier. It is
also responsible for decompressing the document data as it is sent from the Fiery X2 to
the copier.
The copier interface port on one edge of the personality card connects to the copier
interface cable that plugs into the copier.
Copier interface port on personality card
Port bracket
Connector J24
Personality card
Video
interface board
F IGURE 4-15 Video interface board assembly installed on the motherboard
4-17
The video interface board and personality card are held together by four standoffs and
should not be separated. If you need to replace either board, the entire video interface
board assembly must be replaced. For more information about removing the video
interface board, see “To remove the video interface board assembly” below.
Personality card
Copier interface port Video interface board
To connector J24 on
the motherboard
F IGURE 4-16 Video interface board assembly layout
TO REMOVE THE VIDEO INTERFACE BOARD ASSEMBLY
2. For stability during service, remove the front panel as described on page 4-7.
4-18
4
3.
Removing and replacing circuit boards
Remove the screws that hold the ports to the port bracket (see Figure 4-17). Set the
screws aside for reassembly.
Port bracket
F IGURE 4-17 Removing the port bracket
4. Remove the port bracket.

The bracket that connects to the personality card should remain inside the port bracket.
If this bracket is inadvertently removed, replace it before you reassemble the Fiery X2.
5. Remove the video interface board assembly from motherboard connector J24.
Grasp the board at the sides. Gently pull the board straight up, until it releases from the
connector. Make sure not to pull the personality card away from the video interface
board.
6. Place the video interface board assembly in an antistatic bag.
4-19
TO REPLACE THE VIDEO INTERFACE BOARD ASSEMBLY
1. Insert the video interface board assembly into motherboard connector J24. Check the
video interface board assembly to make sure the video interface board and personality
card are correctly attached by the standoffs.
The snap-lock end of the standoffs should extend through the top of the personality card
and should be slightly bent to one side when the two boards are correctly attached.
2. Replace the port bracket using the screws previously removed as shown in Figure 4-18.
Port bracket
F IGURE 4-18 Replacing the port bracket
3. Replace the front panel as described on page 4-8.
4-20
Motherboard
The custom Fiery X2 motherboard has a 200MHz CPU and a minimum of 160MB of
memory. It processes image data, controls hard disk drive functions, controls the image
data transferred to and from the video interface board, and handles communication
between the Fiery X2 and external devices. This section includes instructions for
replacing the motherboard and also for replacing the motherboard battery and DIMMs.
16 17
Key
1. SCSI interface port (J27)
15
2. Not used
3. Parallel port (J2) MS
13
4. Not used 1
5. AUI port (J11) 14
6. RJ-45 port (J6)
7. Not used (J7)
8. DIMM sockets
(J17, J26, J9, and J10) 2
9. Video interface board connector (J24)
10. Power supply cable connector (J16) 12
11. Option board connector (J1)
12. 200MHz CPU, heatsink, and CPU fan 3 11
(U21)
13. Battery (BT1)
14. UIB cable connector (J4)
15. HDD cable connector (J3)
16. Exhaust fan cable connector
(J18)
4
17. CPU fan cable connector (J28)
MS-Mounting screws (3) MS
10
8
7 MS
F IGURE 4-19 Diagram of the Fiery X2 motherboard
4-21
4
Service Procedures
Removing the Fiery X2 motherboard

The motherboard attaches to the Fiery X2 center frame. Before you remove the
motherboard, you must remove:
• All cables attached to the motherboard

• Video interface board assembly
• Option board, if present
• 3 mounting screws
Port bracket Center frame
Mounting screws (3)
Option board
connector
Video interface board
connector (board not shown)
Exhaust fan cable
HDD cable
Center frame hooks (3)

Main EMI shield
Power supply cable UIB cable

(to motherboard)
F IGURE 4-20 Replacing the motherboard
4-22
TO REMOVE THE MOTHERBOARD
1. Print the Configuration page from the Functions menu.

If you are replacing the motherboard, you will need to reinstall system software after the
new motherboard is installed. Setup settings are reset to the default configuration when
you reinstall system software. The Configuration page gives you current Setup
information.
2. Print the Font List from the Functions menu.

The Font List details what fonts are installed on the Fiery X2. Along with the fonts that
are provided on the System Software CD, the customer may have installed additional
fonts that will be deleted when you replace the motherboard.
4. For stability during service, remove the front panel as described on page 4-7.
5. Remove the power supply cable from motherboard connector J16.
6. Remove the exhaust fan cable from motherboard connector J18.

The CPU fan cable should remain attached to motherboard connector J28.
7. Make sure the UIB cable is removed from motherboard connector J4.
8. Remove the HDD cable from motherboard connector J3.

Using a ribbon cable connector extractor is recommended.
9. If an option board is installed in motherboard connector J1, remove it.
10. Remove the port bracket, then the video interface board assembly from motherboard
connector J24 (see “To remove the video interface board assembly” on page 4-18).
11. Remove the three mounting screws that attach the motherboard to the center frame.
These screws are located near the port bracket (see Figure 4-20 on page 4-22).
12. Gently lift the motherboard away from the three center frame hooks.
The three center frame hooks hold the motherboard in place. Place the motherboard on a
antistatic mat or in an antistatic bag.
4-23
TO REPLACE THE MOTHERBOARD
1. Position the center frame so it rests on the main EMI shield.
2. Place the motherboard into the center frame behind the three center frame hooks,
making sure that the motherboard is in the correct position.
3. Secure the motherboard to the center frame with three mounting screws
(see Figure 4-20 on page 4-22).
4. Connect the power supply cable to motherboard connector J16.
5. Reseat any option board removed from motherboard connector J1.
6. Reseat the video interface board assembly on motherboard connector J24 and reattach
the port bracket (see “To replace the video interface board assembly” on page 4-20).
7. Attach the exhaust fan cable to motherboard connector J18.

The CPU fan cable should still be attached to connector J28.
8. Attach the UIB cable to motherboard connector J4.
9. Attach the HDD cable to motherboard connector J3.
10. Reattach the front panel as described page 4-8.
12. If you installed a new motherboard, reinstall system software (see “Fiery X2 system
software” on page 4-43).
4-24
Replacing parts on the motherboard

This section describes how to remove and install the following parts on the motherboard:
• DIMMs
• Battery
Before performing any of the following procedures, you much first power off and open
the Fiery X2 as described on page 4-4.
DIMMs
Each DIMM (dual in-line memory module) is held in place by levers at each end of its
socket on the motherboard. The four DIMM sockets on the motherboard may be used
interchangeably. The Fiery X2 is originally configured for a minimum of 160MB, with a
128MB DIMM installed in bank J26 and a 32MB DIMM installed in bank J17.
J26 (128MB DIMM installed) J10

J17 (32MB DIMM installed) J9
F IGURE 4-21 DIMMs installed on the motherboard
4-25
Chapter 5:
5 The troubleshooting process
This chapter identifies the source of common problems that may occur with the Fiery X2
and suggests ways of correcting them.
Troubleshooting
Procedures
The troubleshooting process
The troubleshooting process is designed to eliminate the most obvious causes of failure
before progressing to more complex solutions. “Where problems occur” on page 5-3
gives an overview of the Fiery X2 system and indicates areas most likely to require
troubleshooting.
• Problems with initial installation

If the Fiery X2 fails to complete its initial startup and doesn’t reach the Idle (ready to
print) screen, the most likely cause is a loose cable or board connection. See “Accessing
internal components” on page 4-3 for instructions on opening the Fiery X2, and
“Checking internal connections” on page 4-9 for descriptions of Fiery X2 parts and
connections.
If a loose part or cable is not the cause of the problem, see “Checking the Fiery X2 as a
stand-alone unit” on page 5-9, and “Checking the entire Fiery X2 system” on
page 5-26.
• Try a phone check before you go to the customer site

