Crafting Chatbot Conversations
Crafting Chatbot Conversations
Internship @
Active Ai
● Introduction
● Work
● Explorations
● Learnings
● Conclusion
Introduction
Vishnu K
M Des Interaction Design
IDC IIT Bombay
Objective
Video prototypes
Axis Bank Aha
Video prototypes
Active Smart
Services
Video prototypes
HDFC Securities
● Redesigning
screens
Explorations
Conversation Design Process - Actions on Google
Intuitive, Natural Interaction: strings of text or Learning curve, Interaction is not natural,
voice input. happens through scrolling, swiping or clicking
Attention towards conversation, and thus directly Attention often towards object(interface) often
on user goals missing out on user goals
When to use Conversational System?
Bill Gates
Rise and Fall of New Tech (as the world see it)
Chatbots vs Apps
Active Ai
IDC IIT Bombay
References