“Before you go to the customer site” on page 5-5 suggests areas you should check out
before making a service call to the customer site. With a phone call you can find out if
the problem is a simple operating failure or a failure caused by a network or
configuration change. You can ask the customer to check for loose cables on the back
of the Fiery X2 and loose connections at a power strip or outlet.
• Check for obvious causes of problems

“Preliminary on-site checkout” on page 5-6 takes you through the initial checkout you
should make when you arrive at the customer site. You should check the Fiery X2
internally and externally for the most common problems such as loose cables,
connectors, and boards.
5-1
5
Troubleshooting Procedures
• Check the Fiery X2 as a stand-alone unit

“Checking the Fiery X2 as a stand-alone unit” on page 5-9 describes the checks you
should perform on the Fiery X2 if the initial checks fail to identify the cause of a
problem. With the Fiery X2 disconnected from the copier and the network, test the
Fiery X2 as a stand-alone unit.
This section describes possible startup errors and explains how to run and interpret
Fiery X2 diagnostics.
• Check the entire Fiery X2 system

“Checking the copier interface” on page 5-26 explains how to print the Test Page from
the Fiery X2. “Checking network connections” on page 5-29 includes guidelines for
checking the network connections between the Fiery X2 and the computers or
workstation to which it is connected, and also provides information on several printing
problems.
5-2
5
Where problems occur
Where problems occur

The Fiery X2 is a server for one copier, and it is generally part of a configuration such as
the one shown below and in Figure 5-2 on page 5-4. Problems may occur in one of three
areas:
• Inside the Fiery X2

• In the interface between the Fiery X2 and the copier
• In the interface between the Fiery X2 and the network or PC to which it is connected
Networked
computers
• •
Copier •
Fiery X2
PC
F IGURE 5-1 Troubleshooting the system
This chapter does not attempt to provide troubleshooting information for attached PCs
or Mac OS computers, for copiers, or for extensive networks. You should refer problems
in these areas to the appropriate service department and network administrator.
5-3
5 Troubleshooting Procedures
External devices Fiery X2 Copier
Motherboard
Network RipChip
Networked interface
computers
Parallel
PC interface Flash
Memory &
SCSI Interpreter CPU Scan/Print
External SCSI interface
devices Video interface Copier
board assembly
RTC/
HDD PCI-ISA Super I/O
controller
UIB User interface

Battery board
interface
+5/±12VDC
Power supply PCI Bus
AC power 100-240V AC
F IGURE 5-2 Functional diagram of typical Fiery X2 configuration
5-4
5 Before you go to the customer site
Before you go to the customer site

Before you make a service call to a customer site, talk to the customer on the phone and
check out the following items:
1. Does the copier work when it is not connected to the Fiery X2?
If the copier works but the user cannot print the Fiery X2 Test Page, have the customer
check the Control Panel on the Fiery X2 for an error message.
If the Fiery X2 Control Panel reports an error, the customer can check the copier
interface cable connection between the Fiery X2 and the copier.
2. Is the failure caused by a simple operating problem?
• Is there a printing problem?

• Does the Fiery X2 Test Page fail to print?
• Does the Fiery X2 fail to respond to a print command?
• Does printing seem to take a long time?
• Is print quality poor?
• Does the Fiery X2 fail to appear in the list of printers?
• Has the customer noted any error messages on the Fiery X2 or the copier screen?
If the answer to any of these questions is yes, refer the customer to the User Guide. If the
customer has followed the corrective actions in the User Guide and has failed to solve the
problem, be prepared to make a service call. Keep a log of the failures and messages the
customer has observed.
3. Has the customer made any network changes?

If so, request that the customer’s network administrator verify the Fiery X2 network
requirements. See “Checking network connections” on page 5-29.
4. Has the customer added or removed any equipment that might impact the operation of
the Fiery X2?
If so, obtain a list of the modifications. This should direct you toward possible problem
areas. For example, if the HDD has been replaced, system software may need to be
reinstalled.
5. Is the user having printing problems with a particular image file?

If there are problems with files from particular applications, the user may be more
successful using different print settings. See the User Guide for more information.
If your preliminary phone call fails to clear up the problem, proceed to the second phase,
the preliminary on-site checkout.
5-5
Preliminary on-site checkout

Perform a preliminary on-site checkout to eliminate obvious problems such as loose or
missing cables and connectors, or loosely seated printed circuit boards.
Checking interface cables

Before you open the Fiery X2 to check internal components:
• Verify that the copier interface cable is plugged into the copier interface port and
connected to the copier (see “Connecting to the copier” on page 3-3).
• If a PC is connected, check that the parallel cable is connected to the PC and the
Fiery X2 parallel port (see “Connecting a PC to the parallel port” on page 3-9).
• Check that the network cable is plugged into the proper port on the back panel
(see “Connecting to the network” on page 3-6).
• Make sure the power cable is plugged into the wall supply and that the Fiery X2 is
powered on (see “Preliminary checkout” on page 3-1).
SCSI interface port
(not used)
Parallel port
(not used)
Copier interface port
AUI port
RJ-45 port
Power connector
(not used)
F IGURE 5-3 Back panel of the Fiery X2
5-6
5 Preliminary on-site checkout
Checking internal components

To check the internal components you must open the Fiery X2. For an overview of
internal components, see Figure 5-4 on page 5-8. Check the following components:
• Circuit boards (UIB, video interface board assembly, and motherboard)

• Fans (exhaust fan and CPU fan)
• Power switch and power supply
• Hard disk drive
Before you open the Fiery X2, be aware of the safety precautions you should take when
handling the Fiery X2, and use ESD precautions when handling printed circuit boards
and electronic components. To review the safety precautions, see “Precautions” on
page xii.
Use the guidelines in Chapter 4 when disassembling, checking, and reassembling the
Fiery X2.
TO CHECK INTERNAL COMPONENTS
1. Power off and open the Fiery X2 (see “Accessing internal components” on page 4-3).
2. Before you touch any components inside the Fiery X2 chassis, attach an ESD grounding
strap to your wrist. Discharge any static electricity on your body by touching the metal
back panel of the Fiery X2.
3. Inspect the inside of the chassis.
• Check the connections between the personality card, video interface board, and
motherboard. Check the connections between an option board (if present) and the
motherboard. If a board is loose, reseat it securely in its connector.
• Look for cables that are obviously loose. Reseat each cable firmly. See Figure 4-8 on
page 4-10 for an overview of the cables in the Fiery X2. Make sure that the power
supply cable, AC power cable and ground cables are properly connected to the power
supply.
• Make sure each connector is properly aligned with its mating connector. If any pins are
offset from each other, the component affected will not function properly.
• Check DIMMs to make sure they are properly seated in their slots.
4. Reassemble the Fiery X2 and verify functionality (see “Restoring functionality after
service” on page 4-12).
5-7
3 4
14
1 13
10
17
16
15 18
11
7 19
5
21
6
8 12 20
22
Key
1. Chassis cover 12. Bottom EMI shield
2. HDD carrier 13. Exhaust fan and power switch assembly
3. Hard disk drive (HDD) 14. Fan cables
4. HDD cable 15. AC power cable
5. Personality card 16. Ground cables
6. Video interface board 17. Power supply
7. Motherboard 18. Power supply cable
8. DIMMs 19. UIB enclosure
9. Center frame 20. UIB cable
10. Top EMI shield 21. UIB (user interface board)
11. Main EMI shield 22. Front panel
F IGURE 5-4 Exploded view of Fiery X2 components
5-8
5 Checking the Fiery X2 as a stand-alone unit
Checking the Fiery X2 as a stand-alone unit

To test the Fiery X2 as a stand-alone unit:
• Disconnect the Fiery X2 from the copier and from the network
• Check for possible startup problems
• Check Setup
• Run diagnostics
TO ISOLATE THE F IERY X2
1. Power off the Fiery X2 and disconnect the following cables from the Fiery X2:
• Copier interface cable

• Network cable
• Parallel cable (if a PC is connected to the parallel port)
2. Make sure the power cable to the Fiery X2 is still in place.
3. Power on the Fiery X2 and allow the startup diagnostics to run.
Errors during Start-up diagnostics

When you power on the Fiery X2 or reboot, the system goes through a series of
diagnostic tests that check the motherboard. While the diagnostic tests are running, the
name of the test and a progress bar are displayed on the Control Panel.
If an error occurs during Start-up diagnostics, the red activity light on the Fiery X2
Control Panel will flash. After the diagnostics have finished, the red activity light will
remain on and the Test Failed screen appears. Select the line selection button to the right
of Details in the Test Failed screen for more information about the test that failed.
When you encounter any of these conditions, power off the Fiery X2 and inspect the
inside of the chassis for an obviously loose part or cable. Then check the other
components as suggested below. For all service, refer to “Accessing internal components”
on page 4-3. When you are done, refer to “Restoring functionality after service” on
page 4-12.
If the problems you experience are intermittent, you can also run Fiery X2 diagnostics
manually (see “Start-up diagnostics” on page 5-22). Table 5-1 lists the diagnostic tests
that are run at startup, the corresponding error numbers for a failed test, the area of the
Fiery X2 being tested, and the suggested corrective action for the failing test.
5-9
T ABLE 5-1 Possible errors during Start-up diagnostics
Error
Test name Area reporting the error Suggested action
Number
RTC Self Test 700 Realtime clock chip • Replace the battery on the motherboard (see “Motherboard
RTC R/W Reg 710 battery” on page 4-27).
RTC Start 720, 730 • If the problem persists, you may need to replace the
motherboard (see “Motherboard” on page 4-21).
N OTE : If you just replaced the battery, the RTC diagnostic tests will
fail the first time. Repeat the test.
I2C EEPROM 1100 EEPROM and I2C bus • Replace the motherboard (see “Motherboard” on page 4-21).
ENET SLV REG 400, 401 Ethernet controller chip • Replace the motherboard (see “Motherboard” on page 4-21).
IDE Chip 1001 IDE controller chip • Replace the motherboard (see “Motherboard” on page 4-21).
MEM DIMM INFO 300 DIMMs on the motherboard • Check the diagnostic report to determine the faulty DIMM
MEM ADDRESS 301 (see “Viewing the diagnostic report” on page 5-23).
• When you locate the faulty DIMM, release and reseat the
DIMM in its socket (see “DIMMs” on page 4-25).
• If the problem persists, insert the DIMM into another socket.
If the DIMM fails in the second location, replace it.
SCSI Chip 630 SCSI controller chip • Replace the motherboard (see “Motherboard” on page 4-21).
SERIAL CHIP 3000, 3001 PCI bus and I/O controllers • Replace the motherboard (see “Motherboard” on page 4-21).
BOOTROM 1811, 1813, boot ROM • Upgrade the boot ROM (please contact your authorized
1814, 1819 service/support center for information).
• If problem persists after boot ROM upgrade, replace the
motherboard.
5-10
General Fiery X2 system error conditions

When you startup the Fiery X2 or when you install system software, you may encounter
error conditions that are not reported during the Start-up diagnostics. Table 5-2 lists
some of these error conditions and suggests corrective action.
When you first encounter any of these error conditions, power off and open the Fiery X2
as described in “Checking internal connections” on page 4-9. Inspect the Fiery X2 chassis
for obviously loose cables and boards. Then check other components as suggested below.
For service, refer to “Accessing internal components” on page 4-3. When you are done,
refer to “Restoring functionality after service” on page 4-12.
T ABLE 5-2 General Fiery X2 system error conditions
Symptom Probable cause Suggested action

Nothing happens when you power Power cables are not properly • Make sure that the Fiery X2 is powered on.
on the Fiery X2. connected or power supply has • Make sure that the power cable is properly connected to
failed. the back panel of the Fiery X2 and is plugged into a
wall socket. Verify that the power cable is not plugged
into a switchable wall socket that has been powered off.
(see “Preliminary checkout” on page 3-1).
• Check internal power supply cable connections to the
motherboard, HDD, and power supply.
• Check AC power cable and ground cable connections
to the power supply and power switch (see “Internal
cable connections” on page 4-10).
• If the above does not correct the problem, replace the
power supply (see “Power supply” on page 4-33).
5-11
T ABLE 5-2
General Fiery X2 system error conditions (continued)

The Fiery X2 powers on, but The UIB is faulty or cables are • Check the UIB cable connection to the UIB and
nothing appears on the Control disconnected. motherboard (see “User interface board” on page 4-14).
Panel or the backlighting on the • If the problem persists, replace the UIB cable.
Control Panel is discolored.
• If the problem still persists, replace the UIB.
Faulty DIMM connection. • Make sure that the DIMMs are inserted correctly into
the sockets. A minimum of 160MB must be installed
for the Fiery X2 to run properly (see “DIMMs” on
page 4-25). If the problem persists, insert the DIMM
into another socket. If the DIMM fails in the second
location, replace it.
Faulty power supply connections. • Check power supply cable connections to the
motherboard and power supply.
• Check AC power cable connections to the power supply
(see “Internal cable connections” on page 4-10).
• If the problem persists, replace the power supply (see
“Power supply” on page 4-33).
Faulty motherboard. • Check the power supply cable connection to the
motherboard (see “Motherboard” on page 4-21).
• Make sure that all other cables are properly connected
to the motherboard.
• If the problem persists, try replacing the motherboard
battery (see “Motherboard battery” on page 4-27).
• If the problem still persists, replace the motherboard.
The Fiery X2 hangs at the EFI System software is not installed on • Install system software (see “Fiery X2 system software”
logo when powered on the hard disk drive. on page 4-43).
Transceiver is installed on the AUI • Power off the Fiery X2 and remove the transceiver or
port and the network is not connect the Fiery X2 to the network.
connected to it or the network is • If the Fiery X2 is connected to the network, make sure
not live. the rest of the network is live.
If a CD-ROM drive is connected • Set the SCSI ID to something other than 0 (zero) or 7.
to the SCSI interface port, the
drive has a SCSI ID setting of 0
(zero) or 7.
5-12
T ABLE 5-2

The Fiery X2 hangs at the The HDD was not formatted • Reinstall system software, making sure to format the
Loading system... or the before system software was HDD first (see “Fiery X2 system software” on
Loading settings... screen. installed. page 4-43).
System software is not installed on • Install system software (see “Fiery X2 system software”
the hard disk drive. on page 4-43).
Faulty HDD. • Check the HDD cable connection to the motherboard
and the HDD.
• Make sure that the power supply cable is properly
connected to the HDD.
• If the problem persists, try formatting the HDD and
installing system software.
• If the problem still persists, replace the HDD.
Video interface board assembly is • Check video interface board connection to the
loose or faulty. motherboard.
• Run video interface board diagnostics (see “Video
interface board diagnostics” on page 5-24).
• If the problem persists, replace the video interface board
assembly.
The Fiery X2 hangs at the Please Video interface board assembly is • Check video interface board connection to the
Wait... message. loose or faulty. motherboard.
• If the problem persists, run Video diagnostics.
• If the problem still persists, replace the video interface
board.
The Control Panel buttons don’t Buttons are stuck or they are not • Check to make sure that the buttons are installed
work. making contact with the UIB. correctly and are making contact with the pads on the
UIB (see “User interface board” on page 4-14).
Cable connection to the UIB is • Check the UIB cable connection to the UIB and
faulty or the UIB is bad. motherboard (see “User interface board” on page 4-14).
• Make sure that the UIB is installed correctly and that
the UIB enclosure is in place.
• If the problem persists, replace the UIB.
Faulty chip on the motherboard. • Replace the motherboard (see “Motherboard” on
page 4-21).
No exhaust fan sound, but the Exhaust fan is not properly • Check exhaust fan cable connection to the
Fiery X2 starts up properly. connected. motherboard (see “Fans” on page 4-28).
• If problem persists, replace the exhaust fan.
Exhaust fan is working but no air Exhaust fan is installed backwards. • Remove the exhaust fan and make sure to install it in
is blown out the back panel of the the proper orientation (see “Fans” on page 4-28).
Fiery X2.
5-13
T ABLE 5-2

A “Check power and cable” Copier is not turned on when • Power on the copier and let it warm up.
message appears in the Control trying to print. • Print the Test Page.
Panel
Problem with the connection • Power off the Fiery X2 and the copier.
between the Fiery X2 and the • Make sure the copier interface cable is connected to the
copier. Fiery X2 copier interface port and the copier.
• Power on the copier, then the Fiery X2.
• Print a Test Page.
• If the problem persists, try a different copier interface
cable.
Problem with the video interface • Check the connections between the video interface
board assembly. board, motherboard, and personality card.
• Run Video diagnostics.
• If problem persists, replace the video interface board
assembly.
5-14
System software installation error messages

During system software installation, error messages may appear on the display screen.
Table 5-3 lists some of these error messages and suggests possible causes and suggested
actions.
T ABLE 5-3 Error messages during system software installation
Error Message Probable causes Suggested action

Bad file type Wrong or unexpected file • Make sure the correct System Software CD is inserted.
name entered or file name • Verify the file name. To continue with system software
misspelled. installation, reenter the file name making sure to type it
correctly (see “Fiery X2 system software” on page 4-43).
• If the problem persists, use a different System Software CD to
Creating task failed Unexpected error - cause • Reboot the Fiery X2.
unknown. • Repeat system software installation (see “Fiery X2 system
• If the problem persists, check the configuration of Fiery X2 and
attached device (see “Checking the entire Fiery X2 system” on
page 5-26).
Corrupt file size File transfer was interrupted. • Check cable connection to the Fiery X2 and attached device
(CD-ROM drive or PC).
• If you are using a PC to install software, check the PC parallel
port setup (see “To prepare for installation using the parallel
port” on page 4-50).
• Repeat system software installation (see “Fiery X2 system
• If the problem persists, use a different CD-ROM drive or PC to
Format failed HDD problem. • Reboot the Fiery X2.
• At the select level screen when formatting the HDD, select Full
in order to zero every sector on the HDD.
• If the problem persists, select Full & Verify to zero every sector
and read the value back. This option may take an hour or more.
• If the problem still persists, you may need to replace the HDD.
Functionality error Unexpected error - cause • Reboot the Fiery X2.
unknown. • Repeat system software installation (see “Fiery X2 system
• If the problem persists, check Fiery X2 configuration and
connection to attached CD-ROM drive or PC (see “Checking
the entire Fiery X2 system” on page 5-26).
5-15
T ABLE 5-3
Error messages during system software installation (continued)

Installation file not found System Software CD is not • Insert the correct System Software CD.
inserted or the wrong CD is • Repeat system software installation (see “Fiery X2 system
inserted. software” on page 4-43).
CD-ROM drive is not • Make sure the CD-ROM drive is powered on and properly
powered on or is not connected to the Fiery X2 SCSI interface port with an
connected properly. appropriate SCSI cable.
Faulty System Software CD, • Check internal HDD connections to the motherboard and the
HDD, or CD-ROM drive. power supply (see “Hard disk drive” on page 4-38).
• Check CD-ROM drive connection to the Fiery X2 SCSI
interface port.
• If the problem persists, try installing software using a different
System Software CD and/or a different CD-ROM drive. If this
does not solve the problem, you may need to replace the HDD.
The CD-ROM drive SCSI ID • Make sure the SCSI ID of the CD-ROM drive is not set to
is set to 0 (zero) or 7. 0 (zero) or 7.
Memory allocation failed Memory hardware failure. • Reboot the Fiery X2
• If the problem persists, run Memory diagnostics (see “Custom
diagnostics” on page 5-20).
Not enough disk space Unnecessary files on HDD. • Clear the Fiery X2 by selecting the Clear Server option from the
Setup menu (see the User Guide). This clears jobs stored on the
Fiery X2.
• Format the HDD to remove all data.
• If the problem persists, you may need to replace the HDD.
5-16
T ABLE 5-3
Error messages during system software installation (continued)

Parallel port timeout When installing system • Make sure spool setting for PC parallel port is set to print after
software using the parallel last page is spooled (see “To prepare for installation using the
port, the “copy” command parallel port” on page 4-50).
was entered too late or the file • Repeat the installation procedure. Make sure to type the correct
spooled too late. command on the MS-DOS command line and press the enter
key as soon as the Control Panel asks that you copy the file (see
“Installing system software using the parallel port” on
page 4-48).
• If the problem persists, check the parallel cable connection (see
“Checking the entire Fiery X2 system” on page 5-26).
Using a PC running Windows • Repeat installation procedure using a PC running Windows 95
NT to install system software. (see “Installing system software using the parallel port” on
page 4-48).
Unpacking failed Bad System Software CD or • Verify that the correct System Software CD is inserted in the
faulty connection between CD-ROM drive. Check cable connection between the Fiery X2
CD-ROM drive and Fiery X2. and CD-ROM drive or PC.
• If the problem persists, use a different PC or CD-ROM drive to
install software.
Faulty internal cable • Open the Fiery X2 and look for any loose cables or boards.
connections. (see“Checking internal connections” on page 4-9).
• If the problem persists, check the configuration of Fiery X2 and
attached device (see “Fiery X2 system software” on page 4-43).
HDD is full or faulty. • Clear the Fiery X2 print queues and job log by selecting the
Clear Server option from the Setup menu (see User Guide). This
clears all print jobs in the Fiery X2.
• Format the HDD to remove all data.
• If the problem persists, you may need to replace the HDD.
Wrong file size System software file transfer • Check cable connection to the Fiery X2 and CD-ROM drive or
was interrupted. PC.
• If you are using a PC to install software, check the PC parallel
port setup (see “To prepare for installation using the parallel
port” on page 4-50).
• If the problem persists, use a different CD-ROM drive or PC to
5-17
Fiery X2 diagnostic sets

Fiery X2 diagnostic sets are available to manually test components on the Fiery X2
motherboard. Fiery X2 diagnostic sets are divided into four groups: Custom, Functional,
Burn-in, and Start-up. The Custom and Start-up diagnostic groups are described in more
detail below. Note that Start-up diagnostic tests are the same tests that are run
automatically when the Fiery X2 is turned on.
N OTE : Functional and Burn-in diagnostic tests are for factory use only.
TO RUN F IERY X2 DIAGNOSTICS MANUALLY
1. If the Fiery X2 is on, power it off.
2. Press and hold the up button on the Control Panel.
3. Power on the Fiery X2.
4. Release the up button as soon as you see the Diagnostic Sets display window.
DIAGNOSTIC SETS ?
Custom See “Custom diagnostics” on page 5-20

Functional Factory use only
Burn-in Factory use only

Start-Up See “Start-up diagnostics” on page 5-22
N OTE : Some menu options have the “?” symbol in the upper right corner of the Control
Panel. Whenever you see the “?” symbol, information describing the displayed option is
available. Press the line selection button next to the “?” symbol to view the information.
5-18
Press and hold the up button and

then power on the Fiery X2.
DIAGNOSTIC SETS ? DIAGNOSTIC TESTS ? RUN UNTIL ?

RTC
Custom See page 5-20 RTC Self Test Done
Functional RTC R/W Reg Time...
Burn-in Failure
Custom Done
Factory use only Time...
Functional
Burn-in Factory use only Failure
Start-Up Tests begin running (see page 5-22) Interrupted
DURATION ?
00:05:00
OK
Note: The Diagnostic Mix DIAGNOSTIC MIX ?

screen displays only if
you select two or more Equal times
Custom tests. RTC Self Test100%
RTC R/W Reg 100%
After tests run, one of the
diagnostic reports below displays.
This menu displays when This menu displays when Press the menu button to
all Custom tests pass. one or more tests fail. Halt Custom tests.
TESTS PASSED ? TESTS FAILED ? TESTS HALTED ?

Summary... Summary... Summary...
Details... Details... Details...
Info... Info... Info...
Details... Details... Details...

Info... Info... Info...
Config... Config... Config...
Debug... Debug... Debug...
Press the menu button to

resume Fiery X2 startup.
F IGURE 5-5 Fiery X2 diagnostic overview
5-19
Custom diagnostics
Custom diagnostics allow you to run individual tests in order to identify and isolate
problems with the Fiery X2. When you select Custom from the list of Diagnostic Sets, a
scrolling list of tests appears on the Control Panel.
Table 5-4, “Summary of Custom diagnostic tests,” on page 5-21 lists the Custom
diagnostic tests that can be run at the customer site, the areas of the Fiery X2 that are
tested by the diagnostic tests, and suggests possible actions to take if the diagnostics fail.
N OTE : Custom diagnostic tests not listed in Table 5-4 on page 5-21 are intended for
factory use and should not be run. These tests may fail or hang if performed in the field.
TO RUN C USTOM DIAGNOSTICS
1. At the Diagnostic Sets screen, press the line selection button next to Custom
(see “Fiery X2 diagnostic sets” on page 5-18).
2. Select the tests that you want to run. Use the up and down button to scroll through the
list.
To select a particular test, press the line selection button next to the test you want to run.
If you decide you don’t want to run a test that is already selected, press the corresponding
line selection button again. A filled-in box next to the test name indicates that the test has
been selected; a hollow box means that the test is not selected.
3. Press the menu button when you are finished selecting the tests you want to run.
4. At the next screen, RUN UNTIL, select how long you want to run the tests. The following
list of options is displayed:
Done The selected test runs through once. When you select this option
the test starts running immediately
Time... Test runs for a specified amount of time. The length of time is set
on the next screen in the Duration menu and is entered in the
form HH:MM:SS (hours, minutes, and seconds). Use the up and
down button to change the time and the line selection button to
advance to the next field. After you set the time, select OK.
Failure The selected test repeats until a failure is detected.
Interrupted The selected test runs until you press the menu button on the
Control Panel.
5-20
5 5.
At the DIAGNOSTIC MIX screen (only appears if you selected more than one test and you
selected Time..., Failure, or Interrupted for the RUN UNTIL option), select the
percentage of repetition for each test and then press the menu button. If you select the
Equal Times option the tests begin running immediately.
Use the line selection buttons next to each test to change the percentage of repetition for
each test (percentages are available in increments of ten). To scroll through the list, use
the up and down button.
N OTE : Do not power off the Fiery X2 while tests are running unless it appears that the
system is not responding. If you have selected an incorrect test, wait until the test has
completed or press the menu button to halt the test.
6. If any of the tests fail, check the Details option in the diagnostic report for more
information about the failing test (see “Viewing the diagnostic report” on page 5-23).
Power off the Fiery X2, then perform the recommended service for the failed test or
replace the failed component. See Table 5-4 for suggested actions.
7. Once the “Tests Passed” message appears on the Control Panel to indicate that all tests
passed, press the menu button. When asked if you want to exit the custom tests, press
the line selection button next to “Yes.” The Fiery X2 will proceed with startup.
T ABLE 5-4 Summary of Custom diagnostic tests
Group Test name Area tested Suggested action

IDE IDE HD IDE Controller chip on • Check Fiery X2 internal connections
motherboard, HDD cable, (see “Checking internal connections” on page 4-9).
and HDD • Replace the HDD cable if it looks damaged (see “Hard
disk drive” on page 4-38).
• If the problem persists, you may need to replace the
HDD and/or the motherboard.
Memory MEM GND BOUNCE DIMMs on motherboard • Check the diagnostic report to determine the faulty
DIMM (see “Viewing the diagnostic report” on
page 5-23).
• Check DIMMs to make sure they are seated properly.
• If the problem persists, replace the faulty DIMM
indicated in the diagnostic report.
N OTE : Custom diagnostic tests not listed are for factory use and should not be run at the customer site.
5-21
Start-up diagnostics
Start-up diagnostics include the set of Fiery X2 tests listed in Table 5-1 on page 5-10.
These tests are the same tests that are run automatically when you turn on the Fiery X2
or reboot the system. The Start-up diagnostics focus on testing components on the
Fiery X2 motherboard.
TO RUN S TART - UP DIAGNOSTICS
1. At the Diagnostic Sets screen use the down button to scroll through the menu. Press the
line selection button next to Start-up (see “Fiery X2 diagnostic sets” on page 5-18).
The tests begin running immediately.
2. If any of the tests fail, check the Details option in the diagnostic report menu for more
information about the failing test (see “Viewing the diagnostic report” on page 5-23).
3. Power off the Fiery X2, and perform the recommended service for the failed test or
replace the failed component.
4. After restarting the Fiery X2, if the Start-up diagnostics all pass the Fiery X2 will
automatically continue with the standard startup process (see “Errors during Start-up
diagnostics” on page 5-9 for a list of tests).
5-22
5
Viewing the diagnostic report
Results of the Fiery X2 Custom diagnostics display in the diagnostic report menu
whether tests pass, fail, or are halted. Start-up diagnostic test results are available in the
diagnostic report menu only when a test fails. The diagnostic report menu includes the
following options:
N OTE : Use the up and down button on the Control Panel to scroll through the screens
and the menu button to exit any of the screens.
Summary Pressing the line selection button next to this option displays the
name of each diagnostic test, how many times the test passed and
how many times the test failed. Also included in this report, are the
name of the test, the length of time each test ran, and the total time it
took for all the tests to run.
Details Pressing the line selection button next to this option displays the
message “All tests that ran passed” on the Control Panel if no errors
are detected. If an error is detected, this option displays the
diagnostic test that failed, the error number, and a description of the
failing test.
Info Pressing the line selection button next to this option displays the
Diagnostic Info screen, which provides information about the
Fiery X2 diagnostics and hardware. The information included in the
Diagnostic Info screen is shown below in Table 5-5.
T ABLE 5-5 Information displayed in the Info screen
Information
Description
displayed
HARDWARE Provides CPU speed, system clock speed, and amount of memory installed on the
motherboard.
DIMM Gives the location and size of each DIMM installed on the motherboard.
ETHERNET Gives the Fiery X2 Ethernet MAC address.
ADDRESS
FLAGS Factory use only.
5-23
Video interface board diagnostics

If you suspect there might be a problem with the video interface board assembly, you can
run the Video Diagnostics to test it. You can run Video Diagnostics once or you can run
the test repeatedly within a selected time interval.
TO RUN V IDEO D IAGNOSTICS
1. Power on the Fiery X2. Once the Fiery X2 has reached the Idle screen, press the Menu
button to view the Functions menu.
2. Select Run Diagnostics from the Functions menu.
Print Pages
Suspend Printing
Resume Printing
Functions

Reboot Server
Functions
3. Select Video Diagnostics when the Diagnostics screen appears on the Control Panel.
4. Select Single Pass to run the test once or Multiple Pass to run the tests continuously for
a specified amount of time.
Single Pass
Multiple Pass
Diagnostics
If you selected Single pass, the test will start immediately.
5-24
5
5.
If you selected Multiple Pass, enter how long you want the Video diagnostics to run, and
then select OK to start the test.
Time Interval in
Minutes x
1 OK Select OK to run the test
Diagnostics after setting the time
Press the up and down button to select the correct number of minutes and the press the
line selection button to advance to the next space. This option should be set to a time
between 1 minute and 8 hours.
6. If the test fails, the screen displays the message “Video diags failed.” To fix the
problem:
• Power off and open the Fiery X2 (see “Accessing internal components” on page 4-3).
• Check the connection between the video interface board, the personality card, and the
motherboard.
• Power on the Fiery X2 and run Video Diagnostics again. If the test still fails, replace
the video interface board assembly. Note that the entire video interface board assembly
will need to be replaced.
7. When the test passes, the “Video Diags passed” message appears. Press the line
selection button next to “OK” to return to the Fiery X2 Functions menu.
Video diags passed
OK Select
Diagnostics
5-25
Checking the entire Fiery X2 system

This phase of troubleshooting deals with problems with the entire system once the
Fiery X2 functions as a stand-alone unit.
Checking the copier interface

After the Fiery X2 starts up successfully as a stand-alone unit, power off the Fiery X2 and
connect the copier interface cable. You should make sure the Fiery X2 is working
properly with the copier before you connect it to the network. See “Connecting to the
copier” on page 3-3.
Printing the Test Page

Once you have connected the Fiery X2 to the copier, print the Test Page to make sure
that the interface between the copier and the Fiery X2 is working properly.
If the Test Page does not print at all or has a low-quality image, the motherboard or
copier interface cable may be faulty or the copier may not be functioning properly. In
these cases, you should first check Fiery X2 connections and then run Video diagnostics
to make sure that the video interface board assembly in the Fiery X2 is not faulty (see
“Video interface board diagnostics” on page 5-24). If the Test Page still shows there is a
problem, run the appropriate Custom diagnostics (see Table 5-4 on page 5-21).
TO PRINT THE T EST P AGE
1. Power on the copier and allow it to warm up.
2. Power on the Fiery X2.

Messages will appear on the Control Panel as the Fiery X2 runs through its Start-up
diagnostics.
3. Before proceeding, make sure that the copier is not in use.
5-26
5
4.
At the Idle screen, press the menu button once to display the Functions menu.
5. Press the line selection button to the right of Print Pages, then select Test Page from the
submenu.
Print Pages Select

Suspend Printing
Resume Printing
Run Diagnostics
Functions

Reboot Server
Functions
The Fiery X2 sends the Test Page to the copier and displays the RIP and Print status
screens so you can monitor the job.
6. Examine the quality of the Test Page from the copier.

The Test Page confirms that the Fiery X2 print engine is functional and that the
connection between the Fiery X2 and the copier is good. The next step is to check the
Fiery X2 Test Scan/Print function.
5-27
Checking scanning and printing

The Test Scan/Print diagnostic scans whatever is placed on the copier glass and prints it
to the copier. This diagnostic test can be used to test the scanning capabilities of the
Fiery X2. You can compare the original with the output to make sure the connection
between the Fiery X2 and the copier is working properly.
TO RUN T EST S CAN /P RINT
1. Place the document that you want to scan on the copier glass.
2. At the Idle screen, press the menu button once to display the Functions menu.
3. Select Run Diagnostics from the Functions menu. The Diagnostics screen appears.
Print Pages
Suspend Printing
Resume Printing
Functions

Reboot Server
Functions
4. At the Diagnostics screen, select Test Scan/Print.
Test Scan/Print Select

Video Diagnostics
Diagnostics
The message “Scanning from copier and printing...” is displayed.
5. When the Fiery X2 is finished printing, compare the output from the copier to the
original.
5-28
5
Checking network connections

After the Fiery X2 is connected to networked computers, printing problems may arise if
the network hardware or software is not set up properly or doesn’t match network settings
on the Fiery X2. Problems may also occur when printing from a specific application or
printing a particular file.
Most of these problems show up as printing problems, and do not necessarily indicate a
Fiery X2 malfunction. The customer’s network administrator can eliminate many
printing problems without requiring you to make a service call. The network
administrator deals with:
• Print device error conditions.

• Conflicting network settings in Setup and on the customer’s attached PC.
• Printing problems caused by inappropriate Setup options.
• Application-specific printing errors caused by missing or incorrectly placed printer
description files.
• Network connection problems that result in the Fiery X2 not appearing in printer list
on the customer’s networked computers.
5-29
5
Troubleshooting Procedures
Printing to the Fiery X2

If the user can print a Fiery X2 Test Page, but cannot print a job from a workstation on
the network, you may have to make a service call. However, first make sure the network
administrator has done the following:
• Checked all components of the network including cables, connectors, terminators,

network adapter boards, and network drivers.
• Activated the network and used it to communicate with other printers.
• Checked the corrective actions listed in the User Guide.
• Confirmed that the applicable network settings in Setup (such as AppleTalk zone,
IP address, Subnet mask, and Gateway address) match the settings used in the
network.
When you make a service call, check the back panel of the Fiery X2 to make sure that the
appropriate network connections are in place.
Intermittent print quality problems are difficult to trace. Before you try to troubleshoot
print quality problems make sure that the copier itself does not need servicing or
adjusting.
N OTE : EPS file generation is not completely standardized among applications. Some users
may encounter problems while printing certain EPS files.
5-30
Appendix A:
A
Hardware features
This chapter provides an overview of Fiery X2 features.

Specifications
Hardware features
The Fiery X2 has the following hardware features:
• MIPS R5000 RISC 200MHz CPU

• 160MB (minimum) memory
• 2.1GB hard disk drive
Networking and connectivity

The Fiery X2 has the following networking features:
• Supports AppleTalk, TCP/IP, and IPX protocols simultaneously

• AUI port for thinnet (10Base2) or thicknet (10Base5) network connection
• RJ-45 port for twisted pair (10/100BaseT) network connection
• Optional Token Ring interface using the Token Ring kit
User software
A complete description of Fiery X2 user software is provided in the User Guide. For
optimal Fiery X2 performance, current versions of the user software should be
maintained on every network computer that might print to the Fiery X2.
Safety and emissions compliance

The Fiery X2 has been certified to meet or surpass the following government standards:
Safety approvals EMI approvals

• UL 1950 • FCC Class A
• CSA 22.2 #950 • EN55022 Class B
• EN 60950 (TUV/GS mark) • VCCI Class A
• CE Mark
A-1
Index
Numerics C
10/100BaseT 2-4 cable connectors
10Base2 3-7 BNC 3-7
10Base5 3-7 reseating 4-9
UIB 4-14
A cables
AC power cable 4-2, 4-10, 4-30, 4-35, 5-8 AC power 4-2, 4-10, 4-30, 5-8
activity light 2-8, 3-2, 3-12, 4-14, 5-9 copier interface 3-3, 5-6
Alert screen 3-13 CPU fan 4-10
Alert status 3-14 exhaust fan 4-10
AppleTalk network 1-1 fan 4-2, 5-8
AUI (attachment unit interface) ground 4-2, 4-10, 4-30, 5-8
cables (10Base2, 10Base5) 3-7 HDD 4-2, 4-10, 4-39, 5-8
port 2-8 parallel 3-9, 4-48, 5-6
slide latch 3-7 power 5-6
power supply 4-2, 4-10, 4-34, 5-8
B SCSI interface 4-45
back panel 2-8 UIB 4-2, 4-10, 4-14, 5-8
battery 4-27 cancel processing 3-15
BNC connector (on transceiver) 3-7 CD-ROM drive, connecting 4-45
boards center frame 4-2, 5-8
motherboard 4-21 chassis
user interface 4-14 inspecting 5-7
video interface 4-17 chassis cover 4-2, 5-8
bottom EMI shield 4-2, 5-8 checking
boxes, unpacking 2-6 cable connectors 4-9
Burn-in diagnostics 5-18 cables 4-9
buttons copier 2-3
Control Panel 3-12 copier interface 5-6, 5-26
line selection 2-8, 3-12, 4-14 customer site 2-3
menu 3-12, 4-14 interface cables 5-6
replacing 4-42 internal components 5-7
up and down 2-8, 3-12, 4-14 network 2-4
network connections 5-29
I-1
Index
chips custom diagnostics

CPU 4-21 ENET INIT 5-21
MIPS R5000 RISC CPU 1-2 ENET READ 5-21
RipChip 1-2 ENET SLV REG 5-21
color charts 3-16 ENET WRITE 5-21
components IDE Chip 5-21
CPU fan 4-28 IDE HD 5-21
DIMMs 4-11 MEM 5-21
exhaust fan 4-28 MEM ADDRESS 5-21
front panel 4-7 MEM DIMM INFO 5-21
hard disk drive 4-38 MEM GND BOUNCE 5-21
motherboard 4-21 MEM PATTERN 5-21
personality card 4-17 MEM RANDOM 5-21
power supply 4-33 RTC R/W Reg 5-21
power switch 4-30 RTC Self 5-21
user interface board 4-14 RTC Set 5-21
video interface board 4-17 RTC Start 5-21
Configuration page 3-16 TokenRing Basic 5-21
configuring Setup 3-7 TokenRing Network 5-21
connecting
a PC to the parallel port 3-9 D
CD-ROM drive 4-45 damage, reporting xii, 2-6
power 3-1 description 4-21
to the network 3-6 Diagnostic Mix screen 5-19, 5-21
connections, network diagnostic report
thicknet (10Base5) 2-4, 3-7 Details 5-23
thinnet (10Base2) 2-4, 3-7 Info 5-23
twisted pair (10/100BaseT) 2-4, 3-8 Summary 5-23
connection verification steps 4-13 diagnostics
Control Panel Burn-in 5-18
activity light 3-2, 5-9 Custom 5-18, 5-20
definition xii Functional 5-18, 5-21
display window 2-8 help 5-18
line selection buttons 3-12 report, viewing 5-23
troubleshooting 5-13 running manually 5-18, 5-22
control panel map 3-16 sets 5-18
copier interface Start-up 5-18
cable 5-6 Start-up error numbers 5-10
port 2-8, 5-6 Start-up errors 5-9
troubleshooting 3-5, 5-28 summary 5-19
copier interface cable 3-3 Test Scan/Print 3-5, 5-28
copier interface port 4-17 Diagnostics screen 3-5, 5-24, 5-28
CPU 1-2, 4-21 DIMMs 1-2, 4-2, 4-11, 5-8
CPU fan 4-28 banks 4-25
cables 4-10 configurations 4-25
Custom diagnostics 5-18, 5-20 removal and replacement 4-26
removing 4-11
replacing 4-11
I-2
Index
display window 2-8 front panel 2-8, 4-2, 5-8

handling xiii accessing components 4-7
on user interface board 4-14 components 4-41
drives installing 4-8
CD-ROM 4-45 removing 4-7
hard disk 4-38 Functional diagnostics 5-18, 5-21
Functions menu 3-15– 3-16
E
EMI approvals A-1 G
EMI shield ground cable 4-10
bottom 4-2, 5-8 ground cables 4-2, 4-30, 5-8
main 4-2, 5-8
top 4-2, 5-8 H
EPS files, printing 1-3 hard disk drive 4-2, 5-8
error messages 5-15 carrier 4-2, 5-8
errors description 4-38
Start-up diagnostics 5-9 HDD cable 4-2, 4-10, 5-8
system 5-11 installing 4-40
ESD (electrostatic discharge) safety precautions 4-38
precautions xiii reinstalling system software 4-38
Ethernet removing 4-38
cabling 3-6 hardware specifications A-1
networks 3-6 HDD cable 4-10, 4-39– 4-40
exhaust fan 4-28
cables 4-10 I
Exit Setup screen 3-2 Info status 3-14
exploded view 4-2, 5-8 initial installation, troubleshooting 5-1
installation procedure 2-1
F installing system software
fan 4-2, 5-8 parallel port requirements 4-48
cables 4-2, 5-8 PC setup 4-49
CPU 4-28 preparing for installation 4-45
description 4-28 using the SCSI interface port 4-45
exhaust 4-28 interface cables 5-6
installing 4-29 internal cable connections 4-10
Fiery Downloader 1-3– 1-4 internal components, accessing 4-3
Fiery Spooler 1-4 IP address xii
Fiery WebTools 1-4 IPX (Novell) 1-1, 3-9
font list 3-16
fonts J
PostScript 1-1 J10 (DIMM socket) 4-21
PostScript screen 1-4 J11 (AUI port) 4-21
resident 1-1 J16 (power supply cable) 4-21
Format Disk screen 4-46 J17 (DIMM socket) 4-21
format options J18 (fan cable) 4-21
Full 4-46 J2 (parallel port) 4-21
Full&Verify 4-46 J24 (video interface board) 4-21
Standard 4-46 J26 (DIMM socket) 4-21
I-3
Index
J27 (SCSI interface port) 4-21 networks

J28 (fan cable) 4-21 AppleTalk 1-1
J3 (HDD cable) 4-21 connecting to 3-6
J4 (UIB cable) 4-21 Ethernet 3-6
J6 (RJ-45 port) 4-21 Novell (IPX) 1-1, 3-9
J9 (DIMM socket) 4-21 supported 1-1– 1-2, A-1
jewels 2-8, 4-42 TCP/IP 1-1
job log 3-16 Network screen 3-2
Novell (IPX) networks 1-1, 3-9
L
LAN (local area network) xii O
language selection 3-2 opening the server 4-4
latch 3-7
line selection buttons 2-8, 3-12, 3-16, 4-14 P
panels
M back 2-8
main EMI shield 4-2, 5-8 front 2-8
manually running diagnostics 5-18 parallel cable 3-9, 4-48, 5-6
media package parallel port 2-8, 3-9, 5-6
System Software CD 2-6 PC
user documentation 2-6 connecting 3-9
User Software CD 2-6 PDF 1-3
menu button 3-12, 4-14 personality card 4-17
menus phone check 5-1
Functions 3-15– 3-16 Portable Document Format 1-3
Run Diagnostics 3-17 port bracket 4-6
MIPS R5000 RISC CPU 1-2 ports
motherboard 4-2, 4-21, 5-8 AUI 2-8, 3-7
description 1-2 copier interface 2-8, 4-17, 5-6
DIMMs 4-11, 4-25– 4-26 parallel 2-8, 3-9, 5-6
installing 4-24 power connector 2-8
removing 4-22– 4-23 SCSI interface 2-8
PostScript files 1-3
N PostScript Printer Decscription file (PPD)
network administrator 1-4
configuring Setup 3-7 PostScript screen fonts 1-4
installation 2-5 power
network connections connector 2-8
AUI port 2-8 off the server 4-3
checking 5-29 on the server 3-1
thicknet (10Base5) 2-4, 3-7 switch 2-8
thinnet (10Base2) 2-4, 3-7 power cable 5-6
troubleshooting 5-29
twisted pair (10/100BaseT) 2-4, 3-8
I-4
Index
power supply 4-2, 5-8 R

cable 4-2, 5-8 reassembling the server 4-12– 4-13
cables connecting to 4-33 Reboot server 3-17
description 4-33 removing components
installing 4-35 battery 4-27
removing 4-34 DIMMs 4-11
voltages 4-36 front panel 4-7
power supply cable 4-10, 4-34– 4-35 hard disk drive 4-38
connectors 4-34 motherboard 4-22– 4-23
voltages 4-36 power supply 4-34
power switch 4-2, 5-8 power switch 4-31
cables connecting to 4-30 user interface board 4-15
description 4-30 video interface board 4-18
installing 4-31 video interface board assembly 4-18
removing 4-31 replacing components
precautions xii battery 4-27
Printer screen 3-2 DIMMs 4-11
Printing fan 4-29
Test Page 3-16 front panel 4-8
printing hard disk drive 4-40
color charts 3-16 motherboard 4-24
Configuration page 3-16 power supply 4-35
control panel map 3-16 power switch 4-31
font list 3-16 user interface board 4-16
job log 3-16 video interface board 4-20
options 1-3 video interface board assembly 4-20
PostScript files 1-3 report, diagnostic 5-23
Print status 3-14 reseating cable connectors 4-9
problems 5-30 restarting 3-17
resume 3-16 restoring functionality 4-12
suspend 3-16 resume printing 3-16
Test Page 3-4 RipChip 1-2
printing problems 5-5 RIP status 3-15
Print Pages menu RIP-While-Print 1-3
color charts 3-16 Run Diagnostics
Configuration page 3-16 Test Scan/Print 3-17
control panel map 3-16 Video Diagnostics 3-17
font list 3-16 Run Diagnostics menu 3-17
job log 3-16
Test page 3-16
Print status 3-14
icon 3-14
I-5
Index
S Start-up diagnostics 5-18

safety approvals A-1 12C EEPROM 5-10
screens BOOTROM 5-10
Alert 3-13– 3-14 ENET SLV REG 5-10
Diagnostic Mix 5-19, 5-21 error numbers 5-10
Diagnostics 3-5, 5-24, 5-28 errors 5-9
Exit Setup 3-2 IDE Chip 5-10
Format Disk 4-46 MEM ADDRESS 5-10
Functions 3-16 MEM DIMM INFO 5-10
Idle 5-1 RTC R/W Reg 5-10
Info 3-14 RTC Self Test 5-10
language 3-2 RTC Start 5-10
Network 3-2 running manually 5-22
Print 3-14 SCSI Chip 5-10
Printer 3-2 SERIAL CHIP 5-10
RIP 3-15 tests 5-10
Server 3-2 status
Setup 3-2 Alert 3-14
Tests Failed 3-2, 5-9, 5-19 Info 3-14
Tests Halted 5-19 Print 3-14
Tests Passed 5-19 RIP 3-15
SCSI interface port 2-8 suspend printing 3-16
serial number 2-6 system errors 5-11
server system software installation
components, functions of 1-2 error messages 5-15
opening 4-4 parallel port preparation 4-50
power off 4-3 parallel port requirements 4-48
reassembling 4-12 PC setup 4-49
rebooting 3-17 reminders 4-44
Server screen 3-2 SCSI interface port preparations 4-45
service calls using the SCSI interface port 4-46
phone check 5-1
service procedures 4-1 T
tools required xiv TCP/IP 1-1
service procedures 4-1 Test Page 3-16
accessing front panel components 4-7 printing 3-4
accessing internal components 4-3 Test Scan/Print 3-5, 5-28
checking internal connections 4-9 Tests Failed screen 3-2, 5-9, 5-19
restoring functionality 4-12 Tests Halted screen 5-19
restoring functionality after service 4-12 Tests Passed screen 5-19
setting customer expectations 2-5 thicknet (10Base5) 2-4, 3-7
Setup screens 3-2 thinnet (10Base2) 2-4, 3-7
slide latch 3-7 tools required for service xiv
specifications, hardware A-1 top EMI shield 4-2, 5-8
spooling 1-2 transceiver 3-7
startup
language selection 3-2
I-6
Index
troubleshooting V
Control Panel 5-13 Video Diagnostics 3-17
network connections 5-29 video inerface board assembly
operating problem 5-5 personality card 4-2, 5-8
operating problems 5-5 video interface assembly
phone check 5-1 personality card 4-17
printing problems 5-30 video interface board 4-17
problems with initial installation 5-1 video interface board 4-17
process 5-1 description 4-17
Start-up errors 5-9 removing 4-18
system errors 5-11 replacing 4-20
system software installation 5-15 video interface board assembly 4-17– 4-18,
twisted pair (10/100BaseT) 2-4, 3-8 4-20, 4-22
video interface board 4-2, 5-8
U
U21 (CPU) 4-21
UIB cable 4-10, 4-14
unpacking 2-6
up and down button 2-8, 3-12, 4-14
user interface board 4-2, 5-8
activity light 4-14, 5-9
buttons 4-42
cable 4-2, 5-8
cable connector 4-14
description 4-14
display window 4-14
enclosure 4-2, 4-15, 5-8
installing 4-16
line selection buttons 4-14
menu button 4-14
removing 4-15
UIB cable 4-10, 4-14
up and down button 4-14
User Software CD
Fiery Downloader 1-4
Fiery Spooler 1-4
PostScript Printer Description file 1-4
PostScript screen fonts 1-4
I-7

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What components make up the server and what are their main functions?

What components make up the server and what are their main functions?

What are the main steps involved in servicing the server?

What are the main steps involved in servicing the server?

FIER Y X2 INSTALLATION AND

SER VICE GUIDE

for Minolta color copiers

A guide for service technicians

Part Number: 45002957

Restricted Rights Legends

Printed in the United States of America on recycled paper.

Industry Canada Class A Notice

Avis de Conformation Classe A de l’Industrie Canada

Responsible Party (in USA)—Electronics for Imaging, Inc.

Industry Canada Class B Notice

Avis de Conformation Classe B de l’Industrie Canada

RFI Compliance Notice

You may not:

Limited Warranty And Disclaimer

For warranty service, please contact your authorized service/support center.

Third Party Beneficiary

Electronics for Imaging, Inc.

Chapter 2: Preparing for Installation

Chapter 3: Connecting the Fiery X2

Chapter 4: Service Procedures

Chapter 5: Troubleshooting Procedures

About this guide

• Chapter 2, “Preparing for Installation”

• Chapter 3, “Connecting the Fiery X2”

• Chapter 4, “Service Procedures”

• Chapter 5, “Troubleshooting Procedures”

About the illustrations in this guide

Terminology and conventions

The term “100BaseT” is used throughout this manual to refer to 100BaseTX.

1. Report any shipping damage.

2. Never alter an existing network without permission.

3. Never enter an IP address in Fiery X2 Network Setup.

4. Always disconnect power before opening the Fiery X2 chassis.

5. Handle the Fiery X2 glass display window with care.

• Plugging in cables at the back of the unit

Tools you will need

• Ribbon cable connector extractor

• Take advantage of PostScript 3 printing features of Macintosh and Windows 95 and

F IGURE 1-1 Fiery X2 printing system

How the Fiery X2 operates

External devices Fiery X2 Copier

UIB User interface

F IGURE 1-2 Fiery X2 functional diagram

The following software is included on the User Software CD:

This chapter includes the following information:

Connect copier interface cable, page 3-3.

Verify network operation without

Connect a PC to the Fiery X2 Network administrator connects the

Network administrator configures Setup

Network administrator installs the

Full Fiery X2 functionality

F IGURE 2-1 Recommended installation steps and references

Checking the customer site

❑ Does the copier require service or adjustment?

❑ Is the network connection ready and tested for Fiery X2 installation?